Benchmarking & Research Reports Catalog by Best Practices, LLC (Aug-2015)

Benchmarking Reports Catalog
http://www.best-in-class.com/Reports
Table of Contents
BIO-PHARMA AND MEDICAL DEVICE REPORTS ................................................................. 3
LAUNCHING AND MARKETING PHARMACEUTICAL AND MEDICAL DEVICE PRODUCTS ................ 3
MARKET RESEARCH, COMPETITIVE INTELLIGENCE & INFORMATION MANAGEMENT ...............11
CORPORATE LIBRARY SERVICES: BENCHMARKS & INSIGHTS FOR MANAGEMENT
EFFECTIVENESS ........................................................................................................................................................17
NEW PRODUCT PLANNING DEVELOPMENT & EARLY STAGE COMMERCIALIZATION ...................19
MANAGED MARKETS, HEALTH OUTCOMES AND MARKET ACCESS......................................................24
BRAND AND PRODUCT MANAGEMENT ...........................................................................................................27
MEDICAL AFFAIRS AND THOUGHT LEADER MANAGEMENT ..................................................................31
SALES, MANAGED MARKETS SALES AND TRAINING RESEARCH............................................................41
HEALTHCARE REFORM, GOVERNMENT AFFAIRS, POLICY, ADVOCACY AND COMMUNICATIONS
........................................................................................................................................................................................47
CLINICAL TRIALS .....................................................................................................................................................52
MANUFACTURING, QUALITY AND REGULATORY OPERATIONS ............................................................55
SALES AND MARKETING ........................................................................................................ 60

BUSINESS OPERATIONS ......................................................................................................... 72
CUSTOMER SERVICE ............................................................................................................... 81
HUMAN RESOURCES................................................................................................................ 84
EXCELLENCE SERIES ............................................................................................................... 92
EXCELLENCE SERVICES........................................................................................................... 94
BENCHMARKING REPORTS CATALOG LIST ....................................................................... 98
BIO-PHARMA AND MEDICAL DEVICE REPORTS

Launching and Marketing Pharmaceutical and Medical
Device Products
Digital Marketing Excellence: Generating Top Value in an
Emerging Healthcare Function
This study helps healthcare companies measure and improve performance across a
wide range of Digital Marketing (DM) functional areas and activities. Also, the study
delivers insights on performance tracking, new tools and technologies, demonstrating
value, better alignment with brand teams, talent acquisition and development,
mitigating Regulatory risk, and investment trends.
(PSM-294)
Price :$5,500
Click here to view
online
Best Practices in Launch Optimization: How Promotional

Efficiency can be Leveraged to Support Multiple Products &
Indications
This study identifies evidence-based benchmarks on the pros and cons of managing
multiple products via a franchise approach. The study focused on uncovering proven
tactics for efficiently deploying Sales and Marketing resources to reduce the costliness
of launching and promoting multiple products simultaneously.
(PSM-293)
Price :$5,260
Click here to view
online
Best Practices in Advancing Customer Marketing: Innovations

in Engaging and Communicating with Health Care Providers,
Patients, Payers and KOLs
This study identifies how companies structure, staff and organize to find, use and
quickly incorporate innovative practices to improve marketing across all customer
groups.
(PSM-280)
Price:$5,000
Click here to view
online
Shaping the Marketplace to Support Successful Diabetes

Product Launches: Tactics for Educating KOLs, Physicians,
Patients and Payers
This study explores the best practices in educating, informing and preparing the
marketplace for new diabetes products through Physician, Patient, and Payer
education and publications, advocacy and communication strategies.
(SM-191)
Price :$7,100
Click here to view
online
Medical Device Marketing Excellence: Optimizing Group

Structure and Operations
This study helps medical device marketing executives maximize their productivity and
identify valuable insights critical to meet regulatory demands. The study also presents
different organizational segments for medical device marketing activities and current
trends in resource, structure and staffing levels. Also, the study also highlights future
changes to be expected in medical device marketing.
(PSM-272)
Price:$4,500
Click here to view
online
Success Factors and Failure Points in Oncology Product

Launches
This study explores each aspect of this framework for launch success and provides an
oncology segment as well as a data segment representing other therapeutic areas
combined. This comprehensive launch study delivers qualitative and quantitative data
on differentiation, pricing, physician and thought leader education, payer and
formulary access, launch readiness, resource allocation and much more.
(PSM-267)
Price :$8,500
Click here to view
online
Educating the Market to Support Successful Product Launches

in Oncology
This study explores the best practices in educating, informing and preparing the
marketplace for new oncology products through Physician, Patient, and Payer
education and publications, advocacy and communication strategies.
(SM-190)
Price:$6,800
Click here to view
online
New Product Launch Spend: What It Takes To Win In The U.S.

Market
This study report provides current data on funding levels necessary bring a new
product into the U.S. market, during the launch year and for each of the three years
preceding product introduction. Brand and marketing leaders will be able to use the
results of this study to identify shifts in spending priorities across the industry and to
compare spending levels for their own launch preparation programs against industry
averages.
(PSM-262)
Price:$8,000
Click here to view
online
Success Factors and Failure Points in Metabolic Product

Launches
This study explores each aspect of this framework for launch success and provides a
metabolic/diabetes segment as well as a data segment representing other therapeutic
areas combined. In addition, the study presents launch leaders' perspective on the
current and future risk levels for an array of pitfall factors that can affect a launch, from
patient and payer to physician and regulatory.
(PSM-266)
Price:$8,500
Click here to view
online
Launching Pharmaceutical Megabrands: Best Practices in

Marketing Blockbusters
The findings in this study reveal the winning strategies, practices, team structures and
investment patterns that distinguish successful new products. Additionally, the report
includes case studies detailing the successful launches of 16 blockbuster products.
(SM-124)
Price :$7,962
Click here to view
online
Success Factors and Failure Points in Cardiovascular Product

Launches
This study presents launch leaders' perspective on the current and future risk levels for
an array of pitfall factors that can affect a launch, from patient and payer to physician
and regulatory.
(PSM-264)
Price:$8,500
Click here to view
online
Success Factors and Failure Points in Biopharmaceutical

Product Launches: An updated Road Map for Strong Market
Entry
This study presents launch leaders' perspective on the current and future risk levels for
an array of pitfall factors that can affect a launch, from patient and payer to physician
and regulatory.
(PSM-261)
Price:$8,500
Click here to view
online
Educating the Marketplace to Support Successful Diabetes

Product Launches
This study will inform launch leaders on the most effective physician, payer and
patient education practices conducted from clinical development through launch .
(PSM-246)
Price:$8,000
Click here to view
online
Marketing Performance Benchmark: Optimizing Staff Levels to

Drive Growth in Medical Devices
This study will aid organizations to benchmark strategic and tactical marketing
activities with top companies in the medical device-healthcare sector, to support their
product portfolio in driving corporate growth and profitability.
(PSM-244)
Price:$2,700
Click here to view
online
Shaping the Marketplace to Support Successful Oncology

Product Launches: Tactics for Educating KOLs, Physicians,
Patients and Payers
This study will inform launch leaders on the most effective physician, payer and
patient education practices conducted from clinical development through launch.
(PSM-243)
Price:$8,000
Click here to view
online
Educating the Market: Creating Value through Support of

Continuing Medical Education
This study identifies the salient trends and likely directions of CME in the North
American and European marketplaces practices. Marketing executives and managers
can use the key benchmark metrics, executive insights and recommendations in this
report to map a path to future success in support of CME.
(SM-180)
Price :$6,995
Click here to view
online
Best Practices in Global Pharmaceutical Launches

Discover how the world's leading pharmaceutical companies develop global launch
strategies, manage launch teams, cultivate thought leader support, integrate marketing
activities, and conduct a host of other critical launch activities.
(SM-120)
Price:$7,000
Click here to view
online
Pharmaceutical Product Launch Evaluation Excellence:

Processes & Measures to Evaluate Launch Success
Excellence in product launch evaluation across multiple product launches sets

protocols around the launch evaluation process, key performance measures and
recalibration of targets post-launch. This study captures quantitative and qualitative
data, yielding key findings and insights, around the current and future landscape of
product launch evaluation at pharmaceutical and biotech companies.
(PSM-230)
Price:$4,500
Click here to view
online
Product Re-Launch Excellence: Transforming Lackluster

Pharmaceutical Products Into Market Success Stories
This report probed best practices and lessons learned in successful product re-launches.
It also includes two highly successful re-launch case studies: the history and lessons
learned from Zithromax and Wellbutrin two blockbuster products that nearly failed
in the marketplace during their initial launches. This report serves as a guide to achieve
an excellent product re-launch.
(SM-170)
Price:$4,651
Click here to view
online
Innovations in Patient-Focused Initiatives: Case Studies in

Reaching, Engaging and Supporting Patients
As pharmaceutical, biotechnology and medical device companies seek new go-tomarket strategies and tactics, they have explored new ways to approach and engage
patient populations. This report examines the programs and initiatives aimed at directly
affecting the lives and treatment of patients.
(PSM-239)
Price:$4,575
Click here to view
online
Growing Lone Products into Broad-Based Brands: Best

Practices in Trademark and Branding Development
In this report, top brand teams in the pharmaceutical industry discuss how to best
manage the complexities of branding and launching multiple indications of an active
ingredient.
(SM-161)
Price:$2,798
Click here to view
online
Building Pharmaceutical Blockbusters in a Crowded Market

The slides in this report will enable pharmaceutical executives to understand the
winning strategies, resource allocations, team structures and investment patterns that
support successful marketing planning especially for products that are second or third
to market.
(PSM-155)
Price:$2,334
Click here to view
online
Ensuring a Successful Product Launch through Effective

Process and Authority Roles
This study examines the key assessment factors and processes involved in the New
Product Assessment process, who the key stakeholders in Governance Groups are and
what their roles are in the process, new product readiness decision rights/stakeholder
authority and tools used in post-launch assessment.
(POP-223)
Price:$3,490
Click here to view
online
10
Market Research, Competitive Intelligence & Information

Management
Big Data in Pharma: Current & Future Trends for Big Data
Utilization Across the Health Outcomes Research Function
This study probes the current & future trends, winning strategies and best practices
for Big Data utilization across the Health Outcomes Research function. It
investigates the most useful data types and sources for key HEOR decisions;
governance policies and leadership and the most impactful data producers,
dissemination channels and targets.
(PSM-317)
Price:$5,000
Click here to view
online
Utilization Across Commercial Function
This study probes the current & future trends, winning strategies and best practices for
Big Data utilization across the commercial function. It offers benchmarks around the
most useful data types and sources for key commercial decisions; governance policies
and leadership; and the most impactful data producers, dissemination channels and
targets.
(PSM-315)
Price:$5,000
Click here to view
online
Utilization Across Medical, Commercial and HEOR
Functions
This study probes the current trends and best practices in utilizing Big Data across
medical, commercial and HEOR segments. It investigates the most valuable big
data projects, big data capabilities required, staffing and budget levels and
governance policies.
(PSM-311)
Price:$7,500
Click here to view
online
11
Analytics Excellence: Current & Future Trends for Big Data

Utilization in Pharma
This study probes the current trends and best practices in utilizing Big Data in both
medical and commercial settings in the pharmaceutical sector. It investigates the
data types, data partnerships, and staffing/budget levels companies are using as
they move to a more analytically based approach to commercial, HEOR &
medical decisions.
(PSM-310)
Price:$7,000
Click here to view
online
Forging Deep Insights to Grow the Business: How Market

Research Organizations Optimize the Mix of Tracking Research
and Insight-Oriented Research
This study shows the ideal allocation of market research resources to best serve
internal customers. The study assessed the types of projects conducted and their
respective values, as well as the internal structures and training needed to successfully
manage the projects.
(PSM-308)
Price:$3,800
Click here to view
online
Pharma Social Media Listening: Benchmarking Innovative

Practices in the Healthcare Industry
This study helps healthcare companies improve their Social Media Listening (SML)
programs to capture maximum patient and market insights while maintaining strict
compliance. The study delivers crucial benchmarks from industry-leading companies
on key Listening activities, platforms, websites monitored, data gathered, approval
processes, and Adverse Events reporting and management.
12
(PSM-303)
Price:$4,150
Click here to view
online
How Successful Companies Create and Develop a High-Value

CI Function to Drive Better Business Decisions
This study identifies best practices and innovative methods for improving the strategic
role and impact of the Competitive Intelligence function within the pharmaceutical and
related industries. The study provides health care industry and CI leaders with metrics
and insights they can use to increase the value of their function and generate greater
influence within the corporation.
(PSM-302)
Price:$6,000
Click here to view
online
Innovation in the Pharma Industry: Market Research Tools,

Technologies and Approaches to Improve Consumer
Interactions
This benchmarking study to identify current and evolving approaches for qualitative
and quantitative consumer marketing research techniques and tools in pharmaceutical
and medical device companies. This research examines the changing landscape for
qualitative and quantitative research.
(PSM-300)
Price:$6,800
Click here to view
online
Market Research Efficiency Benchmark: Using External

Personnel and Automation to Maximize Effectiveness
This study identify strategies, solutions, and the transition process Market Research
groups are undergoing in the near future, this study seeks to help pharma and biotech
executives and managers create more efficient groups and processes.
(PSM-288)
Price:$5,500
Click here to view
online
13
Pharmaceutical Library Services: Staffing, Resources and

Activities Critical to Corporate Libraries
This study will help library and information center leaders compare scope, volume,
cost, and delivery of library services at their companies with those at other
organizations within the bio-pharmaceutical industry.
(POP-248)
Price:$1,500
Click here to view
online
Best Practices in Competitive Intelligence: Policies & Guidelines

that reduce Corporate Risks
This study identifies the key benchmarks of world-class companies for optimizing CI
operations and working with the Legal department to develop policies. CI leaders can
use this research to help create or maintain policies and guidelines regarding CI
operations as well as to compare their data collection practices and resource/structural
benchmarks with those of leading organizations.
(PSM-260)
Price:$4,000
Click here to view
online
Market Research Vendor Management Excellence: Evaluating

the Use of Exclusive Vendor Partnerships
This study examines vendor management strategies to help bio-pharma market research
groups provide support and value that aligns with broader organizational goals and
commercial objectives.
(PSM-265)
Price:$3,690
Click here to view
online
14
Building and Sustaining Winning Competitive Intelligence

Organizations
This study can help executives learn how top corporate competitive intelligence
organizations use data to drive strategy and market success. To determine how best-inclass companies proactively manage their CI functions to sustain efficiency and
profitability, Best Practices, LLC researched several major topic areas: (1) creating and
communicating CI value, (2) optimal structure and alignment, (3) resource levels, (4)
key primary and secondary intelligence.
(SM-175)
Price:$7,995
Click here to view
online
Market Research: Impending Challenges And Changes To A

Core Pharmaceutical Function
This study captures quantitative benchmarks and qualitative insights which provide
companies with a deeper understanding of the future of market research. Specifically,
the study covers the changing roles, responsibilities and trends in market research.
(SM-189)
Price:$4,500
Click here to view
online
The Future of Market Research: Challenges and Changes in a

Core Pharmaceutical Function
This study reveals the future prospects of the market research function and its
applications. By identifying recent trends, new directions, and best practices in Market
Research, executives can aid and accelerate advancement of other business functions
like Product Development.
(PSM-245)
Price:$4,100
Click here to view
online
15
Competitive Intelligence Policies, Ethics and Data Collection:

