Operations Management (BBMM604)

Section 1:

General Information

1.1 Administrative details:

Associated HE Award(s)

Duration

Level

Subject
Coordinator

Bachelor of Business

One semester

Year three,
semester six

Ryan Stabler

1.2 Core or elective subject/unit

Indicate if the subject/unit is a
X

core subject/unit
elective subject/unit
other (please specify below):

Management Major
1.3 Subject/unit weighting
Indicate below, the weighting of this subject/unit and the total course points (eg 10 credit
points for the subject/unit and 320 credit points for the course).
Subject/Unit Credit Points

Total Course Credit Points

10 credit points

240 credit points

1.4 Student workload

Indicate below, the expected student workload per week for this subject/unit:
No. timetabled hours/week*

No. personal study

hours/week**

Total workload
hours/week***

10

*
**
***

Total time spent per week at lectures, tutorials, clinical and other placements etc
Total time students are expected to spend per week in studying, completing
assignments, etc
That is, * + ** = workload hours.

1.5 Mode of Delivery

Indicate if this subject/unit is delivered
X

face to face
online
independent learning module/untimetabled study
by a combination of modes (please specify below)

Operations Management (BBMM604)

through a practicum
other mode (please specify below)

1.6 Pre-requisites
Are students required have undertaken a prerequisite/co-requisite subject/unit(s) for this
subject/unit?
X

Yes
No

If yes, provide details of the prerequisite/co-requisite requirements below:

Prerequisite: BBMM503 Leadership Development
1.7 Other resource requirements
Do students require access to specialist facilities and/or equipment for this subject/unit (eg
special computer access / physical education equipment)?
X

Yes
No

If yes, provide details of the requirements below:

Note: Access to these requirements should be detailed under 3.5 in the accreditation
application form.

Operations Management (BBMM604)

Section 2 Academic Details

2.1 Student learning outcomes
List below, in alpha format, what key knowledge and skills students would be expected
to attain by successfully completing this subject/unit (link to assessment tasks (refer to
2.4 below):
On successful completion of this unit students will be able to:
a) Demonstrate an understanding of the role of operations in supporting business strategy
b) Identify, map and analyse different types of operational processes, calculate the
capacity of operations systems and predict impacts upon the customer
c) Develop objectives and implement strategies for improving performance and quality of
operations
d) Demonstrate an understanding of supply chain management and links with poor service
and excessive inventories
Attributes of CIC graduates
Cambridge International College has developed and adopted an educational
philosophy that encourages students to Plan for the future. In order to achieve this all
Cambridge International College units seek to ensure that graduates acquire, develop,
and practise a suite of key generic skills or attributes. The generic graduate attributes
and the extent to which they are demonstrated in this unit are indicated below:
Graduate attribute
Technical capabilities and skills

Developed or
practised

Innovative and entrepreneurial thinking

Communication and self management skills

Curiosity for life-long learning Research and information literacy

Problem solving skills

Ability to interact effectively within a group environment

Demonstration of ethical and professional standards

2.2 Subject/unit content and structure

Provide details in the table below, about the subject/unit content and how it is
structured, including practical components such as laboratory, studio and work-based
placements.
Unit Content
This unit introduces students to the concept of delivering value to the customer. Student will
consider the how various aspects of a business, such as business structures and processes,

Operations Management (BBMM604)

can be successfully brought together to improve business performance and ensure the delivery
of sustainable customer value.
The unit takes both a product and services management approach to operations management.
It explores operations management theory, concepts, techniques, methods, and practices and
examines them via case studies and real world examples.
Students gain skills and knowledge in the areas of productivity management, quality control
and problem solving.
Unit Structure
Week

Topic

Week 1.1 -

Week 1.1 - Introduction to Ops Management

(Chapter 1)

Week 1.2 -

Week 1.2 - Operations Performance

(Chapter 2)

Week 2.1 -

Week 2.1 - Strategy and Operations

(Chapter 3)

Week 2.2 -

Week 2.2 - Process Design

(Chapter 4)

Week 3.1 -

Week 3.1 - Forecasting

(Chapter 6)

Week 3.2 -

Week 3.2 - Process Technology

(Chapter 8)

Week 4.1 -

Week 4.1 - People, Jobs Organisation

(Chapter 9)

Week 4.2 -

Week 4.2 - The Nature of Planning and Control

(Chapter 10)

