TABLE OF CONTENTS

Engineered Software

Page

Network Installation
Guide

Overview

Configure the License Server

Installing the License Server Software

Installing Licenses to the License Server

Feb. 2011
Version 2009a

Installing the Software on Client Workstations

Automating client installation

Troubleshooting client installation

PIPE-FLO Overtime Feature

Commuter Licensing

Commuter Instructions for Network Users

10

Checking out a license on the Local Area Network

Checking out a License for a Remote Computer

11

WlmAdmin Administration Tool

12

Obtaining Technical Support & Installation Tips

15

Overview
Network Requirements
Engineered Software uses the SafeNet Sentinel RMS software locking system with a USB dongle key to
distribute and control network licenses of its products. The Sentinel RMS Server software will run on
Windows XP, Windows Vista, Windows 7, Windows Server 2003/2003R2 and Windows 2008/2008R2
Server. Standard system requirements for the operating system should be sufficient to run the server
software.
Neither SafeNet nor Engineered Software support Sentinel RMS on computers with more than one
network interface card (NIC).
Neither SafeNet nor Engineered Software support Sentinel RMS on a virtual hardware system.
It is highly recommended the license server have a static IP address assigned to it.
The Sentinel RMS Server uses UDP port numbers 5093, 5094, and 5099, which have been registered to
SafeNet Inc. These UDP ports must be open for communications to the license server from all clients.
Windows 2003 server SP2/Windows 2008 may have closed ports by default so you will need to
verify them.

Network Installation
Complete network installation consists of two parts, each described in detail on the following pages.

Configure the License Server: This involves selection of a computer on the network to host the
license, the hardware key, installation of license server software, and exchanging codes with
Engineered Software to obtain the proper license file.

Install the Software on Client Workstations: Workstations may be configured using the default
setup directly from the Installation CD/downloaded media or from a network location. The IP
address of the License Server must be entered during the setup on each workstation.

Primary license administration is provided thru the use of the WlmAdmin tool which is described later in
this document, and found on the installation CD/downloaded media at \SERVER\CLIENT TOOLS

Commuter licensing is provided for PIPE-FLO Professional, PIPE-FLO Stock, and PIPE-FLO
Compressible. Client tools are available to enable users to checkout licenses to run the Software when
they are not connected to the network. These tools are described later in this document, and found on
the Installation CD/downloaded media at \SERVER\CLIENT TOOLS.

Additional administration tools and optional server configuration settings are available to manage
and monitor license usage. Instructions on how to use these tools can be found on our knowledge base
at http://www.eng-software.com/kb/item.aspx?article=1435

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Configure the License Server

Installing the License Server Software

1. Uninstall previous versions of the Sentinel LM/RMS Software
If you have an earlier version of the software installed, it is necessary to update your Sentinel RMS
license server software. The previous version must be uninstalled prior to installing Sentinel RMS version
8.1.0. The installation path for Sentinel software is different for each version of the software. In order to
move existing licenses to the new version, you need to copy the license file LSERVRC to the new
directory path after installing version 8.1.
(Default path for version 8.0.5, previous version of RMS is C:\Windows\system 32 for the new RMS
software)
(Default path for version 8.1 C:\Program Files\Common Files\SafeNet Sentinel\Sentinel RMS
License Manager\WinNT)
a) Verify there are no clients using the Sentinel LM/RMS Licenses. This can be determined from the
WlmAdmin administration tool, described later in this document.
b) Shut down the license server by stopping the Sentinel LM/RMS service in the Services Control Panel
or selecting the shutdown server option from the WlmAdmin tool.
c) Copy your LSERVRC license file from the Sentinel LM/RMS directory to another location.
d) Uninstall the old license server software through Add/Remove Programs in the Windows Control
Panel.

