Tasks

1. Unpack the Appliance

2. Rack Mount the Appliance
3. Connect the Cables
4. Perform Initial Configuration
5. Verify Network Access
6. Next Steps
Troubleshooting
Service Information

Quick Start Guide: CacheFlow Appliance 500 Series

13

To install the CF 500 appliance into a four-post equipment rack, follow the steps below:
1. Attach the inner rail to the appliance:

Unpack the Appliance

Unpack the shipment package and verify the contents of the box.

a. Align the inner rail to the four mounting posts on the side of the chassis and lock the rail into position
by sliding it towards the front of the appliance. Ensure that all four mounting posts snap into the slots
on the inner rail.

The Blue Coat CacheFlow appliance 500 series ships with the following components:

b. Install (1) M3 screw to secure the inner rail to the appliance.

CacheFlow appliance 500 series

Blue Coat License Agreement

Two AC power cords

Safety and Regulatory Compliance Guide

Null-modem serial cable

Quick Start Guide (this document)

Two / four post slide-rail kit

c. Repeat steps 1a-1b for the opposite inner rail.

Rack Mount the Appliance

The slide-rail rack mounting kit included with the appliance provides the following mounting options:
four-post, two-post mid-mount, and two-post front-mount. This Quick Start Guide shows the tasks
required to install the CacheFlow appliance into a four-post rack.

Note: For comprehensive information on the slide-rail rack mounting kit and additional installation
options, see the CacheFlow WebGuide at:
https://bto.bluecoat.com/cacheflow
To ensure safety before you begin rack mounting the appliance, follow these instructions:
1. Power off the appliance and disconnect all cables.
2.

Read the Rack Mount Warnings section of the included CacheFlow Appliance 500 Series Safety
and Regulatory Compliance Guide.

3.

Take adequate safety and grounding measures to avoid creating an electric shock hazard and to
prevent bodily injury.

2.

a. Loosely attach Rail_C to Rail_A. The precise attachment location depends on how far Rail_C must be
extended (or retracted) to fit your specific equipment rack model.
Temporarily mount Rail_C to Rail_A by doing the following:
1.

To install the CF 500 appliance into a four-post equipment rack, you may need the following tools and
hardware:

M4 Nut driver / Adjustable wrench

Equipment rack specific screws (please refer to your equipment rack guide for more information)

Assemble the slide-rails:

2.

#2 Phillips head screwdriver

4.

Secure the CF 500 appliance into the equipment rack:

a. Align the grooves on the inner rail with those on Rail_A, and slide the appliance half-way
into the rack.

Approximate the slide-rail installation length by lining up the front and rear mounting faces
against the equipment rail. Be sure that the slide-rail mounting faces are on the outside of the
equipment rack vertical rails.

b. Depress the gray tab on the inner rail to slide the appliance fully into the equipment rack.

Temporarily install (3) M3 screws through the slotted hole located on Rail_C after the
installation length has been determined. Be sure to install the screws equidistantly to distribute
the loads placed on the rail.

d. Repeat step 4c for the other side.

b. Repeat step 2a for the opposite slide-rail.

c. Tighten the Rail_A and Rail_C rack mounting screws that secure the slide-rail to the equipment rack (See inset a and b in the previous illustration [step 3] for mounting screw locations).
e. Push the appliance fully into the equipment rack.
f. Tighten the thumbscrews on the retaining ears to prevent the unit from sliding out of the
equipment rack.

To install the CF 500 into a four-post equipment rack, you need the following items:

Note: You must remove the inner rail from Rail_A before starting the installation. For more information
on this task, refer to the Slide Rail Installation section in the CacheFlow WebGuide.

3.

Mount the slide-rail assemblies into the four-post rack:

a. Place the assembled slide-rail against the equipment rack and attach the Rail_A front bracket to the
outside face of the rack using (2) rack screws. Do not fully tighten! The Rail_A front bracket will be
tightened after the appliance is secured in step 4c.
b. Extend (or retract) Rail_C to align the mounting face of the bracket against the outside face of the
equipment rack and attach with (2) rail screws. Do not fully tighten! The Rail_C bracket will be
tightened after the appliance is secured in step 4c.
c. Tighten the Rail_C side mounting screws.
d. Repeat steps 3a-3c for the other side. Ensure both slide-rail assemblies are at the same
height in the rack.

