EVO31 Post-Go-Live Questionnaire Review

Post Go-Live Questionnaire
Project
Date
Project Manager (Pastel)
Project Manager (Cust)
Enter customer name
Objective:
The objective of this questionnaire is to document the results and possible issues of the initial Pastel
Evolution Go-Live and to determine whether additional services and/or enhancement are desired or
recommended to gain additional value from the Pastel Evolution implementation.
This questionnaire should be discussed with the customer about two to three weeks after initial go-live.
Contents
Pastel Evolution Go-Live Results................................................................................................................... 2
Project Management .................................................................................................................................. 2
System Management ................................................................................................................................. 2
System Availability and Activity Check ....................................................................................................... 3
System Administration ................................................................................................................................ 4
User Acceptance ........................................................................................................................................ 4
Enhancements ............................................................................................................................................... 5
Functions .................................................................................................................................................... 5
Configuration .............................................................................................................................................. 5
Documentation ........................................................................................................................................... 6
Signatures .................................................................................................................................................. 6
EVO31 Post go-live questionnaire

Pastel Evolution Go-Live Results
Verify that all components of Pastel Evolution implemented during the initial go-live are functional and have
generated the desired results.
Project Management
Is the backup strategy performed on a regular basis?
Yes
No
Have there been any issues with the backup strategy?
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
If yes, please provide additional detail.

Is recovery of the database possible at any time using the current
backups?
If no, please provide additional detail.
Have there been any issues with the stability of the database?
If yes, please provide additional detail.
System Management
Has all hardware been installed and operative?
Has system performance been satisfactory?
Are unique business processes addressed?
Are SDK developments and add-ons satisfactory?
Other comments:

System Availability and Activity Check
Are all interfaces operative?
Yes
No
Yes
No
Yes
No
Sales documents
Yes
No
Purchasing documents
Yes
No
Accounting documents
Yes
No
Inventory transactions
Yes
No
Yes
No
Yes
No
Yes
No

Is document printing working properly?
Could all in-scope key business processes be completed properly
with the system?
Have the following document types been created in the system:
If no, please provide additional information.

Are bank reconciliations performed?
Can customer run all reports as required?
Has period-end closing been successfully completed?
Other comments:

System Administration
Has customer been able to complete all system administration
procedures?
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No

Has outside support from consulting partner or Pastel been needed?
If yes, please provide additional information.
Were there any escalations?
Other comments:
User Acceptance
Do all users know their part of the system and how to operate it?
Is there any need for additional training?

Enhancements
Additional possibilities with Pastel Evolution to further the return gained from the software investment made
by the customer.
Functions
Are there any additional functions/requirements in the areas listed below that customer would
like to have addressed?
Functional area
Comments
Administration
Yes
No
Sales
Yes
No
Purchasing
Yes
No
Accounting
Yes
No
Banking
Yes
No
Inventory Management
Yes
No
Service Management
Yes
No
Others, please list:

___________________
Configuration
Which reports are frequently being used by the customer?
List reports needed but currently not available in customer Pastel Evolution implementation?
Is MS Excel being used?

Are alerts needed? If yes, in which areas?
Are additional interfaces needed? If yes, please elaborate.
Are additional queries needed? If yes, where?
Other comments:
Documentation
Have all business processes been documented?
Yes
No
Signatures
By signing below, the parties agree that the information in this document is correct and that the Pastel
Evolution system is ready in production database.
<Customer>
<Pastel>
Signature: ______________________________
Signature: __________________________
Name: ______________________________
Name: ______________________________
Position held: ______________________________
Position held: ______________________________

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Post Go-Live Questionnaire

Project Manager (Pastel)

Project Manager (Cust)

Enter customer name