717 Platform Support Guide 120814

Platform Support Guide
For Pegasystems Partners, Customers, and Prospects
Current through Pega 7.1.7
December 8, 2014
Copyright 2014
Pegasystems Inc., Cambridge, MA
All rights reserved.
This document describes products and services of Pegasystems Inc. It may contain trade
secrets and proprietary information. The document and product are protected by copyright
and distributed under licenses restricting their use, copying distribution, or transmittal in
any form without prior written authorization of Pegasystems Inc.
This document is current as of the date of publication only. Changes in the document may
be made from time to time at the discretion of Pegasystems. This document remains the
property of Pegasystems and must be returned to it upon request. This document does not
imply any commitment to offer or deliver the products or services described.
This document may include references to Pegasystems product features that have not been
licensed by your company. If you have questions about whether a particular capability is
included in your installation, please consult your Pegasystems service consultant.
For Pegasystems trademarks and registered trademarks, all rights reserved. Other brand or
product names are trademarks of their respective holders.
Although Pegasystems Inc. strives for accuracy in its publications, any publication may
contain inaccuracies or typographical errors. This document or Help System could contain
technical inaccuracies or typographical errors. Changes are periodically added to the
information herein. Pegasystems Inc. may make improvements and/or changes in the
information described herein at any time.
This document is the property of:

Pegasystems Inc.
One Rogers Street
Cambridge, MA 02142
Phone: (617) 374-9600
Fax: (617) 374-9620
www.pega.com
Document: Platform Support Guide
Software Version: 7.1.7
Updated: December 8, 2014
Contents
Policy Statement ............................................................................................. 1
Supported Server Platform List for Pega 7.1.7 ..................................................... 3
Server Hardware ...................................................................................... 3
Load Balancers ........................................................................................ 3
Operating systems ................................................................................... 4
Application Servers ................................................................................... 5
Relational Databases ................................................................................ 6
JDBC Drivers ........................................................................................... 8
Java Versions .......................................................................................... 9
PRPC v7.1 Client Requirements ....................................................................... 12
End-User Client Software ............................................................................ 12
Developer Client Software ........................................................................... 14
Other Client Software ............................................................................. 15
Mobile Platform Support ................................................................................. 17
Support for Prior Versions............................................................................... 18
Version 6.x ............................................................................................... 18
Hardware .............................................................................................. 18
Operating Systems ................................................................................. 19
Relational Databases .............................................................................. 20
Application Servers ................................................................................. 21
Java Versions ........................................................................................ 22
Client Software ...................................................................................... 23
Version 5.x ............................................................................................... 27
Hardware .............................................................................................. 27
Operating Systems ................................................................................. 28
Relational Databases .............................................................................. 29
Application Servers ................................................................................. 30
Client Software ...................................................................................... 31
Java Versions ........................................................................................ 34
Policy Statement
Pega 7 is designed as an open system which complies with industry standards. It is
implemented in Java, using standard facilities to ensure compatibility and operability with
similarly compliant 3rd party components such as Server Operating Systems, Databases,
Applications Servers, Client Operating Systems, Browsers and integration service components.
Our expectation is that Pega 7 can be deployed successfully in tandem with any combination of
environmental and infrastructure components including hybrid heterogeneous combinations of
dissimilar servers. It is also our expectation, gained from experience, that with such deployments
the devil is in the details, and that the first such deployment should only be undertaken by
experienced engineers who have the necessary skills to ensure smooth and complete installation
and reliable and performant operation.
In addition:
1. Customers should contact their Pegasystems representative to discuss their platform
selection and their installation plan before beginning the installation.
2. Pega 7 and applications built on it are designed to run on any combination within each
category of the published Platform Components in the Platform Options section, including a
mixed deployment of different application server or browser technology. Consult your
Pegasystems representative to determine whether the desired platform combination has been
deployed in production before, and to discuss risk mitigation strategies.
3. To obtain new features and capabilities, customers may be required to upgrade to newer
versions of Pega 7 products, which may have different or additional prerequisites. Note also
that updated versions of Platform Components (including bug fix releases of such
Components) may themselves impose different or additional prerequisites.
4. Pegasystems will make commercially reasonable efforts to offer support in its products for a
new release or version of the Platform Components listed in this document, within 12 months
of that version becoming Generally Available (as differentiated from an alpha or beta version
of the product). This support will normally be made available in a new release.
5. Pega 7 and older Platform Components: Providers of Platform Components may choose
to end support for older versions of their products. A problem may occur with a Platform
Component listed in this guide, where this Component is no longer supported by the Provider.
If the problem is determined to be related to that Component, it may be necessary to
upgrade that component to a version supported by the provider in order for Pega to be able
to support that system.
6. Pega 7 and newer Platform Components: It is Pegasystems policy not to backwards-test
new versions of Platform Components with older releases of Pega 7. Support for new
platform products is provided through newer versions of Pega 7 software.
If you choose to upgrade Platform Components to the latest releases, but want to stay on
older releases of Pega 7, you may enter support requests for any problems encountered.
However, if the root cause of these problems stems from the fact that the older versions of
PRPC were not designed to handle functionality in the newer Components, Pegasystems may
Pega 7 Platform Support Guide
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request that you upgrade your PRPC version to a release that directly supports that newer
Component, as listed in this Guide.
Pegasystems Inc. Statement of Support for Virtualised Environments such as VMWare,

OpenStack, PureAPP, Citrix and others
Pegasystems Inc. will support customers who run Pegasystems Inc. products on supported
Operating Systems, irrespective of whether they are running in virtualized environments or not.
Virtualization vendor products support a set of certified Operating Systems and Hardware, and
the customer and vendor will be responsible for any interactions or issues that arise at the
Hardware or Operating System layer as a result of their use of such products.
Pegasystems Inc. will not require clients to recreate and troubleshoot every issue in a nonvirtualized environment; however, Pegasystems Inc. does reserve the right to request our
customers to diagnose certain issues in a native certified Operating System environment,
operating without the virtual environment. Pegasystems Inc. will only make this request when
there is reason to believe that the virtual environment is a contributing factor to the issue.
Any time spent on investigation of problems that may, in the sole opinion of Pegasystems Inc. be
related to a virtualization product, will be handled in the following fashion:
1. Pegasystems Inc. will provide standard support to all Pegasystems Inc. products.
2. If a problem is encountered while a Pegasystems Inc. product is running in a virtualized
environment, the client may be asked to recreate the problem on a non-virtualized server unit to
assist with diagnostics and remediation.
3. Regardless of the problem type or source, time spent on investigation and resolution will be
covered as part of regular maintenance, and support will be provided as usual.
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Supported Server Platform List for Pega 7.1.7

