lifestule English for work, socializing & travel Intermediate Workbook ‘AUDIO CO Louis HarrisonPearson Education Limited dinburgh Gate Harlow Essex CM20 21E England and Assosited Companies throughout the world svnpentenlengman Aylin Kerabeult likes: shopping, entertainment, oy life dislikes: musoums, countryside =lzlelxlelol@|a|es = ~lalzlele|< =lel=|=|4 =|e/2]e[e[=[o/=|=/=[e> Francesca Wusci likes: being active, nature, camping disices: siting around, museums, shopping >[=[=)3\=|2l=/ols|4[=l=llbellele a|=l|=|= =lel=|-l=]=[2]2lel=#[sislel-[e elelelsle zie <|s|zalelelels =[2[-lel2/-[el=|>lel=[s/2[>[= «[@|=/el=/5[=l@[=[elol#|alal= al[=[2/z elel=|-[el-lel[=lol=lelolal=l— =l=|>lelole =[=lolelelsle «lml=|<[e)o|2|<[=[=l>|slele wlalalelel-[e|<|=|=/2]@|pPl* @|-|[plelelel>|[s|z[=lolqlele el= nlelel= TOURS AROUND DUBAI 1 Sharjah, one of the cultusal centres the fabulous Soug Al Arsah, Sharjahs mountains and che sea. There area of the Middle East, is only 20 minutes oldest marke, where the city’ real numberof stops including Masafi north of Dubai. Anyone with an interest history ies amongst the narrow seeets in che mountains, and Diba Al Hon, io history culture and architecture will with their typical Arabic architecture a Jcal fishing own where you can enjoy exploring this old coastal cy. and hundreds of shops. visit the harbour in the evening to see ‘Our tour starts a the old city, where the day’ catch and to buy fish fora the buildings in che Heritage Centre, 2 The Ease Coast tour takes you campsite barbecue. formerly the homes of wesithy families, around a variey of landscapes and are now museums showing Arabian activities within the Emvraces. Ie 3 Al Ain is known as the'Garden lifesryle 200 years ago. We go on co the includes a desert where you can go Cipand is 1.5 hours deive Fear Dubai Natural History Museom, and end at san boarding or dune bashing, the ‘The ety isa large oasis in che deser. ‘We goto the beautiful Buraimi Oasis and then onto the Buraimi souk, the ALAin Museum, and the camel soul as ‘well as some of the spectacular palaces ‘We will stay overnight in the desereand there will bean opportunity c go dune bashing che next morning 4 South west of Dubai is Abu Dhabi ~ the capital of the United Arab Emirates and one of the most wealthy and rapidly developing cities in the ‘world Iesa cosmopolitan city rising ‘our ofthe desert with husury hotels, shopping malls, entertainment and Ieisuce facies. The city also has many parks and tree-lined streets. Some ofits history asa fishing village sil mains and the tour includes the beaueful coast, the dhow-building yards and. Visits oa number of palaces1D) Base form with to or “ing form: G Food and entertaining G Ouentifiers © Communication strategies Saying ‘no! Gi interaction The viet Be my guest (GEC moan EBB Read this article and look at the pictures. Tick (/) the things you should do and erss (x the things you shoul do Dining etiquette inFrance Differences in the way cultares eat are a good conversation starter and the French love good conversation, However, there are some things to watch 1 vourfor... Marietta: Lets have dinner later. 1 salt and pepper to a meal tes ven hefore® it will make most French ‘Charlas: Oh, but im hungry now. Chefs very angry. Ir considered ty be Wart ci wansto dle ving nee unacceptable }___for ketchup. They 2 believe it hides the taste of the meal. While eating in France, it is always polite to haye both of your hands in view ‘Charles: Lets go now then. ‘over the table, Also when at ______ late is really bad, according to Marietta, ‘night in @ restaurant, you should 5 3 Pee vies ae ret: Dort wat forme yourlood geting cl Sica diinction betwen work nd Mort Dont wot fre yer foed aging cold leisure and if your phone rings, people Charles: Well if you're sure precise Morea wart Chest stat Ifyou pause during the mal, it 4 pret gana Gained Marita Chars, cou you pss he sa lease? fon on nach se ofthe plates il Chae: Ofer Ed eas the conversations and complet the Sentence. Use the fintive form with to ar the -ing form of verbs. In some sentences both forms are correct Marietta: I'd rather not eat late. It's realy be forthe digestion, ‘on the plate, When you've finished Marita asked Charles salt ‘eating, put them on the plate together in 5 ‘the middle, "When jolt are ready to leave, the Marietta:That was a nice meal, Shall we ask for the bill? best way 8 the bill isto catch the Charles: Yes, let's pay. Its time 10 go, attention of the waiter or waitress by Charles thought twas time “writing” in the air with one hand. 6 Marietta:Shall we leave the waiter a tip? BB esa the tert agen and complete it Use the ‘Charles: Yes, we should. He's been very good. infinitve with to, the infinitive without to oF the -ing Manetio wanted ___a tip form of the verbs in the box 7 Marietta: That was a lovely meal ts $0 nice to have @ good restaurant stare taste add eat (2) ask close to home, ___Saitch of request Charles: Yes, itis. Marietta and Charles iked. {2 good restaurant near home.food and entertal GBD )5 Listen to Vivien and Marina having a business lunch and tick (7) the correct answers. They are going to have food from. Maka Maleysio Morocco YisHlan recommends fish soup fried fh fish coy They eat the food with bread noodles ooo OOo OD BB iisten again and answer the questions. 1. What are they going to talk about over lunch? 2 Why does Vi Wen recommend the fish? 3. What can’t Marina eat it? 4 How co they eat it? ED complete these sentences from the conversation in ‘exercises 1 and 2, Use the phrases in this box. —<—= a= = rust ty like would you like sounds good | doesit taste _forinvitng me help yourself isthere anything what's in recommend come with can't really eat 1. Oh, its lovely here — what a nice rostaurant. Thanks 2 Now, what 2 3. Yes, please help. What would you 2 4 You ‘the fsh head cury, 5. Fish head curry what's that 2 6 What like? 7 Oh! food thats too spicy, 8 And i 9 That___. 11 go with that 10 The waiter will put the cumy in the middle of the table anc! you___to the food, 11 OK, What does it 7.Do you eatit with bread? 12 Now for the next course = you don't eat? Gy atch the correct combinations. Use a good dictionary to help you. 1 raw / serambled / red /harc-boiled 2 steak 2 clive / almond / corn / sunflower b fh 3 hot/ chil mild / vegetable © fruit 4 filet /sroin Heene / cup J cary 5 white / grilled / baked / ed 2 99 6 tinned / dried /fresh/ sot fol . & EB choose the correct word to complete the sentences. 1. A: How would you like your steak, madam? B: ll have it tender / rare / cooked / grilled, ploase. 2 A: What would you ike to drink? Bi Illjust have water please ~ soft / white / sparkling / homemade water 3. A: Which kind of vegetables come with the meal? B: We have mixed stewed / bottled steamed / low-fat broccoli and carts 4. For dessert we have strawberry / roasted / stil /eag (G8 complete the sentences. Use the words in the box, cheny salty spicy deliciass sich 11 Howe much chil did you put in here? The curry is 60 its burning my mouth! 2. Quick, give mea drink of water - that food is too, 3 Could Ihave some more dessert? I'S realy 4 This steak is really tough to eat. Its very 10 take all day to eat it ~its going 5 Im sorry | can't eat another thing. The food is lovely but ts and filing, veyBB Look at the aricle below and match the food with the ings they help. 1 apples | poorvision 2 tes b weight control 3 braccoll © bones 4 olivecil d. skin and gums 5 bread @ cholesterol levels BB reed th aie ond put the quanti tn bole int his table. negatives and questions countable many uncountable 1 countable efew uncountable & small quantities more then countable toomeny someting ¥@ —ncountable 3 large-amounts noun 4 noncun —_alet (of the ight mount countable orless than we {ot} enough need orwaqt _ieountable Superfoods Superfoods are foods which are full of | vitamins and minerals and are especially good for your health. Here are some of the best Apples How inany different kinds of apples are there? A lot = ver 7000, in fact, and they ae fal of vitamin Cfor fealthy skin and gums just one apple is enough to | greyou aguante ofjou day wtanin | Tea | erataasree oe, Cea ee etary sera ete sathoccees cer ara tnca ea eh Se eecal Broccoli usta little broceoliis enough each day ~ two pieces should be enough. Broccoli contains vitamin C and could help fight poor eyesight and going blind when you are alder EB Complete these questions with many or much. 1 How kinds of apple are there? 2 How leroccoli da we need to eat every day? 3 How __ olive ol should we use? 4 How calories does a tablespoon of olive cil contain? 5 How. salt did bread contain in the past? BB Read the article again and answer the questions in ‘exorcise 3 BD choose the correct word or phrase to complete these conversations A Is there Sany/ litle / many suger in this coffee? B:Yes, I put three spoontis init ‘A: Oh 10, that’s 2t00 much /too few / too enough for me. A: How much food have you made for the alterconference party tonight? B: I've made 2enough / too much /a litle for four people. A: Thats 4to0 much /too few / not enough another two people are coming, A: Could Ihave Sa fow//a litle / many more potatoes, please? Bs 'm sorry there aren't any / no / much more ~ didn't make Olive oil A few studies suggest thatthe fat in live ols good for your heart ~it decreases cholesterol ews: Olive oll is one the main ingredients in the healthy Mediterranean dict. litle is enough —teo much can be fatoning, A tablespoon of ole cil contains lots of cloves ~as many a8 a large sice of bread and butter Wholégrain broad Bread with alot of seeds could protect you against heart disease and help to keep your weight under control by stopping you from feeling hungry In ‘the past, breac contained a lot of salt. However, manufacturers don't use much salt ther bread nowadeys(py ReeHmaneelerelaesecele elem sic ae ale) 3) 6 Usten tothe telephone conversation and put these Fortean order Kasia makes an excuse Susie asks Kasia about her plans. Kasia says No again They arrange to meet another time. Susie invites Kasia to go bowling, Susie gives Kasia a reason to take a break from work Kasia asks about Susio’ friend, gosooso EB Listen again and compete this conversation with the ‘phrases in the box. | won't insist_ do you want to join us understand ‘diove to. Idon'tthinkl con ifyou insist Susie: A group of us are going bowing tthe Super Bow! — Kasia: Oh 2 real ike bowling but fm sony Iean't ago. Ym giving e presentation the next day Kasia: It sounds like good fun but 3 Susie: Oh, OK, Kasia. __ butt py. Susie: WS OK,____. You don't have to come. Kasia: All ightyou can bring him, §__— Ed Putte expressions inthis box under the correct heading inthe table below. Parhape we could meet again another time? Er) Thank you for heking of me | realy lke bowling im sory, lean't go Htsoundsike goad funbut | Let’ arange another time thanks for inviting me anyway ''m really sary but Oh Hesitate Apologize Suggest an Say something Say thank you alternative positive BB Match each offer with the most appropriate refusal. How about a geme of tennis this weekend? 2 No, thanks ~ mon a diet Do you want same coe? 'b Nove got to wash my haic ‘Would you tke some crocolate cake? I can‘, tm allewgicto seafood ‘Would you ke to come to the cinema tonight? Oo ty the lobster ts delicious. Would you like to dance? Fan sony, I've hurt my acm, No, my feet ae killing me, No, thanks, itkeepe me awake. seanIIe BB ead the article opposite.Tick (V) the things that are. acceptable and cross the things that are not acceptable. 1 ging ait in private giving your git with wo hends opening the gift ater giving valuable presents in Font of other people {aking a photo ofthe git ing 2 git during business negotations wrapping the gift in red 8 giving four cf one thing BB Look at the article again and answer these questions 1. Why may a business gift not be accepted? 2 Why willa gift be refused three times? 3 Why are gits opened in private? 4 Why is itbad to give four of the same thing? ED reac the definitions and find wordsin the artic to compete this erssnerd, Then find an expresvon mening good tsk [TT 1. Always wanting more food, mane, power or possessions, 2 A custom that says you must avoid an activity or ‘subject either because itis offensive or because itis ‘against your religion. 8 Tosay ‘no! politely 4 ‘Toend arelationship with someone, especially becanse of adisagreement. 5 Ditficul to deal with because is consplicated and Full cof problems. 6 Something that you say oF do to show how you feel bout someone, 7 Spending or costing alot of money, 8 Tomake someone fool ashamed, nervous or uncomfortable, especially infront of other people GIET-GIVING IN CHINA HAS TRADITIONALLY BEEN A very important part of the culture. For the oucsides, tuadecstanding what to give and how can be tricky and this is complicated by che fac that giving gifts in business is noc allowed today. However in many organizations, attitudes towards sifts are beginning to relax bue when people give gifs ‘to individuals, they do ic in private and say that itis a gift for friendship, not for business. The Chinese will usually decline a gift three times before Fnaliy accepting; so that they do not appear greedy. Each ‘imme a gifts refused, the giver continues to olfer ic and when i¢ has been taken, they tell che person they're hhappy the gift has been accepeed. Gifts ave offered with both hands and are always wrapped. The gift is put to ‘one side and opened later — this tradition isso that the other person will net show aay disappointment with the gift in front of che giver. Valuable gifs ate never given to one person infront of other people becaase chs can cause embarrassment (especially with he rule againse gift-givingin business) and gifes should notbe too extravagant. Photographs of any gift-giving are not taker unless che gift is being presented to an organization. Giving a gift to the whole company, rather than an individual, can be acceprable in Chinese business culture bue all business negotiations should be completed before gifts are exchanged. The gift is given 10 the leader of the Chinese team and often with an explanation of the meaning ofthe gif. Red isa lucky colour and gifts are often weapped in this colour, Pink, gold and sil colours for wrapping paper. Eight is considered one of the luckiese numbers in Chinese eultute you receive igh of any ieem, ie i a gesture of good will. Six is good forrune but four of any item is taboo because the Cantonese word forfour sounds similar to death Other gifts to avoid ace scissors or knives as this means you would like eo cut or sever the relasionship, + are also acceptable1 can, could and be able to 1G) Personal charactortcs G Comparative ond supetatives B Communication strategies Bulcing on ideas B interaction Training colatone Learning curve (CoS UCAS OX Aelia ce) El Read the article below and write AJ, EP or both next to the sentences, 1 2 3 ‘can remember their most recent thoughts. can remember nearly everyday of her life has two kinds of memory loss. EW Look ot the aise agin and complete these sentences wath con, or) / west) able to, Some questions have tmore than one posse arower 1a stop her memories 2a) romember the time and date of phone calls. 3 AJcan remember dificult things she__ dbo. 4p remember things after 1960, 5 We to partly understand what lie s ike for AJ and EF ‘There isa 41-year-old woman, an administrative assistant from California called ‘AM, who remembers almost every day of her life since age 11. There is an 85-year-old, a retired lab technician called “EP, who remembers only his thost recent thought. She might have the best. siemory in the world, He could have the worst. "My memory flows like a movie-nonstop and is uncontrollable says J. She can remember that at 12.34 pm. on Sunday, 3 August, 1986, young man sheliked «alled heron the telephone. She cas remember that on 28 March, 1992, she had lunch with her father at the Beverly Hills Hotel. She can remember world events and ttips tothe store, the weathes, dificult tasks she was able to doand how she felt at that time, Almast every day is there. ED complete these sentences with canin't), couldn't) or a form of be able to. Some questions have more than one possible answer 11 Although Gary Kasparov __ beat alinost everyone at, chess, he ‘beat the computer Deep Blue, 2 Steiano started the crossword puzzle yesterday but he finishit 3 Being think about a subject from 2 lflerent point Cf view is called fatera! thinking 4. Kim Peek (on whom the main character in the film Rein ‘Man was based) recall the content of 12,000 books, However, he do complicated maths problems. 3 Despite all the disadvantages, our team win the contract. 6 When |wes yourg!__ speak German but I haven't ‘been there for years and’ communicate in German ‘any more, EP has wo types of memnory loss ~ the frst means he tis[e]c[Fls(ulF[Fjifoliels|r efxjolw[Plolsle[t|vlalu[s|s |e at ED correct the sontoncesin oxo 4 that ae wrong w[vtsiwtN[lalP [els [eels [p Ss 1 | UL; L)P | BIL GB Look arstisworscorh Fodtenadectnestodesoie = [ELLE S[o[uleic[a[e]y characteristics. E|F/L/E{X|T|BiL/BIS|L/E|uju s[elsiela[s|1|v[eiRiM[s [elt clefels y[ulm[e[elalrielrlolsPut the words in the box into the groups 2-0 belom: one-to-one professor in-service intensive online parttime PhD lecturer self-study diploma 2 qualifications training distance learning course perios @ teachers BB Look at the article below and find the following 2 two words related to teaching methods _onfine 1b two words for teacher ¢ two words about course length EB Look at the article again. Are these sentences true (7) or false FY? 1 Elect City software company oS 2. eleaning improved company profs Cc 3. Staff took just over 2 million e-lessons. oO 4. Employees stay wih the company longer because ofeleoming, Go e-learning for profit leciie City, an electonies reser sells products that are rapidly changing and improving. ‘The company found thatthe Rey to increasing profits isan expert sales staff, so they needed a way of teaching 45,000 sales staff more quickly to become experts in theit sales area. With electronie products, shel-lives* are shorter than other products and on-the-job staff waning is a continual process. This led che company to replace its extensive classroom training process with web-based online mparatives and superlatives GB completo this table. Use the corract form of words frem the article. Adjective Comparative Adverb Superlative quick quicker i ‘quickest tow. : low. lowest shot shorter shorty 3 good 4 wel best fast : fest fastest Popular —morepopuler popularly & gmat? greatly greatest rapid morerapid «—____mostrapid GF complet the sentences with the comparative or supelatve 1. Online learning is_more flexible (flexible) than traditional classroom learning, 2 Studonts find that learning in their own time is. (olan) than learning in college. 