Navigating the Gray Zone
This study understands how U.S. pharmaceutical and biotechnology organizations can
optimize their CI operations while working within defined guidelines. In addition, the
study looked at how CI groups work with legal groups to develop standard operating
procedures for data collection that are in the best interests of the organization as a
whole and to maximize the CI departments ability to deliver results.
(SM-179)
Price:$5,352
Click here to view
online
2015 Library Services Benchmarks: Corporate Library Services

in the Pharmaceutical & Medical Device Industries
This mini-benchmarking study was undertaken by Best Practices, LLC in collaboration
with the Pharmaceutical & Health Technology (PHT) Division of SLA to develop
2015 benchmarks for selected services and resources provided by libraries and
information centers within the biopharmaceutical industry. The study also identifies
the key areas of innovation and service strategies that can be adopted by corporate
libraries to deliver quality services within tight budgets.
(POP-258)
Price:$2750
Click here to view
online
Benchmarks for Corporate Library Services in the

Pharmaceutical & Medical Device Industries
This research provides current benchmarks for selected services and resources
provided by libraries and information centers within the biopharmaceutical industry.
Corporate library and information center leaders can compare the scope, volume, cost,
and delivery of library services at their companies with those at other leading
biopharmaceutical companies with the help of this study.
(POP-254)
Price:$2000
Click here to view
online
16
Corporate Library Services: Benchmarks & Insights for

Management Effectiveness
This report discusses that in an era of increasing resource costs and tight budgets,
library managers are often metrics wizards, keeping internal statistics on everything
from service levels to website hits to customer feedback. Yet few have access to data
that would allow comparisons of their services and resources to those of libraries in
similar companies.
(POP-220)
Price:$3,095
Click here to view
online
Delivering Maximum Brand Impact Via Pharmaceutical

Market Analytics
Although Market analytics insights can be vital to corporate success, the functions full
value often remains unrealized. This research examines how to maximize the business
value of analytics through optimal structuring, staffing and positioning of analytics
activities. Executives can use this information to demonstrate business value and win
the recognition and resources needed to achieve and sustain high performance levels.
(SM-174)
Price:$3,487
Click here to view
online
Pharmaceutical Competitive Intelligence Excellence:

Optimizing Data Collection within Approved Guidelines
This report discusses how U.S. pharmaceutical and biotechnology organizations can
optimize their CI operations while working within defined guidelines and also includes
how CI groups work with legal groups to develop standard operating procedures for
data collection that are in the best interests of the organization as a whole and to
maximize the CI departments ability to deliver results.
(PSM-226)
Price:$3,995
Click here to view
online
17
Managing the Competition: Turning Competitive Intelligence

into Strategy
This report takes an in-depth look at: structure, information gathering, communication
and information use. This study will provide you with the tools to develop a leadingedge CI function and manage the competitive landscape to consistently succeed.
(SM-157)
Price:$7,502
Click here to view
online
Developing the High-Performance Market Research Function

This report examines how companies have created exceptional market research
operations. Performance-critical topics that are covered in depth include optimizing
structure for maximum personnel and resource efficiency, ensuring value and
relevance in market research findings, managing the performance of career and
rotational staff professionals and rotational employees, achieving excellence in
productivity and process.
(SM-169)
Price:$7,949
Click here to view
online
Optimizing Oncology Market Research & Analytics

This 40-slide presentation will help pharmaceutical and biotech companies evaluate
and improve the effectiveness of their oncology market research and analytics
(MR&A) programs.
(PSM-217)
Price:$1,391
Click here to view
online
18
New Product Planning Development & Early Stage

Commercialization
Launching A Specialty-Care Blockbuster Franchise in Hepatitis C:
How Sovaldi & Harvoni Rewrote New Product Launch History
This study reviews key aspects of Sovaldis launch, including prevalence of Hep C,
Sovaldis method of action, key aspects of its product launch, results of launch, payers
reaction to pricing, Gileads response to pricing criticism, patent challenges and the
entrance of Harvoni.
(PSM-322)
Price:$2,500
Click here to view
online
Developing High-Impact Communication Forms to Brief Senior

Leaders: Optimizing Competitive Assessment & Data Disclosure
Summaries
This study provides insights into creating effective Market Landscape Summaries, Clinical
Development Profile Maps, and other critical executive briefs. It will aid Market
Intelligence & Analytics leaders in crafting high-impact landscape assessments that meet
the needs of senior leadership.
(PSM-318)
Price:$3,900
Click here to view
online
Fixed Dose Combination Products

This study identifies the successful strategies on developing and commercializing FDCs.
Companies can use this study to understand and evaluate the benefits and avoid the pitfalls
into conceptualizing a new FDC in the market.
(POP-232)
Price:$4,100
Click here to view
online
19
Driving Growth Through Planning, Structure and Activities: Best

Practices in Pharmaceutical New Product Planning
This study identifies the structure and roles of NPP groups as well as the full set of
activities that NPP groups perform across the development cycle. The study details the
strengths and weaknesses of various NPP organizational structures and how the
operational characteristics of the NPP function evolves as a company matures.
(SM-182)
Price:$7,000
Click here to view
online
Pharmaceutical New Product Commercialization: Preparing for

Market Success
This report examines the winning strategies, structures, and best practices in early-stage
product commercialization and portfolio management and also highlights the Global
Product Strategys placement in the corporate organizational chart to determine a best fit
for the organization to provide optimal support.
(PSM-227)
Price:$4,595
Click here to view
online
Product Commercialization Excellence: Preparation and

Management of Fixed-dose Combination (FDC) Drug Products
This study helps to better understand fixed-dose combination (containing two or more
active pharmaceutical ingredients) product development strategies and timelines.
(POP-226)
Price:$5,100
Click here to view
online
20
Pharmaceutical New Product Planning: Structure and Activities

to Drive Growth and Profitability
This report identifies the structure and roles of NPP groups as well as the full set of
activities that NPP groups perform across the development cycle and also examines the
strengths and weaknesses of various NPP organizational structures and how the
operational characteristics of the NPP function evolves as a company matures.
(PSM-229)
Price:$9,000
Click here to view
online
Bolstering Product Portfolios: Resources, Structure and Process

for Effective In-licensing Organizations
Gain insight into how to structure in-licensing organizations, develop processes that
facilitate the ability to identify the best opportunities and move smoothly from initial
contact to binding agreement.
(OP-93)
Price:$3,328
Click here to view
online
From Genes to Giants: Best Practices in Early-Stage Product

Commercialization
This report provides crucial insights and thorough analyses of how industry-leading
companies develop successful early-stage commercialization (pre-clinical through Phase
II) campaigns and portfolio management programs.
(SM-162)
Price:$5,058
Click here to view
online
21
Driving Growth through New Product Planning and Strategic

Alliances
Drive overall growth through a well-managed portfolio by addressing current and longterm needs in your companys new product planning and strategic alliance systems.
(SM-135)
Price:$5,622
Click here to view
online
Pharmaceutical Science Excellence: CMC Activities, Resources

and Performance
This study helps to better understand resource and investment levels, expertise, and
activities in global (pre-launch) Chemistry, Manufacturing and Control (CMC)
operations in top pharmaceutical companies. The study also intended to provide
executives with data to assess the effectiveness and efficiency of their CMC operations
and provide insights to improve drug development programs.
(POP-225)
Price:$10,500
Click here to view
online
Managing Cross-Functional Teams for Pharmaceutical Product

Commercialization Excellence
This benchmarking report highlights the following areas of cross-functional team

management: Cross-Functional Team Structures; Collaboration and Productivity
Processes; People Management; Decision-Making Processes; Communication and
Collaboration; Resource Allocation.
(HR-63)
Price:$4,015
Click here to view
online
22
Pharma Bioequivalence Strategies: Performance Metrics,

Processes & Trends
This study identifies key cost, quality and productivity metrics for the process of
conducting bioequivalence studies required to bring a new generic drug to market.
Specifically, the study looks at the growing trend in outsourcing for bioequivalence
studies.
(POP-234)
Price:$3,900
Click here to view
online
CRO Bioequivalence Strategies: Performance Metrics, Processes

& Trends
This study aims to identify key cost, quality and productivity metrics for the process of
conducting bioequivalence studies required to bring a new generic drug to market.
(POP-233)
Price:$3,500
Click here to view
online
Oncology Global Strategic Marketing: Benchmarking Budget

Levels & Service Scope
This study identifies valuable insights for Oncology-GSM leaders in budgeting and
strategic planning. Specifically, this new study seeks to help GSM organizations
understand the investment levels, marketing activities, timing and structures needed to
successfully steer products and pipeline programs through the complex Oncology
marketplace.
(PSM-271)
Price:$6,200
Click here to view
online
23
Managed Markets, Health Outcomes and Market Access

Optimizing the Managed Markets Function: Roles, Structures,
Resources and Activities
This study assesses the operational performance of managed markets functions within
small and mid-cap pharmaceutical companies. It benchmarks the budget and staffing
levels, organizational models, role of clinical specialists, and compensation structure of
managed markets functions.
(PSM-312)
Price:$5,100
Click here to view
online
Reshaping Commercial Models to Serve ACOs, IDNs &

Emerging Provider Networks
This study is designed to assist pharmaceutical and medical device companies in
developing an effective strategy for serving Accountable Care Organizations and
Integrated Delivery Networks in the rapidly changing U.S. healthcare marketplace. It
assesses the relative impact and priority of key practices as well as the failure points that
influence overall ACO/IDN service performance.
(PSM-314)
Price:$7,300
Click here to view
online
Best Practices in Developing a Structured Career Path for the

Managed Markets Professional
This study depicts how the managed market sales function is organized, including
possible career path progression models, performance measurements, promotion
eligibility requirements, and trends around other factors that improve engagement and
performance.
(PHR-214)
Price:$2,500
Click here to view
online
24
HOLs: The New Payer Facilitator: How Health Outcomes

Liaisons Navigate Health Care Reform and Create Value within
the Industry
This study will help pharma and biotech executives and managers identify how leading
companies deliver exceptional HOL services in an increasingly challenging business
environment. The research also examines best practices in HOL management and
identifies future trends expected to impact the HOL function.
(PSM-287)
Price:$5,250
Click here to view
online
Serving the Healthcare Needs of Employers: Employer Market

Strategies and Tactics
This report frames the current employer market landscape and analyzes how leading
companies organize their employer groups, conceive of their efforts, and operate in the
field. Managed Care, Managed Markets, and other Sales and Marketing heads can use
the metrics and narrative insights contained in this report to compare their employer
groups to those of other top companies, or to spearhead a new employer market effort
within their own organization.
(PSM-237)
Price:$3,395
Click here to view
online
Best Practices in Utilizing Health Outcomes Data

This study aims to discover and collect best practices in how companies use and review
the use of Health Outcomes data in promotional/commercial settings.
(PSM-236)
Price:$4,000
Click here to view
online
25
Understanding Managed Markets: Effective Marketing

Research Structures & Activities to Maximize Payers Access &
Insights
This report identifies the Market Research structures and activities that best support the
Managed Markets function in gaining payer access and insights around pharmaceutical
products, as well as captures executives best practices and lessons learned for working
successfully in the current payer-driven environment.
(SM-183)
Price:$4,600
Click here to view
online
Managed Markets Market Research: Effective Structures &

Activities for Gaining Maximum Payer Access & Insight
This study examines the corporate structures and activities for Managed Markets
market research (MMMR) that are most effective for gaining payer insights.
(PSM-233)
Price:$3,995
Click here to view
online
26
Brand and Product Management

Deploying the iPad or Android-Based Tablet to Managed Markets
Teams: Benchmarking Training and Effectiveness
This study identifies the key challenges, lessons learned and best practices for deploying
iPads or Android-Based tablets to large customer-facing commercial groups within
BioPharma and Medical Device organizations.
(PSM-305)
Price:$4,500
Click here to view
online
Best Practices in Expanding a Medical Device Product Portfolio

Without Cannibalizing an Established Brand
This study identifies successful strategies and tactics for marketing multiple brands for
the same indication or area of use without cannibalizing an existing portfolio. Special
attention was given to strategies for managing resources and for avoiding or controlling
product cannibalization.
(PSM-301)
Price:$3,900
Click here to view
online
Best Practices in Expanding a Product Portfolio Without

Cannibalizing an Established Pharmaceutical Brand
This study identifies successful strategies and tactics for marketing multiple brands for
the same indication or area of use without cannibalizing an existing portfolio. Special
attention was given to strategies for managing resources and for avoiding or controlling
product cannibalization.
(PSM-298)
Price:$4,400
Click here to view
online
27
Lifecycle Management Excellence: High-Performing Strategies

Used to Maximize Potential Of Mature Brands
This study is designed to help brand and marketing leaders identify winning lifecycle
management (LCM) strategies they can use to extend the commercial life of biopharmaceutical products. The study examines ROI and future viability of 20 different
LCM strategies. In addition, the research provides insights into which strategies will
survive as they are faced with a changing pharmaceutical environment.
(PSM-283)
Price:$5,500
Click here to view
online
Online Patient Support Excellence: Using Brand Website

Services to Grow Loyal Customers
This study examined 10 leading biopharmaceutical products that treat chronic
conditions, such as rheumatoid arthritis, osteoporosis and cancer, for which treatment is
often expensive and patient education and long-term support are essential.
(PSM-258)
Price:$3,929
Click here to view
online
Using Public Relations to Launch, Grow and Extend your Brands

This study identifies the most current and effective PR tools and calls-to-action, and
explores how top companies align these tactics with each stage of a products lifecycle.
(SM-181)
Price:$6,800
Click here to view
online
28
Best Practices in Designing Effective Brand Teams: Brand

Governance and Brand Team Management
This report explores how high-performing brand teams coordinate, communicate, and
execute critical activities to drive brand growth. It yields insights into how pharmaceutical
and biotech companies structure and manage their cross-functional brand teams to
facilitate brand performance. The study also examines how brand teams manage their
stakeholder relationships and decision rights.
(PSM-221)
Price:$3,495
Click here to view
online
Raising Disease State Awareness: Best Practices in Internal Brand

Messaging for New Products
This study identifies the best practices of veteran pharmaceutical executives for all aspects
of communicating disease state information within their companies. The study also gives
particular attention to communication challenges around products that were first in class
or that treat conditions that are largely unknown or stigmatized including HIV, erectile
dysfunction, high cholesterol, overactive bladder, restless legs and others.
(OP-106)
Price:$7,200
Click here to view
online
Winning Brand Team Management: Best Practices in Leadership,

Work Practices, Structure and Performance Management
This report identifies how pharmaceutical and biotech companies structure and manage
their cross-functional brand teams to facilitate brand performance. The study also
examines how brand teams manage their stakeholder relationships and decision rights.
(SM-177)
Price:$4,115
Click here to view
online
29
Public Relations Excellence: Using PR to Launch, Grow and

Extend your Brands
This study identifies what Public Relations activities are most effective at educating and
informing consumers at different points in a product's lifecycle. The study also delivers
insights into what Public Relations channels, tactics and calls-to-action are most effective
for reaching consumers of pharmaceutical products. Three case studies of successful
products are included in the study to highlight Public Relations tactics at different
lifecycle stages.
(PSM-231)
Price:$8,000
Click here to view
online
30
Medical Affairs and Thought Leader Management

Best Practices in Developing Top-Tier Medical Affairs
Capabilities within Medical Device Companies
This study delivers current data, insights and best practices from Medical Affairs
leaders at top Medical Device companies. The benchmark data in this study will help
companies find better ways to create strong performance metrics and successful
global Medical Affairs organizations.
(POP-260)
Price:$5,100
Click here to view online
Benchmarking Advisory Board Management At Small

