Topic

Connection
Power/battery
Features/characteristics/settings
Picture/display/screen/video
Internet & media transfer
Power/battery
Features/characteristics/settings
Software & firmware
Power/battery
Software & firmware
Power/battery
Set up & installation
Picture/display/screen/video
Software & firmware
Set up & installation
Set up & installation
Features/characteristics/settings
Set up & installation
Picture/display/screen/video
Internet & media transfer
Internet & media transfer
Internet & media transfer
Internet & media transfer
Internet & media transfer

Question
My Player is not recognized by PC
How do I reset my Player if it freezes or hangs up?
How do I delete songs, videos and pictures from my Player?
Why can't I find my pictures on my Player after transferring them?
How do I transfer content (video, music, pictures) from the computer to my
Player?
How do I recharge my Player?
How do I create/ transfer a playlist to my Player with Windows Media Player?
How do I upgrade my Player with the latest firmware?
My Player has no power or shows nothing on the display.
How to set up synchronization in Windows Media Player between the Player
and your computer?
Why does my Player turn off during playback or not wake up?
How do I install the software provided?
How do I view picture on my Player?
How can I rip or record MP3/WMA files from CDs with the Windows Media
Player?
What is the minimum system requirement for Player?
An error message Error 1628/1607: Failed to complete script based install
occurs at run time during the installation process.
How do I change the language setting on my Player?
I have problems installing the software from the CD
My player skips tracks
I was listening to the music of my GoGear in my Bluetooth stereo
headphone, home or car audio system, but the music suddenly stopped and
my GoGear indicated that the device was disconnected.
When I am listening to the music of my GoGear in my Bluetooth stereo
headphone, home or car audio system, the music gets sometimes interrupted
for short periods.
When I am trying to connect my GoGear player to my Bluetooth stereo
headphone, home or car audio system the GoGear player asks me to enter
4 digits number, what is this number for and where should I find this number?
My GoGear player can detect my Bluetooth stereo headphone, home or car
audio system, but I fail to connect to that device
My GoGear player cannot find my Bluetooth stereo headphone, home or car
audio system

What is the minimum system requirement for my Player?

You will require a PC with:
Windows XP (SP2) or Windows Vista
Pentium III 800MHz processor or higher
256MB RAM
200MB hard disk space
Internet connection (preferable)
Microsoft Internet Explorer 6.0 or higher
CD-ROM drive
USB port

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Why can't I find my pictures on my Player after transferring them?

If you cannot find the pictures that you have transferred to your player, check the following:

You may have disconnected your device too quickly after the picture transfer in Windows Media
Player was finished. Always wait for the message Ok to disconnect on the device screen before
unplugging your device from the PC.
Your pictures may not be in JPEG format. Pictures in other formats cannot be transferred to your
player.

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How do I transfer content (video, photos, music) from the computer to my Player?
You can transfer your media content in the following ways
1> Using WMP10 Note: All video files may not be transferred using this method. It is advised to use
MediaConverter for Philips to transfer Video files.
2> Using WMP11: Note: All video files may not be transferred using this method. It is advised to use
MediaConverter for Philips to transfer Video files.
3> Using Windows Explorer: Note: while all files will transfer, they may not playback if the player does not
support the format.
It is advised that you use Media Converter for Philips to transfer your Video content and Window Media Player (10 or 11) to
transfer your Music and Pictures to the device.

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How do I delete songs, pictures and videos from my player?
Connect your player to your PC. Open Windows Media Player or Windows Explorer and select the player on the
left panel (the device will show up as Player or GoGear depending on the device you have). Once the contents of
the player are listed, you can right click and select delete for removing the corresponding files.
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How do I reset my player if it freezes or hangs up?
Try doing a soft reset.
1. Insert a small pin or unfolded paperclip into the reset hole located at the bottom of the player.
2. Hold until the player shuts down.
3. Power on the player again by using the Power on/off key.
Note: Your songs and data will not be lost or corrupted by a soft reset.
If soft reset does not work, then you may have to use the Device Manager to recover your player:

1.

If you have not installed the Device Manager, follow the on screen instructions to install the Device
Manager from the installation CD or download the latest version of the Device Manager application from
http://www.philips.com/support.

