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5.1. Discussion
The purpose of this study was to examine if internal communication can be a
meaningful and significant indicator of productivity. On the other hand this study also came
up with descriptive analysis about to what extent were the level of both internal
communication and productivity occurred the researched organization in particularly in a
public service organization in Indonesia.
However, the rest of the dimensions including trust, decision making, honesty,
openness in downward communication and more to the high performance objectives are
within the level of fair. It is important to boost trust and open communication with employees
in order to establish a good relationship for the sake of performance excellence (Adelman and
Stokes, 2012). It can be said that a weak communication occur because leaders do not really
invite employees to have provide feedback to what they have done in the organization.
It is clear from the descriptive analysis that overall the level of internal
communication is at the level of fair. This judgment is triggered by the accumulation of fair
All in all, Welch and Jackson, (2007) claimed that the success of organization
extremely relies on effective internal communication as because internal communication
influence the strategic superiors to involve employees in accomplish goals of the
organization. The findings of this study show a fair level of internal communication and
therefore the internal communication should be carefully applied though an active role of
superiors to establish foundation of effective internal communication.
5.2 Conclusion
The hypotheses have been formulated including null hypothesis and alternative
hypothesis. The null hypothesis is to investigate whether there is a significant relationship
between internal communication and productivity in the ETB of DKI Jakarta. The alternative
5.2. Recommendation
Based on the conclusion of this research, there are several recommendation can be
purposed, as follows
Firstly, in terms of internal communication, there is a need to improve the level of internal
communication in order to achieve productivity. In order to improve the implementation of
internal communication amongst superiors and subordinates, this institution should design
regular training programs for all superiors and subordinates about the importance of internal
communication and the process of internal communication so that they are aware of the
issues related to internal communication.
Secondly,in terms of development of productivity, there is a need to expand internal program
in order to improve productivity among subordinates.
Reference:
Ashford, S. J., K. M. Sutcliffe, and M. K. Christianson. 2009. "Speaking Up and
Speaking Out: The Leadership Dynamics ofVoice in Organizations." In Voice and
Silence in Organizations, edited by J. Greenberg and M. S. Edwards, 177-201. Bingley,
UK: Emerald Group.
Adelman, K. & Stokes, Charles D,(2012). Promoting employee voice and upward
communication in healthcare: The CEO's Influence/PRACTITIONER APPLICATION.
Journal of Healthcare Management, 57(2), 133-47;