Second Generation Offshore Software Outsourcing

From Uncertainty to Security

TABLE OF CONTENTS
SafeHaven Program Overview . . . . . .1
Vietnam: Its Time Has Come . . . . . . .2
Offshore Services . . . . . . . . . . . . . . . . . .3
Offshore Skills . . . . . . . . . . . . . . . . . . . . .4
SafeHaven Migration Approach . . . ..5
The Five Phases of Migration . . . . . . .6
Due Diligence . . . . . . . . . . . . . . . . . . . . .7
Planning . . . . . . . . . . . . . . . . . . . . . . . . . ..8
Preparation . . . . . . . . . . . . . . . . . . . . . . .8
Transition . . . . . . . . . . . . . . . . . . . . . . . . .9
Transformation . . . . . . . . . . . . . . . . . . . .9
Knowledge Transfer . . . . . . . . . . . . . .10
Offshore Health Check . . . . . . . . . . . .11

Welcome to Safety.
Adventure has its place, but not in your offshore technology
strategy. As you work to achieve greater IT efficiency and expand
your resources through offshoring, you are also seeking a safe
haven from the many storms that can affect the marketplace
from economic crises and political unrest to business corruption
and talent shortages.
Harvey Nash has spent roughly 10 years cultivating two world-class
offshore safe havens in Vietnam, a country that has become one
of the decades greatest economic development success stories,
a land of growing innovation and the home to a young, rapidly
expanding and technically gifted workforce.
Together, Harvey Nash and Vietnam offer a secure, experienced
and proven offshore solution in a world of uncertainty. Our
SafeHaven program, outlined in detail in this article, offers
businesses with struggling offshore projects and partnerships
a safe, secure and successful migration to a Harvey Nash
Offshore Center of Excellence. I invite you to read, learn and
get to know Harvey Nash Offshore and our SafeHaven program.
Sincerely,
Anna Frazzetto
VP of Technology Solutions
Harvey Nash USA

Second Generation Offshore Software Outsourcing - From Uncertainty to Security

HARVEY NASHAN OFFSHORE SAFE HAVEN

When an offshore provider fails to meet expectations and puts
technology objectives at risk, what are your options? A world,
literally, of offshore locations and vendors stands at the ready
to serve. But, you need much more than a new provider or
change of scenery. You need an offshore safe haven where
seasoned offshoring experts and highly skilled technologists
rapidly and rigorously transition struggling projects into
world-class IT solutions.

Harvey Nash SafeHaven Program

Your customers and your business objectives do not have to pay
the price for a failing offshore relationship. Harvey Nash has
developed a SafeHaven program designed to restore excellence
and performance to struggling or failed offshore projects.
Combining rigorous migration processes with our proven solution
delivery approach, Harvey Nash SafeHaven offers certainty
assured results, rapid transition, guaranteed standards of
excellence, steadfast technical and service teamsto businesses
in need of a profound offshore solution upgrade.

Harvey Nash Offshore Credentials

Harvey Nash has been delivering world-class software services
from Vietnam for nearly 10 years. Our long track record of success
and growing list of global customers are evidence of our ability to
deliver the offshore results and support businesses demand:
A minimum 10% decrease in operational costs.
Re-invigoration of performance and quality.
Flexible, responsive, expert service.
First-rate IT skills and professionalism.
Mitigation of offshore provider migration risks.

What Results Can You Expect?

Significant Cost Reductions
For a business already using a first generation offshore
provider, Harvey Nash expects to drive down costs by at
least 20% and lower long-term overall cost of ownership.
The pressures driving up costs in places like India will not
impact Vietnam for many years, enabling us to offer
extremely competitive rates.
Delivery Excellence & Productivity Gains
We have an exceptional record for on-time and on-budget
delivery, but thats just a starting point. Our flexible,
customizable processes boost development productivity by as
much as 35%. Your industry has its own tempo driving the
timing and rhythm of change. We will help you beat that cycle
time in order to get ahead of your competitors.
Value-Added Services
The first global wave of outsourcing focused on commoditized
software development and support. Were a second generation
supplier and thus provide much wider technology, industry and
business process expertise. We dont just create code. We
create business-focused code and support you across the
board to increase your business success.

are a fully regulated, publicly traded company with offshore

centers. We are not a foreign company with a few employees
in the U.S.
Our approach to the management of projects is open and
communicative.
We encourage small initial engagements, which naturally
grow in size as relationships mature.

