5/31/2015

Questionnaire

Questionnaire
Dear Participant,
You have been invited to participate in a research study on TQM practices and organizational
performance of Punjab HEIs. This research will require about few minutes of your time. The
following questionnaire is about the relationship between TQM practices and organizational
performance with the mediating role of innovativeness. The outcomes will guide the manager
to enhance their organizational performance. Several measures will be taken to ensure that
the anonymity of all respondents is completely ensured. Your participation in this research is
completely voluntary. The results from this survey may be presented in writing in journals read
by academic scholars and by business professionals. If you wish to receive a copy of the
results from this study, you may contact the supervisor (email:fshah@ciitlahore.edu.pk,). In
following questionnaire please indicate the degree of your agreement or disagreement with
each statement by CIRCLING the number of your choice to the right of the statement, based
on the scale given below. There is no right or wrong answers.
Ms. Maria Shahid is MPhil Scholar at, COMSATS Institute of Information Technology
conducting this research.
Supervisor:
Dr. Shah, Faisal
* Required

Name (Optional

Designation

Total Teaching/Expertise
years

Department

Institute/University

University Type
Private
https://docs.google.com/forms/d/1IlaZXXEDFW3NImGXdNlmmbObsyj_swyk51WnjwNXYso/viewform

1/9

5/31/2015

Questionnaire

Public

Gender
Male
Female

Qualification
14 years education
16 years education
17-18 years education
PHD

Experience in Current Organization

years

Part II: Leadership

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

University Top
management has
knowledge about
QMS (Quality
Management
System) and its
implementation.
University Top
management is
well aware of the
quality related
concepts.
University top
management
allocates
adequate
resources on
education and
training of
academic and
administrative
employees
University top
management
discusses many
quality related
issues on QMS in
their management
meetings.
University Top
management
focuses on how to
https://docs.google.com/forms/d/1IlaZXXEDFW3NImGXdNlmmbObsyj_swyk51WnjwNXYso/viewform

2/9

5/31/2015

Questionnaire

improve the
performance of
students and
employees apart
from relying on
financial criteria.

Part III: Knowledge Management

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Neutral

Agree

Strongly
Agree

University
encourages
students to
participate in
project teams with
external experts.
University
captures and uses
knowledge
obtained from
public research
institutions
including other
competitor
universities,
technical colleges,
national research
labs etc.
University
dedicates
resources to
detect and obtain
external
knowledge and
communicating it
within your
university

Part IV: Process Management and Improvement

Strongly
Disagree

Disagree

University meets
the expectations
of our students
and employees
through its quality
improvement and
feedback process.
University has
modern facilities
(e.g. laboratories,
library, computers,
internet) to
enhance the
https://docs.google.com/forms/d/1IlaZXXEDFW3NImGXdNlmmbObsyj_swyk51WnjwNXYso/viewform

3/9

5/31/2015

Questionnaire

effectiveness of
education
process.
Facilities of
university (e.g.
classrooms,
laboratories,
computers,
heating systems
and air
conditioners) are
maintained in
good condition
according to
periodic
maintenance
plans through
process
management.
University
processes are
designed to be
fool proof to
minimize the
source of error.
University collects
statistical data
(e.g. error rates on
student records,
course
attendances,
employee turnover
rates) and
evaluates them to
control and
improve the
processes.

Part V: Training
Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

University
encourages
education and
training activities
of our employees
for academic
excellence.
Special training
for work-related
skills is provided
to all employees.
University
organizes training
on QMS for
employees and
encourages
https://docs.google.com/forms/d/1IlaZXXEDFW3NImGXdNlmmbObsyj_swyk51WnjwNXYso/viewform

4/9

5/31/2015

Questionnaire

employees to
participate.
Financial
resources are
available for
employees
education and
training in our
university.
Employees, as the
organizations
most valuable and
long-term
resources, are
worthy of
receiving the
necessary
education and
training in order to
achieve the
university's vision.