2. Install the Sentinel RMS Software

System privileges during installation must allow registry modification. You must have
Administrator privileges under Windows 2000/XP/2003/Vista/2008.
*If installing by CD cancel the auto run install (Its for the PIPE-FLO client) and follow the steps
below.*
a) Browse your installation CD or downloaded media to run the file \SERVER\SETUP\SETUP.EXE and
step through the prompts. The Sentinel RMS service will start automatically at the end of the
installation.
b) After the server installation completes, copy the Server Tools from the SERVER\SERVERTOOLS
directory to your Sentinel RMS Server directory. By default, the path to the Sentinel RMS directory is
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel RMS License Manager.
c) If you are updating the Sentinel LM license server software on your computer, copy the LSERVRC
file from the location in step 1c to your new Sentinel RMS directory and restart the Sentinel RMS
service. This will make your old license available to your users while you complete the steps to obtain
a new license in the next section.
d) Copies of certain tools that you may want to supply to your users such as the files to commute a
license are at SERVER\CLIENT TOOLS on your CD or downloaded media.

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Installing Licenses to the License Server

1. Set up the Sentinel Hardware Key and Driver
a) Do not install the hardware key before installing the driver in the next step.
b) From the installation CD or downloaded media run \KEY DRIVERS\SETUP.EXE to install the
software drivers used by the hardware key. Accept the defaults for the installation.
c) Attach the enclosed hardware key to one of the license servers USB port.

All license holders are issued a hardware key. If the key is lost, so are the programs licensed to that key.
DO NOT LOSE THE KEY. We will not reissue for a lost key. The cost to order a new key is the same as the initial cost of the number of network
licenses purchased.

Note for Upgrade Customers:

After installing the PIPE-FLO upgrade to your users you will be unable to run the software until you have upgraded your
Network License.

Send your locking code to Engineered Software

a) If you do not already have a window opened to the Sentinel RMS Server directory (default is:
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel RMS License
Manager\WinNT\servertools), open one.
b) Run the file GETCODE.BAT. (For Windows 2008 server see * ) This will create a new file called
LOCKINGCODES.TXT.
NOTE: The GETCODE.BAT file should be run directly from the computer running the Sentinel
RMS license server with the hardware key attached. If you have to run it from a remote
session double check the lockingcodes.txt to be sure it has a code that starts with a 80code to ensure a proper locking code was generated.
* For Windows 2008 64 bit server You will need to open a command windows (run as
administrator) then browse to the location of the server tools folder (C:\Program Files\Common
Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT\servertools)
1. In the command window (set to the path above) type in getcode.bat then press enter. That will
generate the Lockingcodes.txt file.
Resume with step c:

Create a new mail message to unlock@eng-software.com. For clarity, use the subject line, PIPEFLO Network License Locking Codes
c) Include your product serial number(s) and company name in the body of the message.
d) Paste the codes from LOCKINGCODES.TXT into the message or include the file in the message as
an attachment.
e) After receiving the message with your locking codes, Engineered Software will send back a license
file that you will use in the next step.
g) Copy the file license.txt from the email received to the server tools folder you copied over previously.
( C:\Program Files\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\Servertools)
h) From the same directory, run WLMADMIN.EXE to install the new licenses to your license server.
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Browse under Subnet Servers, right-click on the name of the license server. Choose Add Feature -> from
a file -> to Server and its File. Select the file LICENSE.txt.
i) To view license availability, under WLMADMIN.EXE choose View/Refresh all. You should see the
PROF/COMP or STOCK license depending on the PIPE-FLO program purchased. Further detail on
working with WlmAdmin is provided later in this document.
3. Remove previous licenses (Upgrade customers only)
a) From your Sentinel RMS Server directory run the file
\SERVER\SERVERTOOLS\LICENSECLEANER.EXE and specify the path to your LSERVRC file located
in your Sentinel LM directory. By default, the path to the Sentinel LM (version 8.0.x or older) directory is
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel RMS Server\WinNT. For RMS version 8.0.5
default path is C:\Windows\system 32 for the new RMS software)

b) For these changes to take effect, restart the Sentinel RMS Server software.
Win/XP/2003/Vista/7/2008, find the Sentinel RMS service in your services control panel. Select it,
choose Stop, and when the process completes, choose Start.
c) An alternate method to remove the previous license is to locate the LSERVRC, open it with notepad
and delete the previous license then save the file. To use this method you will need to stop the
Sentinel RMS service first then restart it after editing the file

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Installing the Software on Client Workstations

The Software can be installed on user workstations using the default setup directly from the Installation
CD or downloaded media. The location of the License Server must be supplied to the install. This
location can be entered by the user, or it can be supplied using the configuration file described below.
Due to increased Windows security, administrator rights are required to install PIPE-FLO under Windows XP and above.
Contact your system administrator if you do not have these rights.