The following Platform Options have all been tested by Pegasystems in at least one combination;
however, not every combination of all of these options has been tested. Any compatible
combination should work; but there may be specific setup or configuration requirements for a
particular combination. In addition, not all features may be available on all platforms.
Decision Strategy Manager (DSM) supports all the platforms supported by Pega 7 except
SQL Server and JBoss 6.x, as noted.
Please contact your Pegasystems representative if you have questions about any option.
Server Hardware
IBM System p (pSeries)
IBM System x (xSeries)
IBM Mainframe System z (zSeries) with zAAP processor
or IFL (Integrated Facility
for Linux)
Oracle Sun Server (SPARC and Intel processors)
Wintel (with Intel or compatible chip)
HP 9000 series
HP Integrity servers (Itanium)
Cisco Unified Computing System (UCS)
Load Balancers
F5 BigIP versions 10.x.x, 11.x.x
Beginning in Pega 7, production systems may take advantage of high-availability features.

Customers using this high-availability functionality must use a load balancer that supports:
session affinity
pool management (enable, disable, remove servers)
server monitoring for crash detection
For details, please refer to the High Availability guide on the PDN.
Requires a minimum of one zSeries Application Assist Processor (zAAP). Consult the installation guide
and PDN for the latest set-up options.

b
Must include the Local Traffic Manager (LTM) module
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A note on the charts: RED highlighting means desupported. GREEN means support added for
this release.
Operating systems
Operating
Systems
AIX v6.1
AIX v7
HP-UX 11i v3
Red Hat Enterprise
Linux v5
Red Hat Enterprise
Linux v6
SUSE Linux Enterprise
Server 10
SUSE Linux Enterprise
Server 11
Pega 7.1
(Sept 30,
2013)
Pega 7.1.5 Pega 7.1.6 Pega 7.1.7

(May 2,
(Aug 11,
(Nov 10,
2014)
2014)
2014)
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Windows 2012
z/OS v1.12
supported
supported
supported
supported
supported
supported
supported
supported
z/OS v1.13
supported
supported
supported
supported
Oracle Solaris 10
(SPARC and Intel
edition)
Oracle Solaris 11
(SPARC and Intel
edition)
Windows 2008
IMPORTANT NOTES
Pegasystems tests Linux on the Intel and

zSeries (zLinux or Linux on System z)
platforms.
For recommendations for best runtime performance and response with operating systems, please
reference the following article on the PDN: Performance Guidance for Production Applications
Operating Systems.
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Application Servers
Pega 7.1
Pega 7.1.5 Pega 7.1.6 Pega 7.1.7
WebSphere 7.0.x
supported
supported
supported
supported
WebSphere 8.0.x
supported
supported
supported
supported
WebSphere 8.5
supported
supported
supported
supported
WebSphere 8.5.5
supported
supported
supported
supported
Oracle Weblogic
Server 11g
(10.3.1 and higher)
supported
supported
supported
supported
Oracle Weblogic
Server 12c
JBoss Redhat EAP
5.0.x
JBoss Redhat EAP

5.1.2
JBoss Redhat EAP

6.1.x
supported
supported
supported
supported
for WAR
installations
only
supported
supported
supported
supported
for WAR and
EAR
installations
supported
supported
supported
supported
for WAR and
EAR
installations
JBoss Redhat EAP

6.2.x
supported
supported
supported
supported
for WAR and
EAR
installations
supported
JBoss Redhat EAP

6.3.x
JBoss EWS (Enterprise
Web Server) 2.0
supported
supported
supported
supported
tc Server 2.8.2
supported
supported
supported
supported
supported
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IMPORTANT NOTES
Requires Fixpack Version 8.5.5.2 or later

to avoid Java Verify errors when using
Java 7. Please see Known Issues with
JVMs.
Weblogic 12.1.2.0 will not work with Pega

7.1.0. 12.1.2.0 is supported beginning in
Pega 7.1.1.
JBoss EAP 5.x runs on several versions of
Java. For Pega 7.1, JBoss on Java 6 and
Java 7 only are supported.
NOTE: JBoss EAP 5.1.0 is not supported.
JBoss EAP 5.x runs on several versions of
Java. For Pega 7.1, JBoss on Java 6 and
Java 7 only are supported.
For Pega 7.1 GA, JBoss 6.1 runs only with
Pega 7 deployed in a servlet container
(WAR). The EAR deployment is supported
beginning in Pega 7.1.5.
Decision Strategy Manager (DSM) will not
run on JBoss 6.x.
JBoss 6.2 is supported for Pega 7.1.7. The
JBoss 6.2 Installation Guide will be
available on the PDN shortly. (The JBoss
6.1 Installation Guide may be used until
the 6.2 Guide is completed.)
run on JBoss 6.x.
JBoss 6.3 is supported for Pega 7.1.7. The
JBoss 6.3 Installation Guide will be
available on the PDN shortly. (The JBoss
6.1 Installation Guide may be used until
the 6.3 Guide is completed.)
run on JBoss 6.x.
This web server runs only with Pega 7
deployed in a servlet container (WAR).
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Tomcat 6.x
supported
supported
supported
supported

Tomcat 7.x
supported
supported
supported
supported

Please note: none of the Community Editions of these application servers (such as JBoss or
WebSphere) have been tested with Pega 7; therefore, these Community Editions are not
supported with Pega 7.
Relational Databases
Pega 7.1
Pega 7.1.5 Pega 7.1.6 Pega 7.1.7
DB2 for LUW v9.7
supported
supported
supported
supported
DB2 for LUW v10.1
supported
supported
supported
supported
DB2 for LUW v10.5
supported
supported
supported
supported
DB2 for z/OS v9
supported
supported
supported
supported
DB2 for z/OS v10
supported
supported
supported
supported
Oracle 11g R2
supported
supported
supported
supported
Oracle 12c
supported
supported
supported
supported
IMPORTANT NOTES
Progressive streaming must be used to
run Pega 7 with DB2 version 9.7. Please
reference the PDN article System wont
start when using DB2 version 9.5.
Pega 7 has been successfully deployed in

