INTERNATIONAL ONLINE SHOPPING FAQ

1.1. How to use a credit/prepaid debit cadrd for online shopping?

ANSWER:
- Register for an account in online store if necessary.
- Add a card. Most, if not all the following information are needed:
ACCOUNT NAME (as written on your card)
BILLING ADDRESS (as much as possible, exactly as indicated in your account when
you opened it)
CREDIT CARD #
CARD VALIDITY (MM/YYYY)
CVC CODE* (optional. not all stores ask for this)
- Add items to your shopping cart/basket. When finished, proceed to checkout.
- Choose a billing address and a shipping adress (it's best if they're the same)
- Choose other options (gift wrap? shipping date? message?)
- Choose payment method. (the card you added of course, or if you have paypal th
at's better)
- Choose shipping method.
- Check all details for accuracy and hit that final buy button! (Wait, check you
r card's balance first)
1.2. What are the different shipping methods? Which one is best?
1.3. What are shipping fees, custom fees and import taxes? How do I computer for
them?
ANSWER:
- Importing items is not free. You will be charged the ff. over and above the co
st of the item you ordered.
SHIPPING FEES. The cost of transporting your item to your p ost office or to you
r doorstep (more expensive)
IMPORT TAXES/CUSTOM FEES/DUTIES. By law, imports are subject to certain taxes an
d fees. Books should have 0% tax though.
- Computation is basic algebra, but you need an accurate schedule of the tax rat
es. Not to mention hidden charges.
- If you buy directly from Amazon and choose 'AmazonGlobal Priority Shipping', t
hey handle the computation for you in exchange for paying an 'Import Fees Deposi
t' in advance. If what you paid is higher than the actual taxes and duties, you
will be refunded the difference.
1.4. Will I be able to get the refund through a debit card?
ANSWER:
- Yes. You've seen this happen when you ordered in the morning, and at the end o
f the day, the difference with the exchange rate in the evening was refunded to
your card. Have faith. XD
- Next. Why are you expecting a refund? Consider it gone once you hit that butto
n.
1.5. Security Measures and other tips?
ANSWER:
- Check your prepaid balance first before ordering. Test the checkout option to
see how much you will be paying all in all. Make sure the card has enough funds
to cover it.

- Make sure a lock is indicated beside the address bar. This means the page is s
ecured.
- Also check that the address starts with 'https://'
- Use incognito mode.
- Do NOT do online shopping in a public computer/public wifi
- Use a computer with fast internet connection to avoid slip-ups.
2.1. What's the difference between shipping adress and billing adress?
ANSWER:
- The shipping address is where they send the package. This is where the brown b
ox with its shipping label and packing slips go to. The person addressed to is t
he recepient, who may or may not be the buyer himself.
- The billing address is where the invoice/account statement is sent. The perso
n addressed to here is the buyer of the item, and the one who will be charged fo
r its purchase. Typically comes in an electronic format (e-mail), but may be inc
luded in the package itself along with the packing slip (in case the buyer is th
e recipient of the package). If the item was purchased with a credit card, this
address should be the same as your credit card's billing address.
2.2. Does it really come in 3 days? When should I expect it?
ANSWER:
- If the package is not held by customs for some reason, or was not delayed thro
ugh its other delivery channels (on amazon's or on the shipping company's side)
it should arrive on schedule. To be sure, monitor the package through its tracki
ng number.
2.3. How do you track your package?
ANSWER:
After an order has shipped, you can track your packages on Amazon.co.jp
From Your orders, you can find tracking information in your order details. If an
order includes multiple items, each may have separate delivery dates and tracki
ng information.
Note: Some shipments, such as standard international shipments, are not trackabl
e.
To track your package:
n

Go to Your Orders.
Go to the item you want to track .
Click Track Item of that tiem or order. If your package or tracking informatio
is missing, go to:About Missing Tracking Information

Note:
- International orders may be subject to customs clearance procedures that can c
ause delays in delivery. To see estimated shipping times for your region, go to
Global Shipping Times.
- Tracking information for orders delivered to Wish List shipping addresses is w
ithheld for privacy reasons and is not displayed on the screen.
- For orders containing items sold and shipped by Amazon Marketplace sellers, tr
acking information cannot be viewed on Your Account. Contact the carrier if you
have shipping information, or email the seller directly.
The table below lists and explains the different tracking information you ll see f

or orders placed on our site.

Shipment received by carrier
Your package was shipped from Amazon.co.jp s distribution center only recently.
Arrival Scan
Your package is now being transported to the regional hub closest to its deliver
y address.
Out for delivery
The carrier will be delivering your package some time within the next couple of
days.
Available for pickup
This is for orders using the Store Pick-up service. You can pick up your package
at the designated store with your pickup code.
Delivery appointment scheduled
This is for orders with a scheduled delivery date. The carrier is currently hang
ing on to your package for you and will deliver it on its scheduled delivery dat
e.
Delivered
Your package was delivered successfully. If the package was delivered using a no
n-correspondence mail courier service, which is often referred to as a mail-bin
rvice, it is delivered directly to your mailbox.
Delivery attempted - recipient not home
The carrier wasn t able to make the delivery because there was no-one to receive i
t at the time. Your package was taken to an area designated by the carrier. Plea
se request re-delivery to the carrier.
Held by carrier - incorrect address
The delivery address couldn t be confirmed by the carrier so your package is being
kept at an area designated by the carrier to hang on to until they can contact
you.
Returning to seller
Your package was returned to our shipping center either because it couldn t be del
ivered or you requested returning it.
2.4. Does amazon's shipping companies (DHL, in particular) deliver only on weekd
ays?
ANSWER:
- Apparently yes. But to be sure, if you want to receive the package in the offi
ce, order on a friday or saturday to receive the package anytime from monday to
friday the next week (assuming it will be late two or three days at most)
3.1. How does an amazon package looks like? What are the stuff written or attach
ed on it?
==========================================================================
PACKAGING
==========================================================================
OUTSIDE
Brown cardboard box with amazon logo/amazon tape sealing the box.