Pharmaceutical & Medical Device Organizations
Best Practices, LLC undertook this research to identify best practices in advisory
board management at small pharmaceutical and medical device organizations. The
study delivers benchmarks on the appropriate structure for various types of advisory
boards, selection of advisory board members, advisory board operational and
resource benchmarks.
(PSM-321)
Price:$4,400
Benchmarking Advisory Board Management At Mid-Sized

This study was undertaken by Best Practices, LLC to identify the best practices in
advisory board management at mid-sized biopharmaceutical and medical device
companies. The study delivers benchmarks on the optimum structure for various
types of advisory boards, recruitment of advisory board participants, advisory board
operational and resource benchmarks.
(PSM-320)
Price:$4,400
31
Medical Affairs Role in Health Economics & Outcomes

Research
This study was undertaken by Best Practices, LLC to identify opportunity fronts and
strategies to increase Medical Affairs role in Health Outcomes data generation and
utilization. It highlights the role of Medical Affairs function in HO activities,
industry drivers and resource levels for HO groups, challenges of MAs involvement
in HO activities and strategies for effective HO data communication and utilization.
(POP-259)
Price:$5,100
Benchmarking Advisory Board Management At Large

This study is designed to assist executives at large pharmaceutical and medical
device organizations in identifying ways to best utilize the knowledge of advisory
boards. It provides leading insights on the appropriate structure for different advisory
boards, selection of advisory board participants, operational and cost benchmarks,
top challenges and best practices for conducting advisory boards.
(PSM-319)
Price:$4,400
Medical Affairs Role in Ensuring Excellence in Product

Launch
This study seeks to identify the critical success factors for a strong Medical Affairs
launch support. Research findings provide evidence based insights and metrics that
will serve as a reference point for MA leaders to create value-based launch
strategies.
Survey responses are segmented on three criteria - Products Projected Peak Annual
Revenue, Targeted Physicians and Products Launch Year.
(POP-256)
Price:$5,100
32
Utilization Across Medical Affairs Functions
This study probes the current & future trends and best practices for Big Data utilization
across Medical Affairs functions. It investigates the types of big data projects used to
inform key medical decisions; big data capabilities required; governance policies; types
and value of data used for big data projects; data producers, dissemination & requestors;
value rating of partnerships on big data projects; and policies & procedures governing big
data activities.
(PSM-316)
Price:$5,000
Click here to view
online
Best Practices in Developing Top-Tier Medical Affairs Capabilities,

Creating Impact Measures and Improving Globalization
This study benchmarks the critical requirements for creating effective global Medical
Affairs capabilities. It also identifies performance metrics to demonstrate the value of
Medical Affairs to senior leadership. Leading insights in the study will help Medical
Affairs leaders to develop a successful global Medical Affairs organization.
(POP-255)
Price:$4200
Click here to view
online
Best Practices In Aligning the Medical Affairs Function to Meet Its

Role in a Changing Healthcare Environment
This study identifies the shifts in Medical Affairs structure, staffing and investment in
Mature and Emerging Markets. Leaders in Medical Affairs can use this study to explore
critical strategies and tactics in communicating the value of their function and mitigating
the negative effects of changing regulatory landscape.
(POP-251)
Price:$7,680
Click here to view
online
33
Creating and Maintaining a Strategic KOL Management and

Engagement System
This study identifies the most common and favored organizational structure for strategic
TL management and engagement, understands the current state of TL management
practices in the pharmaceutical industry. It also determines how TL management practices
are evolving and identifies innovative practices that are driving TL management success at
other organizations
(POP-253)
Price:$5,200
Click here to view
online
Increasing Market Access through Innovative Payer Market

Research: Assessing New Tools & Technologies to Gain Insight into
Payer Decision Making
This study probes how health care companies structure internal research groups conducting
payer research, and it assesses what market research approaches are most effective and
innovative for understanding diverse payer needs, preferences and decision-making.
(PSM-304)
Price:$6,500
Click here to view
online
The iPad: How MSLs Use It to Deliver Science and Data to HCPs
This study identifies the best practices and measures effectiveness for successful
deployment of iPads to Medical Science Liaisons (MSLs). The study investigates how
Medical Affairs functions in pharmaceutical companies are using iPads with their MSLs.
(POP-252)
Price:$4,500
Click here to view
online
34
Roles, Resourcing and Management of Medical Science Liaisons
This research examines the growing roles and responsibilities of Medical Science Liaisons
within leading healthcare organizations. The study captures critical insights across MSL
operational, performance, and management fronts which includes the headcount, span of
control, deployment factors, volume and mode of thought leader interactions, and medical
science liaison performance measurement. Medical Affairs leaders can use this study as a
benchmark for future strategic and resource planning and best-practice implementation for
the medical science liaison function.
(PSM-234)
Price:$5,765
Click here to view
online
Optimizing Key Opinion Leader Relationships: Best Practices in

KOL Management
This research explores the KOL management approaches at leading pharmaceutical
companies. It examines the organizational structures, management strategies, activities,
tools and tactics associated with KOL management excellence. Research findings provide
industry metrics that can serve as a reference point for companies to improve their KOL
management tactics.
(PSM-235)
Price:$4,500
Click here to view
online
Thought Leader Relationships: Building the Business

Build and manage thought leader relationships to drive successful launches characterized
by rapid sales uptake, high market share and extended product life cycles.
(SM-129)
Price:$5,438
Click here to view
online
35
Medical Science Liaison Services Excellence: Generating Value for

Diverse Customer Groups Within the Medical Device Industry
This study seeks to examine how MSLs can provide greater value through their work with
internal stakeholders and with external decision-makers and leaders. Additionally, this
new study will provide information on how the roles of MSLs are evolving in the
changing pharmaceutical environment and how regulatory concerns are affecting the MSL
landscape.
(PSM-281)
Price:$4,000
Click here to view
online
Medical Science Liaison Services Excellence: Generating Value

for Diverse Customer Groups
This study seeks to examine how MSLs can provide greater value through their work
with internal stakeholders and with external decision-makers and leaders. Additionally,
this new study will provide information on how the roles of MSLs are evolving in the
changing pharmaceutical environment and how regulatory concerns are affecting the
MSL landscape.
(PSM-279)
Price:$6,800
Click here to view
online
Pharmaceutical Speaker Programs: Building the Business

Help sales reps develop strong, rewarding relationships through effective speaker
program management. Impact doctor-rep relationships to build customer loyalty and
drive market share.
(SM-130)
Price:$4,219
Click here to view
online
36
Best Practices in Speaker Training and Development: Driving

Pharmaceutical Brand Growth
This study reveals how leading companies design effective, competitive training
programs, effectively identify potential speakers, optimize the use of speakers, and
structure key stakeholder groups to have the greatest impact on speaker training.
(SM-158)
Price:$3,163
Click here to view
online
Medical Affairs Excellence: Structuring, Aligning and Funding for

Global Success
Medical affairs' role has become even more crucial to pharmaceutical companies' success.
This study uncovers how leading companies are working to align staff and fund medical
affairs capabilities to respond to industry challenges and trends.
(OP-97)
Price:$4,725
Click here to view
online
Building Best-in-Class Capabilities for Medical Affairs

This study explores how U.S. and global biopharmaceutical companies are structuring and
managing their Medical Affairs organizations today. The study also examines recent
trends in budget and staffing resources, key challenges and top success factors for the
function.
(POP-228)
Price:$6,250
Click here to view
online
37
Best Practices in Recruiting for Medical Education Programs

This report identifies emerging trends in recruiting attendees for medical education in
general and non-CME programs in particular. Additionally, this study seeks to understand
industry norms for attendance goals versus actual attendance, average time for
recruitment effort, effective recruiting methods and other operational activities.
(PSM-238)
Price:$3,895
Click here to view
online
Pharmaceutical New Product Planning: Role and Activities for

Medical Affairs.
This study examines the role and impact of NPP groups on product
commercialization efforts in pharmaceutical and biotech companies.
(PSM-249)
Price:$4,600
Click here to view
online
Building Best-in-Class Medical Affairs Capabilities In India A

Case Study For High-Growth Emerging Markets
This study illustrates how mature and Indian biopharmaceutical companies are structuring
and managing their Medical Affairs organizations today. The study also exami nes recent
trends in budget and staffing resources, key challenges and top success factors for the
function particularly for Indian organizations.
(POP-249)
Price:$2,000
Click here to view
online
38
Scientific Publications Strategy: Managing Reputation, Clinical

Trial Results and Commercial Relevance
This research was launched to determine how leading pharmaceutical and biotechnology
companies are shaping their global publications strategies and plans in order to maintain
scientific credibility while also delivering commercially relevant publications that drive
brand success.
(PSM-220)
Price:$4,900
Click here to view
online
Professional Medical Education Excellence: Structures,

Resources, Services & Performance Levels to Optimize Medical
Device Education Groups
This study to inform medical education leaders on current approaches to medical
education group size, service-levels, resources, and program development/deployment.
The study - which provides segments for both pharmaceutical and medical device leaders
- presents medical education leaders perspective on current and future trends for fieldbased medical educators, technological changes and spending changes.
(PSM-269)
Price:$6,200
Click here to
view online
Professional Medical Education Excellence: Benchmarking

Critical Program Trends Transforming the Medical Device and
Biopharmaceutical Marketplace
This study informs Medical Education leaders on emerging trends regarding funding,
program types, delivery channels, program effectiveness and value drivers.
(PSM-286)
Price:$6,450
Click here to
view online
39
Professional Medical Education Excellence: Structures,

Resources, Services & Performance Levels to Optimize
Pharmaceutical Education Groups
This study analyzes a broad range of medical education factors, and delivers qualitative
and quantitative data on staffing, services, structures, investments and much more.
Medical education leadership will benefit using this intelligence to evaluate their
organizations resource levels relative to other market leaders.
(PSM-268)
Price:$6,200
Click here to view
online
40
Sales, Managed Markets Sales and Training Research

Pharmaceutical Sales Training Excellence: Tools, Processes &
Resources That Drive Effectiveness
This study identifies successful training venues, technologies, organizational structures,
delivery approaches, performance measurement processes, and resource levels that drive
effectiveness in high-performing Sales Training organizations.
.
(PSM-292)
Price:$6,075
Click here to view
online
Deploying the iPad to Sales & Managed Markets Teams: Training

and Effectiveness Benchmark
This study identifies the best practices for deploying and measuring the effectiveness of
the iPad as an innovative sales tool.
.
(PSM-290)
Price:$4,500
Click here to view
online
Resource Benchmarks for U.S. Pharmaceutical Managed Care

Operations
This study provides managed care leaders with important benchmarks on the optimal size
of U.S. Managed Care groups linked to activities performed to allow managed care
leaders to assess their efficiency level relative to peers.
(PSM-282)
Price:$3,400
Click here to view
online
41
Current and Future Trends in Physician E-Sampling: Managing

for Superior Sales, Access, Service & Cost Benefits
This study identifies and documents current practices and trends in physician e-sampling
and explores the rationale for different tactical approaches to sampling and what
constitutes success in physician e-sampling.
(PSM-278)
Price:$3,670
Click here to view
online
Internal Communication Success: Best Practices within the

Pharmaceutical Industry to Ensure Organizational Effectiveness
This study explores the most effective and preferred communication strategies for
reaching internal executives. The study also seeks to help pharmaceutical and medical
companies assess their current internal communication strategies with that of benchmark
class companies.
(PSM-277)
Price:$2,500
Click here to view
online
Communication Excellence: Tactics Used by BioPharma

Executives to Increase Organizational Effectiveness
This study identifies the most effective external and internal communication strategies
and tactics and how people best utilize various communication formats to achieve
organizational objectives.
(PSM-273)
Price:$4,000
Click here to view
online
42
Call Center Excellence: Customer & Performance Management

This study probes critical call center systems that support productivity, effectiveness,
service, and execution excellence to help companies better serve these products and
manage key customer groups.
(PCS-209)
Price:$3,900
Click here to view
online
Best Practices in Building Global Capacity for Corporate Teams

Best Practices, LLC launched this timely study that uncovers the tools the techniques that
top companies use to function effectively on a global basis and to improve the
performance of their global teams and networks.
(POP-231)
Price:$4,200
Click here to view
online
Rewarding & Recognizing Top-Performing Sales People

This report highlights the key benchmark metrics and executive insights to assess current
trends and future directions of rewards and recognition programs targeting top-performing
sales representatives.
(PSM-224)
Price:$5,995
Click here to view
online
43
Pharma Sales Force Effectiveness: Increasing Productivity

Through Streamlined Internal Communication
More than any other industry, sales reps and managers in the pharma industry often
experience the highest levels of internal communication. Although much of this
communication is necessary, reps and managers also experience a significant level of
noise as colleagues in the field or at corporate send communications that are poorly
targeted, redundant or inappropriately timed.
(SM-173)
Price:$5,015
Click here to view
online
The High Performing Pharmaceutical District Sales Manager:

Current Trends & Future Directions
This report highlights the most important current and future roles of the DM in driving
superior productivity and continued growth for their companies and also identifies the key
trends impacting the DM function, examines the extent of change in current sales force
models, investigates DM readiness for change and provides best practices companies are
using to help DMs retain their effectiveness in the new marketplace.
(SM-178)
Price:$7,895
Click here to view
online
U.S. Sales Communications Excellence: Resources, Structure and

Processes to Optimize Pharmaceutical Sales Communications
This report identifies the U.S. pharmaceutical sales communications groups impact and
effectiveness and also highlights their thinking about the resources, skill-sets and tools
needed for their communications group, and what practices and procedures can be used to
maximize the impact (and minimize the time taken) on salespeople.
(PSM-225)
Price:$2,495
Click here to view
online
44
Managed Care Pull-Through Excellence: From Formulary Access

to Increased Market Share
This study encompasses current pull-through operating tactics and strategies used by
account managers, sales leaders and brand executives, helpful for identification and
closure of performance gaps in pull-through organizations processes, programs and
activities.
(SM-187)
Price:$7,000
Click here to view
online
Pharmaceutical Sales Training: Turning New Hires into Top

Performers
The findings in this study provides a comprehensive look at sales training delivery,
content, budgets and trends at leading pharmaceutical companies across the globe. Based
on the perspectives of 24 sales training leaders at a diverse group of 19 pharmaceutical,
biotechnology and medical device companies.
(SM-171)
Price:$4,854
Click here to view
online
Cross-Industry Sales Force Excellence

This study focused on producing key operational benchmarks and allows sales leaders to
better inform their strategic and tactical decision-making.
(SM-172)
Price:$3,615
Click here to view
online
45
Sales Force Effectiveness: Benchmarking the Resources and

Structure Required To Service The U.S. Hospital Marketplace
This benchmark study was designed to assist pharmaceutical and biotech organizations
gain insights into the optimal sales strategy, structure and resources - by market
segment and customer profile - to better meet the needs of the hospital marketplace.
(PSM-215)
Price:$4,950
Click here to view
online
Managing Markets Account Management: Assessing the

Performance of Account Executives
This study identifies common performance measurement practices across geographies
and hierarchy, provide insight into effective evaluation of the function and determine
measures that drive functional success.
(PSM-240)
Price:$4,210
Click here to view
online
Developing Managed Care Pull-Through Excellence

This study will enable pharmaceutical, bio-pharma and medical device company
leadership to identify program gaps, uncover insights and discover successful best
practices to share with their employees.
(PSM-241)
Price:$5,200
Click here to view
online
46
Healthcare Reform, Government Affairs, Policy,