3. Electronic products are developing much then staff can be trained to sell them, 4 itis fulltime cours, (quick {cheap} to eam parttime than it isto take 5 Training staffs one of the company activity, limportant) pants of 6 New Horizonsis the wore! company, tig) IT taining learning programs. Since che program began, Electric Gity’s employees have taken more than one million ce-clases with the result that they have gained hetter knowledge and skills in half the time and ata lower cost than traditional lassroom-based training" ‘As we move rapidly co a business culture where learning equals earning, more efficient employee taining means faster sales, Traditional classroom method ean be too slow for taining staff in new products and services, which are coming out more and more rapidly. While fulltime classroom craining with an instructor is stil Jmpoxtant, blended e-learning, which combines classroom Jearoing with a trainer and e-learning, is becoming the ‘most popular form of learning Since the programme hagan three years ago, training costsand time spent in raining have gone down by a third and recruitment costs are also down because staff stay ‘with the company longer. elearning makes staf training 4 more central company activity that results in greater profits and better sales staff elf. fe = te amour of time a prods has in a sore before ie seeds abe eplced lasooncbased raining = eivingin a classroom wih teacher1), Communication strategies |B BB Read the articie below and tick (Y the skills and activities involved in improvising 1 listening sks. =). cespecting caleagues C) 2 negotiation ails (6 aalestecniques — 3 presentation skils C) 7 brainstorming Oo 4 organizational ils (8 team building Oo BB 9)7 ston tothe conversation and complete Angee notes for Luce. Talk to Luca obout Marketing Manager's 1 Meeting room isn't 2 Suggest using 3B Checked but it's being used. 4 Suagest big room in local 5 Check avoilability of room, area is available director, The (( Applied Improvisation ) Co. / ‘What is business improvisation? Business improvisation i the ability co think clearly and co access creativity in the moment and under pressure in order to solve problems. It is the proces followed to achieve objectives despite unexpected events Basic eechniques such as Yes .., and ..."and ‘more complex techniques relating © how we think, listening skills, and brainstorming ace used. Improvisation is especially ood in factviies within business such as presentation skills and organizing events. Iecan be something like simple team-building skills 0 mote complex skills such as prescaraion skills and brainstorming. Participants in “improv (improvisation) workshops learn anew way of thinking: a new eespeee for others, how to be ‘in the moment’, how to inake positive choices thar keep doors open, proactive listening as opposed to passive lining, rusting one another to do the righe thing and the benefits of wacching your colleague's back What we do ‘Ac the Applied Improvisation Co. we tain your employers ro El Liter tothe conversation again and complete the sentences. 1. Lwas actualy thinking of enother rooen, one ofthe computer rooms 2 have an informal meeting there? 3 booking the restaurant over the street? 4 and tell her thats what we planned al along? 5 ‘And we could ask the managing director to ruts pnases in is box eto the comet corn Baton [Whee slong win hor Gratin, tae Tasghtoee good eo Could wes? | Why don’t we... Souncs good tome. Yes anc! same Bid on dean Making suggestions GB Purine pats ofthe sentences inthe coract oder 1 It(be/an/might/itfides) you help Jan with the office 2 Yes, {iVabout/what/and) |help him with his fling system 3. fto/good/sounds/me). Why don't you ask him if that’s OK? 4 Yes, (gotwill/along/Vwith) that. I'l ask him right away.La Ueto Lice) selntee EB atch the words 1-3 with the definitions a-c. 1 aggressive 2 assertive 3 passive 2 behaving in 2 confident way, so that people noties you bb behaving in an angry threatening way as fyou want to ght or attack someone accepting things that happen to you or things that people say 10 you, without taking any action ED od ho assrtvones tating checklist below ane {Blow te stetons ED How assertive are you? Check your sor inthe answer key. Assertiveness checklist BB Complete these definitions with the words from the box. You may need to change the form of the word, consider adapt assist i fate deal with 1. When we___, we tory to end a quarrel between 10 people, groups or counties. 27% {sto make something better, or to become better 37% {s to help someone to de something. 4 Someone who ‘gradually changes their behaviour ‘and attitudes in order t@ be successful in a new situation. 5 To take the necessary action in order to solve a problem is t0__ something. 61 something isto think about something carefully, especially before making a choice or decision Before your assertiveness training course, we'd like to find out how assertive you actually are. Please complete the training checklist and bring it with you to the first session. The questionnaire isin two parts. For questions 1-10, write: 1 ifyou rarely do this 2 if you sometimes do this 3 fyou often do this {A Doing things by myself 1 don't usually need anyone to assis me. (2) 2 | find easy to adapt to new situations. C) 3 | like starting conversations with people | don’t know B Protecting myself 4 | find it easy to say ‘no’ Oo 5 1 know eny limits and | don't try to do too much, o © Making positive comments 6 | ind it easy 10 make positive comments (o people 7 Itell people that I care about them. a 8 #1 consider that someone has done a good job, I tell them, D Saying negative things 9 If buy a something which is faulty, Heel confident about returning it o 10 I don’t have a problem disagreeing with someone, { For questions 11-20, write: 1 you oiten do this 2 you sometimes do this, 3 ifyou carly do this AA Doing things by myself 11 I spend allt of tne on my ov 12 I don't easly make new friends 8 Protecting myself 13 | usually do what people tell me to do. 14 | do some things because someone asked me to, not because I want to, 15 If invited out socaly| often make ‘an excuse not t0 go. o00c0 00 Giving positive comments 16 | find it difficult to be postive about myst. 17 (en quite negative towards others sometimes. 00 D Saying negative things 18 | find it difficult to deal with problems face to face, oO 19 IF Fm unhappy, try to smile so that | don't have 10 talk about it Oo 20 | find it difcut to meciate in an argument oO(0) Present perfact and past simple By wed to G Conversation topes B) Communication Stratogies Socializing Bi Interaction choosing 2 candidate Getting on Sct xcuicre meen cess) BB eod the atcle, You're Fired’. n what order do you read about the objects shown in the pictures? Label the photographs 1-3. EB Read the article again and answer true (T or false (Fl 1 His father made clothes, 2 His company increased in value in the 1980s, '3 Alan Sugar has been running a football team since the 1990s. 44 He decided to ga into telecormmunications in the 1990, 000 OO 5 The Agprenics has boen a great succes BB te compete sentences about Lord Sugars experiences 1 close past) He sold Tacs athe post 2 owalconsuner le nies company since 1968) 3 thought Betacom anc Vigler/1990s) 4 (cold/shares/footblelub/1994) 5 (since 2005 / star/a television show) complete he aiclebeow: Choos the cnet oot fevers ay oo ne ofthe finest football payers today 1s /has 5 1 deen Cristiano Ronaldo. He has been /reas tom in 1985 in Portugal andhas devetoped/ | oveloped his love for football atthe age of three. Artie age of eleven he asin /Jeined Spotting Lisbon. Since then he Sayed /has layed for Manchester United fn Real Madrid, Ronaldo Shas also done /also did some charity work. Ia 2005, he Thas heiped / | 1 | 1 |) helped vietims of the ! ! 1 ‘Tyunami disaster in Indonesia and raised 366,000 pounds by selling sone of his sports geat Recently he worked / 7 | has worked with the ; Red Cross to raise F money for landmine t ‘vietims in Afghanistan. __ a es FIRED! ‘Alan Michael Sugar was born on 24 March 1947, the son ofa tailor. After he left school he went inte business seling produtis such as TV aerials. He then founded Amstrad in 1968 and the company moved into consumer electaonics. In 1980 Amstrad was Isted on the London Stock xchange and the company doubled in both profit and market value every sear throughout the 1980s. In 1984, Arrstred staried producing computers. Alan Sugar then ourchased the controlling interest* in a London feotball club. Unfortunately, this wasn't a successful business venture and he sold his shares ten years later. In the 1990s, Amstrad ought into Betacom and Viglen, to focus more on telecommunications. In 2000, Amstrad released its combined telephone and e-maii device, called the e-m@iler. Alen Sugar now stars in the successful TV series ‘The Apprentice’, which has had several series since 2005. In the series, Lord Sugar gives job candidates things to do such as creating an advertising campzign for a product of taking part in a job interview. At the end of each show he tells one person to leave, saying You're fred’ snc at the end of the series he felis the fone remaining candidate "You're ited!" Since then Lord Sugar has written a book about the show called The Apprentice — How to get hired, 10 fi controling iaterest = when you own enough shares to be able to make dacsions about what happens to the companyIED fects ace and complete the information about Miranda end heather Career chart Miranda's father —» navy —» | Miranda — 2 —* civil Service —+ 9, a Fighting talk | Miranda Carter woke up one day last summer and told her husband she wanted to be a boxing promoter - someone who organizes boxing matches. It was 2 suprising career change for 2 other of three working in a top job in the civil service but Miranda wasn't joking and tater that year she put on her first fight, Before she joined the evil service she used to bea trade union representative She also used to work for @ charity, so what made her decide on this unusual second career? In Britain, women didn't use to work in boxing and while there are more female boxers now, there aren't many women fight aromoters Maybe i's in the family. Her father, Frank, used to do some boxing in the navy before he joined the civil service. Miranda never saw hina fight, but remembers him talking about it ‘I recall my father talking about what a difference boxing rade to his life; she says. He was an aggressive man but boxing used to helo him to control his emotions’ He didn't use to take her to boxing matohes and she never saw him, fight but he used to talk about fights he was involved in, The same qualities that ne!ped Miranda get to the top of the civil service are helping her succeed in boxing and she's determined to keep her new company = Left Jab in the business of boxing GD complete these sentences, Choose the correct answers 1 Miranca used to / didn't use tobe a trade Union representative 2 Woman used to/ didh’t use to workin boxing in the UK. 3 Her father used to / dich’ use to fight 4 Frank used to/ cid use to take Miranda to see boxing matches, 5 He used to /didh't use ta talk about his fights with her ED complete each of these sentences with one verb in the past tense and one verb with used to 1 Eme {enjoy sking, but she (Give up) attor she broke herleg, 21 {learn to type when yas 16 but the time 1 Fink it was 2 useful si 3 Organizations (worry) about people working from home but now this, (pot be} the case 4 Seremny. (02) never good ot managing his workload; he: (say) there wasn’t enough time in the day. 5 The weather (be) really svange last month, Ie 1ot ba) so hot in February BB rite questions for each conversation 1 ‘4 Salwo used to work in another company, b Really? When our company? (join) 2 12 Iwas very good at sports a few years ago, b Which sports 2 4d0) 3 J used to run quite alot but I don’t un as often now, How many kilometre last week? (run) When las in Americe } used to live in New Orleans. Really so did Where ___? ve]Ce RC cecliemceyees BB Look at the article opposite and match the headings in the box below with the paragraphs De yourhomework Find someone you know ‘Avoid topics that make people angry Keep it simple Ask open questions Practise! BB toad the article again and tick (7) the things you should do oF cross (x) the things you shouldn't do. + lack for someone you already know Oo ty t0 be funny Oo askopen questions oO talk about things you don’t know much about Oo tak about region oO a practise small alk with lots of cifferent pacple EB complete this word map with the words in the box. designer label storm boiling actor sales theiller aunt plot nephew inlaws chengsable suit |) How tomake small talk | When you enter a crowded room, look for a familiar face and go and talk to them. This will make you feel comfortable. Your friend may be able to introduce you to some of the other people there. ea ‘The three main topics to avoid are politics, sex, and religion. If one of these topics comes up, it's a good idea to say "Excuse me! and find someone else to talk to, a ‘The people who are best at making small talk are not always those who say the most = they are those who know how to make others feal at ease, When you moot someone | for the first time, make a comment about the weather or the pluce where you aro, such as ‘This is @ lovely house, isn’t it? Then introduce yourself, Find ont what's in the news. Then you'll have something to say about whatever topic comes up. Think about things to say, and. avoid subjects you don’t know much about. ‘This will make you sound informed and interesting. ‘A good way to koop the conversation going: is to ask open-ended questions that avoid one-word answers. Don't ask ‘Did you have a good day® say “Tell me about your day. ‘The best small talkers are usually good listeners. ee Practise by talking to people whenever you get the chance. When you're waiting in a shop, tall to the people around you or to the waiter at a restaurant. Tae more you talk with other people, the easier it is to make small talk. GB ss cach sentence correct (V) or incorrect )? 1 Hens you'l never believe the latest new about Grece, 2 On today national headlines, the economic crisis gots better, 3 We've heard something about the company ‘ekeaver 4. Jira told me 2 news about Grata ~ she's moving to America next weak! ‘ews is an uncountable noun. 1 We can say ! heard some mews or | isan interesting piece of news, but rot “brese- 2 new ane her EW corect the mistakes in exercise 4CCT UTA zea scl l)lr4 ale) GB 2) Listen to five people greeting eachother and complete thi table conversation 1 2 3 4 5 met before not met BB tiston again and complete these greetings. 1 Bik Hey fen! How's Jim; 2_. Bad yoursel 2 Michael: 3____Glinther? My names Michael, from marketing, Giinther: Yes, itis. I's nice to finaly sp avoice. Michael: I've been 5 to meeting you. 3 Antonio: Sara its, again Sera: Antonio, its? So, where are you working now? 4 inzhur Hi, you're Jolanta, he head of personnel, Jolanta: Yes, thaté right, end 9 research its Xinzhu, isi? Xinzhur That's right 5 Marina: Hello, Aqit.%©___ you? Adj: Not at all. Please take 2 seat BB steer 1-4 wih at & otaneue 6 ced 6 Great to see you again © How have you been? too Sandia fe metlost EB ead the compliments (1-14) and put them nto FOUpS (a. 2 Accepting 2 compliment @o @o IG Responding with a compliment € Questioning a compliment ao d Sharing the prise with someone else = () # Downgrading the peste 20 it seams lose important 00 £ Giving an explenation 00 1. Thanks very much. Ithought it quite went well t00. 2. Oh, itwas nothing really just afew small changes. 3 Ge snerealy tinemeemnn 4: tm glad you liked it | warked hard on it 5. Well, you know we were very lucky to be asked to do the design in the first place. 6 And you haven't got older at all either since the last time we met. 7. Ittook usa long time to gett ike this ~ a lot of hare work 8 Well it wes as much Steve's wosk as mine. 9 Are you sure ~ you're not just saying that are you? 10 You look great too! 1 Wty thenk-you-yonttereny tind: 12 The prize is great but it wasn't ust me. Lhad a lot of help from my team too.twice co oinchokecuciocss Gl Complete these definitions, Use one word from the bbox in each gap. passionate invisible pioneer apprentice therapy transform 1 fsomeone or something is itisnct noticed or not talked about 2A is someone who is important in the eaty development of something and whose work or ideas are later developed by other peop. 3 isthe veatment of an iliness or injury over @ {airlyIong peried of ume 4. Someone who works for an employer for a fixed period of time in order to learn a particular skill or jobs 51 {is to completely change the appearance, form or character of something or someone, especially in ‘a way that improves it {8 Someone who has 2 belief believes something very strongly Bi read the article opposite, Complete these notes. 