Timestamp

What is your Name?

1.What is your gender?

2.What is your Age Group?

2/14/2015 20:34:34 ketan khanvilkar

Male

18-25

2/14/2015 20:42:39 Nithin Pillai

Male

18-25

2/14/2015 20:44:35 nikhil jadhav

Male

18-25

2/14/2015 20:46:45 Vinayak Indulkar

Male

18-25

2/14/2015 21:00:53 kunal patil

Male

26-35

2/14/2015 21:02:57 Anil Patil

Male

Above 50

2/14/2015 21:04:00 Saurabh Acharya

Male

18-25

2/14/2015 21:05:13 Harsha Patil

Female

36-50

2/14/2015 21:05:13 Pradnya Jambhulkar

Female

26-35

2/14/2015 21:17:57 vaishnavi

Female

26-35

2/14/2015 21:20:12 Karuna Wasnik

Female

26-35

2/14/2015 21:21:01 saurabh

Male

26-35

2/14/2015 21:26:31 Jitesh

Male

18-25

2/14/2015 21:42:12 Akshay Bhandari

Male

18-25

2/14/2015 21:43:52 Rohan Andrews

Male

18-25

2/14/2015 21:47:55 sreejit Kumar

Male

18-25

2/14/2015 21:58:23 amit sahu

Male

26-35

2/14/2015 21:59:05 Harshit Gor

Male

18-25

2/14/2015 22:04:12 pankaj pawar

Male

18-25

2/14/2015 22:35:04 kiran

Female

18-25

2/14/2015 22:55:38 satyawan

Male

26-35

2/14/2015 22:59:34 tanvi

Female

18-25

2/14/2015 22:59:47 Naina Mistry

Female

18-25

2/14/2015 23:18:30 priti janbandhu

Female

26-35

2/14/2015 23:26:53 Mayur Ajiwale

Male

18-25

2/14/2015 23:28:00 Rakesh

Male

18-25

2/15/2015 0:44:49 Kunal Raut

Male

26-35

2/15/2015 1:10:20 Shrikant ghadge

Male

26-35

2/15/2015 9:54:06 Nikhil Jambhulkar

Male

18-25

Female

18-25

2/15/2015 10:21:33 kalyani deo

3.Travel Modes preferred fo4.How frequently you travel5.Are you aware of E-ticket/
6.Where do you book your t
Other

Once in a month

Yes

Reservation Counter

Train

Once in a week

Yes

Online

Train

Once in a week

Yes

Reservation Counter

Cab

Once in a week

Yes

Online

Train

Infrequent

Yes

Online, Reservation Counte

Other

Infrequent

Yes

Reservation Counter

Train

Infrequent

Yes

Online

Other

Infrequent

No

Reservation Counter

Train

Once in a month

Yes

Online

Train

Infrequent

Yes

Online

Train

Once in a month

Yes

Online, Travel Agent

Train

Twice in a week

Yes

Online

Train

Once in a month

Yes

Online

Train

Once in a week

Yes

Online

Train

Twice in a week

Yes

Reservation Counter

Cab

Once in a week

Yes

Reservation Counter

Train

Once in a month

Yes

Online, Travel Agent

Train

Infrequent

Yes

Online

Bus

Once in a week

Yes

Travel Agent

Train

Infrequent

No

Reservation Counter

Other

Once in a month

Yes

Online

Train

Twice in a week

Yes

Online

Train

Infrequent

Yes

Online

Train

Twice in a week

Yes

Reservation Counter

Other

Once in a month

Yes

Online

Bus

Once in a month

Yes

Online, Reservation Counte

Train

Infrequent

Yes

Online

Train

Once in a week

Yes

Other

Train

Twice in a week

Yes

Online

Train

Twice in a week

Yes

Other

7.What are the reasons for 8. Please rate the followin 8. Please rate the following8. Please rate the followin
N/A

Long que

Inconvenience

Long que

N/A

N/A

Long que

N/A

Long que

N/A

Inconvenience

Long que

Lack of time

Long que

Inconvenience

Long que

Difficulty to get CNF tickets

Long que

Inconvenience

N/A

Difficulty to get CNF tickets

Long que

Long que

Long que

N/A

Lack of time

N/A

N/A

Lack of time

Long que

8. Please rate the followin 8. Please rate the following9.How

parameters
important
on aor
scale
unimporta
of 1-5
10.How
according
muchtodelay
theirthe
importance.Do
pas
you agree
1