Part VI: Supplier Quality Management

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Disagree

Neutral

Agree

Strongly
Agree

University has
effective system
to ensure quality
of its suppliers
services
University
emphasizes
quality and
delivery of
performance
rather than price
in selecting
suppliers
University works
closely with
suppliers to
improve their
processes to
enhance the
quality of their
services

Part VII: Customer Focus

Strongly
Disagree
University collects
student
complaints and
evaluates them
https://docs.google.com/forms/d/1IlaZXXEDFW3NImGXdNlmmbObsyj_swyk51WnjwNXYso/viewform

5/9

5/31/2015

Questionnaire

carefully.
University
conducts a
course-evaluation
survey for every
course taught in
each semester
regularly.
University
supports the
extra-curricular
activities for
students.
University has
organized efforts
on continuous
education of
students for their
professional and
personal
development

Part VIII: Strategic Quality Planning

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Disagree

Neutral

Agree

Strongly
Agree

University has
developed quality
policy aligned with
its mission and
vision.
University has
developed quality
policy based on
data concerning
students
requirements and
the institutions
capabilities.
University
communicates
quality policy to all
the employees
University quality
policy affects all
organizational
areas and
managerial
activities

Part IX: Employee Involvement

Strongly
Disagree
University has
cross-functional
https://docs.google.com/forms/d/1IlaZXXEDFW3NImGXdNlmmbObsyj_swyk51WnjwNXYso/viewform

6/9

5/31/2015

Questionnaire

team and
supports teamwork.
As a result of
quality efforts in
university,
coordination and
collaboration
among our
employees has
been enhanced.
Our employees
are actively
involved in QMSrelated activities.
University has an
established
suggestion
system to improve
quality of
organizational
processes by the
employees.
Employees'
suggestions are
carefully analyzed
for
implementation.
Employees are
very committed to
quality
improvement for
the success of the
university.

Part X: Continuous Quality System Improvement

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

QMS in university
is continuously
improved.
University is
committed to
QMS to establish
its quality system
to the level to be
certified by ISO
9000.
University QMS
updates quality
manual, quality
system
documents and
working
instructions.
Performance data
of QMS is
https://docs.google.com/forms/d/1IlaZXXEDFW3NImGXdNlmmbObsyj_swyk51WnjwNXYso/viewform

7/9

5/31/2015

Questionnaire

continuously
shared with the
employees for
improvement
(Choi &
Rungtusanatham,
1999)

Part XI: Innovativeness *

Administrative:
Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Administrative
processes of my
university are new
(unique).
My university
search for new
ideas for
administrative
systems to
facilitate
innovation.
Comparing with
our competitors,
my university has
disposition to
introduce new
administrative
systems.

Technical
Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

Comparing with our competitors,

my university has new technical
infrastructure
(hardware/software/technology),
introduced during the last three
years.
Comparing with our competitors,
my university has high
disposition to introduce new
technical infrastructure
My university puts more effort to
develop technical infrastructure
than its competitors.
My university innovatively
responds to technical
developments introduced by its
competitors.

PART X1I: Work Unit Performance

https://docs.google.com/forms/d/1IlaZXXEDFW3NImGXdNlmmbObsyj_swyk51WnjwNXYso/viewform

8/9

5/31/2015

Questionnaire

Strongly
Disagree

Disagree

Neutral

Agree

Strongly
Agree

My work unit
(department/institute)
has made good use of
my competencies
(knowledge, skills and
abilities) in looking for
ways to become more
efficient.
In the past three
years, the productivity
(research publications
or educational
outcomes or work
unit productivity
goals) of my work unit
has improved.
In general, all
employees are treated
with respect in my
work unit, with no
regard to status and
grade.
Customers (students
or other departments
to whom services are
provided) are
satisfied in my work
unit.
Employees are
satisfied in my work
unit.
Career development
opportunities are
offered in my work
unit.

Submit

100%: You made it.

NeversubmitpasswordsthroughGoogleForms.

Poweredby

ThisformwascreatedinsideofCOMSATSInstituteInformationTechnologyLahore.
ReportAbuseTermsofServiceAdditionalTerms

https://docs.google.com/forms/d/1IlaZXXEDFW3NImGXdNlmmbObsyj_swyk51WnjwNXYso/viewform

9/9