1 Number of settemploed peal sling Tre Big issue 2 Street News wae sere 23 Soee per woek of The Big issue 4 The cost of «copy of The Bi iaste tnegese 5 re Big eave wos started EF Look at the article again. Are the sentences true (T) or false (FI? 1 Sellers of Street News made 100% profit. a 2. John Bird, the editor of Th Big Issue, had also been homeless 3. Tho Big ssve sellers pay for the magazine before they sellit. Oo 4 People wring articles forthe magazine are not professional writers. a (GB Read these definitions and find words in the article to complete this crossword. ‘To start an organization, company, school or city often by providing the necessary mone. In 1989 in New York. musician Hutchinson Persons founded Street News, newspaper for homeless people to sll In 1991, Gordion Roddick, 2 pioneer of social enterprise, was in New York on business when he noticed a men selling Sireet News. Unlike homeless peoate in London, he was laughing and joking with the customers. This inspired Roddick to start his own paper for the homeless in the UK. He appraached John Bird, who had wored in the print trade and who had also been homeless. Roddick knew Bird would be a passionate editor of a street paper They both beleved that the ‘way 10 solve the problem of homelessness was to help people to help themseles. Sireet News was glven away free to the homeless seller, who then sold it for a profit Roddick wanted to sal the pazer to the homeless, who could then sel it on to their customers. The Big issue is business,not a charity: homeless sellers buy the magazine for 75p and sell it for £1.50. In so doing they learn a business. They take charge of ther sales, manage their finances and develop the stills to deal with the public, starting off as apprentices and becoming seit employed business people Ati launch in September 1991 The Big sue attracted a lat of media attention. It employed professional journalists ard has interviewed mary famous and important people. It looks lke any other commercisl magazine but itis a social enterprise. Today itis the most successful sreet paper in the world, with Current weekly sales of over 147.000 copies and 2500 self-employed sellers in the UK tt has helped thousands ‘of homeless people to ea” an income and get therapy ‘or health oroblems associated with homelessness, The Big issue is now one of the work's biggest socal ‘enterprises with versions of the magazine published in ‘Australia, Japan, South Airica, Kenya, Ethiopia, Malawi and Namibia Years ater its launch, the street paper is continuing to transform the lives of homeless peosle, ‘To star something, usually something big or Important. ‘An organization that gives money, goods or ‘lp to peaple who are poor or sick. All ehe organizations, such F as television, ratio and newspapers that provide ‘news and information for the public, or the people ‘who do this work. ‘To arrange fora book or m to be written, printed and sold ‘Working for yourself and not ‘employed by a company.can have fo, must, need to and should Obligation in the past G witting emails B communication strategies Giving cvice Bi interaction Helping new people Rule of thumb Can, have to, must, nged to and should (GB Read these sentences and choose the correct meanieg GD teas the article below. Then choose the cortec verbs to complete The foodis lovely - you mast ry some BB took atthe article again, Are the sentences trueMorfabein? Le Lam telling you to do this. 1 Is necessary to find a separate space for your office. is I think you wil enjoy it 2 You should work only when you want to work. 3 You can start your day with an activity you ike. 4 You con't have to behave lke your boss 5 You shouldn't limit the time you work ¢ Thisisthe lave You must remember to call Jothy later. think you will enjoy. 00000 bb lee! thisis nacessary. € Thsisanie ED rewrite the sentences. Use the verbs in brackets 1 tis necessay for new staf to attend a training course (rus) 3 Allcar drivers must passa diving test. a This is good advice 2 tis possi for staff to work when they like, (c). BI think tis is necessary 3 Visitors are required to sign the ister Book. (have to) 4 The right thing to do for Mercedes sto retire now. (should € Thisis the law 4. Switch off your computer atthe end of the doy. @. This isa company regulation. bb The computer reeds a rest € This othe love 5 Curemployees a6 not alowed to work athome. (can't) 6 It52 really bade tot (shouldn’) to fic the computer yourself, ‘Working from nome should / can seem tke a great idea. Yau 2000" nave to / musin’ comme and there's nobody ‘checking your work. But working from home isn't all easy you 2doa't have to / musta’ fal into the trap of guting things off end leaving them to do anotner day. You Sshould / need to pd same tought na Now to get the best out of| home working. Frsty, it a good dea to set up a separate space in your home as your office so that you Scan / have to put Sore distance between Nome space and work space Everyone you Ie with should / nas to Know ti ro your office. 1s Tshould / must allow you to get cn wit work without being distracted by domasui fe. 1's important to be strict about working nous. Chonse the times of day that suit your working nabits best. If you're not at your best fist thing in the moring, you Cow o something you enjoy first ~ take the dog for 8 walk, perhaps, or go swimming ~ but then you Scan / Rave to set down to work. You Pmust / can make a lst of working rules, suchas ‘no Internet surfing’ and "70 personal phone calls during work hours". Because you're the boss, ‘you need to manage yoursell Gecause you're at home you 20don' have to /shouid’t cut into your personal and family time. Set sorne limits on your work and make sure you enjoy the rest of your life!e }, Obligation in the past EB match the two parts of the sentences, 1. Because were gairg on holiday 4 an eye on the house. next week lacked Jim to keep 2 know the boss is making some —b her promises. bad decisions but just do it to keep 3. Quiisn'tvery fit. She couldn't keep him happy 4 You know you can't ust Yelds. She never keeps d out 5 The building site is realy dangerous - keep @ up ith me going up the stairs, BD Reed this article and match the headings in the box with paragraphs A-D, Gulank Gifiioirabacton] r Read the atic agein ond mak eoch sentence foro (oF incorrect THE WORST BOSS? Woman bon ides edtougante another tip. 7 as 2. Tom had to take his wife to hospital in his car } Ifyou're reading this at work and you're afraid 3 Tom's boss seid he ‘Sdnt nocd to stay with his wife, 5 yeur boss might be angry Because you're 4 The factory workers weren't allowed to visit the café teading when you should be working ~ cheer ‘during inch Oo up, you're net alonel Here are some stories 5. The postal workers didr’thave to tosing at work.) about bosses who are not $0 perfect. a GB correct the mistakes in exercise 3. A Jasmin, an office manager, was asked to organize an employee trip. She ‘Complete this paragraph with had to, needed to, planned @ picnic two months later. Unfortunately was / were allowed to ‘treined on the day of the picnic. Jasmin's bess Workers lives in Britain inthe nineteenth century were very vwae really angry and told her that she nad to different from today. Agricultural workers '__ 0 work organize another trip in good weather. Jasin from sun up to sun down, which meant long days inthe refused end as 3 result her boss refused to summer Unfortunately in winter shay had! fewer hours and loss promote net pay asthey 2. the ight to workin the field, When the factory system come in, workers ves became easier 3s they & Tom, a worker in 9 call centre, had cy }__work winen the machines were working, so they to call an ambulance to take his wife to hospitat had mare raguiar hours and pay. As workers! ights improved ‘one morning, At che hasoita, the worker called they 4____ to have Sunday off and later, half day on his boss and said he couldn't go to work. The SaturdayS__ aga rest period. boss sald his employee didn't need to stay with his wife because she was with a doctor and he hhad to came back to work immediately. ‘A factory owner told workers they ‘were na allowed {o visit the café during work hours except at lunchtime. This meant that staff hhad to work several hours without a drink or a ‘snack, Workers who needed something to drink ff eat received warning letters. o Carol, @ postal worker, had 2 cold and Kept coughing. Her manager criticized her {ot breaking one of his mary rules about a quiet workplace. Among the other things the workers ware rot allowed to do ~ sneezing too much and ‘00 loudly singing at work and talking too much,ing emails t Match these punctuation marks with thelr names. 4 comms a? 2 lullstop. b- 3. semicalon cz 4 colon a 5. capital lettar e 6 underscore 4Z 7 dash s 8 bracket he 9 question mark i, ) BB Live! the punctuation in the emoticons, which are used intext messages. 10 tower case letter 1 a question mack 4 a _ we EE Motch the emoticons in exercise 2 with their meanings Below. 3 joking b surpesed < sad 3 slecpy —__ LB Meter these abbreviations with what they stand for and their meanings Stands for. bye bye for now can't wait to see you ( thirty are you free? grew Laughs outloud } Message Stands for... ors greet LoL Means RUS ‘Ave you available? Asyy? BoFN cwacu Means. (eyo Wea you tle wi Tot tomy) {*Azjectnoucd estprecto meen Coed GR8 2CU last week, RU3 ‘on Weds? cwacu, BBEN Tim EB Wete the text message in ful. G Read the letier below. Are these sentences true (1) or false (FI? 1 Nguyen knows Me Kellaway. a 2. The writer would lke Ms Kellaways advice about some research che ie dong a 3. Nguyen would lke 0 call Ms Kelloway. oO Hi Ms Kelaway! {ae locking int the way wing styles in ens has chenged and want to talk to you about this | shiok that you have already done some research into this 20d guess that this woul be a good starting point for longer chat I his is acceptable to you, an you let me know when you have a erayte so that we could arrange 10 meet! See you soon, Nguyen Tre Replace the undeined informal phrases with he phrase Inthe box avaiable understand researching could | would ke to discuss the wth you beleve dear onversation | 60k foward hearing from you(Pp) Rertieclrscersrelicey Clee) clic How to give advice (] __Comider the sdventages ond disadvantages ofthe ciferent paces of advice. [) Think about the problem — does itneed action? so, is urgent, impotent or both? 6) ‘Choose the best piece of ache © ‘Give the advice clesrly to avoid the person misunderstanding you Gi Read the stops above for giving adview and put them in order. DMO0000 BB 3) atisten to the conversation about ‘moving afces. Choose the correct answers to complete the sentences. 1 Alan wants advice about 2 creating a postive atmosphere bb howto choose rooms for people. € when they ae going to move 2 Alan thinks there a bad office poitcs. bb no problem with Man first piece of adhice ¢aproblom with Mark’ frst pioce af advice 3 (Mark thinks Alans new idea is 2 really good. b realy bed, € good tut with some problems 4 Mark suggests thatthe office workers share rooms according to a. theirinteross b their names alphabetically € their favourite football team. 5S Mark asks Alan to lethim know the results because he a wants to forget about i wants to leave work now. might need to do it again another time. [EB ston again and complete the sentences with the phases in this box. itwould be better to maybe you could what you could do is we might want to don't do that ‘Mark: Well, the easiest shing isto let the staff choose. | ask everyone to choose their own reom. Alen: Yes, but think about planning wiha shares with who. Mark: What do you mean exactly? ‘Alan: The problem | have is ofice politics. People may choose someone they like this week and next week they might hate them, Mark: That’ true. Have you got any other ideas? Alan: | thought 3 choose people at ranclom, you know, lke 2 lotery Mark: No, 4 You might get alot of complaints from people who reelly do disle each other - even ithe system is fair There might be anether ‘option, though. Alan: Go ahead, Mark: §__ask people to give us a ist of interests and try to match them according to ths, Alan: Thats good advice. And if that doesn't work ldo the lottery idea, IBD 1s cach sentence correct (7) or incorrect (#)? 1 Ym not sure about Anna's some advice sbout painting tho meating roo" red. 2 Let me give you good advice ~ don’t park your ear there. You could geta fine. 3. The advice you gave me about cooking steak for iat nights meal was Useless ~ evervone was vegetarian, 4 Thanks for the piece of advice about buying a new car— | bought it yesterday, o90aa0 fp ean unecurtabe non, you ask far, give, or get some sevice. Alternatively, you can say 2 bit of/a piece of advice. Gq correct the mistakes in exercise 4GB match the words and phrases in this box with the definitions below. It's the fst day of your neve job. In your It wil help you break the ice wth your nenves breakthe ice panic ignore 1) oi job, everyone and everything was colleagues. Tearn up with one of your co- } familiar. Here, you don't know anyone — workers so they can show you around. 1 tomate oop fel moreno and and yu drt know wre ays Sow, oi bone prt ean wings tk io cach ober Thun you bah e wot non ans til you ones, ieee oye otentonto Insynna ped conan ann: Sanyo yu coud 2 to cebu pare terton bor ge your pane, recon! sba ot east rig eh acon Flemember wy you apples for the ib, 3 the feeling of being worried ora litle "You may be ala that you misudyed wt ya did't he aboot your ast jd frightened the job and your abies out you nesd and what your hopes are tthe now ob. 4a sudden fooling of fear that makes you tw remember thet you were ofered this Ask someone to shon you around and tnable to think clearly ico based on a selection prooess, so compare yeux new wipe with the your enpoyer Obvious thinks you have old one. You need 10 get ta know your BD Look at the article opposite. What does something to afer. Don't jlge yourself company and not worry about getting itdo? Unt youve thought stout the new — things wong ~ nobody ets in etl or sce and howto b. siuaton and have take in al he new making mistakes onthe fist cy. a. ges advice andinsructen onhow tobe i rvomaten Fry ren wat ou xp kor successful in anes jo ‘You shouldnt low your eres to get this new ob. You could daw up a plan b tells haw to.mae friends and meet out of cana. Fist, you shout realize of what you expect iohapnen in he next people in anew company you're going trough change. Your panic year. There's place for panio when you vil decrease after you enjoy a few have a olan. Remember, i's up lo you fo successes. For example, you Could make make & work! yourse speak at your frst meeting — ¢ gives adhice and instructions on how to deal with nervousness in a new job & complete this table with words and ‘expressions from the article. Problem Advice You feel panicky. 1 You can't__ Youthink you 2. Don't forget you took the job following a dln jodge your 3. Analyse the situation before you abies conecty Younced to take 4 Say something at your first 2 control ofyour 5 Worktogetherwih a and as them to nenousness. —” keyou ound 6 Don't forget why you the job. 7 Thinkaboutyourold ae contast wth eee Plan for the future; drew ua Gi ead these definitions and fine expressions nthe atc to complate this crossword 2 become familiar with a person orplace F 2 inasimmation with alot F of problems 8 join with someone in order to work on something I 4 goaround a place with [ someone when they frst arrive there, to show them what is interesting and useful 5 understand and remember new information 6 it someone's responsibilty l or decision 7 dothings incomectly1 Pasteontinueus 1G Paettensen G Humour B Communication strategies Stoning BB interaction Presentations Tell us a story Past continuous Gh 10 at the articles opposite and match thes jobs vith the people a taxi driver bb ice cream parlor assistan hospital worker dd daummer Ben Cohan Mick Jogger Jory Greene] EB Read the articles again and complete them, Use the correct form of the verbs in brackets. Match he underined words inthe article wth the synonyms below 2 boing b Iehunirsy ery € difcat 4 hopeful G1 The semences ac below a use the past continuous Match the sentences with their uses (1-3) 1 acon or stvationsin progres in he past 2. background details or describing longer events together withthe past simple) 3. two or more actions in progress atthe same time 2 While he was working as a teacher, he experimented with making his own ice cream bb Atthe time he was studying there, Jagger was also working 2s a porter in a haspitel € For some time she was net living in very good conditions. Before they made it “The biggest rock and roll groap in the world started in Chelsea, London when Keith Richards and Mick Tagger moved into a lat wth guitarist, Brian Jones. 4 While Richards anid Jones |__ (make) plans to start thei own rock group, Fagger?_—__ (study) business at the London School of Economics. At the time he was studying there, Jagger was also working ia porter" in a hospital. Although he studied fora ddegreein finance, he °___(finish) stand instead dropped out to follow a musical career ‘When Madonna went to live in New York City in 1977, things were tough. The aspiring fature pop star had litle money and for some time she was not living in very good conditions, During this time she ‘ (work) at Dunkin’ Donuts and dancing with modetn dance companies, While she® (perform) asa dancer, Madonna & (become) involved with musician Dan Gilroy and formed her first band, the Breakfast Club, in which she sang and played drums and goitar. Jerry Greenfield met Ben Cohen at school and their friendship grew over the next few years. Greenfield (go) to college to study medicine and 7 hile he was there he served ice cream in the college 4 cafeteria fn the meantime, Cohen * (follow) {| his interest in pottery and ® (have) a number |) oftmamdrum jobs, including a cashier and a taxi driver, before he started workas a teacher. While he (work) as a teacher, he experimented | \ with making his own ice cream, By 1977, Ben decided to go into the icecream business with his friend Jerry Greenfield, and they opened Ben & Jerry’s Homemade lee Cream Parlor. Today Ben and Jetty’ is one of the most famous ice ream brands in the world i porter: sorneone whose job is to cary people's bags at railway stations axports ete.EB Read the article below and complete this timeline. 