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Foreword
Please note that the following document is still a beta version and may
need revision or proofreading in some places. We are sorry for any possible
inconvenience. If you have any questions concerning the material presented in
this document, or require further assistance, do NOT hesitate to contact us at
support@erpag.com.
ERPAG Support
TABLE OF CONTENTS
INTRODUCTION
6
7
8
9
11
11
13
13
15
16
16
REQUIRED STEPS
16
18
19
20
22
24
26
27
27
29
30
31
33
34
35
36
37
37
38
39
40
41
OAUTH2 AUTHENTICATION
43
44
47
48
50
52
53
54
61
62
64
RETURN TO SUPPLIER
66
67
69
70
72
73
79
81
82
PURCHASE PROCESSING
PURCHASE ORDER
PURCHASING TEMPLATES
QUOTATIONS TEMPLATES
INVOICING SALES INVOICE
DOCUMENT OUTCOME
INTERNAL INVOICE
DAILY CASH COLLECTION
RECURRING INVOICES
84
85
87
90
90
92
93
Introduction
INTRODUCTION
In this Chapter
What is ERPAG?
What is cloud computing and what is double accounting?
What is ERP?
What is scalability?
What are the prerequisites for working in ERPAG?
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http://en.wikipedia.org/wiki/Enterprise_resource_planning
D O U B L E
E N T R Y
A C C O U N T I N G
T H E
T O T A L
O F
C R E D I T
E N T R I E S
E Q U A L S
T O T A L
D E B I T
T H E
O F
E N T R I E S .
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SCALABILITY
This leads us to another major benefit of ERPAG, and that is its SCALABILITY. No
matter if you are a one- man business, or a company with several offices,
ERPAG completely scales with your business! It wraps around your business and
simplifies it! Just consider the following example: in the beginning you are a small
company engaged mostly in production, i.e. you use ERPAG to purchase materials
and follow the deliveries you send on daily basis. However, at one point you might
want to expand your business and open a retail store; normally, you would look
for another application that covers retail process, but ERPAG is a comprehensive
ERP app with integrated RETAIL options! This means that you just need to open
a new warehouse and start selling your products in a few seconds! How cool is
that?
In addition to this, ERPAG allows you to administer user rights and privileges. For
example, you can set the options so that the cashiers working in your retail store
may have access only to the data regarding that specific retail store! Also, there is
no limit in the number of warehouses, retail stores, etc.
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http://www.investopedia.com/terms/d/double-entry.asp
OUR PHILOSOPHY
From a small business perspective, starting up a company is like being on the top
of an iceberg and ERPAG is a small ice cap.
`
To explain our ice cap philosophy, lets say that you are new to ERPAG, have a small
company, and you need a few accounting options at the moment,
e.g. managing products in stock, following paid and unpaid invoices, and
liabilities. However, as your business is developing, you will need to use more
and more accounting options, such as variable products, lot and serial numbers
tracking, special accounting reports, etc. As a rule of thumb, the needs for
complex accounting process will emerge soon and you will need to use other
advanced options, such as customizable accounting/ tax schemes, fixed assets,
bank loans, etc. This is where ERPAG comes to rescue you, because the more
options you need, the more options will ERPAG have to offer you! In other words,
you are a small ice cap only at the beginning! All you need to do is to select a
desired business model and ERPAG will load all the necessary settings for you!
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In conclusion, ERPAG is hosted cloud software that follows the growth of your
business by implementing order into your organization, enabling you to have all
the necessary information on time. Furthermore, as a team of programmers who
produced ERPAG, we are committed to following and developing new
technologies. In that fashion, we constantly strive to be creative and to deliver
a modern and practical product to our customers. Last but not the least,
ERPAG has evolved from a simple concept into a giant ERP app and will
continue to evolve in response to our users needs.
Therefore, let us start from the very beginning: how to set up an ERPAG
account?
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Chapter 1
his section describes all the necessary steps you need to take in order to start
working in ERPAG.
As mentioned in the previous chapter, ERPAG is a cloud service. This means that
you do not need a DVD disc/USB flash drive to install ERPAG. However, there are
some basic steps that you need to take in order to start using ERPAG.
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DIRECT SIGN UP
Another way to install ERPAG is to go directly to the official ERPAG website www.erpag.com and
to sign up/register from there.
