RAJU SINGH BISHT

Mobile: 8447308429/9999885567 ~ E-Mail: singhdht@yahoo.com

In quest of assignments in Vendor Development/ Supply Chain Management/ Operations with an
organization of high repute preferably in IT products ranging from Computers, Computer peripherals and
supplies, Mobile Phones, Softwares, Networking products)

AREAS OF EXCELLENCE

Supply Chain Management / Logistics

Managing supply chain for distributing goods in warehouse to the manufacturing unit for achievement of
targets within specified parameters.
Streamlining the system and procedures for effective inventory control for ensuring ready
availability of materials to meet the production targets.
Devising efficient Logistics Management System to ensure delivery of finished goods as per
committed timelines and cost.
An effective communicator with exceptional relationship management skills with ability to relate
to people at any level of business
A result oriented professional with over 8 year of experience in the areas of Logistics, Supply
Chain Management and Client Relationship Management.
Inventory Control:
Monitoring receipt of incoming materials, receiving inspection, storage, issue, stock verification,
preservation, stores accounting (valuation), stock control of materials, identifying surplus and
obsolete materials Inventory aging analysis and managing the storage and disposal of scrap.
Planning physical layout of warehouse/stores for storage of materials & consumables.
Managing stores operations ensuring optimum inventory levels to achieve maximum cost savings.
CAREER CONTOUR

Since April 2013 with RCPL logistics Pvt. Ltd as Sr. Operation Manager
Location: - Head Office (Delhi)
Company Business:
Rahul cargo is one the finest and gigantic cargo mover inland catering service in Air/train and Express since last
twenty five years efficiently. RCPL offers customized logistics solutions to corporate, small business houses and
nationwide express cargo industry and has maintained excellent relations with all its customers by serving them
high level of quality service by their 300 hundred delivery locations and 650 manpowers strength.

The Accountabilities:
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Oversee day to day all India operation movement.

Improve operational efficiencies both in system and physical improvement.

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Collaborate with other managers and staff members in order to implement policies/procedure/
goal/objective.
Provide direction for system improvements and changes to operational requirements.
Complete monthly and quarterly report of needed & prepare /submit MIS as desired by MD/ED.
Prepare periodic productivity and performance report and analysis.
Managing HO Operation team, Vendor dept/Short and Excess department/Undelivered
dept/Tracking dept and operation audit department.
Direct investigation to verify and resolve customers or shippers complaint receive directly or
through CRM dept, or through internal staff.
Closely monitoring Short Excess and damage cases.

10 Closely monitoring undelivered cargo.

11 Closely monitoring performance and movement of vendors vehicles as well as own fleet.
12 Vendor management for all vendors.
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Resolve problem concerning transportation /customer cases.

14 Visit all India branches as well as customers yard in order to provide highest level of service and
for ensuring smooth operation.
15 Ensuring 100% reverts on time to concerns.
16 To complete assigned target well in time.

Jul 2006 March 2013 with Ingram Micro India Pvt. Ltd. As a Senior Associate
Company Business: IT Distribution
Ingram Micro is a 6000 Crores IT Distribution Giant in India, with its presence all over the world. It is
ranked 72 in Fortune 500.
Products range
IT products ranging from Computers, Computer peripherals and supplies, Mobile Phones, Softwares,
Networking products, Electrical Products marketed by Hag Meyer (I) Ltd.

MAJOR ACHIEVEMENTS:

Nil Variance in every quarterly stock Audit in the warehouse.

Team member in implementing DOOR TO DOOR SERVICE in Delhi. DTD service are being
appreciated by the channel partners for its fast and improved service levels resulting in
minimizing ex-warehouse collection and meeting the customer demand.
Identifying the maximum number of box movement and ex-warehouse collections for a group of
channel partners after doing an analysis on the data of the fast few months.
Well co-ordination with all sales Teams.

