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BHOPAL
ASSIGNMENT ON
QUEUING THEORY
Queues or waiting lines arise when the demand for a service facility
exceeds the capacity of that facility, that is, the customers do not get
service immediately upon request but must wait, or the service facilities
stand idle and wait for customers.
Some customers wait when the total number of customers requiring
service exceeds the number of service facilities, some service facilities
stand idle when the total number of service facilities exceeds the number
of customers requiring service.
Waiting lines, or queues are a common occurrence both in everyday life
and in variety of business and industrial situations. Most waiting line
problems are centered about the question of finding the ideal level of
services that a firm should provide.
CASE 1
HOSPITALS
INTRODUCTION
The organizations that care for persons who are ill and injured vary
widely in scope and scale, from specialized outpatient clinics to large,
urban hospitals to regional healthcare systems. Despite these differences,
one can view the healthcare processes that these organizations provide
as queuing systems in which patients arrive, wait for service, obtain
service, and then depart. The healthcare processes also vary in
complexity and scope, but they all consist of a set of activities and
procedures (both medical and non-medical) that the patient must
undergo in order to receive the needed treatment. The resources (or
servers) in these queuing systems are the trained personnel and
specialized equipment that these activities and procedures require.
That is the reason there is a need to apply queuing theory to resolve the
problem of queuing on road.
CASE 3
A Mail Sorting Office
In a mail sorting office the letters to be sorted often come in as a batch,
and it is important to organise workers in the way that will get all the
post sorted as quickly as possible. Many post companies used to move
the bulk of their workers along with the mail, i.e. all workers were
initially made to help at the start of the sorting line, to reduce the
backlog, and then were gradually moved along the sorting line, as the
backlog moved along it. However Queuing Theory can be used to see if
this is indeed the quickest way to sort mail, or to suggest the quickest
way, if this isn't it. For this example stage refers to a stage in the process
of sorting, and server refers to a worker who sorts letters, at any stage.