Metaswitch HPBX Deployment &

Troubleshooting
Course Summary
The Hosted PBX (HPBX) Deployment & Troubleshooting course is designed for individuals who are tasked
with building and supporting HPBX services. The course details how to create an appropriate feature package,
provisioning and deploying that solution, and how to provide efficient and effective customer support.
The course begins by analyzing sample customer requirements and translating them into an effective HPBX
configuration. The course also highlights how to best combine Call Feature Server (CFS) and Enhanced
Application Server (EAS) services to create the desired functionality. Building business groups and business
group templates is covered using the MetaView Web provisioning interface.
Support and troubleshooting the deployed solution is covered in detail. The MetaView Service Assurance
Server and Wireshark are used extensively to initiate problem determination and troubleshooting efforts. Other
tools and utilities are included to round out the support toolbox.
This course will help you plan better, deploy faster, and support your customers more effectively.

Prerequisite Skills
Specific prerequisite skills required include:

Proficient in use of MV Explorer

Familiar with MetaView Web
Basic understanding of Metaswitch business group concepts
Adding EAS mailboxes / CommPortal accounts
Proficient at invoking and gathering data from MSAS and VoIP Snoop
Intermediate level knowledge of IP networking - addressing, subnetting, VLANs
Intermediate VoIP knowledge simple call setup for SIP, SDP media negotiation, common
metrics such as jitter, delay, packet loss
Basic Wireshark expertise tap a line, start a trace and capture results

Metaswitch-specific skills above can be obtained by completing the Metaswitch System

Overview and the Metaswitch Troubleshooting courses. Prerequisite IP skills can be
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obtained through a variety of 3 party vendors, including our online training partner TRA.

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Daily Schedule
This course is a full 5-day course. Class hours are 9:00 AM to 5:00 PM daily. Class will end
by 2:00 PM on Friday, allowing for late afternoon flights if traveling by air for the class.

Course Content
The course is split into the following modules.

M1 Introduction to the Hosted PBX Model

What is a Hosted PBX (HPBX)
Metaswitch HPBX Deployment
Components in the Metaswitch HPBX network

M2 - The IP Network in a Hosted Deployment

Examples of HPBX deployment and connectivity
(connectivity and peripherals)
Diagrams of multiple deployment models
Can the network handle the application?
Assessing the customer's network
Vital network statistics for hosted PBX deployments
Evaluating Network Performance

M3 Planning & Implementation

The Deployment Process
Surveying the customer
Site Survey
Use Survey
Designing the Installation
Translating wants to a real solution
Engineering the Solution
Training the Customer
Timely, applicable training
Multiple delivery methods

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Follow-up

M4 - HPBX Features and Feature Interaction

HPBX BG Features - CFS Based
Simulated Facilities Groups
Dial Plans
MADNs
MLHGs
CLASS Features
Incoming Call Features - CFS or EAS?
CFS Only Features
EAS Only Features
Adverse Feature Interaction
List features that can be deployed on either the CFS or the EAS that do the same function.
Examples of feature interaction

M5 - Provisioning & Testing the HPBX Solution

Using MetaView Web
Introduction to MetaView Web
Building Persistent Profiles
Building MV Web Templates
Building Business Groups using MetaView Web
Managing Business Groups through the EAS
Basic Tests
Test key features and call types
Building a test plan / test call matrix

M6 - Using the SIP Provisioning Server (SIP PS)

Phone provisioning using the SIP PS

SIP Phone Provisioning Server Concepts

Hierarchy
Managed Devices
Supported Peripherals
Programming via MetaView Web

M7 - BG Administrator CommPortal
Using the BG Administration CommPortal

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Working with Managed Devices

Assigning lines to devices
Managing Phone Profiles

M8 - Metaswitch Voice Quality Monitoring (VQM)

What is VQM
Endpoint support
Phones
IADs
Requisite KB articles
How to setup VQM for a given network
Interpreting alarms and setting thresholds
Reading per call VQM output

M9 Troubleshooting in an HPBX Network

Dissecting the HPBX deployment
Demarcation
Test points within the network
Tools and their reach
Using MSAS in an HPBX environment
Using Filters
Exporting traces
Analyzing MSAS output
Recreating the call topology
Identify the Endpoints involved
Ladder diagrams
Determining services applied
Identify audio endpoints and negotiated codecs
Using Wireshark to Analyze HPBX Traffic
Capture points
VOIP Call Analysis
RTP Stream Analysis
How filters can help
CFS / UMG VoIP Snoop
Realtime and captured traces
VoIP Snoop output in Wireshark

M10 - Putting it All Together

Reviewing the HPBX Design Process
Networks
Test Points

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Feature Sets
MSAS Traces
Wireshark v. MSAS
Troubleshooting Exercises

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