Managing exact, intact and timely deliveries

The Accountabilities:

Stacking the stocks according to bin location and as per the standard norms.
Responsible for perpetual inventory with the team on a daily basis.
Responsible for cycle count report with the team on a daily basis.
Maintaining the inventory on ERP and making statements.
Liaising with sales & marketing team to close the sales on time.
Handling warehousing activities of 6500 sq. ft. warehouses with an inventory worth Rs.8.5
Crores.
Monitoring the receipts, dispatches and cash of delivery.
Filing of Insurance cases for good damaged or lost in transit.
Invoicing and dispatch of the sales orders logged into the system and ensuring its execution within
the time frame.
Updating the stock and allocating the bin for the material received with bar-coding and scanning.
Checking the daily stock taken on the basis of ABC analysis.
Formulating the daily and weekly reports on dispatches.
Supervising the security staff and providing assistance to maintain proper records of receipts,
dispatches and filing the records for future reference and to meet all statutory requirements by the
Finance department.

Sep2005 June 2006 with Safexpress, Delhi as Customer Relation Management.

The Accountabilities:
Corporate Clients Handling
Managing the Supply chain of key customers.
Synthesizing multiple inputs for customized service-quantitative & conceptual data
Compliance to the top corporate clients.
MIS (Service Analysis Reports)
Analysis of data, finding out variance, suggesting better solution to enhance cordial
Client Relationship.
Presenting an analytical and crystal clear view of service level attained for the customer.
Enquiries / Complaint Handling
Receiving enquires / complaint from customers providing them prompt feedback.
Track & trace-electronically and physically.
Website query management.

Customer Retention
Visiting Customers-getting their valuable feedback, in order to improve upon the
Service provided to them.
Relationship development (Existing Customers)

 Coordination the services related to key clients all over India from pick up to delivery
End that includes, documentation, statutory regulation, transportation, warehousing,
And delivery and pick up activities across the country.
Preparing monthly service analysis reports of all over India that includes analysis
And presentation of sales reports and customizing the same for required clients.
Ensured 100% customer satisfaction.

Nov2001 September 2005 with Omlogistics Pvt Ltd., Delhi as Operation Executive.
The Accountabilities:

Responsible for MIS Reports, Air & Train Booking Report in addition to Dispatch & Arrival Reports.
Also deputed to handle Short/Excess and damage issues and to locate the exact root.
Gained expertise in Operation Planning, for Delivery Attempts in order to minimize the cost.
Perform Inventory Management by tallying Stock
Responsible for monitoring effective inventory control for ensuring ready availability of
materials to meet the business targets thereby leading to revenue generation and profitability.
Competently maintaining highest standards of customer service while giving preference to customer
Satisfaction & promptly resolving their problems & concerns.
Monitoring branches all over India in order to locate and rectify their problems and disputes.

POD MANAGEMENT
Maintaining of POD (Proof of Delivery) record / GP (Gate Pass) Delivery Record.
Smooth dispatching of Pod from Corp office to booking branches.
Retrieve the POD/GP as per the branches requirements.
Arrange DCOPY for the PODs which are being misplaced.

UNDELIVERED MANAGEMENT
Maintaining of undelivered Record.
Smooth dispatching of undelivered statement from corp. office to booking branches, regional office.
Undelivered Reason Cross checking with the delivery Branches.
Follow-up for undelivered consignments with the booking branches & delivery branches

ACADEMIC CREDENTIALS

Higher Secondary School Examination (10th) from CBSE Delhi.

Senior Secondary School Examination (12th) from CBSE Delhi.
Graduation from Delhi University (B.A).
MBA final semester from GJU (Hissar).

IT FORTE

Proficient with MS Office (Word, PowerPoint and Excel) and FoxPro.

Well versed with Window, Internet, Microsoft Outlook, Netscape Messenger and Outlook
Express.
PERSONAL DOSSIER

Date of Birth
Address
Colony, New
Languages

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20th April, 1980

R.Z. (103) A, Kailash Puri Extension, Gali No.8, Near Palam
Delhi - 110045
English and Hindi