2 with 31084 started Boomtown Rats Trock journalist Number 1 41992 started jin Canada records in UK THE MANY LIVES OF SIR BOB Sir Bob Geldof has had many lives. 22 He is co-owner of Ten Alps, a media production company which has grown to ‘around £80m turnover, but he is best known for his charity interests and his music career. Geldof began his career in the media - a5 a Journalist on a rock magazine in Canada. He then returned to lreland and became 2 member of the group the Boomtown Rats, He hadn't planned on becoming a rock singer he had originally returned to Dublin to set up his own rock and roll magazine After a series of hits including two UK number 1 singles, Geldof starred inthe film of Pink Floyds The Wall. After this, in 1984, Bob turned his attention to a famine that was affecting Ethiopia and created Band Aid, Geldof had seen the news about the famine and called other musicians to persuede them to join together to make a hit record Oo they know its Chnstas? But this wasn't enough for Geldof and he later set up the Live Aid concerts which raised another £150 millon, By 1992 Bob Geldof had established himselfas a businessman when he began TV production company, Planet 24, which started early morning television in Britain with the show The Big Breakfast. Planet 24 was sold in 1999 and the next day Geldof started Ten ‘Complete these sentences. Use the correct form of the Alps. In 2005 Geldof organized concerts in eight ‘verbs io brackets. countries called Live 8, Earlier Tony Blair had invited 1 Although Ravi__ (oe) now a successful businessman, Geldof to join the ‘Commission for Africa’ and the he (suffer many Susiness filures before he finally Live concerts were staged as a lead up to the G8 (ecome) wealthy meeting of the world’s biggest economic countries. 2 The office ___(be) very quiet this evening, Everyone (gol home eel. 3 Jose {not be} at the company very long before he BB Look ot the article agein and put these events in order —— 64 promoted, (4. 4 Jonina (G0) forthe job of sales manager but 2 Started Ten Alps media company. Ose ‘pot have) much experience inthe area. bb Created Live Aid C5 Why__thiery__tnot take) the job? ‘¢ Saw the news about a famine in Ethiopia. oO tea ap {hot read) the job description before he Starred in The Wall TO 6 a Thectherpeople were very well prepared for the © Started Live 6 to support the Commission for Aica, meeting, They. know) what we wanted say. Tony Blaiciewited him to join the ‘Commission for bb Do you think someone {toll thoin before the Aitca O meeting?etch the words (1-3) with the lxpressions an these Faces BB Look 2t the words in the box below. Put the words in order from most te least humorous. sefious amusing hilarious funny 1 2 Shumorous 4 5 EB) Match the words in the box with the definitions below. (Tees eaters tony covey se 1 a short story based on your personal experience 2. something that you say or de to make people laugh, ‘especially funny story or trick ‘3. when you use words that are the opposite of what you really mean, often in order to be amusing, 4 amay of ertcizing somone or something, by deliberately making it seem funny s0 that people will see their faults 5. entertainment that is intended to make people laugh 3 C2 Ayoung woiker was leaving the office late one) % a 6 ) Usten,’ said the manager, ‘this is a very important 7 © ‘Certainly’ seid the young man. He tumed the machine on, pute paper in an pressed the stat button. BD The eight speech bubbles below ate from two jokes. Read the jokes and decide which sentences belong to joke A or B. Joke A. The offce worker ee 1 ® A professor was marking the exams he had just 2) 4 given to his class and opened the test ofa bad tudo. > Joke B A poor student { 2. © Beelent, excellent said the manage’ as his x paper disappeared inside the machine. ‘just need \_ one copy ) / ‘evening when he found the manager standing in front of \ ashredder* witha plese of paper in hishand, sl f \ was €100 = 100%. I gat an A grade’ { 4 © Inside the test were just empty pages and a €100 note, The only thing the studentiiad written on the test {5 © The professor gave the student the exam back When the student opened it, inside were three €20 notes “=? | and the wting 60 = 40%, You fai + doctment here and my secretary has gone for the night ] Can yourmake this thing worl?” a a { 8 () Amonth later, the student approached the Se professor. don't understand,’ he said.‘ failed the "| course, Didn't you mark my exam paper?” *chroddor = a machine that tears paper into small pieces. EB 2030 the sentences again end put them in order. sea OOOO Joos DOOO GB choose the correct answer to complete the sentences, 1 Flipos is aways telling jokes — he's a very fun / funny guy. 2 Going to a comedy club for night out is lots of fun / funny, 3. A fun / funny thing happened to me on my work today, 4 Well Im glad you all enjoyed that practical joke but | don't think its very funny / fun at all Don't use fur and funny in the sare way. 4 Use fun te talk about tuations or activities that you enjoy The pienic mes (goodlgreat fan. NOT enn. Funny is see to describe someone or something that ‘makes you laugh The joke was aly tum. NOT funBD. Communication s eS Solel G complete the stontoling phrases withthe words and pases nthe box. kidéing similar thing sounds lie what happened forget believe about the time reminds And then ___? id tell you _when..? That__ H__ the time, ime of the time (when} ‘A__happened to me when. Idon't__ it That Youre fun. BB Purthe phrases in exercise 1 into groups. 2 starting story bb showing interest in a story € linking one story to another . ED 9) 10 Listen toe story and put these pictures in ovder Wito the letters A-D inthose bores, CC) Gi Listen to the story again and tick (V) the phrases in exercise 1 that you hear Eh complete tho story below wth the wordsin thisbox. ‘atthe time inthe end then so luckily when but GB correct the mistake in each sentence. 1 There are three things to remember: never be late to 2 meeting, always switch off your phone and eventual, don't leave early 2 Ihad locked everywhere for my shoes but | found them in the washing machine finally. 3. And in the end I'd like to show you this graph which shows the overall age of our employees. 4 We didn't want to buy @ new umbrella but finally we hed to because it was raining so hard. We use eventual to say that something happens 2) attera long time Eventually he told us what had happened. Wo use in te ond to say what the result or euteame was. ‘She found the inthe end We use finaly to introduce the last point you want to make ina series ora ist, Finally, tke to end witha story.aixaetestoal BD Loic atthe artcle Botw and match Tose headings wih tbe paagrephe 1 Practise your pitch 2 We EE Match tho two parts ofthe sentences 1 Letme tell you something a work? 'b thinking "Yes, but how many people 2 Know what your client i interested in 3m nto internet business, which do they have?" 3 Be enthusiastic, ismy € profitable, 4 tes not about you, 4 We started ournew business last what we do. 5 Aim fore second mesting, year and its already €@ about E-personnel is we're so easy 6 Koop itreal 5. So, haw does E personnel ous 6 Youmoy be ¥ re0| passion BD Road the article again and ansiner 7 Thebeeth P these questions The best thing 1g about myself 1 Whats the aim of the fst meeting? G1 complete these sentences withthe words nthe box 2 When will your client find out more start up entrepreneur consultant vente freelancer) ow you? = ee) 3. What are swo examples of werk you 4 Gaetano __ fst ealy woking we lest hala iion pov could give? 's year 4 Why should you show exciternent when you're speaking? 2 In 1999 we founded company selling tckets online 3_ Aaron isan accountant but he also works as management _ giving ‘dvice to companies on their finances, “ 4 Mark Zuckerberg isa great imemet he stated the social networking site, Facebook, 5 Don't mony about all the extra work -Ive hired @ todo some oft Porttime. Creating an effective elevator pitch ‘Not many people ever sell to customers in an elevator but that doesn’t moan you shouldn't have an elevator pitch - a minipresentation that says what your company does. Read these tips for developing an elevator pitch that can sell your products in under three minutes. aA Your first almn in any sales meeting ia to get another meoting. In the limited tims you have, you need Lo interest your client in your company and foous on what maices your company special. Think: about what makes your company exeiting and relevant to your oustomer's needs. B ‘Try to think which things are of most interest to your clinnt ~ what. your service or product ean do for them, Your pitch will be more interesting If ‘you understand what your client wants. c Don't spend too much time tallang about your own ‘career ~ the owetomer will have time to find out, about you later when you are working together. po ‘Talk about real examples of what you do, Tell your client about a aiffioult problem you solved or the buyer who was very pleased with your work, E ‘An clevatay pitch is not jast list of facts or figures. You want to move the person ta take action and go you have to show them you care. ‘When your client hears the excitersent in your voice and sees your enthuslaem for your company in your body language, they will be more likely to call you back again and want to get to know more, F ‘Speating Glearly shows clear thinking, Bven though your elevator pitoh is something you do often, you should still go to a coach ¢ get eome feedback op how 69 improve it and practise it as much as possible1G) Zero and fist coneltionals Dy Products G Second conditional Communication strategies Problem solving Interaction Plansing a green affice Green chic (RAREipscnsencs BB Reed the article, Then mateh the frst parts ofthe eontences (1-6) with ‘the second parts (e-) 41 Your ighting costs will go down 2 tyou switch off the computers in a small office, 3 You waste $00,000 litres of water 4 Ifyou recycle your waste 5 You'l save money on heating 6 your air conditioning is free from cust, 2 ifyour taps are dripping. bb by keeping the temperature constant, € itwill operate more efficiently d ifyou tur lights off when you're not using them © youtl save five per cont of your business! turnover. £ you can save around £300 per yest. BI complete these sentences with the words in the box. [lunch replace rece ative reuse 1. We will need to our energy consumption by 15 per cent to bring it down 1035 percent, 2 The sovernment policy on green fuel today. 3. Look, don't throw that bottle away’ We can ____it for drinking water 4 What kind of ear do you ? 5 The company is. cars with now hybrid Cars its new its Reet of ‘Save money by using resources efficiently 1 your orpnizetion wants to cut | costs, one of the best ways of saving money is to be energy efficient. Here are six things your ‘company can do today to reduce spending, A Tu off al offce equipment ‘hen youve fished wih it When & ‘computer i eft on al the ime, t costs Your company over #50 ery year. You sith it off ater wor you could reduoe this to £15 a year. you wark Ina small ofe with ten PCs, you't save aver £500 per yar 2 Tuc of ign in empty rooms and replace bulbs with energy saving ones ‘you sco turn of ights in ones and coriors that aren't bsing used, ou! reduce igtng costs by as much 2818 percent. | 3. Reduce wate consumption by taming of taps. A chipping tsp can waste 500,000 lives of water er yea Unless you stop itt coue cost your business £400 per year 4 See f your business waste could 2mm you money by selling to anather bsiness so that they can use tin their products. When you recycle your waste by saling to another business, you sa fio pox cont of our business” tumover, 85 Ifyou keop your heating ta constant temperetute (and shut all Windows and doors), you make yout ofce more energy-efficient Just Increasing you oom temperature by ‘one degee sends your heating costs up by eit per cant. G Ifyou mate sur the cooling stems and ai conditioning ate clean and ree fom dust ou'l keep them ‘eating at maximum eciency, EB Complete thote sentences with the verbs in bracket, 1 you too quickly here, you afine. (drive/get) 2 When the room temperature 20°C, the air conditioning on automatically. reach/go) 3 The door you that green button. epenpush) 4 ithe wa really ba, he usually Ris ear at homme and “by tain. (belleave/go} 5 Whenever! 2 spider. to run away quickly. (ee/wart) 6 0%; | this job on time, (hot concentrate/not finish) GB Rewrite the second sentence to mean the same as the fist 11 People who stay in the sun too long may get skin cancer If you stay in the sun too lon may get skin cancer. 2 Unless we actnow, global warming vill become very dangerous. W global warming you 3. you don't have a better suggestion, well go with Istvan proposal Unless we. 4 By making our products eco- friendly, we wilf increase our number of customers, we vee 5. Switching off the lights in the conidors could save the company £500 ayear if sweLook atthe advertisements below and match them with these pictures In the USA alone, 25 billion disposable coffee cups are thrown away each year. You might think that the cups themselves could be recycled but ir fact they have a plastic coating in order to keep Liquid inside them hot, which means they are | not biodegrable and will pollute the environment | when they are thrown away. The Steel Cup is | made of aluminium and comes with its own top so | itean be used time and time again. Taking renewable energy sources toa new level, the Miniturbine is an appliance that uses wind power to charge, or put power into your gadgets. i Earth Partner Cleaners an effective organic washing Up liquid. The ingredients we use do nat harm the item boeing cleaned, your body er the environment. It cleans many different househo'd surfaces beautifullyandcames in packaging that 's 100 per cect biodegradable. Nightview is one of the brightest garden lights and gives a 2.5 metre diameter of light for up to eight hours. The energy- efficient lights are run from batteries which use eco-friendly solar power to recharge during the day, &) EB ead the advertisements and ind words forthese definitions 1 the container or material that a product is sold in 2 materials, chemicals, etc. that are changed naturally by bacteria into substances that do not harm the environment 3 to make air, water, sol, etc. dangerously dry and not suitable for people to use: 4 something which does not use a lot of electricity, 5 not harmful to the environment - used especially about products 6. celating to farming or gardening methods of growing food vithout using artificial chemicals, or produced or grown by these methods 7. intended to be used once or fora short time and then thrown away’ 8 apiece of equipment, especially electrical equipment, such as a cooker or washing machine, used in peoples homes ED Use re and abo to change the meaning of the word in the box. 4 charge fil use cycle 1 2 3 4 EB Use the words from exercise 3 to complete these sentences. 1. Abattory you can use again and again is 2 We can anink cartridge afterinkis put back in again 3. Ahybsid car the electricity generated by the brakes when we stop. 4 Marker pens can be with ink and used again instead of buying new ones, EB complete these sentences with he words in this box (gualler enecy waste carbon efficient 1. 8y 2020, all the industrialized nations will have signed! up to the ‘offset plan to ght against global warming. 2. Many fish were killed whan poisonous substances were released into the river from the factory. 3 Hybrid cars use both petrol and electricity, making them very fue! 4 My new car only does 20 kilometras tothe lite, RS a real ges 5 The gavernment wants all new homes builtin Austalia to use alot less electricity and be more_ efficient.© Second Conditional BD Reed the article about the Segway i2 and answer the questions below. 1 3 The i2 runs on (2) a petrol belectricty sober power Ic takes CD to learn to dive the i 2 one week b 30minutes half day You wouldn't need to worry sbout parking because: the i2is 4 a anelectric vehicle b the same size asa motorbike not very big you had full chage, you would be able to travel upto). 5 a 125 miles b 26 miles © a8 ries You could have difficulties driving the 2 if) a you can't stand up b youlean right ‘¢ yourbalance is poor secway Imagine a vehicle that moves the way you mreve: f you Jaane let woul tum lot —i you eared forward, WOU ‘accelerate. A vehicle so easy to use you's only raed hall ‘an ow you wented to ee to da it. Then imagine vehicle that you jst step on and off when you wert to 29 ‘somerhere ard you wouldnt have to woey about paring 1 you went to a busy pace ~ Ns st 48 cm long are 6 ‘cn wide. The Sesway 2 Pezonal Transporters the most ‘ngortant deveogsnentin pesonalransporation since the car Tre @ 6 an scent, praca and hn way of geting ‘acund i Rts you commute to work ogo fram fb to eb ‘ata 109 sooad of 125 miles how with avarge of un to 24 mie, Wf yo wanted ta go further, you coud change the battery on a nora betty supe rlust pu tin the ‘boot of your cr \ntlyou get rare your desta you want to go pons faster, cary more and dp mone tess tn, the isthe ideal for of vanspert. The works ‘wih sensors and an onboard computer ~ when you push the nance orware, the accelerates, youlean tothe gt, the 2 goes hi. Youwould possby have problems stoarng ‘he fyou cch’thave good tsince when you'e slang ‘up but the way works very much now humans mow. ‘Soguay Porsonal Transporters ae used by a vary of ‘rouns from police foes fo foutst guides. So now i you ‘see 2 policeman on a Segway Personal Tanspertr, yout now what e's ing. + Viow Fall pecs BB read ie sentences about the 2. Are they fac FL potsble Pl evimaginny 1 you leone ie would ture 00 08 2. Wyou lean to the right, the i2.goes right 3 You wouldn't have to worry about parking i you went to 2 busy plece. 