EXECUTIVE SUMMARY .....................................................................................................

3
FOREWORD FROM THE CHAIRMAN ............................................................................ 4
MESSAGE FROM THE EXECUTIVE DIRECTOR ............................................................ 6
CHAPTER ONE ..................................................................................................................... 8
1

INTRODUCTION ....................................................................................................... 8
1.1

Mandate of the PCSC .......................................................................................... 8

1.2

Admissibility of Complaints ............................................................................ 10

CHAPTER TWO .................................................................................................................. 11

2.0

COMPLAINTS AND INQUIRIES .......................................................................... 11

2.1

Complaints-Handling Procedures .................................................................. 11

2.1.1

Analysis of Complaints..................................................................................... 12

2.2

Decisions Following Review and Inquiries by PCSC .................................. 13

2.2.1

Complaints Where Advise was Given ........................................................... 13

2.2.2

Complaints determined to be Without Merit ................................................ 13

2.2.3

Complaints settled by the Public Institution ................................................. 14

2.2.4

Complaints that Revealed no Wrongdoing ................................................... 16

2.2.5

Complaints where PCSC Initiated Further Inquiries ................................... 17

2.3

Letters of Appreciation from Complainants ................................................. 18

2.4

List of Non-Performing Government Institutions ........................................ 22

CHAPTER THREE ............................................................................................................... 31

3.0

STATISTICAL ANALYSIS ...................................................................................... 31

3.1

Complaints Received ............................................................................................. 31

3.2

Classification of Complaints Received by PCSC Mandate.......................... 32

3.3

Analysis According to Action Taken by PCSC ............................................. 33

3.4

Monthly Analysis of Complaints for the Year 2008 ..................................... 35

3.5

Analysis Based on Categories of Complaints ................................................ 36

3.6

Analysis Based on Ministries and Public Sector Institution ....................... 39

3.7

Analysis of Complaints Based on Provinces. ................................................ 43

3.8

Analysis by Mode of Lodging Complaint ..................................................... 45

3.9

Analysis by Gender ........................................................................................... 46

3.10

Monthly Analysis of Complaints in the Quarter ......................................... 48

3.11

Comparative Analysis by Quarters ................................................................ 50

CHAPTER FOUR ................................................................................................................. 52

4.0

COMMUNICATION ACTIVITIES ........................................................................ 52

4.1

Publications ........................................................................................................ 52

4.2

Civil society and grassroots partnerships ...................................................... 52

4.3

Provincial Visits ................................................................................................. 52

4.4

Consultative meetings with Government Agencies ..................................... 53

4.5

Media interviews ............................................................................................... 53

4.6

Website ................................................................................................................ 53

ANNEXTURES ..................................................................................................................... 55

EXECUTIVE SUMMARY
The Report consists of four Chapters and an Annexure.
Chapter One outlines the legal mandate of the PCSC, its functions and a brief on
admissibility of Complaints.
Chapter Two covers Complaints and Inquiries in the Quarter. It details the handling
of Complaints and provides summaries in the following categories:
i.

Complaints in which Complainants were advised to seek redress from other

appropriate agencies;

ii.

Complaints determined to be without merit;

iii.

Complaints settled by the public institution to the satisfaction of the

Complainant;

iv.

Complaints that revealed no instance of wrongdoing after PCSC inquiries;

v.

Complaints in which PCSC has initiated further inquiries.

Chapter Two also contains a letters of appreciation from PCSC Complainants and a
list of non-performing Government institutions based on the duration taken to
obtain responses to PCSC inquiries.
Chapter Three provides a statistical analysis of Complaints and Inquiries within the
Quarter as well as comparative analysis with the previous Quarter. The analysis is
of Complaints received based on the following categories; typology of Complaint,
public institutions, gender, provincial distribution and mode of lodging Complaints.
Chapter Four gives an outline of advocacy, outreach and media activities within the
Quarter.
The Annexure catalogues the Complaints handled by PCSC and their status.

FOREWORD FROM THE CHAIRMAN

The present report is the Second Quarterly Report by the Committee for the
2008/2009 financial year for the period October to December 2008. The report is
submitted in accordance with paragraph 3 of Gazette Notice No.5826 dated 29th June
2007 which requires the Committee in the performance of its functions to prepare
Quarterly Reports for submission to His Excellency the President.
During this Quarter the Committee undertook outreach and advocacy activities at
the various provincial headquarters in a bid to register its visibility and have a
nation-wide reach.
PCSC held Provincial visits from November 11th December 9th 2008. The visits
were attended by PCSC Committee members, Provincial and District
Commissioners, Provincial Heads of Department, Religious leaders, Women
Groups, Youth Groups, Representatives of Community Based Organizations and
members of the public.
The principal objective of the provincial visits was to hold interactive sessions with
the Provincial Administration and other stakeholders. Through the meetings, the
PCSC managed to establish a working rapport with those involved.
The impact of the provincial activities is evidenced by a considerable overall rise in
the number of complaints the Committee received during the quarter from the
provinces. During the Quarter, the PCSC dealt with 793 complaints of which 373
were new.
A key partner in the work of the Committee is the media which had initially
portrayed the Committee negatively and had reservations on the capacity of the
Committee to execute its mandate effectively. Publicity activities have been
conducted and the Committee has engaged positively with the media in the
production of informative programmes on the functions of the Committee thus
improving the public image of the Committee.

The Committee has been proactive in forging strategic and collaborative

partnerships with public institutions on its role and place in the on-going public
sector reforms. These partnerships will go a long way not only in expediting the
resolution of complaints but also assisting the Committee carve its niche in
governance, particularly in addressing maladministration in public service.
It is envisaged that the Committee will build institutional capacity to ensure it plays
an effective oversight role nationally.
The Committee wishes to express its gratitude to the Ministry of State for Provincial
Administration and Internal Security for the tremendous logistical support the
Ministry extended to PCSC during the provincial visits. This cooperation has
resulted in a successful nation-wide visibility campaign for the Committees
mandate.
As the Committee endeavors to reach out to public institutions for support, it is
encouraging to receive prompt and useful responses whenever complaints are
forwarded to concerned Ministries. I wish to single out the Ministry of State for
Defence for being very supportive and prompt in responding to complaints referred
to the Ministry. This positive attitude is a key ingredient in forging effective
collaboration amongst institutions and should be emulated by all others.
I wish also to thank the Ministry of Justice, National Cohesion & Constitutional
Affairs for their continued support in facilitating all the programmes and plans of
the PCSC.
Last but not least, my appreciation goes to all the members of staff for their hard
work and dedication towards the production of this report.

AMB. JAMES SIMANI

CHAIRMAN

MESSAGE FROM THE EXECUTIVE DIRECTOR

I am delighted to share with you our achievements for the last Quarter ending
December 31st 2008. This is our 2nd Quarterly Report for the 2008/09 Financial Year.
Performance at a Glance
The essential business of the PCSC is to handle Complaints and Inquiries from the
public about administrative action by Government and public sector institutions.
The objective is that administrative action by Government should be fair and
accountable. This objective is supported by two outputs; review of administrative
action in individual complaints and identification of systemic defects that lead to
high numbers of complaints leading to recommendations for administrative and
legislative reform.
In the Quarter, 373 individual complaints were received. In 59% of the complaints,
the PCSC identified individual remedies as well as systemic improvements to be
undertaken in Government. We also focused on the Advocacy and Outreach
programme which is aimed at raising awareness on the mandate and functions of
the PCSC. Greater detail is provided in the Report.
Responsiveness to Changing Demands
In response to the growing number of Complainants approaching the PCSC and the
complexity of the complaints, we have formed a Public Contact Team that is now
the first point of contact with the PCSC. This has led to increased efficiency and
Complainant satisfaction as Complainants get an initial assessment of and advice on
their complaints at the earliest possible opportunity.
We have also introduced a Complainant-feedback mechanism to assess the
Complainants view of PCSCs service delivery. Feedback will be continuously
monitored and necessary improvements made as may be appropriate.
Strengthening the PCSC
The PCSC is better suited to playing an oversight role than it has in the past. PCSCs
daily contact with the public on all aspects of Government draws attention to issues
that are of concern to the public. This extra oversight provides a good vantage point
from which to see both the problems that arise in service-delivery by Government
and the reforms that need to be put in place to ensure that the problems do not
recur. The PCSC is keen to share these insights with the Reforms and Service
Delivery sections of Government.

To effectively carry out its mandate as a national oversight institution over the
entire public sector, the PCSC requires a firm Constitutional and Statutory
framework.
Challenges
The Quarter under review has not been without challenges. The increase in the
number of complaints has not directly resulted in an increase in PCSCs budgetary
allocation and staff capacity. This has created a particularly difficult situation,
between PCSCs budgetary allocation and the increasing likelihood of
compromising on service levels. The PCSCs staff complement is 24 including
management, operational and support staff. Projections for optimal staff for the
PCSC indicate more than twice this number is desirable even at this early stage.
The PCSC aims to Inquire into and resolve complaints without undue delay.
However, even the PCSCs inquiries regularly meet undue delay by government
agencies in responding to PCSCs inquiries. While efforts are being made to
establish effective working relationships with Government agencies and
departments, the PCSC is also liaising with relevant Departments to factor in undue
delay as a key performance indicator in the annual ranking of Ministries.
Quarter Ahead
The PCSC will continue to put in place mechanisms to address complaints from the
public countrywide. We expect to continue working to establish and sustain
effective working relationships with Government departments and agencies, and to
extend our Advocacy and Outreach programmes to the Provinces and Districts. In
addition, the PCSC expects to continue identifying systemic and structural defects
in Governments service delivery and performance standards.

Kenneth Mwige
EXECUTIVE DIRECTOR

CHAPTER ONE
1

INTRODUCTION

The Public Complaints Standing Committee {PCSC} was established by H.E the
President through Gazette Notice No. 5826 of 2007 on June 29 2007.
1.1

Mandate of the PCSC

The Gazette Notice No. 5826 of 2007 specifically confers the PCSC with the following
functions:
1. To receive, register, sort, classify and document all Complaints against public officers
in Ministries, Parastatals/State Corporations, Statutory Bodies or any other Public
Institution;
2. To inquire into allegations of misuse of office, corruption, unethical conduct, breach
of integrity, maladministration, delay, injustice, discourtesy, inattention,
incompetence, misbehavior, inefficiency or ineptitude etc;
3. To help set up and build Complaint handling capacity in the sectors of the public
service registering high incidences of Complaints (including but not limited to the
following areas, health, local authorities, police, lands, financial services etc;
4. To oversee, co-ordinate, monitor and follow up specific action on channeled
Complaints;
5. To review regulations, codes of conduct, processes and procedures in the public
service and recommend changes necessary to avoid or reduce Complaints;
6. To promote alternative dispute resolution through mediation;
7. To perform any other duties or tasks with regard to Complaints, with a view to
giving meaningful effect to the same;
8. To ascertain whether on the face of it, there is merit in a Complaint, and thereafter to
act on the Complaint appropriately, which may include channeling it to the
responsible department of government for action;
9. To recommend, where the committee fit so to do compensation or other remedial
action against Government or a public body or officer over any or some of the
Complaints the committee attends to;

10. To prepare advisory opinions or proposals on appropriate remedial action to be taken

by the permanent secretaries or chief executives of affected ministries or public
bodies;
11. To recommend appropriate legislative reforms; and
12. To publish quarterly reports for public information on the number and
Complaints received and the action taken by the committee.

nature of

The PCSC is mandated to receive Complaints from any Kenyan citizen or any
person lawfully present in the country or juristic persons, concerning instances of
wrongdoing in the activities of public institutions with the exception of the Courts
acting in their judicial role or Parliament in exercise of legislative role. A Complaint
is therefore outside the PCSC mandate if;
i.

It is not against a public institution or a public officer

ii.

It concerns the Courts in exercise of their Judicial role or Parliament in

exercise of its Legislative role

iii.

It does not concern possible wrongdoing by a public institution.

Who can complain?

A Ugandan refugee lodged a Complaint against the Ministry of Foreign Affairs
alleging that Ministry officials were wrongfully withholding his travel documents
sent to him by the German Embassy through the Ministry of Foreign Affairs. PCSC
considered that the Complainant could lodge the Complaint since he was lawfully
present in Kenya.
An Example of Complaint Outside Mandate
A Complaint was lodged against Solid Investment Securities Limited, a private
company. The Complainant alleged that Solid Investment Ltd had failed to act on
instructions to purchase shares for him despite receiving money and also failed to
remit sale proceedings after selling another set of shares. PCSC observed that the
object of the Complaint was a private company hence outside mandate. The
Complainant was advised to lodge the complaint with the Capital Markets
Authority.

1.2

Admissibility of Complaints

A Complaint that is within the mandate of the PCSC must meet further criteria of
admissibility before the PCSC can initiate inquiries. The criterion is that:
The Complainant and the public institution complained against must be
i.
identified;
ii.

The Complaint has been lodged with the appropriate channels within the
institution concerned;

iii.

Appropriate administrative intervention channels have been exhausted

before approaching the PCSC.

iv.

The Complaint must not be under adjudication by a court of law or question

the merits of a courts ruling.

An example of Inadmissibility
A Complainant alleged unprocedural dismissal from the Police Force. He claimed
that he was dismissed on flimsy grounds. He appealed against the dismissal but the
appeal was rejected. He later filed a suit against the dismissal. The PCSC considered
that though the Complaint raised issues of administrative injustice, the Complaint
was inadmissible as the Complainant had submitted the matter for adjudication by
the courts.

10

CHAPTER TWO
2.0

COMPLAINTS AND INQUIRIES

The core task of the Public Complaints Standing Committee {PCSC} is to receive
Complaints against public officers in Ministries, Parastatals/State Corporations,
Statutory Bodies or any other public institution. Complaints are received by the
PCSC mainly through visits by members of the public to PCSC offices. The PCSC
also conducts inquiries on its own initiative.
2.1

Complaints-Handling Procedures

All Complaints received by the PCSC are registered, acknowledged and

documented. The Complaint is assessed in light of the PCSC mandate to determine
if an inquiry should be opened. The Complainant is informed of the result of the
assessment, normally within one month.
If no inquiry is initiated, the Complainant is informed of the reason. Often, the
Complainant is given appropriate advice on a competent government agency to
which he/she could turn to for redress. This is especially so when the Complainant
has not first sought a solution from the concerned institution.
The first step in initiating an inquiry is to send the Complaint with supporting
documentation to the public institution concerned for a first opinion within 30 days.
When the opinion is received it is sent to the Complainant for his comments, or, in
exceptional cases, a decision is taken by the PCSC depending on the response
received.
The principle of fairness dictates that the PCSCs decision on a Complaint must not
take into account information provided by either the Complainant, or by the public
institution, unless the other party has had the opportunity to see the information
and give his/her/its point of view.
The PCSC therefore remits the opinion of the public institution to the Complainant
with an invitation to submit comments and observations. The same procedure is
followed if further enquiries into the Complaint need to be conducted.
In some instances, the public institution takes positive steps to settle the Complaint
to the satisfaction of the Complainant. If this happens the Complaint is then closed
as settled by the public institution. In some other cases, the Complainant decides
to withdraw the Complaint and the Complaint is closed for this reason.

