Bob Painter

12802 NE Mt. Olivet Road, Smithville, Missouri 64166

816-532-3841 BobPainter@aol.com

Business Development * Green / Sustainability * Intelligence * Alternative Energy

Strategic thinker / implementer with track record for delivering significant business growth and profitability in a
variety of industries through multiple new business start-ups, new product and market development / market
expansion. media. Passion for envisioning, planning and executing strategies that create competitive value and
impact bottom line results.

Professional Experience
Energy Center, Kansas City, Mo. 2003-Present
Agency promotes energy efficiency and renewable energy resources
Energy Specialist –
• Reporting to the Director, teach and promote sustainability solutions; energy-efficiency, green design
and alternative - renewable-energy, developing strategic partnerships to work out energy issues.
• Develop and established major energy-efficiency programs; solar schools, idling reduction,
renewable choices, and performance contracting programs, Home Performance with EnergyStar.
• Designed photovoltaic program as member of committee working with EPA developing the
“Sustainable Skylines” initiative.

The Olivet Group, Smithville, Mo. 1998-2003

Company provides decision research, creates and develops strategic ideas, products and programs

Director Business Development –

• Created business (after Westar sold ApplianceCare) providing: market and product development,
market research / intelligence and marketing programs and strategies, in-depth research interviewing.
• Developed business for the company through business-to-business sales: (select clients and projects:
Aquila, Columbia Energy, Avantis, Cemex, Eastman Chemical, Board of Pubic Utilities, SCANA, others)
• Managed research projects determining methodologies, data collection, analysis, report/presentation
development, for a variety of market research, market intelligence, and competitive intelligence projects

Westar Energy, Topeka, Ks. (former Missouri Gas Energy parent company) 1996-98
Provides electric energy, and risk management products, to over 670,000 customers

Product Development Manager –

• Led the team that re-engineered Appliance Care  improved customer retention to 93% up from 38%,
while growing customer base by 30%, becoming profitable the first year.
• Turned around failing product, in seven months, by conducting extensive research, identifying problems
opportunities, redesigning the offer, improved customer service (set up phone center achieved 98%
positive feedback), managed risk by perfecting the claims process and building repair database,
recruited 500 HVAC servicers to deliver the service promise.

Missouri Gas Energy (Westar Energy) Kansas City, MO. 1994-96

Natural Gas Company serving over half-million customers in 155 western Missouri communities

Manager Market Strategies –

• Identified / implemented strategic opportunities expanding use of business unit functions for potential
revenue enhancement
• Successfully established energy marketing subsidiary, (Marcado) and sold first contract after researching
regulatory documents, finding they allowed direct sales to large customers
• Created service plan for residential segment, built load using expanded trade-ally base
 Enron Gas Liquids, Inc. Kansas City, MO. 1990-94
Energy producer, transporter and marketing company
Region Marketing Representative -
• Developed multi-channel distribution network of 203 dealers through strategic supply positioning while
directing and motivating sales force. Increased annual volume in 12 states and Canada by 24%
• Directed the focus of field reps and successfully developed customer network for gas liquid production
from two refineries selling 2.7million bbls. ($7 million profit)

Ferrell Companies, Liberty, MO. 1989-90

Wholesale energy marketer subsidiary of Ferrellgas the nation’s leading retail propane company

New Product Development Manager –

• Branded commodity by focusing the dealer on the value of doing business with Ferrell and not price.
• Designed "Customer Satisfaction Survey" research product as consultative selling tool for sales people
that set them up as partners with their dealer / customers.
• Created menu of products, addressing the “Satisfaction” survey results impacting customer’s
perceptions: retail sales kits, "Supply Agreement", Water Heater and Group Purchase Program.

Farmland Industries, Kansas City, MO. 1980-89

Refiner, product packager and equipment manufacturer and food company.

Marketing Communications Manager –

• Member of marketing team that created AMPRIDE , a complete branded retail franchise (C-store,
restaurant, fast food – with over 150 locations opened first three years).
• Create premium product position and new market for fuel, by coloring it red, naming it RUBY ,
increasing sales 19.5 million gallons (44%) in one month.

Product Manager (automotive, industrial; oils and grease and chemicals, base stocks, additives)
• Redesigned complete line of products by creating premium brand of motor oil Super TMS ; featuring
new plastic packaging, increased sales 30% first year.

Product Specialist (filters, chemical, replacement parts, accessories, batteries)

• Managed product lines- selecting mix, vendors, and negotiated contracts, managing inventory
distributed to 10 warehouses serving 2200 retail outlets. Increase turns, by adding national brands
surplus and return program.
Education

Bachelor of Arts Psychology/English, William Jewell College, Liberty, MO.

(Emphasis: Behavior Trends & Research)

Certifications

BPI- Certified Building Analyst Total Quality Management - Facilitator / trainer

Level 1 Water Analyst Seven Habits of Highly Effective People -Trainer
Building Operators Certificate -MEEA Performance selling skills - Xerox
Awards

National Agri-Marketing Award - Marketing Newsletter

Omni Award - multimedia campaign
Environmental Excellence Award – University of Misssouri – KC, Energy Project Team

Affiliations

Environmental Excellence Business Network MARC Solid Waste Advisory Committee

Kansas City Mayor’s Climate Change Committee USGBC – U.S. Green Building Council
Co-Chair USGBC –Membership Committee Solar Electric Power Association -SEPA
Association of Energy Services Professionals Heartland Renewable Energy Society