4 Ifyou see a policeman on a Segway, you'll know what he's ing, ED Read this article about Green Party policies. Complete the sentences with the correct form ofthe verb in brackets SS aa Life under the Green Party Inthe few month up tothe next election, Gate Donakicon imagines what fe woul be ie forthe ordinary person under each party. Todey, the Green Paty. Everyone is. eco-fendly today but what would. the Green Party do i they were to be the next government? Fst of al, ets look at transport. They say that i thoy 1 ‘bn the election toy 2 (ontoduce) cycle ‘utes rund the oy adliton, they @___ ave) free bus travel for people. you sit 4 (art) 0 ave into wor, you®_(pay) charge for devng nto the cy and. you 8 (Give) alarge cay, ere 7___ foe) an extra tax forts Finda Dealer Guided Tours ContactUs “Sear ‘| = BUSINESS PATROL ROOTES AROUTSEGWAY —_SUPRORT + How Renewable Esegy ‘Crecis Work (POF) + AllAbout Segnay net REC Program (POF) + View Produt Brochure (PonMatch these words with a forance } ————E——EEE [ spam mail vending machine video conf 4. 3)11 Listen to three conversations and match them with the words in exercise 1 Listen again. What is the problem in each conversation? Conversation 1) a people don't wash thelr cups b people are using Bran’ coffee € people want a vanding machine Conversation 2) a the boss wants to use more technology bb the boss wants to cut the travel budget € the boss wants fewer meetings Conversation 3) fa they can't send emails b the company i geting too many emals € the companys geting rk ail El tether sntences rom cnvesation 1 nl 1 You know Art, lin 2 Wave ite exeriment? 3 a glad/thought'that) ~ that would solve the poben El complete these sentences from conversation 2 with the phrases in the box. Tavea onal ton wlio) Toupcrtet tewswoe | 1. Michael, can with you? 2 Yes,1__too but f we did that we wouldn't save as, ‘much maney as we need to. 3 Thatsa How long would it take? 4 Sowe ‘nom, I take it to the boss immediately. PRCT aT ee D eel) eis) G Per conversation 3 in order. a Olsee, bb Clits about the spem emeils we're getting — its beaming aveatheadache ¢ (Well, we ean certainly ty: Would you hike us to eset the ‘email fiters? 4 Cl wes wondesing your IT people can do something about it. @ Dstefano, can thave 2 quick word, please? £ Qsure, whats up? 9 Othat would be good BD march the words in the box with she definitions below. 1 to take the necessary action, especially in order to solve a problem 2 when a problem or complicated situation gradually gets better or gets solved 3 to think of an ides or answer ED complete these sentences with the phrases in exercise 7. 1 Tvenever been inthis stuation,Ijust don't know how to a 2 Well, why don’t you just sit down together and talk. You'll something, 3 So you realy thinkit wil all right in the end?LD Tilececue aennickehn cubes B GD Reed the anicie opposite and choose the correct The world’s greenest office block BB Lock a: the article again and answer theze questions. 1) How many people can work there? 2 When 3 Whatke building sysem BB 00k at the artide again ane! find words wich mean the following. Goad these dofinions and complete the puzzle. Use \wotds fom the coursebook. Whats the iden wo1) Passive forms 9 Active or pasive G Telephoning ‘Communication strategles Making requests G interaction Remote manager A Passive forms GD Look et tis rl. wich godt Tithe pcures athe aries abou? Say Hello to Novelo Poeun ont Bosco sree Se one oe ee eee oe re OE elie emer saamelaateone wolioa se ce ene touts oth For a reading device as good as this, you're going to want a big selection of books, ‘Today, 250,000 books are available on Novelo and can 5 (@ownload) in under two minutes. So you can carry your entire collection with you with no extra weight, Reading the Novelo is e very different experience to reading from @ computer screen - the words ®__ (display) on a black-and-white 15 centimetre soreen which looks like real paper and is the size ofa real book. Light ?__ (reflect) from. the screen like ordinary paper but unlike ordinary books, when you touch a button the toxt size 8 (increase), making ‘tt easier to read in poor light. So with the Novelo, you have all the advantages of a real ‘book and more! G1 0nd te artic and complet it vith the conect form of verbs nachos IT Generation Complete these sentences with the correct form of the passive. jn 1865 in Finland. (found) 2 The world's biggest network provider _ in China. (base) 3 The first mobile phone call in 1973, (make) 4 The first mobile phone camers by Phillipe Kahn in 1997. (build) 5 Only 20% of all mobile phones: in the UK currently. (recycle) GD teourte those sentences, Use the passive 1 InBritsin, people pay £40 a month for their mobile phone bil In Beitain, £40 a month 2 Japanese mobile phone users spend 8.1 hours a month suring the imesnet, In Japan, 8.1 hours a month 3 In Santiago City, Phlippines, the council has banned ‘mobiles to stop accidents, In Santiago City, mobile phones, 4 Teenagers in Korea send an average of 200,000 text messages a year 200,000 text messages _ 5. Thieves steal one mobile phone every three minutes in the UK In the UK, every three minutes 6 inthe future, scientists would lke to place mebile phone cards under the skin of our arms. Inthe future, mobile phone cardsGeiekesecco GD Read the article below and tick (7) the true sentences. 1 Some empleyees in Canada are net allowed to use social network sites at work oO 2 Over two hours a month are spent at work on Facebook in the UK 3. Social network stes are said to be a valuable business tool Oo 4 Facebook members are probably better ‘educated than Bebo members. Oo Social networking staff given a warning ‘Workers in Britain, America and Canada ere being stopped from viewing interactive social network viebsites like Facebook. Companies found that wasting office time can 1 by blocking access to social networking sites. In the past six months, Facebook's British audience has grown 523 per cent to 3.2 million and Facebook has already been banned by some American and Canadian ‘companies. Two months ago, government employees in Ontario were told that socal networking sites must 2 Work time can easily 3 by staff using sites like Facebook, Bebo and MySpace. A recent study found that Facebook’ British members spend an average of 143 minutes @ month on the site checking on their friends, locking up former partners and updating their profie. and it sn just techies —in the UK around e quarter of workers said they cannot lie without using social networking sites at work out is this a problem that must 4___under control? Facebook is said tobe a valuable tool that could 5, to stay in touch with colleagues and business contacts. Poople 5a} there is a positive side to social networking that should 8, by businesses. Facebook atlcacts an older audience than MySpace and Bebo. ts memers are more likely to be rich, to be better educated and to have more prestigious jobs. Half of Facebook's British memoers are universty-educetec and, In comparison to the otter sites, it hes more professional and executive users. Copyright © The Times, 2007, wanna com BB Lock a eat again ad complete the ortences with treverosin the box ot access reduce waste Use bing welcome EB tar the words with he definitions. (interactive tote blog invenet_podtest hacker 1. Someone who knows a lot about computers and electronic equipment isa/an 2. Awe’ page containing information or opinions from a particular person is a/an 3. Acomputer network used for exchanging information within a ‘company isa an 4. Acomputer program which does things in reaction to your actions 5 Arodio programme that can be downloaded from the internet is 6 Someone who secretly uses or changes the information in other ‘people's computer systems isa /an GB Complete these action points from a meeting. Use the verbs in brackets to write fll sentences. Action points from meeting 23 August Tissues ‘Action points | 1 Connection speed oo | Tha broadband connection lon, by Internet provider. (apgrade) ‘Next mentnthe computer herd crves rena) ast week a'appFeation programmes hardoives. boy stat. check) 4 People watching Any stat member found ‘videos on intemet watching videos _warnings. (ve) Recent al at volved in our website in das, ean) G9 decide which centence sounds best, ao b. Wit Fit is becouse the sentences more formal, or (ON if we don't krow or dont need to now who responsible forthe ation 1 a The governments extending the WF network to cover the mhole capital bb The WiFi network isbeing extended to cover the whol capita cy 2 a. Acomputer vn hes infected our network b Our network has been infected 3 2 Youhave been invite attend a meeting with personel > Wo are inviting you to attend a meeting vith personel 4 2 People are being allowed to wexk at home more often, b Companies are allowing people to work athome more often, s__ 2 A thief hae stolon important data fiom the server. bb Important data has been stolen fiom the serverTelephoning GD Hoch thes phrasal verbs with the correct meaning {pickup speak up ring up callback {____putsomeone through hold on 1 to say something more loudly 2 tolift something or someone up. 3. Used to ask someone on the telephone to wait until the person they want to talk to is available 4 to telephone someone again, orto t because you were not available when they telephoned 5 tomake a telephone call to somone 6 to connect someone to someone else on the telephone __ By Read tis article and choose the conect phnaal vers GOOD TELEPHONE ETIQUETTE y When answering the phone or making phone calls, good telephone exiquerte musts be used to give callers good impression of, you and your company. ANSWERING THE PHONE : Try to !pick up callback the phone within = three rings (f possible) and always say your name when you answer, Leatn to listen without incerrupting But if you do have to Zhang the phone vp | pu the phone dawn the ~ ‘hold button should be pressed so the caller. does not accidentally hear conversations with other people. 2 TAKING OR LEAVING A MESSAGE If someone rings up / holds on and the: pperson they wish to speek t0 is not therey fake a méssate and letthecillet know = when the person willbe able to return the ‘eall. Alrernatively. ask them if ehey wane to leave a message on thé voicemail before they ‘hang up | wait on, Before you Sspeak - + up I phone sonieone up. make sure you know what you wane to siy If you have to leave 3 “wmessage for someone, the most important © thing sto speak clearly and slowly, Be-sure +0_leave your name-and number so they can get back to ! pick up you. Keepimessages ©” short and cover one topfe in one message, saying exictly what you want the person to do oF let ehe person know che best time to ing you back. = ED iiatc hose pot sentences vith the correct meanings What you say... 1. She is not at her desk at the What you mean... ‘a Sheistalking to ‘snoment. Could she call you someone else. back? 2 Sho is outof the ofice today. b She is busy. Is anyone else able to help you lor would you like to leave a message? 3. She is not avaliable just ow, Would you ike to leave a message on her voicemail? 4 She'llbe back scon. Would you lice to leave her a message on her voicernail? ¢ Idon'tknow where she is. 4. Sho took the day of 5 Sheisinameeting atthe @ She hasn't come in moment. Could you hold on? yet. G Complete these conversations with the phrases in the box. this is Piet calling from fm phoning about) leave a message after the Answerphone: Hello, this is IT Generation Softwar. 'm afraid we're not avaiable right now, butif you leave 3 message we'll get back to you a5 Soon 35 wecan, lease + tone Hi2 the University of Bradfordts ranelaton team 2 the instaction book you wanted tranlating Kom Russian into English Piotr: tocall me back its about thanks for calling away fromhis desk 10 leave him a message Alan: Hello, s that the after sales department? Nora: Yes, sithow can | help you? Alan: 4 you. | gee, The person whe normally deals with sofware is5 ‘at the moment, Would you like § 2 No, not really, but could you ask him 7 ashe can? Nora: Certainly lt him you called. Was there anything else? Alan: No, that’ all thanks, Nora 8 2 vius protection program | bought fom Nora Alan: assoon Enjoy the rest of your dey.D) Communication strategies | Making requests GD Pac these words and phrases ino the corect group. The thing is... Thar'l being. Coming up. Wea possbilty Sony but | "Vrsitid.” Gockead "Awol. Hithint sbouti to problem saying ‘yes’ saying ‘maybe! saying ‘no! 1 pe 2 6 } tf a 7 / 0 ne 4 j J EB 3) 12 Litento three conversations ard identify GF Correct these mistakes in these sentences. There may be speakers 053, DOr ‘more than one mistake. a people who know each other well 1. Sorry, that the latest information isn't available just b people who krow each other alitle yet “ € people who den'tknew each other at all 1 reer Dialogue? C) Dialogue 2 C_) Dialogue 3 ( 3. ('m sorry, and the kitchen is closed ~ its being cleaned at the EB Listen again. Which request do you hear, a or b? moment, —__ Conversation 1 4 We're sory but we can’t meet you. I'm afraid but we've got 1 a. Seredmne ou desi today. another appointment at that tme, br Do you think you could send me your design today? VEU Taonienl_meensnen 2a Would it be OK to take your contact details? so say Sortyand then b Can take your detals? Conversation 2 >) 3. @ Can youcall hem and ask them fort again? king them again? Jmatraid(th20 moment. Tm afeaia yout ave to come back tomoerow b Would you mi 4 Doyoumindteling me 2 sen as you know? bb Please come beck 10 me as scon as you krow. Conversation 3 5a Lets put this payment through quickly. bb Would you mind putting this payment cheough quickly? 6 & Doyou think you could get me the invoice by tomorow morning? bb etme the invoice tomorow moming, please GB Match the indirect cuestions with the real meanings. 1 Isanyone sitting thare? a Lets ge to anomrer cafe 2 That music 's quite loud, isn't? bb I'dlike to sit conn 3 This laptopis very old now © [need anew computer 4 What a you doing now? d Can | useyour phone? 5 Café Cofiee isquite far rom hove, isnt? @ Turn the music down, 6 {ve lat my mobile phove at home. f | woud lite you t do something forme.[BB tatch these words inthe box to the definitions below. ALFIM|V[R[T[S|[M|N]1[LJAlAT© Then nd them nthe mordsach oppose Tlelwatectctrtwlet ope r multimedia teleconference BO Se SS FR ALE. (A afi EB corvusicaton leoetotece Hose Wt late ofstelstetofolrfalaly|a[tla “ial ie atone wlefuls[tiv[i[e[tiulaleiv le 1. ameeting in which people in different placestaktoeach (O[T|S[i[n[v[x{r|[s|v[o]z[ele cihoruang wophonet oreo equipment wfstrte[wtitrh fatter 2 inokingconpuersardconoerpecrrsthonue ty fwlulefefopil efi [Nit sto # muro said scares coo ond wing gre a mise ctsou eoandwing 09 elefafeliisfolelaltielels|= 3a strong belief in the honesty of someone LUMfeprfalr [spepel tye | tia orconetneg Fhifsle|s{tule[sjajorc|ule 4. the aly to make decisions and take ection without Tle] tjelcfolwirlelrfe|nicle wang for comcon to alyou notte So riitstetelatwratytitercliTs 5 the process by which people exchange norman o atwtoter wt ‘express their thoughts and feelings. Se es a EES ee SIE & to exchange information with someone who works in another organization or department so that you can both be more effective 7 made, done or seen on the internet or on @ computer, rather than in the real word 8 the ability or opportunity to make your own decisions without being controlled by anyone else 2 to consider an ides or problem ceparataly from other things that are connected with i 410 with another person and talking to them Managing remote teams ‘Managing people you see every day can be difficult. Think how much more difficult i is when youre managing people on the other side of the world! Brian Jackson manages a ream based in Aberdeen, UK and New Delhi. Here he gives some tips on managing remote teams. ‘Activities cant be direcely controlled if the manager is not on the spot. Kes essential to agree what the objectives are and how they should be delivered. The nexe ching co do is create trust, 0 that everyone in the team belicves in the common goals and will work together. In easy for trust co break down when team members don't see cach other every day. A good way of maincaining trust isto praise people when they do well and respond positively when things «are nor going so well. People will be more open if their manager responds by helping chem solve the problem rather than simply criticizing them. BB Recs the article below and choose the correct answers. 1 All need to agiee on objectives and on ‘2 howmany objectives thera ze bb how thoy should be met. € why the remote worker needs to have ther 2 Youcan keep wust by a frequent citicism 'b going to meet the remote workers often € helping to solve problems 3. Teleconferences can be cifficult to o-ganiza because a technology is needed. bb everyone isnot inthe same room. € some people are quit and may be overlooked. 