There are several ways to sign up for a new ERPAG account:
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Now enter the basic legal data of your company, e.g. company name, state,
street, tax ID number, etc.
E N T E R
G E N U I N E
B E C A U S E
N O T
D A T A
Y O U
W I L L
B E
A B L E
T O
T H E S E
D A T A
L A T E R !
T H E
I S
R E A S O N
F O R
B E C A U S E
W E
T H E S E
D E S K
D A T A
A N D
S U P P O R T
T H E
L E G A L
T H I S
U S E
F O R
H E L P
C U S T O M E R
P U R P O S E S .
O N L Y
C H A N G E
E D I T
W A Y
T H E
B A S I C
D A T A
O F
C O M P A N Y
I S
C O N T A C T
C U S T O M E R
T O
Y O U R
T O
O U R
S U P P O R T
A T
S U P PO R T @ E R P A G. C OM
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OAUTH2 AUTHENTICATION
You can also sign up for a new ERPAG account by using the oAuth2
authentication method.
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Chapter 2
SETTING UP YOUR
COMPANY
In this Chapter
Setting up user accounts, document templates, and
warehouses
Setting up customers and financials
his section explains how to set the basic parameters of your company,
e.g. Beginning Inventory, Financial Position, Header and
Footer, Warehouses, Customers, Suppliers, Partner groups, etc. No
matter which registration method you used to sign up, the process of
setting up your company is always the same.
Please note that you MUST set the basic parameters of your company in the very
beginning. Optionally, you can integrate your ERPAG account with other online
services, Google or PayPal (see Integration steps).
REQUIRED STEPS
To work properly in ERPAG you MUST take the steps described below. Please
note that if you skip some of these steps you will not be able to print invoices or
your users will not be able to log in. Not to mention that you will not be able to
calculate taxes!
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SETTING UP THE BASIC DATA OF YOUR COMPANY COMPANY NAME, COUNTRY, CITY, TAX ID, ETC.
To see the basic legal data of your company (i.e. the data you entered during
the regsitration process) go to Settings > Click Admin.
Although these data are not visible on your printable documents and forms, you
cannot change them on your own- for that you need to contact our Customer
Support at support@erpag.com. This is because we use these data for Help
Desk and Customer Support purposes.
IMPORTANT: To edit your companys basic data please contact our Customer Support at
support@erpag.com
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OAuth 2.0
Authentication
Method: Google
or Windows Live
ID
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d) You can also disable a user account at any time click Role> Disabled.
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Administrator
User
accounts
Operator
FIGURE 3.6.1. Types of user accounts
All account types have certain predefined features. There are two account types in
ERPAG, e.g. the Administrator account and the Operator account.
Administrator
Account
The Administrator account (often called Admin) has the highest privileges.
Admin can set other users passwords, remove or add other accounts .
Operator Account
The Operator account cannot access the Admin Panel and therefore cannot
manage other user accounts.
User Privileges
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By ticking the checkboxes in the header groups you can easily set user
privileges, that is, you can manage or restrict access to some users. For
example, if a user does not need to use the Templates option, tick the
Template box to disable it.
Document status
There are three types of document statuses: allowed, read only and
forbidden. See below.
Create and edit documentsAllowed
Read only
Create and edit documents
Forbidden
FIGURE 3.8 Types of privileges
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2. To upload a picture, click Header Add NEW + and upload a picture from your
local hard disk or Google Drive. Use the same steps to upload a footer. See the
pictures below.
IMPORTANT: the ideal
picture format is .png or
.jpg. Recommended
header dimensions are
930px X 125px;
recommended footer
dimensions are 930px X
60px.
Note that header and footer pictures will be visible on all printable
documents, e.g. invoices, quotations, sales orders, etc.
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USUALLY,
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SETTING UP WAREHOUSES
In ERPAG, a warehouse is any virtual or non-virtual object that a company uses
to store its goods, e.g. a branch office, retail store, or a consignment warehouse.
By default, ERPAG opens the main warehouse.
In ERPAG, a warehouse
is any building that a
company uses to store
its goods. Therefore, a
warehouse can be your
branch office, retail
store, consignment
warehouse, etc.
