Assignment 1 | Thomas Lapid | S3380138

Synopsis
Acronyms
AMO
CAMO
MOS
EO
ACD

Aircraft Maintenance Organisation

Continuing aircraft maintenance organisation
Manual of Standard
Engineering Orders
Approved Control Document

This document provides an evaluation of the maintenance program of Twin Rotor Aviation. Through
thorough research and auditing of the organisation it was found that company has complied with
regulatory authorities and has shown that they conduct their practices under their approved
exposition and MOS, therefore the organisation is an approved AMO. The organisation management
structure consists of an accountable manager, three responsible managers, quality manager and a
safety manager who are deemed competent in their position through experiences and their
qualifications. They have ensured that staff members follow the standards that are stated in their
exposition, and MOS to conduct their services in a safe and efficient manner. The maintenance
structures of the organisation consist of technical services, aircraft maintenance, workshop
maintenance and material. In the technical services, the engineering is outsourced to an approved
Part 21 organisation, which provides approvals for modifications and repairs. In regards to training,
their exposition outlines specific permitted training requirements for their specific aircraft and
handling of tools. The aircraft maintenance consists of approved CASA part 66 engineers who are
divided into base and line maintenance ensuring the aircrafts are airworthy. The workshop
maintenance allows repairs to be on specific components which include avionics, structures, engine
and mechanical. In regards to the compliance of regulatory authorities, refer to section 3 which
outlines how the organisation complies with the regulatory authorities. Finally, Twin Rotor Aviation
has provided certain documents, such as their exposition, certificate of release and a reliability
program that allow the organisation to comply with the regulations.

Assignment 1 | Thomas Lapid | S3380138

Contents
1.

Introduction .................................................................................................................................... 3

2.

Organisation Structure .................................................................................................................... 3

2.1.

AMO Management Structure ................................................................................................. 3

2.1.1.

Accountable Manager ..................................................................................................... 3

2.1.2.

Responsible Managers .................................................................................................... 4

2.1.3.

Quality Manager ............................................................................................................. 4

2.1.4.

Safety Manager ............................................................................................................... 5

2.2.

AMO Maintenance Structure .................................................................................................. 5

2.2.1.

Technical Service ............................................................................................................. 5

2.2.2.

Aircraft Maintenance & Workshop Maintenance........................................................... 6

3.

Compliance with regulatory authorities ......................................................................................... 6

4.

Documentation ............................................................................................................................... 9
4.1.

Manufacturers Documentation .............................................................................................. 9

4.2.

Twin Rotor Documentation .................................................................................................... 9

4.2.1.

Exposition ........................................................................................................................ 9

4.2.2.

Reliability Program Manual........................................................................................... 10

4.2.3.

Certificates of Release to Service .................................................................................. 10

5.

Conclusion ..................................................................................................................................... 10

6.

References .................................................................................................................................... 11

Assignment 1 | Thomas Lapid | S3380138

1. Introduction
Twin Rotor Aviation is an approved airline which consists of 15 management and support staff, 16
pilots and ten maintenance engineers and is located in Northern Victoria, Australia. The company
owns four Fairchild metro 23 turboprop aircrafts in which are approved to transport passengers and
cargo around Australia. It is also an approved maintenance facility for maintaining their four
aircrafts.
As the airline is under financed from a large institution, this document explores the organisation
structure and how they comply with the regulatory authorities.

2. Organisation Structure
2.1.

AMO Management Structure

The AMO management structure of Twin Rotor Aviation is in figure 1. The importance of the AMO
management team is to ensure safety in the organisation and to ensure that the staff of the
company complies with their MOS, regulations and their exposition.

Figure 1: Management reporting structure (CASA, 2014b)

Figure 2: Management structure (CASA, 2014b)

2.1.1. Accountable Manager

The accountable manager who is the CEO of Twin Rotor Aviation is responsible for financing the
organisation, providing resources that allows maintenance services, and ensures that the company
conducts their services in a safe matter and under their approved exposition. The accountable

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manager is deemed competent for the position as he has the requirements that are stated in the
Acceptable means of Compliance document (CASA, 2014b):

Adequate knowledge of operating the finance of the company

Appropriate knowledge and understanding of the safety standards

Appropriate knowledge and understanding of their MOS and the AMOs exposition

Holds a qualification in Advanced Diploma of Aviation Maintenance Management

2.1.2. Responsible Managers

Twin Rotor Aviation has employed three responsible managers who directly reports to the
accountable manager and are responsible for each of the areas they are in (base maintenance, line
maintenance, workshop maintenance). The responsible managers ensure that the workers under
their responsibility complies with the AMO's MOS and its exposition. All three responsible managers
have submitted appropriate forms to CASA before appointed to the position and have the relevant
requirements listed below (CASA, 2014b):

Advanced Diploma of Aviation or

A maintenance engineer qualification, with at least five years of experience in their field

2.1.3. Quality Manager

The quality manager of Twin Rotor Aviation directly reports to the accountable manager in regards
to quality and compliance matters (MOS) by auditing the organisation. The quality manager of the
company was found to be competent as he has the following knowledge and experience (CASA,
2014b):

Knowledge of AMOs exposition

Knowledge of CASR part 145 and the part 145 MOS

Formal qualification in quality management

More than two years of experience in the field

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2.1.4. Safety Manager

The Safety Manager of Twin Rotor Aviation has the responsibility for developing and implementing
safety and health activities of the organisation. The safety manager was deemed competent for the
position as he has the following requirements (CASA, 2014b):

Knowledge of safety management principles and practices

Understanding of Human Factors

Certificate IV in Workplace Training and Assessment

2.2.