2.

Connect your Player to the PC.

3.

Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that
access the device are closed or else Device Manager will not recognize the device. Launch the Device
Manager at Start-> Programs -> Philips Digital Audio Player -> SA52xx-> Philips SA52xx Device
Manager-> Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box. Press and
hold the +vol and plug in the USB to PC. Repairing will then start.

IMPORTANT: All music & contents of your device will be erased once the Player is repaired.

4.

Once the repair is complete, a dialogue box will pop up; click OK and unplug the Player from the computer.

5.

Follow all on screen instructions to complete the repair.

6.

The Device Manager will close automatically once the success message is displayed. Close all opened
application and then unplug your device.

Once the Player is disconnected from the computer, the display will show Updating for a couple of seconds and
then start up as usual.

Tip: Updating your players firmware to the latest version to reduce the chance of future hang-ups. See
"How do I update my player with the latest firmware?" for instructions.
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How do I recharge my Player?
You can recharge your Player by connecting it to your PC with the supplied USB cable. For first time use, it is
recommended that you have the Player charged for at least 5 hours.
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How do I update my Player with the latest firmware?
1.

2.
3.
4.
5.
6.

Check your firmware version by selecting SETTINGS from the root menu and then select Information to
check the FW ver. If your firmware version is the same as the latest version posted on the support site at
http://www.philips.com/support then there is NO need to update the firmware. However, if you do not
have the latest version, please follow the steps below.
Connect the Player to your PC.
Launch the Philips Device Manager at Start-> Programs-> Philips Digital Audio Player-> SA52xx-> Philips
SA52xx Device Manager-> Philips Device Manager on your PC. If you do not have this program installed
yet, install it from the by-packed CD or download it from http://www.philips.com/support.
Make sure all other applications such as Philips Device plug-in, Windows Media Player or Windows
Explorer that can access the device are closed or else the Device Manager will not recognize the device.
Make sure you are connected to the internet
The Philips Device Manager will detect the connection of your Player. The application will automatically
check on the Internet to see if an update is available and prompt you to download the updated firmware.
Click YES to start the download. (Please do not disconnect the Player during the upgrading process as this
interruption may damage the firmware!)

7.

A status bar will show the download progress of the firmware. Once the download is complete the
application will prompt you to install the update onto your Player. Click YES to confirm.

8.

The application will show the status of updating and at the end you will need to click OK to complete the
update. (Please do not disconnect the Player during the upgrading process as this interruption may damage
the firmware!)

9.

Follow all on screen instructions to complete the firmware upgrade.

10. The Device Manager will close automatically once the success message is displayed. Close all opened
application and then unplug your Player.
11. Once the Player is disconnected from the computer, the display will show Updating for a couple of
seconds and then start up as usual. If the message does not disappear after 2 minutes, do a soft reset by
using a pin or sharp object to press the reset button until the device shutdowns.
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My device has no power or shows nothing on the display.

The battery of your Player may be empty; recharge the Player by connecting it to your computer.

You may not have held the Power On/Off button long enough. Press and hold the Power On/Off button
until the display turns on (approx. more than 1 second).
If nothing works, try doing a soft reset by inserting a small pin or other sharp object into the reset hole
located at the bottom of the player. Hold until the player shuts down.
Note that your songs and data will not be lost or corrupted by a soft reset.

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How to set up synchronization in Windows Media Player between the Player and your computer?
1.
2.
3.
4.
5.

Start Windows Media Player and then connect your Player to the computer.
If you have not set up synchronization between your computer and the device, the Device Setup Wizard
will start.
In the Device Setup Wizard, click either Automatic or Manual. Automatic is selected as default if your
device's storage capacity is greater than 512 megabytes (MB). If your device has less capacity then 512MB,
Manual is already selected.
Click Finish.
The wizard closes and the Sync feature in the Player is displayed.

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How do I create or transfer a playlist to my player with Windows Media Player?

Transfer with Windows Media Player11
1.
2.
3.
4.

Start Windows Media Player.