Windows Vista users: Refer to the following knowledge base articles for known issues with PIPE-FLO on the Windows
Vista and Windows 7 operating systems.
http://kb.eng-software.com/questions/180/ For Windows Vista
http://kb.eng-software.com/questions/342/ For Windows 7

Automating client installation

Versions 2004 and up make use of customizing the installation via command line by
utilizing various switches to automate the installation to workstations in a network environment.
To utilize the command line install open a command window and
browse to the CD Drive or network path where the CD image is stored.
To perform the various aspects of the Install use the following command switches.
/C company name
/E Serial number (ie 1234ps)
/V Server Name (IP or Hostname)
/D default install path
/S silent mode
Example:
Setup.exe /D 'c: \path as\user' /C "My company" /E 23233PS /V servername /S
For further information on how to define file paths visit our knowledge base article at
http://www.eng-software.com/kb/item.aspx?article=1423

Troubleshooting license problems

If user workstations are unable to obtain a license from the License Server, the text in the title bar of the
message may include an error code. Below is a list of common codes:
Code 4
The client workstation cannot find the License Server at the IP address supplied. Check
the file DEFAULT.CFG in the software installed path. In the [ID] section the parameter LICENSESVR=
should point directly to the License Server.
Code 10
There is no matching feature license installed on the server. Run WLMADMIN to verify
that the license is installed on the License Server.
Code 1
The IP address of the client workstation is outside the range for the installed license.
Contact Engineered Software for assistance.
Code -1

The required feature license is found, but the version is not current.

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Code -2
Multiple versions of the required feature license are installed on the server. Remove
licenses from a previous version.
Code 9395199 No more licenses available on the license server.

For more troubleshooting assistance, refer to our Knowledge Base at the following articles:
http://www.eng-software.com/kb/item.asp?ID=1341
http://www.eng-software.com/kb/item.aspx?article=1408
http://www.eng-software.com/kb/item.aspx?article=1451

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PIPE-FLO Overtime Feature Network Install Instructions

The Overtime setup must be run on each computer using the supplied setup program. Due to increased
Windows security, administrator rights are required to install under Windows XP and above. Contact
your system administrator if you do not have these rights.

Software Installation
1. Place the Program CD into the drive or browse to the downloaded media.
2. Run the program SETUP.EXE and follow the installation prompts that appear on your screen.

Accept the Program License Agreement.

Overtime will install in the same location as your PIPE-FLO software.

Enter your company name: This is used on all printed reports.

3. The Setup program will install all required files to your computer. It will also add the Overtime program to
the PIPE-FLO group in your Start Menu with links to start the program.

Installing Licenses to the License Server

If you have purchased this Overtime feature with your original purchase of PIPE-FLO Professional
2005 or higher, no further action is needed. Your PIPE-FLO license is coded to enable the
Overtime Feature already.

If you are adding the Overtime Feature to your existing PIPE-FLO Professional, you will need to install a
new PIPE-FLO license to your license server following the steps below. If you purchased your
OVERTIME with your PIPE-FLO then the OVERTIME feature is included in the license file already.
Follow the adding License procedure on pages 3 -5 substituting the Overtime Feature upgrade
Network License Locking Codes for the subject line when submitting the locking codes.