Two Offshore Development CentersVietnam

We have two offshore development centers in Vietnam:
one in Hanoi with 3,400 staff members and the other in
Ho Chi Min City with 1,100 staff members. We are already
a trusted partner for the likes of Barclays Bank, Honda,
msnbc.com, Discovery Channel, Petronas, Unilever, Hitachi,
Capita and even the U.S. government. Through independent
auditors, Harvey Nashs offshore development centers are
CMMI Level 5, ISO 27001 and BS 7799 certified.

A Model Designed to Flourish

Our success is underpinned by a business model in which
Harvey Nash Inc. takes full commercial and delivery
accountability. For both legal and contractual purposes, we

Harvey Nash Insight | P1

We protect your information as if it were our own. Our

centers are BS 7799 and ISO 27001 accredited.

Technical Talent: Capabilities & Capacity

The breadth and depth of our technical and organizational skills
are first class. Most of our employees are college graduates and
most have second degrees. New employees typically spend 18
very intensive months on local assignments before they are
allowed to work on offshore projects.
We have an incredibly low staff turnover of 6%. The outstanding
quality of our teams combined with the stability and loyalty of
our workforce give clients tremendous confidence in our ability
to take on challenging assignments, demanding deadlines and
seemingly impossible projects.

VIETNAM: ITS TIME HAS COME

Vietnam is rapidly becoming a hub of technology and innovation excellence thanks to a growing economy, a young, motivated
workforce and dedicated government commitment to welcoming businesses and encouraging IT growth. Here are just some of the
many reasons why Vietnam has rapidly become a world-class offshore destination.

Global Business Center

WTO member since 2007
Elected to United Nations Security Council in 2007
Comprehensive commitment to intellectual property rights
(IPR) protection, which includes belonging to the following
international IPR organizations and agreements:
- WTO/TRIPS (IPR in general)since 2007
- Berne Convention (copyright) since 2004
- Madrid Protocol (trademarks)since 2006
(Madrid Agreementsince 1949)
- Patent Cooperation Treaty (patents)since 1993
- Paris Convention (priority rights)since 1949
- Hague Agreement/Geneva Act (designs)non-member

The Economy
Second fastest GDP growth in Southeast Asia (China is first
in this category)
One of the fastest growing economies in the world with an
economic growth rate that has exceeded 8% GDP over the
previous three years and is predicted to hit 7-7.5% in 2009
Major foreign investors include HSBC, Prudential, Microsoft,
Intel and IBM

Talent Resources
Over 90,000 IT graduates in Vietnam growing by
approximately 9,000 each year
Low turnover rates averaging less than 10%
A large segment of the population speaks both Vietnamese
and English
13th most populous country in the world, expected to reach
90 million by 2010

Industry Recognition
Ranked #5 on PricewaterhouseCoopers 2007 and 2008 top
20 emerging markets list (EM20)
Ho Chi Minh City ranked #4 in Business Weeks Top
Emerging Outsourcing Cities
Ho Chi Minh City ranked #4 in the Global Services-Tholons
Study of the worlds Top 50 Emerging Outsourcing Cities
Hanoi ranked #12 in the Global Services-Tholons Study of the
worlds Top 50 Emerging Outsourcing Cities
World Bank recently described Vietnam as one of the best
performing developing economies in the world

The Importance of Education

Science-based subjects are the first choice for 83% of
students at Vietnamese universities
Vietnamese universities are producing technology graduates
at a rate of 4:1 compared to most Western countries
Vietnam currently has more than 250 public universities and
that number is rapidly growing

