QUESTION NO: 1

Which three client types require a locally Installed .srf file?

A.Web client
B. Handheld client
C.Wireless Web client
D. Mobile Web client
E. Developer Web client
QUESTION NO: 2
Which two statements are correct?
A. Business components contain data for one fundamental business entity in the
enterprise
B. A business component is a collection of related business object that represent a
major area of business.
C. The business consists of UI object definitions that specify the content of user
interface.
D. A view refers to one business component whose data can be viewed and edited
through a form
E. A view display, one or more applets which reference business component from the
business
QUESTION NO: 3
Which client accesses local .cfg and .srf files and directly accesses a local database and
Siebel file System?
A.Web Client
B.Wireless Web Client
C. Dedicated Web Client
D. Handheld Client
QUESTION NO: 4
What are the two characteristics of Multitenancy?
A. Agents cannot manually assume appropriate role based on inbound work items.
B. It allows a Call Center agent to support multiple clients at once.
C. It allows users to navigate through multi-interactions.
D. It requires users to change position to access appropriate data.
E. It allows up-to-date overview of customer service effectiveness.
QUESTION NO: 5
What is used to capture relationships between Siebel database tables?
A. Index
B. User key
C. Primary key
D. Foreign key
QUESTION NO: 6
For which three types of Siebel objects can a user perform assessments?
A. Partners
B. Service Requests
C. Accounts
D. Contacts
E. Opportunities
F. Activities

QUESTION NO: 7
You are completing a solution to a business requirement, which includes a Siebel
workflow process. This workflow updates accounts records with updated corporate
information and must run weekly for all accounts. What would be the best method for
invoking the workflow?
A. By a run-time event
B. Using a custom control
C. By a workflow policy
D. Using the workflow simulator
QUESTION NO: 8
What information does Siebel Audit Trail NOT display for an audited record?
A. The ID of users who perform operations on the record
B. The operations that are performed on the record
C. Before and after values of the record's modified fields
D. The last name of the users who perform operations on the record
E. The time and date that the record was operated on
QUESTION NO: 9
Which is the correct term for a list of task steps grouped under a common display name?
A. Task Group
B. Task Set
C. Task Chapter
D. Task Unit
E. Task Book
QUESTION NO: 10
You have the choice of doing Single Instance Deployment Architecture or a Multiple
Instance Deployment Architecture. You have chosen the Single Instance Deployment.
Select two benefits of a Single Instance Deployment.
A. It provides a consistent view of all global data.
B. A single database can be taken offline without impacting other regions.
C. A single database can support multiple languages.
D. Multiple databases support resilience.
E. It minimizes demands on communication bandwidths.
QUESTION NO: 11
Which cannot be part of an access group?
A. Position
B. Organization
C. Household
D. User List
E. Person
QUESTION NO: 12
Which statement describes directory server authentication?
A. It is the default authentication method for Siebel applications.
B. It typically uses a single reserved database login for all users.
C. It does not require additional infrastructure components, such as security adapters.
D. The user authentication is performed by a third-party service at the web server level.

QUESTION NO: 13
You are in the application, when you click on Help - > About View In the application
toolbar, you find that you are looking, at the Account Opportunities View. What three
other pieces of Information would be displayed in the Help - > About View?
A. The top applet is based on the Account business component.
B. The view is based on the Opportunity business component.
C. Both the top and bottom applets are based on the Account business component.
D. The view is based on the Account business object.
E. The bottom applet is based on the Opportunity business component.
QUESTION NO: 14
Which three statements are true with regards to a Siebel Mobile Web client?
A. It has access has to a local executable (.exe file).
B. It has access to local .srf and .cfg files.
C. It has access to a local Synchronization Manager.
D. It has access to a local Enterprise Manager.
E. It has access to a local database.
QUESTION NO: 15
Exhibit.

The link is defining which type of relationship?