Advocacy and Communications
Patient Support Excellence: Structure, Activities and Resource
Levels to Ensure Patient-Centric Products and Services
This study explores the growing importance of establishing a patient centric
organization and how it can positively impact patient outcomes and commercial results.
It includes leading insights and metrics on current trends in Patient Support group
structure, activities, alliances and resource/investment levels within the
biopharmaceutical sector.
(PSM-313)
Price:$7,100
Click here to view
online
Patient-Focused Support: How Government Affairs & Public

Policy Groups Support the Patient Journey
This study captures insights on the level and type of support that Government Affairs
and Public Policy functions provide to positively impact the patient journey. It
includes leading insights and metrics around the activities, timing and funding
contribution of Government Affairs and Public Policy groups towards patient
advocacy and awareness.
(PSM-307)
Price:$2,500
Click here to view
online
Managing Healthcare Reform: Winning Strategies for Engaging

the Government Ecosystem That Shapes Healthcare Policy
This study identifies current trends and future directions in structure, staffing,
collaboration, resource allocations, and most-valued group activities across the
biopharmaceutical and medical device sector. Also, the study examines performance
excellence by probing how diverse groups such as Government Affairs, Policy,
Managed Markets Marketing and other relevant stakeholders are staffed and organized
to influence public policy and regulatory issues, particularly those flowing from CMS
and other entities in the public sector healthcare system.
(POP-246)
Price:$6,500
Click here to view
online
47
Corporate Affairs Excellence: Optimizing Group Structure &

Operations
This study help executives better understand the corporate affairs services and identify
key benchmarks in corporate affairs structures and operations.
(PSM-251)
Price:$3,000
Click here to view
online
Government Affairs & Public Policy Excellence: Optimizing

Group Structure & Operations
This study will help executives government affairs functions to better support the
entire business operation.
(PSM-252)
Price:$5,600
Click here to view
online
Creating a World-Class Call Center in North Americas Current

Healthcare Environment: Performance Metrics, Operations,
Structures and Trends
This study provides participants with current metrics for call center performance in
relation to new technology use. The study also examines future trends for call centers.
(PCS-211)
Price:$5,000
Click here to view
online
48
Best Practices in Reaching Busy Executives: How

Pharmaceutical and Medical Device Leaders Use and Respond to
External Communications
This study explores the most effective and preferred B-2-B channels & tools of
communication, optimum communication frequencies for B-2-Bcommunications.
Specifically, this study benchmarks the tools and usage frequency that pharmaceutical
and medical executives are making use of for external communication.
(PSM-276)
Price:$2,500
Click here to view
online
Professional & Trade Relations Excellence: Optimizing Group

Structure & Operations
This study identifies benchmark metrics, industry trends, pitfalls to avoid and success
factors that help optimize PTR structure and operations. Additionally, it also provides
effective best practices to optimize external collaborations with associations and
societies.
(PSM-263)
Price:$5,500
Click here to view
online
Patient Advocacy & Professional Organizations: Building

Effective Relationships
Study these winning practices to gain a deeper understanding of how leading companies
interact with patient advocacy and professional organizations to create lasting
relationships and partner for successful activities.
(SM-156)
Price:$4,950
Click here to view
online
49
Advocacy Excellence: Optimizing Group Structure &

Operations
This study identifies the key trends, best practices, metrics and valuable insights into
the evolution of advocacy groups. Also, the study covers areas such as groups
structure, service and staffing strategies to support its success with partners and
internal customers.
(PSM-253)
Price:$5,100
Click here to view
online
Internal Communications Excellence: Optimizing Group

This study understands how leading companies structure their internal communication
groups to focus on the entire corporation or support their specific business units.
(PSM-255)
Price:$4,900
Click here to view
online
External Communications Excellence: Optimizing Group

This study understands how leading companies structure their external communication
groups to focus on the entire corporation or support their specific business units. The
study will help companies compare their current strategies with that of benchmark
practices at leading companies.
(PSM-256)
Price:$5,100
Click here to view
online
50
Communications Excellence: Optimizing Group Structure &

Operations
This study identifies how leading companies structure their internal and external
communication groups to focus on the entire corporation or support their specific
business units. The best practices, current trends and insights in this study will help
companies compare their current strategies with that of benchmark practices at leading
companies.
(PSM-254)
Price:$8,000
Click here to view
online
Maintaining a Competitive Edge in Pharmaceutical Public

Affairs: Benchmarking the Resources Required to Serve the
U.S. Market
This report contains the key staffing and investment benchmarks for U.S. based
pharmaceutical Public Affairs functions. Data from this study will allow U.S.
pharmaceutical companies to assess the efficiency of their Public Affairs functions
relative to their peers.
(PSM-222)
Price:$5,800
Click here to view
online
Best Practices in Working with Patient Advocacy Groups:

Building Effective Relationships
This study identifies effective practices for bio-pharmaceutical organizations seeking to
better collaborate and manage relationships with key patient advocacy groups.
(SM-185)
Price:$7,500
Click here to view
online
Collaborating with Patient Advocacy Groups to Educate the

Marketplace
This study examines ideal structures and skill sets for pharma groups that deal with
advocacy groups and emerging trends and challenges in patient advocacy.
(PSM-242)
Price:$6,500
Click here to
view online
51
Clinical Trials
Clinical Affairs Excellence: Benchmarking Clinical Trial
Strategies for Pharmaceutical Success in a Global Marketplace
This study will inform clinical affairs leaders at pharmaceutical companies on emerging
approaches to staffing, outsourcing and managing clinical trials outside of the European
and U.S. regions.
(POP-239)
Price:$6,000
Click here to view
online
Clinical Affairs Excellence: Benchmarking Clinical Trial

Strategies To Ensure Medical Device Success in a Global
Marketplace
This study will inform clinical affairs leaders at medical device companies on emerging
approaches to staffing, outsourcing and managing clinical trials outside of the European
and U.S. regions.
(POP-238)
Price:$6,000
Click here to view
online
Clinical Trial Excellence-Toolkit for Winning Investigators in a

Competitive Marketplace
This report integrates best practices in winning clinical investigators in a competitive
marketplace into an easy-to-follow format. The toolkit is designed to aid managers in
their efforts to identify, select and recruit top investigators in their therapeutic areas.
(OP-105)
Price:$4,254
Click here to view
online
52
Clinical Trial Excellence: The Science & Art of Winning

Investigators in a Competitive Marketplace
This 129-page Best Practices Benchmarking report covers how companies can: 1)
increase the attractiveness and credibility of their studies through effective positioning;
2) identify KOLs and investigators for protocol design input and clinical trials; 3)
evaluate the commitment and qualifications of these investigators; 4) create effective
structures for both internal and external accountability; and 5) partner to leverage CRO
expertise.
(OP-94)
Price:$6,500
Click here to view
online
Pharmaceutical and Diagnostic Companies: Can They Work

Together?
Genetic discoveries and regulatory concerns have created an environment where
pharmaceutical companies need diagnostic industry partners to realize the full potential
of a product. Likewise, diagnostic companies could potentially reap great benefits from
partnerships in the form of increased development and marketing support for a new test.
This Best Practices Benchmarking Report will help your organization understand the
various nuances involved in creating those successful partnerships.
(SM-160)
Price:$2,709
Click here to view
online
From Breakthrough to Blockbuster: Best Practices in

Communicating Clinical Trial Results
Includes findings that will help your organization maximize the return on its clinical trial
investment through proven practices for effectively communicating clinical trial results.
Pharmaceutical companies that can leverage that investment by linking the benefits
shown in clinical trials to key products will gain significant advantage in the market.
(SM-166)
Price:$5,362
Click here to view
online
53
Finding and Keeping Top Investigators: Best Practices in

Investigator Recruitment and Retention
Leading pharmaceutical companies have sought ways to improve the communication of
the clinical trial benefits to potential investigators and patients. From motivating
investigators to participate in the research to driving patients into the study, leading
companies employ best practices to achieve these objectives through excellent clinical
communications.
(OP-85)
Price:$4,962
Click here to view
online
Risk Mitigation Excellence: Innovative Models & Trends in

Supporting REMS & RMP Programs
This study examines how leading organizations build and execute successful Risk
Evaluation & Mitigation Strategy (REMS) programs for products in the U.S.
marketplace. The study also provides key insights into how market research groups
support high-performing REMS teams, while highlighting collaboration opportunities
with Risk Management Plan (RMP) teams working on European products.
(POP-242)
Price :$4,450
Click here to view
online
54
Manufacturing, Quality and Regulatory Operations

Benchmarking BioPharma Quality and CAPA Processes
This study is designed to assist biopharmaceutical companies in achieving top-tier
performance in three important areas critical to Quality: CAPA Process Management,
CAPA Performance Benchmarks and Quality Resource Management. Research findings
will serve as a benchmark for Quality leaders in building a strong CAPA system and
thereby developing a robust quality function, within tight budgets.
(POP-261)
Price:$6,200
Click here to view
online
Benchmarking Medical Device Quality 2014-15: Managing Cost

While Ensuring Quality & Safety
This study seeks to explore how leading medical device companies are defining and
allocating Quality spend, identifying factors that impact spending levels, and investing in
future mission-critical Quality activities. Research findings provide evidence-based
benchmarks for Quality spending, staffing, change request levels, outsourcing, software
quality, inspections, lab testing, complaint management, trend insights and more.
(POP-257)
Price:$7,500
Click here to view
online
Benchmarking Quality: How Medical Device & Diagnostics

Companies Manage Cost Effectiveness while Ensuring Quality &
Safety
This study delivers comprehensive survey benchmarks on how medical device companies
are defining and allocating Quality spend, identifying factors that impact spending levels,
and investing in future mission-critical Quality activities.
(POP-247)
Price:$5,675
Click here to view
online
55
Best Practices in Crisis Management & Business Continuity for

BioPharma Manufacturing and Supply Chain Operations
This study examines how world-class companies optimize their Business Continuity and
Crisis Management groups and how their response plans fare when faced with major
disasters or operating disruptions.
(POP-244)
Price:$6,700
Click here to view
online
Quality Staffing & Performance: Ensuring Quality & Safety

While Managing Cost Effectiveness for Medical Device Companies
This study provides insights into how medical device companies are mobilizing resources
to support meeting quality standards and regulations throughout the product life cycle.
The study establishes meaningful metrics around Quality cost and staffing as well as
organizational structure for the function in the U.S. and globally.
(POP-241)
Price:$7,000
Click here to view
online
Best Practices for Valuing Internal Consulting Organizations

This study identifies the practices that internal consulting groups can use effectively to
measure their performance and to communicate their value to senior leadership.
(POP-227)
Price:$3,700
Click here to view
online
56
Optimizing Staffing and Resources in the Records & Information

Management Field
This report discusses the Records and Information Management (RIM) leaders today face
multiple challenges, both in adopting new technologies and extending their services to
encompass electronic records formats. To evaluate their progress in meeting these
challenges, RIM executives need to understand whether their organizations are keeping
pace with those at similar companies.
(POP-221)
Price:$3,975
Click here to view
online
Driving Productivity and Minimizing Rework in the Quality

Control Laboratory
The study examines staffing levels, structures, sample testing and documentation
processes, performance indicators and innovative workflow technologies of leading
pharmaceutical quality-control laboratories.
(OP-80)
Price:$3,030
Click here to view
online
Pharmaceutical Manufacturing: Cost, Staffing & Utilization

Metrics
This study compares efficiency metrics at world-class pharmaceutical manufacturers.
Metrics include conversion costs, staffing levels by function and management
responsibilities, capacity utilization on production lines, quality control efficiency, and
levels of automation.
(OP-89)
Price:$2,600
Click here to view
online
57
The Quality Function: Structures, Staffing and Execution

This study reveals the systems, approaches and practices of seven pharmaceutical and
medical device companies known for exceptional quality execution. The report contains
benchmark metrics, managerial observations and trend analysis to help companies
improve quality.
(OP-88)
Price:$3,445
Click here to view
online
Optimizing the R&D Quality Organization

This study will aid companies in making informed budget, resource allocation and process
improvement decisions.
(OP-95)
Price:$2,490
Click here to view
online
Best Practices for Post-Marketing Surveillance of Adverse Events

within the U.S.
This study examines the best practices for post-marketing surveillance within the United
States, as well as the processes for assessing reports of adverse events, follow-up
activities and compliance training.
(POP-230)
Price:$2,895
Click here to view
online
58
Building an Effective Regulatory Relationship with the FDA

This study delivers benchmarks and insights that identify approaches for understanding
and effectively interacting with the FDA. The study also includes insights gleaned from
interviews with 13 Regulatory executives who boast extensive experience with NDAs
and the FDA.
(OP-104)
Price:$7,000
Click here to view
online
Regulatory Affairs Excellence: Staffing & Performance in Medical

Device Companies
This study establishes meaningful metrics and insights around the structure, activities,
roles and responsibilities of Regulatory Affairs groups at medical device companies. The
study also provides recent spend and staffing trends of regulatory affairs in medical device
sector, including the use of outsourcing and off-shoring.
(POP-240)
Price:$6,500
Click here to view
online
59
SALES AND MARKETING

Pharma Digital Marketing Innovation: Service, Measurement &
Investment Trends to Maximize Customer Impact
This study examines how leading organizations maximize the value provided by the
Digital Marketing function through efficient service delivery to both internal and
external customers, across different regions, business lines, and throughout the product
lifecycle. Leading insights in the study will help biopharma Digital leaders right-size
their budgetary investments, optimize resource allocation to key channels, and evaluate
productivity and performance for all programs to demonstrate premium value to senior
leadership.
(PSM-309)
Price:$6,950
Click here to view
online
Patient-Focused Marketing: Engagement Milestones Along the

Patient Journey
This study explores the growing influence of patients in the biopharmaceutical market
and its impact on the activities and spends for marketing communications with patients.
It also includes the current spending levels, key activities, and investment allocation
patterns for marketing to and interacting with patients.
(PSM-306)
Price:$8,300
Click here to view
online
Best Practices in Innovating within Market Research to Reach

Consumers: How New Tools, Technologies and Approaches
Improve Understanding and Communicating with Consumers
This cross-industry benchmarking study identifies current and evolving approaches for
qualitative and quantitative consumer marketing research techniques and tools. It also
reviews which quantitative research approaches market research leaders are currently
utilizing most and why
(PSM-299)
Price:$7,600
Click here to view
online
60
Consumer Marketing Research Innovation: Assessing New

Tools, Technologies and Approaches to Understand and
Communicate with Consumers
This study examines the changing landscape for qualitative and quantitative research. It
also reviews which quantitative research approaches market research leaders are
currently utilizing most and why.
(PSM-296)
Price:$7,400
Click here to view
online
Best Practices in Leveraging Employee Insights to Produce

Cutting-Edge Market Research
This study examines how leading global companies leverage their employees in
conducting market research. The study provides Market Research executives, managers
and supervisors with qualitative insights and quantitative metrics around the use of
employees for Market Research.
(PSM-295)
Price:$4,500
Click here to view
online
Marketing Services Excellence: Driving Costs Down &

Effectiveness Up
This study investigates how companies are effectively structuring and operating the
Marketing Services function within an environment that is characterized today by
increasing globalization and shrinking resources.
(PSM-289)
Price:$5,750
Click here to view
online
61
Mastering Digital Marketing Structure & Strategy:

Transforming Multi-Channel Marketing
The study distills winning strategies for Digital Marketing activity management,
staffing, and budget allocation to help executives manage their service costs and better
serve their business units and their products.
(PSM-285)
Price:$5,175
Click here to view
online
From Classroom to Boardroom: Training Can Propel Market

