PR&D Preparation Document

This document can be used to help you prepare for your PR&D end of year review and help facilitate the conversation with your
Team Manager.
1. Development Plan
Use the below table to capture your goals, actions you will do to support your goals and examples of how you're keeping track of
reaching your goal(s).
Goals
List your goals below
To be able to progress
competency to Commercial

Employee Actions
Examples
List what you said you would
Write down any examples you may have in working towards or
do to work towards your goal(s)
completing your goal(s)
Ask team manager for
Work on commercial consents under supervision
commercial consents
Check/request for possible trainings required for commercial
jobs such as Accessibility, Barrier, Fire etc.
Liase with commercial team
managers for
mentors/supervisors

Working on to become
chartered
Continue to process
Residential jobs

Attend trainings
Complete PR&D
Undertake yearly competency
assessment

2. Organisation Objectives
Look at your agreed objectives and use the table below to note down examples of how you are working towards meeting the
objective.
Key Objectives
Write down the specific objectives you
PR&D Employee Preparation Document

Examples
Write down examples you have that relate to the objective
HR Version: 1.0

agreed to with your Manager

Customer
Assist with Building Applications being
approved within statutory timeframes.
- Statutory - 100% within 20 days

Monitor work on a daily basis

Targets to process consent within the statutory timeframe
Manage jobs on higher days

Support other team members in meeting

our KPIs through Mentoring, supervision,
re-allocations when necessary and
knowledge sharing

Supervise junior BCO

Mentor new BCO
Willingly work on reallocated jobs

Assist with Pre-application Meetings

- Internal KPI 100% attended

Attends pre-application meetings

Assist other areas of Building Control

Group as required to support the
attainment of our statutory timeframes

Set clear goals

Encourage positive working environment
Being a reliable source and seeing opportunities for the department to improve

Senior only
Assist with the improvement of processing
efficiencies for yourself and those people
that you have been delegated some
responsibility for.

Finance
BCO Level
Accurately recording work completed on
individual jobs and achieving 70% of
available productive time chargeable to
clients

Meet 70% of available productive time chargeable to clients whenever possible.

Reviews fees and charges before granting a consent
Discuss with senior/manager whenever charges are unreasonable

Senior Level
Accurately recording work completed on
PR&D Employee Preparation Document

HR Version: 1.0

individual jobs and achieving 50% of

available productive time chargeable to
clients.
Process
Willingly participate in your own PR&D
process, providing input where required &
signing off in a timely manner.

Being proactive in monitoring PR&D Objectives

Works with Seniors well

Monitor your own PR&D objectives on a

regular basis.
Senior Level
Provide timely, objective feedback for other
BCOs PR&Ds.
Competency
Work within my competency
Take responsibility for ensuring allocated
Undergo supervision if necessary
work is within assigned competency and/or
have work supervised as necessary.
Maintain existing competency by agreeing
with manager on annual assessment plan
Supervision
Ensure supervision form B-601 are
completed and saved daily into TRIM
folder

Complete and properly accomplish B-601 forms as per vault process

CPD
Maintain continued professional
development; Use form B-622 and save
monthly into TRIM folder

Ensure that B622 forms are updated

BCA Process and Procedures

Be familiar with and follow BCA polices
particularly; Conflict of interests,
complaints register and process
improvement (ideas into action)
People
Assist with implementing Engagement

Always refer to Vault

PR&D Employee Preparation Document

Laugh with a co-worker at least once a day

HR Version: 1.0

Plan actions.

Never engage in gossip with co-workers

Compliment my co-workers on the quality of their work at least once a day

Take responsibility for keeping yourself

and others safe while at work, and
complying with CCC health and safety
requirements.
3. Competencies
You can use the below table to list your progress to date around your competencies and supporting actions by providing relevant
examples.
Competency
Write down details of actions and
timeframes agreed with your
manager
Customer Focus
Our customers are a central
focus for CCC
- Responds to customer needs
promptly, accurately and
efficiently within agreed
timeframes
- Identifies and clarifies customer
priorities and ensures needs are
met
- Effectively resolves conflicts
with customers
- Listens effectively and
demonstrates empathy as
appropriate

Examples of progress to date

Write down examples of how you are demonstrating the agreed actions
of the competency
BE HELPFUL
Explaining the
reasons why, clear
communication,
removes barriers,
provides input.

When dealing with owners, I make sure that I explain things clearly to
them. When it comes to important points that I need to relay clearly, I
keep it simple and leave nothing to doubt.
I use positive language in order to a good perception about me and the
company. For instance, when a follow-up on a consent is asked, I don't
just say it is Nth in my list and will endeavour to process it within the
statutory period. I recognise the importance of tone so I make it more
personal and focus on when/how the customer will get their resolution.
So I also commit to send emails to them when I am starting and finishing
the process. When I send my RFI's I communicate it to owners as well
so they are likewise informed.

Remembering that customers are people too, and knowing that putting in
the extra effort will come back to me ten-fold is my driving motivation to
never "cheat" customers with lazy service.
Focus On Results
OWN IT
Whenever an information is not readily available, whether in a preFocuses efforts on delivering
Being results-driven, application meeting nor phone discussions, I specify what needs to be
agreed objectives within the team outcome-focused,
followed up on and when I will get back to them. I always make sure that
PR&D Employee Preparation Document

HR Version: 1.0

and individually
- Takes personal responsibility for
making things happen
- Delivers on agreed objectives
- Applies influencing and
persuasion skills to achieve
results and is willing to change
approach and take others ideas
into consideration
- Identifies barriers to goal
achievement and develops
strategies to overcome them

taking personal
responsibility.

I get back to them in the timeframe I have promised even if there is not a
resolution yet.

Learning and Growth

Makes the most of every
opportunity
- Is focused on continuous self
development
- Seeks new challenges and
opportunities to learn
- Plans and implements training
and development for team
- Creates a learning environment
whereby employees are
encouraged to learn and seek
development opportunities

RAISE THE BAR

Self-reflection and
learning, continuous
improvement,
customer education.

I am very keen to new perspectives, attitudes, and behaviours and takes steps
to evaluate and improve performance. Attending the Pivotal Skills for Staff is a
very helpful training for me in this area. I have learned different behaviour
patterns, understand why people behave in such a different way and
contextualize them in the work and customer environment to maximize benefits
and create solutions for difficult challenges.

Problem Solving
Takes action and responsibility
- Takes the initiative in looking for
solutions
- Breaks problems down into
manageable parts
- Makes rational, realistic and
sound decisions based on
consideration of all the facts and
alternatives available
- Anticipates potential problems
in and develops appropriate

DO THE RIGHT
THING

I use the word sorry as necessary in order to express emphathy and

sincerity with my customers.

Emotionally
Showing empathy
and consideration to
customers.

When I received a response to my rfi, I have accidentally moved the

correspondence to another folder in my email. Customer followed up
after a week and was frustrated of the incident.

PR&D Employee Preparation Document

Technically
Collaborates with
relevant specialists
to arrive at the right

I have apologised and clearly stated what I did wrong. I acknowledged

how they are feeling and express my sincerest regret and promised that I
would be careful next time. I then confirmed to them that I will make
their application a priority in my list.
HR Version: 1.0

action plans to prevent issues

technical decisions.
from escalating.
- Ensures problems are managed
at the appropriate level and
seeks to involve partners in joint
problem solving where
appropriate

PR&D Employee Preparation Document

HR Version: 1.0