4 Be aware of cultural differences because a there may be dffeaties with language bb you need to listen well € everyone speaks the same language. Welk-planned communication is essential. I’s importanc to be in frequent coneact by email and phone, of course, but also co go there and have face-to-face meetings with the team The further away they are, the more important itis thar they feel involved and that theie contribution is valued, ‘That may not always be practical, of course, but you can keep invisual couch va teleconferences. These can be diffcale to arrange because of che technology involved. The person running the meeting has to observe all the usual meeting rules, making sure everyone has a say and that quieter people are not overlooked, which is more difficult when you're not im che same room and may not hear everything that is said. Finally, its important ro be aware of cultural differences, People have different ideas of what is expected of them, and of the managers role, Language difficulties may arise, even if everyone speaks the same language, words can have different meanings in different cultures. If you speak clearly and check that everyone has understood before moving on, iewill ceduce the possibility of being misunderstood,Thid conditional DD shovla have G Cotocators Commonication strategies Saying sry B Interaction Doing the rsht tea Right and Third conditional GBB Look at the articles and match them with these headlines, CV Fact or fiction? ‘When Samm Stevens applied for jobs ata law tim in Auckland, his application formn looked very good. ‘According ta his CY, his experiener included working ‘In employment law adit said he tata law desree from The University of Wellwggon. The problen was that he was nots lawyer a all fact, Stevens had taken the identity of « New Zealand lavryer who had _moved to work in London. Stevens was fou ‘when his boss became suspicious and calle Society to check his qualifications. Police say he would have been caught anyway because of his past crsinal record if he had contimied working as a lawyer. ‘Swede Gorin Lindgren made spelling etrorsin his CV and produced his own qualifications on his home computer. ‘Thanks to these homemade documents, Gorin got 2 jo san assistant doctor at a University Hospital, He worked! there for more than sie months, al took part in over 100, operations fhespital ofcials had read his certificates ‘they would have found lots more mistakes. Eventually inwas.a hospital administrator who checked Gorin’s ‘documents as part of an administrative review and found that is qualifictions were also flse. Gorin was sent to jal for five years After a 14-year-old boy spent more than eight hours ueting as a police officer, the Denver police department How this happeacd. Ned Spencer spent 3 police car and went on sd at the police station in a op but with no pol tification. Unfortunately, no ene noticed thi two anda half hours drivi and Spencer was given a ragio and police duties inc driving a police car If nobody had found out thatthe Gida'thave a gun, he would h ed working as a police officer fora lot longer WONG BB Read the antcles again and find the following, 1 two peopie who had lied on their CV 4 He woulin’thave d 5 Nedwe 6 Hew y operations n't have drives a police car ences in full. Use the third conditional3 Should have GD east sic blow and compete these profes A Cheryl Adamson 1 Won $ 2 When 3 Lost money by givingitto B Tom Wilson 4 Won: $___ 5 When Lost rnoney by 6 buying 7 lending it to |B Find words in the article which mean the following 1 asumof money that a person or organization 2 let someone boxrow money or something that ‘belongs 10 you for a short ime: 3 relating to money or managing money. 4 allegal arrangement by which you borrow money fromm a bank or similar xganizatian in order ‘to buy a house and pay back the monay over a petiod of years 5 money in the form of coins or notes (say’'No}) 6 @ payment you make when you buy something ‘hat is only part ofthe full price, withthe rest toe paid late ex BE ne you aly Tang you win ths loka Ne | necessarily. a8 one unlucky winner foune. Ten years | age, Cheryl Adamson won $6.2 milion inthe lowery > im Ohio, US, and thoughe that fe would change her Ife. Sadly she found chat winning the locery wasn't Fe ac wonderol as she thoughe fe would be. Today, she has lose ial BE omson sys that she won and tose he Amerian Be accam and that it was very hard lesson to far, ‘Srdenly.| had lots of fiends and everyone af them wanted Some money she says.‘ always gave them money it fle good 10 be generous" Aamson says Cage that if she had known then what she knows now, she “SE would have bean fer cloverer about The same ching append when Tom Wilson won $22 milion last year He and his wife Katie put» down paymene on 188 2 big house and lent their family money to pay off © debts. The mortgage. cars and relatives used up all So 2 She dida’t save any of her money. 3. The Wilsons bought 3 big house. (not buy) 4 Theyall started spending their winnings as soon as they got it. {have decision-free zone) EB Read the article again and choose the correct answers. 1 Why dis Adamson give money away? «she owed money bb the wanted to help her friends «she thought she had too much 2.What happened to the Wisons? 2 thairmariage broke down bb they were very happy «they won the otery again 3 What does Bredy suggest? 1 spend the money employ an accountent «¢doa't make any quick decisions 4. Waris Adamson’ only comfort now? 8 she's stil lve she's was able to help her family she ft ich fora ile Gl Reod these sentences and write criticisms with shouldn't) have 1 Adamson always gave money to friends who asked for maney. (save) 5 Alot of peogle don’: know how to dea! with money. (have Financia! hep) OS (f their cah.Now the couple is divorcing and the house has been sold.’ Wee worse off than if we had never bought the ticket; Wilson admits Such sad stories are not uncommon. Steven Brady, a financial planner, says that for many people, money “2 arriving suddenly can be a disaster, When a family receives the money, they often find that it causes as many problems as ic solves. To stop some bad, ‘early decision-making Brady recommends a DFZ ~ § 1 decision-free zone. A decision-free zone is when you avoid taking any financial decisions, think things — through, plan ahead and find help in making importanc financial choices! For Adamson the advice is to0 late There are a lot ae of people like me who don’ know how to deal with Bess: money, because wee not used to having money, she “a. says. Some people who won the lottery lost all their Re MIA IMSSCollocations GB etch these words with the correct definitions. 1 blame a something that has been done in the wrong way, or an opinion or statement that is incorrect 2 error bb responsible forthe effects of your actions and willing to explain or be criticized for them 3 fault © 4 mistake d 5 accountable eg EB Read the article opposite and put these events in order. 2 Helena did't blame the employee 1b The employee lost the files from the project. € The employee told his manager about the mistake The employee finished the work very quickly © The employee expected ta be fred. coooo0o0 F The company tock responsibil for the error, EB took at the article again. Find expressions with make and do, Complete this table with the expressions, make do EB complete these sentences with an expression with make, take, blame, be or do and a phrasein the box. ‘at fault someone else a mistake anexcuse the right thing responsitity 1 Cilla: Look, | really don't want to go to the party tonight. Phil) Listen, we'llgo for ust half an hour then and leave. 2 Aer Adel had been rude to the customer, he and apolegized to her 3. Hfyou think you can fool your manager with a fake CV, you're 4 Health and safety is my job and I must, for the accident 5 You can't always you're responsible 6 Don't take the blame for something Steve did — he . rot you. when something goes wrong — to say oF think that someone or something is responsible for something bad 8 person's responsibilty for what has gone wrong 2 formal word used when something has gone wrong, okten used when talking about computers Accountability, not blame anagers need 10 understand what che difference is becween blame and accountability. Often when a manager says ‘We | should have more accountability” they mean | “When things go wrong I really aced someone to blame.” Helena Charalombos, 2 manager in a data protection company, describes how a single event helped her understand the difference between accountability and blame. ‘One of my staff came to see me in some distress and admitted he'd made a serious mess of a job he was working on, He was doing some work and accidentally deleted all the files from a project and the client hadert saved it either. asked hin how much work he had lost and how long he would take ro do it again. He said about a week, I chought about it, made my decision and rold him co do ewo things. First, ell the customer exacily what had happened, explain that it was the company’s faule and that we would do our best to solve it, Secondly, nor co make any ‘excuses, just rake eare of the problem. The next day he called to tell me thac he had completely redone all the work. I told him that hid done a good job and that he should give the client the good news. He was amazed that I wasn't going co discipline him or sack him. [told him Tdontt sack people for making mistakes ~ I sack them for continuing to make the sae mistake.” Blaming the employee was unnecessary; i would have made him defensive and less likely to learn from the situation By making him accountable, he leant from his mistake. ‘The error wasnt mentioned again and the employee stayed ‘with Helena company for several years, Blame is about making someone pay the pice for mistakes Accountability is about who is responsible for che resultsG2) 13 Listen ancl match the conversations with these photographs EL Usten again ane tick (the things the speakers do, Conversation 1 era Apologize Give an explanation ‘Take responsibility Not take responsibility. ‘Show concern Offer to put things right Respond to an apology El complete these conversations with the phrases in the boxes, { realy sony about this to wonry cause you too many Conversation 1 1 Im Mr Abdul but its not ready yet 2 Thope it doesn't problems 2 Not ‘all back this aftercon, re was noting | could do about ) ‘meosory lMigetontoit | Conversation 2 al ~ are you OK? 5 ee! really bad about it but it 6 Sue. Fight amay - oh, and sorry again ry about TIicheck what accept our apologies for this Conversation 3 7 rm very sorry, happened, 8 Ihget someone to come and replace them immediately Please 9 Den’ it GB complete these sersences with for, about or to. 1 Somry hear your boss left last weck. 2 We've sorry. the late arrival of the 4.40 train from Birmingham. 3 Istvan very sory __saying that your work's not good enough 4. im sory _ last night - I forgot my keys and coulda’ getin 5 Sony bbother you but could you pass me thac notebook? & Imso sony. what hagpened to your cat BB Merch the nouns in the box with the definitions below. nniniinihe, mistake complication fault err [Liistke “complication fault eror_) 1 something that has been done in the wong way, oF an opinion or statement that is incorrect 2 a mistake 3 something wrong with a machina which prevents fom working properly 4a problem or situation that makes something more difficult lounderstand or deal with _Ufplecaxekesroral GBB itotch the words in the box with the definitions below. [wise thought openminded kind brave Someone who 1 swing to consider and accept other people's ideas and opinions. 2. always thinks ofthe things they can co to make people hapoy or comfortable. 3. saysex does things that show that they care about other people and want to help them or make them happy. 4 makes decisions and actions which are sensiole and based on good! judgement. 5. deals with danger, pain or dificu: stuations with courage and confidence. BB Read the article below and match these figures with what they refer to. 1240 2 vallets put on the steeets 20 b cotvined wallots with picture of baby 3 eB% € cetumed wallets with picture of a family 4 48% d vallets containing meney 5 20% @ retumed wallets with no picture Gone inseven f retumed wallets with charity card EB Find words nthe article to complete thse sertances 4 Zolanis avery ‘person —he abvays tells the truth 2 You know, customer services must be bbehave in the same way with everyone. 3. You really believe in alions and UFOs 4 Andrea's very She always thinks about what people nesd and ties to help we should always | don't think that's BB How honest are you? Answer this quiz end find outl 1 1 You see 3 £10 fall out of a person's ccat pocket ‘would you a stop the person and give it back to them? |b leave tint sve? {& plckitup and keep it? {2 ma store, you knock over an expensive plate | and breakit. Do you {_ @ 9010 the store manager an oferta pay fart? | D say someone else oid it? 1G leave the store quickly? {3 Youbuy a ticket fora train with your four-year {Old-daughter The cashier says the journeys free I for children under tree. Would ou: a tellthe cashier your daughters real age? b askif there isa reduced price for children over 1 thee? {© buy one ticket only and get on the train? {4 ‘friend cooks a meal for you but it tastes really bad. Do yas: | a ‘tell them ther fcodis terrible? tb savyou're feeling que full but eat a itle? | © smile and eatit? | 5 Your bank accidental credits your account with |) money that ist yours, Would you {a ell the bank immediately? { B watt and keep the interest on the money, then T returnit? 5 © witharaw the money and hope nabody notices? | Scoring: a = 1 point: b = 2 points; ¢ — 3 points Want to keep your wallet? What would you do if you found a wallet on the street? Leave it? Take it to a police station? Post it back to the owner? Keep it? The answer seems to depend more on evolution than on honesty. In an experiment, 240 were put on the streets of Edinburgh. jone of the wallets contained money. Psychologist Richard Wiseman and bis team ivided them Into six groups. nthe first four groups, they put a photograph showing a smiling baby, a cute puppy dog, a happy family or an old couple. The fitth group of wallets had a paper saying the owner had made a donation to charity and the final group was a control group* photograph or chasity papers. ith no. The wallets were dropped on busy streets about a ‘quarter of a mile apart. Overall, 42 per cent of them were posted back. People who picked up the vallet ‘with the photograph of the baby were more likely 19 send the wallet back. With no picture at all just one wallet in seven was sent back ‘According to Dr Wiseman, “The baby kicked off a caring feeling in people, This is not just emotional ‘behaviour - it's also very rational. Ifyou find a baby alone, there is a good chance you will look after it and help the survival of the human race.’ ‘The wallets with baby photographs consistently hed the highest return rate, with 88 per cent being sent back. Next came the puppy, the family and the old couple, with $3 per cent, 48 and 28 respectively. At 20 per cent and 15, the charity card and control wallets hrad the lowest return rates. ‘Whatever the scientific explanation, the message is clear. If you want to increase the chances of your wallet being returned, you should get a photograph of the cutest baby you can find. «a contra greup: a group used asthe standaed group to measure ‘changes that may occur in the experiment group, Copyright © The Times. 2008, vu nsyndcation ermRelative pronouns 1B) Writing emails 2 Gi Present perfect continuous B) Communication strategies Networking Gi interaction Tear-buitding Working together Relative pronoun: [feos the webpage boon re thes sentences te) or false (F)? 1. Greenpeace was stared by people who believe individuals can influence events. a 2. twas started because the US was testing submarines. () 3. Amdt is ural city on the coast of Alas, Oo 4. Greenpeace’s based in the Netherlands Oo L wvas started in 1971. The people who began Greenpeace had a vision ofa green and peaceful world and believed afew individuals could make a dliference This was aca time? __ the US was testing nuclear weapons on Amita small slid off the west coast of Alaska, }____some ofthe lsc few sea otters and eagles live. ‘Matie Boblen, + __ was one ofthe founding members, suggested eaking a ship up ro Amchitka to ‘oppose the US plans. They organized an ald ishing boat fo talc them there br were stopped by ehe US navy before they could get tothe island. The rests went ahead. Hoviever somecbing ha changed — the public, who were not aware of che resting, became interested and this ed ro she US stopping furs tests on the island. “Today Grecpect at grown ion iteration conganization 5 ____ focuses on global environment campaign Giecpae® __ubeoclin be ‘Netherlands, has 2.8 million supporters worldwide and offices in 41 countries. By Look at the web page again and complete it with the: words in the box. (Corben which where who that which | Gy Read tho wob page again and underline four relive clauses that define someone or something, andthe that {g¥e exe information. G Wite these sentences in fll using which, where or who 1 I gave you the fetter It arived this morning, Leave you the. letter which araved this moming, 2 Jose works in the charity shop. The shop is on High Street. 3. Oxfem is charity itis based in Oxford, 4 New Orleans a city: David comes from there. 5 This the publicity material. Greenpeace sends it out 6 The cheflives in Nica, He won the cooking competition EB Putte extrainformaton (1-4), below into this article Vang correct punetttion and late pronouns ‘Young children who were affected by the ‘worst nuclear accident in history got a holiday near York. The children visited York | as part of a holiday in North Yorkshire. The holiday is for one month, The children from Belarus have an increased risk of cancer from radiation eaused hy the Chernobyl disaster of 1968. The children from Belarus went to a school for a day of activities 1 The children are from Chernobyl 2. Theholiday was organized by Friends of ChemobylSs Chiller 3. A nuclear power station exoloded. 4. They were met by the schoolchileaning emails 2 GBB Match the words in the box to the definitions below. 1 totell someone that a possible arrangement, date, or situation 's now definite 2. ajob, especially an important one in a large ogenization 3. 