AMO Maintenance Structure

Figure 3: Maintenance Structure (Kinnison and Siddiqui, 2012)

2.2.1. Technical Service

The technical services that such as the publications and computer services are managed by the
supporting staff that do not need approved documents by CASA.
2.2.1.1. Engineering
The engineering is outsourced by a consultancy company Aero-Engineering r Us as Twin Rotor
Aviation is a relatively small company and does not have the resources to provide its engineering.
Aero-Engineering r Us are an approved part 21 organisation which provides the following services to
Twin Rotor Aviation (Kinnison and Siddiqui, 2012):

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EO

Approval of modifications and repairs (part 21)

2.2.1.2. Training
The facility of Twin Rotor Aviation is not an approved CASA certified 147 accredited maintenance
training facility, however, the AMO is allowed to provide training to the Aircraft Maintenance
Engineers that are specific to the configuration and operation of their aircraft which is in their
exposition.

2.2.2. Aircraft Maintenance & Workshop Maintenance

Twin Rotor Aviation is a CASA approved part 145 maintenance facility which allow them to perform
Category A (aircraft), Category B (engines) and Category C (components) maintenance. However, the
company is not certified to perform non-destructive testing and welding (category D), thus
outsourcing to other approved facilities. All maintenance engineers in the company are all certified
CASA part 66 persons with the following licence categories (CASA, 2014a):

A: Line maintenance certifying mechanic

Category B1 & B2: Maintenance certifying engineer (mechanical & avionics)

Category C: Base maintenance certifying engineer

3. Compliance with regulatory authorities

This section outlines important regulations from CASA that Twin Rotor Aviation must meet in order
to function as an approved maintenance facility.

3.1.

42.080 Maintenance of aircraft and aeronautical products (CASR, 1998)

This regulation states that maintenance must be conducted in an approved facility and by authorized
person.
The organisation has complied with this regulation since it is an approved CASA 145 facility and has
approved CASA 66 persons to conduct maintenance of the aircraft and aeronautical products.

3.2.

42.310 General Requirements for carrying out maintenance (CASR, 1998)

This regulation specifies the general requirements for a certified person and the equipment required
in order to carry out maintenance.

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Twin Rotor Aviation has complied with this regulation as they are an approved CASA 145 facility and
have the right certified (Part 66) persons to perform their maintenance in accordance with their
approved licence category. The company has the acquired maintenance data, such as manuals and
EO which are documents from the aircraft manufacturer (section 4) and engineers.

3.3. 42.325 Maintenance involving modification and certain repairs (CASR,

1998)
This regulation states that modification or repairs of an aeronautical product or aircraft must be by
an approved part 21 Person or organisation.
Twin Rotor Aviation complies with this regulation as they have an outsourced approved part 21
organisation. The approved part 21 organisation can approve modification and repairs through EOs;
which is used when the procedure is not outlined in manufacturers manual.

3.4.

42.395 Recording maintenance information for aircraft (CASR, 1998)

Twin Rotor Aviation complies with this regulation as it is a requirement that any maintenance that
has been completed must be recorded in the aircraft's log book. The log contains the registration of
the aircraft and the date of the maintenance. It also contains the description of the maintenance
that has been completed.

3.5.

42.H Certificate of release of aircraft and products (CASR, 1998)

In this section it states the requirements to release the aircraft or aeronautical product to service.
The requirements include authorise person, organisation etc.
Twin Rotor Aviation complies with the regulation that is stated in 42.H as they are an approved
maintenance organisation and has CASA authorised persons to approve the certificate of release.

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3.6.

145.015 Part 145 Manual of standards (CASR, 1998)

This regulations states that CASA may issue a MOS to the organisation in order to be an approved
part 145 organisation. In the MOS it contains all the requirements such as facilities, personnel,
training, tooling, certifying employees, etc.
Twin Rotor Aviation have complied with this regulation as they have an exposition which states all
the requirements that is stated in CASAs MOS. For further detail of the exposition refer to section
3.10.1 of this document.

3.7.

Subpart 145.B Approval of Part 145 organisation (CASR, 1998)

This part of the regulation contains the requirements in order for CASA to approve Twin Rotor
Aviation as a maintenance organisation and providing an approval certificate. It also states that the
organisation must comply with their exposition, approval rating and part 42 regulations.
Twin Rotor Aviation has an approval certificate from CASA stating that they are an approved part
145 organisation and are only allowed to conduct maintenance under their approved rating (see
section 2.2.2).