11

If the Complaint is neither settled by the institution nor withdrawn by the

Complainant, the PCSC initiates further inquiries. If the inquiries reveal no instance
of wrongdoing, the Complaint and the public institution are informed accordingly
and the Complaint is closed.
2.1.1

Analysis of Complaints

During the Quarter, the PCSC dealt with 793 Complaints. 373 of these were new
Complaints received in the Quarter. 420 were brought forward from the previous
Quarter of July September 2008.
In this Quarter, 359 Complaints, or 96% of the Complaints received, were within
mandate while 14 of the Complaints were outside mandate. Of the 373 Complaints
received in the Quarter, action was taken and Inquiries initiated in 207 Complaints.
152 Complaints were carried forward to the next reporting period.
Of the 373 Complaints received in the Quarter, 28% originated from Nairobi
Province followed by 20% from Central Province. A full analysis of the geographical
distribution of Complaints is provided in Chapter Three.
Most of the Complaints received were against the Kenya Police, comprising 19%. As
noted in the last Quarterly Report, Complaints against the Kenya Police are twopronged; first, Complaints by the public lodged against police officers and secondly,
allegations of unfair dismissal lodged by police officers against the Police Force.
The main category of Complaints alleged were injustice, comprising allegations of
unfair dismissal and premature retirement at 29%, avoidable delay at 25% and
misuse of office at 20%.
Advice was given in 22 Complaints most of which involved allegations of gross
misconduct and breach of integrity by Advocates of the High Court of Kenya. This
figure includes instances in which the Complaint to the PCSC would have been
declared inadmissible because appropriate administrative intervention channels,
such as the Advocates Complaints Commission, had not been exhausted.
In the Quarter, 44 Complaints were considered resolved hence closed. This figure
includes 4 which were withdrawn by the Complainants, 22 in which the
Complainants were advised/ directed to appropriate agencies to turn to for redress
and 18 which were settled by the institution concerned or found to be without
merit.

12

2.2

Decisions Following Review and Inquiries by PCSC

2.2.1

Complaints Where Advise was Given

If the Complaint is outside mandate or inadmissible, PCSC advises the Complainant

on another appropriate Government agency which is best placed to deal with the
Complaint.
The Complainant, a councillor from Ikolomani Constituency, lodged a Complaint
alleging misuse of development funds allocated to Ikolomani Constituency and
non-completion of the projects initiated by the Constituency Development Fund
{CDF} members. PCSCs examination of the Complaint revealed that the
Complainant had not lodged the Complaint with the Complaints and Arbitration
Committee of the CDF National Committee as required under the CDF Act of 2007.
The PCSC therefore advised the Complainant to direct the Complaint to the CDF
Complaints and Arbitration Committee.
2.2.2

Complaints determined to be Without Merit

The PCSC deals with Complaints that are within the PCSC mandate and which
provide grounds to initiate inquiries i.e Complaints which upon review reveal an
instance of wrongdoing by the public institution concerned. During the Quarter,
some Complaints did not reveal any instance of wrongdoing even though the
Complaints were technically admissible. These Complaints were therefore closed
and the Complainants advised accordingly.
A Complaint was lodged against the Agricultural Finance Corporation {AFC}. The
Complainant alleged that he bought a milk cow with loan advanced by AFC.
However, due to drought the cow died before he could complete repaying the loan.
The Complainant claimed that AFC had refused to waive the loan and sought
PCSCs intervention. The PCSC found no instance of wrongdoing in the Complaint
and advised the Complainant to seek a renegotiation of the terms and conditions of
the loan with AFC. The Complaint was closed as having no merit.

13

A Complainant alleged that his dismissal from the Kenya Medical Training Centre
{KMTC} was improper since he was not given an opportunity to defend himself
against the accusations levelled against him. Upon perusal of documents availed, it
was noted that the Complainant had appeared before the Senior Management
Committee to defend himself on two separate occasions. The PCSC found that there
was no justification for the allegation that the Complainant was not accorded an
opportunity to defend himself. The Complainant was therefore advised that the
complaint did not reveal any grounds for the PCSC to initiate inquiries.
2.2.3

Complaints settled by the Public Institution

In most instances, PCSC strives to achieve a positive outcome that is satisfactory to

both the Complainant and the institution complained against. Below are examples
of Complaints which were settled by the public institution concerned to the
satisfaction of the Complainant.
The Complainant lodged a Complaint against Kenyatta National Hospital {KNH}
alleging that the management of KNH retired him in the public interest on terms
that denied him access to his terminal benefits until attaining the age of fifty {50}
years. He claimed that this was unfair since he was not able to support his
dependants. He sought to have KNH allow him to access his terminal benefits
immediately. PCSC initiated inquiries with the Management of KNH and
forwarded the Complainants request. The Management of KNH agreed to review
the decision and allow the Complainant to access part of his benefits on retirement
as a withdrawal. The Complaint was considered solved in a mutually satisfactory
way and closed.
A Complainant alleged that the Teachers Service Commission {TSC} promoted him
to Job Group L in Year 2000. However, in Year 2002 his promotion was rescinded
and he was subsequently demoted to Job Group K without any reasonable
explanation. PCSC initiated inquiries with TSC regarding the promotion and
demotion. TSC reviewed its decision and decided to uphold the Complainants
promotion to Job Group L with effect from Year 2000. The PCSC observed that the
Complaint was resolved in a mutually satisfactory manner and closed it.
In October 2008, a Complaint was lodged against the City Council of Nairobi
alleging failure to remit the Complainants Cash Bail following dismissal of a case
against the Complainant. He claimed that since August 2007 he had on several
occasions visited City Hall Registry to claim the cash bail but each time he was
informed that his file could not be located hence his payment could not be
processed. PCSC initiated inquiries with the City Council of Nairobi Town Clerk
into the allegations of loss of the file asking for immediate refund of the
Complainants cash bail. The office of the Town Clerk wrote to the PCSC advising
14

that the Complainant should visit the City Hall offices and collect his refund. The
Complainant was advised accordingly and collected his refund. PCSC considered
the Complaint resolved and closed the file.
The Complainant alleged excessive and unjustifiable delay by the Kenya Revenue
Authority {KRA} in settling and processing refunds for his Electronic Tax Register
machine which he had purchased under KRA regulations. He claimed that 18
months after he had applied for a refund the same had not been processed. PCSC
initiated inquires with the KRA Commissioner General into the delay in September
2008. In October 2008, KRA wrote to PCSC advising that the Complainants refund
had been processed and paid to him. The Complainant confirmed that he had
received the refund. PCSC noted that the case had been resolved satisfactorily.
A Complainant alleged excessive delay in refunding an overpayment of his student
loan to the Higher Education Loans Board {HELB}. He claimed that in June 2008 he
was promised a refund of the overpaid monies in two weeks. However, by
September 2008, despite several visits to HELB offices, the refund had not been
paid. PCSC wrote to HELB inquiring into the delay in processing the refund. In
October 2008, HELB wrote to the PCSC apologizing for the delay and informing the
PCSC that the Complainants refund had been paid to him and a certificate of loan
repayment issued to him. The Complainant confirmed that he had received the
refund and the certificate. PCSC considered that the matter had been resolved.
In December 2008, the Complainant alleged excessive and unjustifiable delay by
Mombasa Water & Sewerage Company in effecting payment for goods he had
supplied. He claimed that he had supplied the goods in July 2008 but had not
received payment. PCSC was of the opinion that there was an instance of undue
delay and initiated inquiries with the Ministry of Water and Irrigation. The Director
of Water Services explained the reasons for the delay and further informed PCSC
that part payment had been made to the Complainant while the remaining sum was
to be paid at the end of January 2009. The Complainant confirmed that he had
received part payment. PCSC considered that the Complaint was handled
satisfactorily.

15

2.2.4

Complaints that Revealed no Wrongdoing

In some Complaints, PCSCs inquiries did not reveal any instance of wrongdoing by
the public institution complained against. The PCSC thus decided that no further
inquiries were justifiable and closed the Complaints.
The Complainant lodged a Complaint alleging wrongful dismissal by Kenya
Pipeline Corporation {KPC}. The Complainant alleged that KPC had wrongfully
rescinded her earlier promotions, demoted her and subsequently dismissed her.
She sought to have her terminal benefits recalculated based on her previous Job
Group prior to demotion and subsequent dismissal. PCSC forwarded the Complaint
to KPC and held consultative meetings with the management of KPC. KPC
informed PCSC the reasons for its decisions to demote and subsequently dismiss the
Complainant. PCSC noted that the Complainant had been accorded an opportunity
by KPC to appeal in writing against the dismissal and have the decision reviewed to
termination on medical grounds but instead the Complainant chose to institute a
civil suit against KPC. PCSC considered that the reasons given regarding the
demotion and subsequent dismissal were justified and noted demonstration of
goodwill by KPC as regards appeal against dismissal. On this basis PCSC did not
find an instance of wrongdoing, advised the Complainant accordingly and closed
the Complaint.
In August 2008, a Complaint was lodged against the Kenya Revenue Authority
{KRA} alleging excessive and unwarranted delay in registering the Complainants
motor vehicle. The Complainant claimed that since his return to Kenya in August
2007 he had unsuccessfully made applications to KRA Customs Department for
registration of his motor vehicle. PCSC forwarded the Complaint to the
Commissioner General KRA inquiring into the delay. KRA submitted its response
to PCSC explaining that the Complainant had made a wrong/false declaration
under the East African Community Customs Management Act hence he forfeited his
entitlement to duty free importation and the motor vehicle could only be registered
upon payment of duty. PCSC found that there was no instance of wrongdoing in
the Complaint, advised the Complainant accordingly and closed the Complaint.

16

The Complainant alleged that his dismissal from the Police Force was unfair and
unprocedural on the grounds that he was not allowed to call any witnesses and
representation by a Police Inspector as per the Police Regulations. PCSC initiated
inquiries with the Commissioner of Police regarding the dismissal. The
Commissioner of Police wrote to PCSC advising that the Complainant failed to call
witnesses despite being given an opportunity to do so and also that he did not
apply to be represented by a Police Inspector as alleged. Further the Commissioner
of Police advised that the Appeals Board considered the Complainants appeal and
found it to be without merit. In view of the response, PCSC found no instance of
wrongdoing in the Complaint and decided that no further inquiries were justified.
PCSC advised the Complainant accordingly and closed the Complaint.

2.2.5

Complaints where PCSC Initiated Further Inquiries

Some responses to PCSC inquiries were not satisfactory. After careful examination
of the responses it appeared the main questions raised by PCSC inquiries remained
unanswered. PCSC decided to conduct further inquiries and invited the
Complainant to make comments and observations to the response of the public
institution.
The Complainant lodged a Complaint against the County Council of Isiolo alleging
corruption by the Council officials. The Complainant claimed that he had been
allocated a plot which was later corruptly allocated to someone else. The
Complainant sought to have the double allocation rectified and the ownership of
the plot revert to him. PCSC initiated inquiries into the allegations of corruption.
The Isiolo County Council forwarded its observations and comments to the PCSC
stating that the Complainants plot had been earmarked for expansion of the Isiolo
International Airport hence the Complainant would be compensated with an
alternative plot. PCSC forwarded these comments to the Complainant who claimed
that the plot had been allocated to a private individual. PCSC considered the
explanation by the Council not satisfactory and has initiated further inquiries.

17

2.3

Letters of Appreciation from Complainants

18

19

20

21

2.4

List of Non-Performing Government Institutions

DATE

29/5/2008
27/8/2008
26/8/2008
10/6/2008
4/9/2008
21/8/2008
20/8/2008
3/9/2008
11/9/2008
22/8/2008
2/9/2008
11/7/2008
20/8/2008
20/8/2008
5/9/2008
18/8/2008
3/9/2008
21/8/2008
3/9/2008
1/9/2008
20/8/2008
10/6/2008
29/8/2008
18/8/2008
31/7/2008
21/8/2008
20/8/2008
21/8/2008
21/8/2008
20/8/2008

MINISTRY OF LOCAL GOVERNMENT

PUBLIC
NATURE OF
DATE
DURATION
INSTITUTION
COMPLAINTS
LETTER
NOT
SENT
REPLIED
Nairobi City Council
Unethical conduct
9/6/2008
6 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
18/9/2008
3 months
Masaku CountyCouncil
Injustice
25/9/2008
3 months
Garissa Municipal
Delay
23/9/2008
3 months
Council
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Ministry of Local Govt.
Misuse of office
23/9/2008
3 months
Ministry of Local Govt.
Inattention
23/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
31/7/2008
6 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Kiambu CountyCouncil
Misuse of office
22/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Misuse of office
23/9/2008,
3 months
13/11/2008
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Injustice
11/6/2008,
6 months
25/9/2008
Kirinyaga County
Corruption
19/9/2008
3 months
Council
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Misuse of office
29/8/2008
4 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
Nairobi City Council
Delay
17/9/2008
3 months
22

3/9/2008
20/8/2008
20/8/2008
20/8/2008
20/8/2008
22/8/2008
20/8/2008
21/8/2008
20/8/2008
21/8/2008
20/8/2008
20/8/2008
28/8/2008
20/8/2008
21/8/2008
21/8/2008
21/8/2008
1/9/2008
2/9/2008
22/8/2008
18/8/2008
21/8/2008
25/8/2008
21/8/2008
18/8/2008
10/6/2007
11/9/2008
3/9/2008

19/6/2008
21/8/2008
14/7/2008
22/2/2008
16/9/2008
22/8/2008
10/4/2008
15/8/2008

Nairobi City Council

Nairobi City Council
Nairobi City Council
Nairobi City Council
Nairobi City Council
Nairobi City Council

Delay
Delay
Delay
Delay
Delay
Delay

17/9/2008
17/9/2008
17/9/2008
17/9/2008
17/9/2008
22/9/2008,
3/12/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Maladministration 11/9/2008,
19/12/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Maladministration 22/9/2008
Nairobi City Council
Delay
22/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Nairobi City Council
Delay
17/9/2008
Ministry of Local Govt.
Injustice
15/6/2008
Ministry of Local Govt.
Delay
30/9/2008
Ministry of Local Govt.
Misuse of office
23/9/2008,
12/11/2008
KENYA POLICE
Kenya Police
Misuse of office
7/7/2008
Kenya Police
Misuse of office
11/9/2008
Kenya Police
Injustice
21/7/2008,
21/10/2008
Kenya Police
Inefficiency
28/2/2008
Kenya Police
Misuse of office
23/9/2008
Kenya Police
Misuse of office
23/9/2008
Kenya Police
Unethical conduct
9/6/2008
Kenya Police
Maladministration 10/9/2008
23

