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Chapter 1. INTRODUCTION:-
USL
LSL
1.3 HISTORY OF SIX SIGMA:The roots of Six Sigma as a measurement standard can be traced back to Carl
Friedrich Gauss (1777-1855) who introduced the concept of the normal curve. Six Sigma as
a measurement standard in product variation can be traced back to the 1920s when Walter
Shewhart showed that three sigma from the mean is the point where a process requires
correction. Many measurement standards (Cpk, Zero Defects, etc.) later came on the scene
but credit for coining the term Six Sigma goes to a Motorola engineer named Bill Smith.
About Bill Smith:
Bill Smith is a key person in inventing Six Sigma concept though many news media
ignore his contribution. Born in Brooklyn, New York in 1929, Bill Smith graduated from the
U.S. Naval Academy in 1952 and studied at the University of Minnesota School of Business.
In 1980s, after working for nearly 35 years in engineering and quality assurance, he joined
Motorola, serving as senior quality engineer for the Land Mobile Products Sector. He
passed away after a heart attack in early 90s and Bill Smith is recognized as "The father of
Six Sigma" for his great contribution to the quality's evolution journey.}
In the early and mid-1980s with Chairman Bob Galvin at the helm, Motorola
engineers decided that the traditional quality levels measuring defects in thousands of
opportunities didnt provide enough granularity. Instead, they wanted to measure the
defects per million opportunities. Motorola developed this new standard and created the
methodology and needed cultural change associated with it. Six Sigma helped Motorola
realize powerful bottom-line results in their organization in fact, they documented more
than $16 Billion in savings as a result of our Six Sigma efforts.
Since then, hundreds of companies around the world have adopted Six Sigma as a
way of doing business. This is a direct result of many of Americas leaders openly praising
the benefits of Six Sigma. Leaders such as Larry Bossidy of Allied Signal (now Honeywell),
and Jack Welch of General Electric Company.
GE saved $12 billion over five years and added $1 to its earnings per share.
Honeywell (Allied Signal) recorded more than $800 million in savings.
brief
description of this case study project is given to provide the context. A description of
the analysis and key findings from this case study is also explained.
Balanced Scorecard
Benchmarking
Business Process Management (BPM)
Design for Six Sigma (DFSS)
DMAIC
Harada Method
Kaizen
Lean
Metrics
Plan, Do, Check, Act
Project Management, etc.
From the following methodologies DMAIC methodology is used in this project for Six Sigma
implementation on an under-construction project or building for its waste management
which is explained below.
3.2 DMAIC METHODOLOGY:DMAIC (an abbreviation for Define, Measure, Analyze, Improve and Control) refers
to a data-driven improvement cycle used for improving, optimizing and stabilizing business
and construction processes and designs. The DMAIC improvement cycle is the core tool
used to drive Six Sigma projects. However, DMAIC is not exclusive to Six Sigma and can be
used as the framework for other improvement applications.
DMAIC is an abbreviation of the five improvement steps it comprises: Define,
Measure, Analyze, Improve and Control. All of the DMAIC process steps are required and
always proceed in the given order.
For a specific time, there were two sites under observation for the implementation of lean
methodology. These two sites are as follows:
4.1 DEFINE:
The purpose of this step is to clearly articulate the business problem, goal, potential
resources, project scope and high-level project timeline. This information is typically
captured within project charter document. Write down what you currently know. Seek to
clarify facts, set objectives and form the project team. Define the following:
A problem
The customer(s)
The target process subject to DMAIC and other related business/construction processes
Project targets or goal
Project boundaries or scope
A project charter is often created and agreed upon during the Define step.
For site A:
Dependency : Independent
Tools used: Flow chart, data collection, bar chart, root cause analysis, improvement
chart.
For site B:
Dependency: Independent.
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Tools used: Flow chart, data collection, bar chart, root cause analysis, improvement
chart.
4.2 MEASURE:
The purpose of this step is to objectively establish current baselines as the basis for
improvement. This is a data collection step, the purpose of which is to establish process
performance baselines. The performance metric baseline(s) from the Measure phase will be
compared to the performance metric at the conclusion of the project to determine objectively
whether significant improvement has been made. The team decides on what should be
measured and how to measure it. It is usual for teams to invest a lot of effort into assessing
the suitability of the proposed measurement systems. Good data is at the heart of the
DMAIC process:
Collect data to create a process performance capability baseline for the project metric,
that is, the process.
Assess the measurement system for adequate accuracy and precision.
Establish a high level process flow baseline. Additional detail can be filled in later.
For specific time, all data available for two sites was collected. For successful adopting
of lean methodology, it is most important job to find estimation and costing of project.
Monthly interval for selected 3 materials, viz., AAC blocks, cement, steel was made for
knowing their actual demand and total use. All data is collected and presented in a wellmannered tabular form as shown below.