Researchers from Order-Takers to Trusted Business Advisors
This study to probe critical experiences, winning strategies and important resource
trends regarding how best to develop and deploy Market Research Training and
Development in todays increasingly complex global marketplace with ongoing
resource constraints.
(PSM-284)
Price:$6,050
Click here to view
online
Best Practices for Ensuring Internal Communication

Excellence: Increase Organizational Effectiveness
This study explores the most effective and preferred communication strategies for
reaching internal executives. The study also seeks to help companies assess their
current internal communication strategies with that of benchmark class companies.
(PSM-275)
Price:$2,500
Click here to view
online
62
Internal Communication Excellence: Engaging Middle

Management to Align with Senior Leadership and Energize the
Front Line
This study highlights the winning approaches, tools, and technologies that help
leadership effectively communicate to and through middle management. Specifically,
this study measures the effectiveness of different communication message types,
channels used, and sending frequencies.
(POP-243)
Price:$1,950
Click here to view
online
Building & Sustaining Impactful Competitive Intelligence

Organizations
This study can help executives learn how top corporate competitive intelligence
organizations use data to drive strategy and market success. To determine how best-inclass companies proactively manage their CI functions to sustain efficiency and
profitability, Best Practices, LLC researched several major topic areas: (1) creating and
communicating CI value, (2) optimal structure and alignment, (3) resource levels, (4)
key primary and secondary intelligence.
(SM-175)
Price:$7,995
Click here to view
online
Best Practices in B2B Communications: How to Effectively

Reach Core Decision-Makers
This study explores the most effective and preferred B-2-B channels & tools of
communication, optimum communication frequencies for B-2-Bcommunications.
Specifically, this new study benchmarks the tools and usage frequency executives are
making use of for external communication.
(PSM-274)
Price:$2,500
Click here to view
online
63
Best Practices in Competitive Intelligence: Policies & Guidelines

that reduce Corporate Risks
This study identifies the key benchmarks of world-class companies for optimizing CI
operations and working with the Legal department to develop policies. CI leaders can
use this research to help create or maintain policies and guidelines regarding CI
operations as well as to compare their data collection practices and resource/structural
benchmarks with those of leading organizations.
(PSM-260)
Price:$4,000
Click here to view
online
Communications Excellence: Optimizing Group Structure &

Operations
This study identifies how leading companies structure their internal and external
communication groups to focus on the entire corporation or support their specific
business units. The best practices, current trends and insights in this study will help
companies compare their current strategies with that of benchmark practices at leading
companies.
(PSM-254)
Price:$8,000
Click here to view
online
Corporate Affairs Excellence: Optimizing Group Structure &

Operations
This study help executives better understand the corporate affairs services and identify
key benchmarks in corporate affairs structures and operations.
(PSM-251)
Price:$3,000
Click here to view
online
64
Government Affairs & Public Policy Excellence: Optimizing

Group Structure & Operations
This study will help executives government affairs functions to better support the
entire business operation.
(PSM-252)
Price:$5,600
Click here to view
online
Advocacy Excellence: Optimizing Group Structure &

Operations
This study identifies the key trends, best practices, metrics and valuable insights into
the evolution of advocacy groups. Also, the study covers areas such as groups
structure, service and staffing strategies to support its success with partners and
internal customers.
(PSM-253)
Price:$5,100
Click here to view
online
Internal Communications Excellence: Optimizing Group

This study understands how leading companies structure their internal communication
groups to focus on the entire corporation or support their specific business units.
(PSM-255)
Price:$4,900
Click here to view
online
65
External Communications Excellence: Optimizing Group

This study understands how leading companies structure their external communication
groups to focus on the entire corporation or support their specific business units. The
study will help companies compare their current strategies with that of benchmark
practices at leading companies.
(PSM-256)
Price:$5,100
Click here to view
online
Best Practices for Using Social Media To Drive Business

Outcomes
This study identifies how companies use Social Media tools in their business
environment, the opportunities and risks associated with Social Media applications as
well as requirements for managing their use.
(PSM-259)
Price:$3,500
Click here to view
online
Trends and Future Directions for the High Performing District

Sales Manager: A Comparative View from 2007 and 2009
This study can help executives define the most important current and future roles of the
district sales manager to drive superior sales productivity and growth.
(PSM-247)
Price:$6,500
Click here to view
online
66
Managed Care Pull-Through Excellence: From Formulary

Access to Increased Market Share
This study encompasses current pull-through operating tactics and strategies used by
account managers, sales leaders and brand executives, helpful for identification and
closure of performance gaps in pull-through organizations processes, programs and
activities.
(SM-187)
Price:$7,000
Click here to view
online
Managing Markets Account Management: Assessing the

Performance of Account Executives
This study identifies common performance measurement practices across geographies
and hierarchy, provide insight into effective evaluation of the function and determine
measures that drive functional success.
(PSM-240)
Price:$4,210
Click here to view
online

This study will enable pharmaceutical, bio-pharma and medical device company
leadership to identify program gaps, uncover insights and discover successful best
practices to share with their employees.
(PSM-241)
Price:$5,200
Click here to view
online
67

This study aims to discover and collect best practices in how companies use and
review the use of Health Outcomes data in promotional/commercial settings.
(PSM-236)
Price:$4,000
Click here to view
online
Using Public Relations to Launch, Grow and Extend your

Brands
This study identifies the most current and effective PR tools and calls-to-action, and
explores how top companies align these tactics with each stage of a products lifecycle.
(SM-181)
Price:$6,800
Click here to view
online
Managed Markets Market Research: Effective Structures &

Activities for Gaining Maximum Payer Access & Insight
This study examines the corporate structures and activities for Managed Markets
market research (MMMR) that are most effective for gaining payer insights.
(PSM-233)
Price:$3,995
Click here to view
online
68

This report highlights the key benchmark metrics and executive insights to assess
current trends and future directions of rewards and recognition programs targeting topperforming sales representatives.
(PSM-224)
Price:$5,995
Click here to view
online
Performance Benchmark: Optimizing Marketing Staff Levels to

Drive Growth
This report examines Marketing Staffing and Activity versus growth and margin rates
across three segments - Branded Bio-pharma Rx Products, Medical Devices, and
Generic Products. The study would help to aid marketing organizations with direction
for strategic and tactical marketing activities to support their product portfolios in
optimizing growth and profitability rates.
(PSM-232)
Price:$3,500
Click here to view
online
The High Performing Pharmaceutical District Sales Manager:

Current Trends & Future Directions
This report highlights the most important current and future roles of the DM in driving
superior productivity and continued growth for their companies and also identifies the
key trends impacting the DM function, examines the extent of change in current sales
force models, investigates DM readiness for change and provides best practices
companies are using to help DMs retain their effectiveness in the new marketplace.
(SM-178)
Price:$7,895
Click here to view
online
69
Credit & Collections Management in the Manufacturing

Industry
This report examines how the credit and collections function within a manufacturing
company is best managed to create the greatest efficiencies and service.
(POP-222)
Price:$1,495
Click here to view
online

This report examines how dozens of companies have created exceptional market
research operations by presenting proven tactics to improve the impact, influence and
efficiency of the market research function.
(SM-169)
Price:$7,949
Click here to view
online
Pharmaceutical Sales Training: Turning New Hires into Top

Performers
The findings in this study provides a comprehensive look at sales training delivery,
content, budgets and trends at leading pharmaceutical companies across the globe.
Based on the perspectives of 24 sales training leaders at a diverse group of 19
pharmaceutical, biotechnology and medical device companies.
(SM-171)
Price:$4,854
Click here to view
online
70
Managing the Competition: Turning Competitive Intelligence

into Strategy
Learn how top corporate competitive intelligence organizations use competitor data to
drive strategy and market success.
(SM-157)
Price:$7,502
Click here to view
online
Cross-Industry Sales Force Excellence

This study focused on producing key operational benchmarks and allows sales leaders
to better inform their strategic and tactical decision-making.
(SM-172)
Price:$3,615
Click here to
view online
Best Practices in Managing Public Relations

Manage staffing and budgets for your external affairs department, as well as assign
proper roles and responsibilities.
(SM-154)
Price:$900
Click here to view
online
71
BUSINESS OPERATIONS
Best Practices in Building Your Corporate Value Proposition
This study helps corporate leadership understand the importance of a corporate brand.
Branding is the strategic process of establishing both the tangible and intangible
attributes to differentiate your company and give it focus to consumers and others.
(POP-250)
Price:$2,900
Click here to
view online
Integrating Quality into Business Systems for High

Performance
This benchmarking report offers practices, operational methods and performance
metrics from over 30 quality organizations that have successfully integrated their
quality function into day-to-day business operations drastically contributing to their
bottom line efficiencies.
(OP-103)
Price:$4,725
Click here to
view online
Best Practices for Post-Marketing Surveillance of Adverse

Events within the U.S.
This study examines the best practices for post-marketing surveillance within the
United States, as well as the processes for assessing reports of adverse events, followup activities and compliance training.
(POP-230)
Price:$2,895
Click here to view
online
72
Best Practices in Building Global Capacity for Corporate

Teams
Best Practices, LLC launched this timely study that uncovers the tools the techniques
that top companies use to function effectively on a global basis and to improve the
performance of their global teams and networks.
(POP-231)
Price:$4,200
Click here to view
online
Best Practices for Valuing Internal Consulting Organizations

This study identifies the practices that internal consulting groups can use effectively to
measure their performance and to communicate their value to senior leadership.
(POP-227)
Price:$3,700
Click here to view
online
Driving Raw Material and Packaging Material Productivity

Excellence
This study seeks to understand how leading manufacturing companies achieve
productivity gains through system approaches and innovations that reduce raw
material and packaging material costs.
(OP-102)
Price:$3,687
Click here to view

online
73
Budget and Staffing Excellence 2005 - 2006: Benchmarking the

Resources Required to Drive Productivity and Growth
This report allows companies to critically evaluate their 2006 budgets and staffing
levels in order to enhance organizational efficiencies. Budgeting and staffing data
compiled for this study was collected from 72 leading companies (see participant list
below). Many of the companies provided data for multiple business functions. On
average 18 companies participated in each study and make up the benchmark class.
(OP-101)
Price:$7,995
Click here to view
online
Improving the Quality Function: Driving Organizational

Impact & Efficiency
Companies across various industries can use information uncovered in this study to
benchmark and improve their performance in critical quality areas such as:
Organizational Size and Management Structure; Risk Measurement and Management;
Organizational Impact, Value and Performance. This 87-slide presentation is based on
in-depth cross-industry surveys and interviews with executives at the world's leading
companies, with special segment analysis for the Food & Beverage industry.
(POP-219)
Price:$3,834
Click here to view
online
Driving Efficiency and Effectiveness in Health & Safety

Organizations
This report provides H&S managers with specific examples, more than 180 metrics
and recommendations on how to identify and close performance gaps not only to
performance metrics but also to processes and best practices.
(OP-96)
Price:$3,852
Click here to view
online
74
Excellence in Pharmaceutical Contracting & Pricing

Insights revealed in this 63-slide presentation will guide development of cost-effective
contracting centers with metrics for cycle time, volume and complexity of work,
staffing, training and pricing and payment accuracy. The report also looks at impacts of
health care legislation on contracting groups as well as risk mitigation methods and
contract automation.
(POP-209)
Price:$1,878
Click here to view
online
Identifying Cost Savings: Metrics for Corporate Financial

Shared Services
Identify key benchmarks for developing a leading financial shared services
organization for your company. The 87-page presentation contains key metrics from 10
companies that have dramatically reduced the costs of building a shared services
central model.
(POP-216)
Price:$1,794
Click here to view
online
Managing the Supply Chain: Communicating Value to Key

Constituencies
This benchmarking study examines order management, distribution center and revenue
management processes and takes a comprehensive look on staffing efficiency, cost
structures, value-maximizing management metrics and tactics to effectively
communicate and deliver value.
(POP-217)
Price:$1,320
Click here to view
online
75
Lean, Six Sigma & TQM Project Success: Recent Case Studies
and Benchmarks
This Best Practices Benchmarking Report offers a place to start by showcasing how
over 30 companies applied lean, six sigma and total quality management (TQM)
methods and the results of these efforts.
(OP-92)
Price:$1,190
Click here to view
online
Merger and Acquisition Integration Intelligence

Create superior business growth and value for stakeholders by mastering the five key
areas of integration.
(OP-73)
Price:$4,000
Click here to view
online
Supply Chain Management Best Practices

This study looks across the entire supply chain to deliver more than 20 detailed
performance metrics and over 40 best practices in on-time delivery, cycle time
reduction, cost control, inventory carrying costs, fill rates, return rates, lead time, cashto-cash conversion, days sales outstanding, days payables outstanding, outsourcing,
Internet tools, and more.
(OP-87)
Price:$3,180
Click here to view
online
76
Optimizing Manufacturing Operations: Structuring for Success

This study reveals how leading companies manage manufacturing structure and
performance issues, including staffing resources, management layers and spans of
control.
(OP-82)
Price:$1,121
Click here to view
online
Remanufacturing Operations: Managing Resources and

Structure to Streamline Processes
This study analyzes key remanufacturing processes and management issues, including:
management structure and departmental organization, developing front-line
supervisors, and tracking value-added measurements.
(OP-83)
Price:$1,121
Click here to view
online
Optimizing Plant Operations and Maintenance Staffing, Roles

and Budgets
Structure your plant operations and maintenance organization to support continued
growth.
(OP-78)
Price:$1,010
Click here to view
online
77
Best Practices in Health and Safety Management

Determine roles, staffing levels and budget requirements for your health and safety
organization.
(OP-79)
Price:$1,952
Click here to view
online
Best Practices in Order Management

Improve your order-to-receipt process with tightly integrated order entry, processing,
and forwarding.
(OP-69)
Price:$2,000
Click here to view
online
Developing a Balanced Scorecard of Performance Measures

Develop a balanced scorecard to focus your companys performance improvement
initiatives and quality programs.
(OP-67)
Price:$780
Click here to view
online
78
Best Practices in Resource Allocation

Allocate limited resources to optimize economic returns and meet business objectives.
Master budgeting, capital outlays and other related processes.
(OP-68)
Price:$1,179
Click here to view
online
Best Practices in Supply Base Management

Supply base management is the art of getting the most out of your suppliers, and this
study details that art by providing insights into supplier selection, oversight and
enhancement. The findings from this study will help in achieving two ultimate
business goals: reducing costs and fostering productive relationships.
(OP-70)
Price:$1,500
Click here to view
online
Benchmarks for Excellence in Hotel Management: A Best

Practices Analysis for the Caribbean Market
This benchmarking report offers insights and guiding practices for hotel managers who
seek to improve or redesign internal operations with the goal of gaining and retaining
customers; building a stable, service-oriented workforce; and optimizing overall hotel
profitability.
(OP-99)
Price:$1,100
Click here to view
online
79
Benchmarks for Excellence in Caribbean Retail Financial

Services
This report offers insights into the critical need for a cohesive interplay among backoffice staff and frontline employees for building and supporting customer
relationships. Moreover, clear-headed marketing strategies, targeted human resources
initiatives, as well as technology consolidation and training emerged as essential
aspects of a holistic customer service experience.
(OP-100)
Price:$1,100
Click here to view
online
M&A Integration Excellence