3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
3 months
6 months
3 months
3 months

5 months
3 months
5 months
10 months
3 months
3 months
6 months
3 months

25/8/2008
22/8/2008
19/8/2008
10/9/2008
22/7/2008
20/5/2008

Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police

Injustice
Inattention
Injustice
Injustice
Injustice
Injustice

3/4/2008
22/8/2008
28/8/2008
9/9/2008

Kenya Police
Kenya Police
Kenya Police
Kenya Police

Misuse of office
Misuse of office
Inefficiency
Delay

26/6/2008

Kenya Police

Injustice

25/8/2008
2/7/2008
1/9/2008
10/9/2008
25/8/2008
18/8/2008

Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police

Corruption
Injustice
Delay
Delay
Corruption
Injustice

15/8/2008
13/8/2008
10/6/2008
30/7/2008

Kenya Police
Kenya Police
Kenya Police
Kenya Police

Inattention
Misuse of office
Delay
Delay

10/9/2008
10/6/2008

Kenya Police
Kenya Police

Incompetence
Injustice

5/9/2008

Kenya Police

Misuse of office

15/8/2008

Kenya Police

Delay

14/3/2008
23/5/2008
9/9/2008
21/8/2008

25/9/2008
23/9/2008
23/9/2008
23/9/2008
8/8/2008
12/6/2008,
21/10/2008
16/5/2008
16/9/2008
18/9/2008
18/9/2008,
18/12/2008
1/9/2008,
3/11/2008
11/9/2008
10/7/2008
10/9/2008
23/9/2008
23/9/2008
22/9/2008,
12/11/2008
17/9/2008
23/9/2008
12/6/2008
2/9/2008,
24/11/2008
23/9/2008
7/7/2008,
21/10/2008
19/9/2008,
18/12/2008
23/9/2008

PROVINCIAL ADMINISTRATION
Provincial
Inefficiency
27/5/2008
Administration
Provincial
Delay
10/6/2008,
Administration
17/9/2008
Provincial
Delay
18/9/2008
Administration
Provincial
Misuse of office
25/9/2008
24

3 months
3 months
3 months
3 months
4 months
6 months
7 months
3 months
3 months
3 months
3 months
3 months
5 months
3 months
3 months
3 months
3 months
3 months
3 months
6 months
3 months
3 months
5 months
3 months
3 months

7 months
6 months
3 months
3 months

1/9/2008
30/7/2008
21/8/2008
12/6/2008
6/5/2008
6/5/2008
2/9/2008
25/8/2008
25/8/2008
10/9/2008
10/6/2008
3/7/2008
21/8/2008
11/9/2008
15/8/2008

Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration
Provincial
Administration

Injustice

24/9/2008

3 months

Injustice

5/9/2008

3 months

Misuse of office

3 months

Misuse of office

19/9/2008,
25/11/2008
26/6/2008

Misuse of office

16/5/2008

7 months

Misuse of office

16/5/2008

7 months

Misuse of office

24/9/2008

3 months

Corruption

22/9/2008

3 months

Misuse of office

22/9/2008

3 months

Misuse of office

22/9/2008

3 months

Misuse of office

7/8/2008

4 months

Misuse of office

8/7/2008

5 months

Inefficiency

22/9/2008

3 months

Inattention

23/9/2008

3 months

Delay

21/8/2008

3 months

1/7/2008
17/9/2008
19/5/2008
9/9/2008,
27/10/2008
9/9/2008
13/7/2008
19/9/2008
22/5/2008

5 months
3 months
7 months
3 months

17/6/2008
28/8/2008
21/4/2008
20/8/2008

MINISTRY OF LANDS
Ministry of Lands
Delay
Ministry of Lands
Corruption
Ministry of Lands
Delay
Ministry of Lands
Misuse of office

27/8/2008
29/5/2008
19/8/2008
30/4/2008

Ministry of Lands
Ministry of Lands
Ministry of Lands
Ministry of Lands

Delay
Misuse of office
Corruption
Injustice
25

6 months

3 months
5 months
3 months
7 months

25/8/2008
5/9/2008

Ministry of Lands
Ministry of Lands

Misuse of office
Misuse of office

9/7/2008

Ministry of Lands

Delay

3/9/2008
11/8/2008
27/8/2008
16/7/2008

MINISTRY OF LABOUR
Ministry of Labour
Inattention
Ministry of Labour
Misuse of office
Ministry of Labour
Delay
Ministry of Labour
Corruption

7/8/2008
10/7/2008
19/8/2008
27/8/2008
25/7/2008
14/7/2008

Ministry of Labour
Ministry of Labour
Ministry of Labour
Ministry of Labour
Ministry of Labour
Ministry of Labour

18/9/2008

Inefficiency
Maladministration
Injustice
Inefficiency
Delay
Delay

MINISTRY OF EDUCATION
Ministry of Education

17/6/2008

Teachers Service
Commission

Injustice

25/6/2008

Teachers Service
Commission
Teachers Service
Commission
Ministry of Higher
Education
Ministry of Education
Ministry of Education

Injustice

21/5/2008
10/7/2008
4/9/2008
20/8/2008

25/8/2008
21/4/2008
17/6/2008
28/3/2008

23/9/2008
26/9/2008,
12/11/2008
21/8/2008,
23/10/2008

3 months
3 months

24/9/2008
2/9/2008
19/9/2008
7/8/2008,
6/10/2008
19/9/2008
23/7/2008
9/9/2008
25/9/2008
20/8/2008
6/8/2008

3 months
3 months
3 months
4 months

24/9/2008,
19/12/2008
2/7/2008,
17/7/2008

3 months

4 months

3 months
5 months
3 months
3 months
4 months
4 months

5 months

3 months

Misuse of office

25/9/2008,
12/22/2008
21/5/2008,
10/11/2008
1/8/2008

Injustice
Delay

11/9/2008
3/9/2008

3 months
3 months

Injustice

MINISTRY OF MEDICAL SERVICES

Ministry of Health
Injustice
17/9/2008
Kenyatta National
Misuse of office
27/5/2008,
Hospital
1/12/2008
Ministry of Health
Injustice
15/9/2008
7/11/2008
Ministry of Health
Incompetence
7/4/2008,
19/9/2008
26

7 months
4 months

3 months
7 months
3 months
8 months

23/7/2008

MINISTRY OF DEFENCE
Ministry of Defence
Injustice

4 months

27/8/2008

Ministry of Defence

3 months

15/8/2008
1/9/2008
2/5/2008

19/8/2008
9/7/2008
2/7/2008
25/7/2008

3/9/2008

21/8/2008
27/8/2008
18/8/2008
19/8/2008
17/7/2008
15/8/2008

6/8/2008,
15/12/2008
Maladministration 22/9/2008

MINISTRY OF STATE FOR PUBLIC SERVICE

Public Service
Injustice
3/9/2008
Commission
Public Service
Delay
22/9/2008
Commission
Kenya Institute of Adm.
Injustice
10/6/2008,
17/7/2008
OFFICE OF THE ATTORNEY GENERAL
Attorney General Office Maladministration 11/9/2008
Attorney General Office Maladministration 3/9/2008
Public Trustee
Inefficiency
17/7/2008,
25/9/2008
Registrar of Birth and
Incompetence
6/8/2008
Death
Registrar of Trade
Unions

Misuse of office

JUDICIARY
Judiciary
Incompetence
Judiciary
Delay
Judiciary
Delay
Judiciary
Delay
The Registrar High
Injustice
Court
Judiciary
Delay

1/7/2008

Judiciary

Injustice

16/9/2008

Judiciary

Delay

26/8/2008
1/9/2008

3 months
6 months

3 months
3 months
5 months
4 months

23/9/2008

3 months

25/9/2008
15/9/2008
23/9/2008
4/9/2008
30/7/2008

3 months
3 months
3 months
3 months
5 months

28/8/2008,
15/12/2008
15/9/2008,
15/12/2008
25/9/2008

4 months

ADVOCATES COMPLAINTS COMMISSION

Advocates Complaints
Delay
15/9/2008
Commission
Advocates Complaints Maladministration 26/9/2008
27

3 months

3 months
3 months

3 months
3 months

21/8/2008
9/9/2008
22/8/2008

25/8/2008

19/5/2008
6/8/2008
10/9/2008
25/8/2008
29/8/2008

4/9/2008

Commission
Otieno Kogo & Co.
Advocates
Advocate
Advocates Complaints
Commission

Delay

15/9/2008

3 months

Delay
Delay

18/9/2008
15/9/2008,
11/11/2008

3 months
3 months

24/9/2008

3 months

MINISTRY OF TRANSPORT
Ministry of Transport
Injustice

PARASTATALS/STATE CORPORATIONS
Pensions Department
Delay
28/5/2008
Pensions Department
Delay
22/8/2008
Pensions Department
Delay
23/9/2008
Kenya Airport
Incompetence
30/9/2008
Authority
Kenya Airport
Injustice
22/9/2008,
Authority
30/10/2008

7 months
4 months
3 months
3 months
3 months

Delay

25/9/2008

3 months

Maladministration

15/7/2008

5 months

28/2/2008

Kenya Railways
Corporation
Kenya Railways
Corporation
NEMA

Delay

7 months

21/8/2008

KICC

Injustice

20/8/2008

Kenya Bureau of
Standards
Postal Corporation of
Kenya
KPLCo. Ltd
Kenya Commercial
Bank
KPLCo. Ltd
KPLCo. Ltd

Misuse of office

28/5/2008,
28/8/2008
9/9/2008,
12/11/2008
19/9/2008,
15/12/2008
23/9/2008,
3/11/2008
20/8/2008
12/8/2008

1/7/2008

25/8/2008
13/8/2008
28/7/2008
21/8/2008
18/8/2008

Injustice
Injustice
Injustice
Injustice
Delay

28

4/9/2008
19/9/2008,
3/11/2008

3 months
3 months
3 months
4 months
4 months
3 months
3 months

30/4/2008
4/9/2008

MINISTRY OF PUBLIC WORKS

Ministry of Public
Injustice
22/5/2008,
Works
6/8/2008
Ministry of Public
Misuse of office
23/9/2008
Works

7 months
3 months

MINISTRY OF STATE FOR IMMIGRATION & REGISTRATION OF PERSONS

18/8/2008
Ministry of
Injustice
26/9/2008 3 months
Immigration
18/9/2008
Ministry of
Delay
24/9/2008 3 months
Immigration

30/4/2008

MINISTRY OF FINANCE
Ministry of Finance
Delay
MINISTRY OF ROADS
Ministry of Roads
Injustice

7/4/2008

Ministry of Roads

16/7/2008

12/5/2008
19/8/2008
16/7/2008

Injustice

2/9/2008

3 months

22/5/2008, 7 months
10/11/2008
22/5/2008 7 months

MINISTRY OF GENDER,CHILDREN & SOCIAL AFFAIRS

Ministry of Gender
Misuse of office
27/5/2008 7 months
Ministry of Gender
Delay
10/9/2008 3 months
Ministry of Gender
Misuse of office
30/7/2008 5 months

MINISTRY OF FOREIGN AFFAIRS

16/4/2008
Ministry of Foreign
Misuse of office
11/6/2008 6 months
Affairs
9/9/2008
26/8/2008
Ministry of Foreign
Misuse of office
23/9/2008, 3 months
Affairs
3/11/2008
MINISTRY OF WATER & IRRIGATION
15/9/2008
Ministry of Water &
Inefficiency
30/9/2008, 3 months
Irrigation
12/11/2008
4/9/2008
Ministry of Water &
Injustice
22/9/2008, 3 months
Irrigation
3/11/2008
MINISTRY OF ENVIRONMENT & NATURAL RESOURCES
5/9/2008
Ministry of
Injustice
17/9/2008, 3 months
Environment
26/11/2008

29

18/8/2008

OFFICE OF THE VP & MINISTRY OF HOME AFFAIRS

Ministry of Home
Injustice
11/9/2008 3 months
Affairs- Prisons
Department

MINISTRY OF COOPERATIVE DEVELOPMENT & MARKETING

22/8/2008
Ministry of Cooperative Incompetence
3/9/2008
3 months
Devt.
24/7/2008
Ministry of Forestry &
Maladministration 6/8/2008
4 months
Wildlife

30

CHAPTER THREE
3.0
3.1

STATISTICAL ANALYSIS
Complaints Received

In this Quarter, PCSC received a total of 373 new Complaints. 168 Complaints were
received in October, while 129 and 76 Complaints were received in the months of
November and December respectively.
TABLE 1: Statistical Summary
No.

Category

Total

Percentage

1,069

100%

1.

Total number of complaints received by PCSC

from July 2007 to 31st December 2008

2.

Total number of resolved matters from July

2007 to 31st December 2008

265

25%

3.

Total number of ongoing matters from the

previous Quarters

420

39%

4.

Total number of resolved matters in the last

Quarter

133

5.

Total number of complaints from the previous

Quarters Carried Over to the next reporting
period

42

4%

6.

Total no. of complaints received in this Quarter

373

31

3.2

Classification of Complaints Received by PCSC Mandate

Within mandate: 359 (96%)

Outside mandate: 14 (4%)

FIGURE 1: Distribution of Complaints According to the PCSC mandate.

Distribution of complaints according to PCSC mandate

Within PCSC Mandate

96%

Not within PCSC Mandate

4%

32

3.3

Analysis According to Action Taken by PCSC

TABLE 2: Analysis on Processing of Complaints Received

No.

CATEGORY

1.

Complaints where further inquiries initiated.

151

40%

2.

Complaints channeled to responsible

department of government for action e.g. The
Police Complaints Department.

22

6%

3.

Complaints referred to other investigative

agencies e.g. KACC and KNHCR

1%

4.

Complaints resolved1

44

12%

5.

Complaints carried over to the next

reporting period

152

41%

Total

373

100%

TOTAL

Complaints resolved is a generic term comprising; complaints withdrawn by the

complainants, complaints settled by the public institution, complaints found to be without

merit and complaints where complainants were advised to turn to other agencies for
redress.

33

FIGURE 2: Categorization of Complaints Processed by the PCSC

Complaints categories

Carried Over to the next

reporting period
41%

Ongoing inquiries
40%

Channeled Complaints
6%
Resolved cases
12%

Referred complaints
1%

34

3.4

Monthly Analysis of Complaints for the Year 2008

FIGURE 3: Monthly Analysis of Complaints Received in the year 2008.

Monthly analysis of complaints received in 2008

250

231
230
200

N o . o f c o m p la in ts

168
150

129

100

70
76

51
50

J a n u a ry

F e b ru a ry

24
13

13
D ecem ber

N ovem ber

O c to b e r

S e p te m b e r

August

J u ly

June

M ay

A p ril

M a rc h

Month

There was a gradual decrease in the number of Complaints received by the PCSC in
this Quarter compared to the previous Quarter. December registered the least
number of Complaints. The reduction in the number of Complaints received may be
attributed to a number of factors. These are:35

PCSC embarked on countrywide provincial tours in this Quarter. During the

tours, PCSC managed to resolve most of the Complaints raised in the
presence of the various provincial and district departmental heads or offer
advice to the Complainants on appropriate administrative channels to
approach for intervention.
The nature of this Quarter due to holiday festivities hence more people might
not have time to visit the PCSC office.
After a series of successful outreach programs, better public familiarization
with the PCSC mandate hence decreasing the number of Complaints which
are Outside mandate. This has significantly affected the total number of
Complaints received in this Quarter.