Average age of 27 (compared to 37 in the U.S., 40 in the UK

and 44 in Japan)

In the 2007 and 2008 ACM International Collegiate

Programming Contest, Vietnamese universities finished ahead
of schools like Harvard, Northwestern, Georgia Tech, Virginia
Tech, and India Institute of Technology

94% male and 87% female literacy rates (one of the highest in
the world)

Since 2003, Vietnam has won 35 medals at the International

Math Olympiad (13 Gold, 15 Silver and 7 Bronze)

Unemployment: 5.1%

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Second Generation Offshore Software Outsourcing - From Uncertainty to Security

Harvey Nashs background

and reputation in recruitment
gave us confidence in our
decision to extend our
development team through
offshoring.
Mark Thompson, Managing Director,
CedarOpenAccounts

The productivity, teamwork

and extraordinary talent that
Harvey Nash Offshore can
provide has further enhanced
our view of their capabilities.
Ted Williams, Managing Director,
Orchard Information Systems

Harvey Nash offers the following software

services:
Application Development
The provision of custom development and
systems integration covering architecture, design,
application development and a full testing service.
Application Migration and Transformation
The transformation of existing systems typically
from older technologies to modern platforms,
e.g. JAVA, .NET.

Our Services at a Glance

We decided to dip our toe in

the water with a 90-day trial
of a software development
tester. It was very positive
and gave me confidence
to move forward, and we
now have 16 Harvey Nash
Offshore people working on
our business.

JoAnne Kennedy, Vice President,

msnbc.com

Harvey Nash Insight | P3

Application Management
The support, maintenance and enhancement
of existing applications to support business at
agreed service levels.
Software Product Development & Support
Aimed at Independent Software Vendors, this
service line provides development, maintenance
and enhancement of a third party's product(s) to
published roadmaps and defined service levels.
Testing Services
Our QA center provides a full testing service that
covers system, user acceptance, regression, load
and stress testing. We are able to offer the latest
best practices, automated tools and techniques.
Harvey Nash delivers either discrete projects and
services or dedicated development teams that
operate under the control of our clients.
Consultancy
We assess your processes, organization,
methods or tools and provide evidence-based
recommendations, which are catalysts for speedy
and effective transformational change.

OFFSHORE SKILL SUMMARY

The technical expertise of Harvey Nash developers, architects
and analysts includes the following skill sets:

Database Environments,
Query Languages & Reports

SDLC Approaches

Waterfall
Agile (Scrum and XP)
RUP

Project Management Method

Scrum
PRINCE2
PMI

Oracle RDBMS, PL/SQL, Embedded SQL

Oracle Forms and Reports
SQL Server, T-SQL
SQL Server Reporting Services (SSRS)
Crystal Reports
MySQL
PostgreSQL
IBM DB2
Sybase

Operating Systems
Development Platforms,
Languages & Technologies
Microsoft
- .NET Framework 1.0, 1.1, 2.0, 3.0, 3.5
- C#
- ASP.NET, ASP, VB Script
- VB.NET, Visual Basic
- Enterprise Library
- Visual C++ / MFC / ATL / STL
- SharePoint, BizTalk
Java
- J2EE, JSP, Servlets,
- JDBC, JMS, RMI, JNDI, EJB
Web Technologies
- HTML, CSS, JavaScript,
- Ajax, DHTML
- XML, XSL/XSLT
Web Services and Message-Oriented Middleware
- SOAP, REST
- Windows Communication Foundation (WCF)
- Microsoft Message Queuing (MSMQ)
- Java Web Services (JWSDP and WSIT)
- TIBCO (Message Broker, RV, RVTX)
- IBM WebSphere MQ (MQSeries)
Other Development Environments and Technologies
- C, C++
- PHP
- Perl
- Python
- Progress 4GL / ABL, OpenEdge DBMS
- WAP, GPRS

UNIX: Linux, Solaris, OpenBSD

Microsoft Windows NT / 2000 / XP / 2003
Windows Mobile, Windows CE
MacOS, Mac OS X
Symbian, Palm OS