This report examines winning bio-pharmaceutical M&A integration strategies to
provide field benchmarks, lessons learned insights and best practice observations
regarding the strategic combination of biotechnology and pharmaceutical assets to
optimize ROI.
(POP-224)
Price:$7,000
Click here to view
online
80
CUSTOMER SERVICE
Building a World-Class Call Center: Performance Metrics,
Operations, Structures & Trends at Consumer/OTC Companies
This study identify performance benchmarks for the size, cost, service delivery
efficiency, structure, leadership, processes, technology, and operations of call center
organizations for consumers/ OTC companies within pharmaceutical and related
industries.
(PCS-212)
Price:$4,250
Click here to
view online
Warranty Management Excellence: Measuring Performance

through Product Return Data
This study enables warranty management and quality teams to assess organizational
competitiveness, compare return-rate performance on key product families, and
improve warranty strategy.
(POP-237)
Price:$4,080
Click here to
view online
Customer Complaint Resolution Excellence: Capturing Insights

to Drive Business Improvements
This study examines complaint resolution excellence, focusing on the areas of service
claim resolution performance and the reduction of overall complaint volume. The
study also probes key strategies and tactics for translating Voice-of-the-Customer and
customer complaint data into business insights and improvements across
organizational channels.
(PCS-210)
Price:$3,550
Click here to
view online
81
Benchmarks for Excellence in Account Management

This 47-slide presentation will guide teams to develop cost-effective account
management centers, drive customer growth and loyalty, maximize return on
investment and effectively justify costs incurred to their internal customers.
(PCS-208)
Price:$1,362
Click here to
view online

This study probes critical call center systems that support productivity, effectiveness,
service, and execution excellence to help companies better serve these products and
manage key customer groups.
(PCS-209)
Price:$3,900
Click here to
view online
Transforming Contact Centers into High-Performing Sales

Channels: Building Service that Sustains Sales
This report identifies the winning tactics and lessons learned of service-to-sales call
centers that have begun to drive revenue growth through superior hiring, training and
management of call center staff.
(CS-63)
Price:$4,938
Click here to
view online
82
Managing World-Class Call Centers: Site Visit Findings

Our most comprehensive call center report! Improve processes, performance
measurement, and human resource management to transform your call center into a
world-class customer service tool.
(CS-50)
Price:$2,490
Click here to view
online
Achieving World-Class Customer Service

Be a market leader in the competitive Internet market. Drive customer satisfaction
and retention with a world-class customer service foundation.
(CS-56)
Price:$2,490
Click here to view
online
83
HUMAN RESOURCES
HR Resourcing Excellence Series
This report provides reliable benchmark data for specific HR services to validate your
companys HR investment and service levels relative to other Fortune 500
organizations. It provides comprehensive performance and cost benchmarks for HR
functions in large organizations for six core HR service areas: Staffing Services, Costs
& Effectiveness; Domestic Mobility; Global Mobility; Leave of Absence
Administration; Corporate Medical Services Administration; Workers Compensation.
(HR-62)
Price:$13,350
Click here to
view online
Commercial On-Boarding Excellence: Bringing New Employees

Up To Productivity Quickly and Effectively
This study assesses how world-class companies optimize their Commercial Onboarding training and development in a way that is cost-conscious but can support the
aggressive goals of the organization.
(PHR-213)
Price:$5,885
Click here to
view online
Communications Excellence: Tactics Used by Executives to

Increase Organizational Effectiveness
This study identifies the most effective external and internal communication strategies
and tactics and how people best utilize various communication formats to achieve
organizational objectives.
(PSM-270)
Price:$4,000
Click here to
view online
84
Driving Growth & Talent Retention through Pay for

Performance
This study investigates how compensation organizations at leading global companies
are structuring and implementing pay for performance annual bonus programs to
reward top performers and retain talent in today's environment of shrinking resources
and increasing talent competition.
(POP-245)
Price:$4,500
Click here to
view online
Best Practices for Developing World-Class Engineering Talent

This study outlines innovative, cost-effective and world-class practices, processes and
tools that a company can adopt to ensure that the workforce continues to meet its
growth objectives within the current market.
(POP-236)
Price:$4,500
Click here to
view online
Corporate Library Services Benchmarks: Key Activities &

Resource Levels
This study identifies best practices, processes and quantitative benchmarks that
libraries can use to compare their cost, staffing, scope, volume and methods of library
services delivery with those provided at leading U.S. and multinational companies.
(POP-235)
Price:$2,798
Click here to
view online
85
Effective Policies & Procedures for Managing the Workforce

during a Flu-Like Pandemic
This study was designed to gain insights into what policies or procedures that
organizations in the U.S. have developed to manage their workforces during a flu-like
pandemic. Disaster planning and personnel executives from all industries can use this
research to compare - or begin creating - their own attendance and pay policies to
address flu-like pandemic.
(HRS-1)
Price:$1,800
Click here to
view online
Best Practices for Developing Critical Engineering Talent

This study identifies successful engineering development practices that could be
adopted to help optimize talent development, recruiting and retention efforts. The study
will also help executives plan and implement changes needed to reinforce engineering
talent development.
(PHR-212)
Price:$3,500
Click here to view
online

This report identifies emerging trends in recruiting attendees for medical education in
general and non-CME programs in particular. Additionally, this study seeks to
understand industry norms for attendance goals versus actual attendance, average time
for recruitment effort, effective recruiting methods and other operational activities.
(PSM-238)
Price:$3,895
Click here to
view online
86
Optimizing Staffing and Resources in the Records &

Information Management Field
This report discusses the Records and Information Management (RIM) leaders today
face multiple challenges, both in adopting new technologies and extending their
services to encompass electronic records formats. To evaluate their progress in meeting
these challenges, RIM executives need to understand whether their organizations are
keeping pace with those at similar companies.
(POP-221)
Price:$3,975
Click here to
view online
Corporate University Excellence: Creating a Robust and Flexible

Workforce
This 28-page report highlights corporate universities at six leading companies from six
different industries. Specifically, this research uncovers best practices in building the
business case for a corporate university, experiences in competency development, and
best uses of technology and how to measure the effectiveness of a corporate university.
(HR-61)
Price:$825
Click here to
view online
Benchmarking Resources and Complexity of Benefits Functional

Area
This study benchmarks the Resources and Complexity of Benefits Functional Areas at
20 leading firms. The study benchmarks effective organizational structure and
complexity, operation and delivery, vendor management, compliance and customer
service for savings, pension, stock options, and health & welfare administration, using
metrics that provide valuable information for executive to improve the efficiency of
their programs.
(PHR-210)
Price:$1,995
Click here to
view online
87
Excellence in Workers' Compensation Program Administration

Workers' Compensation represents a major potential cost to employers with employee
replacement costs averaging $10,000. Companies across various sectors, including
manufacturing and aerospace and defense can use this information to evaluate the
administration of their workers' compensation programs.
(PHR-209)
Price:$1,295
Click here to
view online
Corporate Medical Services: Administration Excellence

Effective management of corporate medical services programs is essential to
maintaining low costs. Companies across various industries can use this information to
evaluate the effectiveness of their corporate medical services and occupational medical
programs in order to minimize the costs of these programs.
(PHR-208)
Price:$2,495
Click here to
view online
Benchmarking HR Service Center Processes

Based on an in-depth survey of Human Resources executives at 19 companies, this
research sought to identify top-down and bottom-up benchmarks for efficiency and
productivity HR services. The 65-slide presentation captures staffing, structure, cost and
productivity metrics for 10 critical HR Service Center processes.
(PHR-207)
Price:$2,295
Click here to
view online
88
Excellence in Leave of Absence Administration

Development of cost-effective leave of absence and FMLA administration with metrics
for program cost and productivity, structure and organization, type and length of leaves,
extent of automation, process cycle time.
(PHR-206)
Price:$1,295
Click here to
view online
Optimizing Human Resources Organizations: Managing

Staffing, Roles and Budgets
Structure your human resources organizations to predict growth needs and allocate
staffing and budget resources accordingly.
(HR-54)
Price:$2,100
Click here to view
online
Achieving Superior Staffing Performance

This report takes a hard, data-driven look at improving key performance indicators
such as time to fill requisitions, offer acceptance rate and new hire time to start while
fulfilling basic requirements such as workplace diversity.
(HR-56)
Price:$3,468
Click here to
view online
89
Best Practices in Career Path Definition and Succession Planning

Manage your "corporate benches" to meet company needs with successful career path
and succession planning systems.
(HR-50)
Price:$1,994
Click here to view
online
Driving Growth Through Recruiting Excellence: Best Practices

in Recruitment and Selection
Target rich sources of candidates and implement innovative recruiting techniques to
successfully court highly qualified individuals.
(HR-52)
Price:$2,088
Click here to
view online
Relocation Excellence: Maintaining Employee Productivity

Maintain productivity during periods of transition by managing employee relocation
and redeployment processes.
(HR-53)
Price:$2,088
Click here to
view online
90
Achieving HR Administration Excellence Shared Services,

Outsourcing and Cost Reduction
Research bundle provides a full look at the HR Administration function, with a focus on
HR Service Center administrative processes and management of corporate Leave of
Absence programs. Bundle includes: Free copy of HR-54, 1-year membership to the
HR Best Practice Database, and one 1-hour analyst briefing.
(HRS-57)
Price:$6,182
Click here to
view online
Achieving Excellence in University Recruiting

In this environment, staffing executives who are responsible for university hiring need
to understand their program position relative to other companies through comparing
performance metrics, processes and best practices. This benchmark package is designed
to meet that need. It includes: A rapid custom analysis of your university recruiting
program data; Hiring Top Talent: Best Practices in University Recruiting; Features of
Winning University Recruiting Websites.
(HRS-59)
Price:$5,500
Click here to
view online
91
EXCELLENCE SERIES
Supply Chain Excellence Series: Improving the Bottom Line
Developed from surveys and interviews of more than 100 supply chain and supply
base executives from top-flight companies and containing more than 300 best
practices, benchmarks, narratives, strategies and tactics for driving supply chain value,
this series is a start-to-finish guide for supply chain excellence. Covered in granular
detail, yet designed as a quick reference, this series can be customized to meet your
supply chain needs.
(POPS-217)
Price:$14,740
Click here to
view online
Market Research Excellence: Research and the Unfair

Competitive Advantage
Best Practices Market Research series highlights best practices in market research.
Get extensive insight from over 85 companies in dozens of industries. Learn how
Bayer, Eli Lilly, Merck and Johnson and Johnson optimize market research group
structures, market research performance processes and market research staff.
This offering includes 3 major current reports on market research and intelligence plus
access to our Best Practices Pharma Database.
(SMS-169)
Price:$20,735
Click here to
view online
Clinical Trial Excellence

This Best Practices Benchmarking toolkit uncovers how clinical operation leaders
shrink study times, reduce costs, improve study quality, and move development-stage
products more rapidly toward the marketplace. Research metrics, process insights and
executive interviews probe three operations required for high performance: 1)
recruiting high-performing investigators, 2) clinical investigator relationship
management systems, and 3) best practices in communicating the value of clinical
trials to potential investigators.
(OPS-85)
Price:$23,100
Click here to
view online
92
R&D Quality Assurance

A must-have for all pharmaceutical, biotech and medical device manufacturing
executives, this Best Practices' R&D Quality Assurance bundle tells you everything
you need to know about quality. Topics covered in-depth by this research include:
ASQ auditing certification, utilizing Manufacturing Technical Services (MTS), quality
control efficiency, automation, and streamlining workflow processes.
(OPS-95)
Price:$21,100
Click here to
view online
Pharma Thought Leadership: Be a Thought Leader, Manage

Influential Organizations, Launch a Winner
Best Practices Pharma Thought Leadership series examines thought leadership in the
context of patient advocacy while creating effective relationships and global product
launches. This is a virtual how-to guide of preparing the market for product launch by
utilizing professional and advisory relationships while managing global thought
leaders as well as payer influencers. The thought leader management process is clearly
described and examines CRO Partnerships, building brand credibility and productivity
& performance management.
(SMS-156)
Price:$18,400
Click here to
view online
Contact Center Excellence: Developing & Maintaining a WorldClass Contact Center

A must-have for all contact center executives, this series is critical for driving call
center success. Through extensive interviews, benchmark surveys and multiple site
visits, this series highlights the tactics used by some of the world's top companies to
develop and implement efficient and high-quality call centers as well as transition
existing customer service centers into high-sales performers.
(CSS-63)
Price:$17,928
Click here to
view online
93
EXCELLENCE SERVICES
Medical Affairs Excellence Services
These excellence services allow executives to gain strategic insight and successful
approaches for competitive performance in medical affairs functions. The study lays
key focus on gauging market attention, utilizing health outcomes, scientific
publications strategy, educating physicians, key opinion leaders, patient advocacy and
clinical developments.
(OPS-1)
Price on
Request
Click here to
view online
New Product Planning Excellence Services

These excellence services are specifically designed to provide comprehensive
coverage on effective strategies and tactics in new product planning. Pharmaceutical
executives can use this benchmarking research to learn best practices in New Product
Planning management and discover how they can maximize launch activities in
competitive markets.
(SMS-9)
Price on
Request
Click here to
view online
Thought Leadership Excellence Services

These excellence services provide a comprehensive view on current trends, best
practices, bottle necks and key insights into managing thought leader relationships and
optimizing value from KOL management.
(SMS-2)
Price on
Request
Click here to
view online
94
Competitive Intelligence Excellence Services

These services contain valuable material for developing an effective and ethically
compliant Competitive Intelligence function within an organization. Managers and
executives in CI and CI-related groups can use these materials to compare critical
elements of their operations with those of leading firms and competitors.
(SMS-4)
Price on
Request
Click here to
view online
Pharmaceutical Launch Excellence Services

These services contain valuable material for each phase of the product launch cycle.
Pharmaceutical executives and directors will find benchmarks useful for optimizing
resources and staff, identifying trends and gaining a better understanding of the
market, which will be beneficial in accomplishing their product launch objectives.
(SMS-6)
Price on
Request
Click here to
view online
Market Research Excellence Services

These services contain valuable material for each level of the market research function.
Market Research executives and managers will be able to utilize these insights and
findings to develop high-functioning Market Research organizations.
(SMS-8)
Price on
Request
Click here to
view online
95
Pharma Quality Excellence Services

These services contain valuable material for executives of the pharmaceutical
organization to ensure quality compliance and drive operational efficiency. Executives
will find numerous resource-related issues addressed, while the execution level
managers will be able to create roadmaps and plans for accomplishing their objectives
in key areas.
(OPS-2)
Price on
Request
Click here to
view online
96
ORDER FORM
Id like to order the following Best Practice Benchmarking Report(s).
PRODUCT #
PUBLICATION TITLE
QUANTITY
PRICE
SUBTOTAL
3 or more reports deduct 10%
Ordering
Options
ONLINE
benchmarkingreports.com
Shipping add $22 per report for US, $52 for international
PHONE
TOTAL
(919) 403-0251
FAX
(919) 403-0144
SHIP TO:
Name
EMAIL
Title
best@best-in-class.com
Company
MAIL
Street Address
City/State/Country
Zip
Phone
Fax
Email
PAYMENT OPTIONS:
Check enclosed payable to Best Practices, LLC
Visa
MasterCard
Card Number
American Express
Exp. Date
Authorized Signature
97
Best Practices, LLC

