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CARMEL H. TORTORA
ADDRESS: RUTHERFORD, NEW JERSEY 07070
PHONE: 201.390.6786 EMAIL: CARMELTORTORA@GMAIL.COM
Event Management
Event Sales Management
Customer Service and Relations
Cross-functional Leadership
Process Improvement
Catering and Banquet Management
Strategic Planning
( PROFESSIONAL EXPERIENCE
Something Different Party Rental | Paterson, NJ
ACCOUNT MANAGER, Sales
FEB 2015PRESENT
Leverage industry expertise in overseeing the integral aspects of the business, including customer service,
account management, and sales
Developed new sales leads for short term and long term partnership
Sodexo: USA Office Headquarters, Gaithersburg, MD 4000
RESOURCE CATERING MANAGER, Stevens Institute of Technology | Hoboken, NJ
JUL 2014FEB 2015
Exemplified outstanding communication skills in establishing team unity and coordinating with clients to
efficiently understand their needs and expectations
Developed and maintained strong business relationship with all clients
Played an integral role in introducing Catertrax online ordering system to realize the full potential of the
program
Made substantial contribution to a number of successful events that re-established the reputation of the
Catering Department and Sodexo by Stevens
CATERING MANAGER, Saint Peters University | Jersey City, NJ
MAY 2008MAY 2014
Held full accountability in securing and increasing in-house catering events among clients, Saint Peters
University, and Sodexo
Guaranteed high level of customer satisfaction by maintaining a strong balance between the vendors objectives
and the clients needs and by identifying the potential of clients various departmental objectives as a dynamic
resource to be developed
Ensured long-term relationship with clients built on trust and loyalty by maintaining effective communication,
focusing on full customer satisfaction; training and developing support staff; sourcing outstanding suppliers;
generating novel promotions to the forefront; and employing concept to completion (CTC) event management
style
Carmel possesses a well-balanced approach to being a captain, from staff assignment, to handling client requests through unexpected challenges.
John Fedeneaz, John Lack Associates
P age |2
CARMEL H. TORTORA
ADDRESS: RUTHERFORD, NEW JERSEY 07070
PHONE: 201.390.6786 EMAIL: CARMELTORTORA@GMAIL.COM
Earned recognition for efficiently administering the prestigious grand opening of the new Mac Mahon Student
Center as well as for transforming the available space into a centerpiece for the Hearts & Mind scholarship
event
Successfully introduced and oversaw numerous programs such as:
o Student Board of Directors Program
o Food Services Staff Training classes
o New flavors Catering
o Limited-time Seasonal Menus Development
o New In-vogue Menu Items Development
o Catertrax On-Line Ordering System Introduction
Surpassed client expectations to see Saint Peters University in a new light by faculty, donors, and students
Carmel possesses a well-balanced approach to being a captain, from staff assignment, to handling client requests through unexpected challenges.
John Fedeneaz, John Lack Associates