se

Shipping label/Packing label

Shipping Receipt/Sign Slip (If it's something small like a book, CD or DVD, you
won't have to sign for it.)
Return label
INSIDE
Shipping Sheet/Packing List
Account Statement/Invoice
==========================================================================
SHIPPING LABELS, PACKING SLIPS, INVOICES
==========================================================================
SHIPPING LABELS/PACKING LABELS
A shipping label is a label with the recipient's address that goes on top of the
package, after the item and packing slip are packaged and sealed inside.
Shipping labels provide key information to each actor of the supply chain to mov
e your package from one hand to an other, from the warehouse to your customer s do
orstep. Each carrier (UPS, DHL, FedEx, Amazon ) uses a specific template for its s
hipping labels. Each carrier designed their label so that they are optimized wit
h their own process, at the routing center and at the storage warehouse. Shippin
g labels are designed to be read by both machines and humans.
On a shipping label, you ll see barcodes, numbers and letters. Each area is being
used along the way to inform specific partners of the supply chain.
Templates can vary but overall shipping labels follow international standards. T
he standard size in the industry for shipping labels is 4 x 6 inches. Other stan
dard formats are 6 x 3 inches and 4 x 4 inches.
A standard Amazon Shipping label (ANSI/UCC-128) has 6 zones.
Zone A: Ship From
Zone B: Ship To
Zone C: Carrier Routing Barcode(Ship to Postal Code)
Zone D: Carrier Segment (Carrier Specific info. Usually Bill of Lading # & T
racking #)
Zone E: Customer Segment (Usually contains Purchase Order#/ contents info UPC, Qty, etc...)
Zone I: SSCC barcode( A unique identifier for the package. Like a license pl
ate.)
Aside from the human readable data on the label. None of these barcodes relate t
o any personally identifying information; A 9 digit postal code, and a license p
late number identifying the package.
On a UPS label, here is what you see:
A. The name and address of the sender
B. The name and address of the recipient
C. A MaxiCode: it s a code that can be read in any direction by the machine.
It contains all information needed for the delivery: postal code, country code,
service class, tracking number, date, package quantity and weight, address valid
ation, and ship street, city and state.

D. The Routing Code: it tells how to route the package within the UPS building.
E. The Postal Barcode: it shows the zipcode of the destination
F. 1Z Tracking Number: that s the number given to the customer so that he can trac
k his package.
G. Level of Service: it describes your chosen level of service provided by the
carrier
Sometimes the weight of the package is also indicated.
PACKING SLIP/LIST
Also known as delivery lists/bills of parcel/shipping list/waybill/unpacking not
e/packaging slip/delivery docket/manifest/customer receipt.
Packing slips are documents that accompany goods when they are delivered. In mos
t cases, the document is placed inside the pouch, box, or other container that i
s used for the shipment. When multiple containers are included in the single shi
pment, the seller will often seal the slip in a clear plastic pouch and affix it
to the exterior of one of the boxes.
The packing slip is provided by the seller, for the recipient's reference, desig
ned to aid him or her in confirming that all items that were supposed to be incl
uded in the shipment have actually arrived. It also serves to inform other part
ies, including transport agencies and government authorities about the contents
of the package. It helps them deal with the package accordingly.
Many receivers use the shipping list as a guide or checklist when unpacking thei
r order. If something is missing from the box, they cross-check it with the ship
ping list and then alert the seller.
Typically it is an itemized detail of the package contents such as the order dat
e, the products included within the box, and the quantity of each product. Some
businesses may want to include the weight of the product next to the item. If t
he shipment does not completely fill the customer s order, it will often include d
ata regarding the status of those other items.
It typically does not include customer pricing, but in some cases, the packing s
lip will also include information regarding the charges associated with each ite
m. Data like the unit price of each item, the extended price for each type of i
tem if multiple units were shipped, any shipping and handling charges assessed,
and any taxes applied are often found on this type of detailed document. The det
ail is helpful, since it allows the recipient to check those figures against any
price quotes extended by the seller prior to the placement of the order.
ACCOUNT STATEMENT/INVOICE
While a packing slip can provide a great deal of detail, it normally does not se
rve as a bill of lading or an invoice.
An invoice accompanies the shipment, or be received electronically or by post at
a later date. An invoice goes to the person responsible for paying the bill whi
le the packing slip goes to the recipient. In some scenarios, the same person wi
ll pay the bill and receive the shipment. However, a person can buy and pay for
a product and send it to someone else (i.e. a gift).
An invoice will typically indcate:

date of order
items purchased
item price
other fees (shipping fees, discounts, import fees/duties if included)
payment method and billing information
instructions
In business settings, employees charged with overseeing shipping and receiving f
unctions will often use the slip to check off the items received, then forward i
t to the accounts payable department. The detail contained on the document is co
mpared to the detail on the invoice before payment for the order is approved. As
suming the comparison does not yield any discrepancies, the invoice is approved
and payment is remitted to the seller.
3.2 .How does the gift wrapping work? Can I put two items in one gift box/wrap?
Will the price be indicated outside the package? Will the contents be indicated
in the packing slip? Will the name of the sender be indicated in the packing sli
p? What is a packing slip?