Domain Expertise

Application Integration
B2B and B2C
Ecommerce solutions
Banking Management Systems
Content Management and Web Portals
Customer Relationship Management Systems
Financial Management Systems
General Insurance
Human Resource Management System
Life and Pensions
Management Information Systems
Online Training Management
Private Medical Insurance
Supply Chain Management
Telecom
Third Party Software Development and Maintenance
Wireless Applications and Mobile Internet

Test Automation Tools

Mercury QuickTest Pro, LoadRunner

Selenium (Internet Explorer, Firefox, and Safari)
Visual Studio Team System 2008Test Edition
Eggplant Functional Tester
OpenSTA
JUnit, NUnit, VSTS, CppUnit (unit testing)

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Second Generation Offshore Software Outsourcing - From Uncertainty to Security

SAFEHAVEN MIGRATION APPROACH

The next several pages of this article outline in detail the full
breadth of methodologies, tools, processes and reporting
systems the SafeHaven migration can offer. However, each is
carefully tailored to the business, technology and service
requirements of the client. We want you to know how
extensive and intensive our offshore processes can be, but
also understand that we are flexible in customizing the size
and scope of solutions to your specific needs.

Methods & Tools

Our baseline methodology is the Rational Unified Process (RUP),
but whatever software development lifecycle youve adopted
we will be able to support it. We are fully conversant with
DSDM, Agile and the waterfall methodologies. We are used to
working with adaptations of all these methods. For project
management, our main skills are in PRINCE2, PMBOK and Scrum.
We use a number of off-the-shelf and custom tools to help
monitor, control, improve and report on the quality of our
projects. Tools include a mix of commercial packages, like MS
Project, Microsoft Team Foundation Server, IBMs Rational and
custom systems for issue tracking and defect management.

Independent Quality Management & Testing

with appropriate and instantaneous information. We constantly

strive for practical improvements through a program of
measurement, analysis and refinement.

Requirements & Design

Our engagement model is designed to meet the challenges of
software development involving a foreign country. We deliver
projects using an onshore-offshore model. We project manage
locally and involve local onshore teams in business analysis, but
leverage an offshore team for the bulk of design, development
and testing.
Many companies have been frustrated by the quality of
offshore business analysis work. That is not a problem
for Harvey Nash. Our offshore staff is very comfortable
questioning, challenging and proactively pushing forward
ideas. They are highly insightful analysts. The strong business
analysis skills of our offshore teams dramatically reduce the
risk of a misinterpretation of your business needs, helping
to ensure your solutions are right the first time.

Dependable Governance
We stay visibly on course, on time and within budget through
an effective balance of...

We assure quality software development through:

A combination of robust yet flexible processes.
The utilization of fully integrated tools.
A culture of delivering excellence.
A proven execution approach.
Our achievement of the highest internationally recognized
accreditations.

People-based leadership techniques which enable/empower

people to get things done.
Management and control techniques using PRINCE2, PMBOK
or Scrum, depending on your standard.
A C3i (command, control, communications and intelligence)
framework, which sets goals, monitors achievement, analyzes
progress, communicates widely and informs course
adjustments as necessary.

A commitment to continual improvement.

Our Quality Management
System (QMS) underpins
our software development,
configuration and project
management activities.
Embedded in these
processes are tools that
support the tracking,
monitoring and
management of processes

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Reliable Service Delivery

Our onshore Engagement Manager is the local point of contact for:
Service Delivery: service level management, capacity
management.
Service Support: incident management, problem
management, change control, configuration control and
release management.
Financial Management.

