Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
& COLLABORATION
2015
653
MARGIN OF ERROR
+/- 3.83
AUDIENCE BASE
SURVEY METHOD
COLLECTION
Online questionnaire
NUMBER OF QUESTIONS
30 (incl. demographics)
SURVEY GOAL
1
Source: IDG Enterprise Unified Communications & Collaboration Survey 2015
49%
32%
Planning to implement or upgrade within the year
33%
24%
Planning to implement or upgrade within 1-3 years
33%
1,000+
<1,000
Q. Is your organization currently planning to implement or upgrade unified communications and collaboration (UC&C) solutions?
2
Source: IDG Enterprise Unified Communications & Collaboration Survey 2015
41% 1,000+
55% <1,000
Q. Will your overall budget dedicated to investments supporting unified communications and collaboration (UC&C) initiatives increase,
decrease or remain the same over the next 12 months?
3
Source: IDG Enterprise Unified Communications & Collaboration Survey 2015
Q. Which of the following best describes your organizations primary unified communications & collaboration model a) currently, and b)
within the next 2 years?
4
Source: IDG Enterprise Unified Communications and Collaboration Survey 2015
Q. Has cloud computing technology impacted your organizations plans for unified communications and collaboration services?
5
Source: IDG Enterprise Unified Communications & Collaboration Survey 2015
Externally
92%
87%
Phone
88%
84% 2
In-person
81%
66%
Instant messaging
67%
33%
Texting
57%
42%
54%
50% 4
41%
31%
33%
34%
31%
30%
29%
43%
Telepresence technologies
25%
17%
23%
9%
Q. Which of the following ways do employees communicate a) internally (e.g., other employees within the organization), and b) externally
(e.g., customers, suppliers and partners)?
6
Source: IDG Enterprise Unified Communications & Collaboration Survey 2015
Q. What are your organizations biggest challenges when it comes to implementing unified communications and collaboration solutions?
7
Source: IDG Enterprise Unified Communications & Collaboration Survey 2015
46%
Ease of use
45%
40%
35%
26%
17%
17%
47%
manufacturing
16%
Innovative solutions
15%
14%
14%
13%
40% 1,000+
51% <1,000
32%
63% 1,000+
54% <1,000
12%
9%
Q. Which of the following factors are most important when evaluating unified communications & collaboration vendors for your organization?
8
Source: IDG Enterprise Unified Communications & Collaboration Survey 2015
Conclusions
UC&C will see a surge of adoption in the next 3 years. 56% of enterprise and 66% of SMB
organizations plan to implement or upgrade UC&C solutions within the next year.
Unified communications and collaboration budgets will increase by 9% in the next year.
Given the level of investment, UC&C benefits impact enterprise organizations and spur great adoption.
Within the next 2 years, organizations will move their UC&C model to hybrid and cloud-based
environments, with enterprise organizations leading the change.
Traditional technologies, remain the top forms of employee communication, but enterprises are
increasing their use of videoconferencing and telepresence technologies.
Security/privacy concerns are a challenge when it comes to UC&C implementation, which vendors
should address.
Security, ease of use and total cost of ownership are the biggest factors when evaluating vendor
solutions, but integration into existing infrastructure shows high importance for enterprises.
10