1 Neutral

NR

4 Fairly Important

15-30 min

1 Very Important

<15 min

1 Neutral

<15 min

2 Fairly Important

15-30 min

2 Neutral

15-30 min

3 Fairly Important

<15 min

2 NR

15-30 min

1 Fairly Important

<15 min

3 Very Important

NR

1 Very Unimportant

<15 min

4 Fairly Important

15-30 min

2 Very Important

<15 min

2 Very Unimportant

30-45 min

4 Fairly Important

15-30 min

1 Fairly Important

<15 min

3 Neutral

15-30 min

1 Neutral

15-30 min

4 Very Important

<15 min

3 Fairly Important

15-30 min

5 Neutral

<15 min

1 Very Important

<15 min

4 Fairly Important

30-45 min

1 Neutral

<15 min

3 Very Important

15-30 min

2 Very Important

15-30 min

1 Neutral

<15 min

1 Very Important

15-30 min

2 Neutral

15-30 min

1 Fairly Important

<15 min

11.Are You Missed the train12.Are you Happy with Avail13.Are you Happy with the 1
a4.Are you Happy with the A
Yes

Satisfied

Moderately Satisfied

Moderately Satisfied

Yes

Satisfied

Moderately Satisfied

Neutral

Yes

Least Satisfied

Least Satisfied

Least Satisfied

Yes

Moderately Satisfied

Least Satisfied

Least Satisfied

Yes

Moderately Satisfied

Satisfied

Satisfied

Yes

Satisfied

Satisfied

Satisfied

Yes

Least Satisfied

Least Satisfied

Least Satisfied

Yes

Satisfied

Satisfied

Satisfied

No

Satisfied

Moderately Satisfied

Least Satisfied

No

Moderately Satisfied

Moderately Satisfied

Most Satisfied

No

Satisfied

Moderately Satisfied

Least Satisfied

Yes

Most Satisfied

Satisfied

Moderately Satisfied

No

Satisfied

Moderately Satisfied

Least Satisfied

No

Satisfied

Satisfied

Moderately Satisfied

No

Moderately Satisfied

Least Satisfied

Neutral

No

Moderately Satisfied

Moderately Satisfied

Least Satisfied

Yes

Satisfied

Least Satisfied

Satisfied

No

Moderately Satisfied

Moderately Satisfied

Neutral

Yes

Least Satisfied

Least Satisfied

Least Satisfied

Yes

Neutral

Least Satisfied

Least Satisfied

No

Satisfied

Least Satisfied

Moderately Satisfied

No

Moderately Satisfied

Moderately Satisfied

Moderately Satisfied

No

Moderately Satisfied

Moderately Satisfied

Moderately Satisfied

No

Satisfied

Satisfied

Satisfied

No

Least Satisfied

Moderately Satisfied

Moderately Satisfied

No

Moderately Satisfied

Moderately Satisfied

Moderately Satisfied

No

Satisfied

Most Satisfied

Satisfied

Yes

Satisfied

Satisfied

Moderately Satisfied

No

Satisfied

Moderately Satisfied

Satisfied

Yes

Least Satisfied

Neutral

Least Satisfied

15.Are you Happy with the number of booking counters?

Least Satisfied
Least Satisfied
Moderately Satisfied
Least Satisfied
Least Satisfied
Moderately Satisfied
Moderately Satisfied
Satisfied
Moderately Satisfied
Neutral
Moderately Satisfied
Least Satisfied
Least Satisfied
Satisfied
Least Satisfied
Neutral
Least Satisfied
Least Satisfied
Least Satisfied
Least Satisfied
Least Satisfied
Moderately Satisfied
Least Satisfied
Satisfied
Moderately Satisfied
Moderately Satisfied
Satisfied
Satisfied
Moderately Satisfied
Least Satisfied

30 Responses
Gender
Female
Male
Total

Response

Percentage
9
30%
21
70%
30
100%

1.What is your gender?

30%

70%

2.What is your Age Group

Age group
18-25
26-35
36-50
Above 50
Total

Response
18
10
1
1
30

Percentage
60%
33.34%
3.33%
3.33%
100.0000%

3% 3%
33%
60%

Mode
Bus
Cab
Train
Other
Total

Response

Percentage
2
6.67%
2
6.67%
21
70%
5
16.66%
30
100.00%

3.Travel Modes preferred for reaching your Dest

17% 7%7%

Bus
Cab
Train
Other

70%

Frequency Response
Once in a wee
Twice in a we
Once in a mon
Infrequent
Total

7
6
8
9
30

Percentage
23.33%
20%
26.67%
30%
100.00%

4.How frequently you travel by rai

Once in a
23%

30%

Twice in a

Once in a

Infrequen
20%
27%

.
Yes
No
Total

Response

Percentage
28
93.33%
2
6.67%
30
100.00%

5.Are you aware of E-ticket/I-ticket facility of India

30
25
20
response 15
10
5
0

Yes

No

6.Where do you book your tickets

Booking PlaceResponse
Online
Travel Agent
Counter
Other
Total

Percentage
19
55.88%
3
8.82%
10
29.41%
2
5.88%
34
99.99%

Other

Counter

Travel Agent

Online
0

10

12

14

16

Travel Agent

Online
0

10

12

14

16

7.Reasons for not booking your ticket y

Column1
Response
Inconvenience
Long que
Lack of time
No CNF ticket
N/A
Total

4
12
3
2
9
30

Issues
.
Cancelation charge
Ext amount for Eticket
Amount from other staion
Tatkal charges
Tatkal Timeing
Total

