Quality of Service survey : Drainage Infrastructure

Survey to determine important attributes for Drainage infrastructure

Q1.The following table lists some of the important attributes which are used to define Drainage infrastructure in a
rural settlement. Based on your opinion select the attributes which you perceive as important and how much they
are important to you. Please rank them from Very important = 5 to not important = 1 (Place a
in the
appropriate box)
Unit
Com Level of Importance
Com
Important Moderately Less
Not
Attributes
ment Very
ment
Important

5
Accessibility
Distance to
community drains
Connectivity to
community drain
Quantity
Percentage of
streets length
having drains
Percentage of
streets length
having pucca drains
Quality
Dissipation time of
water after heavy
rain from drains
Design of
community drains
Cleanliness of
community drains
Frequency of drain
channel cleaning
Frequency of
occurrence of
diseases
Frequency of water
logging
Distance of waste
water disposal site
System for waste
water disposal
Sustainability
Maintenance ease
Life span
Efficiency of
organization for
cleaning drains

Meters
Very good.
Very bad
%

Minutes

Very good.
Very bad
Very clean..
Very dirty
No. of
times/year
No. of
times/year
No. of
times/year
Km
Adequate

Very easy /
Very tough
Years
Efficient
Inefficient

Important

Important

Important

Any other indicators you think to be important:

1.
2.
Do you think there are other aspects and problems which is not covered in this survey
1.
2.
Slope of the area:
Q2. What is the present condition of service quality of drainage infrastructure? How much are you satisfied with
present condition? Do you need improvement in present condition? What is your desired service quality and what
is the minimum service level you can accept?
Accessibility
Distance to community drain from the house (Meters)
How far is the nearest community drain from your house.. Meters
How near you want to have the community drain
Minimum desired Meters
Maximum acceptable Meters
How satisfied are you with the present distance of community drain from your house
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Connectivity to community drain
Is your house connected to the community drain: Yes / No
If yes,
Drain type:
Pucca / Kutcha
Personal /Shared
If no: How waste water is disposed?

On street / Road / Community land / Agricultural field / Other

Do you treat waste water before reuse? Yes / No

If yes, treatment method:
Do you face any problems? E.g. water logging, etc.
How satisfied are you with the present connectivity of households to community drain?
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Do you want any support for construction of drains connecting your house to the community drain?
Yes / No
If yes,
From which agency? Government / Gram Panchayat / Community / Other / Cant say / Dont know
Which type of support? Monetary / Labor / Other / Cant say / Dont know
Quantity
Percentage of Streets length having drains (%)
What is the percentage length of streets having drains at present in your village ..%
What percentage of street length should have drains (presence of drain would result in proper drainage and prevent
flooding of streets and essential for clean environment of village)
Maximum desired ..%
Minimum acceptable ..%

How satisfied are you with the present percentage of streets having drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Percentage of Streets length having Pucca drains (%)
What percentage of streets length have pucca drains at present in your village ..%
What percentage of streets length should have pucca drains
Maximum desired..%
Minimum acceptable..%
How satisfied are you with the present percentage of streets length having drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Percentage of Streets length having covered drains (%)
What percentage of streets length have covered drains at present in your village ..%
What percentage of street length should have covered drains
Maximum desired..%
Minimum acceptable..%
How satisfied are you with the present percentage of street length having covered drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Percentage of different types of streets having drains
Street Type Drain type
Existing (%) Desired (%) Acceptable (%)
Pucca covered
Major street Pucca uncovered
Kutcha
Underground pipe
Pucca covered
Minor street Pucca uncovered
Kutcha
Underground pipe
Pucca covered
Lane
Pucca uncovered
Kutcha
Underground pipe
How satisfied are you with the present percentage of street length having drains for following types of streets?
Major street
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Minor street
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5

Lane
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Quality
Dissipation time of drain water after heavy rain (Hours)
What is the present time of dissipation of drain water after heavy rain Hours
In what time drain water should dissipate after heavy rain
Minimum desired time Hours
Maximum acceptable time Hours
How satisfied are you with the present drain water dissipation time
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Frequency of water logging (No of times/year)
What is the present frequency of water logging at present ... No of times/year
Reasons for water logging
Existing cond.
Problems with community
drain

