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Acqueon Technologies
North America. India
www.acqueon.com
Feature Additions on Unified CCE Dialer using LCM
Availability in
Unified CCE
Feature of LCM Dialer Comments
Available in both LCM and Unified CCE Dialer.
User Management Available
Available in both LCM and Unified CCE Dialer.
Campaign Creation Available
While a start and stop, time can be defined on the Cisco Unified CCE
Auto Campaign Run Dialer but specific run time across days, or specific run time on certain
Not Available
Time days and holidays cannot be defined.
LCM through its Agent SDK and Web Services, allows an agent while
Change Reschedule rescheduling to change an existing customer contact number or enter
Not Available
Number a new number for a contact.
LCM through its Agent SDK and Web Services, allows an agent to
Select Callback
select the preferred mode like Home, Office or Mobile to call the
Mode (Type of Not Available
customer while setting a regular or personal callback.
Number)
While 10 calling numbers can be defined for each contact, but they can
be grouped in only 2 calling groups or zones with call start and stop
time. Unlike LCM where as many different numbers with different start
and stop times and with different usage priority can be defined. For
example for a campaign the following modes can be created
Dial Plan Priority
Management – Partial Mode Start Time Stop Time Channel
of Use
Modes Home1 8:00 AM 9:00 AM 5 Voice
Office1 9:00 AM 1:00 PM 5 Voice
Mobile1 1:00 PM 2:00 PM 5 Voice
Office2 2:00 PM 6:00 PM 5 Voice
Home2 6:00 PM 8:00 PM 5 Voice
Mobile2 8:00 AM 8:00 PM 3 Voice
LCM allows you to configure custom filters for contact selection. Filters
Contact Selection can be executed in the order of usage desired as well as specific filters
Using Business Partial can be enabled or disabled as desired. Custom filters can be executed
Parameters on business parameters uploaded for individual contacts.