Oracle RAC (Real Application Cluster)
configurations, and Pegasystems supports
this deployment mode. Future product
plans may broaden RAC support to
leverage the Oracle Clusterware High
Availability API and to publish scalability
benchmark data.
PostgreSQL is only supported for the

Tomcat webserver.
PostgreSQL is NOT supported for zLinux.
PostgreSQL 9.1.x
Community Edition
Postgres Plus
Standard Edition
(Enterprise DB) 9.1.x
SQL Server 2008 R2
SQL Server 2012
supported
supported
supported
supported
IMPORTANT: The Postgres Community

Editions are not supported for production
enterprise systems. Only the Enterprise
DB versions of Postgres are supported for
enterprise installations.
supported for Enterprise installations
supported
supported
supported
supported
PostgreSQL is NOT supported for zLinux.
supported
supported
supported
supported
supported
supported
supported
supported

run on SQL Server.
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Please note: none of the Express or Personal versions of these databases have been tested
with the Enterprise version of Pega 7; no express/personal version of a database is supported
with Pega 7.
For recommendations on how to improve the performance of your Pega 7 application on the
database, please reference the PDN article Performance Guidance for Production Applications
Database.
Important Notes:
For tuning recommendations to improve the performance of your Pega 7 application,

please reference the following articles on the PDN:
Performance Guidance for Production Applications Operating Systems
Performance Guidance for Production Applications Database
The websites of Platform Options vendors may contain additional information about how
they work with other hardware or software options on this list. If vendors state a
particular combination will not work or is not supported, that combination will not be
supported by Pegasystems.
Applications built on PegaRULES Process Commander may not function correctly if run on
platforms which are not approved for Process Commander.
Prior versions of PegaRULES Process Commander may not work with the most recent
Platform Options.
Pegasystems Solution Framework products may not yet be certified on 7.x versions of
Process Commander. Please reference the System Requirements for Pegasystems
Solution Frameworks and Product Components document on the PDN for product
details.
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JDBC Drivers
Database
Java 6
Java 7
Notes
Two Oracle driver versions have a bug which
causes updates to fail in Pega 7. Do not use
these versions:
Oracle
ojdbc6.jar
ojdbc7.jar
MSQL
sqljdbc4.jar
sqljdbc4.jar
DB2 LUW
db2jcc4.jar
db2jcc4.jar
11.1.0.6.0
11.1.0.7.0
Do not use v 3.0.1301.101, as this causes

problems with Pega 7 internal system date
values.
For DB2 for z/OS, JDBC drivers are only
available from the DB2 for z/OS product.
DB2 z/OS
db2jcc4.jar
db2jcc4.jar
PostgreSQL
postgresql-9.1903.jdbc4.jar
postgresql-9.1903.jdbc4.jar
Additionally, you need

db2jcc_license_cisuz.jar in the same
directory as db2jcc4.jar.
This .jar file is required for PostgreSQL version
9.1.x.
Important Notes for JDBC drivers:
For better performance, ensure that you are using JDBC 4-compliant drivers.
For better performance with a Tomcat webserver, use Tomcat 7. Tomcat 6 has a
limitation that will cause the server to treat the JDBC driver as if it were a JDBC 3compliant driver, even if the system is using a JDBC 4-compliant driver. Customers using
Tomcat will see better performance if they upgrade to Tomcat 7, and make sure to use a
JDBC 4 compliant driver.
The engine will not start up if the incorrect JDBC driver is used. The following
configurations are unsupported:
o Using a Multi-tenant Oracle system using one of the Oracle JDBC drivers with
issues (see chart above)
o Using a Multi-tenant system with a JDBC 3 compliant driver, OR with Tomcat 6
(see above Tomcat note)
o Using Microsoft SQL Server with a JDBC 3 compliant driver, OR with Tomcat 6 (see
above Tomcat note)
When any of these unsupported configurations are encountered, Pega 7 will not start.
Before this change, the engine would appear to start up properly, but would encounter
issues during other parts of the engine startup or during actual use of the system.
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Java Versions
Java Versions Sun/Oracle

Java SE 6
Java SE 7
Pega 7.1
supported
supported
Java Versions IBM

Java SDK 1.6
(WebSphere 7.0)
Java SDK 1.6.1
(WebSphere 8, 8.5)
Java SDK 1.7
(WebSphere 8, 8.5)
Pega 7.1
Pega 7.1.5 Pega 7.1.6 Pega 7.1.7
supported
supported
supported
supported
IMPORTANT NOTES
Oracle stopped providing public updates

to Java 6 in February 2013, so as of
Version 7.1.7 it has been desupported for
Pega 7.
supported
Pega 7.1.5 Pega 7.1.6 Pega 7.1.7
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Notes on Java Virtual Machines (JVMs): PegaRULES Process Commander requires Java to be
installed on the application server.
Process Commander recommends 64-bit JVMs on the platforms your application server
supports. Please refer to the support matrix of your application server and the platform
products for details on which combinations support 64-bit JVMs.
When installing Pega 7 on a server with a 64-bit operating system, be sure to install the
64-bit JVM.
Pega 7 requires the use of the Java 6 or Java 7 specification. Each of the Java vendors
will routinely issue maintenance that addresses security, performance, and stability issues
in the JDK. Pegasystems recommends that this maintenance be applied on a periodic
basis; customers JDKs should never be more than a year behind current JDK
maintenance levels.
Pegasystems recommends that your verbose GC options be enabled, even in production

(this adds negligible overhead).
Oracle stopped providing public updates to Java 6 in February 2013. Therefore, beginning
in Pega Version 7.1.7, Java 6 will only be supported with WebSphere.
For WebSphere, use the latest approved JVM provided by IBM for that version and patch
level of the application server (unless it is specifically stated that it does not run with Pega
7, like Java 8). Be sure to check the JVM Known Issues section on the next page to avoid
issues with certain JVM versions.
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For WebLogic, Pega has tested both Hotspot (Sun/Oracle) JVM and JRockit; either may
be used.
Neither Tomcat nor JBoss bundles a JVM in its application. For the supported versions of
these products, Oracle or IBM Java 7 are recommended, at the Java vendors latest patch
level (unless it is specifically stated that it does not run with Pega 7).
As of Version 6.1, Process Commander will no longer support Java 1.4.2. This specifically
impacts users of WebSphere 6.0.2, which depends upon Java 1.4.2; WebSphere 6.0.2 is
no longer supported.
As of Version 7.1.0, Pega 7 will no longer support Java 5. This specifically impacts users
of WebSphere 6.1, which depends upon Java 5; WebSphere 6.1 is no longer supported.
The amount of additional memory required for DSM services (what is required in addition
to the recommendations for Pega 7, found in the Install Guides) will depend upon your
applications use of ADM and VBD. Contact Pega Support for specialized sizing
recommendations.
Known Issues with JVMs:

1. Process Commander supports the 64-bit Sun Java 6 JVM at update 10 or later. Earlier
versions of the Sun Java 6 JVM will not function correctly due to a Java 6 bug.
2. Oracle reported a bug with Java 6 (Hotspot) Update 29: it does not work with Microsoft
SQL database drivers: http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=7105007
This bug prevents Pega 7 from starting (the system just hangs). When using Java 6, be
sure to use Update 28 or earlier, or Update 30 or later.
The following are issues with WebSphere and the IBM Java versions. To avoid these issues, new
installs of Pega 7 should use the following WebSphere Fixpack versions (or later) available from IBM:
WebSphere
Version
Fixpack Version or
later
6.1
7.0
8.0
8.5.5**
N/A (JAVA5)
7.0.0.25*
8.0.0.2
8.5.5.2
SDK Version
SDK
SDK
SDK
SDK
1.6 SR11
1.6.1 SR1
1.6.0 SR7 FP1
1.7.0 SR6 FP1
*ML7 will require WAS 7 fix pack 25 and above. Due to a bug in older versions of
WebSphere, the introduction of Elastic Search causes WAS 7 to fail on startup:
http://www-01.ibm.com/support/docview.wss?uid=swg1IZ67813
**The version of Java 1.7 shipped with WebSphere 8.5.5.1 reports a Java Verify error
when loading classes for assembled rules. This appears to be related to an
`https://bugs.eclipse.org/bugs/show_bug.cgi?id=381172
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The VerifyError does not appear to occur with the Java 1.7 SR6 release. See also:
https://www.ibm.com/developerworks/community/forums/html/topic?id=7f616d94-a4ec4e32-9ccc-3406ee063a6f
3. IBM reported a bug with IBM Java 6 and 7:
http://www-01.ibm.com/support/docview.wss?uid=swg1IV06580 This issue manifests as
corrupted records in the Pega 7 database, caused by a bug in the JVM used by
WebSphere; this bug was observed when the JVM is under a load heavy enough to invoke
the just-in-time (JIT) compiler feature.
Existing Pega 7 systems running earlier versions of WebSphere can avoid the risk by
turning on a JIT switch for Idiom Recognition. The JVM argument is:
-Xjit:disableIdiomRecognition
4. In Java 7, Oracle changed the modified mergesort in java.util.Arrays.sort with timsort:
http://bugs.java.com/bugdatabase/view_bug.do?bug_id=6804124
A full description of this change can be found here:
http://dertompson.com/2012/11/23/sort-algorithm-changes-in-java-7/
In Version 6.x PRPC systems, this now causes Obj-Sort to fail with a Java error: Caused
by: java.lang.IllegalArgumentException: Comparison method violates its general
contract!
To avoid this error, set the following Java System property when using Java 7 with PRPC
6.x: -Djava.util.Arrays.useLegacyMergeSort=true
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Pega 7.1.7 Client Requirements

End-User Client Software
(includes CaseManager7 portal)
Windows:
7, 8, XP Professional with SP2 (or higher)
END-USER
CLIENT
Internet Explorer 8
32-bit
Internet Explorer 9
32-bit
Internet Explorer 10
32-bit
32-bit
Internet Explorer 8
64-bit Standards
Mode
Internet Explorer 9
64-bit Standards
Mode
64-bit Standards
Mode
64-bit
Google Chrome
(Windows)
Google Chrome (Mac
OSX)
Firefox (Windows)
Firefox (Mac OSX)
Safari (MacOSX)
Pega 7.1
Pega 7.1.5 Pega 7.1.6 Pega 7.1.7
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
IMPORTANT NOTES
See Important Browser Note #3 below.
See Important Browser Note #3 below for IE8.

For IE9 and IE10, Pega 7 will no longer support
the IE8 compatibility mode (EmulateIE8).
Browsers in IE8 compatibility mode will not
display correctly.
Adobe Flash and ActiveX controls do not work
in a 64-bit Internet Explorer browser - see
Important Browser Notes #2 below
Traditional non-auto-generated portals (e.g., WorkUser, WorkManager) are only supported for
Internet Explorer (in quirks mode).
Windows XP Service Pack 1 (SP1) is not supported.
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Important Browser Notes
1. Pega 7 is certified on the latest version of these supported browsers at the time a given version
of Pega 7 is released. Reasonable efforts are made to test previous versions of the browsers,
with particular attention paid to Internet Explorer 9, 10, and 11. If you have an issue with Pega
7 guardrail-compliant UI in a particular version of a supported browser type, please contact Pega
Support, and we will make commercially-reasonable efforts to resolve the issue.
2. Adobe Flash and ActiveX controls do not work in a 64-bit Internet Explorer browser
(IE8, IE9, IE10, IE11 64-bit). This meant that prior versions of Pega 7 could not use these 64bit IE versions.
For full details, please reference the following article on the PDN: Issue: Adobe Flash and
ActiveX controls do not work in 64-bit Internet Explorer browser.
3. IE8 continues to work with v7.1 with the caveat that IE8 is known to cause client-side
performance issues when operating in Standards Mode. Some screens, especially grids and lists
which display large amounts of data, may experience sub-optimal performance with IE8. We
strongly recommend using another browser which does not have these performance issues, such
as IE9, IE10, IE11, Chrome, Safari, or Firefox.
Microsoft is no longer updating IE8, and instead points customers to IE10 or IE11. Therefore,
Pegasystems cannot address these client-side performance issues reported with IE8. Customers
should consider carefully before using IE8 as the target browser with v7.1.
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Developer Client Software
DESIGNER STUDIO/
DEVELOPER PORTAL
Internet Explorer 8
32-bit
Internet Explorer 9
32-bit
32-bit
32-bit
Pega 7.1
supported
Pega 7.1.5 Pega 7.1.6 Pega 7.1.7
supported
supported
supported
See Important Browser Note #3 below.