THE FIVE PHASES OF MIGRATION

Assured Delivery
Harvey Nash utilizes a five-phase risk-reducing
migration approach:
Phase I: Due Diligence
To establish precisely the status of services that
may be outsourced to us, i.e. your Current Mode of
Operation (CMO). It provides the baseline against which
future performance and improvements will be monitored
and is the foundation for a successful business partnership.
It is normally a pre-contract activity.
Phase II: Planning
To agree on the specific improvements, including
updated SLAs and performance measures, that you want to
achieve in the Desired Mode of Operation (DMO). Additionally,
to produce a detailed plan for implementing those changes,
including milestones well use to validate progress.
Phase III: Preparation
To begin the knowledge transfer process,
which enables us to build adequate domain expertise, and
to initiate the delivery services, governance arrangements,
technical environments, frameworks licenses, etc., which must
be in place for Harvey Nash to assume responsibility for the
agreed systems and services.

Phase IV: Transition

To move the CMO as is to our SafeHaven
without any disruption to ongoing business operations.
Immediate cost savings will be realized but stabilization is the
key goal, followed by implementation of appropriate
quick wins to improve cost effectiveness and service quality.
Phase V: Transformation
To enhance all aspects of performance
and further drive down costs by moving from the CMO to the
DMO. As the DMO is rolled out, the focus changes to a joint
program of continuous improvement.
Each of these phases is explored in detail in the following pages.

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Second Generation Offshore Software Outsourcing - From Uncertainty to Security

DUE DILIGENCE PHASE

Purpose
Separate from the due diligence you need to undertake to gain
assurances about our services, people and performance, our due
diligence process precisely establishes the Current Mode of
Operation (CMO) for services that may be outsourced to us..

Activities
The heart of our process is a systematic, qualitative and
quantitative audit that allows us to produce an authoritative
inventory of the scope, status and performance of your
CMO. The audit is comprehensive and covers current
arrangements for:
Services outsourced.
Demand management, e.g. project justification, configuration
control and fault reporting.
Portfolio management, e.g. business activity.
Modeling, prioritization of requirements and change control.
Program and project management, e.g. use of PRINCE2,
PMBOK or Scrum.
Documentation management, e.g. systems, code, procedures,
contracts and policies.
Resource management, e.g. staff development, utilization
and profiles.
Financial management, e.g. accounting, regulatory
compliance and budgeting data about the costs of projects.
Asset management, e.g. software licensing and infrastructure
e.g. language, database, OS and hardware platform(s).
Development and design processes, e.g. SDLC, architecture,
database and system.
Performance monitoring, e.g. transaction and data volumetric,
Service Level Agreements (SLAs), Critical Success Factors
(CSFs) and Key Performance Indicators (KPIs).
Client SWOT (strengths, weaknesses, opportunities and
threats) analysis of services and systems.

Harvey Nash Insight | P7

The other key tasks in due diligence are a joint risk assessment
to identify, mitigate and manage areas of high risk, and the
production of a draft Desired Mode of Operation (DMO) Report,
which begins to define the improvements to be achieved, new
SLAs, etc.

Deliverables
Statement of Work - the scope, pricing, delivery and
management of all included services.
CMO Report - the audit results baseline to be included
in the contract.
Draft DMO Report - our first cut assessment of obvious
improvements including SLAs.
Proposal including sizing and costing of the transition
and ongoing support projects.
Draft Project & Quality Plan for the transition project.

PLANNING PHASE

PREPARATION PHASE

Purpose

Purpose

The planning phase has two goals:

The preparation phase has two goals:

To agree on the specific improvements, including updated

SLAs and performance measures, you want to achieve in the
Desired Mode of Operation (DMO).

To begin the knowledge transfer process, which enables us to

build adequate domain expertise, and to start proving that
capability on appropriate code changes.

To produce detailed plans for implementing those changes,

including the milestones well use to validate progress.

To initiate the delivery services, governance arrangements,

technical environments, frameworks, licenses and everything
that must be in place for us to assume responsibility for the
agreed systems and services.

Activities
This phase is very intensive and focused so we can reach critical
agreements as quickly as practicable. Key tasks are to:

Activities

Assess the CMO in detail (technical, operations, people, data,

processes, organization, etc.) using SWOT and gap analysis to
agree what is excellent, adequate, broken or non-existent.