Level of Importance
Very
Important

Yes

Important

Moderately
Important

Less
Important

No

Not
Important

5
4
3
2
1
Inadequate channel width
Inadequate channel Depth
Inadequate slope of channel
High sedimentation in
channel
Uncontrolled disposal of
solid waste
Lack of street cleaning
Inadequate arrangement for
cleaning
Lack of Community
participation
Inadequate number of
drainage channel
Design of community drains
How satisfied are you with the present design of community drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Cleanliness of community drains (Sedimentation, waste disposal, etc.)
How clean are community drains at present?
Very clean Clean Moderately clean Dirty Very Dirty

How satisfied are you with the cleanliness of following types of drains?
Pucca uncovered drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Pucca covered drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Kutcha drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Underground drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Who cleans the community drains? Household / Gram Panchayat /NGO / SHG /Community participation / Other
In your opinion who should clean the community drains?
Frequency of drain channel cleaning (Times/Year)
How frequently community drains are cleaned at present Times/Year
What is the frequency of community drains cleaning desirable to you Times/Year
What is the minimum frequency of community drains cleaning acceptable to you Times/Year
How satisfied are you with the frequency of community drains cleaning
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Frequency of occurrence of diseases (No. of times/year)
List the details about the incidence of drainage related diseases
Type of Diseases

Number of
occurrence/year

Impact/year

No. of days
suffer

Number of persons suffer/year

No. of
deaths

Old

Adult

Children
<14

14-18

Malaria
Meningitis
Schistosomiasis
Filariasis
Typhoid

How bothered are you by frequency of occurrence of diseases?

Very
bothered
5

Bothered
4

Moderately
Bothered
3

Less
Bothered
2

Not
Bothered
1

Sustainability
Consider the following types of community drains and rate them on following features
Maintenance ease (in terms of cost, labour, time, etc.)
Pucca uncovered drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Pucca covered drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Kutcha drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Underground drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Life span
Pucca uncovered drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Pucca covered drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Kutcha drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Underground drain
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Overall satisfaction for community drains
Pucca uncovered drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Pucca covered drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Kutcha drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5

Underground drains
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Disposal of waste water from community drains
Place of waste water disposal: agricultural field/community land/river/canal/tank/pond/stabilization pond
Distance of waste water disposal site (Kilometre)
At what distance community waste water is disposed from your house.. Kilometre
At what distance waste water should be disposed from the house
Desired distance Kilometre
Acceptable distance.. Kilometre
How satisfied are you with the present distance of waste water disposal site?
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
What problems do you face due to community waste water disposal?
Problems

Existing Very Important Important Moderately Less Important Not Important

Yes

Important

No

Foul odor
Waste of fertile land
Mosquitoes
Flies
Insects

Suggest some appropriate measures for disposal of waste water

1.
2.
System for waste water disposal
How satisfied are you with the present system for the waste water disposal
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5
Do you reuse the community waste water: Yes / No
Purpose of reuse: Crop irrigation / Kitchen gardens / Building purpose / Animals / Other / Cant say / Dont know
Efficiency of organization for cleaning drains
How much is the present organization efficient in cleaning drains
Very Good Good Average Poor Very Poor
5
4
3
2
1
How satisfied are you with the present organization/arrangement for cleaning community drains?
Very Satisfied Satisfied Moderately satisfied Less Satisfied Not Satisfied
4
3
2
1
5

Willingness to Pay Survey

An improvement in the present condition of drainage infrastructure in your village would minimize health
problems and improve environmental condition in and around village. It would make village clean and improve
aesthetic look of the village. Your village might be rewarded by the government or other agency.
Do you want improvement in present drainage infrastructure?
If no, Reasons

Yes / No / Cant say / Dont know

1.
2.
Which agency should carry on the improvement work?
Government / Gram Panchayat / NGO / SHG / Community / Other / Cant say / Dont know
Who should Execute the improvement work:
Private contractor alone / Private contractor with Gram Panchayat / Community / Other / Cant say / Dont know
For improvement of drainage infrastructure as per your desires and needs you have to contribute in terms
of money, time, labour, etc. from your side.
Q1. Would you contribute some amount for the improvement of drainage infrastructure in your village?
Yes
No
Dont know
Cant say
Q2.Would you contribute in labour for the improvement of drainage infrastructure in your village?
Yes
No
Dont know
Cant say
If yes, how many days:
Q3.Would you contribute in material for the improvement of drainage infrastructure in your village
Yes
No
Dont know
Cant say
If yes, what amount and what material
If yes to Q1 ,
How much would you contribute? (The maximum amount of Rs.) .
If the scheme undertaken is better than your desire/expectation Would you contribute more than the maximum
stated amount?