A. 1:1
B. 1:M
C. M:1
D. M:M

QUESTION NO: 16
Which option describes the role of Assignment Objects for Assignment Manager?
A. describe when a record should be assigned to candidates
B. identify the types of data to assign using Assignment Manager
C. identify the people that will be assigned to records
D. evaluate all people for a matching skill in order to assign records
QUESTION NO: 17
A Siebel iHelp item is typically modified by:
A. end users
B. application administrators or business analysts
C. business automation administrators
D. developers or members of the Siebel implementation team
QUESTION NO: 18
A Call Center agent needs to assign multiple Technical Support resources to a complex
service request. What is the maximum number of users that can be assigned as the
Owner?
A. One
B. more than one
C. no limit
D. This depends on the type of SR created.
E. none of the above
QUESTION NO: 19
Identify two mechanisms for record update where state model cannot be enforced.
A. Siebel Visual Basic
B.Workflow Processes
C.Workflow Policy Programs
D. Enterprise Integration Manager
E. Siebel eScript
QUESTION NO: 20
Select the two characteristics that describe a dynamic picklist and pick applet.
A. Always display values in a single column drop down list.
B. Data is only added via an Administration Data View.
C. Data that users enter will be made available for other users to select.
D. Allow users to select multiple records.
E. Allow users to select a single record.
QUESTION NO: 21
If a Call Center agent has the ability to invoke Assignment Manager, view a list of
assignees generated, and then overrides or confirm the assignee in the list, which
assignment manager mode are they using?
A. Dynamic assignment
B. Interactive assignment
C. Batch assignment
D. Just in time assignment
QUESTION NO: 22
Which statement defines a dynamic drilldown?
A. Clicking a contact name hyperlink always navigates you to the contact details.

B. Clicking a contact name hyperlink navigates you to contact details for US contracts
and account details for non-US contacts.
C. Clicking an account name navigates you to the last field of the current record in the
current list
D. Clicking an account record navigates you to sales team details.
QUESTION NO: 23
In Siebel Tools, how would you most easily find all references to a specific property
value?
A. Use the Types tab
B. Use the Flat tab
C. Use the Detail tab
D. Use the Repository Search
QUESTION NO: 24
A Business Analyst has a requirement where users need real-time access to detailed
credit card information from .1 mainframe system. A decision has been made to replicate
this data within the Siebel application. Which two Integration tools could be used to meet
this requirement?
A. Active X Control
B. Enterprise Integration Manager
C. Object Interface
D. Virtual Business Component
E. EAI Connector
QUESTION NO: 25
Which two authentication methods use security adapters to authenticate against
directory servers?
A.Web Single Sign-On (Web SSO)
B. LDAP authentication
C. Database authentication
D. ADSI authentication
QUESTION NO: 26
Siebel period definitions cannot be changed or added to.
A. True
B. False
QUESTION NO: 27
How can you add the necessary objects to the Object Explorer if the object types that
you need are not displayed in the tools Object Explorer?
A. Right click the Object explorer window and select Show All.
B. Select View > Objects and select All, then click the Add button.
C. Select View > Options and select the Object Explorer tab and select objects to add.
D. Right click the Object Explorer window and select Add Objects, then select the
objects to add.
QUESTION NO: 28
Which two statements about the ROW_ID column ate true?
A. ROW_ID is used as a primary key for all Data tables.
B. If required, a Siebel Developer should reconfigure the format of the ROW_ID to make
it more meaningful to the business.