3.5 Analysis Based on Categories of Complaints

This report captures categories of Complaints received as stipulated in the mandate
as follows:(a) Injustice; includes allegations of wrongful dismissals from work, premature
retirement, negative ethnicity and discrimination by public officers and
public institutions.
(b) Delay; refers to unexplained and unnecessary time taken to perform or
deliver normal and routine duties and services by public officers.
(c) Misuse of Office; includes claims of harassment by public officers and
allegations of improper or forceful charges levied upon Complainants.
(d) Inattention; refers to unjustifiable failure to attend to necessary detail, e.g.
failure to respond to Complaints, failure to charge suspects, cases not
investigated to a reasonable standard by relevant institutions, and the like.
(e) Inefficiency; Inability to perform /render services to the expectation and
satisfaction of the citizens.
(f) Maladministration; failure of a public institution/ officer to act in accordance
with the rules or principles binding it/him/her

36

TABLE 3:

Complaints Categories

Category

No. of Complaints

Percentage

Injustice

107

29%

Delay

94

25%

Misuse of Office

73

20%

Inattention

17

4.5%

Maladministration

16
15

4%
4%

11

3%

40

10.5%

373

100%

Inefficiency
Incompetence
Others
Total

37

FIGURE 4: Graphical Representation of Complaints Categories.

Complaints categories

10.50%
3%
4%
4%
4.50%

20%

Others

Incompetence

Inefficiency

Maladministratio
n
25%

Inattention

Misuse of office

Delay
29%
Injustice

38

3.6 Analysis Based on Ministries and Public Sector Institution

TABLE 4: Ministries and Public Sector Institutions Complained Against.
MINSTRY/PUBLIC
SECTOR INST.

No. OF COMPLAINTS
RECEIVED

PERCENTAGE

Kenya Police

69

19

Provincial Administration.
Ministry of Local
Government

38

10

32

Ministry of state for Defence

26

Ministry of Labour

22

Ministry of Lands

22

Ministry of Education

15

Judiciary

15

Ministry of Agriculture

13

3.5

Teachers Service Commission

Office of the Attorney
General

10

10

Pensions Department

2.4

Ministry of Medical Services

Ministry of Transport
Advocates Complaints
Commission

Banking sector

1.6

Private institutions/Inquiries
Ministry of state for Public
Service

1.6

1.6

Ministry of Higher Education

1.6

Ministry of Finance

39

Ministry of Water &

Irrigation

Ministry of Roads
Ministry of Information &
Communications

0.8

0.8

Ministry of Tourism

0.8

Kenya Revenue Authority

Kenya Power & Lightening
Co.Ltd
Ministry of state for
Immigration
Ministry of Environment &
Natural Resources
Ministry of Youth Affairs &
Sports
Ministry of Wildlife &
Forestry
Ministry
of
Cooperative
Development & Marketing
Ministry of Justice, National
Cohesion & Const. Affairs
Ministry of National
Heritage & Culture

0.8

0.8

0.5

0.5

0.5

0.5

0.5

0.5

0.5

Ministry of Industrialization

0.5

Ministry of Public Works

0.2

Law Society of Kenya

Ministry of Gender, Children
& Social Affairs

0.2

0.2

373

100%

TOTAL

40

The Complaints received involved almost all government ministries and public
sector institutions. The highest number of Complaints received was against the
Ministry of State for Provincial Administration and Internal Security totalling 107
which represents 29% of the total Complaints received. Out of the 107 Complaints
received against the Ministry, 69 Complaints were against the Kenya Police while 38
Complaints were against the Provincial Administration. PCSC held a number of
consultative meetings countrywide with the Provincial and District Commissioners
and various departmental heads in the provinces aimed at reducing the large
number of Complaints received against their departments.
The Ministry of Local Government recorded 9% of the total Complaints received.
The Nairobi City Council recorded the highest number of Complaints, 21 of the 32
Complaints against the Ministry of Local Government.
A number of Government Parastatals and State Corporations such as Kenya
Revenue Authority (KRA), the Kenya Power and Lightening Company and the
Pensions Department were also complained against.

41

Kenya Police

42
LSK
Min. of Gender

Min. of Public Works

Min.of Industrialization

Min. of Justice
Min. of Culture

Min. of Wildlife & Forestry

Min. of Cooperative Devt

Min. of Youth

Min. of Environment

Min. of Immigration

KRA
KPLCo.

Min. of Information
Min. of Tourism

Min. of Roads

Min. of Finance
Min. of Water

Min. of Public Service

Min. of Higher Education

Private

Min. of Transport
Advocates
Banks

Min. of Medical Services

Pensions Department

18

TSC
Office of the AG

Min. of Agriculture

Judiciary

Min. of Education

Min. of Labour
Min. of Lands

Min. of Local Govt

Min. of Defence

Provincial Admin.

FIGURE 5: Graphical Representation of Complaints Received by Ministries and

Public Sector Institutions.

20

Complaints by Ministries and Public Sector Inst.

16

14

12

10

3.7 Analysis of Complaints Based on Provinces.

TABLE 5: Distribution of Complaints across the Provinces
PROVINCE

NO. RECEIVED

PERCENTAGE

Nairobi

104

28%

Central

75

20%
14.5%

Rift Valley
54

13.4%

Eastern
50
Nyanza

42

11.3%

Western

35

9.3%

Coast

2%

North Eastern

8
3

0.8%

Organizations/Groups

0.5%

373

100%

TOTAL

The highest number of Complaints was received from Nairobi Area at 28% followed
by Central Province at 20% and Rift Valley Province at 14.5%. The least number of
Complaints were received from Coast and North Eastern Provinces at 2% and 0.8%
respectively. This variance in distribution can be attributed to the proximity of
PCSC offices. PCSC intends to open offices at provincial and district levels.

43

FIGURE 6: Graphical Representation of Complaints received by Province

Geographic distribution of complaints received

28
30

25

20

20
14.5

13.4
11.3

% 15
9.3

10

2
5

0.8

0.5

0
Nairobi

Central

Rift valley

Eastern

Nyanza
Province

44

Western

Coast

N/Eastern
Organizations/Group

3.8 Analysis by Mode of Lodging Complaint

TABLE 6: Mode of Lodging Complaints
Mode of reporting
Personal Visit
Postal mail
E-mail
Referral from other institutions
TOTAL

No. received
305
54
6
8
373

Percentage
82%
14%
2%
2%
100%

FIGURE 7: Graphical Representation of Mode of Reporting Complaints.

Mode of Lodging Complaints with the PCSC

Visits to PCSC office, 82

90
80
70
60

Postal Mail, 14
50
%

E-mail, 2

40
30
20
10
0
1
Mode

45

Referral from other

institutions, 2

3.9

Analysis by Gender

TABLE 7: Complaints Distribution by Gender.

NUMBER

PERCENTAGE

Male

313

84%

Female

44

12%

Organizations/Groups

16

4%

TOTAL

373

100%

GENDER

There was a large disparity in the number of Complaints received from women as
compared to men. As the PCSC conducted provincial visits in November and
December 2008, women were enlightened on the PCSC mandate and encouraged to
lodge their Complaints with it. Encouraging more women to bring their Complaints
can be realized through conducting civic education countrywide with specific
regard to women and engaging with women groups, faith and community based
organizations operating at grassroot levels to empower more women on where and
how to lodge their Complaints to the PCSC.

46

FIGURE 8: Graphical Representation of Complaints received by Gender

Complaints distribution by Gender

Female
12%

Goroups/Organizations
4%

Male
84%

47

3.10

Monthly Analysis of Complaints in the Quarter

TABLE 8: Current Status of the Quarter Complaints.

STATUS
Inquiries initiated
by the PCSC
Carried over to
the next reporting
period
Complaints
resolved

OCTOBER

97

NOVEMBER

50

TOTAL

151

40%

DECE
MBER

41%
24

60

68

152

30

11

44

12%

Channeled to
other government
institutions

16

22

6%

Referred to other
investigative
agencies

1%

168

129

76

373

100%

TOTAL

48

FIGURE 9: Monthly comparative analysis of the Quarter Complaints

Comparative analysis of complaints processed during the Quarter
120

100

97

80

N u m b er

68

60
50

60

40
30
24

16

20
11

0
Ongoing

Carried over

Resolved
October

49

November

12

Channeled
December

Referred

3.11 Comparative Analysis by Quarters

TABLE 9: Comparison of Complaints Processed in the 1st Quarter, 2008/09 and 2nd
Quarter 2008/09.

STATUS

Q1

Q2

Inquiries initiated by PCSC

324

61

151

40

42

152

41

29

5.5

22

Referred to other investigative agencies

e.g. KACC and KNHCR

0.5

Resolved by the PCSC

133

25

44

12

531

100% 373

Carried Over to the next reporting

period
Complaints channeled to responsible
department of government for action
e.g. The Police Complaints Department.

TOTAL

50

100%

FIGURE 9: Graphical Representation of Complaints processed in the 1st & 2nd

Quarter s of 2008/09.
Complaints processed in the 1st and 2nd Quarters of 2008

151

324

44
152
133
22
42

29
3

Ongoing

Carried over

Resolved

Channeled
Quarter 1

51

Referred
Quarter 2

CHAPTER FOUR
4.0

COMMUNICATION ACTIVITIES

The PCSCs information strategy aims to raise the level of awareness amongst the
citizens in general and public officers of the existence and functions of the PCSC.
In the Quarter, the information strategy had two main objectives. The first was to
inform potential Complainants of their right to complain and how to exercise it.
The second was to establish working relations between the PCSC, citizens and
Government departments by informing the broader public of the PCSC and its role
in helping realize Kenyas commitment to responsive governance.
The strategy was put into effect through publications, civil society and grassroots
partnerships, provincial visits, study tours, media interviews and through the
internet.
4.1

Publications

PCSC Flyers, Booklets, Brochures, Mandate and Complaints Forms were widely
distributed during the provincial visits and in the grassroots partnership visits to
interested parties with a view to informing key stakeholders and the general public
about PCSCs activities and the services that the PCSC offers. Branded material was
also widely distributed.
4.2

Civil society and grassroots partnerships

In October 2008, PCSC partnered with Institute for Civic Affairs and Development
(ICAD) and Konrad Adenauer - Stiftung Foundation in district meetings in Eastern
Province in Makueni, Mbooni, Nziau, Kibwezi, Matuu, Kangundo, Machakos and
Yatta districts. The aim of the meetings was to sensitize the public through joint
community structures on PCSCs mandate and functions.
4.3

Provincial Visits

PCSC held Provincial visits from November 11th December 9th 2008. The visits
were attended by PCSC Committee members, Provincial and District
Commissioners, Provincial Heads of Departments, Religious leaders, Women
Groups, Youth Groups, Representatives of Community Based Organizations and
members of the public.
The principal objective of the provincial visits was to hold interactive sessions with
the Provincial Administration and other stakeholders. Through the meetings, the
PCSC established a working rapport with the provincial administration, provincial
heads and other grassroots leaders.
52

4.4

Consultative meetings with Government Agencies

The PCSC engaged in consultative meetings with various Government agencies to

establish and sustain effective working relationships in order to deal with
complaints more efficiently and effectively. Throughout the Quarter, PCSC held
consultative meetings with the Permanent Secretaries; Public Sector Reforms and
Performance Contracting, Labour and Human Resource Development and
Cooperative Development and Marketing; Central Bank - Banking Supervision
Department and with the Town Clerk, Nairobi City Council.
4.5

Media interviews

The PCSC media activities comprise mainly interviews. These interviews help draw
attention to the service that PCSC provides to the public. Equally, the interviews
emphasise the role of PCSC in public sector reforms thus enabling Government
Departments and agencies to adopt a culture geared towards providing answers
and solutions to PCSCs inquiries on complaints lodged by the public.
In the Quarter, the PCSC gave several media interviews. The issues covered during
the interviews were the mandate of the PCSC, functions of the PCSC, how to lodge
complaints and PCSC complaints-handling procedures.
4.6

Website

The PCSC makes use of opportunities for information an interaction provided by

the internet. To this end, information about the PCSC is available at
www.justice.com. It is intended that the PCSC website will soon be developed to
include a much wider range of material, including PCSC Quarterly Reports, and
with interactive possibilities for the public.

53

54

ANNEXTURES
MINISTRY OF STATE FOR PROVINCIAL ADMINISTRATION & INTERNAL SECURITY
KENYA POLICE

M
M

Mode of
contact
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC

Complaints
category
Misuse of office
Misuse of office
Misuse of office
Misuse of office
Incompetence

P I Involved
Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police

Mandate
Within
Within
Within
Within
Within

Committee
member in
charge
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka

Date
15-Dec-08
10-Dec-08
10-Dec-08
09-Dec-08
05-Dec-08

Name
Erastus K. Kagutho
Opondo Tony Otuge
R. Ngemu Kitela & Others
Kimani Ngari
Samuel J Githagu

Province
Central
Nyanza
Nairobi
Central
Central

04-Dec-08
04-Dec-08
02-Dec-08

Peter Mburu Mogwe

Hirbo Jillo Omar
Heeran M Mutuku

M
M
M

Visit PCSC
Visit PCSC
Visit PCSC

Inefficiency
Delay
Inattention

Kenya Police
Kenya Police
Kenya Police

Within
Within
Within

02-Dec-08
01-Dec-08

Simon W Mbaruku
Sammy Waweru Kariuki

Central
Eastern
Eastern
Rift
Valley
Nairobi

Case
status
New
New
New
New
New
Referred
to
MONJCA
New
New

M
M

Injustice
Unethical conduct

Kenya Police
Kenya Police

Within
Within

New
New

Grace Madoka
Grace Madoka

27-Nov-08
24-Nov-08

Wilfred Kiragu Okwaro

Shem Otieno Olonde

Western
Nyanza

M
M

Visit PCSC
Visit PCSC
Referral from
PM Office
Visit PCSC

Delay
Misuse of office

Kenya Police
Kenya Police

Within
Within

New
New

Grace Madoka
Grace Madoka

Sex
M
M

55

Grace Madoka
Grace Madoka
Grace Madoka

Date
24-Nov-08

Name
Asli Maryam Kusow

24-Nov-08
21-Nov-08
20-Nov-08

Simon Murage Maina

Haggai Madara
Henry Gathura Gitiba

20-Nov-08

Simon Muhia

19-Nov-08
18-Nov-08
17-Nov-08
14-Nov-08
14-Nov-08

Hussein Gedi Sora

Joseph Macharia Kamau 3
Geoffrey Ochieng Ndeda
Charles Godrick Omuse
Passie Nyayieka