For IE9 and IE10, Pega 7 will no longer
support the IE8 compatibility mode
(EmulateIE8). Browsers in IE8 compatibility
mode will not display correctly.
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Internet Explorer 8
64-bit Standards
Mode
Internet Explorer 9
64-bit Standards
Mode
64-bit Standards
Mode
64-bit
supported
supported
IMPORTANT NOTES
supported
supported
supported
supported
supported
supported
supported
See Important Browser Note #3 below for

IE8.
Adobe Flash and ActiveX controls do not
work in a 64-bit Internet Explorer browser see Important Browser Note #1 below
In Pega versions prior to 7.1, the Developer

Desktop was limited to Internet Explorer
browsers due to its dependence on IE
functionality.
Firefox
supported
supported
supported
supported
Chrome
supported
supported
supported
supported
Safari (Mac OSX)

Android Chrome
iOS Safari
supported
supported
supported
supported
In Pega 7.1, a few of the developer features

continue to rely on IE functionality. The
majority of development tasks can be
accomplished using Chrome, Firefox, or
Safari. If a feature requires IE, a message
stating that requirement will display.
supported
supported
supported
supported
browser for Pega Mobile
supported
supported
supported
supported
browser for Pega Mobile

1. Pega 7 has greatly reduced dependency on Flash and ActiveX controls, so it is possible to run
using the IE 64-bit browsers; however, as some rules still depend upon ActiveX controls, an
occasional issue may be seen. (Future versions of Pega 7 will eliminate dependency on ActiveX
controls.) Customers who are concerned about this issue should avoid using the 64-bit versions
November 10, 2014
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14
of IE 8 or IE 9. IE10 works in 64-bit mode with Version 7.1, and IE11 will work in 64-bit mode
with Version 7.1.5, for all except the ActiveX rules.
For full details, please reference the following article on the PDN: Issue: Adobe Flash and
ActiveX controls do not work in 64-bit Internet Explorer browser.
2. We support current and future versions of Safari, Chrome, and Firefox to the extent possible.
Pega will make reasonable efforts to continue to support future versions of each browser
barring any major architectural or backward compatibility changes from the browser vendors, we
will support users on those platforms.
3. IE8 continues to work with v7.1 with the caveat that IE8 is known to cause client-side
performance issues when operating in Standards Mode. Some screens, especially grids and lists
which display large amounts of data, may experience sub-optimal performance with IE8. We
strongly recommend using another browser which does not have these performance issues, such
as IE9, IE10, IE11, Chrome, Safari, or Firefox.
Microsoft is no longer updating IE8, and instead points customers to IE10 or IE11. Therefore,
Pegasystems cannot address these client-side performance issues reported with IE8. Customers
should consider carefully before using IE8 as the target browser with v7.1.
Other Client Software
Developer Client
Software
Windows XP
Professional with SP2
(or higher)
Windows 7
Windows 8
Pega 7.1
Pega 7.1.5 Pega 7.1.6 Pega 7.1.7
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
IMPORTANT NOTES
Windows XP Service Pack 1 (SP1) is not
supported.
In Pega 7 versions prior to 7.1, the

Developer Desktop was limited to
Internet Explorer browsers due to its
dependence on IE functionality. IE is only
supported by Windows.
Mac OSX
Microsoft Office 2003
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
November 10, 2014
In Version 7.1, a few of the developer

features continue to rely on IE
functionality. The majority of
development tasks can be accomplished
using Mac OSX. If a feature requires IE, a
message stating that requirement will
display.
The 64-bit version of Office 2010 is not

supported.
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15
In Pega 7.1.6, Office 2013 32-bit is only

supported for Excel.
In Pega 7.1.7, Office 2013 32-bit is fully
supported.

Adobe Flash Player
13.x
Silverlight
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported

supported.
Certain features of PegaRULES require additional software or specific operating systems on

the client side:
Functionality
Use of charts
Use of Excel export or templates
Use of Microsoft Word for
Correspondence editing
PegaImageViewer
Word Merge
Pega Document Scanning
Software
Adobe Flash 13.x
Microsoft Excel 2003, 2007, 2010
Microsoft Word 2003, 2007, 2010
Microsoft Silverlight
(See the PDN article: Pega Content
Management [Capture, Store and View
Content])
(See the Release Note on the PDN: Word
Merge Support with Microsoft Silverlight
plug-in)
(See the PDN article: Installing Pega
Document Scanning software)
November 10, 2014
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Mobile Platform Support

Platform
IOS 6
IOS 7
IOS 8
Android 4.0.X - 4.4.x
Android 5.0
Developer Preview
Browser
Pega 7.1
Pega 7.1.5 Pega 7.1.6 Pega 7.1.7
Safari
supported
Pega 7 Mobile Application
supported
Safari
supported
supported
supported
supported
Safari
supported
supported
Google Chrome
supported
supported
supported
supported
Google Chrome
supported
supported
NOTE: Due to the large number and diversity of physical Android devices on the market, it is not possible to test
each and every device. This matrix is intended to be a guide, rather than an exhaustive list of supported devices.
Your experience on your mobile device may differ from results indicated in this matrix.
November 10, 2014
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Support for Prior Versions

IMPORTANT NOTE: For important information on tuning recommendations, JVMs, and known issues, please refer to the notes in the 7.1
section of this document. Those notes also apply to these prior versions.
Version 6.x
Hardware
Sept 30,
2010
Version
6.2
(Aug 9,
2011)
Version
6.2 SP2
(Jan 31,
2012)
Version
6.3
(Sept 10,
2012)
Version
6.3 SP1
(Nov 2,
2012)
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Version
6.1
April 28,
2010
IBM pSeries
IBM xSeries
IBM Mainframe zSeries with
zAAP processor or IFL (Integrated
Facility for Linux)
Sun Server (UltraSPARC)
Wintel (with Intel or compatible
chip)
HP 9000 series
Cisco Unified Computing System
(UCS)
Version
6.1 SP2
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
November 10, 2014
IMPORTANT NOTES
Requires a minimum of one zSeries