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Commuter Licensing
Commuter licensing is provided only for PIPE-FLO Professional, PIPE-FLO Stock, and PIPE-FLO
Compressible. It is not available for PUMP-FLO.
The most common use of commuter licensing is when a user of your network needs to use the Software
program on a portable computer that is not connected to the network.
The WCommute and WRCommute utilities are found on the Installation CD or downloaded media in the
path SERVER\CLIENT TOOLS. If you choose to allow users to check out Software licenses, you will
need to copy it to an available location on your network or copy the client tools folder to the user
workstations.
Checking out Licenses
To check out an authorization, the computer must be attached to the local network and have access to a
license server containing an available Software license. After checking out an authorization, the user
may disconnect the computer from the network and continue to run the Software.
A remote user (not attached to the local network) can also obtain an authorization by sending a commuter
locking code to a local user, who checks out the authorization. The local user then forwards the
authorization via email to the remote user to enable the Software on his computer.
Restricting Commuter Licensing
Commuter licensing uses up the same license tokens as other types of licensing. If you want to restrict
the percentage of license tokens on a specific license server that can be used by commuter licensing
authorizations, use the com option when you start the license server. (See Optional Server
configuration later in this document for details on license server startup options.) This makes sure that
commuter licensing doesnt use up all of the license tokens needed by other users of the Software on the
network.
Commuter Licensing Authorization Check in Policy
When checking out an authorization, the user requests authorization for a specific number of days (the
default is 30 days). The authorization expires after that many days, and the License Server
automatically recovers the license without any action by the user.
You may choose to instruct the local user not to bother checking the authorization in after returning. On
the other hand, if you are in danger of running out of license tokens for the Software, you may want to
encourage local users always to check authorizations back in as soon as possible.
Note that the commuter licensing user must check an authorization back into the same license server
from which the authorization was checked out.
Note: A remote commuter authorization cannot be checked back into the license server, and will
always remain checked out for the full number of days requested.

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Commuter Instructions for Network Users

Commuter licensing is provided only for PIPE-FLO Professional, PIPE-FLO Stock, and PIPE-FLO
Compressible. It is not available for PUMP-FLO.
As the network administrator, you need to give your network users instructions on how to check
authorizations in and out. The following sections have been written aimed at your end users. A copy of
these instructions is included on the Installation CD with the Client Tools.

Checking out a License on the Local Area Network

1. Your network administrator will give you instructions on where to find the Wcommute utility. Within
Windows Explorer, navigate to the wcommute.exe file and double-click the file to run it.
2. To find an authorization for the commuter license you want to use, click Search Subnet to see
commuter licenses available on all license servers within your subnet. Or, if there is a specific license
server you want to search or want to select a license server outside of your subnet, click Single Server.
If you click Search Subnet, you may need to wait a minute or two while Wcommute searches the subnet
for license servers.
If you click Single Server, a dialog box displays asking you to enter the name of the license server you
want to contact. Enter the license server computers host name, IP address or IPX address and click OK.
3. For each license server, you see a list of commuter licenses for which you can check out an
authorization. If you see a red check mark next to a commuter license, it means that an authorization has
already been checked out to your computer. You may not check out an authorization if it is already
checked out.
Professional software license is listed as Feature: PROF
Compressible software license is listed as Feature: COMP
Stock software license is listed as Feature: STOCK
To check out an authorization, click once on a license to select it.
4. Type a number from one to 30 to select the number of days the authorization will be checked out.
By checking out an authorization, you decrease the number of available uses of the Software for other
network users, so specify the minimum number of days that you need.
5. Click Check Out. Remember the name of the license server from which you obtained the
authorization. You will need to check the authorization back into the same license server later.
6. To check in an authorization, look for the license under the license server from which you checked it
out. Click once on it in the display to select it. There should be a red check mark next to it, indicating that
you have it checked out. Click Check In.
If you do not see the red check mark, either you have selected the wrong server or the license
authorization has timed out and returned automatically to the server. If you are sure that you have
selected the correct server, there is no need to check in the license.
7. To exit Wcommute, go to the File menu and select Exit.

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Checking out a License for a Remote Computer

Commuter licensing is not available for PIPE-FLO Lite or for any version of the PUMP-FLO product.
To obtain and install a remote commuter authorization:

A remote user generates a commuter locking code for the remote computer, and sends the
commuter locking code to a local user who has access to the Software license.

The local user checks out a remote commuter authorization, and sends it to the remote user.

The remote user installs the remote commuter authorization code.