14-Nov-08
13-Nov-08
13-Nov-08

Albert Towett
Kuria Kimani
Mildred Anne Odhiambo

12-Nov-08
10-Nov-08
10-Nov-08

Margaret Wanjiru
Oscar Foundation
Raphael Mwaniki
Karenga

07-Nov-08
04-Nov-08

Joseph Karanja Kabui

Elias Kimari Kabiri

Province
Nairobi
Rift
Valley
Western
Western
Rift
Valley
Rift
Valley
Nairobi
Nairobi
Western
Nairobi
Rift
Valley
Central
Nairobi

Committee
member in
charge
Grace Madoka

Sex
F

Mode of
contact
Visit PCSC

Complaints
category
Inattention

P I Involved
Kenya Police

Mandate
Within

Case
status
Advised

M
M
M

Visit PCSC
Visit PCSC
Visit PCSC

Misuse of office
Delay
Inattention

Kenya Police
Kenya Police
Kenya Police

Within
Within
Within

New
New
New

E-mail

Delay

kenya Police

Within

Ongoing

Grace Madoka
Grace Madoka
Grace Madoka
Kenneth
Mwige

M
M
M
M
M

Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC

Injustice
Unethical conduct
Ineptitude
Delay
Inattention

Kenya Police
Kenya Police
kenya Police
Kenya Police
Kenya Police

Within
Within
Within
Within
Within

New
New
Ongoing
New
Channeled

Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka

M
M
M

Visit PCSC
Visit PCSC
Visit PCSC
Referral from
KNCHR
Post

Injustice
Misuse of office
Delay

Kenya Police
Kenya Police
Kenya Police

Within
Within
Within

Ongoing
New
Channeled

Grace Madoka
Grace Madoka
Grace Madoka

Inattention
Delay

Kenya Police
Kenya Police

Within
Within

Ongoing
Ongoing

Grace Madoka
Grace Madoka

Nairobi
Nairobi

Nairobi
Rift
Valley
Nairobi

Visit PCSC

Misuse of office

Kenya Police

Within

Ongoing

Grace Madoka

M
M

Visit PCSC
Visit PCSC

Inattention
Incompetence

Kenya Police
Kenya Police

Within
Within

Channeled
Channeled

Grace Madoka
Grace Madoka

56

04-Nov-08
04-Nov-08
31-Oct-08
31-Oct-08
31-Oct-08
30-Oct-08

David Ng'ang'a Mbugua

Grace Syonkau Kioko
Rev. Humphrey Goren
Nelson Odhiambo
ObonyO
Stanley Kamau Munene
Protas Mulosi Masinder

29-Oct-08

Rufus Kinyua Gachogo

Nyanza
Central
Western
Rift
Valley

29-Oct-08
28-Oct-08
27-Oct-08

Stella Mulandi
James Maina Kairo
David Ndaire Gatoto

Nairobi
Central
Central

Date
27-Oct-08
23-Oct-08
23-Oct-08
22-Oct-08
17-Oct-08
17-Oct-08
16-Oct-08
16-Oct-08
15-Oct-08
15-Oct-08

Name
Aquarius Ltd
John Mwangi Kariuki
Joseph Mutuki Ndolo
Samuel M'atharu
Simon Orwaru Ondiek
Patrick Asiago Masese
Dorothy Sigoma Ingwe
David Maina Wambugu
Christopher Siso Oloo
Simon Ntoiti M'Thambura

14-Oct-08
14-Oct-08

Johnstone Kipkorir
Simeon Kinuthia

Central
Eastern
Western

M
F
M

Post
Post
Visit PCSC

Misuse of office
Unethical conduct
Maladministration

Kenya Police
Kenya Police
Kenya Police

Within
Within
Within

Channeled
New
Ongoing

Grace Madoka
Grace Madoka
Grace Madoka

M
M
M

Visit PCSC
Visit PCSC
Visit PCSC

Injustice
Misuse of office
Delay

Kenya Police
Kenya Police
Kenya Police

Within
Within
Within

Channeled
Ongoing
Channeled

Grace Madoka
Grace Madoka
Grace Madoka

Delay

Kenya Police

Within

Channeled

Grace Madoka

F
M
M

Visit PCSC
Referral from
Advocate
Visit PCSC
Visit PCSC

Misuse of office
Misbehavior
Inefficiency

Kenya Police
Kenya Police
Kenya Police

Within
Within
Within

Ongoing
Ongoing
Ongoing

Sex
M
M
M
M
M
M
F
M
M
M

Mode of
contact
Visit PCSC
Post
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC

Complaints
category
Inefficiency
Breach of integrity
Injustice
Misuse of office
Injustice
Misuse of office
Inattention
Misuse of office
Injustice
Misuse of office

P I Involved
Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police

Mandate
Within
Within
Within
Within
Within
Within
Within
Within
Within
Within

Case
status
Ongoing
Ongoing
Ongoing
Channeled
Ongoing
Channeled
Ongoing
Closed
Ongoing
Ongoing

Grace Madoka
Grace Madoka
Grace Madoka
Committee
member in
charge
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka

M
M

Referred
Visit PCSC

Injustice
Delay

Kenya Police
Kenya Police

Within
Within

Ongoing
Channeled

Grace Madoka
Grace Madoka

Province
Nairobi
Central
Eastern
Eastern
Nairobi
Nyanza
Western
Central
Nyanza
Eastern
Rift
Valley
Rift

57

13-Oct-08
13-Oct-08

Michael Kariuki Kirungia

John Gathiga Jeremiah

Date
13-Oct-08
09-Oct-08
08-Oct-08

Name
John Nyagesoa
Onesmus Musembi Zakay
Joseph Thuranira

07-Oct-08

Kennedy Mulusa Muzame

07-Oct-08
06-Oct-08
06-Oct-08
03-Oct-08
02-Oct-08
02-Oct-08

Paul Kipruto Sang

Martin Okoth Nyangi
Hubert Jagona keseko
Raphael Muendo Kathuky
Charles Peter Mwangi
Aggrey Mulera

02-Oct-08
02-Oct-08

Philip Kipchumba Samoei

John Murigu

07-Nov-08
06-Oct-08

Thomas Kimutai Kibichii

Nancy Chereno Bunei

Valley
Central
Central

Province
Nyanza
Eastern
Eastern
Rift
Valley
Rift
Valley
Nyanza
Nairobi
Eastern
Central
Nairobi
Rift
Valley
Central
Rift
Valley
Nairobi

M
M

Visit PCSC
Visit PCSC

Misuse of office
Misuse of office

Kenya Police
Kenya Police

Within
Within

Ongoing
New

Sex
M
M
M

Mode of
contact
Visit PCSC
Visit PCSC
Visit PCSC

Complaints
category
Injustice
Injustice
Inattention

P I Involved
Kenya Police
Kenya Police
Kenya Police

Mandate
Within
Within
Within

Case
status
Ongoing
Ongoing
Ongoing

Grace Madoka
Grace Madoka
Committee
member in
charge
Grace Madoka
Grace Madoka
Grace Madoka

Visit PCSC

Misuse of office

Kenya Police

Within

Channeled

Grace Madoka

M
M
M
M
M
M

Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC

Injustice
Misuse of office
Delay
Injustice
Injustice
Misuse of office

Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police
Kenya Police

Within
Within
Within
Within
Within
Within

Closed
New
Channeled
Closed
Ongoing
New

Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka
Grace Madoka

M
M

Visit PCSC
Visit PCSC

Injustice
Delay

Kenya Police
Kenya Police

Within
Within

Closed
Ongoing

Grace Madoka
Grace Madoka

M
F

Post
Visit PCSC

Injustice
Injustice

NSIS
NSIS

Within
Within

Ongoing
Ongoing

Nafisa Abass
Grace Madoka

58

Date

Province

Sex

29-Oct-08

Name
Hawaga J. Anyang'a
Ondiasa

Nyanza

29-Dec-08

Gerald Ogembo Oyaro

Nyanza

23-Dec-08

Daniel Ojwang Ingekhi

Western

19-Dec-08

Penina Nyambega

Nairobi

11-Dec-08

03-Dec-08

Moses Muchiri Karanja

28-Nov-08

Charles Opabala Opuru

Eastern
Rift
Valley
Rift
Valley
Rift
Valley
Rift
Valley

11-Dec-08

Priscilla Gitonga
Charles Njaramba
Munuhe
Resident of Kongasis SubLoc

28-Nov-08

Jeremiah Omukaga

20-Nov-08

James Nkarle Lesasuiyan

Ushirika wa Safi
Community

11-Dec-08

20-Nov-08

Nairobi
Rift
Valley
Nairobi

M
M
M
M

Mode of
contact

Complaints
category

P I Involved

Visit PCSC
Delay
NSIS
PROVINCIAL ADMINISTRATION
Provincial
Visit PCSC
Misuse of office
Admin.
Provincial
Post
Injustice
Admin.
Provincial
Visit PCSC
Delay
Admin.
Provincial
Visit PCSC
Misuse of office
Admin.
Provincial
Visit PCSC
Injustice
Admin.
Provincial
Visit PCSC
Misuse of office
Admin.
Provincial
Visit PCSC
Misuse of office
Admin.
Provincial
Post
Misuse of office
Admin.
Provincial
Post
Misuse of office
Admin.
Provincial
Visit PCSC
Discourtesy
Admin.
Provincial
Visit PCSC
Misuse of office
Admin.

59

Case
status

Committee
member in
charge

Within

Channeled

Grace Madoka

Within

New

Amb. Simani

Within

New

Amb. Simani

Within

New

Amb. Simani

Within

New

Amb. Simani

Within

New

Amb. Simani

Within

New

Amb. Simani

Within

Advised

Amb. Simani

Within

Ongoing

Grace Madoka

Within

Ongoing

Grace Madoka

Within

Advised

Amb. Simani

Within

New

Amb. Simani

Mandate

Date
19-Nov-08
14-Nov-08

Name
Wilberforce Mahugu
Machariah

12-Nov-08

Mutua Nzioka
Josephat Musyimi &
Others

11-Nov-08

Eliud Wainaina Gachunga

10-Nov-08

Dennis K Bett

07-Nov-08

Mode of
contact

Complaints
category

Province

Sex

Central

Visit PCSC

Inefficiency

Nairobi

Visit PCSC

Delay

Visit PCSC

Misuse of office

Eastern
Central
Rift
Valley

Visit PCSC

Misuse of office

Visit PCSC

Injustice

Central

Visit PCSC

Misuse of office

05-Nov-08

Teresiah Wanjiru Muburi

Kamau Kinga & Co.
Advocates

Visit PCSC

Misuse of office

05-Nov-08

Daniel O Inghekhi

Western

Post

Injustice

04-Nov-08

Alfred Mukulo Mutonyi

Western

Visit PCSC

Delay

04-Nov-08

Eunice Wairimu & Others

Central

Visit PCSC

Incompetence

04-Nov-08

Hosea Manjanga

Western

Visit PCSC

Misuse of office

31-Oct-08

Erastus Munyila Nganga

Central

Visit PCSC

Misuse of office

23-Oct-08

Ugas Abdi

NEP

Visit PCSC

Inefficiency

Nairobi

60

P I Involved
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.

Mandate

Case
status

Committee
member in
charge

Within

New

Amb. Simani

Within

New

Amb. Simani

Within

New

Amb. Simani

Within

New

Amb. Simani

Within

Ongoing

Grace Madoka

Within

Ongoing

Amb. Simani

Within

Ongoing

Grace Madoka

Within

New

Amb. Simani

Within

Ongoing

Amb. Simani

Within

Ongoing

Amb. Simani

Within

Ongoing

Amb. Simani

Within

Ongoing

Amb. Simani

Within

Ongoing

Amb. Simani

Date

Name

Province

Sex

Mode of
contact

Complaints
category

22-Oct-08

Julius Ikungu D Mbui

Central

Visit PCSC

Misuse of office

16-Oct-08

Central
Rift
Valley

Visit PCSC

Misuse of office

16-Oct-08

Paul M. Karanja
Christopher K
Chepkiyeng

Visit PCSC

Misuse of office

16-Oct-08

Zaccharus Orembe

Nyanza

Visit PCSC

Misuse of office

15-Oct-08

Western

Visit PCSC

Misuse of office

14-Oct-08

Simon Ntoiti M'Thambura

Teresia Wamaitha
Kagecho

Central

Visit PCSC

Misuse of office

13-Oct-08

John Gathiga Jeremiah 2

Central

Visit PCSC

Incompetence

13-Oct-08

Joshua Onzere Kijedi

Post

Delay

09-Oct-08

Wilson Too

Visit PCSC

Inefficiency

08-Oct-08

Mathew Njoroge Ngwiri

Western
Rift
Valley
Rift
Valley

Visit PCSC

Misuse of office

61

P I Involved
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.
Provincial
Admin.

Mandate

Case
status

Committee
member in
charge

Within

Channeled

Amb. Simani

Within

Ongoing

Amb. Simani

Within

Channeled

Amb. Simani

Within

Ongoing

Amb. Simani

Within

Ongoing

Amb. Simani

Within

New

Amb. Simani

Within

Channeled

Amb. Simani

Within

Ongoing

Peter Karing'u

Within

Ongoing

Amb. Simani

Within

Ongoing

Amb. Simani

Date

Name

Province

Sex

Mode of
contact

Complaints
category

08-Oct-08

Mariam Wanjiru

Central

Visit PCSC

Injustice

08-Oct-08

Mary Marhic
Doughlas Kimani
Muchaba
Robert Charo
Tukwatukwa 2

Central

Visit PCSC

Inattention

Central

Visit PCSC

Inattention

Coast

Post

Misuse of office

23-Oct-08
03-Nov-08

P I Involved
Provincial
Admin.
Provincial
Admin.
Provincial
Admin
Provincial
Admin.