Application Assist Processor (zAAP).
Consult the installation guide and PDN for
the latest set-up options.
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18
Operating Systems
AIX v5.3
AIX v6.1
AIX v7
HP-UX 11i v1
HP-UX 11i v2
HP-UX 11i v3
Red Hat Enterprise Linux AS v4
Red Hat Enterprise Linux v5
SUSE Linux Enterprise Server 9
Solaris 9
Oracle Solaris 10 (SPARC and
Intel edition)
Windows 2003
Windows 2008
z/OS v1.8
z/OS v1.9
z/OS v1.10
z/OS v1.11
z/OS v1.12
Version
6.1
Version
6.1 SP2
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Version
6.2
Version
6.2 SP2
Version
6.3
Version
6.3 SP1
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
IMPORTANT NOTES
Pegasystems tests Linux on the Intel and

zSeries (zLinux or Linux on System z)
platforms.
supported
supported
supported
support
added in 6.2
SP1
support
added in 6.2
SP1
supported
supported
November 10, 2014
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19
Version
6.1
Version
6.1 SP2
Version
6.2
Version
6.2 SP2
DB2 for LUW (UDB) v9.1
supported
supported
supported
supported
supported
supported
supported

DB2 for z/OS v8.1
DB2 for z/OS v9.1
DB2 for z/OS v10.1
Oracle 10g R2 (10.2.x)
supported
supported
Oracle 11g R1
Oracle 11g R2
Oracle 12C
SQL Server 2005
SQL Server 2008
SQL Server 2008 R2
Version
6.3
Version
6.3 SP1
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Requires a C compiler for external stored

procedures; native stored procedures do
not require the C compiler.
PRPC has been successfully deployed in

Oracle RAC (Real Application Cluster)
configurations, and Pegasystems supports
this deployment mode. Future product
plans may broaden RAC support to
leverage the Oracle Clusterware High
Availability API and to publish scalability
benchmark data.
supported
supported
supported
IMPORTANT NOTES
Two prconfig.xml settings are required to
run DB2 versions 9.5 and 9.7 with PRPC.
Please reference the PDN article System
wont start when using DB2 version 9.5.
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
requires
HFIX-9120
supported
supported
supported
supported
supported
HFIX-9120 is required for Oracle 12C to

run on PRPC version 6.3 SP1
supported
supported
November 10, 2014
supported
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20
Application Servers
WebSphere 6.1.x
WebSphere 7.0.x
WebSphere 8.0.x
WebSphere 8.5
Oracle Weblogic Server 9.x
Oracle Weblogic Server 11g
(10.3.1 and higher)
Version
6.1
Version
6.1 SP2
Version
6.2
Version
6.2 SP2
Version
6.3
Version
6.3 SP1
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
IMPORTANT NOTES
Support for WebSphere 8.5 added

January 2014
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Oracle bought BEA and renamed and

renumbered the WebLogic product.
supported
supported
Weblogic 12.1.2.0 will not work with

these versions of PRPC - verify that your
Oracle version is either higher or lower
than 12.1.2.0.
Oracle Weblogic Server 12c

JBoss Redhat EAP 4.3.x
JBoss Redhat EAP 5.1.2
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Tomcat 6.x
supported
supported
supported
supported
supported
This web server runs only with PRPC

supported
supported
supported
supported
This web server runs only with PRPC

Tomcat 7.x
supported
November 10, 2014
JBoss EAP 5.1.0 is not supported.
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Java Versions
Java Versions - Sun/Oracle

J2SE 5.0
Java SE 6
Version
6.1
Version
6.1 SP2
Version
6.2
Version
6.2 SP2
Version
6.3
Version
6.3 SP1
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Java SE 7
supported
supported
supported
supported
supported
supported
Java Versions - IBM
Version
6.1
Version
6.1 SP2
Version
6.2
Version
6.2 SP2
Version
6.3
Version
6.3 SP1
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Java SDK 1.5 (WebSphere 6.1)

Java SDK 1.6.1 (WebSphere 8, 8.5)
Java SDK 1.7 (WebSphere 8, 8.5)
IMPORTANT NOTES
To avoid errors when using PRPC 6.x

with Java 7, see Known Issue #1
below
IMPORTANT NOTES
supported
supported
Known Issues with JVMs for PRPC 6.x:

1. In Java 7, Oracle changed the modified mergesort in java.util.Arrays.sort with timsort:
http://bugs.java.com/bugdatabase/view_bug.do?bug_id=6804124
A full description of this change can be found here: http://dertompson.com/2012/11/23/sort-algorithm-changes-injava-7/
In Version 6.x PRPC systems, this now causes Obj-Sort to fail with a Java error: Caused by: java.lang.IllegalArgumentException:
Comparison method violates its general contract!
To avoid this error, set the following Java System property when using Java 7 with PRPC 6.x: Djava.util.Arrays.useLegacyMergeSort=true
November 10, 2014
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Client Software
Version
6.1
Version
6.1 SP2
Version
6.2
Version
6.2 SP1
Version
6.2 SP2
Version
6.3
Version
6.3 SP1
Internet Explorer 6
supported
supported
supported
supported
supported
supported
supported
Internet Explorer 7
Internet Explorer 8
Internet Explorer 9
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
End User Browsers
Internet Explorer 10 &

11
Google Chrome
(Windows)
Google Chrome (Mac)
Firefox (Windows)
Firefox (Mac)
Safari (Mac)
HFIX-6301
composite
--------------HFIX-9924
fixed
HFIX-8796 HFIX-7496
composite composite
--------------- --------------HFIX-9112 HFIX-9113
fixed
fixed
HFIX-8246
composite
--------------HFIX-9161
fixed
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
IMPORTANT NOTES
These browsers were current at the time
of release. However, as of May 2014,
they are no longer supported by
Microsoft.
If you are running Microsoft Internet