Note: A remote commuter authorization cannot be checked back into the license
server, and will remain checked out for the full number of days requested.
Getting a Remote Commuter Locking Code
1. On the remote computer, run the WRcommute utility. Within Windows Explorer, navigate to the
wrcommute.exe file and double-click the file to run it.
2. Click the Get Locking Code tab. You see the commuter locking code for the current computer.
3. Send the commuter locking code as an E-mail message to the local user who can check out the
authorization for you. Type an E-mail address in the E-mail address and click Send.
4. If wrcommute is unable to create the E-mail, save the locking code to a file and include the file in an Email message to the local user.
Checking out a Remote Commuter Authorization
1. On the local computer, follow steps 1-4 in the previous section Checking out a License on the Local
Area Network
2. Select the Check out authorization for remote machine check box and click Check Out.
3. Enter the commuter locking code received from the remote user. You can select Enter the locking
code for remote machine and type it in the text box or paste from the clipboard. You can also Get
locking code string for remote machine from a file.
4. Click OK. You see the Remote Commuter Licensing dialog box.
5. Send the commuter locking code as an E-mail message to the remote user. Type an E-mail address
in the E-mail address and click Send.
6. If wcommute is unable to create the E-mail, save the locking code to a file and include the file in an Email message to the local user.
Installing a Remote Commuter Authorization
1. On the remote computer, run the WRcommute utility.
2. Click the Install Remote Authorization Code tab.
3. Enter the remote authorization code received from the local user. You can select Enter remote
authorization code and type it in the text box or paste from the clipboard. You can also get remote
authorization code from a file.

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WlmAdmin.exe - Administer License Management Activities:

Description: Provides information on licensing activities. It includes information on license servers
detected, details on active licenses, and information on licensed users. WlmAdmin also performs a
variety of administrative functions. See below for more information.
Who/Where: Run by an administrative user on a stand-alone, client, or license server computer. Using
Windows Explorer, navigate to the location of the WLMADMIN.EXE file, and double-click the file to start
the program.
Monitoring Licenses and License Servers: You can use WlmAdmin to see what licenses are being
serviced by which license servers and see information on those licenses. You will see information about
each license: whether it can be a commuter license, what feature/version is licensed, how many users
are using the license, the license expiration date, and so on.
Shutting Down the License Server
In the license server pane of the main WlmAdmin window, right-click on the license server you want to
shut down and select Shutdown Server from the menu
Using WlmAdmin to Monitor Licenses and License Servers
The first time you start WlmAdmin, it shows an empty screen, but as soon as you have selected license
servers to monitor, WlmAdmin displays information about them. You can also see information about
licenses on the license servers and the users who use them.
Setting WlmAdmin Preferences
You can choose what WlmAdmin displays when it starts. From the Edit menu, select the Preferences
command:

To always show the license servers you have defined (see below), select the Discover defined
servers on startup check box.

To automatically discover and display the license servers on your subnet, select Discover subnet
servers on startup check box. Be sure to select Save these preferences to a file to save your
choices.

Other preference settings you can choose are:

Show client library error handler messages to pass license management error messages from
SentinelLM through to WlmAdmin.

Broadcast Interval to select the number of seconds between broadcasts to the network to
discover license servers.

Timeout Interval to select the number of seconds at which WlmAdmin will stop trying to contact a
license server. If you have a large network or a slow one, you might want to increase this number
if you find WlmAdmin has difficulty retrieving information from license servers.

