AUDREY S.

BEHM
5041 W. Morse
Skokie, IL 60077
847-679-8418
behmmeup28@sbcglobal.net

PROFESSIONAL SUMMARY

Professional executive assistant skilled in handling a multitude of tasks to exemplary completion.

Over twenty years in hospitality-related environments, with exceptional experience successfully
creating, planning and coordinating events, outings, and banquets. Strong organizational and
office management skills; capable of learning new tasks quickly; superior customer service
orientation.

EXPERIENCE

Indian Hill Club, Winnetka, Illinois 2006 – 2010

Executive Assistant/Membership Secretary
• Primary responsibilities include maintaining over 600 membership files,
Board of Governors Minutes, membership changes, correspondence and 6 monthly
reports
• Web site administration
• Publishing bi-monthly newsletter, Membership Directory in (3) installments, event
flyers 2-3 times per month
• Support for 12 departments including accounting department, and front desk
• Assist members with special events from concept to printing, signs, web posting
• Club mailings to approximately 660 members (2-3/month)
• Revised paper supply ordering at significant savings

Evanston Golf Club, Skokie, Illinois 1998 - 2006

Catering Assistant/Club Secretary
Major responsibilities include website administration, expediting catering contracts, conducting
membership mailings, and maintaining all files, including legal and confidential documents, and
board minutes.
• Regularly came up with new ideas for adult membership events such as successful
theatre events to Ravinia and the Chicago Theater District, high teas, and Chamber of
Commerce networking. Assisted Event Chairman with planning holiday events, 2-3
flyers per month, mailings, and general coordination with vendors and members,
catering contracts and letters of confirmation
• Created a Birthday Party Package to appeal to those members with small children.
Since inception, approximately three dozen children’s parties were hosted during the
summer 2003 season alone
• Instrumental in joining the Chambers of Commerce of five neighboring suburbs,
resulting in additional banquet bookings from those attending the network functions.
• Brought in well-known entertainment for afternoon teas and evening receptions.
• Assisted in the creation of (and now regularly update) the Club website, posting
events, activities, updates to policies and procedures
• Produced 5-6 mailings per month, including monthly newsletters, membership
directory, announcements, etc., and coordinate with printers to execute
 • Kept all Board of Directors meeting minutes; prepare, distribute and file all other
committee meeting minutes and memos (Membership, Golf, Finance, Grounds &
Greens, Sports, etc.)
• Provided support for Front Desk, answering phones, mail distribution, taking dining
and event reservations

Whitehall-Tremont Hotels, Chicago, Illinois 1990 – 1991

Administrative Assistant to General Manager
Acted as liaison between executive office and all other departments.
• Maintained all executive office correspondence with guests and corporate office
• Made VIP hotel reservations
• Issued gift certificate
o Answered comment cards
o Transcribed board minutes
o Provided assistance to Sales & Catering Departments, and Human Resources

Ritz-Carlton Hotel, Carlton Club, Chicago, Illinois 1980 - 1990

Catering Manager (1984 – 1990)
Administrative Assistant to General Manager (1982-1983)
Food & Beverage Secretary (1980-1981) Progressed to positions of increasing
responsibility during my tenure.
• Booked catering events with members and hotel guests and other outside clients
• Planned menus, mailed contracts and letters of confirmation
• Designed, printed and kept menu files for Carlton Room, Catering & Cooking
Classes
• Maintained Award Winning Wine List for the Ritz-Carlton Dining Room
• Coordinated mass monthly mailings to market the Club and generate new
members
• Composed monthly newsletter to members
• Made VIP hotel reservations for Club members
• Planned monthly theme nights in Carlton Room; planned Theatre Nights
• Matriculated new members
• Coordinated mailings and updates of directory with part-time staff

University of Illinois College of Dentistry, Chicago, Illinois 1976 - 1980

Receptionist/Secretary

EDUCATION

University of Illinois, Urbana, Illinois

B.S. Recreational Administration
OTHER

Proficient in Microsoft Word, Excel, Adobe Photoshop, Power Point, Northstar, Constant
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