Process Flowchart
Data Collection Plan/Example
Benchmarking
Measurement System Analysis/Gage R&R
Voice of the Customer Gathering
Process Sigma Calculation
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Decemb
er
2014
April May
201 2015
5
Total
ESTIMATE
575
1321
1948
648
167
0
980
7142
TRANSPORTATIO 3
N DAMAGE
136
46
23
12
224
USED
557
1284
1902
634
163
9
963
6979
ON SITE
DAMAGE
18
30
46
14
31
17
156
% WASTE
3.13%
2.3%
2.3%
2.16
%
1.8
%
1.73
%
2.18
%
12
Decemb
er
2014
April
2015
May Total
2015
ESTIMATE
1072
900
600
750
380
450
4152
TRANSPORTATI
ON DAMAGE
11
19
57
1051
871
592
740
376
446
4076
21
29
10
76
1.95%
3.22%
1.33%
1.34
%
1.05
%
0.89
%
1.83
%
USED
ON SITE
DAMAGE
% WASTE
13
Decembe
r
2014
Januar
y
2015
Februar
y
2015
March
2015
April
2015
May Total
2015
ESTIMATE
370
bags
340
bags
710
bags
240
bags
680
bags
180 2520
bags
USED
350
bags
335
bags
685
Bags
238
bags
676
bags
179 2463
bags
WASTED
3.5
bags
2
bags
5.5
bags
1.39
bags
3.33
bags
1
bag
16.72
% WASTE
1%
0.58%
0.77%
0.57
%
0.49
%
0.5
%
0.66
%
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DESCRIPTION
ESTIMATE
200
520
650
1370 400
120
2970
USED
200
460
380
1040 360
120
2560
WASTED
Nominal 1.6
4.6
Nominal11
% WASTE
0.32% 0.48%
15
April May
2015 2015
1.44
0.43% 0.36%
Total
0.37%
Table 4
Problem definition: Wastage of steel during construction.
Site: A
Table 5
DESCRIPTION
April
2015
May
Total
2015
ESTIMATE 3050 kg
3092 kg 4585 kg
2065
kg
3563
kg
1500 17855
kg
kg
Wastage
5 kg
2.5kg
12kg
4kg
5kg
1kg
29.5
kg
% WASTE
0.16
0.08
0.28
0.19
0.15
0.06
0.17
%
16
DESCRIPTION
ESTIMATE 5394 kg
950 kg
6885 kg
1000
kg
Wastage
13 kg
4 kg
26 kg
% WASTE
0.24
0.42
0.38
17
7130
kg
Total
4960
kg
26319
kg
3.2 kg 19.2
kg
8 kg
73.4
kg
0.32
0.16
0.27
%
0.27
Detailed process maps can be created to help pin-point where in the process the root
causes reside, and what might be contributing to the occurrence. Analysing the time lapsed
for the construction and identification of the ways to eliminate gap between the current
performance of the system or process and the desired goal. Improving the top causes
identified in the Analyse phase, with the intent of either controlling or eliminating those
causes to achieve breakthrough performance. This step use creative ways to find new
ways to do things better, cheaper or faster.
Histogram
Pareto Chart
Time Series/Run Chart
Scatter Plot
Regression Analysis
Cause and Effect/Fishbone Diagram
5 Whys
Process Map Review and Analysis
Statistical Analysis
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19
This whole root cause description is dependent on reason analysis. It includes following
reasoning:
Site: B
On site
Transportation
Handling
Vehicle
Route
Storage
Supervision
Distance
Damaged
Careless use
Design
change
Brickwork
Wastage of
AAC blocks
Lack of Skills
Labour
This whole root cause description is dependent on reason analysis. It includes following
reasoning:
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22
CAUSE ANALYSIS
Over ordering
Wastage of
CEMENT
Improper
storage
Lack of good
supervision
Loss during
concreting
This whole root cause description is dependent on reason analysis. It includes following
reasoning:
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Unmeasured
use
CAUSE ANALYSIS
On site
Handling
Storage
Wastage of
CEMENT
Lack of skill
Tendency to
use more
concrete
labour
24
25
CAUSE ANALYSIS
Over ordering
CUTTING WASTE
Wastage of
STEEL
Lack of good
supervision
No availability of
PRECISED record
This whole root cause description is dependent on reason analysis. It includes following
reasoning:
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CAUSE ANALYSIS
Wastage of
STEEL
Lack of good
supervision
CUTTING WASTE
This whole root cause description is dependent on reason analysis. It includes following
reasoning:
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5.2 IMPROVE:
The purpose of this step is to identify, test and implement a solution to the problem; in
part or in whole. Identify creative solutions to eliminate the key root causes in order to fix
and prevent process problems. Use brainstorming or techniques like Six Thinking
Hats and Random Word. Some projects can utilize complex analysis tools like DOE (Design
of Experiments), but try to focus on obvious solutions if these are apparent.