Flip over to complete the installation

33

Front Panel Configuration

Connect the Cables

Troubleshooting

This section describes how to troubleshoot several CF 500 problems.

Problem: The system does not power up.
Solution: Check the power cords and verify that the outlet is receiving power.
Problem: The System and Power LEDs are green, but the Ethernet connection LED does not indicate
network connectivity.
Solution: Check that the Ethernet cable is not loose and reconnect the cable to the CF 500 interface. If
the problem persists, replace the Ethernet cable. Otherwise, the problem might be a bad
network cable or an issue with the router/switch.
Problem: I do not have network access on the appliance.
Solution: Check all network configuration information, the subnet mask and default-router configurations,
and that no other devices on the network are attempting to use the same IP address.

1.

2.

Remove the EULA (End User License Agreement) sticker covering the network ports. Be aware
that you are agreeing to the terms and conditions of the EULA by uncovering the network ports
and installing the product.

1.

Ensure that the message IP address not configured appears on the LCD display.

2.

Press the Enter button to view the Configuration mode.

3.

Press the Down button to view the IP address prompt.

Connect the Ethernet cable from the switch to the port 0:0 network interface on the CF 500
appliance.

4.

Press the Enter button to enter Edit mode (the cursor changes to a blinking box.)

5.

Using the Right and Left arrow buttons, position the cursor over the characters and press the Up
or Down buttons to change the values and set the IP address.

6.

Press the Enter button to save the IP address and then press the Down button to continue.

7.

Repeat steps 4 through 6 to set the subnet mask, and the gateway, and DNS server addresses.

8.

When the LCD reads Console password Push to set, press the Enter button to display an autogenerated password. Either write the password down, or press the Enter button again to change
the password immediately.

9.

Press the Enter button after changing the password and then the Down button to continue.

The BMC management port on the CF 500 appliance is non-operational and cannot
be used as an interface.
3.

Connect a null-modem serial cable from the CF 500 appliance to a PC (or serial terminal). This
connection is used to perform initial configuration via a direct serial connection.

4.

Connect the socket end of the enclosed power cords into the power supply inlets, and then
connect the plug into a power source. If the appliance does not automatically power on, switch
the appliance on by pressing the rear power rocker switch and continue to task 4.

Note: This appliance retains memory of being turned off with the power rocker switch. In such cases,
the power rocker switch must be used to turn it back on after power is connected. However, if power
is disconnected while the appliance is on, it will automatically turn on when power is restored. Be
aware, the appliance fans operate whenever the appliance is connected to a power source,
regardless of power state.

43

CF 500 appliance IP address

Administrator Credentials (Username and

password for authorizing access to the CF 500)

Subnet mask

Default Gateway IP address

Primary DNS server IP address

Serial Console Configuration

1.

Confirm that the null modem (serial) cable is connected between the CF 500 serial port and a
terminal or PC terminal emulation software such as HyperTerminal. For cabling information, see
step 3 under task 3 Connect the Cables.

2.

Open a terminal emulation program such as Microsoft HyperTerminal, PuTTY, Tera Term, or
Procomm.

3.

Configure the terminal emulation software to the following settings:

Baud rate: 9600 bps

Data bits: 8

Parity: none

Stop bits: 1

Flow control: none

4.

On the terminal keyboard, press <Enter> three times when prompted to activate the serial console
and enter the setup console.

5.

At the Welcome Message prompt, type <a> to perform manual setup.

6.

Enter the number of the interface you want to configure, then press <Enter>.

7.

Enter the IP address and subnet mask for the interface when prompted.

8.

Enter the gateway and DNS server IP addresses when prompted.

9.

Confirm that you entered the information correctly, then type <N> to continue.

If you secure the serial port, you can enter the setup console using the setup
password only. If you lose the password, assistance from Blue Coat is required.
12. Press the Menu button to exit Configuration mode.

53

Verify Network Access

After your CF 500 appliance is configured for network access, complete the installation by verifying
network connectivity.
To verify network access on your CF 500 appliance, use another workstation to access the appliance
CLI console:
1. Using your SSH application, connect to the IP address of the CF 500 appliance.
2.

Ensure that you can connect using the username and password that you assigned to the
appliance during initial configuration.

3.

The initial configuration is successful if the application connects to the appliance and you are able
to access the command line interface (CLI).