Switch on your player and then connect it to your computer using the supplied USB cable.
Click the Sync tab.
Drag the files and playlists that you want to sync from the Contents pane to the Sync List pane.You can also
right-click on the file or playlist and select Add to Sync List

5.

In the Sync List pane, verify that the items you have selected to sync match the requirement of your Player. If
necessary, remove items from the list.

6.
7.

To remove items, right-click on the item in the Sync List pane, and then select Remove from List.
Click Stat Sync button to transfer the Sync List items to your player.

Transfer with Windows Media Player10

Playlists can only be synchronized to your player via auto-sync. Auto-sync will automatically synchronize your
Windows Media Player library content and your player content each time you connect your Player to the PC. If you
use the manual sync option the tracks in the playlist will be transferred to your Player but the playlist itself will
not.
1.
2.

Hook up the Player to the computer, allow a few minutes for the Windows Media player to recognize and
detect the connection of the Player.
Click on the Sync tab.

3.

Click on Sync settings or Set up sync

4.
5.

In the pop-up window, select the playlists that you want to sync
Click OK, the sync will start automatically

Note: playlists never show up in the device panel under the sync tab of Windows Media Player even if they are on
your device. Check on your device whether you can see the playlist.
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Why does my Player turn off during playback or not wake up?
You may not have the device sufficiently charged. Connect the supplied USB cable to your Player by plugging it into
the connector at the bottom of the player and then plugging the other end into USB port of your PC.

The player is fully charged when the charging animation stops and

is displayed.

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How do I install the software provided?
IMPORTANT: Before doing the installation, please make sure that your PC is running on Windows
XP (Home or Professional) Service Pack 2 or Windows Vista. For all legal licensees, Windows Service
Pack (SP) upgrades are free. Also make sure that you have the administrator rights of the PC and all
antivirus & spyware software are disabled.
1.
2.
3.
4.
5.

Install the Media Converter and the Device Manager and Windows Media Player by inserting the installation
CD into the CD ROM drive. (If the Installer Menu is not displayed automatically, please click the start.exe
from the root directory of the CD in Windows Explorer.)
From the installer menu, select your preferred language; the welcome screen will pop up. Click NEXT to
advance through the next pages until you reach the install software page and click NEXT to start the
installation of the Philips Device Manager and Windows Media Player.
Follow the on-screen instructions to complete the installation.
As soon as the installation is completed, restart your computer and then hook up your Player to the
computer via the supplied USB cable.
Once the device is connected you may see the device appear in the task bar or see the device as a folder in
Windows Explorer, now you can launch Windows Media Player and use the software to transfer music to
your Player.

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How do I view picture on my Player?

1.
2.

From the root menu select PICTURES to enter the picture mode.
In picture mode, select ALL PICTURES; you can then view multiple pictures in a thumbnail view on display
at one time. The second item of Favorite pictures allow you to add your favorite pictures into this folder
such that you can share with your friend immediately.

3. To start a slide show, press Option key on the highlighted picture or over the enlarged
picture, and select the Start a slide show. If you wish to see the particular picture in full
view, select the thumbnail, press
.
4.

When you are viewing the picture in full view, press

previous menus, press the Back key.

to go to previous / next picture. To return to

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How can I rip or record MP3/WMA files from CDs with the Windows Media Player?
For Windows Media Player 10
1.
2.
3.
4.

Insert your CD into the CD drive.

On the File menu, point to CDs and Devices, point to Rip Audio CD, and then click the CD drive that
contains the audio CD that you want to rip. The Rip feature is displayed and all tracks are selected to be
ripped if you have not previously ripped them from the CD
If there are any tracks that you do not want to rip, clear the check box next to them.
You can select the check box at the top of the list to clear or select the check boxes next to all tracks.
Click the Rip Music button .

For Windows Media Player 11

It is the same as it does to steps for Windows Media Player 10, only the path to ripping is different. Simply click on
the Rip tab to start ripping.
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An error message Error 1628/1607: Failed to complete script based install occurs at run time during
the installation process.