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Note, however, that the Beginning Inventory document does not form
journal vouchers. To set the financial status of your company, you need to
generate the Opening Balance document. See page 32.
To sum up, the Beginning Inventory document is used to form product or fixed
asset cards, inventory lists, etc.
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2. Go to Settings> Partner list> Bank> Enter all the necessary data, e.g.
bank address, tax ID, location, phone number, etc. > Click OK to confirm.
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You can manually create a bank account and use it any payment document. For
example, when you need to register a new received payment in Financials,
before opening a new payment form (Received money or Payout), click on
the Current account dropdown menu and select a bank account from there.
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2. Enter the necessary data from the Trial Balance into the Opening Balance
document. Note that the debit side must equal the credit side, i.e. the
balance must be zero.
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1. Go to Settings> Items> Price list> Enter a desired price in the DEFAULTPRICE/ WAREHOUSE- PRICE field> Click OK to confirm.
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CUSTOM STEPS
You are not required to take these steps; however, we would recommend
you to do so simply because these steps will enable you to have a detailed
insight into your companys business. For example, by enabling reports and
charts in the Business Intelligence menu, you can see the exact number of Tshirts/shoes/ jackets that were sold in the first or second quarter; you can see
the list of top 10 sold items in your company; by defining partner or
product groups, the price engine will work smoother, etc. Also, ERPAG can
automatically print notes for overdue invoices, and many, many more.
Custom steps:
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Set up discounts/rebates.
Regarding the product categories (or product groups), they contain similar or
same characteristics and distribution channels, pricing methods and other
elements. For example, if you are selling computer equipment you can create the
following product categories: category 1- monitors, category 2- hard disks,
category 3 components, etc. Furthermore, you can create brand categories for
computer monitors, e.g. Samsung, Acer, Apple, etc
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Select the group of documents for which you want to enable notes, e.g.
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Invoice templates enable fine tuning of documents which means that you can
create specific documents for specific use. You can always add new or edit existing
templates.
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By using payment terms with the Business Intelligence module your document
lists can function as control panels. For example, your document lists (invoices or
sales orders lists) will show you the paid or unpaid invoices, the percentage of paid
invoices, or even if the goods from the invoice were delivered or not. To read more
about these options, see Chapter 3 Sales.
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4. Click OK.
You can combine work operations with machines, as well as to assign work
operations to your workers.
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Click Events.
Enter a new task, its date, and assign a work operation to a worker - and
ERPAG will send a notification message to your workers Google Calendar.
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As you can see, rebates we have generated rebates for five product categories:
default category, shoes, technical equipment, food and computers; as well as for
two partner categories : wholesalers and retailers.
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You can create specific price lists for different suppliers and then to select the most
suitable prices from the Purchase processing menu. To read more
about Purchase processing, see Chapter
urchasing.
2P
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Chapter 3
PURCHASING
In this Chapter
What is purchasing and how does it work?
What is a Purchase Order document? What is a Request for
Quotation document or RFQ?
What is purchase processing? How to use purchase templates?
How to generate a Supplier Invoice document or to register
cash payments?
We know you are eager to get started and purchase some products for your
company as soon as possible. This chapter will guide you through the basic steps
of purchasing in ERPAG.
In a nutshell, purchasing is the process of buying goods or services; the entire
purchasing process looks like this: a buyer who wants to purchase goods raises
a Request for quotation (RFQ) document, inviting suppliers into a bidding process
on specific goods; in response to the request, suppliers send their quotations ;
the buyer then chooses the best offer and sends the Purchase order (PO)
document, specifying types, quantities and agreed prices. Finally, the supplier
delivers the goods to the buyer and sends an invoice; the buyer records the
delivery and makes the payment to the supplier.
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Request for
Quotation (RFQ)
Quotations
Purchase order
(PO)
Supplier
invoice
Purchase
processing
Payment to the
supplier
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PURCHASE PROCESSING
You can use the Purchase Processing option to analyze requests for
quotations and supplier quotes, so that you could select the most suitable offer
from your suppliers.
There are two options available within the Purchase Processing document:
a) you can click NEW to manually add quotes, suppliers, and items; or
b) you can click GENERATE to use data from the existing requests for
quotations.
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7. Enter the product prices below supplier names. As you can see, these are the
names of the suppliers you have defined in step 3.