C. ROW_IDs can be migrated and maintained along with other column data from one
Siebel environment to another.
D. ROW_ID is a column that exists on every table In the Siebel Data Model.
E. You can find the ROW_ID of any record in the application by selecting the record and
clicking Help > About Record in the Application Toolbar.
QUESTION NO: 29
An agent working as a sales representative receives a call from an existing customer
who is their head office and requesting a quote for 100 BlackBerry devices. The
customer request that the quote be faxed to him. Select the step that describes the
correct order of the manual process steps for achieving this process flow.
A. Search for contract, Verify Account, Add Activity for Contract, Add Opportunity to
Contract, Auto Create Quote, Modify Quote, Add Products to Opportunity, Add Line
Items, And Print Quote and Send to Customer.
B. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to
Contact, Add Products to Opportunity, Auto-Create Quote, Modify Quote, Add Line
Items, and Print Quote and Send to Customer
C. Search for Contact, Verify Account, Add Products to Opportunity, Auto Create Quote,
Modify Quote, Add Line Items, and Print Quote and Send to Customer
D. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to
Contact, Add Products to Opportunity, Create Order, Auto-Create Quote. Modify Quote,
Add Line Items, and Print Quote and Send to Customer
E. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to
Contact, Add Line Items, Add Products to Opportunity, Auto-Create Quote, Modify
Quote, and Print Quote and send to Customer
QUESTION NO: 30
A user working in a call center receives a call and is presented with a new opportunity for
an existing contract. The user authenticates the contact and proceeds to add the new
opportunity. Identity the four Steps to add an opportunity to it contact.
A. Search for contact information
B. Create contact
C. Verify account information
D. Add an activity to the contact
E. Add quote to contact
F. Add opportunity to contact
QUESTION NO: 31
Which relationship exists between Quotes and Accounts?
A. 1:1 (one-to-one relationship)
B. 1:M (one-to-many relationship)
C. M:l (many-to-one relationship)
D. M:M (many-to-many relationship)
QUESTION NO: 32
Your client, company XYZ has set up the following assignment rule for the assignment of
Call representatives to now Service Requests:

Assuming all six candidates meet the rule criteria, which three statements are true about
how Assignments Manager will assign a new SR based on workload distribution rule?
A. CSR Rep 4 will be assigned the new SR because he has the lowest passing workload
score.
B. CSR Rep 3 will be assigned the new SR because he has the highest workload score.
C. CSR Rep 6 will be assigned the new SR because he has the lowest workload score.
D. More than one candidate qualifies for assignment based on the workload distribution
rule.
E. CSR Rep 6 will be eliminated because his current workload > maximum workload in
the workload distribution rule.
QUESTION NO: 33
Which two statements are true regarding Siebel iHelp?
A. iHelp items cannot be imported or exported.
B. iHelp items can be downloaded to regional and local databases.
C. Activation and expiration dates for the iHelp item are optional.
D. The "Private" field controls which users have visibility to the iHelp item.
E. To Indicate that the iHelp item is complete and ready for general use, the
administrator clicks the "Publish" button.
QUESTION NO: 34
Which three statements are true when running Assignment Manager in Interactive
Mode?
A. It can be used to assign any assignment object by default.
B. The Assignment Manager creates a list of qualified employees for the assignment
object.
C. A list of qualified employees is displayed to the user, sorted by the descending order
of scores.
D. It automatically assigns the owner to the highest scoring candidate, but allows manual
reassignment from the list of qualified employees.
E. It allows the user to select the desired candidate for the assignment.
QUESTION NO: 35
Select the two statements that describe business objects.
A. A business object is referenced by a view.
B. A business object is referenced by an applet.