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31
32
Month- Feburary2015
As compared to analysis of previous month and its improvement, only 8 blocks were
damaged out of 600 blocks i.e. 1.33% wastage.
In this improvement phase, the labors were instructed to handle and store the bricks
properly.
attempt was made to use all the damaged and non-useful blocks for waterproofing. This
system was advised to keep operating in future work.
(Material Cement )
Month- January 2015 :Here out of 520 cement bags 460 bags were used and half bag was wasted due to nonmeasurement use of cement.
Hence, supervisor was suggested to instruct the labours to use cement by measuring it do
decrease the over use of cement.
Month-February 2015 :
In this month, out of 650 bags 3bags were wasted from which 2bags were wasted due to
unpredicted rainfall, because proper ground protection from water entering in the shelter
was not provided.
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5.3 Control :
Control:
The purpose of this step is to sustain the gains. Monitor the improvements to ensure
continued and sustainable success. Create a control plan. Update documents,
business process and training records as required.
A Control chart can be useful during the Control stage to assess the stability of the
improvements over time by serving as guide to continue monitoring the process and
provide a response plan for each of the measures being monitored in case the
process becomes unstable.
Control phase is about sustaining the changes made in the Improve phase to
guarantee lasting results. The best controls are those that require no
monitoring.Controls are required to ensure that the improvements are
maintained over time.
Medium scale
Large scale
Transportation of materials
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Distance between site and supplier should be minimum as possible. If possible, stable
vehicle should be preferred for transportation.
Contract
As far as possible, contract should be taken without material; materials which satisfy
specification should be provided with optimum cost.
If not possible, the quality of materials should be checked thoroughly according to its
specifications.
On site
Due to being a small scale project, if latest equipments are not available, then skilled labour
should be preferred so as to minimize waste due to delay mistakes and overuse.
1. BRICKS
Choosing type of bricks
Machine made AAC blocks/ bricks are more preferred than handmade red bricks.
Stacking of bricks
1. Stacking in pile formation
2. Providing appropriate shelter
3. Stacking near to working area
As per the requirement, prefer use of broken bricks instead of fresh ones.
Reuse of red bricks Small broken pieces of red bricks should be used for waterproofing
purposes.
2. CEMENT
Stacking of cement
1. Cement should be stacked on higher ground.
2. Appropriate arrangements must be made under cement bags to avoid contact with
water. For ex. Place cement bags over bamboos to prevent contact from water
beneath it.
Handling of cement
Place plastic sheet below cement bags to avoid wastage of cement while handling.
3. STEEL
Precise design estimation of steel requirement so as to order the steel accordingly.
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Materials satisfying the specific limits should be bought. Most minimum costing brand with
satisfying specification should be used.
Transportation of materials
Truck for transporting materials is recommended. If not, possible, then tractor
with 2 axle is preferred.
If received materials like bricks are broken more than 15% of ordered quantity
then consignment should not be accepted and returned to consigner.
Contract
As far as possible, contract should be taken without material; materials which satisfy
specification should be provided with optimum cost.
If not possible, the quality of materials should be checked thoroughly according to its
specifications.
On site
Machines such as mixer, material lift, vibrators etc. should be used. Skilled labour to
avoid mistakes and delay.
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1. BRICKS
Choosing type of bricks
Machine made AAC blocks / bricks are more preferable than handmade red
bricks.
Stacking of bricks
1. Stacking in pile formation
2. Providing appropriate shelter
3. Stacking near to working area
Handling of bricks
Circulation of bricks within the site should be carefully done and handled. If
possible, instrument should be used.
2. CEMENT
Stacking of cement bags
1. Cement should be stacked on higher ground.
2. Appropriate arrangements must be made under cement bags to avoid contact with
water. For ex. Place cement bags over bamboos to prevent contact from water
beneath it.
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Handling of cement
Place plastic sheet below cement bags to avoid wastage of cement while handling.
3.STEEL
Specify the order of steel bars of length 40 feet and 32 feet only. Rest is same as small
scale construction.
Usage of steel shall be planned and executed by site in-charge to minimize wastage. As
and when smaller length pieces of steel are available to meet the requirement, the same
shall be used rather than cutting from long pieces. This requires effective control and
monitoring by site in-charge.
Instructions to Contractor:
1. Provision of waste reduction training to on-site staff is also considered important in raising
environmental awareness and helping site staff generating a better working procedure to
reduce generation of materials wastage.
2. Use suitable, safe and secure storage For trades or materials where just in time
deliveries cannot be set up, suitable, safe and secure storage should be provided so that
damage during storage and moves is avoided.