Case
status

Committee
member in
charge

Within

Ongoing

Amb. Simani

Within

Ongoing

Amb. Simani

Within

New

Grace Madoka

Within

New

Amb. Simani

Mandate

MINISTRY OF EDUCATION

Date

Visit PCSC

Complaints
category
Maladministratio
n

Visit PCSC

Injustice

Post

Injustice

Nyanza

Post

Injustice

Michael Mwangi Ndungu

Central

Visit PCSC

Injustice

Stephen Irungu Njogwa

Aloiys Ayura Nyakweba

Nairobi
Nyanza

M
M

Visit PCSC
Post

Inefficiency
Injustice

Name

Province

Sex
M

16-Dec-08

Zedekia Orioki

04-Dec-08

Reuben Musasia & Others

Nairobi
Rift
Valley

28-Nov-08

Henry Nyabuto Nyangau

Nyanza

28-Nov-08

James Makori

19-Nov-08
18-Nov-08
18-Nov-08

Mode of
contact

62

P I Involved
Min. of
Education
Min. of
Education
Min. of
Education
Min. of
Education
Min. of
Education
Min. of
Education
Min. of

Mandate

Case
status

Committee
member in
charge

Within

New

Nafisa Abass

Within

New

Nafisa Abass

Within

Ongoing

Grace Madoka

Within

Ongoing

Grace Madoka

Within

Ongoing

Nafisa Abass

Within
Within

New
New

Nafisa Abass
Nafisa Abass

Education

Date

Name

11-Nov-08

Pauline Chebet Sowe

Province
Rift
Valley

Sex

04-Nov-08

Josephat Nzau & Others

Eastern

31-Oct-08

Hellen Mukabane

Nairobi

30-Oct-08

Henry Momanyi

Nyanza

21-Oct-08

Dismas Okumu Kisika

08-Oct-08

Mode of
contact

Complaints
category

Visit PCSC

Incompetence

Visit PCSC
E-mail

Unethical conduct
Maladministratio
n

Visit PCSC

Injustice

Western

Visit PCSC

Injustice

Billy Alulu Shivembe

Nairobi

Visit PCSC

Delay

06-Oct-08

Philip Opondo Haira

Nyanza

Visit PCSC

Misuse of office

28-Oct-08

Francis Wekesa Omondi

Nairobi

Visit PCSC

Injustice

P I Involved
Min. of
Education
Min. of
Education
Min. of
Education
Min. of
Education
Min. of
Education
Min. of
Education
Min. of
Education
Kenya Institute
of Special
Educ.

Mandate

Case
status

Committee
member in
charge

Within

Ongoing

Within

Ongoing

Within

New

Within

Ongoing

Within

Ongoing

Within

Advised

Nafisa Abass
Nafisa
Abass
Nafisa
Abass
Nafisa
Abass
Nafisa
Abass
Nafisa
Abass

Within

Advised

Nafisa Abass

Within

Ongoing

Nafisa Abass

Within

New

Nafisa Abass

Within

New

Nafisa Abass

Within

Ongoing

Nafisa Abass

MINISTRY OF HIGHER EDUCATION,SCIENCE AND TECHNOLOGY

25-Nov-08

Prof. Michael Muasya

Mbasu

04-Dec-08
16-Oct-08

Visit PCSC

Delay

John Marani

Eastern
Rift
Valley

Post

Injustice

Sylvester Musonye

Nairobi

Visit PCSC

Delay

63

University of
Nairobi
Min. of Higher
Education
Min. of Higher
Education

22-Oct-08
28-Oct-08
26-Nov-08

Francis Mwaniki Magua

John Nyakundi Orang'o

Nairobi
Nyanza

M
M

Visit PCSC
Visit PCSC

Delay
Delay

Kennedy Liyai

Nairobi

Visit PCSC

Delay

HELB
Moi University
Min. of Science
& Technology

Within
Within

Resolved
Closed

Nafisa Abass
Nafisa Abass

Within

New

Nafisa Abass

TEACHERS SERVICE COMMISSION

Date
15-Dec-08
10-Dec-08
02-Dec-08
19-Nov-08
18-Nov-08
04-Nov-08

Name
Lawrence Nyantika
Nyaanga
Alfred Kizambo Minyaa
Peter Kariuki Njaaga
Simeon Obare & Others
Joseph Njoroge Mburu &
Others
Jacob O Ambala

Mode of
contact

Complaints
category

P I Involved

Mandate

Case
status

Committee
member in
charge

Province

Sex

Nyanza
Coast
Central
Nyanza

M
M
M
M

Visit PCSC
Post
Visit PCSC
Visit PCSC

Injustice
Delay
Injustice
Injustice

TSC
TSC
TSC
TSC

Within
Within
Within
Within

New
New
New
Ongoing

Nafisa Abass
Nafisa Abass
Nafisa Abass
Nafisa Abass

Central
Nyanza

M
M

Visit PCSC
Post

TSC
TSC

Within
Within

New
Ongoing

TSC

Within

Ongoing

Nafisa Abass
Nafisa Abass
Nafisa
Abass
Peter
Karing'u
Nafisa
Abass
Nafisa
Abass

30-Oct-08

Mwangi Loderick H.

Central

Visit PCSC

Delay
Ineptitude
Maladministratio
n

29-Oct-08

Paul Kihara Wangondu

Coast

Post

Delay

TSC

Within

Ongoing

27-Oct-08

Eric Ondieki Nyambane

Visit PCSC

Injustice

TSC

Within

Advised

16-Oct-08

Gibson Gathuthu Karuru

Nairobi
Rift
Valley

Visit PCSC

Injustice

TSC

Within

Ongoing

64

MINSTRY OF LABOUR

Date
31-Dec-08
29-Dec-08
19-Dec-08

Name
Milton Kipchoge & Others
Gilberd Kanganya Mutesi
Kyalo and Others

02-Dec-08

Golgocha Matile

02-Dec-08
01-Dec-08

Simon Odhiambo Oduor

Ndwiga Gogo
Ignatius K M Muyembe &
Others
John Mwathe Mutua &
Others
John Otieno Nyansong

20-Nov-08
13-Nov-08
13-Nov-08

Province
Nairobi
Nairobi
Nairobi
Rift
Valley
Rift
Valley
Eastern

Sex
M
M

Mode of
contact
Visit PCSC
Visit PCSC
Visit PCSC

Complaints
category
Misuse of office
Injustice
Inefficiency

P I Involved
Min. of Labour
Min. of Labour
Min. of Labour

Mandate
Within
Within
Within

Case
status
New
New
New

Committee
member in
charge
Nafisa Abass
Nafisa Abass
Nafisa Abass

Visit PCSC

Delay

Min. of Labour

Within

New

Nafisa Abass

M
M

Visit PCSC
Post

Delay
Delay

Min. of Labour
Min. of Labour

Within
Within

New
New

Nafisa Abass
Nafisa Abass

Central

Visit PCSC

Injustice

Min. of Labour

Within

New

Nafisa Abass

Eastern
Nyanza

M
F

Visit PCSC
Visit PCSC

Delay
Delay

Min. of labour
Min. of Labour

Within
Within

Ongoing
Ongoing

Nafisa Abass
Nafisa Abass

65

Date
12-Nov-08
11-Nov-08
05-Nov-08
04-Nov-08
04-Nov-08
03-Nov-08
28-Oct-08
13-Oct-08
08-Oct-08
08-Oct-08
08-Oct-08
07-Oct-08
02-Oct-08

Name
Marko Makokha Ndege
Edwin Matara
John Muthungu Kiarie
Peter Ng'ang'a & Others
Nicholas Muthama
Robert Charo
Tukwatukwa 4
Nelson Ochieng
Michael O Abiga
Joseph Kahindi Charo
Francis James Kahura
Kayo
Gichohi George Geofrey
Gatungo
Lectar Achieng Opudo
James Mwongela

Ineptitude
Delay

P I Involved
Min. of Labour
Min. of Labour
Min. of Labour
Min. of Labour
Min. of Labour

Mandate
Within
Within
Within
Within
Within

Case
status
New
Ongoing
New
New
New

Committee
member in
charge
Nafisa Abass
Nafisa Abass
Nafisa Abass
Nafisa Abass
Nafisa Abass

Post
Visit PCSC
Visit PCSC
Visit PCSC

Delay
Injustice
Delay
Delay

Min. of Labour
Min. of Labour
Min. of Labour
Min. of Labour

Within
Within
Within
Within

New
Ongoing
Channeled
Ongoing

Nafisa Abass
Nafisa Abass
Nafisa Abass
Nafisa Abass

Visit PCSC

Delay

Min. of Labour

Within

Channeled

Nafisa Abass

M
F
M

Visit PCSC
Visit PCSC
Visit PCSC

Delay
Injustice
Discourtesy

Min. of Labour
Min. of Labour
Min. of labour

Within
Within
Within

Ongoing
Ongoing
New

Nafisa Abass
Nafisa Abass
Nafisa Abass

Complaints
category
Injustice
Misuse of office

Mode of
contact
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC

Coast
Nairobi
Nairobi
Coast

M
M
M
M

Central
Central
Nairobi
Eastern

Province
Nairobi
Central
Nairobi
Nairobi
Eastern

Sex
M
M
M

MINISTRY OF STATE FOR IMMIGRATION AND REGISTRATION OF PERSONS

Date

Name

Province

Sex

Mode of
contact

Complaints
category

15-Dec-08

Albert O. Omwenga

Nyanza

Visit PCSC

Maladministration

03-Dec-08

Edward Okari Mokuah

Nairobi

Post

Injustice

66

P I Involved
Min. of
Immigration
Min. of
Immigration

Mandate

Case
status

Committee
member in
charge

Within

New

Nafisa Abass

Within

New

Nafisa Abass

MINISTY OF STATE FOR DEFENCE

09-Dec-08
04-Dec-08

Christopher Kiprotich
Busienei
Maj. Bonnie Verkeys
Mahaga
Isaac W Tietie

21-Nov-08
20-Nov-08
19-Nov-08
17-Nov-08
14-Nov-08

Paul Towett
James Bogonko Mayieka
Solomon Kieti Kanyanya
James Muriuki Kagondu
Bernard Mutemi Mutiso

19-Dec-08

Rift
Valley
Western
Western
Rift
Valley
Nyanza
Eastern
Central
Nairobi

Visit PCSC

Injustice

Min. of Defence

Within

New

Amb. Simani

M
M

Visit PCSC
Visit PCSC

Misuse of office
Injustice

Min. of Defence
Min. of Defence

Within
Within

New
New

Amb. Simani
Amb. Simani

M
M
M
M
M

Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC

Injustice
Injustice
Delay
Injustice
Delay

Min. of Defence
Min. of Defence
Min. of Defence
Min. of Defence
Min. of Defence

Within
Within
Within
Within
Within

New
New
New
New
New

Amb. Simani
Amb. Simani
Amb. Simani
Amb. Simani
Amb. Simani

67

07-Nov-08

Stanley Muigai Kiama

Central

Visit PCSC

Misuse of office

Min. of Defence

Within

New

Date
05-Nov-08
30-Oct-08
24-Oct-08

Name
Zacharia Kinyanjui Kuria
Molu Halake Kanipacha
Julius Maroa Tingo
Hezekiah Onyango
Mogere
Bob Maxwel Oballah

Province
Central
Eastern
Nairobi

Sex
M
M
M

Mode of
contact
Visit PCSC
Visit PCSC
Visit PCSC

Complaints
category
Injustice
Injustice
Injustice

P I Involved
Min. of Defence
Min. of Defence
Min. of Defence

Mandate
Within
Within
Within

Case
status
New
Ongoing
Ongoing

Amb. Simani
Committee
member in
charge
Amb. Simani
Amb. Simani
Amb. Simani

Nyanza
Western
Rift
Valley
NEP
Eastern
Nairobi
Nairobi
Eastern
Eastern
Eastern

M
M

Visit PCSC
Visit PCSC

Inattention
Injustice

Min. of Defence
Min. of Defence

Within
Within

Ongoing
New

Amb. Simani
Amb. Simani

M
M
M
M
M
M
M
M

Post
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC

Injustice
Injustice
Injustice
Injustice
Injustice
Injustice
Injustice
Injustice

Min. of Defence
Min. of Defence
Min. of Defence
Min. of Defence
Min. of Defence
Min. of Defence
Min. of Defence
Min. of Defence

Within
Within
Within
Within
Within
Within
Within
Within

Resolved
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Resolved
Ongoing

Amb. Simani
Amb. Simani
Amb. Simani
Amb. Simani
Amb. Simani
Amb. Simani
Amb. Simani
Amb. Simani

Eastern
Nairobi
Nyanza

M
M
M

Visit PCSC
Visit PCSC
Visit PCSC

Injustice
Injustice
Injustice

Within
Within
Within

Ongoing
Ongoing
New

Amb. Simani
Amb. Simani
Amb. Simani

Nairobi

Visit PCSC

Delay

Min. of Defence
Min. of Defence
Min of Defence
Min. of State
for Defence

Within

Ongoing

Amb. Simani

23-Oct-08
23-Oct-08
22-Oct-08
22-Oct-08
21-Oct-08
21-Oct-08
21-Oct-08
17-Oct-08
16-Oct-08
16-Oct-08
15-Oct-08
14-Oct-08
04-Dec-08

Ali Deshi Higil

Ahmed Mohamed Mamo
Abdi Galgallo Guyo
Peter Maina Ngunjiri
Yussuf Maalim Issac
Jacob M Kaloki
Yussuf Jillo Jarso
Musa Mohamed
Joseph Mwirigi
Makathimo
Philip Makori
Mark Moire

06-Oct-08

Norah Moraa

68

MINISTRY OF STATE FOR PUBLIC SERVICE

Date

Mode of
contact

Complaints
category

Province

Sex

02-Dec-08

Name
Oyugis (Inspectors
Mechanical in the civil
service

Nairobi

Visit PCSC

18-Nov-08

John Maweu Kithuku

Nairobi

Visit PCSC

Injustice

13-Nov-08

Mike Mungania Gituma

Eastern

Visit PCSC

Inattention

Nairobi

Visit PCSC

Injustice

24-Oct-08

Peter X.I. Ojiambo

Kenya Retired Persons
Sacco Society

Nairobi

Visit PCSC

Maladministration

23-Oct-08

Cyrus Wagura Maina

Nairobi

Visit PCSC

Delay

27-Oct-08

69

P I Involved
Public Service
Ministry
Public Service
Commission
Public Service
Commission
Public Service
Commission
Public Service
Commission
Min. of Public
Service

Mandate

Case
status

Committee
member in
charge

Within

New

Nafisa Abas

Within

New

Nafisa Abass

Within

New

Nafisa Abas

Within

Ongoing

Nafisa Abass

Within

Ongoing

Nafisa Abass

Within

Advised

Nafisa Abass

MINISTRY OF LANDS

Date

27-Oct-08

Name
Amolo and Kibanya
Advocates
Stephen Masha
M' Itabari M' Anula
James Maina Mugo
G K Gakure & Danson
Pere
Nicholas Ogondo
Mwenesi
Abel Kiramunya
Elizabeth Kedemi
Francis Mwaniki Magua 2
Francis M. Magua
Gabriel Gikonyo Maturu
Jeremiah M'Njogu
Jones Gachie G. Ngure &
Others

Date
22-Oct-08
16-Oct-08

Name
Caleb R O Change
Dorothy Sigoma Ingwe

14-Oct-08

Justus Sinoyia Ole Yiaile

16-Dec-08
10-Dec-08
09-Dec-08
02-Dec-08
28-Nov-08
24-Nov-08
04-Nov-08
30-Oct-08
30-Oct-08
30-Oct-08
29-Oct-08
28-Oct-08