C. Only one business component may be part of a business object.

D. One or more business components may be part of a business object.
E. A business object defines one or more master business components.
QUESTION NO: 36
Identify the three statements that are true when creating new records using Quick Fill
template.
A. Only Administrators can create new Quick Fill Templates.
B. Templates are used to store default values for fields.
C. Saving values to single-value fields, which are read only, is not supported.
D. Saving values to multi-value fields, which are read only, is not supported.
E. To use a Quick Fill template to create a new record, the user should click the Quick fill
button
QUESTION NO: 37
Which feature provides advanced search capabilities across a broad set of data?
A. Siebel Search
B. Siebel Advanced Search
C. Query Assistant
D. Siebel Search Assistant
E. Siebel Data Quality
QUESTION NO: 38
In the Siebel Web client, you drill down on the hyperlink for Fern Woodley, a contact for
the XYZ Company account, and then on the hyperlink for Ms. Woodley's 500 x Printer
Repair Kit opportunity. What feature In the Siebel Web client user interface would you
use to quickly return to the XYZ Company account record?
A. the Accounts screen tab
B. the Contact view tab
C. the Site Map icon on the application toolbar
D. the thread bar
E. the Site Map menu item in the Navigate application menu
QUESTION NO: 39
Siebel Search can display results drawn from:
A. a configurable set of fields in multiple Siebel entities
B. the Siebel File System
C. the Siebel repository
D. external data sources
QUESTION NO: 40
Select the three employee applications.
A. Siebel Sales
B. Siebel Partner Manager
C. Siebel Call Center
D. Siebel eService
E. Siebel Finance
QUESTION NO: 41
Business analysts must be familiar with the navigation options available in the Siebel
application In order to design and recommend the appropriate navigation configurations
to meet customer requirements.

When your customer clicks the text In the status field in their Sales Opportunity list
applet, they need to go to the Fulfillment view when the status Is "complete" or the
Contact view when the status is "open. What type navigation is this?
A. Static drilldown
B. Dynamic drilldown
C. Applet toggle
D. Thread bar
QUESTION NO: 42
Which option is NOT a benefit of using Siebel Workflow to automate business
processes?
A. enforcement of best practices
B. lower risk than using scripting
C. a simple user interface that increases productivity
D. consistent application of business logic
QUESTION NO: 43
Which statement about views and responsibilities is true?
A. Each responsibility assigned to a user must have entirely separate views assigned.
B. A Manager Responsibility and User responsibility may share views.
C. Manager and User responsibilities will have completely different views.
D. Users have access to the views associated with only one responsibility at a time.
QUESTION NO: 44
You have a requirement to ensure that different roles have different accesses to
opportunity data. Sales Representatives should have the ability to update, but not delete
opportunity records once created. Sales manager, on the other hand, should be able to
update and delete all opportunity records. Which statement is true?
A. It is not possible to meet this requirement because the No Update and No Delete
business component properties apply to all applets, which are mapped to the business
component.
B. Two separate applets can be configured, one for sales representatives and one for
sales managers, where the applet No Delete Properties differ, restricting deletion of
opportunity records on the Sales representatives applet and allowing deletion on the
sales manager applet.
C. Out of the box, Siebel does not allow for deletion of opportunity records this
requirement cannot be met the configuration.
D. The only way to meet this requirement would be to create a copy of the opportunity
business component, and make the No Delete BC property = Y for the new BC, and
also make a copy of the Opportunity applet and map it to the new/copied Opportunity.
QUESTION NO: 45
Which two requirements could be met by setting business component properties?
A. All new opportunity records should have a default sales stage of "Prospecting."
B. Contact records should be sorted by Last Name, then by First Name.
C. Once created, Account records cannot be deleted.
D. Only the owner of an opportunity record can change the value of the "Revenue" field.
E. Service Request records may not be saved without a specified owner.
QUESTION NO: 46
Identify the object that you would select to examine the run time event's properties if a
workflow process is invoked by a run-time event.