Knowledge transfer is described below. The second strand is

essentially about administration, organization and facilitation.
It makes sure everything is up and running, tested and ready
for formal transition to start. Together we:

Prioritize all outstanding change requests and fault reports,

and all emerging/long-term requirements for implementation.

Set up and test all the working procedures, standards and

methods.

Develop the DMO (technical, operations, people, data,

processes, organization, etc.) from the above assessments.

Create and test the governance organization.

Produce a detailed implementation plan for the Preparation,

Transition and Transformation phases.

Install and test the required infrastructure, environments and

libraries, etc.

Produce the detailed Knowledge Transfer Plan setting out the

process by which we will build our domain experience.

Complete any required contract work, obtain licenses, etc.

Deliverables

Assign staff and build teams.

Produce a Communication Plan to keep everyone in touch
and up to speed.

DMO Report describing what the future will look like.

Project & Quality Plan for the transition project.
Knowledge Transfer Plan.

Deliverables
Full transition framework ready to roll.
Communication Plan.
Contract Implementation Plan.

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Second Generation Offshore Software Outsourcing - From Uncertainty to Security

TRANSITION PHASE

TRANSFORMATION PHASE

Purpose

Purpose

To move the CMO as is to our SafeHaven without any

disruption to ongoing business operations. Immediate cost
savings will be realized and some quick win improvements
will be implemented, but stabilization is the primary and
immediate goal.

To enhance all aspects of performance and further drive down

costs by moving from the CMO to the DMO. As the DMO is
rolled out, the focus evolves into a joint program of continuous
improvement.

Activities
Activities
At the end of this phase the CMO will have been migrated fully
to Harvey Nash and an agreed set of quick wins implemented.
A number of tasks are involved:
Transfer of the CMO without any change.
Establish a stable platform by a short period running as is
with no change to functionality, agreed SLAs, etc.

The continuous improvement of every aspect of operation,

from requirements capture to infrastructure optimization, by:
Driving down costs by flexible approaches like open book
accounting, improved efficiency and effectiveness.
Improving value for money and competitiveness through
innovation, earlier delivery and better evaluation and
prioritization of future work.

Deliver quick win improvements.

Improving business alignment, strategic planning and

implementation.

Validate CMO actuals, e.g. data quality, transaction volumes

and mixes, for their impact on expectations for the DMO.

Integrating business process and application design for

seamless end-to-end processes.

Enhance our knowledge base.

Enhancing application functionality.

Deliver business critical change requests and bugs.

Deliverables

Improving performance by increased capacity and capability

(ask about our Non-Stop Development service).

The CMO operational under Harvey Nash.

Simplifying maintenance, and improving reliability and

flexibility through technical architecture/design.

Transition Report how the transition worked compared to

the plan.

Refreshing technology to use the most productive tools

and techniques.

Transitioned CMO Assessment how well the CMO aligns

with expectations and any impact on the DMO.

Constantly seeking to improve SLAs.

Functionality improvements through implementation of

selected change requests, bug reports and quick wins.

Developing a strong trusting partnership.

Energizing and enabling our people.
Adopting better methods and techniques.

Deliverables
DMO Transformation Report comparing actual and planned
achievements, focusing particularly on realization of
business benefits.
(Ongoing) SLA, CSF and KPI Performance Reports.

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KNOWLEDGE TRANSFER
We have all the technical expertise to support you but will
need to develop a thorough understanding of your specific
domain before we can assume full responsibility. We have
many vertical market skills but may need to build or
strengthen skills to meet your needs.
We achieve this by an effective mix of training, research,
meetings and early value-adding delivery work. The whole
program of work is set out in a Knowledge Transfer Plan
created jointly during the Planning Phase.

Induction Training
The ideal first step is for our team to attend the same general
induction training as your new employees. This aligns our team
members with your organizations history, values, culture,
structure, personalities, goals and priorities. Any special
induction modules for IT new starts as well as any relevant
technical development courses should be attended as well.
We can attend scheduled events with other new starters or
sessions specifically for our team. These activities are normally
completed during the Planning Phase.

