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Unit Outline
The Fundamentals of Listening
Understanding Listening
1. Why is listening important?
2. How does listening benefit me?
* You gain new information
* You are appreciated
* Your productivity increases
3. What are the misconceptions about listening?
* Listening is a passive activity
* Listening requires agreement
* Speakers are responsible for successful communication
4. What is the difference between hearing and listening?
Unit Content
The Fundamentals of Listening
Understanding Listening
Why is listening important?
Employees and managers spend more time and energy listening than any other communicative activity.
Employees spend between 70 to 90 percent of their time listening to others give instructions, discuss
problems, or outline goals. Individuals must therefore develop listening skills to communicate
successfully in the workplace.
How does listening benefit me?
Good listening skills benefit you in three ways:
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Good listening skills allow you to gain information you need on a daily basis. When you have a broader
information base about your responsibilities, you become more efficient at making decisions,
completing tasks, and solving problems.
You are appreciated
Listening to your superiors' ideas and requests helps make you a valuable asset to your organization.
Effective listening improves your interpersonal skills and improves your efficiency, which will allow
you to gain the appreciation of upper management.
Your productivity increases
Listening helps you learn new and innovative ways to perform your responsibilities. Listening to other
employees describe their successes and adapting the same principles to your own tasks helps you
increase your productivity and, therefore, your value to the organization.
What are the misconceptions about listening?
You should be aware of three misconceptions about listening:
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