Mode of
contact

Complaints
category

P I Involved

Committee
member in
charge

Province

Sex

Nairobi
Nairobi
Eastern
Central
Rift
Valley

M
M
M
M

Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC

Delay
Misuse of office
Misuse of office
Incompetence

Min. of Lands
Min. of Lands
Min. of Lands
Min. of Lands

Within
Within
Within
Within

New
New
New
New

Peter Karing'u
Peter Karing'u
Peter Karing'u
Peter Karing'u

Visit PCSC

Misuse of office

Min. of Lands

Within

Ongoing

Grace Madoka

Western
Eastern
Western
Nairobi
Nairobi
Central
Eastern

M
M
F
M
M
M
M

Post
Post
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC

Misuse of office

Breach of integrity
Misuse of office
Delay
Maladministration

Min. of Lands
Min. of Lands
Min. of Lands
Min. of Lands
Min. of Lands
Min. of Lands
Min. of Lands

Within
Outside
Within
Within
Within
Within
Within

Ongoing
Closed
New
Ongoing
New
New
Ongoing

Peter Karing'u
Peter Karing'u
Peter Karing'u
Peter Karing'u
Peter Karing'u
Peter Karing'u
Peter Karing'u

Central

Visit PCSC

Injustice

Min. of Lands

Within

Ongoing

Province
Nyanza
Western
Rift
Valley

Sex
M
F

Mode of
contact
Visit PCSC
Visit PCSC

Complaints
category
Incompetence
Misuse of office

P I Involved
Min. of Lands
Min. of Lands

Mandate
Within
Within

Case
status
Ongoing
Ongoing

Peter Karing'u
Committee
member in
charge
Peter Karing'u
Peter Karing'u

Visit PCSC

Misuse of office

Min. of Lands

Within

Ongoing

Peter Karing'u

70

Mandate

Case
status

14-Oct-08
13-Oct-08

Mugu Kuria
John Gathiga Jeremiah

M
M

Visit PCSC
Visit PCSC

Delay
Misuse of office

Min. of Lands
Min. of Lands

Within
Within

Ongoing
Ongoing

Peter Karing'u
Peter Karing'u

Visit PCSC

Misuse of office

Min. of Lands

Within

New

Peter Karing'u

Visit PCSC

Misuse of office

Min. of Lands

Within

Ongoing

Peter Karing'u

08-Oct-08

Hassan Kipkemboi Ngeny

Chrispine Lumumba
Muganda

Central
Central
Rift
Valley
Rift
Valley
Rift
Valley

09-Oct-08

Mengeno Yegon

09-Oct-08

Visit PCSC

Maladministration

Min. of Lands

Within

Ongoing

29-Dec-08

Njoroge Kinyanjui

Central

Visit PCSC

Delay

Min. of Land

Within

New

Peter Karing'u
Peter
Karingu

Case status
New
Ongoing
Ongoing
Ongoing

Committee
member in
charge
Nafisa Abass
Peter Karing'u
Nafisa Abass
Nafisa Abass

Withdrawn

Kenneth
Mwige

MINISTRY OF FINANCE

Date
29-Dec-08
18-Dec-08
04-Nov-08
15-Oct-08

12-Nov-08

Name
Evans Nyambega Akuma
Annie W. Maina
Samuel Maranga Kibethi
Grace Mwikali Mumo

Selina V Ambe

Province
Nyanza
Central
Central
Eastern

Nairobi

Sex
M
F
M
F

Mode of
contact
Visit PCSC
Visit PCSC
Visit PCSC
Visit PCSC

Post

Complaints
category
Maladministration
Delay
Injustice
Delay

Corruption

71

P I Involved
Min. of Finance
Min. of Finance
Min. of Finance
Min. of Finance
Public
Procurement
Oversight
Board

Mandate
Within
Within
Within
Within

Within

MINISTRY OF LOCAL GOVERNMENT

Date

Name

Province

Sex

Mode of
contact

Complaints
category

05-Nov-08

Pascalina Kavindu

Eastern

Post

Misuse of office

24-Nov-08

Rose Njeri Kiriga

Central

Visit PCSC

Misuse of office

20-Nov-08

Paul Okemwa Obwoge

Nyanza

Visit PCSC

Delay

72

P I Involved
Min. of Local
Govt.
Min. of Local
Govt
Min. of Local
Govt

Committee
member in
charge

Mandate

Case status

Within

Ongoing

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

New

Peter Karing'u

Date

Name

Province

Sex

Mode of
contact

Complaints
category

19-Nov-08

John Karaba Guyo

Central

Visit PCSC

Inefficiency

19-Nov-08

James Kaguru Kagwi

Central

Visit PCSC

Misuse of office

17-Nov-08

Joyce Wangui Kamau

Nairobi

Visit PCSC

Inefficiency

13-Nov-08

Charles Njiru Kariuki

Eastern

Visit PCSC

17-Oct-08

Joseph Murithi Ndungu

Central

Visit PCSC

Delay

06-Oct-08

Obed Guantai

Eastern

Visit PCSC

Incompetence

03-Oct-08

Tobias Odhiambo

Nyanza

Visit PCSC

Misuse of office

02-Oct-08

Timothy Mburu Thongo

Nairobi

Visit PCSC

Misuse of office

14-Nov-08

Peter Musau Muya

Eastern

Visit PCSC

Misuse of office

22-Dec-08

Nairobi

Visit PCSC

Maladministration

10-Dec-08

Stephen Nganga Mbuthia

Suleiman Odhiambo
Maloba

Nairobi

Visit PCSC

Unethical conduct

09-Dec-08

Amos Murigi

Central

Visit PCSC

Discourtesy

28-Nov-08

Justus K Gitahi 2

Nairobi

Visit PCSC

Delay

73

P I Involved
Min. of Local
Govt
Min. of Local
Govt
Min. of Local
Govt
Min. of Local
Govt
Min. of Local
Govt
Min. of Local
Govt
Min. of Local
Govt
Min. of Local
Govt
Nairobi City of
Nairobi
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council

Committee
member in
charge

Mandate

Case status

Within

New

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

New

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

Advised

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

Channeled

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

New

Peter Karing'u

Within

New

Nafisa Abass

Within

New

Peter Karing'u

Within

Ongoing

Peter Karing'u

27-Nov-08

Date

Rev. Albert Murangu

Nkanatha

Name

Nairobi

Province

Sex

Visit PCSC
Mode of
contact

Delay
Complaints
category

21-Nov-08

Sebastian Njoroge Thuku

Nairobi

Visit PCSC

Delay

18-Nov-08

Joseph Macharia Kamau

Nairobi

Visit PCSC

Misbehavior

17-Nov-08

Muema Mutunga

Eastern

Visit PCSC

Injustice

07-Nov-08

Saruni Olemolo

Nairobi

Visit PCSC

Maladministration

07-Nov-08

Sammy Philip G Mbugua

Central

Visit PCSC

Inattention

03-Nov-08

Esborn Kuria Wandie

Nairobi

Visit PCSC

Delay

Nairobi

Visit PCSC

Delay

28-Oct-08

Emily Agnes Opini

George Wachira
Mathenge

Nairobi

Visit PCSC

Injustice

28-Oct-08

Wilson Otieno Lango

Nairobi

Visit PCSC

Injustice

28-Oct-08

Benson Kagumba Mwangi

Nairobi

Visit PCSC

Injustice

22-Oct-08

Chrispinus Ouma Okiya

Nairobi

Visit PCSC

Injustice

16-Oct-08
09-Oct-08

Vitalis Ouma Kirimba

Marion Wambui Waweru

Nairobi
Central

M
F

Visit PCSC
Visit PCSC

Incompetence
Delay

29-Oct-08

74

Nairobi City
Council

P I Involved
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City
Council
Nairobi City

Within

Ongoing

Mandate

Case status

Peter Karing'u
Committee
member in
charge

Within

New

Peter Karing'u

Within

New

Peter Karing'u

Within

New

Peter Karing'u

Within

New

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

Advised

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

New

Peter Karing'u

Within

New

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within
Within

Ongoing
New

Peter Karing'u
Peter Karing'u

02-Oct-08
14-Oct-08

Aggrey Mulera
Josephat Kinyanjui
Kamau

Nairobi

Visit PCSC

Delay

Nairobi

Visit PCSC

Delay

Council
Nairobi City
Council
Nairobi City
Council

Within

Ongoing

Peter Karing'u

Within

New

Peter Karing'u

MINISTRY OF AGRICULTURE

Date
29-Dec-08
17-Dec-08

Name

Province

William Olooko Muroka

Rift
Valley

Sex

Mode of
contact

Complaints
category

E-mail

Injustice

Visit PCSC

Injustice

Post

Misuse of office

Lydia Nyambura Manjeru

Marumbo Horticultural
Group

Nairobi

Hassan Abdi

NEP

Visit PCSC

Delay

13-Nov-08

Philip Kisuku Mulili

Eastern

Post

Injustice

03-Nov-08

Robert Charo
Tukwatukwa1

Post

Misuse of office

31-Oct-08

John K. Rotich

Coast
Rift
Valley
Rift
Valley
Nairobi
Nairobi

Visit PCSC

Injustice

M
F
M

Visit PCSC
Visit PCSC
Visit PCSC

Injustice
Injustice
Delay

28-Nov-08
15-Oct-08

31-Oct-08
03-Nov-08
17-Nov-08

John K. Rotich
Zipporah Buyaki Mokua
Geoffrey Ochieng Ndeda

75

P I Involved
Min. of
Agriculture
Min. of
Agriculture
Min. of
Agriculture
Min. of
Agriculture
Agricultural
Finance
Corporation
Agricultural
Finance
Cooperation
Coffee Board of
Kenya
Coffee Board of
Kenya
KARI
KARI

Mandate

Case
status

Committee
member in
charge

Within

New

Nafisa Abass

Within

New

Nafisa Abass

Within

Ongoing

Grace Madoka

Within

Ongoing

Nafisa Abass

Within

Advised

Grace Madoka

Within

New

Grace Madoka

Within

Advised

Grace Madoka

Within
Within
Within

New
New
Ongoing

Grace Madoka
Grace Madoka
Nafisa Abass

02-Dec-08

Abraham K Rotich

Rift
Valley

Post

Delay

04-Nov-08

George Auma Imamai

Western

Visit PCSC

Injustice

Patrick Tenya Muse

Western

Visit PCSC

Misuse of office

02-Oct-08

Kenya Tea
Devt. Agency
Coffee Board of
Kenya
Nzoia Sugar
Company

Within

New

Nafisa Abass

Within

New

Grace Madoka

Within

Advised

Grace Madoka

MINISTY OF MEDICAL SERVICES

Date
18-Nov-08
14-Oct-08
13-Oct-08

Name
Joseph Macharia Kamau
James M. Kirimi
Janet A Odada

06-Oct-08

Charles Nyongesa Pepela

Province
Nairobi
Eastern
Nyanza
Rift
Valley
Central
Rift
Valley
Rift
Valley

08-Oct-08
19-Dec-08

Philip Ngeno
Charles K Mungai
Charles Amdany
Kangogo

03-Dec-08

Bobasi Unemployed
Grduates

Nyanza

11-Nov-08

Sex
M
M
F

Mode of
contact
Visit PCSC
Visit PCSC
Visit PCSC

Complaints
category
Inattention
Injustice
Delay

P I Involved
Min. of Health
Min. of Health
Min. of Health

Mandate
Within
Within
Within

Case status
New
Withdrawn
Advised

Committee
member in
charge
Grace Madoka
Grace Madoka
Grace Madoka

M
M

Visit PCSC
Visit PCSC

Injustice
Injustice

Min. of Health
Min. of Health

Within
Within

Closed
New

Grace Madoka
Nafisa Abass

Post

Injustice

K MTC

Within

Closed

Nafisa Abass

Visit PCSC

Misuse of office

Within

Ongoing

Grace Madoka

Post

Breach of integrity

KMTC
National Aids
Control
Council

Within

New

Nafisa Abass

76

MINISTRY OF WATER AND IRRIGATION

Date
19-Dec-08

Name

Province

Sex

Mode of
contact

Complaints
category

Halake Wario
Jackson Amulabu
Mukhobi
Patrick G Thimba

Eastern

Visit PCSC

Injustice

Western
Nairobi

M
M

Visit PCSC
Post

Delay
Delay

09-Oct-08

Mwangi Donato

Central

Visit PCSC

Misuse of office

14-Oct-08

Kimuri Women Group

Central

Referral from
KACC

Misuse of office

24-Nov-08
02-Dec-08

77

P I Involved
Min. of Water&
Irrigation
Min. of Water
& Irrigation
Min. of Water
Ministry of
Water &
Irrigation
National
Irrigation
Board

Mandate

Case
status

Committee
member in
charge

Within

New

Nafisa Abass

Within
Within

Closed
Ongoing

Nafisa Abass
Peter Karing'u

Within

Advised

Peter Karing'u

Within

Ongoing

Peter Karing'u

MINISTRY OF TRANSPORT

Date

Name

Province

Sex

Mode of
contact

Complaints
category

28-Oct-08

Evans Kisia Harunga

Western

Visit PCSC

Maladministration

08-Oct-08

Central

Visit PCSC

Corruption

03-Dec-08

Samuel Mwaura Mburu

Simeon Shimenga
Muyonga

Western

Post

Delay

30-Dec-08

Mr. Clement Makwaka

Nairobi

Visit PCSC

Injustice

14-Nov-08

Hesbon Mitemah Yotoh

Nyanza

Visit PCSC

Misuse of office

02-Dec-08

Gad Kamau

Nairobi

E-mail

Corruption

06-Oct-08

John D.O Sirumba

Nairobi

Visit PCSC

Injustice

David M Mburu

Nairobi

Visit PCSC

Delay

10-Nov-08

78

P I Involved
Min of
Transport
Kenya
Railways
Kenya
Railways
Kenya
Railways
Kenya Civil
Aviation
Authority
Kenya Airport
Authority
Rift Valley
Railways
Min. of
Transport