To use the data from the existing Request for Quotation (RFQ)
document:
1. Go to Purchasing> Purchase Processing> Generate: Request for
Quotation.
2. In the Requests for Quotations field tick the check box of the RFQ you
want to process.
3. Select suppliers in the Quotations field.
4. ERPAG imports items from the selected RFQ document.
5. Enter the prices.
6. Click OK to save the changes or generate a Purchase Order by clicking
the Purchase Order button in the top right.
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PURCHASE ORDER
A Purchase Order is a document issued by a buyer to a seller, containing
product types, quantities and prices.
ERPAG supports both the VAT and Sales Tax systems. This means that the INPUT TAX
field will be displayed as either the Input VAT or Input Sales Tax field. This depends on
the Tax System type you have selected during the registration process. To add taxes to
the Supplier Invoice document follow the steps below.
4
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9. Click Attachments/ Import data to attach files from your local computer or
Google Drive; you can also import Excel data to the Purchase Order.
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PURCHASING TEMPLATES
Templates are previously prepared documents which format does not
have to be recreated each time it is used. You can create templates for
Supplier Invoices or Purchase Orders.
To create either a Supplier Invoice template or Purchase Order
template:
1. Go to Purchasing> Templates.
2. Enter the name of the template in the Description field.
3. Enter the name of the supplier from whom you purchase products on a
regular basis, e.g. daily, weekly, monthly, etc.
4. Now enter the products - their quantities, purchase prices and discounts.
5. Click the Generate button in the top right corner of the screen.
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Supplier
Invoice
Cash Purchase
Recurring
Supplier
invoice
Return to
Supplier
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SUPPLIER INVOICE
You can use the Supplier Invoice document to register the items you
purchase from your suppliers, or other persons from whom you purchase
products or services.
The Buyer
receives that
invoice and
registers it as a
The Supplier
generates an
invoice for the
products or
services s/he sells.
Supplier
Invoice
document.
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ERPAG supports both the VAT and Sales Tax systems. This means that the
INPUT TAX field will be displayed as either the Input VAT or Input Sales
Tax field. This depends on the Tax System type you have selected during
the registration process.
To add taxes to the Supplier Invoice document:
1. There are two tax types available in the Input VAT Type field:
Domestic or International trade. Select the one you want to include in the
Supplier invoice document.
To deduct the input tax from the total tax amount:
- Click Yes in the Deductible Tax field.
To post the input tax to either the Tax expenses account or
Additional expenses account:
Click No Tax expenses5, or No Additional expenses.
3. Enter the tax rate in the Standard or Lower Rate field.
To add items (products, materials or services) to the Supplier Invoice
document:
1. Enter the items in the Items- Description field.
2. Enter item quantities and purchase prices.
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Other options:
1. You can enter additional expenses (transportation costs, loading/
unloading costs, etc.) in the Additional expenses field.
2. You can attach files or import .xls data in the Attachments/ Import data
field.
3. Click the Note tab to add notes to the Supplier Invoice document.
4. Quick Add- allows you to quickly add new items, e.g. partners, products or
services.
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1. Journal Voucher
There are three different reports available within the Journal Voucher:
Inventory, Accounts Payable and Tax expenses. All three reports show the
effect that the current Supplier Invoice document has on both the debit
and credit side of your financial position.
You can enter into each of these reports by clicking the black arrow
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For example, when you click Inventory, ERPAG opens a new window that shows
all the supplier invoices you have generated so far, as well as other documents
that were generated to debit your financial position.
To enter into any document on the list, click the black arrow
again.
You can enter into each product on the list to see its stock card, i.e. details
such as warehouse data, description, quantity, stock price, etc.
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3) Changes by accounts
This section shows both the debit and credit sides of the following accounts:
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CASH PURCHASE
You can use the Cash Purchase document to register all the purchases you pay in
cash, as well as other purchases that do not have documented suppliers.
ERPAG supports both the VAT and Sales Tax systems. This means that the INPUT TAX field will be
displayed as either the Input VAT or Input Sales Tax field. This depends on the Tax System type you
have selected during the registration process..
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3. Select the repeating frequency for the Recurring Supplier Invoice in the
Period field. The following period types are available: Weekly, Biweekly,
Monthly, Quarterly, Semi- annual, Annual, Workday, Every day.