A. the step labeled "Start"

B. the connector labeled "Default"
C. the step labeled "Oppty > $IM < and Submitted?"
D. the connector ending at the step labeled "End"
E. the step labeled "End"
QUESTION NO: 47
Select two statements that are true regarding predefined responsibilities.
A. Views cannot be added or removed from predefined responsibilities.
B. A copy of a predefined responsibility can be tailored to meet your needs.
C. New predefined responsibilities can be added during configuration.
D. They are optionally loaded during database installation.
QUESTION NO: 48
Which part of the Siebel architecture contains the Siebel Repository File, Configuration
File, and SiebelWeb templates?
A. Siebel Web Client
B. Third-party Web server
C. Siebel Gateway Name Server
D. Siebel Server
QUESTION NO: 49
Which three statements about static picklists are true?
A. The values in a static picklist are typically displayed in a single column drop-down list.
B. The users can select only values that appear in the picklist.
C. The values displayed in a static picklist are maintained by an administrator.
D. The values displayed in a static picklist can be filtered dynamically based on the value
in a parent picklist.
E. The values that users enter into the picklist column are available to other users.
QUESTION NO: 50
Your client has the following requirement: "When creating a contact, the Last Name, first
Name and Address fields are mandatory. Contacts will be sorted in alphabetical order by
last Name and cannot be deleted once created". Which three options must be
implemented to meet the requirement?
A. Set Business Component Field Property "Sort Specification" on the "Last Name" field
of the Contact BC to ASCENDING.
B. Set Business Component Property "Sort Specification" on the Contact BC to Last
Name.
C. Set Business Component Field Property "Required" to "TRUE" on the Contact Last
Name, First Name, and Address fields.
D. Set Business Component Field Property "No Delete" to "TRUE" on the mandatory
fields for the Contact Business Component.
E. Set Business Component Property "No Delete" to "TRUE" on the Contact Business
Component.
QUESTION NO: 51
Customer Adaptive Forecasting is a new feature that:
A. allows sales representatives to roll up and submit forecasts to managers outside of
their reporting hierarchy
B. allows sales managers to view forecasts from cross-functional teams across
organizations

C. allows sales managers to roll up and submit forecasts to managers inside of their
reporting hierarchy
D. both A and B
E. both A and C
QUESTION NO: 52
What Inbox view would an end user usually NOT have available?
A. Inbox Items List
B. Completed Items List
C. Submitted Items List
D. All Inbox Types
QUESTION NO: 53
A Siebel iHelp item can:
A. navigate the user to the correct view
B. enter default field values
C. show reference material from Siebel Bookshelf
D. suggest a value for a field
E. highlight list columns or controls used in a step
F. include branching logic
QUESTION NO: 54
To determine the base table for Siebel opportunities, you would use Siebel tools to
examine:
A. the Main Table property for the Opportunity business object definition
B. the Name property for the Opportunity table definition
C. the Name property for the Table child object definition for the Opportunity business
compete definition
D. the Table property for the Opportunity business component definition
QUESTION NO: 55
When determining how to best control access to data, the business analyst must have
an understanding of the differences between master data and customer data.
Which two are examples of master data?
A. Literature
B. FAQs
C. Quotes
D. Accounts
QUESTION NO: 56
An agent working in a call center receives a call for a request for service. The agent
authenticates the caller and captures the details of the request. She records that the
calls was received from Joanne Smith who is a nurse from Dr. Joness office. She is
calling to inquire about a status of a medical claim that was submitted by Dr. Joness
office. Select the three business entities that would be required to support this business
process.
A. Contact
B. Quote
C. Activity
D. Service Request
E. Opportunity

QUESTION NO: 57
Which Siebel business entity represents people with whom you do business?
A. Contact
B. Opportunity
C. User
D. Account
QUESTION NO: 58
Which statement is false about divisions?
A. Divisions belong to organizations and have no direct effect on visibility.
B. To implement Siebel Business applications, you must create at least one new
division.
C. A division is automatically created when you create an organization.
D. The administrator cannot delete a division once it is created.
E. An organization can contain multiple divisions.
QUESTION NO: 59
Which object is the parent object in the object type hierarchy?
A. Applet User Prop
B. List
C. Applet
D. List Column
E. List Locale
QUESTION NO: 60
Business analysts must be able to use Siebel Workflow to automate business rules.
Which type of workflow step would you use to reuse a previously defined workflow
process?
A. Siebel Operation
B. Business Service
C. User Interact
D. Sub Process
QUESTION NO: 61
When determining how to best control access to data, the business analyst must have
an understanding of the differences between master data and customer data. What are
the examples of master data? (choose two)
A. Literature
B. Products
C. Contacts
D. Accounts
QUESTION NO: 62
A business analyst must understand the integration options available to identify the most
appropriate solution for the customer. Your customer has a large number of systems that
need to be integrated with one another. They have been struggling with their integration
because all of the systems have slightly different data structures. Now they are adding
Siebel applications to their enterprise and are becoming overwhelmed with the challenge
of integrating all of their systems. Which solution would you recommend to your
customer?
A. Use EAI to bring all of the data from all of the systems into the Siebel application.