Mandate

Case
status

Committee
member in
charge

Within

Ongoing

Peter Karing'u

Within

Ongoing

Grace Madoka

Within

New

Grace Madoka

Outside

Advised

Grace Madoka

Within

New

Nafisa Abass

Within

New

Nafisa Abass

Outside

Refered

Grace Madoka

Within

New

Nafisa Abass

MINISTRY OF ROADS

Date
02-Dec-08
14-Nov-08
27-Oct-08

Name
Lydia DA Costa
A S Hussein
Paul Wakahia Gathere

Province
Nairobi
Nairobi
Nairobi

Sex
F
M
M

Mode of
contact
Visit PCSC
Visit PCSC
Visit PCSC

Complaints
category
Ineptitude
Maladministration
Injustice

Case
status
New
Ongoing
Ongoing

Committee
member in
charge
Peter Karing'u
Peter Karing'u
Grace Madoka

Within

New

Nafisa Abass

Within

New

Nafisa Abass

Min. of Youth
Min. of Youth

Within
Within

New
Ongoing

Nafisa Abass
Grace Madoka

Min. of Works

Within

Ongoing

Grace Madoka

P I Involved
Min. of Roads
Min. of Roads
Min. of Roads

Mandate
Within
Within
Within

MINISTRY OF ENVIRONMENT AND MINERAL RESOURCES

16-Dec-08
03-Dec-08

Wamugunda Benjamin
Geteria
Timothy Lumumba
Otindo

Nairobi

Visit PCSC

Injustice

Western

Post

Misuse of office

Min. of
Environment
Min. of
Environment

MINISTRY OF YOUTH AFFAIRS AND SPORTS

13-Nov-08
30-Oct-08

Noah Mwangi Karoki

James Kangethe Kamau

Central
Central

M
M

Visit PCSC
Visit PCSC

Misuse of office
Injustice

MINISTRY OF PUBLIC WORKS

10-Nov-08

Abdi Jillo

Eastern

Visit PCSC

Injustice

79

MINISTRY OF WILDLIFE & FORESTRY

Date
08-Dec-08
04-Dec-08

Name
Anthony Barasa Openo
Andrew Mosaisi Maenya

Province

Sex

Western
Nairobi

M
M

Mode of
contact
Visit PCSC
Visit PCSC

Complaints
category
Injustice
Injustice

P I Involved
Min. of Wildlife
& Forestry
Min. of Wildlife

Mandate
Within
Within

Case
status

Committee
member in
charge

New
New

Nafisa Abass
Nafisa Abass

Within

Advised

Nafisa Abass

Within

Resolved

Nafisa Abass

MINISTRY OF COOPERATIVE DEVELOPMENT AND MARKETING

30-Oct-08

James Nginya Kago

13-Oct-08

Maina Kanyi & Others

Central
Rift
Valley

Visit PCSC

Incompetence

Post

Misuse of office

Min. of
Cooperative
Devt
Min. of
Cooperative

MINISTRY OF JUSTICE,NATIONAL COHENSION AND CONSTITUTIONAL AFFAIRS

27-Nov-08

Grevas Okongo Makokha

Nairobi

Visit PCSC

Delay

13-Nov-08

Peterson Ngari Njagi

Eastern

Visit PCSC

Inattention

Min. of Justice
National Anti
Corruption
Steering
Committee

Within

New

Grace
Madoka

Within

New

Grace
Madoka

LSK

Outside

Advised

Grace Madoka

LAW SOCIETY OF KENYA

03-Oct-08

Joel Nduma Wambuga

Central

Post

Inattention

80

MINISTRY OF INFORMATION & COMMUNICATIONS

Date

Name

Province

Sex

Mode of
contact

Complaints
category

03-Oct-08

Daniel Odindo Adem

Nairobi

Visit PCSC

Injustice

04-Nov-08

David Kinyua Kihara

Rift
Valley

Visit PCSC

Delay

Moses Nyagau Nyanaro

Nairobi

Visit PCSC

Injustice

31-Oct-08

P I Involved
Kenya Film
Censorship
Board
Kenya
Broadcasting
Corporation
Postal
Corporation of
Kenya

Mandate

Case status

Committee
member in
charge

Within

Ongoing

Grace Madoka

Within

Advised

Nafisa Abass

Within

New

Nafisa Abass

MINISTRY OF TOURISM

Date

Name

Province

Sex

16-Oct-08

Francis George Apina

Nairobi

29-Oct-08

Hellen A. Otieno

Nyanza

29-Oct-08

Micheal N. Ojala

Nyanza

Mode of
contact
Visit PCSC
Referral from
KNCHR

Complaints
category
Injustice

Referral

81

P I Involved
Kenya Utalii
College
Lake Victoria
Safari Village
Lake Victoria
Safari Village

Mandate

Case
status

Within

Ongoing

Outside

Closed

Outside

Closed

Committee
member in
charge
Nafisa Abass
Kenneth
Mwige
Kenneth
Mwige

MINISTRY OF GENDER ,CHILDREN AND SOCIAL DEVELOPMENT

10-Dec-08

Samuel Githui

Nairobi

Visit PCSC

Unethical conduct

Min. of Gender

Within

New

Nafisa
Abass

MINISTRY OF STATE FOR NATIONAL HERITAGE AND CULTURE

Date
21-Oct-08

08-Nov-08

Name
Eudias Wanjiku Kimani

Province
Nairobi

Mau Mau Harambee

Jamhuri ya Kenya2

All

Sex
M

Mode of
contact
Visit PCSC

Complaints
category
Injustice

Visit PCSC

Delay

P I Involved
Min. of Culture
Min. of National
Heritage &
Culture

Mandate
Within

Case status
Ongoing

Committee
member in
charge
Grace Madoka

Within

Ongoing

Amb. Simani

Within

New

Nafisa Abass

Within

New

Nafisa Abass

MINISTRY OF INDUSTRIALIZATION

05-Dec-08

Alfred Githinji Njoroge

Nairobi

Post

Corruption

18-Dec-08

Davidson Makabe Ombui

Nyanza

E-mail

Delay

82

Min. of
Industrializatio
n
Kenya
Industrial
Estates

JUDICIARY

Date

Name

22-Dec-08

Ahmed Taib Mohamed

28-Nov-08
19-Nov-08
31-Oct-08
29-Oct-08

Joshua K O Murundi
Mathias Gamira
Mbugua Mukura Githuka
Robert Kirimi Mungania

28-Oct-08
27-Oct-08
24-Oct-08
21-Oct-08
14-Oct-08

Mary Wanjiru Mwangi

Mark Kamau Wanjiku
James Muriithi Ngotho &
Others
Nicolas Mwebia Samuel
Wycliffe Orina Kimonge

13-Oct-08
02-Oct-08
02-Oct-08
14-Oct-08
09-Oct-08

Mode of
contact

Province

Sex

Nairobi
Rift
Valley
Eastern
Central
Eastern
Rift
Valley
Nairobi

Visit PCSC

M
M
M
M

Post
Post
Visit PCSC
Post

Unethical conduct
Delay
Corruption
Inefficiency

Judiciary
Judiciary
Judiciary
Judiciary

Within
Within
Within
Outside

Ongoing
Ongoing
New
Advised

Peter Karing'u
Grace Madoka
Grace Madoka
Grace Madoka

M
M

Visit PCSC
Visit PCSC

Ineptitude
Inefficiency

Judiciary
Judiciary

Within
Within

Ongoing
Ongoing

Grace Madoka
Grace Madoka

Injustice
Inefficiency
Injustice

Judiciary
Judiciary
Judiciary

Within
Within
Within

New
New
Ongoing

Grace Madoka
Grace Madoka
Grace Madoka

Delay
Injustice

Within
Within

Ongoing
Ongoing

Grace Madoka
Grace Madoka

Within
Within

Ongoing
New

Grace Madoka
Grace Madoka

Outside

Closed

Grace Madoka

P I Involved
Judiciary

Within

New

Peter Karing'u

Central
Eastern
Nyanza

M
M

Jacob Mukame Mahemba

Akatsa Joash Imbuye

Nyanza
Western

M
M

Visit PCSC
Visit PCSC
Visit PCSC
Referral from
KNCHR
Visit PCSC

Gilbert M Njuguna
Adam Kingori Mwangi
Patrick W. Mathagani &
Others

Nairobi
Central

M
M

Visit PCSC
Visit PCSC

Injustice
Misuse of office

Judiciary
Judiciary
Judicial Service
Commission
High Court

Visit PCSC

Delay

High Court

Central

83

Mandate

Case
status

Committee
member in
charge

Complaints
category
Maladministratio
n

PENSIONS DEPARTMENT
18-Dec-08

Pricica Bosibori Osoro

Nyanza

E-mail

Delay

03-Dec-08

Coast

Post

Inefficiency

28-Nov-08

James Mauta Muthoka

Stephen Wanjala
Walekhwa

Western

Post

Delay

18-Nov-08

Benjamin Otieno Nuhu

Nyanza

Post

Delay

14-Nov-08

James Njogu Mburu

Nairobi

Visit PCSC

Delay

05-Nov-08

Peter Kipkemboi

Visit PCSC

Delay

04-Nov-08

Philip K A Too

Nairobi
Rift
Valley

Post

Delay

04-Nov-08

Mwomboi Mwai Ngui

Simon Nzimo
Mwakizumo

Eastern

Visit PCSC

Delay

Nairobi

Post

Delay

23-Oct-08

84

Pensions
Department
Pensions
Department
Pensions
Department
Pensions
Department
Pensions
Department
Pensions
Department
pensions
Department
Pensions
Department
Pensions
Department

Within

New

Peter Karing'u

Within

New

Peter Karing'u

Within

Ongoing

Grace Madoka

Within

New

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

Ongoing

Amb. Simani

Within

Advised

Peter Karing'u

Within

Ongoing

Peter Karing'u

OFFICE OF THE ATTORNEY GENERAL

Date

Name

Province

Sex

Mode of
contact

Complaints
category

01-Dec-08

Daniel Kamula Nzakula

Eastern

Visit PCSC

Delay

27-Nov-08

Gitari Cyrus Muraguri

Nairobi

Visit PCSC

Maladministration

13-Nov-08

Agnes Kamende Kinguti

Eastern

Visit PCSC

Injustice

31-Oct-08

Rev. Humphrey Goren

Western

Visit PCSC

Inattention

28-Oct-08

Jeremiah M'Njogu
Peninah Wambui
Kimachia
Rashid Kiryaso
Shakombo & Others
Nancy Wambui
Wang'ondu
Judy Njoki Gichuki

Eastern

Visit PCSC

Incompetence

Central

Visit PCSC

Breach of integrity

Nairobi
Rift
Valley
Central

Visit PCSC

Maladministration

F
F

Visit PCSC
Visit PCSC

Delay
Delay

Bernard M R Magorombo

Nyanza

Visit PCSC

Delay

14-Oct-08
09-Oct-08
23-Oct-08
07-Oct-08

13-Nov-08

85

P I Involved
Attorney
General Office
Attorney
General Office
Attorney
General Office
Attorney
General Office
Attorney
General Office
Attorney
General Office
Registrar of
Trade Unions
Public Trustee
Public Trustee
Office of the
Attorney
General

Mandate

Case
status

Committee
member in
charge

Within

New

Peter Karing'u

Within

Ongoing

Grace Madoka

Within

New

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

Ongoing

Peter Karing'u

Within

Advised

Peter Karing'u

Within
Within

Ongoing
Ongoing

Peter Karing'u
Peter Karing'u

Within

Ongoing

Peter Karing'u

ADVOCATES COMPLAINTS COMMISSION

Date

Name

Province

Sex

Mode of
contact

Complaints
category

03-Dec-08

Fabiano Akhonya Beru

Western

Visit PCSC

Unethical conduct

19-Nov-08

Nyaga Gitundu

Central

Visit PCSC

Delay

05-Nov-08

Ellis Afandi Khasunga

Eastern

Post

Delay

30-Oct-08

Joseph Kinuthia

Central

Visit PCSC

Inefficiency

14-Oct-08

Daniel Odek Owoucha

Nyanza

Visit PCSC

Unethical conduct

17-Dec-08

Anastacia Syokau Isingi

Eastern

Visit PCSC

Delay

04-Nov-08

Julius Kibera Gathuku

Central

Post

Unethical conduct

John S Watima

Western

Visit PCSC

09-Oct-08

86

P I Involved
Advocates
Complaints
Commission
Advocates
Complaints
Commission
Advocates
Complaints
Commission
Advocates
Complaints
Commission
Advocates
Complaints
Commission
Advocate
Complaints
Commission
Advocate
Complaints
Commission
Ngala & C.
Advocate

Mandate

Case
status

Committee
member in
charge

Within

New

Grace Madoka

Within

New

Grace Madoka

Within

Channeled

Grace Madoka

Within

Ongoing

Grace Madoka

Within

Ongoing

Grace Madoka

Within

New

Grace Madoka

Outside

Referred
to ACC

Grace Madoka

Outside

Referred

Grace Madoka

KENYA REVENUE AUTHORITY

Date
26-Nov-08
04-Nov-08
14-Oct-08

Name
Herman Nguyo Warui
Akolo Samuel Owichi
James Omingo Juma

Province
Central
Western
Nyanza

Sex
M
F
M

Mode of
contact
Visit PCSC
Post
Post

Complaints
category
Injustice
Delay
Injustice

P I Involved
KRA
KRA
KRA

Mandate
Within
Within
Within

Case
status
New
New
Closed

Committee
member in
charge
Nafisa Abass
Nafisa Abass
Nafisa Abass

KENYA POWER & LIGHTING COMPANY

04-Nov-08
04-Dec-08
18-Nov-08

Simon Wanyaga Baru

Peter Ndolo Mwania
Onesmus Mulandi
Munyithya

Central
Eastern

M
M

Visit PCSC
Visit PCSC

Injustice
Delay

KPLCo.Ltd
KPLCo. Ltd

Within
Within

Ongoing
New

Grace Madoka
Grace Madoka

Eastern

Visit PCSC

Ineptitude

KPLCo. Ltd

Within

New

Grace Madoka

BANKING SECTOR

Date

Name

10-Dec-08

Zakayo Kiplangat Rono

09-Dec-08

Christopher D M Macai

26-Nov-08

Mary Wairimu Kanja

Robert Charo
Tukwatukwa 3
Christopher K

03-Nov-08
16-Oct-08

Province
Rift
Valley
Rift
Valley
Rift
Valley
Coast
Rift

Sex

Mode of
contact

Complaints
category

P I Involved

Mandate

Case
status

Committee
member in
charge

Visit PCSC

Injustice

KCB

Within

New

Nafisa Abass

Visit PCSC

Delay

KCB

Within

New

Nafisa Abass

Visit PCSC

Injustice

Post Bank

Within

Advised

Nafisa Abass

M
M

Post
Visit PCSC

Delay
Delay

KCB
National Bank

Within
Within

New
Closed

Nafisa Abass
Grace Madoka

87

14-Oct-08

Chepkiyeng 2

Valley

Francis Kamau Muturi

Central

Visit PCSC

Injustice

of Kenya
National Bank
of Kenya

Within

New

Nafisa Abass

Within

Ongoing

Kenneth
Mwige

Outside

Closed

Outside

Closed

Outside

Closed

Outside

Closed

Outside

Closed

PRIVATE INSTITUTIONS /INQUIRIES

30-Dec-08

Zacheus Musawa

Western

Post

30-Dec-08

John Onsoti Marubi

Western

Post

12-Nov-08

Joseph Murigi Kamau

Millicent Wamutira
Mwangi

Central

Visit PCSC

Central

Post

07-Oct-08

Injustice

Nzoia Sugar
Company
Great
Prophecy
Church

Delay

23-Oct-08

Maweu Kathumbi

Rift
Valley

Visit PCSC

Delay

02-Dec-08

Jared Dickson Oningu

Nyanza

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Injustice

88

Outward
Bound Trust of
Kenya
International
Casino(TPI Ltd)

Kenneth
Mwige
Kenneth
Mwige
Kenneth
Mwige

Nafisa Abass
Kenneth
Mwige