4. Click Generate NEXT to open a drop- down menu with a calendar.
5. In the calendar, select the date from which you want to generate Recurring
Supplier Invoice. Note, however, that you cannot select the day that exceeds the
current date. Therefore, if you want to create an invoice that will be repeated
each month, you need to navigate to the previous month and select a date from
there.
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RETURN TO SUPPLIER
You can use the Return to Supplier document to register the products you want
return to your suppliers, or other persons from whom you purchase products or
services.
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Chapter 4
SALES
In this Chapter
What is the SALES menu in ERPAG?
What is a Sales Invoice document?
In ERPAG, the Sales menu allows you to issue various documents related to major
sale processes. For example, you can issue a Sales Invoice to a customer in
order to officially confirm a business transaction; you can generate an Internal
Invoice document to register the products you transfer within the premises of
your company; you can generate a Daily Cash Collection document to keep
records of all the items you sell through the POS system, etc.
The Sales menu in ERPAG is composed of five sections, where each section contains its
specific documents. Those five sections are:
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Quotations
Invoicing
Sales Orders
Invoices, Internal
Invoices, Daily Cash
Collection, Recurring
Invoices.
and
Templates
Customer consignment
Reports
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This document
does
not
accounting/bookkeeping position.
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have
any
effect
on
your
overall
QUOTATIONS - TEMPLATES
Templates are previously prepared documents which format does not have
to be recreated each time it is used. You can create templates for Sales
Orders or Invoices.
4. Now enter the products you sell regularly; enter their quantities, purchase
prices and discounts.
5. Click the green Generate button in the top right, to create a new invoice or
sales order.
This button opens the two template options Sales Order or Invoice- shown
in figure 5.2.
This document
does
not
accounting/bookkeeping position.
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have
any
effect
on
your
overall
INVOICING
There are two main types of invoices in ERPAG: Supplier Invoices (used in the
purchasing process) and Sales Invoices (used in the sales process). Also,
ERPAG supports other types of invoices, such as invoices for consignment
products/services/fixed assets; internal invoices; recurring supplier/ sales
invoices, etc.
Sales
Invoice
Supplier
Invoice
Invoices
FIGURE 5.2.1. Invoice
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SALES INVOICE
Generally speaking, an invoice is a document issued by a seller to a buyer,
specifying both trading parties, items sold, date of shipment, type of transport,
prices, currencies, taxes, discounts, delivery and payment terms.
10. Click OK to save the document or click the MORE button in the top
right to open a small rectangular window with two additional options: Pin to
Homescreen and Document outcome. The Document outcome option lets
you view the effects this Sales Invoice has on your overall
accounting/bookkeeping position. Read more on the following page.
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DOCUMENT OUTCOME
The DOCUMENT OUTCOME option is composed of three sections, each of
which contains important accounting/bookkeeping data related to the
current Sales Invoice. Those three sections are: Journal Voucher, Changes in
inventories/ stocks, and Changes by accounts, as seen in figure 5.3 below.
JOURNAL VOUCHER
Generally speaking, a journal voucher is a document used for recording
financial transactions. It contains important accounting data related to the
current transaction, such as a brief description of the transaction, its date,
amount, and reference to documentary evidence supporting the entry, e.g. receipt
documents, invoices, etc.
In ERPAG, the JOURNAL VOUCHER section shows what effects your current
transaction (in this case your Sales Invoice) has on important accounts
such as Accounts receivable, Sales revenue of goods, Cost of goods sold,
etc. Furthermore, you can inspect the debit and credit sides of these
accounts, view due dates, etc. In the example below, we will show you
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how to inspect the effects of the Sales Invoice document on your Accounts
receivable.
ACCOUNTS RECEIVABLE
To inspect see the effects of the current Sales Invoice on your Accounts
Receivable:
1. Click More> Document outcome.
2. Click 202 Accounts receivable.
Journal Voucher
Accounts
Journal Voucher
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A subsidiary ledger is a group of accounts whose balances equal the balance in the General Ledger.
4. The DESCRIPTION field shows the current Sales Invoice and the name of a
customer to whom the invoice is being issued. In the example above, there is one
sales invoice issued to a customer whose name is New Partner.
