Dealer Business Management

Spare Parts Sales Returns

Dealer Business Management

User Manual
Parts Sales Returns

Dealer Business Management

Spare Parts Sales Returns

Glossary
Sl. No.

Description

Full Form

DBM

Dealer Business Management

2
3
4

OEM
SD
FI & CO

Original Equipment Manufacturer

Sales and Distribution
Financial and Controlling

5
6
7

MM
HR
SO

Materials Management
Human Resources
Sales Order

Icon

Meaning
Caution
Example
Note
Recommendation
Syntax
Information

Dealer Business Management

Spare Parts Sales Returns

Prerequisites
a) Pricing and Tax condition records are updated in the system
b) Customer is returning the defective/wrong parts purchased from the dealer

Process Flow

LEGEND
SAP
Manual

Dealer Business Management

Spare Parts Sales Returns

Procedure
1. Create Parts Sales Returns Order with reference to the Parts Sales Order.
SAP menu

SAP Easy Access Logistics Logistics Execution Dealer Business

Management Order processing Copy Order

Transaction code

/DBM/ORDER05

1.1On the Create Order screen, make the following entries

Field name

Description

User Action &Sample Values

Comment

Order Type

ZLPR

Select from F4 list

Customer

145

Select from F4 list

Distb. Channel

20

Select from F4 list

After entering all the above mentioned details, click on the copy
sales order with reference to the original document.

button to create the returns

Dealer Business Management

Spare Parts Sales Returns

Sales Return Order screen is displayed as shown

2. Click on
Item tab in the Parts Sales Returns Order screen in-order to change the items as
per the returns list.
2.1 Select the item to be deleted by selecting the line item and click on
indicated in the below image.

delete icon as

2.2 To change the quantity select the line item and enter the quantity about to be returned
by the customer as shown above.

Dealer Business Management

Spare Parts Sales Returns

3. Click on

save icon or press Ctrl+S to save the parts sales returns order.

4.Once the Sales Order entry is completed, click on Goods Movement button
goods receipts.
4.1. Click on Select All

to post

icon to select all the line items or select the line items for which

the PGI is to be done and hit Enter Key

or click on

to execute Goods Movement.

When Goods Movement is done, a Material Document is generated. Click on Goto Document
Flow, select the Good Movement Document as shown in the below screen and click on the Display
Document

button to view the material document.

The Material document screen is shown below for reference

Dealer Business Management

Spare Parts Sales Returns

The Create Billing

Movementis carried out.
8. Click on

button appears on the order screen only when Goods

button to generate the customer invoice.

End Customer billing document90000111is generated.

Upon creating the billing document, the Accounting document is automatically generated.
Click on

or click on the Menu Goto Document Flowto view flow of the document.

To view the accounting document, highlight the accounting document and click on the Display
Document button to view/validate the accounting entries.
Accounting Document number is 90000111

Dealer Business Management

Spare Parts Sales Returns