This error message is often caused when user does not have the administrator right of the computer. To
run most installations on Windows XP machines, you are often required to be the administrator of the
computer or have some kind of administrative privileges. The reason why installations require
administrative privileges is because many times installations access the Windows registry and Windows
System folders. If you are trying to install software on a computer in a corporate environment, you need to
contact your system administrator to give you administrative privileges on your computer.
You may have insufficient disk space disk space in your computer to install the program. Please erase

unwanted files to make room in your computer for installation. Normally you need at least 80MB in your
hard drive in order to install the Music software in your computer.
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How do I change the language setting on my Player?
1.
2.
3.
4.

On main menu, using up and down keys, go down to select the Settings option.
Scroll up and down to find your language of choice.
Press Play key to confirm your selection.
Press Back key to exit the Settings menu.

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I have problems installing the software from the CD.
Disable all antivirus and spyware software and try to install again.
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My player skips tracks.
The skipped song may be protected and your licenses may have expired (in case you are a subscriber to an online
music service). In this case try re-syncing your device with your PC after logging in to your account with your service
provider.
You may not have sufficient rights to play the skipped song on your player. Check the music rights with the song
provider.
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My Player is not recognized by PC
Important: Your PC needs to be running Windows XP with Service Pack 2 or Windows Vista for you to use this
product. For Windows XP, service packs can be downloaded from www.microsoft.com/downloads. Please also
make sure that you have administrator rights on your PC.
In case your PC windows version is older than Win XP SP2, your player will be recognized as a USB Mass Storage
Class device. You can still transfer content to your player, but there will be limitation in transferring protected
content. Typically, Windows Media DRM 10 protected content will not be playable on your PC or transferred to
your player.
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My GoGear player cannot find my Bluetooth stereo headphone, home or car audio system
If you intend to connect your Bluetooth headset, please make sure the headset is Bluetooth stereo audio headset. A
Bluetooth mono headset cannot support music playback and as a result you will not be able to use it with our player
Also, please make sure to turn on your Bluetooth headphone, home or car audio system and that they are visible for
searches from GoGear player. Please refer to the user manual of those devices to find out how to do that.
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My GoGear player can detect my Bluetooth stereo headphone, home or car audio system, but I fail to
connect to that device
If this is the first time you connect to your Bluetooth stereo headphone, home or car audio system, please make
sure that device is in pairing mode. The user manual of the Bluetooth stereo headphone, home or car audio system
should provide you the instruction on how to set the device in this mode when this is the first time to do the
connection. Note that the device needs to support stereo audio streaming over Bluetooth (sometimes referred in
user manuals as A2DP profile or service support). Please refer to the user manual of that device to find out if A2DP
is supported.

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When I am trying to connect my GoGear player to my Bluetooth stereo headphone, home or car
audio system the GoGear player asks me to enter 4 digits number, what is this number for and
where should I find this number?
This 4 digits number is the passcode that you will need to input on both Bluetooth devices only once on the first
time you connect the two devices. This passcode needs to be the same on both devices. Some devices like
Bluetooth stereo headphones which do not have the possibility to input a passcode use a default passcode (normally
0000, but also in some devices 1234 or 8888 is used). You are advised to find this passcode provided on the user
manual of the Bluetooth stereo headphone, home or car audio system. For devices which offer the possibility to
input a passcode in their user interfaces, the passcode can be any digits chosen by the user as long as the same digits
are entered in the GoGear and in the device the user is trying to connect to.
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When I am listening to the music of my GoGear in my Bluetooth stereo headphone, home or car
audio system, the music gets sometimes interrupted for short periods.
The range at which Bluetooth devices can play stereo music depend not only on the distance between the devices,
but also on the number of walls/obstacles/interference between them. Short interruptions may be an indication that
you are getting GoGear too far from the Bluetooth stereo headphone, home or car audio system
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I was listening to the music of my GoGear in my Bluetooth stereo headphone, home or car audio
system, but the music suddenly stopped and my GoGear indicated that the device was disconnected
If GoGear has moved too far from the Bluetooth stereo headphone, home or car audio system the connection may
have been lost. Please move the two devices closer and connect them again if the two devices fail to reconnect
automatically. Note that before the connection is totally lost between GoGear and the other device, there might be
short interruptions of the audio (as per previous FAQ)
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