Percentage
13.33%
40%
10%
6.67%
30%
100.00%

Inconvenience; 13%
N/A; 30%

No CNF ticket; 7%
Long que; 40%
Lack of time; 10%

Extreamly dis Somewhat disNeutral

12
7
7
9
8
12
9
8
12
7
48
43

8
6
5
8
5
32

Somewhat Ectreamly Total

3
0
7
1
4
1
4
1
5
1
23
4

30
30
30
30
30

8.Do you agree with Action of Indian Railways for Ch

12
10
8

Extreamly disagree

Somewhat dissagree

4
2
0

Neutral
Somewhat agree
Ectreamly agree

Neutral

Somewhat agree

Ectreamly agree

9.How important or unimportant is onboard services (eg: tea, coffee, etc) i

35.00%
Importannce Response
Very Importan
Fairly Importa
Neutral
Very Unimport
NR
Total

8
10
9
2
1
30

Percentage
26.67%
33.33%
30%
6.67%
3.33%
100.00%

30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%

Very Important Fairly Important

Neutral

Very Unimportan

10.How much delay the passenge

Delay
<15 min
15-30 min
30-45 min
45-60 min
NR
Total

Response

Percentage
13
43.33%
13
43.33%
2
7%
0
0.00%
2
6.67%
30
100.00%

NR
45-60 min
30-45 min
15-30 min
<15 min

30-45 min
15-30 min
<15 min

0.00% 5.00% 10.00%15.00% 20.00% 25.00% 30.00%35

.
Yes
No
NR
Total

Response

Percentage
14
46.67%
16
53.33%
0
0.00%
30
100.00%

11.Are You Missed the train bein

18
16
14
12
10
8
6
4
2
0

Yes

0
NR

No
Response

12.Are you Happy with Availability of forms in

Neutral

Satisfaction Response
Least Satisfie
Moderately Sat
Satisfied
Most Satisfied
Neutral
Total

Percentage
5
16.67%
9
30.00%
14
47%
1
3.34%
1
3.33%
30
100.00%

MostSatisfied

Satisfied

Moderately Satisfied

Least Satisfied
0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

Moderately Satisfied

Least Satisfied
0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

13.Are you Happy with the availability of the bookin

Neutral

MostSatisfied

Satisfaction Response
Least Satisfie
Moderately Sat
Satisfied
Most Satisfied
Neutral
Total

8
13
7
1
1
30

Percentage
26.67%
43.34%
23%
3.33%
3.33%
100.00%

Satisfied

Moderately Satisfied

Least Satisfied
0.00%

10.00%

20.00%

30.00%

40.00%

14.Are you Happy with the Attitude of

Neutral

Satisfaction Response
Percentage
Least Satisfie
10
33.33%
Moderately Sat
9
30.00%

MostSatisfied

Satisfied

Moderately Satisfied

MostSatisfied

Satisfied
Most Satisfied
Neutral
Total

7
1
3
30

23%
3.34%
10.00%
100.00%

Satisfied

Moderately Satisfied

Least Satisfied
0.00%

5.00% 10.00% 15.00% 20.00% 25.0

15.Are you Happy with the number of bo

Neutral
Satisfaction Response
Least Satisfie
Moderately Sat
Satisfied
Most Satisfied
Neutral
Total

Percentage
14
46.67%
9
30.00%
5
17%
0
0.00%
2
6.66%
30
100.00%

MostSatisfied

Satisfied

Moderately Satisfied

Least Satisfied
0.00%

10.00%

20.00%

30.00%

ur gender?

Female

Male

Age Group?
18-25
26-35
36-50
Above 50

0%

aching your Destination?

Bus
Cab
Train
Other

travel by railways?
Once in a week
Twice in a week
Once in a month
Infrequent

cket facility of Indian Railway?

your tickets from?

10

12

14

16

18

20

10

12

14

16

18

20

ng your ticket yourself?

ience; 13%

ng que; 40%

0%

dian Railways for Changing rules of reservation?

xtreamly disagree

omewhat dissagree
eutral

omewhat agree

ctreamly agree

eutral

omewhat agree

ctreamly agree

vices (eg: tea, coffee, etc) in the train to you in the context of rail travel?

Fairly Important

Neutral

Very Unimportant

NR

he passengers can tolerate?

20.00%25.00% 30.00%35.00% 40.00%45.00% 50.00%

the train being it right time?

0
NR

se

ilability of forms in reservation counter?

40.00%

50.00%

40.00%

50.00%

bility of the booking staff on the window?

20.00%

30.00%

40.00%

50.00%

the Attitude of booking clerk?

00% 15.00% 20.00% 25.00% 30.00% 35.00%

e number of booking counters?

20.00%

30.00%

40.00%

50.00%