Explorer (IE) 10 or 11 for PRPC 5.x and
PRPC 6.x portals and applications, user
interface (UI) elements might not load or
might display incorrectly. Please
reference the PDN article
Troubleshooting: IE10 and IE11 UI
problems fixed by PRPC 5.x and PRPC 6.x
hotfixes for IE5 Quirks mode emulation
In order for PRPC v6.x to run on Internet Explorer 10 or 11, a hotfix for the appropriate 6.x version is required. For full details on
composite and fixed portals, and which hotfix to install, please reference the PDN article Troubleshooting: IE10 and IE11 UI
problems fixed by PRPC 5.x and PRPC 6.x hotfixes for IE5 Quirks mode emulation.
Internet Explorer 8, 9, 10, and 11 64-bit and Office 2010 64-bit are not supported. For full details, please reference the
following article on the PDN: Issue: Adobe Flash and ActiveX controls do not work in 64-bit Internet Explorer browser.
November 10, 2014
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PRPC is certified on the latest version of these supported browsers at the time a given version of PRPC is released. Reasonable efforts
are made to test previous versions of the browsers, with particular attention paid to Internet Explorer 7, 8, and 9. If you have an
issue with PRPC guardrail-compliant UI in a particular version of a supported browser type, please contact Pega Support, and we will
make commercially-reasonable efforts to resolve the issue.
As stated above, Chrome, Firefox, and Safari are supported as end-user browsers. Some Pega 6 functionality has dependencies on
Flash and ActiveX controls, however, which are not supported by non-IE browsers; an occasional issue may be encountered.
Customers who are concerned about these issues should avoid using the non-IE browsers.
End User - Other Client

Software
Windows XP Professional
with SP2 (or higher)
Windows 7
Vista
Adobe Flash Player 10.x
Version
6.1
Version
6.1 SP2
Version
6.2
Version
6.2 SP1
Version
6.2 SP2
Version
6.3
Version
6.3 SP1
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
IMPORTANT NOTES
supported.
supported
supported
November 10, 2014

supported.
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24
Developer Browsers
Version
6.1
Version
6.1 SP2
Version
6.2
Version
6.2 SP1
Version
6.2 SP2
Version
6.3
Version
6.3 SP1
Internet Explorer 6
supported
supported
supported
supported
supported
supported
supported
Internet Explorer 7
Internet Explorer 8 (32-bit)
Internet Explorer 9 (32-bit)
supported
supported
supported
supported
supported
supported
supported
These browsers were current at the time

of release. However, as of May 2014,
they are no longer supported by
Microsoft.
supported
supported
supported
supported
supported
supported
supported
The 64-bit version of IE8 is not supported.
supported
supported
supported
supported
The 64-bit version of IE9 is not supported.
Developer Client
Software
Windows 7
Vista
Microsoft Visio 2003
Adobe Flash Player 10.x
Version
6.1
Version
6.1 SP2
Version
6.2
Version
6.2 SP1
Version
6.2 SP2
Version
6.3
Version
6.3 SP1
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
IMPORTANT NOTES
IMPORTANT NOTES
supported.
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
November 10, 2014
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Certain features of PegaRULES require additional software or specific operating systems on the client side:
Functionality
Use of charts
Use of Excel export or templates
Use of Microsoft Word for
Correspondence editing
Pega Document Scanning
Software
Adobe Flash 10.x
Microsoft Excel 2003, 2007, 2010
Microsoft Word 2003, 2007, 2010
Scanner that has TWAIN driver support
(www.twain.org )
November 10, 2014
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Version 5.x
Hardware
IBM pSeries
IBM xSeries
IBM Mainframe zSeries with
zAAP processor or IFL (Integrated
Facility for Linux)
Sun Server (UltraSPARC)
Wintel (with Intel or compatible
chip)
HP 9000 series
Version
5.1
June 22,
2006
Version
5.1 SP1
Oct 12,
2006
Version
5.2
Jan 5,
2007
Version
5.3
June 30,
2007
Version
5.4
Mar 17,
2008
Version
5.4 SP2
July 8,
2008
Version
5.5
Mar 30,
2009
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
IMPORTANT NOTES
Requires a minimum of one
zSeries Application Assist
Processor (zAAP). Consult the
installation guide and PDN for the
latest set-up options.
supported
November 10, 2014
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27
Operating Systems
AIX v5.2
AIX v5.3
AIX v6.1
HP-UX 11i v1
HP-UX 11i v2
HP-UX 11i v3
Solaris 8
Solaris 9
Oracle Solaris 10 (SPARC and
Intel edition)
Windows 2000
Windows 2003
Windows 2008
z/OS v1.6
z/OS v1.7
Version
5.1
Version
5.1 SP1
Version
5.2
Version
5.3
Version
5.4
Version 5.4
SP2
Version
5.5
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
(later)
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
RHEL
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
z/OS v1.8
z/OS v1.9
z/OS v1.10
IMPORTANT NOTES
supported
supported
supported
supported
supported
WebSphere 6.1 with zOS must be

version 6.1.0.12 (version 6.1
fixpack 12) or later.
supported
supported
November 10, 2014
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28

Version
5.1
Version
5.1 SP1
Version
5.2
Version
5.3
Version
5.4
Version
5.4 SP2
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported

DB2 for z/OS v8.1
supported
supported
supported
supported
DB2 for z/OS v9.1

Oracle 9
Oracle 10g
Oracle 10g R2 (10.2.x)

Oracle 11g R1
SQL Server 2000
SQL Server 2005
SQL Server 2008
Version
5.5
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Two prconfig.xml settings are

required to run DB2 versions 9.5
and 9.7 with PRPC. Please
reference the PDN article System
wont start when using DB2
version 9.5.
Requires a C compiler for external
stored procedures; native stored
procedures do not require the C
compiler.
If using Oracle 9 with SuSE Linux,
the version of Oracle must be
9.2.0.5 or higher.
supported
supported
IMPORTANT NOTES
PRPC has been successfully

deployed in Oracle RAC (Real
Application Cluster)
configurations, and Pegasystems
supports this deployment mode.
Future product plans may broaden
RAC support to leverage the
Oracle Clusterware High
Availability API and to publish
scalability benchmark data.
supported
supported
supported
November 10, 2014
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29
Application Servers
Version
5.1
WebSphere 5.1.1 (web tier only)
WebSphere 6.0.1
WebSphere 6.0.2
WebSphere 6.1.x
WebSphere 7.0.x
supported
Weblogic 8.1
Weblogic 9
Weblogic 9.1
Weblogic 9.2
Weblogic 10
supported
Oracle Application Server 10 R3

