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How to migrate from Microsoft Exchange Server 2003 or 2007 to Microsoft Exchange Server
2010 in a BlackBerry Enterprise Server 5.0 environment
Environment
BlackBerry Enterprise Server 5.0 SP1 to 5.0 SP4 for Microsoft Exchange
BlackBerry Enterprise Server Express 5.0 SP1 to 5.0 SP4 for Microsoft Exchange
Microsoft Exchange Server 2003 to 2010
Overview
When migrating Microsoft Exchange 2003 or 2007 to Microsoft Exchange 2010 in a BlackBerry Enterprise
Server 5.0 environment, complete the following tasks:
Summary of Tasks
1. Verify the requirements are met to support Microsoft Exchange Server 2010.
2. Update the MAPI subsystem to support Microsoft Exchange Server 2010 on the BlackBerry
Enterprise Server.
Move the BlackBerry Enterprise Server service account mailbox.
Create a new throttling policy that does not limit concurrent connections.
Assign the proper permissions to the BlackBerry Enterprise Server service account.
Increase the maximum number of connections to the Address Book service.
(Optional) Configure the BlackBerry Enterprise Server to run without public folders.
(Optional) Configure a management role for Microsoft Exchange Web Services.
(Optional) Permit meeting requests from outside of the organization when using Microsoft Exchange
Web Services.
10. Verify that the MAPI profiles settings for the new Microsoft Exchange Server 2010 were created
correctly.
11. Restart the BlackBerry Enterprise Server Machine.
3.
4.
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6.
7.
8.
9.
Product(s) Affected:
BlackBerry Enterprise
Server for Microsoft
Exchange
BlackBerry Enterprise
Server Express for
Microsoft Exchange
Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery
to BlackBerry smartphones. For more information, see KB04789 .
Task 1
Verify that the requirements are met to support Microsoft Exchange Server 2010.
Before proceeding with the migration, verify the versions of the following components:
1. The BlackBerry Enterprise Server is at a minimum of 5.0 SP2 MR5 or 5.0 SP3 MR3.
To check the version of the BlackBerry Enterprise Server, see KB19714 and KB05131.
For BlackBerry Enterprise Server 5.0 SP2, apply MR5. For BlackBerry Enterprise Server
5.0 SP3, apply MR3 (for BlackBerry Enterprise Server Express, MR2).
To download Service Packs and Maintenance Releases for BlackBerry Enterprise Server
5.0, visit http://www.blackberry.com/support/downloads/.
2. The Microsoft Exchange Server 2010 must be at the minimum of Update Rollup 1 (14.00.0682.001).
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Task 2
Update the MAPI subsystem to support Microsoft Exchange Server 2010 on the BlackBerry
Enterprise Server.
Verify the version of MAPI Client and Collaboration Data Object (CDO) 1.2.1 as indicated in Task 1, and
update as required. Visit the Microsoft Help and Support site and search for download of MAPI CDO
1.2.1.
Follow the steps in KB15779 to update the MAPI subsystem.
Task 3
Move the BlackBerry Enterprise Server service account mailbox.
See KB03296 for instructions regarding moving the service account mailbox (the default name for this
account is usually BESAdmin).
For more information about Microsoft Mailbox Moves from Microsoft Exchange Server 2007 to 2010,
please visit the Microsoft TechNet site and search for "Move Mailboxes from Exchange 2007 Servers to
Exchange 2010 Servers" or "dd638192".
For more information about Microsoft Mailbox Moves from Microsoft Exchange Server 2003 to 2010,
please visit the Microsoft TechNet site and search for "Move Mailboxes from Exchange 2003 Servers to
Exchange 2010 Servers" or "dd638187".
After the mailbox move, verify the move request is complete, please visit the Microsoft TechNet site and
search for "View Move Request Properties" or "dd876924".
Task 4
Create a new client throttling policy that does not limit concurrent connections.
By default, Microsoft Exchange Server 2010 uses client throttling policies to track the bandwidth that
each BlackBerry smartphone user consumes, and enforces bandwidth limits, as necessary. The default
connection is set to 20. Turn off client throttling for the Windows account that has a Microsoft Exchange
Server 2010 mailbox because the policies affect the performance of the BlackBerry Enterprise Server
negatively. The default name for this account is usually BESAdmin.
To create and set the BESPolicy to null, follow these steps:
1. On a computer that hosts the Microsoft Exchange Management Shell, click Start > Microsoft
Exchange Server 2010 > Exchange Management Shell.
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If the Microsoft Exchange Server is 2010 SP1, it is also necessary to execute the following
command:
Set-ThrottlingPolicy BESPolicy -CPAMaxConcurrency $NULL -CPAPercentTimeInCAS $NULL
-CPAPercentTimeInMailboxRPC $NULL
4. To assign the new Throttling Policy to the BESAdmin account, type:
1. On a computer that hosts the Microsoft Exchange Management Shell, click Start > Microsoft
Exchange Server 2010 > Exchange Management Shell.