Yes

No

Dont know

Cant say

If yes, how much? Rs.

How would you contribute? Daily / Weekly / Monthly / Quarterly / Half yearly / Yearly / Cant say / Dont know
Implementation requires both onetime payment (construction cost) and regular maintenance cost
What would you contribute to?
Onetime payment (construction cost) / Regular maintenance cost / Both / Cant say / Dont know
If Onetime payment (construction cost),
Maximum amount you would contribute Rs.
How would you contribute onetime payment / construction cost ?
All payments once / In a month / In a year / Cant say / Dont know

If regular maintenance cost,

How much would you contribute for regular maintenance (in Rs.)..
How would you contribute for regular maintenance ?
Monthly / Quarterly / Half yearly / Yearly / Cant say / Dont know
Who would collect the contributions:
Government officials / Gram Panchayat / NGO / SHG / Village committee / Private contractor / other
If no to Q1, Reasons
Reason for not willing to contribute
Responses
The government should pay for the whole work
I cant afford it
I dont think the scheme would be effective and sustainable
I dont have a problem with the present condition of drains
I dont bother the consequences of poor condition of drains
Cant say
Dont know
Considering your contribution .How much improvement you desire for the following aspects of service

Attributes

Improved condition

Accessibility

Distance to community drain from the house (Meters)

Quantity
Percentage of Streets length having drains (%)
Percentage of Streets length having pucca drains (%)
Quality
Dissipation time of water after heavy rain from drain (Minutes)
Design of community drains
Cleanliness of community drains
Frequency of water logging (No. of times/year)
Frequency of drain channel cleaning (No. of times/year)
Frequency of occurrence of diseases (No. of times/year)
Minimum
Distance of waste water disposal site (Meters)
System for waste water disposal
Sustainability
Maintenance ease
Easy
Life span (Years)
Efficiency of organization for cleaning drains
Efficient
Could you rethink and restate the Maximum contribution you can afford? Rs
How sure are you to contribute the above stated amount
Very sure Sure Not sure Cant say Dont Know
5

Do you have stated more amount than actually you can contribute
Yes / No / Cant say / Dont know

Do you feel difficulty in answering the questions?

Very difficult Difficult Less difficult Not difficult Cant Say Dont Know
6

Willingness to Pay for community drain cleaning

Would you favour if some arrangement made for cleaning drains? Yes / No / Cant say / Don know
If yes,
Drains should be cleaned: Daily / Weekly / Monthly / Quarterly / Half yearly / Yearly / Cant say / Dont know
Which agency should clean drains?
Gram Panchayat with the help of private contractor / Gram Panchayat with the help of MNREGA workers /
Community with the help of private contractor / Community by themselves / NGO / SHG / Cant say / Dont know
Would you pay for drain cleaning?
Yes
No
If yes,
You would contribute in terms of: Money / Time / Other
If money,
State maximum amount you would pay Rs.
How would you pay? Monthly / Quarterly / Half yearly / Yearly / Cant say / Don know
If time,
Number of days./year
If other, State what you would contribute?
If no, Reasons
Reason for not willing to contribute
Responses
The government should pay whole amount for drain cleaning
I cant afford it
I dont think the arrangement would be effective and
sustainable
I dont have a problem with the present level of cleanliness of
drains
I dont bother about the dirty drains
I can clean drains
Cant say
Dont know
How sure are you to contribute the above stated amount
Very sure Sure Not sure Cant say Dont Know
5

Do you have stated more amount than actually you can contribute
Yes / No / Cant say / Dont know

Questions for interviewer

Did the respondent feel difficulty in answering the question?
Yes / Mostly / Seldom / Never
Did the respondent hesitate in stating the amount he/she want to contribute?
Yes / Mostly / Seldom / Never
Did the respondent have difficulties in stating their willingness to pay?
Yes / Mostly / Seldom / Never