Quality Assurance Manual

Document: CIV QAM

Quality Management System

Planning
Section 14

Rev: E 0
Date: 15/08/2009
Page: 1 of 3

Process flow for Quality Management System Planning

Quality Assurance Manual

Document: CIV QAM

Quality Management System

Planning
Section 14

Rev: E 0
Date: 15/08/2009
Page: 2 of 3

Process flow for Quality Management Systems Planning

Purpose:

To ensure that the quality management system is planned and

documented to meet the requirements of ISO 9001-2008 and to
maintain its integrity when any changes are planned and
implemented

Scope:

The scope of the quality management system as identified within

the quality manual section 1.2
Objectives:
Define all the necessary processes needed to achieve the
companys policy and

Inputs:
Step
1

2
3

objectives, and to achieve client satisfaction on an ongoing basis,

Business plan, Client requirements
Activity

Need or requirement for a formal quality

management system to meet the
requirements of ISO 9001-2008 has been
identified
Scope of the quality management system is
identified
Determine and document both the core and
supporting processes required to achieve
the scope of registration

Identify the flow and interaction of all

processes

Identify resource requirements and verify

suitability to achieve process results

Determine controlled documentation

needed to provide evidence that stated
requirements are achieved

Identify and develop any procedures, work

instructions, flow diagrams, methodologies
which are required to achieve process
conformity
Verify that processes are carried out
according to process flow requirements and
are achieving objectives

Responsibility

Reference
document

Managing
Director

Business plan

Managing
Director
Managing
Director /
Operations
Manager
Managing
Director /
Operations
Manager
Managing
Director /
Operations
Manager
Managing
Director /
Operations
Manager
Operations
Manager/
SHEQ Manager.

Policy manual

SHEQ Manager.

Internal Audit report

Policy manual

Policy manual

Meeting minutes

Quality
management
system

10
11

12

Quality Assurance Manual

Document: CIV QAM

Quality Management System

Planning
Section 14

Rev: E 0

Identify and carry out any training

requirements needed for the processes

Operations
Manager

Implementation of processes / operations

Monitor effectiveness of quality
management system by conducting internal
audits, management reviews, determining
customer satisfaction
Any changes needed to the quality
management system are identified and
recorded

All personnel
Managing
Director /
Operations
Manager
Operations
Manager,
Contract
Manager,
SHEQ Manager.
Operations
Manager,
SHEQ Manager.

13

Planning to meet the changed requirements

takes place. Draft documents are developed
reviewed and where necessary issued for a
trial period

14

Processes are measured and evaluated

against draft documents where required.
Once accepted draft documents are
incorporated into the formal system
Monitor the effectiveness of quality
management system by conducting internal
audits, management reviews, determining
customer satisfaction

15

Outputs:

Operations
Manager /
Management
representative
Operations
Manager /
Managing
director

Date: 15/08/2009
Page: 3 of 3
Competence,
awareness and
training procedure
Internal Audit report
Review minutes
Meeting minutes,

Meeting minutes,
Control of
documents
procedure
Internal Audit report
Quality System
Internal Audit report
Review minutes

Quality management system, training and resource requirements,

quality records