Week 5.1 -

Week 5.1 - Inventory Planning and Control

(Chapter 12)

Week 5.2 -

Week 5.2 - Supply Chain planning and Control

(Chapter 13)

Week 6.1 -

Week 6.1 - Lean Synchronisation

(Chapter 15)

Week 6.2 -

Week 6.2 - Quality Management

(Chapter 17)

Assessment task

Mid Term Test

Assignment Due

2.3 Teaching methods/strategies

Briefly describe below, the teaching methods/strategies (face to face lectures, online
tutorial) used in this subject/unit:

Operations Management (BBMM604)

The unit will be delivered via four hours per week of face-to-face lectures and tutorials.

Operations Management (BBMM604)

2.4 Student assessment:

Provide, in table format as shown below, a schedule of formal assessment tasks and
major examinations for the subject/unit.
Assessment Type

When
assessed

Weighting

Learning
Outcomes
Assessed

Mid Term test

This assessment consists of a closed book 1
hour examination. It will focus on material
discussed up to and including week 7 and may
include short answers responses, problem
solving exercises, and practical exercises.

This
assessment is
conducted
in
week 4
Individual
Assessment

25%

This
assessment
addresses
learning
outcomes: a
c.

Essay

This
assessment is
required
by
week 6

25%

This
assessment
addresses
learning
outcomes: a
d.

50%

This
assessment
addresses
learning
outcomes: a
d.

Essays are intended to test students ability to

assess information, to formulate arguments, and
to critically evaluate different alternatives to
issues or problems.
In this assessment students must write a 2500
word essay on an aspect of operations
management.

Individual
Assessment

Students will be given their essay topic by the

lecturer by the end of week 2.
Final examination
This assessment consists of a closed book 3
hour exam and may include short answers
responses to set questions, short problem
solving exercises, and practical exercises. It will
address all material discussed throughout the
unit.

This
assessment is
conducted
in
the
weeks
following
the
final lecture.
Individual
Assessment

Note: The requirements to pass this unit are as follows:

1. The student is required to attempt and submit all the assessments.
2. The student is required to achieve at least 50% of the total marks available for
the verifiable assessments* (i.e. 37.5/75).
3. Achieve a minimum 50% overall for the course.

*Verifiable assessments are those conducted under the supervision of an academic staff
member.
In this unit the verifiable assessments are: final exam and mid semester test.

Operations Management (BBMM604)

Operations Management (BBMM604)

2.5

Prescribed and recommended readings:

Prescribed text
Slack, N., Chambers, S. & Johnston, R., (2009), Operations Management, 6e, Pearson
Education, N.Y.
Recommended texts
Davis, M. & Heinke, J. (2005) Operations Management: Integrating manufacturing and
services, 5e, McGraw-Hill, Boston.
Heizer, J. & Render, B. (2008) Operations Management, 9th Ed., Pearson-Prentice Hall,
Upper Saddle River, N.J.
Krajewski, L. & Ritzman, L.M. (2007) Operations Management: Processes and value chains,
8e, Prentice Hall, Upper Saddle River, N.J.
Reid, D.R. & Sanders, N.R. (2007) Operations Management: An Integrated Approach, 3e,
Wiley.
Russell, R. & Taylor, B. (2006) Operations Management: Quality and competitiveness in a
global environment, 5e, Wiley, N.J.
Stevenson, W.J. (2007) Operations Management, 9e, Irwin/McGraw Hill.
Reference Journals
Business Strategy Review
Harvard Business Review
International Journal of Operations and Production Management
Journal of Operations Management
Journal of Quality Management
Manufacturing and Service Operations Management
Production and Operations Management
Websites
The international Institute of Operations Management
http://www.iomnet.org.uk/
The Operations Management Center
http://www.mhhe.com/omc/index.html
Workflow And Reengineering International Association
http://www.waria.com/
Technology and Operations Management
http://www.sussex.ac.uk/Users/dt31/TOMI/
The Association for Operations Management
http://www.apics.org/default.htm
Production and Operations Management Society
http://www.poms.org/
Australian Society for Operations Research
http://www.asor.org.au/
World-Wide-Web for Operations Research and Management Science

Operations Management (BBMM604)

http://www.worms.ms.unimelb.edu.au/
Institute of Operations Research and the Management Sciences
http://www.informs.org/