6350 Quadrangle Drive
Suite 200
Chapel Hill, NC 27517
Best Practices, LLC
BENCHMARKING REPORTS CATALOG LIST

* Prices subject to change *
Prod #
HR-49
HR-50
HR-52
HR-53
HR-54
HR-56
HR-60
HR-61
HR-62
HR-63
HRS-1
Human Resources
Best Practices in Executive Communication
Best Practices in Career Path Definition and Succession Planning
Driving Growth through Recruiting Excellence
Relocation Excellence: Maintaining Employee Productivity
Optimizing Human Resource Organizations: Managing Staffing, Roles and Budgets
Achieving Superior Staffing Performance
U.S. Pharmaceutical Budget and Staffing Excellence: Benchmarking the Resources Required to Drive Productivity
and Growth
$1,200
$1,994
$2,088
$2,088
$2,100
$3,468
$9,995
Prod #
OP-67
OP-68
Corporate University Excellence: Creating a Robust and Flexible Workforce

HR Resourcing Excellence Series
Managing Cross-Functional Teams for Pharmaceutical Product Commercialization Excellence
Effective Policies & Procedures for Managing the Workforce during a Flu-Like Pandemic
Excellence in Leave of Absence Administration
Benchmarking HR Service Center Processes
Corporate Medical Services: Administration Excellence
Excellence in Workers Compensation Program Administration
Benchmarking Resources and Complexity of the Benefits Functional Area
Best Practices for Developing Critical Engineering Talent
Commercial On-Boarding Excellence: Bringing New Employees Up To Productivity Quickly and Effectively
Best Practices in Developing a Structured Career Path for the Managed Markets Professional
Customer Service
Managing World-Class Call Centers - Site Visit Findings
Achieving World-class Customer Service - An Integrated Approach
Transforming Contact Centers into High-Performing Sales Channels: Building Service that Sustains Sales
Managing Service to Sales Cultural Transformation
Benchmarks for Excellence in Account Management
Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements
Creating a World-Class Call Center in North Americas Current Healthcare Environment: Performance Metrics,
Operations, Structures and Trends
Building a World-Class Call Center: Performance Metrics, Operations, Structures & Trends at Consumer/OTC
Companies
Business Operations
Developing a Balanced Scorecard of Performance Measures
Best Practices in Resource Allocation
OP-69
Best Practices in Order Management
$2,000
OP-70
OP-73
OP-78
OP-79
OP-80
OP-82
OP-83
OP-84
OP-85
OP-87
OP-88
OP-89
OP-92
Best Practices in Supply Chain Management and Partnerships

M&A Integration Excellence
Optimizing Plant Operations and Maintenance Staffing, Roles and Budgets
Best Practices in Health and Safety Management
Driving Productivity and Minimizing Rework in the Quality Control Laboratory
Optimizing Manufacturing Operations: Structuring for Success
Remanufacturing Operations: Managing Resources and Structure to Streamline Processes
Pharma Technical Services: Structuring for Manufacturing Process Ownership
Finding and Keeping Top Clinical Investigators: Best Practices in Investigator Recruitment & Retention
Supply Chain Management Best Practices
The Quality Function: Structures, Staffing and Execution
Pharmaceutical Manufacturing: Cost, Staffing & Utilization Metrics
Lean Six Stigma & TQM: Case Studies and Benchmarks for Service and Manufacturing
$1,500
$4,000
$1,010
$1,952
$3,030
$1,121
$1,121
$3,300
$4,962
$3,180
$3,445
$2,600
$1,190
PHR-206
PHR-207
PHR-208
PHR-209
PHR-210
PHR-212
PHR-213
PHR-214
Prod #
CS-50
CS-56
CS-63
CS-64
PCS-208
PCS-209
PCS-210
PCS-211
PCS-212
98
$825
$13,350
$4,015
$1,800
$1,295
$2,295
$2,495
$1,295
$1,995
$3,500
$5,885
$2,500
$2,490
$2,490
$4,938
$4,718
$1,362
$3,900
$3,550
$5,000
$4,250
Price
$780
$1,179

OP-93
OP-94
OP-95
OP-96
OP-97
OP-98
OP-99
OP-100
OP-101
OP-102
OP-103
OP-104
OP-105
OP-106
POP-209
POP-216
POP-217
POP-219
POP-220
POP-221
POP-222
POP-223
POP-224
POP-225
Bolstering Product Portfolios: Resources, Structure and Process for Effective In-licensing Organizations
Clinical Trial Excellence: The Science & Art of Winning Investigators in a Competitive Marketplace
Optimizing the R&D Quality Organization
Driving Efficiency and Effectiveness in Health & Safety Organizations
Medical Affairs Excellence: Structuring, Aligning and Funding for Global Success
Profitable Partnerships: Developing Excellence in Alliances
Benchmarks for Excellence in Hotel Management: A Best Practices Analysis for the Caribbean Market
Benchmarks for Excellence in Caribbean Retail Financial Services
Budget & Staffing Excellence 2005-2006: Benchmarking the Resources Required to Drive Productivity and Growth
Driving Raw Material and Packaging Material Productivity Excellence
Integrating Quality into Business Systems for High Performance
Building an Effective Regulatory Relationship with the FDA
Clinical Trial Excellence-Toolkit for Winning Investigators in a Competitive Marketplace
Raising Disease State Awareness: Best Practices in Internal Brand Messaging for New Products
Excellence in Pharmaceutical Contracting & Pricing
Identifying Cost Savings: Metrics for Corporate Financial Services
Managing the Supply Chain: Communicating Value to Key Constituencies
Improving the Quality Function: Driving Organizational Impact and Efficiency
Corporate Library Services: Benchmarks & Insights for Management Effectiveness
Optimizing Staffing and Resources in the Records & Information Management Field
Credit & Collections Management in the Manufacturing Industry
Ensuring a Successful Product Launch through Effective Process and Authority Roles
M&A Integration Excellence: What Bio-Pharma Companies Need to Know
Pharmaceutical Science Excellence: CMC Activities, Resources and Performance
Product Commercialization Excellence: Preparation and Management of Fixed-dose Combination (FDC) Drug
POP-226
Products
$3,328
$6,500
$2,490
$3,852
$4,725
$5,776
$1,100
$1,100
$7,995
$3,687
$4,725
$7,000
$4,254
$7,200
$1,878
$1,794
$1,320
$3,834
$3,095
$3,975
$1,495
$3,490
$7,000
$10,500
$5,100
POP-227 Best Practices for Valuing Internal Consulting Organizations
$3,700
POP-228 Building Best-in-Class Capabilities for Medical Affairs
$6,250
POP-229 Best Practices for Internal Communications Regarding Brands & Disease State
$7,400
POP-230 Best Practices for Post-Marketing Surveillance of Adverse Events within the U.S.
$2,895
POP-231 Best Practices in Building Global Capacity for Corporate Teams
$4,200
POP-232 Fixed Dose Combination Products
$4,100
POP-233 CRO Bioequivalence Strategies: Performance Metrics, Processes & Trends
$3,500
POP-234 Pharma Bioequivalence Strategies: Performance Metrics, Processes & Trends
$3,900
POP-235 Corporate Library Services Benchmarks: Key Activities & Resource Levels
$2,798
POP-236 Best Practices for Developing World-Class Engineering Talent
$4,500
POP-237 Warranty Management Excellence: Measuring Performance through Product Return Data
$4,080
Clinical Affairs Excellence: Benchmarking Clinical Trial Strategies To Ensure Medical Device Success in a Global
POP-238
Marketplace
Clinical Affairs Excellence: Benchmarking Clinical Trial Strategies for Pharmaceutical Success in a Global
POP-239
Marketplace
POP-240 Regulatory Affairs Excellence: Staffing & Performance in Medical Device Companies
$6,000
$6,000
$6,500
Quality Staffing & Performance: Ensuring Quality & Safety While Managing Cost Effectiveness for Medical Device
POP-241
Companies
$7,000
POP-242 Risk Mitigation Excellence: Innovative Models & Trends in Supporting REMS & RMP Programs
$4,450
Internal Communication Excellence: Engaging Middle Management to Align with Senior Leadership and Energize the
POP-243
Front Line
Best Practices in Crisis Management & Business Continuity for BioPharma Manufacturing and Supply Chain
POP-244
Operations
POP-245 Driving Growth & Talent Retention through Pay for Performance
Managing Healthcare Reform: Winning Strategies for Engaging the Government Ecosystem That Shapes Healthcare
Policy
Benchmarking Quality: How Medical Device & Diagnostics Companies Manage Cost Effectiveness while Ensuring
POP-247
Quality & Safety
POP-246
POP-248 Pharmaceutical Library Services: Staffing, Resources and Activities Critical to Corporate Libraries
99
$1,950
$6,700
$4,500
$6,500
$5,675
$1,500

POP-249 Building Best-in-Class Medical Affairs Capabilities In India A Case Study For High-Growth Emerging Markets
$2,000
POP-250 Best Practices in Building Your Corporate Value Proposition
$2,900
POP-251 Best Practices In Aligning the Medical Affairs Function to Meet Its Role in a Changing Healthcare Environment
$7,680
POP-252 The iPad: How MSLs Use It to Deliver Science and Data to HCPs
$4,500
POP-253 Creating and Maintaining a Strategic KOL Management and Engagement System
$5,200
POP-254 Benchmarks for Corporate Library Services in the Pharmaceutical & Medical Device Industries
$2,000
POP-255
Best Practices in Developing Top-Tier Medical Affairs Capabilities, Creating Impact Measures and Improving
Globalization
$4,200
POP-256 Medical Affairs Role in Ensuring Excellence in Product Launch
$5,100
POP-257 Benchmarking Medical Device Quality 2014-15: Managing Cost While Ensuring Quality & Safety
$7,500
POP-258 2015 Library Services Benchmarks: Corporate Library Services in the Pharmaceutical & Medical Device Industries
$2,750
POP-259 Medical Affairs Role in Health Economics & Outcomes Research
$5,100
POP-260 Best Practices in Developing Top-Tier Medical Affairs Capabilities within Medical Device Companies
$5,100
POP-261 Benchmarking BioPharma Quality and CAPA Processes
$6,200
Prod #
SM-120
SM-124
SM-128
SM-129
SM-130
SM-135
SM-150
SM-152
SM-154
SM-156
SM-157
SM-158
SM-159
SM-160
SM-161
SM-162
SM-164
SM-165
SM-166
SM-169
SM-170
SM-171
SM-172
SM-173
SM-174
SM-175
SM-176
SM-177
SM-178
SM-179
SM-180
SM-181
SM-182
Sales and Marketing

Best Practices in Global Pharmaceutical Launches
Launching Pharmaceutical Megabrands: Best Practices in Marketing Blockbusters
Targeting Pharmaceutical Customers through Market Segmentation
Thought Leader Relationships: Building the Business
Pharmaceutical Speaker Programs: Building the Business
Driving Growth through New Product Planning and Strategic Alliances
Sales Force Management: District Manager Performance Management
Sales Force Management: Sales Force Automation Management
Best Practices in Managing Public Relations
Patient Advocacy Groups and Professional Organizations: Building Effective Relationships
Managing the Competition: Turning Competitive Intelligence into Strategy
Best Practices in Speaker Training and Development: Driving Pharmaceutical Brand Growth
Best Practices in Pharmaceutical Conventions Management
Pharmaceutical & Diagnostic Companies: Can They Work Together?
Growing Lone Products Into Broad-Based Brands: Best Practices in Trademark Branding and Development
From Genes to Giants: Best Practices in Early-Stage Product Commercialization
Using Institutional Patient Flow Maps to Optimize Psychiatric Treatment
Mapping Patient Flow to Better Manage Hospital Infections and Sepsis
From Breakthrough to Blockbuster: Best Practices in Communicating Clinical Trial Results
Best Practices in Re-launching Pharmaceutical Products
Pharmaceutical Sales Training: Turning New Hires into Top Performers
Cross-Industry Field Sales Force Excellence
Pharma Sales Force Effectiveness: Increasing Productivity Through Streamlined Internal Communication
Delivering Maximum Brand Impact Via Pharmaceutical Market Analytics
Building and Sustaining Impactful Competitive Intelligence Organizations
Pharmaceutical New Product Commercialization: Preparing for Market Success
Winning Brand Team Management: Best Practices in Leadership, Work Practices, Structure and Performance
Management
The High Performing Pharmaceutical District Sales Manager: Current Trends & Future Directions
Competitive Intelligence Policies, Ethics and Data Collection: Navigating the Gray Zone
Educating the Market: Creating Value through Support of Continuing Medical Education
Using Public Relations to Launch, Grow and Extend your Brands
Driving Growth Through Planning, Structure and Activities: Best Practices in Pharmaceutical New Product Planning
100
Price
$7,000
$7,962
$1,554
$5,438
$4,219
$5,622
$2,000
$1,000
$900
$4,950
$7,502
$3,163
$1,557
$2,709
$2,798
$5,058
$1,892
$1,891
$5,362
$7,949
$4,651
$4,854
$3,615
$5,015
$3,487
$7,995
$7,795
$4,115
$7,895
$5,352
$6,995
$6,800
$7,000
SM-183
Understanding Managed Markets: Effective Marketing Research Structures & Activities to Maximize Payers Access &
Insights
$4,600
SM-185 Best Practices in Working with Patient Advocacy Groups: Building Effective Relationships
$7,500
SM-187 Managed Care Pull-Through Excellence: From Formulary Access to Increased Market Share
$7,000
SM-189 Market Research: Impending Challenges And Changes To A Core Pharmaceutical Function
$4,500
SM-190 Educating the Market to Support Successful Product Launches in Oncology
$6,800
SM-191
Shaping the Marketplace to Support Successful Diabetes Product Launches: Tactics for Educating KOLs, Physicians,
Patients and Payers
$7,100
PSM-155 Building Pharmaceutical Blockbusters in a Crowded Market
$2,334
PSM-200 Increasing Sales Productivity Through Superior Performance Management
$1,891
PSM-202
PSM-203
PSM-204
PSM-205
PSM-206
PSM-207
PSM-209
PSM-210
PSM-212
Pathways to Pharmacy Relations Excellence

Developing Trademarks for Brand Success
Managing Mature Product Promotion
Managing Market Planning for New Oncology Products
National Sales Directors Roles and Responsibilities
District Manager Performance Management: Recruiting, Career Path and Succession Planning
Coordinating People, Resources and Activities for Sales Team Effectiveness
Achieving & Sustaining Pharmaceutical Brand Leadership
Enhancing Brand Performance Through Sales & Marketing Excellence
PSM-215 Sales Force Effectiveness: Benchmarking the Resources and Structure Required to Service the U.S. Hospital
PSM-216 Marketplace
Ensuring Brand & Health Safety from Parallel Importation and Counterfeits
$1,124
$908
$908
$628
$795
$1,798
$1,499
$1,840
$2,416
$4,950
$1,192
PSM-217 Optimizing Oncology Market Research & Analytics
$1,391
PSM-218 Brand Equity and Loyalty Through Oncology Marketing
$1,185
PSM-219 Managing Sales Training to Accelerate Speed to Productivity