JBoss Redhat EAP 4.2
Tomcat 5.5.12
Tomcat 5.5.16
Tomcat 5.5.17
Tomcat 6.x
Version
5.1 SP1
Version
5.2
Version
5.3
Version
5.4
Version
5.4 SP2
supported
supported
supported
supported
Version
5.5
IMPORTANT NOTES
available for web tier installations
only
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
available for web tier installations

only
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
November 10, 2014
The system management function

must be running in the same JVM
as Process Commander.
Confidential
30
Client Software
End User Browsers
Version
5.1
Version
5.1 SP1
Version
5.2
Version
5.3
Version
5.4
Version
5.4 SP2
Version
5.5
Internet Explorer 6.0
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
These browsers were current at

the time of release. However, as
of May 2014, they are no longer
supported by Microsoft.
HFIX-6659
composite
The 64-bit version of IE10 is not

supported.
---------------------------------If you are running Microsoft
Internet Explorer (IE) 10 or 11 for
PRPC 5.x and PRPC 6.x portals and
applications, user interface (UI)
elements might not load or might
display incorrectly. Please
reference the PDN article
Troubleshooting: IE10 and IE11 UI
problems fixed by PRPC 5.x and
PRPC 6.x hotfixes for IE5 Quirks
mode emulation.
HFIX-9106
composite
Internet Explorer 10 & 11
IMPORTANT NOTES
In order for PRPC v5.x to run on Internet Explorer 10 or 11, a hotfix for the appropriate 5.x version is required. For full details, please
reference the PDN article Troubleshooting: IE10 and IE11 UI problems fixed by PRPC 5.x and PRPC 6.x hotfixes for IE5
Quirks mode emulation.
Internet Explorer 10 & 11 64-bit and Office 2010 64-bit are not supported. For full details, please reference the following
article on the PDN: Issue: Adobe Flash and ActiveX controls do not work in 64-bit Internet Explorer browser.
PRPC is certified on the latest version of these supported browsers at the time a given version of PRPC is released. Reasonable efforts
are made to test previous versions of the browsers, with particular attention paid to Internet Explorer. If you have an issue with PRPC
guardrail-compliant UI in a particular version of a supported browser type, please contact Pega Support, and we will make
commercially-reasonable efforts to resolve the issue.
November 10, 2014
Confidential
31
End User - Other Client

Software
Adobe Flash Player 9
Developer Browsers
Version
5.1
Version
5.1 SP1
Version
5.2
Version
5.3
Version
5.4
Version
5.4 SP2
Version
5.5
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Version
5.4
Version
5.4 SP2
Version
5.5
Version
5.1
supported
Version
5.1 SP1
Version
5.2
supported
supported
Version
5.3
supported
November 10, 2014
supported
supported
supported
supported
supported
supported
IMPORTANT NOTES
IMPORTANT NOTES
These browsers were current at

the time of release. However, as
of May 2014, they are no longer
supported by Microsoft.
Confidential
32
Developer - Other Client

Software
Windows 2000 Professional SP3
(or higher)
Vista
Adobe SVG Viewer 3.0
Adobe Flash Player 9
Version
5.1
Version
5.1 SP1
Version
5.2
Version
5.3
Version
5.4
Version
5.4 SP2
Version
5.5
IMPORTANT NOTES
supported
supported
supported
supported
supported
supported
supported
Windows XP Service Pack 1 (SP1) is

not supported.
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Vista works correctly as a desktop

with Versions 5.3 and 5.4 for end
users, but will not support desktop
application integration with
products such as Word and Excel.
In versions 5.3 and 5.4, Vista is not
compatible with the Pega designer
desktop for developers.
Beginning in Version 5.4 SP2, PRPC
provides full Vista support for the
developer and end-user.
supported
supported
November 10, 2014
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33
Java Versions
Java Versions - Sun/Oracle

J2SE 1.4.2
J2SE 5.0
Java SE 6
Java Versions - IBM

Java SDK 1.4.2 (WebSphere 5.1.1
and 6.0)
Version
5.1
Version
5.1 SP1
Version
5.2
Version
5.3
Version
5.4
Version
5.4 SP2
Version
5.5
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
Version
5.1
Version
5.1 SP1
Version
5.2
Version
5.3
Version
5.4
Version
5.4 SP2
Version 5.5
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
supported
November 10, 2014
Confidential
34

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Platform Support Guide

For Pegasystems Partners, Customers, and Prospects

Current through Pega 7.1.7

This document is the property of:

November 10, 2014

Pegasystems Inc. Statement of Support for Virtualised Environments such as VMWare,

Pega 7 Platform Support Guide

November 10, 2014

Supported Server Platform List for Pega 7.1.7

or IFL (Integrated Facility

Beginning in Pega 7, production systems may take advantage of high-availability features.

and PDN for the latest set-up options.

Must include the Local Traffic Manager (LTM) module

Pega 7 Platform Support Guide

November 10, 2014

Pega 7.1.5 Pega 7.1.6 Pega 7.1.7

Pegasystems tests Linux on the Intel and

Pega 7 Platform Support Guide

November 10, 2014

Pega 7.1.5 Pega 7.1.6 Pega 7.1.7

JBoss Redhat EAP

JBoss Redhat EAP

JBoss Redhat EAP

JBoss Redhat EAP

Pega 7 Platform Support Guide

November 10, 2014

Requires Fixpack Version 8.5.5.2 or later

Weblogic 12.1.2.0 will not work with Pega

This web server runs only with Pega 7

This web server runs only with Pega 7

Pega 7.1.5 Pega 7.1.6 Pega 7.1.7

DB2 for LUW v9.7

DB2 for LUW v10.1

DB2 for LUW v10.5

DB2 for z/OS v9

DB2 for z/OS v10

Pega 7 has been successfully deployed in

PostgreSQL is only supported for the

IMPORTANT: The Postgres Community

PostgreSQL is NOT supported for zLinux.

Decision Strategy Manager (DSM) will not

Pega 7 Platform Support Guide

November 10, 2014

For tuning recommendations to improve the performance of your Pega 7 application,

Pega 7 Platform Support Guide

November 10, 2014

Do not use v 3.0.1301.101, as this causes

Additionally, you need

Important Notes for JDBC drivers:

Pega 7 Platform Support Guide

November 10, 2014

Java Versions Sun/Oracle

Java Versions IBM

Pega 7.1.5 Pega 7.1.6 Pega 7.1.7

Oracle stopped providing public updates

Pega 7.1.5 Pega 7.1.6 Pega 7.1.7

Pegasystems recommends that your verbose GC options be enabled, even in production

Pega 7 Platform Support Guide

November 10, 2014

Known Issues with JVMs:

November 10, 2014

Pega 7 Platform Support Guide

November 10, 2014

Pega 7.1.7 Client Requirements