10 understand how serious or important someone’ feelings 4 to organize an activity so that the people involved in it work well together and achieve a good result 5 to pause helore saying or doing something because you ‘are not sure Doe this os and puttin the core oxder A Mrs J Williams (Heart Australia Fun Run Coordinator) B 11 was wondering if you could confirm your choices for the volunteer posts we have available, There are four posts for which we need volunteers. These are drinks manager, course managers (two), time recorder. As you know, these are very Important in making sure we have ‘a successful Fun Run and 2 1 wauld really appreciate an early reply, C Best Regards, D 3 Please do not hesitate to contact me should you have any questions. © 4 Dear All | F 51am writing to thank everyone for volunteering to take part in the Summer Fun Run in aid of Heart USA, the heart disease charity. G 6 Look forward to seeing you on Sunday for another successful Summer Fun Run. Ever the undorined phrases the email with these es formal phrases a Wyoubave ay quesoonsetmetnow, b Thanks forvolurteenng would be great to ge a quick answer, 4 Con you me t Look foward to seeing you Hello everyone. {Di conpiets te ome belo with he phvsesin this box Thanks Hello Jean See yousoon Canyoutell me # We all really appreciate CJ /Re:FunRun a , 2 for the email. As you know I've volunteered to be a Fun Run Official. 3 you still need course managers? It would be great to be the course manager for the final | kilometre, but if you already have someone for that, any part of the course would be great. 4 the work you're doing! 5 Lauren Gh vice these phrases in fll 1 Wonwerd/seelyod) 2 harks/advanes) 2 Wiveteconfrmeveiable) 4 (We ookingihesingiyox) 5 ‘ (Wethappyitravel arangements/you) W/questions/please/me)esent perfect continuous arch the words inthis ox with the photographs (wedding engagement promotian ‘matemity retirement } BD read the newsletter below and answer these questions 1 Whereis he anit? 2. What does Jean want runners to wear? 3 Whois the Head of Research working with? 4. How long has Chvistine been living in Adelaide? ED complete the newsletter with the correct form of the verbs in brackets. NEWS Rete cae 'As part of Arts in Company week, 2 new artists making 2 career move and joining us. Ylun Zhana, from China, '___ (make) pottery and ceramics for ten years and 2 (work) as an artist in Australia forthe past three years Hs work is being displayed in reception. Summer Fun Run W's that time of year again ~ we need runners and volunteers for our Fun Run in support of Heart Australia. As pert of the Healthy Ling festival, Jean vweison in accounts is organizing the Fun Run. She 3 (organize) the event since 2005 and this year shesayssne 4 encourage} people to run in costumes. Please emai her for further details, EB Fine ocd inthe newsletter which mean the flowing, 1 lo show tat an ever or oration , or occavin import ce something special or enjoyable ° 2 a newjob within the same crganzaon or another 3 amove toa more portant orposon in compan or organization pes a 4 ancecason when her are prormances of many fins, Plays or pleco cma, sual Popporng hte some Ploce ery yer Partnership with University announced ‘Assistant Head of Research, Farhad Alaref, is pleased to announce 3 new partnership with Adelaide University. Fathad 5 (talk) to the University for the past severel weeks abaut working together and recently the University & {confirm our joint business partnership. He’ looking forward to promotion to a higher position in the company now. nae its Christine's birthday and time to celebrate. We didn’t 33k her how old she is but she 7 (work) with Us for at least five years, She moved to Adelaide six years ago from England and she & (enjoy) the ‘weather here since then,), Communication strategies f oO Gh complete the sentences below wth the correct form of the word inthis box. I) 5) 14 Listen tothe conversation ° : : rede the natworeng satogies [aise gossip socialize enhance voubleshooting ) from exercise 2 which Chandra uses, 1 introduce yourselto people = 1 Peter you should’ say such bad things about people, Im not ging to Fsten to ~ ie Ps 2 find something you both share (1) any more of your 2 People are often seen ting together and___atwork 3 tytohelpthectherperson 2 The publicity fom the charity event rely his eputaton its much better 4 get ther business cord Oo new BB ston again and complate the 4 Canyou___wihEif-have a meeting or aller and work onthe problem Bl Usten ogni and comple th, together? oe 5. A Ohno, my PC has frozen again, | don't think met we've before B Hor, take ajookt this___ guide -you shouldbe abo to getit working Son how do you know Ihear shes doing very we EB read the once elon Mach the underioed words with these dein nares dong yen 1 person who enjoys ris good a interacting with others | wesouuth nba sboutyou 2-apetson who can help you in business pathaps) could help you 3 the situation of being noticed by people in general | Te to ike in oduce you 4 large party or official event \ toa colleague 5 to move from person to person 10 talk wits them Chandra: Hi, tm Chandra . - Fama Three steps to networking success Chandra: Who? __, Pip? ‘Chandra: 3. Yonnegut's - she's Step 1 > Try to go to as many networking functions as you possibly can Attending networking events will enhance your wsbily especialy if you can circulate and intreduce yourselft0 as many people as possible been working there for years, Philip: So tell me Chandra, But make sure you know the dference between networks aid Helena? g0ssping Chandra: We worked together years ago. 5 ver there. Step 2> Listening to people wil get you more contacts none event than trying to impress people. Try to find out tings about them you Phiip: Lod —__ 2 What do you both share — it shows you are 4 real people person and are interested ° Philip: see. Well,” Co in socializing with them. over here, 8 who’ Step 3 > Try to do somecne a favour offer to help them or do been working on intemnet something for them ~ they'll remember you for it and may help you promotions. later Make sure you get ther business card and contact detailsGB Reac the article opposite and decide which team-building activities would be good for people who like, (oF don't ike, physical activities Like physical activities Dent ike physical activities By Read the article again and choose the correct answers. 1 In competitive team building, the losers fee! a upset b norequal tc the winners like going hor pe seal ath their workload € to increase kindness. 4 City hunts imvelve a police officers bb embarrassment. mobile phones. EB complete the definitions below with the words in the box 3. Thetreatment of an oftime eesllad 4 Someone who is physically song and good! «sport 5 An is something that encourages you to work hrc, stata new activity they leave the ahey 6 When a group of people go on at fice to 00 actiities together. Gi complete the sentences below with the phrases in the box 2. ying s really angry with afore she 3. Ivebeen sat at my dest all day - need to go cutside end One of the team TEANGALILDING DAY" IS A PYRASE SURE TO WORRY most office workers In the cause of better cooperation arid communication. workers climbed down buildings (abseiting). san through woods swith maps (orienteering) and shat exch other with balls filed with paint (paint-balling). Today a new generation of activities is coming soon 10 an office near you, ‘These new activities are not as physical as earlier Ming challenges. If there 6 «1 competitive generally net the most important thing. which suggests lessons have been learnt from the past, A rexent study found the competitive elements of team build 1 the losers inferior to their more athietic colleagues Another study found that 68 per cent of office liked traditions! team building, and el them ‘childish and 52 percent embarrassing But two new team-building techniques show it doesn't have to be embarrassing. The Mist, laughter therapy. i a team-building activity for companies ‘who want ro encourage teamwork. communication and stafl wellbeing. The biggest benefit of it is that stress causes illness and luyher helps reduce stress. [1 can reduce days off luc 10 sickness but laughing has otheradvantages too _sel-contidence fs incrased because happy people altract praise eople ike to be with happy people Even where the compstitive and outdoors parts building remain, there is a big change fighting or mountain-biking, Take the example of corporate gimes in cites - the games are ctywide adventures, teams of workers use mobile technology to download chies, maps and instructions and communicate with other teams Actors drewed as ice cream sellers or police officers provide help. Ht is, according to the company responsible. the fatare of team building, And like the rest of the aew generation of team-building activites i has one major advantage: office worker f employees for from play embarassment is greatly reduced. i0) Reported speech Gi Embedded questions GB Coneumer vocabulary Communication strateyles Dealing with complaints Gi interaction Oniine antreprencurs Trial and error (GEE 6B )15 tistonto the sslogue betwen Mat an Decountart, and Frencesea, Head of Accounts, Choose the comet arewers. Whats Alex Eastman’s position? @ eccountant bb account team leader € head of accounts GB usten again and anew these questions 1 How many extra paymonts were made tothe custome? bb two € thee 2. Wihyisthe employee wowed? a Hemade the mistake fb He diet do what Alex cid He doesnt want to be responsible forthe mistake INCIDENT REPORT FORM From Francesca Verdi To Alex Bastman Last week there was an incident reported to me by one of your team. | ‘One of your team members came to me last | Friday and told me that someone a | mistake in one of the accounts the previous | week, When I asked what had happened, he | said that someone 2 two payments ~ | fone extra payment ~int® a customer's account and that nobody 3 asked him what het about it and he said that when he told you about the mistake, you sald that he | should not worry about it and that you would | tell the staff to be more carefud next time | "However, the employee told me that he __worried that he & be blamed for the mistake and came to see me as your Ihe manager to ask me to clarify the situation, ‘Action: Please contact me to range time to met lage ED Listen again an compete the repre form opposite Using the caret form of the verb tom the comereation Gd choose the correct form of the verb to complete these sentences, 1 We've been diving forte hours now. You seid that we wil/ woulel be there in thity minutes. 2 Hi, Mory.t'm stil at work — the boss told me I'm having / hhave tofinish the project tonight. 3. Jothy’seally worried -the police asked hrm if they could / can't interview him about something. 4 Tims mother told him that he must / had to work harder to pass his exams. GD complete these sentences vith by o tl 1 You'ee leaving me! But Jean, you me that you loved me! 2 Don't that, Carles. You knew we could only be together Tora shor time. a meitisn't rus. 4 Butitis true, | know what frm to you hurts but maybe we'll meet again someday, iter fell we sy who was tole Dy something. So we tel someone something This doesn't happen with say. We say something (lo someone), ‘She en she int agvee. ‘She tl the tezchermi she cit agree.Embedded question: EI ea the ineniow below What is Ber'job? + nae) Ct BB hut the words in brackets in the correct order to make questions. 1 When and where fhappiestyourare)? 2 (doti/knowAhis/you) consineed you to become on actress? 3 (youlteVean/me)if you were surprised ? 4 (you/eouldnafelifyou are lose? 5 (youswhen/tel/could/vas/me) the last time you cred? ED Put the questions into the interview with Berl GD write the direct questions as embedded questions using Could you tell me.../ Do you think...” 1 Willyou ever get monieg? Wil you make another fin? Would you ike to actin ation movies? Where aid your career begin? ‘Are you surprised by the succoss of your movie? Is true that you are dating your co-star? 3 the wordsin this box ae fom the coursebook Match them with the dtnitins bon 1. to make 2 legal claim against someone, especially for mney 2ecause they have harmed you in some way 2. to say that you believe someone is guilty ofa crime or of sloing something bad 3. to leave job or school orto stop working on 2 task withour finishing t completely 4 to end a martiage or relationship with each other 5 an event in which someone, especially someone important. behaves in a bad way that shocks people 6 when someone writes or prints untrue statements about someone So that other people could have a bad opinion of them BERIL LEIGHTON INTERVIEW Beril Leighton has achieved celebrity status playing 's main role, But how does she eope Glamour with fame? (A)___ by she popularity of Glamour Girl? Lean’t believe what's happened. It feels like a dream, everything’s happened so suddenly. 4 tour of Europe changed your life. (B) Twas really lost in my career at that time, so T decided to travel. L wen: to London, Rome, Brussels and Pacis. Bach day I'd ask myself if what I should ddo in the future, Eventually, [saw a play atthe Globe Theatre in London and thought about acting school, Wher I got back to the US, T applied to Drama College and the rest is history, really You've got a brother ealled Neil. (C) P I sce him all the time he’s more than just a Brother. he's my best friend too. He's always there when I need him and they're always there Jor you. (p)__? When my brother got married, I got tearful © ? I love being at home and having friends round. I really like cooking for the sitting around the flat watching movies veether=| Consumer vocabulary GD ead these laters from a newspaper problem pase. ‘What ie the writers prablem in each letter? Choose from this box [having acar repaired getting a refund {_s8ting an aparment being tveatenod Letter 1 ; Dear Anabelle, Twould like co tel! you about a terrible cexperiesice [ had with a person who said he \ was a trained mechanic bue in fact was a 1 who didn’ know his job. | | When I rook my car co him for a simple cepair, he asked for money in notes first — 2 __. Normally I dort do this but needed the repair done urgently. Then he | told me there was another serious faule with the cat. Atchis point I realized ie was acick | andIwasbeing3_Isaid I didn't want it doing. Then he came back with an enormous bill, trying 104 me for the work. I paid the bill but I knew ie was too much and when I asked for a part: 5 of abour £50, he refused, ‘What should I do now? Heva Letter 2 Dear Anabelle, Recently Isaw an advert from a company I houghe was & andl could be trusted. ‘They said thac they wanted to be letting agents fora flat I own and if | pur my property with them chey would decorate itand rene ito someone. Unfcreunately ie was a 7__ Tid use them as leving agents but then chey employed decorators who made a terrible mess of itand it «cannot be rented to anyone nove | When 1? them to the police, one of thei people called me and started 10______ down ehe phone at me and ‘made me quiee frightened. Yours, Manuela BB Read the letters again and complete them with the words in this box Gash inhand overthage rogue ta ) conboy refund ceported reputable scam | tipped off screaming and yaling | Bi Find words in the letters which mean the folowing. 1 whon things aro diy or not neatly aranged 2. to deceive someone in order to get something fom them for to make them de sornathing 3.10 ay firmly that you will nt do something hat someone has eked you to do 4 ienmediately, as a matter of great importance BB 100k 2t these pictures and complete the crossword.3/46 Listen tow phone calls nd tick () the things the customers complain shout EB Listen again and complete these customer complaint forma. Digicam Shop Ca aio areas Name of Customer Service rep: Jiying Lee Name of customer: Uonas Becker Order No: 2_ Complaint: Sent wrong 3_camera Explanation: Incorrectly4__ at warehouse. Action taken: Offered to §__camera Customer satisfied? ®Yes / No. IT Service Centre Customer Services Incident Name of Customer Service rep: Previn Order No: Name of customer: Muriel ® | Complaint: ° is dead Explanation: Battery ite depends on 10 Action taken: Asked customer to look at 1 Customer satisfied? '2¥es / No ED complat the sentences belo from the phone call with the plvvesin the bon. iq really very sorry about this seems to have been a mistake. | wes been hing some veuble Irmsony tohear two put tight molly compleing our estomer eedback questoneie {__Sfotmay hep you #youTock et ou nebate 41 Jiying Lee speaking, 2 There. lordered the black comer. 3 Ohdeer, Let me just cheek back on your order again. 4 mata 5 Your order must have been incorrectly processed by our warehouse _with the system, 6 Theres just one final thing, Would you mind for our records? 7 Were but afraid we can't do that. 8 | think you'l find its out of the guarantee pared GB Pur these phraces for dealing with complaints into the best groups below: 1 You'll need to complete this forrn 2 im aiid the system doesn't work properly. 3 That must be very annoying. 4 Thanle for letting us know 5 Ifyou look at our website, sit, think youll find 6 Ido apologize. 7 You've made mistake 8 know what you mean, Showing empathy Apologizing Comecting and explaining Putting things right{Bh Match the words inthis box with the definitions ‘below backer pey-perclick (PPC) acvertsing social networking site chat room [ discussion forum business angel 1 asystem of makeing where advertisers poy only when someone clicks on their advert, 2 apace on the inemet where paolo can share ideas and formation bout a parler subject 2 awebsite wheve people put information about thermsches and ean send messages to othe! people 4 apersonwih money oinvest inne businesses 5. aplace on the internet where you can write messoges, to other people and receive messages back immediately 6 someone who wil invest money in albusiness BB Look at the article opposite and match these questions withthe paragraphs. 