4.

For further configuration and deployment information, please read the CacheFlow WebGuide
available at https://bto.bluecoat.com/cacheflow.

63

Next Steps

This section lists additional resources for the CF 500 appliance.

CacheFlow Product Page

To access the CF 500 appliance reference documentation

as well as download new CacheFlow releases, visit:
https://bto.bluecoat.com/cacheflow

Blue Coat User Community

Blue Coat Support Forums, available at:

https://forums.bluecoat.com

Deployment Planning and Consultation

Blue Coat Professional Services, available at:

http://www.bluecoat.com/support/professional-services

14. Configuration is complete when you see the CONFIGURATION COMPLETE message on page 4
of the setup console.

When contacting Blue Coat Systems for technical phone support or to set up an RMA, be prepared to provide
your serial number to verify entitlement. If you do not have your serial number, supply Blue Coat with your
Support Contract Number, which can be found on your Support Contract Certificate.

Technical Support

BlueTouch Online BlueTouch Online https://bto.bluecoat.com allows you to create new technical support
cases and review and comment on open cases at any time. You also have access to exclusive Blue Coat
support materials, installation notes, and updates.
To obtain a BlueTouch Online login, go to:
https://bto.bluecoat.com/requestlogin
Blue Coat Support Offerings For a list, see http://www.bluecoat.com/support/
Americas:
Blue Coat Systems Inc.
420 North Mary Ave
Sunnyvale, CA 94085-4121

Rest of the World:

Blue Coat Systems International SARL
3a Route des Arsenaux
1700 Fribourg, Switzerland

Recycling Information
RECYCLE YOUR OLD BLUE COAT APPLIANCE! Blue Coat offers an easy and sustainable way to
recycle your decommissioned Blue Coat appliances. Simply use your new shipping box to send us your old
appliance, absolutely free of charge. For details and shipping information, please visit:
www.bluecoat.com/support/recycling-blue-coat-products
WHY RECYCLE? According to the Silicon Valley Toxics Coalition, nearly 80% of U.S. e-waste is
discarded in toxic waste dumps. Without proper recycling, hazardous chemicals and other materials pose
serious environmental and health risks. By offering a free and easy-to-use take-back program, Blue Coat
enables businesses to efficiently and responsibly dispose of used technology. Find out how!

11. Enter the console account username and password, then enter the enable password.

13. Decide if you want to limit administrative access to specific workstations only. If yes, enter the IP
addresses of the selected workstations.

How to Contact Support For the current list of regional customer support phone numbers, go to:
http://www.bluecoat.com/contact/customer-support

If you have purchased a Support Contract but have not received a Support Contract Certificate, go to:
http://www.bluecoat.com/contact/customer-support

Answers to Frequently Asked Questions Blue Coat Knowledge Base, available at:
https://kb.bluecoat.com

If you secure the serial port, you can enter the setup console using the setup password
only. If you lose the password, assistance from Blue Coat is required.

Service Information

11. Decide if you want to secure the serial port. Use the buttons to set and enable the password.

10. Enter a unique appliance name.

12. Decide if you want to secure the serial port. If yes, specify the serial port password.

Problem: The system fault LED is on.

Solution: Call Blue Coat Technical Support, see the Service Information on this page.

10. Repeat steps 8 and 9 to set the enable password.

Perform Initial Configuration

Configure the CF 500 appliance using the serial console OR the front panel. Choose one method only.
For both methods, you must have the following on hand to complete initial configuration:

Problem: I do not see my appliance model listed on the CacheFlow release download page for the
release I want to install. Can I download any version to upgrade or downgrade my appliance?
Solution: Blue Coat has specific upgrade/downgrade path recommendations and CacheFlow releases
for your appliance in order to ensure reliability and performance. Deviating from these
recommendations might result in a non-operational appliance. Do not attempt to install
unsupported CacheFlow releases onto your appliance.

Blue Coat Support, available at:

http://www.bluecoat.com/support

1.

Fast and easy to use

Use your new appliance carton to ship us your old technology.

2.

Protects people and the planet

Responsible technology recycling is good for business and the environment.

3.

Absolutely free
We cover all the costs, including shipping.

For complete details visit: www.bluecoat.com/support/recycling-blue-coat-products

To view an online version of this document, go to:

https://bto.bluecoat.com/cacheflow
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