3.8.

145.070 Provision of maintenance services (CASR, 1998)

This section of the regulation states that organisation must provide maintenance in accordance with
their exposition and approval rating. If they do not conduct their services under the conditions, it is a
breach of regulations.
Through thorough auditing, the organisation has complied with the regulation as they have shown
competence in conducting their services in accordance to their exposition and has also fulfilled the
requirements that is stated in the Acceptable Means of Compliance document.

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3.9.

145.075 Provision of permitted training (CASR, 1998)

This section states that the organisation must provide training that is approved and is conducted in
accordance with their exposition.
As stated in section 2.2.1.2 Twin Rotor Aviation is not an approved 147 continuing airworthiness
training facility, however, they are able to conduct permitted training for their services in
accordance to their exposition.

4. Documentation
4.1.

Manufacturers Documentation

Twin Rotor Aviation has four Fairchild Metro 23 aircrafts, the manufacturer of these aircrafts have
provided the following important documents listed below to allow Twin Rotor Aviation to perform
maintenance on their aircraft, note that these are some of the manuals:
Table 1: Maintenance manuals provided by aircraft manufacturers (Kinnison and Siddiqui, 2012)

Title
Airplane maintenance manual
Component location manual
Component maintenance manual
Fault isolation manual
Illustrated parts catalogue
Structural repair manual
Wiring diagram manual
Task cards

4.2.

Abbreviation
AMM
CLM
CMM
FIM
IPC
SRM
SDM
TC

Twin Rotor Documentation

The documents below are the document and manuals that the company has developed to ensure
they have complied with aircraft maintenance regulations.

4.2.1. Exposition
The exposition is the primary document for Twin Rotor Aviation. The exposition is a document that
contains a comprehensive description and explanation of the operation of Twin Rotor Aviation
maintenance program. The document defines exactly how Twin Rotor Aviation functions and the

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activities that will be carried out. Within this manual it contains the following requirements (CASA,
2014b):

Organisation Structure

Management Requirements

Facilities

Tooling, supply, storage

Training, assessment, qualification and authorisation of employees

Production planning

Quality and safety policies and procedures

Compliance with Regulations and MOS

4.2.2. Reliability Program Manual

The Reliability program manual of Twin Rotor Aviation is a document that allows the organisation
achieve better operational performance and is design to decrease maintenance related issues and
increase flight safety (Kinnison and Siddiqui, 2012). The purpose of the document is to provide
information in regards to different elements of reliability, which include data collection, problem
detection, data analysis, corrective action, follow-up analysis and data reporting of their aircrafts
(CASA, 2012). The document has been approved by Regulatory Authorities.

4.2.3. Certificates of Release to Service

The Certificate of Release document ensures that all the relevant maintenance for a product or
aircraft has been conducted in accordance to standards such as maintenance data and engineering
orders. The certificate of release is issued to and signed by an approved person within the company.

5. Conclusion
Through thorough auditing and research of Twin Rotor Aviation, it is found that the organisation
shows professionalism in their services and have complied with regulatory authorities. From the
management reporting structure, it was found that all the management team members have all the
correct qualifications and experience that allow them to be in their respective positions. They have
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Assignment 1 | Thomas Lapid | S3380138

ensured that staff members comply with the organisation exposition in order to conduct a safe and
efficient service. For the maintenance structure, it was found that the engineering is outsourced to
an approved part 21 organisation and that training is conducted under their exposition. The
maintenance engineers are all deemed competent in their licence category, and have shown
compliance to regulations when conducting maintenance (section 3). In order to comply with the
regulatory authorities, the AMO has created documents such as their exposition, reliability program
manual and certificate of release to services. In conclusion, Twin Rotor Aviation is an approved
maintenance facility and requires no further investigation in regards to complying with regulatory
authorities.

6. References
CASA. 2012. Reliability Programs [Online]. Advisory Circular. Available:
<http://www.casa.gov.au/wcmswr/_assets/main/lib100048/042c03.pdf> [Accessed 3 April
3].
CASA. 2014a. Accepptable Means of Compliance (AMC) and Guidance Material (GM) CASR part 66
Continuing Airworthiness- Aircraft Engineer Licences and Ratings [Online]. Available:
<http://www.casa.gov.au/wcmswr/_assets/main/lib100056/amcgmp66.pdf> [Accessed 3
April 2015].
CASA. 2014b. Acceptable Means of Compliance (AMC) and Guidance Material (GM) [Online].
Available: <http://www.casa.gov.au/wcmswr/_assets/main/lib100056/amcgmp145.pdf>
[Accessed 2 April 2015].
CASR. 1998. Civil Aviation Safety Regulations 1998 [Online]. ComLaw Home. Available:
<http://www.comlaw.gov.au/Details/F2014C00612> [Accessed 1 April 2015].
KINNISON, H. A. & SIDDIQUI, T. 2012. Aviation maintenance management.

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