5. The NO. field shows the number of a Journal Voucher report. Click the
to enter.
small black arrow
6. The DEBIT filed on the right shows the amount of money this customer
owes you - DEBIT: 171. 00 $.
To enter into any
Journal Voucher
report or current
Sales Invoice, or
any other
document in
ERPAG, click the
black arrow (
).
FIGURE 5.2.5.2 Debit
7. Enter into the Journal Voucher report by clicking the black arrow (
).
This opens a new report form Journal Voucher - as seen in figure 5.2.5.3 below.
Journal Voucher
Accounts
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10. Finally, you get to see your current Sales Invoice and its financial data.
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card.
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CHANGES BY ACCOUNTS
This section lets you inspect changes sorted by specific ledger accounts, e.g.
Inventory, Accounts receivable, Cost of goods sold, etc. In the example
below, we will show you how to inspect your inventory status.
To see your inventory status:
1. Click the black arrow ( ) below the ACCOUNT DESCRIPTION field to enter
into the products stock card.
Ledger accounts
This opens Report Subsidiary Ledger that lets you see all changes that have been
made to your inventory so far.
Supplier invoices
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INTERNAL INVOICE
You can use internal invoices to register the products you transfer within the
premises of your company. For example, you can generate an internal
invoice when you move products from one warehouse to another, or from one
retail store to another.
12. To see the overall quantity of your products sorted by different warehouses,
go to Inventory> Reports> Inventory/ Stock List> Click on the small black
arrow next to a product to see its stock card.
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RECURRING INVOICES
You can use recurring invoices to manage documents that need to be paid on a
regular basis, e.g. office maintenance, monthly rents, lease payments, etc.
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Chapter Five
POINT OF SALE
In this Chapter
Retail Invoices
List
Loyalty program
Vouchers
Retail receipts
&
Reports
Customer return
Point Of
Sale (POS)
POSPoint of Sale
1. PRICE LIST
4. INPUT MODES
5. RECEIPT CONTENT
7. NUMERIC KEYBOARD
1. PRICE LIST shows products from your Inventory. To sell a product simply click on
it; click several times to increase the quantity; the product appears in the Content
field (number 6).
2. You can use the WAREHOUSE SELECTION field to select the warehouse from
which you want to sell products. Each product belongs to a specific warehouse.
3. You can use the LOYALTY SEARCH BOX to select specific partners for whom you
have previously created special prices and discounts.
4. INPUT MODES
There are three main input modes in the POS system: Touchscreen, EAN/UPC and
Manual Search.
The Touchscreen method allows you to select products by touching the screen or
clicking on products with your computer mouse. You can increase the quantity of an
item by clicking on it several times. The above picture shows products in the
TOUCHSCREEN mode.
The EAN/UPC mode allows you to search for and select items by either scanning
their barcodes (provided that you have a proper barcode reader) or typing their
barcode numbers in the EAN/UPC search box, as seen below. Note, however, that it
is not mandatory to have a barcode scanner you can enter barcode numbers
manually.
Scanned product
EAN/UPC mode
EAN/UPC MODE
The SEARCH mode allows you to search for products by entering their names,
SKU or EAN/UPC numbers. To search for products in the system, it is enough to
enter the beginning letters of a product, or beginning numbers of a products ID.
Search box
SEARCH MODE
In order to sell items you firstly need to create them. To learn how to
create products, services, fixed assets, variable products or
assemblies, see Chapter Two: Custom steps - Setting up products and
product categories.
Also, before you start selling items from the POS system you firstly need
to define their quantities; you can do that by going to Settings>
Beginning Inventory, or you can simply add a new product by going to
Settings> Items> Products and Services and define its quantity from
there.
6. Click TOTAL to print the receipt and then select the payment
method.
This opens a new page, as seen below.
Payment methods
7. Click PRINT to print the receipt. Please note that you need to
enable pop-up windows in your internet browser.
This opens a Print Preview window.
Click to print
Retail receipt
Warehouses/retail stores
in which products were sold
Warehouse/retail store
Document outcome
CUSTOMER RETURN
You can use the Customer Return document to register the products
that were returned from customers.