1. On a computer that hosts the Microsoft Exchange Management Shell, click Start > Microsoft
Exchange Server 2010 > Exchange Management Shell.
Successful application of this permission can be verified via Active Directory Users and
Computers or via the Exchange Management Shell interface. To verify that this permission has
been applied using PowerShell, run the following command (where <Display_Name> is the
display name of the BlackBerry smartphone user to be verified):
Get-Mailbox -Identity "<Display_Name>" | Get-ADPermission | where { ($_.ExtendedRights -like
"*Send-As*") -and -not ($_.User -like "NT AUTHORITY\SELF") } | select Identity, User,
ExtendedRights, IsInherited | FT -Wrap
The following output indicates success:
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Task 6
Increase the maximum number of connections to the Address Book service for base Microsoft
Exchange 2010.
By default, Microsoft Exchange Server 2010 limits the maximum number of connections from the
BlackBerry Enterprise Server to the Address Book service to 50. To permit the BlackBerry Enterprise
Server to run, increase the number of permitted connections to a large value (for example, 100,000).
On the computer that hosts the Microsoft Exchange Client Access Server:
1. Navigate to <drive>:\Program Files\Microsoft\Exchange Server\V14\Bin
2. Open the microsoft.exchange.addressbook.service.exe.config
Increase the maximum number of connections to the Address Book service for Microsoft
Exchange 2010 SP1.
In Microsoft Exchange 2010 SP1 the settings are maintained in the Client Throttling Policy. There are 3
CPA entries and they should be set to NULL. If they are not set to NULL run the following CMDLET to set
the parameter:
Task 7
(Optional) Configure the BlackBerry Enterprise Server to run without public folders.
If the public folders were not installed in Microsoft Exchange, configure the BlackBerry Enterprise Server
to run without public folders by changing a registry key.
Important: Always back up the registry before making changes.
1.
2.
3.
4.
On each computer that hosts the BlackBerry Enterprise Server, click Start > Run.
In the Open field, type regedit to open the Registry Editor.
Click OK.
Perform one of the following actions:
If running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE
\Microsoft\Windows Messaging Subsystem\CDO
If running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE
\WOW6432Node\Microsoft\Windows Messaging Subsystem
5. If the CDO registry key does not exist, create a registry key named CDO.
6. In the CDO registry key, if the DWORD value does not exist, create a DWORD value named Ignore
No PF.
Task 8
(Optional) Configure a management role for Microsoft Exchange Web Services.
To configure the BlackBerry Enterprise Server to use Microsoft Exchange Web Services to manage
calendars on BlackBerry smartphones, configure a management role for Microsoft Exchange Web Services
in Microsoft Exchange Server 2010.
1. On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft
2. Type:
For more information about configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web
Services, please visit BlackBerry Enterprise Server for Microsoft Exchange - Manuals and Guides and
review the Administration guide for the specific version of BlackBerry Enterprise Server and KB20157.
Task 9
(Optional) Permit meeting requests from outside of the organization when using Microsoft
Exchange Web Services.
To permit BlackBerry smartphone users to receive meeting requests from outside of the organization
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when using Microsoft Exchange Web Services, configure the calendar settings for the BlackBerry
smartphone users' mailboxes in Microsoft Exchange Server at a specific mailbox server or for a specific
BlackBerry smartphone user by performing the following steps:
1. On a computer that hosts the Microsoft Exchange Management Shell, open the Microsoft
Exchange Management Shell.
Task 10
Verify that the MAPI profiles settings for the new Microsoft Exchange Server 2010 were
created correctly.
On the BlackBerry Enterprise Server:
1. Go to Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
2. Select the BlackBerry Server tab > Edit MAPI Profile.
3. Verify the new Microsoft Exchange Server 2010 Client Access Server name and service account
name.
Task 11
Prior to testing, restart the BlackBerry Enterprise Server Machine. (Not only BlackBerry
Enterprise Server Services)
Note: Restarting the BlackBerry Enterprise Server or certain BlackBerry Enterprise Server services,
delays email message delivery to BlackBerry smartphones. For more information, see KB04789.
Additional Information
When Microsoft Exchange Server 2010 is introduced into a mixed Microsoft Exchange Server 2003 and/or
Microsoft Exchange Server 2007 environment, there are specific steps that must be performed, as the
Microsoft Exchange 2010 Client Access Server (CAS) component takes over all client calls in the
environment for all servers.
For information on Client Access Server coexistence, visit the Microsoft TechNet site and search for
"aa998186" or "CAS Coexistence".
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(b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM.
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