B. Use an Integration Server to connect the systems.

C. Create a peer to peer connection between each system.
D. Run a batch process every night to get all data into the Siebel application and then
peer-to-peer to all other systems.
QUESTION NO: 63
When does data get written to the Siebel database during Task execution using the
Siebel task UI?
A. at the end of each step in the task
B. when the user clicks the Save button
C. when the user pauses the task
D. when the user clicks the Submit button
QUESTION NO: 64
What relationship between entities is rare in the Siebel logical model?
A. 1:1 (one-to-one relationship)
B. 1:M (one to-many relationship)
C. M:l (many to one relationship)
D. M:M (many to many relationship)
QUESTION NO: 65
What Siebel feature limits the user's ability to change a picklist value from one value to
another?
A. Siebel Audit Trail
B. Siebel Dynamic picklists
C. Siebel State Model
D. Siebel Object Manager
QUESTION NO: 66
Which statement is true about access to views and data?
A. Users with the same responsibility have the same view and data access.
B. View access for a responsibility in one organization will be different in another
organization.
C. View access and data access are completely independent of one another.
D. User ID, position, and responsibility control access to data.
QUESTION NO: 67
In which three scenarios would the use of an MVG control be appropriate?
A. Associate one 01 more Contacts to a given Account.
B. Assign a Service Request by selecting an Owner from a list of Employees.
C. Add a Product to many Product Catalogues and allow each Product Catalogue to
have one or more Products.
D. Select the members of the Sales team responsible for a Sales Opportunity.
E. Enter the preferred method of communication (that is, fax, phone, email, and so on)
for a Contact.
QUESTION NO: 68
As business analyst, you may need to create responsibilities to allow users to access
views within the Siebel application. Select two advantages of creating a single
responsibility for each logical group of views.
A. Less administration is required over time as views are changed.
B. The users may have access to views that they do not need.

C. Managers and executives are assigned to fewer responsibilities.

D. Less duplication of views is found across responsibilities.
QUESTION NO: 69
Identify the three main components of an assignment rule.
A. Assignment Objects
B. Object Attributes
C. Comparison Method
D. Candidates
E. Rule Group
F. Skill
G.Workload
H. Criteria
QUESTION NO: 70
What is an example of limiting data displayed in the My Opportunities view to
opportunities associated with a job role within the organization?
A. opportunities associated with their user ID
B. opportunities for which they are the primary
C. opportunities associated with their position
D. opportunities that they created
QUESTION NO: 71
Identify three types of users of Siebel Business Applications.
A. Employees
B. Contacts
C. Customers
D. Affiliates
E. Partners
QUESTION NO: 72
Which two statements about a global deployment are correct?
A. Real time exchange rates for currencies do not require third-party software.
B. Dates, currency, numbers, and phone numbers are formatted based on the local.
C. Data entered by the user is automatically translated by a special object manager
languages.
D. Siebel offers language-specific object managers that localize user interface elements.
E. Users must manually convert times into their local time zone.
QUESTION NO: 73
When determining how to best control access to data, the business analyst must be
aware of who is able to see data exposed in the various types of views.
What type of data is displayed in the All Service Requests view?
A. Records assigned to a user
B. Records assigned to a position
C. Records assigned to an organization
D. records assigned to an enterprise
QUESTION NO: 74
Select the four horizontal applications.
A. Siebel Sales
B. Siebel Partner Portal

C. Siebel Remote
D. Siebel Finance
E. Siebel Call Center