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3. Quote to Termination:
Modules involved: AR, FA, CRM Foundation, Workflow and GL
Alternatives when a Lease Contract expires
Manage a repurchase
Restructure a Contract
Terminate a Contract
OLM processes restructured contracts through Contract authoring and Booking
Request for a renewal or termination quote
Complete termination of Contract
Update Asset records
When termination quote for sale is accepted, assets are retired in Fixed Assets
4. Asset return to Disposal:
Modules involved: iStore, Marketing Online, Advanced Pricing, CRM Foundation
Asset returns
Remarketing
Asset evaluation process
Shipping instructions for returned Assets.
Returns may be accounted as scrap, or inventory to be remarketed
Remarketing manages disposition of Assets when a Lease expires.
Sale of Asset to a 3rd Party or internal remarketing efforts
5. Inquiry to Resolution:
Modules involved: CRM Foundation, Telesales, E Business Center
Customer Service representative tracks a customer inquiry through its resolution.
Communicate to appropriate authorities regarding tasks to be performed for resolving a
customer query