Selecting the License Servers

The first step to using WlmAdmin is to select what license servers you are interested in monitoring. To
create a list of Defined License Servers:
1. Go to the Edit menu and select the Defined Server List command.
2. Type a license server name and click the Add button to add a server to the list. If you are not
sure of the license server computers host name, you can wait for WlmAdmin to display license
servers in the Subnet Servers area of the left-hand pane of the main window to see what license
servers are available on the network.
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3. Once a license server is defined, you can add more or select a server and click Remove to
remove it from the list.
4. Click OK to return to the main WlmAdmin screen.
To Discover All License Servers on Your Network Subnet
Go to the left-hand pane of the main WlmAdmin window and double-click Subnet Servers. WlmAdmin
will broadcast to the network to discover all license servers and display them here.
To Refresh the Network Display
Right-click on Defined Servers or Subnet Servers and select Refresh to tell WlmAdmin to display new
information on that group of license servers. You may also select Refresh All from the View menu to
refresh the display for all license servers shown.
To See Information on a License Server
Click the name of a license server in the left-hand pane of the main window. In the right-hand pane of the
display, you see the IP or IPX address of the computer containing the license server and its host name.
To Add or Remove a License Server from the Defined Server List
Right-click the name of a license server in the left-hand pane of the main window. From the menu, select
Add to Defined List or Remove from Defined List.
To Shut Down a License Server
Right-click the name of a license server in the left-hand pane of the main window. From the menu select
Shutdown Server.
To Add a License Code to the License Server from the Keyboard
1. Right-click the name of a license server in the left-hand pane of the main window. From the menu
select Add Feature. To add the license by typing in the license code, select From a String.
2. Type the license code in the License code box.
3. If this is a redundant license code, enter the token distribution criteria in the Distribution criteria
box in this format: Server1:tokens1^Server2:tokens2... where Server is an IP address, IPX
address, or host name of the computer containing a redundant license server and tokens is the
number of license tokens to be allocated to that redundant license server. Note that all
Server:tokens arguments must be separate with a ^ symbol.
4. To permanently add the license code to the license server license file as well as temporarily
adding it to the license server memory (only in effect until the license server is rebooted), select
the Add feature to servers file check box.
5. Click Add.
To Add a License Code to the License Server from a File
1. Right-click the name of a license server in the left-hand pane of the main window. From the menu
select Add Feature. Select From a File and To Server (to add the license code temporarily to
the license server memory, only in effect until the license server is rebooted) or To Server and
its File (to add the feature both temporarily to the license server memory and permanently to its
license file).
2. Now select the license code file from the standard file selection window.

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To Change the Log File for a Selected License Server:

To begin a new log file for a selected license server, right-click the license server and select Change log
file name.
To See Information on a License
1. In the left-hand pane of the main WlmAdmin window, click the + sign to the left of a license
server to see what licenses it is servicing. (Once you have expanded the license server
information, you can click the - sign to collapse the information again.) If a license server does
not have a + sign next to it, it does not currently have licenses installed.
2. Click the name of a license. In the right-hand pane of the display you see information on the
characteristics of the license. The exact information you see depends on the license. In addition
to basic information, such as how many concurrent users can use the license, when it expires,
what users currently are using the license, the display can include whether the license can be
used for commuter licensing, and if the license is a redundant license. If the license is a
redundant license, you will see how its tokens are distributed and what license servers can
service it.
3. Double-click a license to see if any users are using the license. (Once you have expanded the
license information, you can click the - sign to collapse the information again.) Tip If a user
symbol is red, that user is in a queue waiting for an available License.
4. Click the name of a user. In the right-hand pane of the display you see: user name and host
name of the computer the user is on. If this user is in a reservation group, you see the name of
the group. You also see information on how long the user has been using this license.
To Delete a License from the License Server
To delete a license from a license server, right-click the license name and select Remove Feature. The
license will be removed from the license servers memory until the license server is rebooted.
Exiting WlmAdmin
To leave WlmAdmin, go to the File menu and select Exit.

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Obtaining Technical Support

This guide was written to cover all known configurations, but occasionally users will have some difficulty
getting their system running. Setup and Configuration issues are always supported free of charge. To
contact Engineered Software Technical Support, use one of the following methods:
Phone:

1-360-292-4060

Fax:

1-360-412-0672

E-mail

solutions@eng-software.com

Web:

http://www.eng-software.com

Technical support is available Monday through Friday from 7:30 a.m. to 4:30 p.m. Pacific Time.
(Excluding recognized U.S. holidays).
When contacting Engineered Software for support, please gather the following information beforehand
(You may want to print out a copy of this page and fill out the information.):
Program Name:
Program Serial Number: (Found on installation CD or program About dialog):
License Server Operating System (Type, Version):
Workstation Operating System (Type, Version):
Error Message received (Code, number, etc): __________________________________
If there is any additional information that you can think of to add, please do so. The more information we
have, the quicker we will be able to help you.

Installation Tips
To reduce downtime for your users run the getcode.bat file prior to uninstalling the existing Sentinel
LM/RMS server or license file. That way you can have the new license file already prior to starting the
installation procedure.
Install the new license before installing the new client software. The license is backwards compatible so
your clients will be able to continue to run their existing version until you are able to upgrade them.

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