Familiarization Research
We obtain copies of all relevant documentation (applications,
methods, standards, code, etc.), typically as part of our Due
Diligence investigations. These are analyzed and an individual
familiarization program is developed for each team role to
ensure everyone has read and assimilated all appropriate
documentation.

In short, they allow us to get inside your head, understand

your motivations and identify opportunities for improvement.
We also have internal reviews where different disciplines from
our team compare notes and ideas. These meetings are all part
of the Preparation Phase.

Value-Added Delivery
Formal transfer of full contractual responsibility for support,
maintenance and development occurs in the Transition Phase.
However, we seek to begin picking up this work as quickly as
possible in the Preparation Phase because experience confirms
that real work is by far the most effective way to test, cement
and enhance our growing knowledge and capabilities.
Our preferred way to work quickly into the heart of a system
and its code is to adopt responsibility for testing, but there
are many other suitable tasks. They will often be the types of
projects that rarely get to the top of your priority lists, but they
are usually cost justified and often very well received by the
business and/or IT community:
Implementing carefully selected change requests.
Fixing bugs with localized impact.
Reverse engineering documentation.
Undertaking specialist reviews.
Completing technical transformations.
Delivering Wiki functionality.
Providing functional and non-functional improvements
for loosely coupled/fairly self-contained enhancements.

The backbone of this activity is reading but for specialist roles

it will include detailed code reviews to understand how code
has been structured, written and documented. Questions,
uncertainties and anomalies are collated and ready for follow
up meetings with members of your team. This research is part
of the Planning Phase.

Suitable tasks can be identified at any time during the Due

Diligence, Planning and Preparation Phases. The key selection
criteria are that the work adds real value, presents low risk to
ongoing operations and is appropriate to our growing levels
of competence and confidence.

Validation Meetings

Open Communications

These are peer group meetings between/among groups such

as project management, database, quality, testing, architecture
and programming specialists. The meetings allow us to
address any issues arising from our reading/review cycle,
test our understandings and discuss your approach to the
project and why standards and techniques were adopted.

Finally, we are very alert to the sensitivities of your team

members for whom this change may create uncertainty and
doubt. We work with you to understand these concerns and
ensure that early contacts between our teams provide the
reassurances you and your people desire. We work to break
down barriers and go on to build mutual confidence and trust.

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Second Generation Offshore Software Outsourcing - From Uncertainty to Security

THE TWO-MINUTE OFFSHORE HEALTH CHECK

If you have mainly 1s and 2s, you can probably fix those by yourself, but feel free to give us a call. Well happily spend some time
talking over your plans and theres no charge!
If your scores are a mix of 2s, 3s and maybe a 4, things are not too bad, but there are danger signals. Why dont we talk your
situation over. It wont cost you anything, and we probably have some good solutions you can consider.
If you have a few 4s and 5s, you have some very specific challenges. We know how to fix them.
If you scored mainly 4s and 5s, then you need to take effective corrective action and soon. We can help and fast.
To analyze your offshore health, please call Anna Frazzetto our VP of Technology Solutions at 201-914-2388
or e-mail Anna.Frazzetto@harveynash.com

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Second Generation Offshore Software Outsourcing

From Uncertainty to Security

Contact Us
For more information on Harvey Nash Software Services, please contact us:
New Jersey Office
1680 Rte 23 North, Suite 300
Wayne, NJ 07470
Tel: +1 (201) 914-2388
Fax: +1 (973) 696-3985
E-mail: Anna.Frazzetto@harveynash.com

Illinois Office
415 North LaSalle Street, Suite 415
Chicago, IL 60654, USA
Tel: +1 (312) 543-7314
Fax: +1 (312) 527-4090
E-mail: Jane.Gilligan@harveynash.com

Connecticut Office
1 Corporate Drive, Suite 522
Shelton, CT 06484, USA
Tel: +1 (203) 925-3334
Fax: +1 (203) 225-0560
E-mail: Aleida.Brown@harveynash.com

www.harveynashusa.com

2009 Harvey Nash plc. All Rights Reserved.