PSM-220 Scientific Publications Strategy: Managing Reputation, Clinical Trial Results and Commercial Relevance
$995
$4,900
PSM-221
PSM-222
PSM-223
PSM-224
PSM-225
PSM-226
PSM-227
PSM-229
PSM-230
PSM-231
PSM-232
PSM-233
PSM-234
PSM-235
PSM-236
PSM-237
PSM-238
PSM-239
PSM-240
PSM-241
$3,495
$5,800
$5,995
$5,995
$2,495
$3,995
$4,595
$9,000
$4,500
$8,000
$3,500
$3,995
$5,765
$4,500
$4,000
$3,395
$3,895
$4,575
$4,210
$5,200
Best Practices in Designing Effective Brand Teams: Brand Governance and Brand Team Management
Maintaining a Competitive Edge in Pharmaceutical Public Affairs: Benchmarking the Resources Required to Serve the
U.S.
Market
Educating
The Market: Creating Value Through Support of Continuing Medical Education
U.S. Sales Communications Excellence: Resources, Structure and Processes to Optimize Pharmaceutical Sales
CommunicationsCompetitive Intelligence Excellence: Optimizing Data Collection within Approved Guidelines
Pharmaceutical
Pharmaceutical New Product Commercialization: Preparing for Market Success
Pharmaceutical New Product Planning: Structure and Activities to Drive Growth and Profitability
Pharmaceutical Product Launch Evaluation Excellence: Processes & Measures to Evaluate Launch Success
Public Relations Excellence: Using PR to Launch, Grow and Extend your Brands
Performance Benchmark: Optimizing Marketing Staff Levels to Drive Growth
Managed Markets Market Research: Effective Structures & Activities for Gaining Maximum Payer Access & Insights
Roles, Resourcing and Management of Medical Science Liaisons
Optimizing Key Opinion Leaders Relationships: Best Practices in KOL Management
Serving the Healthcare Needs of Employers: Employer Market Strategies and Tactics
Innovations in Patient-Focused Initiatives: Case Studies in Reaching, Engaging and Supporting Patients
Managed Markets Account Management: Assessing the Performance of Account Executives
PSM-242 Collaborating with Patient Advocacy Groups to Educate the Marketplace

Shaping the Marketplace to Support Successful Oncology Product Launches: Tactics for Educating KOLs, Physicians,
Patients and Payers
PSM-244 Performance Benchmark: Optimizing Staff Levels to Drive Growth in Medical Devices
PSM-243
$6,500
$8,000
$2,700
PSM-245 The Future of Market Research: Challenges And Changes In A Core Pharmaceutical Function
$4,100
PSM-246 Educating the Marketplace to Support Successful Diabetes Product Launches
$8,000
Trends and Future Directions for the High Performing District Sales Manager: A Comparative View from 2007 and
PSM-247
2009
$6,500
PSM-248 Educating KOLs, Physicians, Patients and Payers to Support Successful Product Launches
$8,000
PSM-249 Pharmaceutical New Product Planning: Role and Activities for Medical Affairs
$4,600
101

PSM-251 Corporate Affairs Excellence: Optimizing Group Structure & Operations
PSM-252 Government Affairs & Public Policy Excellence: Optimizing Group Structure & Operations
$3,000
PSM-253 Advocacy Excellence: Optimizing Group Structure & Operations
$5,100
PSM-254 Communications Excellence: Optimizing Group Structure & Operations
$8,000
PSM-255 Internal Communications Excellence: Optimizing Group Structure & Operations

PSM-256 External Communications Excellence: Optimizing Group Structure & Operations
$4,900
PSM-258 Online Patient Support Excellence: Using Brand Website Services to Grow Loyal Customers
$3,929
PSM-259 Best Practices for Using Social Media To Drive Business Outcomes
PSM-260 Best Practices in Competitive Intelligence: Policies & Guidelines that reduce Corporate Risks
PSM-261 Success Factors and Failure Points in Biopharmaceutical Product Launches: An Updated Road Map for Strong
Market Entry
PSM-262 New Product Launch Spend: What It Takes To Win In The U.S. Market
$3,500
$4,000
PSM-263 Professional & Trade Relations Excellence: Optimizing Group Structure & Operations
$5,500
PSM-264 Success Factors and Failure Points in Cardiovascular Product Launches
$8,500
PSM-265 Market Research Vendor Management Excellence: Evaluating the Use of Exclusive Vendor Partnerships
$3,690
PSM-266 Success Factors and Failure Points in Metabolic
$8,500
PSM-267 Success Factors and Failure Points in Oncology Product Launches
$8,500
Professional Medical Education Excellence: Structures, Resources, Services & Performance Levels to Optimize
PSM-268
Pharmaceutical Education Groups
$6,200
Professional Medical Education Excellence: Structures, Resources, Services & Performance Levels to Optimize
Medical Device Education Groups
$6,200
PSM-269
$5,600
$5,100
$8,500
$8,000
PSM-270 Communications Excellence: Tactics Used by Executives to Increase Organizational Effectiveness
$4,000
PSM-271 Oncology Global Strategic Marketing: Benchmarking Budget Levels & Service Scope
$6,200
PSM-272 Medical Device Marketing Excellence: Optimizing Group Structure and Operations
$4,500
PSM-273 Communications Excellence: Tactics Used by BioPharma Executives to Increase Organizational Effectiveness
$4,000
PSM-274 Best Practices in B2B Communications: How to Effectively Reach Core Decision-Makers
$2,500
PSM-275 Best Practices for Ensuring Internal Communication Excellence: Increase Organizational Effectiveness
$2,500
Best Practices in Reaching Busy Executives: How Pharmaceutical and Medical Device Leaders Use and Respond to
PSM-276
External Communications
Internal Communication Success: Best Practices within the Pharmaceutical Industry to Ensure Organizational
PSM-277
Effectiveness
$2,500
$2,500
PSM-278 Current and Future Trends in Physician E-Sampling: Managing for Superior Sales, Access, Service & Cost Benefits
$3,670
PSM-279 Medical Science Liaison Services Excellence: Generating Value for Diverse Customer Groups
Best Practices in Advancing Customer Marketing: Innovations in Engaging and Communicating with Health Care
PSM-280
Providers, Patients, Payers and KOLs
PSM-281 Medical Science Liaison Services Excellence: Generating Value for Diverse Customer Groups Within the Medical
Device Industry
PSM-282 Resource Benchmarks for U.S. Pharmaceutical Managed Care Operations
$6,800
PSM-283 Lifecycle Management Excellence: High-Performing Strategies Used to Maximize Potential of Mature Brands
$5,500
PSM-284
From Classroom to Boardroom: Training Can Propel Market Researchers from Order-Takers to Trusted Business
Advisors
PSM-285 Mastering Digital Marketing Structure & Strategy: Transforming Multi-Channel Marketing
Professional Medical Education Excellence: Benchmarking Critical Program Trends Transforming the Medical Device
and Biopharmaceutical Marketplace
HOLs: The New Payer Facilitator: How Health Outcomes Liaisons Navigate Health Care Reform and Create Value
PSM-287
Within The Industry
PSM-288 Market Research Efficiency Benchmark: Using External Personnel and Automation to Maximize Effectiveness
PSM-286
$5,000
$4,000
$3,400
$6,050
$5,175
$6,450
$5,250
$5,500
PSM-289 Marketing Services Excellence: Driving Costs Down & Effectiveness Up
$5,750
PSM-290 Deploying the iPad to Sales & Managed Markets Teams: Training and Effectiveness Benchmark
$4,500
PSM-292 Pharmaceutical Sales Training Excellence: Tools, Processes & Resources That Drive Effectiveness
Best Practices in Launch Optimization: How Promotional Efficiency can be Leveraged to Support Multiple Products &
PSM-293
Indications
PSM-294 Digital Marketing Excellence: Generating Top Value in an Emerging Healthcare Function
$6,075
PSM-295 Best Practices in Leveraging Employee Insights to Produce Cutting-Edge Market Research
$4,500
102
$5,260
$5,500

PSM-296 Consumer Marketing Research Innovation: Assessing New Tools, Technologies and Approaches to Understand and
Communicate with Consumers
PSM-297 Optimizing Global Brand Website Launches
$7,400
PSM-298 Best Practices in Expanding a Product Portfolio Without Cannibalizing an Established Pharmaceutical Brand
Best Practices in Innovating within Market Research to Reach Consumers: How New Tools, Technologies and
PSM-299
Approaches Improve Understanding and Communicating with Consumers
Innovation in the Pharma Industry: Market Research Tools, Technologies and Approaches to Improve Consumer
PSM-300 Interactions
$4,400
PSM-301 Best Practices in Expanding a Medical Device Product Portfolio Without Cannibalizing an Established Brand
$3,900
PSM-302 How Successful Companies Create and Develop a High-Value CI Function to Drive Better Business Decisions
$6,000
PSM-303 Pharma Social Media Listening: Benchmarking Innovative Practices in the Healthcare Industry
$4,150
$1,985
$7,600
$6,800
Increasing Market Access through Innovative Payer Market Research: Assessing New Tools & Technologies to Gain
Insight into Payer Decision Making
$6,500
PSM-305 Deploying the iPad or Android-Based Tablet to Managed Markets Teams: Benchmarking Training and Effectiveness
$4,500
PSM-306 Patient-Focused Marketing: Engagement Milestones Along the Patient Journey
$8,300
PSM-307 Patient-Focused Support: How Government Affairs & Public Policy Groups Support the Patient Journey
$2,500
PSM-304
Forging Deep Insights to Grow the Business: How Market Research Organizations Optimize the Mix of Tracking
Research and Insight-Oriented Research
$3,800
PSM-309 Pharma Digital Marketing Innovation: Service, Measurement & Investment Trends to Maximize Customer Impact
$6,950
PSM-310 Analytics Excellence: Current & Future Trends for Big Data Utilization in Pharma
$7,000
PSM-308
PSM-311
Big Data in Pharma: Current & Future Trends for Big Data Utilization Across Medical, Commercial and HEOR
Functions
PSM-312 Optimizing the Managed Markets Function: Roles, Structures, Resources and Activities
PSM-313
Patient Support Excellence: Structure, Activities and Resource Levels to Ensure Patient-Centric Products and
Services
$7,500
$5,100
$7,100
PSM-314 Reshaping Commercial Models to Serve ACOs, IDNs & Emerging Provider Networks
$7,300
PSM-315 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across Commercial Function
$5,000
PSM-316 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across Medical Affairs Functions
$5,000
PSM-317 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across the Health Outcomes Research Function
$5,000
PSM-318
Developing High-Impact Communication Forms to Brief Senior Leaders: Optimizing Competitive Assessment & Data
Disclosure Summaries
$3,900
PSM-319 Benchmarking Advisory Board Management At Large Pharmaceutical & Medical Device Organizations
$4,400
PSM-320 Benchmarking Advisory Board Management At Mid-Sized Pharmaceutical & Medical Device Organizations
$4,400
PSM-321 Benchmarking Advisory Board Management At Small Pharmaceutical & Medical Device Organizations
$4,400
Launching A Specialty-Care Blockbuster Franchise in Hepatitis C: How Sovaldi & Harvoni Rewrote New Product
Launch History
Prod # EXCELLENCE SERIES
CSS-63 Contact Center Excellence: Developing & Maintaining a World-Class Contact Center
HRS-57 Achieving HR Administration Excellence Shared Services, Outsourcing and Cost Reduction
HRS-59 Achieving Excellence in University Recruiting
OPS-85 Clinical Trial Excellence
OPS-95 R&D Quality Assurance
POPS-217 Supply Chain Excellence Series: Improving the Bottom Line
SMS-156 Pharma Thought Leadership: Be a Thought Leader, Manage Influential Organizations, Launch a Winner
PSM-322
103
$2,500
$17,928
Price$11,780
$6,182
$5,500
$23,100
$21,100
$14,740
$18,400

SMS-169
Prod #
OPS-1
OPS-2
SMS-2
SMS-4
SMS-6
SMS-8
SMS-9
Market Research Excellence: Research and the Unfair Competitive Advantage

EXCELLENCE SERVICES
Medical Affairs Excellence Services
Pharma Quality Excellence Services
Thought Leadership Excellence Services
Competitive Intelligence Excellence Services
Pharmaceutical Launch Excellence Services
Market Research Excellence Services
New Product Planning Excellence Services
104
$20,735
Price on Request
Price on Request
Price on Request
Price on Request
Price on Request
Price on Request
Price on Request

Benchmarking &amp; Research Reports Catalog by Best Practices, LLC (Aug-2015)

Caricato da

Informazioni sul documento

Copyright

Formati disponibili

Condividi questo documento

Condividi o incorpora il documento

Opzioni di condivisione

Hai trovato utile questo documento?

Questo contenuto è inappropriato?

Copyright:

Formati disponibili

Benchmarking &amp; Research Reports Catalog by Best Practices, LLC (Aug-2015)

Caricato da

Copyright:

Formati disponibili

Benchmarking Reports Catalog

Benchmarking Reports Catalog

SALES AND MARKETING ........................................................................................................ 60

Benchmarking Reports Catalog

BIO-PHARMA AND MEDICAL DEVICE REPORTS

Best Practices in Launch Optimization: How Promotional

Best Practices in Advancing Customer Marketing: Innovations

Benchmarking Reports Catalog

Shaping the Marketplace to Support Successful Diabetes

Medical Device Marketing Excellence: Optimizing Group

Success Factors and Failure Points in Oncology Product

Benchmarking Reports Catalog

Educating the Market to Support Successful Product Launches

New Product Launch Spend: What It Takes To Win In The U.S.

Success Factors and Failure Points in Metabolic Product

Benchmarking Reports Catalog

Launching Pharmaceutical Megabrands: Best Practices in

Success Factors and Failure Points in Cardiovascular Product

Success Factors and Failure Points in Biopharmaceutical

Benchmarking Reports Catalog

Educating the Marketplace to Support Successful Diabetes

Marketing Performance Benchmark: Optimizing Staff Levels to

Shaping the Marketplace to Support Successful Oncology

Benchmarking Reports Catalog

Educating the Market: Creating Value through Support of

Best Practices in Global Pharmaceutical Launches

Pharmaceutical Product Launch Evaluation Excellence:

Excellence in product launch evaluation across multiple product launches sets

Benchmarking Reports Catalog

Product Re-Launch Excellence: Transforming Lackluster

Innovations in Patient-Focused Initiatives: Case Studies in

Growing Lone Products into Broad-Based Brands: Best

Benchmarking Reports Catalog

Building Pharmaceutical Blockbusters in a Crowded Market

Ensuring a Successful Product Launch through Effective

Benchmarking Reports Catalog

Market Research, Competitive Intelligence & Information

Benchmarking Reports Catalog

Analytics Excellence: Current & Future Trends for Big Data

Forging Deep Insights to Grow the Business: How Market

Pharma Social Media Listening: Benchmarking Innovative

Benchmarking Reports Catalog

How Successful Companies Create and Develop a High-Value

Innovation in the Pharma Industry: Market Research Tools,

Market Research Efficiency Benchmark: Using External

Benchmarking Reports Catalog

Pharmaceutical Library Services: Staffing, Resources and

Best Practices in Competitive Intelligence: Policies & Guidelines

Market Research Vendor Management Excellence: Evaluating

Benchmarking Reports Catalog

Building and Sustaining Winning Competitive Intelligence

Market Research: Impending Challenges And Changes To A

The Future of Market Research: Challenges and Changes in a

Benchmarking Reports Catalog

Competitive Intelligence Policies, Ethics and Data Collection:

2015 Library Services Benchmarks: Corporate Library Services

Benchmarks for Corporate Library Services in the

Benchmarking Reports Catalog

Corporate Library Services: Benchmarks & Insights for

Delivering Maximum Brand Impact Via Pharmaceutical

Pharmaceutical Competitive Intelligence Excellence:

Benchmarking Reports Catalog

Managing the Competition: Turning Competitive Intelligence

Developing the High-Performance Market Research Function

Benchmarking & Research Reports Catalog by Best Practices, LLC (Aug-2015)

Benchmarking & Research Reports Catalog by Best Practices, LLC (Aug-2015)