3. Consider mechanical systems and machinery for moving materials This is particular
useful for trades where materials are delivered in large quantities ( brickwork, block work).
4. By using mechanical handling of materials damage and loss during materials movement
on site is minimised.
5. Consider off site construction Off site construction of elements is becoming a popular
method to improve efficiency and quality. Offsite construction minimises the amount of work
required on Site and in particular reduces wastage.
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Qualitative Checklist
Focus on: Producing an accurate estimate of the materials required for the project as this
is the first step in avoiding unnecessary waste.
Think about: Ways to ensure accurate estimates includes obtaining robust and reliable
Information and using this information to produce accurate measures
How was the material
quantity calculated?
CAD take-off
Measure from printed
drawings
Cost plan / BQ quantity
Site measurement
Other (please specify)
Remarks
Focus on: The waste allowance can be split between design waste (i.e. off cuts) and
construction process waste. By doing this, more accurate estimates can be
made, resulting in tighter material ordering and more focused mitigating actions.
Think about: Using accurate material estimates, what are the factors that generate waste
and how they relate to design and/or the construction process
Remarks
Remarks
Yes.......................
No........................
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Focus on: Identifying the largest contributors to waste specific to this project and in
identifying
ways to reduce this waste with minimal effort.
Think about: How opportunities to reduce waste can be achieved
1 - Material delivery
Remarks
2- On site storage
3- Co-ordination &
sequencing
4- Complexity of design
5- Rework
6- Design changes
7 - Others (please list)
...................................
Focus on: How to minimise the quantity of materials which are unused.
Think about: How to reuse or recycle materials that are left over after work is completed.
What will be done with
unused materials?
Returned to supplier
Taken away by subcontractor
Given away
Recycled
Remarks
Recycled
Sent to landfill
Other
Remarks
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Responsibility
44
Remarks
Various planned flow chart were provided for both sites for all materials.
For both sites flow chart for reducing AAC blocks wastage is as followsTRANSPORTATION OF MATERIAL
UNLOADING MATERIAL
YES
NO
Supervised handling
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SUPERVISED PROCEDURE
DAILY OBSERVATION
46
DAILY OBSERVATION
47
6.1 Comparison of work structure before and after the start of the project
From the above data compilation, the wastage of the materials were compared with
the current wastage and the wastage before starting the project. It was found that a major
units of materials wastage was minimized and the lean methodology also proved a
continuum improvement in the ways of material management.
Following data shows us the improvements before starting the project.
BEFORE
AFTER
49
50
3.50%
3.00%
December
2.50%
January
2.00%
Febuary
March
1.50%
April
1.00%
May
0.50%
0.00%
AAC Blocks Site A
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1%
1%
1%
December
1%
January
1%
February
1%
March
0%
April
0%
May
0%
0%
0%
Cement Site A
Cement Site B
6.3.1 Bricks
In case of the bricks, the total percentage wastage on site was 3.13% but using the lean
methodology it was reduced to 1.73%, i.e. the current wastage is 45% less than it was
before starting the project. The amount of AAC blocks which were damaged included in the
wastage were used for waterproofing. This makes the total utilization of the blocks, in other
words the amount of blocks which was estimated for the waterproofing was saved and this
is a soft financial benefit which will ultimately sum up along the other materials boosting the
economic gain.
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6.3.2 Cement
In case of cement, the wastage of cement only occurs due to carelessness and
improper storage of the cement. But the lean methodology has attempted to reduce its
defects and mistakes and the measurement charts show the wastage reduction percentage.
The soft benefit of the cement is hardly makes any difference in the overall economic gain
but it sure makes an impression on the way of the work structure and how it should have
been. Hence, the project focuses on the management of the use of cement and its storage,
because it may not differ much in the profit but if implemented it can sure prevent any
uncertain losses.
6.3.3 Steel
The major amount of loss in steel was occurred due to the cutting of steel. As the
dimensions of the construction may differ respectively it is impossible to manufacture exact
dimension of individual steel requirement. As a result, in this project an attempt has been
made to reuse the steel instead of reducing the wastage technically. In this case, the steel
of appropriate dimensions were used for other construction activities. This helped to
manage the estimate of the steel thus saving the cost of extra steel required for those
activities.
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Chapter 8 References
Abdulhamid http://leanconstruction.dk/media/16779/SixSigma%20in%20Lean%20Construction%20Systems_Opportunities%20and%20Challenges.
pdf
6 International Journal of Emerging Technology and Advanced Engineering, Department of
Civil Engineering,SSVPS Deore College of Engineering,Dhule ,India
http://www.ijetae.com/files/Volume3Issue5/IJETAE_0513_88.pdf
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