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KATHERINE JACKSON

Phone: 562-619-6220

Email: shawnandkathyj@cox.net

DISTRICT SALES MANAGER

Q U A L I F I C A T I O N S

P R O F I L E

Dedicated District Manager that strives for excellence. An inspiring Leader with over 20 years of experience and a proven award-winning track record for achieving goals and delivering results. Demonstrates ability to establish best practices and instill corporate vision. Quickly delivers results in turnaround assignments and restructuring situations. Skilled in performance evaluation, inventory and budget management, and all aspects of retail operations. A respected builder of customer focused teams. Known for sound leadership and a hands-on style that inspires a goal-oriented work environment. Solutions-focused and accomplished problem solver with the ability to convert feedback into realistic strategies for teams to execute.

A R E A S

O F

E X P E R T I S E

>Executive Leadership >Corporate Culture and Vision >Profit and Loss (P&L) Management >Revenue and Profit Growth >Store Openings and Renovations

>Strategic Planning and Development >Team Building and Relationship Management >HR Management and Succession Planning >Sales Team Training and Leadership >Problem Solving and Decision Making

P R O F E S S I O N A L

E X P E R I E N C E

Crabtree & Evelyn Southern California, Nevada and Arizona

DISTRICT MANAGER Aug 1997Feb 2015

Key Highlights:

Responsible for the overall operations of stores in the South West, which included analysis and assessment of results and KPIs on a daily basis.

Turned around the Company’s poorest performing district and moved sales from -18% to +3% in the first year. Consistent top 3 rd results throughout tenure.

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Reviewed and analyzed each business. Assessed teams and replaced 8 store managers with ones that had a record of producing results, were customer focused, energetic and engaging.

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Conducted in depth training with teams focused on improved selling techniques and product knowledge.

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Created a culture of accountability to execution of operations, compliance to policies and procedures and personal goal achievement.

Instrumental in helping new ownership to turn around company performance and culture to encompass an environment of Selling and Accountability, in addition to Service.

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Created shopping environments that inspired customer engagement and demonstrations.

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Contributing team member that developed the new Selling Skills and KPI accountabilities, store audits and operational guidelines.

Mobilized store teams to leverage grass-root marketing initiatives and cross promotional activity to help boost foot traffic, drive sales and ensure the success of new product launches at the store level. The district produced the highest % of new product to sales in the company for the last 4 launches.

Secured continuous loyalty of customers by leveraging the Preferred Customer Platinum Program and delivering outstanding service at the store level by focusing on personal engagement and the customer experience. The district is currently ranked #1 in Platinum Reward sign ups and averages 96% in Secret Shop scores.

KATHERINE JACKSON

P a g e

2

Developed high performing teams with successful Succession Plan resulting in multiple promotions at each management level.

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Consistent focus on top talent and leveraging of key manager skills within the district to keep them challenged and engaged.

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Through Mentorship and Motivation, I cultivated a district environment that focused on personal development and team building which culminated in several key promotions for store managers and one of the highest staff retention rates in the company.

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Conducted detailed evaluations on individual and team performance through completion of observation checklists and quarterly performance improvement plans, taking into consideration sales target achievement and productivity.

Strong merchant and visual skills. Leveraged at the corporate level to provide creative solutions for product challenges and produce compelling displays that were utilized company wide.

Received the District Manager of the Year award in 1999, 2000, 2004, 2010 and 2011 for highest performance in all KPI metrics, Secret Shop results, district leadership and consistency.

Achieved induction into the President’s Club, in 2006 and 2007, for exceeding all sales and revenue targets in the district.

The Limited Orange County, California

DISTRICT MANAGER 19931997

Key Highlights:

Demonstrated consistency in performance, strict compliance with operational standards, and solid visual skills, which led to the achievement of 3 promotions to higher volume districts within 5 years, ending with the honor of overseeing the high profile regional home district.

Selected as Regional representative to attend multiple focus group sessions and visual workshops to provide feedback and field translations of strategies.

Obtained inclusion to the Presidents Club trip, as well as ranked the district in #1 companywide in terms of SPH performance in 1996 and won the companywide dress contest three years in a row years 1994-1996.

P R O F E S S I O N A L

D E V E L O P M E N T

Interview & Interrogation Techniques Wicklander-Zulawski & Associates The Human Operating System Senn-Delaney Leadership Leadership, Team Building, Culture Shaping Senn-Delaney Leadership Managing Managers Mohr Learning Understanding Myers-Briggs Preferences Leadership Workshop Bryant College Retail Management Training Camp The Friedman Group

E D U C A T I O N

Golden West College, Huntington Beach, CA