To issue a new Customer Return document:
1. Go to POS> Receipt issuance> Customer return.
2. Select a product from the list and click TOTAL to select a payment
method, e.g. cash, credit card, check
3. Click PRINT to print the Customer Return receipt.
Product Preview
Click to correct
the price/quantity
CUSTOMER RETURN
Editable fields
VARIABLE PRODUCTS
Variable products are products that can have different variations,
that is, properties - size, color, price; for example, a yellow S size Tshirt, XL blue T- shirt, etc.
TO CREATE A VARIABLE PRODUCT:
1. Go to Settings> Items> Product properties> Add properties size, color, etc.
Product properties
Parent product
Serial number/barcode
10. Now upload a picture for the parent product. You can upload
pictures for the variations as well. If you do not have pictures for the
variations, do not worry because in such cases the variations take the
pictures of their parent products.
11. Save the document.
12. ERPAG returns you to the list of products and services, and you
can see that ERPAG has created a new variable product called ERPAG
T- shirt, and has listed its variations, i.e. Product 1,2 and 3 on the
top.
Product variations
13. To define specific prices for the product variations, i.e. for Product 1, 2, and 3,
you need to enter into each product on the list and define the
default price in the Default- Price field. That is what we did here.
14. Now go to POS> New receipt.
15. The POS system displays the parent product (ERPAG T- shirt) highlighted in
yellow, but without a price, just its name and icon; in order to
see its product variations you need to enter into it. See below.
Click to enter
Note, however, that variations are not displayed with their default
prices, but with the prices to which tax rates were added. To
manually set the tax rates go to Settings> Taxes.
Chapter Six
CUSTOMER RELATIONSHIP
MANAGEMENT (CRM)
In this Chapter
What is CRM?
What is Help Desk?
Converting e-mails to trouble tickets
Ticket groups
You can use the CRM system to filter, sort and store all customer data from
other sections in your ERPAG account (e.g. Sales, POS, Production, to name
a few) at one place, as well as to access those data from anywhere as long
as you have internet connection. In a nutshell, the CRM system helps you
increase the productivity and overall profitability of your company, and retain
old/ attract new customers by providing them with a fast and efficient
customer service system.
There are four main sections available on the CRM menu: Presales, Help
Desk, Projects and Reports.
PRESALES
HELP
DESK
CRM
REPORTS
PROJECTS
HELP DESK
The HELP DESK section provides your customers with all the
information and support related to your companys products and
services. The main function of the HELP DESK section is to
solve customer problems, and to provide guidance about your
products and services.
You can use the HELP DESK section to receive e-mails from your
Google/Yahoo/Live ID (or any other) account; make trouble tickets
out of "problematic" emails; write and store solutions to customer
problems; assign different statuses to trouble tickets.
HELP
DESK
TROUBLE
TICKETS
KNOWLE
DGE BASE
INBOX
HELP DESK
options
TROUBLE
TICKETS
CRM MENU
Main menu
4. Go to Inbox.
5. Click REFRESH and e-mails will be imported to your ERPAG
account.
Email body
TROUBLE TICKET
A trouble ticket is is a document that contains information about
the problem the user is having. All tickets on the CRM menu have
unique reference numbers that allow support staff to quickly locate
user issues, statuses, etc.
Ticket tabs
Main menu
Ticket statuses
Status
The following ticket statuses are available:
New, Accepted ,Open, Duplicated, Invalid,
Unsolved, Needs more information, In
progress, Solved.
Priority
You can assign different priority statuses
to trouble tickets: Normal, Medium, High,
Urgent, Emergency and Critical.
Ticket group
You can assign tickets to the following
ticket groups: Bug, Issue, Suggestion,
Feedback, Setup.
Type
The following ticket types are available:
Phone, E-mail, Chat, Personal, Forum/
Blog, Twitter.
Customer Email
Message
body
Attach a file
Reply to a customer
Font settings
KNOWLEDGE BASE
Knowledge Base is a base that contains all the facts and rules that
are necessary to solve customer problems.
Add a new entry
Main menu
Solutions to
customer problems
Enter
Keywords
Type the
solution here
Define the
ticket type
You can add a prepared answer from the Knowledge Base. Just
click the ADD button and select the answer from the database.
TICKET GROUPS
Default ticket groups
Main menu
You can organize trouble tickets by their types. You can do this by defining ticket
groups on the Ticket Groups menu.