4. Who can | get investment money from? 2 What should (co fst? 3. Whatisinvolved in planning the company? 4 What does a good website need? 5 How easy sit to start your own business? 6 What qualities do people starting an internet business need? 7 What are the best ways of matketing my products? {BD ea the article and choose the correct option 1 The fst thing to find for your doa is: 2 estategy b a market € the competition 2. Yourbusiness plen should be: a customertriendly b tested well-planned 3. People only buy from websites if 2 they tustit b see something new on it its expensive 4 ntesnet businesses should do marketing a in magazines b though diferentintemet sites € on television 5 Mostintemet businesses: a are success b grow quickly ¢ never meke a profit ‘Tha internet isa place where individuals can compete swith global retailers bur how do you gee started? B "The firs thing you have to dois to find out dhe is 3 market for your idea Specializing in one seetian of the market isa good strategy but you need to check ifthere is any competition fist. ¢ Pauting toyether a business plan means good preparacion anil research, Who are your competitors? Can you get fianding for your idea? How can you build consumer loyaly for your company? D Your company will need finance.A bankiloan is usually the simplest way to do this Some entrepreneurs ave 2 business angel’ ~ a wealthy backer who sil invest in a new business and who will abo offer help and contacts. B ‘The cost ofa website varias enotmpusly The key to a 00d website is to make it sale aud easy to use ~ people ‘will only buy your products ifthey can easily ind what they need and if they tustthe ate. In addition, you need to ‘maintain and update your site regularty so that customers returring eo your site alivays find something new: F Internet businesses often fail with their marketing because they do not realize how important i is. Chat rooms and discussion groups are good ways to network and Tet possible customers know about your store. Pay-per-lick advertising isa good way of marketing your products ~ ‘you pay when someone clicks through to your website ater searching for whar they want. 6 Invecnet businesses can take & long time to grow and this requires a for of determination, energy and enthusiasm 10 keep you going Many internet businesses never make a ‘and succes isn't as common as many people think. Ed Find werd in the artcl nbich mean the folowing 1 mmoney thats provided by an organization fora parle purpose 2 the quality of tying to do something even when itis dificult 2. the quality of remaining fethful to your fiends, principles or county 4 to make something continue in the same way aratthe same, standard as before 5 to ackd the most recent information to something1B, page 5, Exercises 2 and 3 D = Deborah, $ = Serge D: Welcome to The Breakfast Show on Racio Kelvin, with me, Deborah Singh Don't you ever think, There jst aren't ‘enough breaks in my He, with work and home, and not enough time for me"? \Welve gota special quest here with us todoy, Serge Taylor, to talk about our work life balance. We're taking cals as wo talk 50 for those people who are listening in et the moment the number is (0800 743743, Serge, over to you ‘: Well rm staring with @ question: What are the most important things in ‘ur lives? Usually its work anc! family We put our energy into the most important things, so when something has to gve, the thing that gives is often yourselt D: But aren't work and family important? S: Yos, but always remember you're important too. So, why are you neglecting yaursel? Tha answer is aften simple — we put other things frst. Don't let work and farily be the only voices ‘when you are planning, Ask, What am I doing fr myself today? and never leave yourself out ofthe process. D: Probably alot of listeners are thinking, ‘Why ise teing us this? ts ebvious + But, for people who alvays put work and fami first, thisis areal ppedolem. When you are doing any kind of planning, choose to make tne for yourself. Choosing is an active process: you dont just hope to find Time for yoursef, you make time. How ‘about planning your time around you sometimes? You're important too. D: Sony Serge, lots of people ore probably askng, ‘Don't you understand that Lhave a jab? Im normaly busy taking call, getting things done tm working hard atthe office. car‘tjust take a'break! ': But you're missing something here. Focusing on yourself is nat only about taking breaks. ts about putting more ‘of your energy into the jobs you enjoy lant there encugh room in your life for these choices? Well, then, ita pretty {good sign that you need to make some serious changes in your life, Now, why am talking about these issues? My experience i that, when we often ignore important needs, it usualy makes ‘our performance poorer relaxed and rested person is a more effective person 1D, page 7, Exercises 2 and 4 C= Christine, J = Justin, B= Bai Meng : So, we've had a good year 50 far and Tim planning a party for staf to say thank you but we're going to-do something 2 litle differant. New here are some ideas =I'dike your thoughts on them. 43: What have we got hare then? Fancy sess pat, pier, garden party, dinner party — there are lots to choose from. Bai Meng, what do you suagest? Bs Whats 2 fancy dress party? G: tts when everyone dresses up {as someone or something unusual for example a film taro” ahistorical pesson, Bs Woll forget thet then ~ thar’ just sil. 4 No, no, wait a minute — why doo t we think about it frst? Fancy cress partes ‘are great fun and some people realy ‘enjoy there they put alt of efor into their ciothos and make up and it can tell you 8 lt about the person's charactor you would never guess during work C: Pethaps we should consider tin more detail then, Bai Meng. Bs What ifwe look at al the alternatives? Justin is jumping et the frst option. Fancy dress sounds great for people who enjoy that kind of thing but what f you don't? Me, for example C: Maybe we could look at the other options then. Lets have a look at this~ how about having @ dinner party? 4: Adinner party? B: Good idea we get dressed up in ‘ur formal clothes, black dinner jackets, formal dresses and go for adinner ata nice restaurant ~ everyone fooks their best. J: Formal dress! | get dressed formally ‘vaneday to come to work—Iwant to relax in the everines. : Could you take this a bit more serious, please Justia? J: Sony, yes, ofcourse B: What ifwe do something more active? What if we go on 8 picnic? Its very popular. ©: That doesn't sound very unusual ‘Can you tell us how you'd make it diferent, Bai Meng? Bs We al prepare a cish from our own ‘countries or a dich we really like, bring ‘some plates and glasses and! choose @ rice spot to spend the afternoon, C: Sounds good to me. 4 Great. What if wo offora prize for the best dish? I think that a billant idea, So have we agreed on a pienic then?2A, page 9, Exercises 1 and 2 F = Flight atendent.T = Turgut, He Helen F: Would you lke shot twa, si? T. No, 1am okay, thanks. No, actualy, svi have one — Ive changed my mind H: Il have one too Ive gota long journey ahead F: Sue T Are you going tof alithe way over to Singapore too o ae you going to land in Zurich? H: Im going to go further than that vehen i aive my ceanecting fight iskes sme to Sydney % Thats tough - Manchester-Syanex. How long is that going to take you? Ht: Its about 27 hours. ll get there at 5:15 on Sunday moening TE Is that business or pleasure? My name's Turgut, by the way. H: Hi— Helen ls going tobe a bit of both really - Im really going to mest ‘our parner company = they'e into mining and we're going to open ajoint bosnessin the UK. So I decided to take aholiday and see Australia too. T: And is ourboss OX with that? H: Lam the boss! So the answer is yes she'shappy wth that. TE Have you been there before? H: No, [haven't Im eeally looking forward 10 i T: What are you going to do out there? H: ten not realy sure~ there area few palaces I might visit but dicn' Have too much time to plan So the ensweris that | donttnow what m going to see vwhen 'm there, I guess Il dacide whea Iget there T: How long have you got? Theres lot todo there. quess the fst place most people head for s Syéney Herbour He Yes, im going to go there on the fst rmoming ~if can get out of bed — fm going to see it with a walking tour T: A walking tour? Take plenty of water with you~ itl be really hot et this time of year When you're in tha area ty to see the Opara House. He That sounds realy interesting. try to go there. I've always been interested in music. Ary more racommendiatona? 2D, page 12, Exercises 2 and 3 N= Nirav, A = Adele, M = Mary N: Did you read the article on the: viele enlist countries, Adele? Yes di, Nia What dil you think about? ‘A Vjust thought it was sly, What about you, Many? M: Actually don't ageee~| thought it was quit interesting IN Me too, had a good point about ‘Americans finding it dificult to make frends in other countries A: Ok, Nira but the article say thats because the people in the country aren't friendly. | wouldn't say that’s true at all — its easy to make frencis when you soeak the language ~ that’s why Caneda is the topcounty I | suppose so Adie but there ae thor rasone for ts too ~ sometimes the diferences in culture can make it cific for people to make fronds IM: Possibly but many people do make friends in spite of cultural differences. And think you! ind thatif you really try, you can make fends and integrate Do you relly thnk 0, Mary? 1M Absolutely -its the people who go to the other country who dont ty hard nosh to make nonds A: But don'tyou think thro is a move important pont, Nay? IN: What’ that? A: takes long time t make fiends {and when people only stay fora year or two. Ie just not lng enough to get © know someone, Especially ia county like the Uk where poople ae qute shy IN: Fm nos ely sre but tho ati is very genera A: Dette that’ what | meen i's sily to generalize ie that - there are jue foo many things to take into consideration 3B, page 15, Exercises 1 and 2 M = Marina, ¥ = YiWen M: Oh, it lovely here what a nice restaurant, Thanks for inviting me Y: That's quite OK. | often bring people here —itS quite close to the office but i's Quiet and the food is excellent M: Oh good. Well, fooking forward to this. Y¥: Great, and well have 2 chat about the new project while we're eating =is that OK? M: No, thats fine ~ we don't often tak business over dimer in my country but mused to itrow ¥: So, have you eaten Malaysian food before? IM: Oh yes but along time ago - youl need to remind me ofa few things YF Now, what would you like? IM: Actually, all looks good. Ite 2 bit dificult to know what to choose, Ys Can thelp you with anything? MM: ‘fs, please help. What would you recommend? ¥: You must ty the fish head cury. (M: Fish head cumry—whats that ee? Y. Its a delicacy in Asian cooking and its more than just the head ~ its the top half ofthe fish. Is very tasty. Mz What does it taste ke? Ye Its spicy M: Oh, can't really eat food that’s too spy YE No, don't won ~its not going to be too hot M: And whet'in it? ¥: There's just one fish head in a large bow depending onits ze, with a spoon to take out the curry and get the flesh from the fish head onto individual plates. hat sounds good. I.go with that YE The waiter wil pu the curyin the middle ofthe table and you help yourselfto the food, Ms OK. Whaedossit come with? Do you eat it with read? ¥: No, you eatit wth ice. You pick up some tice with your first finger, middle finger and thumb and a bit of the fish and curty sauce and eat it that way. Now for the next course ~is there anything you den't eat?3D, page 17, Exercises 1 and 2 S = Sut, K S: Hi Kasia What ae you doing tomorrow evening? K: Nothing much Susie, "ve got a few thing to do for work, Why. nats happening? 5: A group of us are going bowing at the Supor Bow Go you want to jn K: Oh, Fd love to realy tks bowing but in sony, cant go. fm giving a presentation the next day. 5: Can you tae a break and come for halen hour? Theres someone I ke youto mest K: Er sounds like good! fun but dont think can. ned to concentrate my resentation tonight, S: Oh, OK Kasia, Iwonttinsist butts 3 pity. K: 8y the way Susie, who do you want to inocuce me to? 5: Wsjusta friend -1 ink youl ike fie XK: tr realy sory but have to practice andI don't feel ke meeting new people at the moment ve got too much stress with his presentation 5: WtsOK, | understand, You don't have Ke: Look, thanks for inviting me anyeray. Les arrange ancther time, atthe »weekend, maybe? SS: And can | bring my friend? all ight, you can bring hi, you insist! 4D, page 22, Exercises 2 and 3 A~ Anglo, L= Luce As Luca, glad ve 200n you Have 00 got a minute? like to taketo you about she Head of Marketing vit L: Ok. othe a problem, Angela? ‘A: Well, we've worked out most ofthe details of her visit but we have a slight problem Lr Ard whats that? A: Wall, you know she's artivng in about an hou? Ls Yes ‘A: Well the rocm we booked is' avaiable now Lz What da you mean it isn't available? A Its being dacorated—we can't use itnow, L: But she'll be here in an hour! Have you got any suggestions? ‘As | was actually thinking of another room. What if we use one of the computer rooms? Ohno, I don't think that would work. Could we check the availabilty of the reception area could we have an informal meating there? [As [dio thet and its not available either L: OX, sowhat ave te going to do? ‘As Hoy about booking the restaurant (ver the street? It's got 8 nice big room for parties and so on. Ls Thats a good suggestion. Yes, Il g0 ‘along with that and why don't we tel her thar’ what we planned ail along? A: Yes and | could ask the restaurant to make it« special occasion for her. L: Great idea. And we could ack the managing director to come to. A: OK, I'l go to see if she's free now and cal the restaurant. L: Great — let me know what happens. | don’t want any more improvisation! 5D, page 27, Exercises 1 and 2 1 Bil: Hey imi Hows it going? Jim: Not bad. And yourself? 2 Michael: Is it Gunther? My name's Michael, for marketing Giinther: Yes, iis. Is nice to Finally put a face to a voice, Michael: ve been looking forward a meeting you 3 Antonio: Sera i's good to see you again Sara: Antonio, its been a long time. So, where are you working now? 4 Xinzhu: Hi, you're Jolanta, the head of personnel, aren't you? Jolanta: Yes, hat’ right, and you're in regearch, its Xinzhy, isn't? Xinghu: Tht’ right 5 Marina: Hello, Art Mind if join you? Ajit: Not at al Please ake a seat 6D, page 32, Exercises 2 and 3 ‘A= Alon, M = Mark ‘A: Mark, glad I've seen you. Have you got a minute? I lke to ak you for some advice about the move into our new offices. M: OK, Alen~is there anything in porticular you want to atk about? A: Yes. | wonderes how I'm going to choose the cooms for peosie, We're getting very close to moving now. Mi: Well the easiest thing isto let the staff choose. Mave you could ask ‘everyone to choose their onn room, A: Yes, but we might want t think about planning wie shares with Who. Mz What do you moan exacty? A: The problem Ihave is office pelts People may choose someone they like this week and next week they might hate ther. M: That tive. Have you got any other ideas? A: | thought it would be better to choose people at random, you know, ike a omen M: No, don’t do that. You might get 2 lot of complaint from people who really do dislike each other ~ even ifthe system is fair There might bo another option, though: A: Go ahead. SM: What you could do is ask people to give usa list of interests and try to match them according to this, A: Thats good adhice. And ifthat doesn't work, I do the lottery idea. IM: OK, why don't you go ahead and do that then? And fet mo know what happens. Im interested in the results of the move, in ease we do it again in the future. ‘A; Of course, Thanks forthe advice ~ I'm going to explain to our ovleagues how we are going to manage the move fight now.7D, page 37, Exercises 3 and 4 H = Helena, P = Paul HH: Soyour colleagues gave youa gift voucher to drive racing cor and you crashed i Ps die 20 embarassing tH: Thateminds me of story head con the news P: Oh yes? Hs Did you haar about the guy who gat 2 git voucher for Christmas but t went terbly wong? P: No what ppened to him? 4; tall stated when he got aft voucta rom his giriend — ws for slydving with an structor Skydiving? He Yes jumping out ofa plane, fling through the air, then using a parachute. P: That sounds lice fun HH: Anyway, they went othe skydiving centre and lew up to around 13000, fect before the instrctor end this guy jumped outa the plane. They were the last vo peopla to jump. Atera tint of ref the instructor pulled the porachute. Then the man ssid something kets realy quit up hore and the instructor sid Yes. P: OK Hi A few seconds laterand he asked is instructor another question. Ths te, he dit answer, The guy epeated fis question but got ro ananer When he looked up atthe instructor he san something vas W099. P: Andi then what happened? He The man cit know tat the tne but the nstuctor hod suddenly hee ‘heat stack, so he had to stee the parachute by himeol Pe You're kidding! He No. P: And he had never done itbetore? HH: Never~ luckily he remembered television programmes he had sen and stoored th parachute fom memory : Did they get down OK? H: Well, othe instrctor was dead — tut the man managed told safely in the er! ina field three mils away orn the airport P: Thats an incredible ston, Did tel you about the tre when 8D, page 42, Exercises 2 and 3 Conversation 1 B= Brian, A= Anita B: You know Anita, thisis a eal pain. A; What's that, Bran? B: Every time | want a cup af coffee | find that my coffee jr is empty. People are using my coffee instead of bringing their own, ‘A: Ikrew what you mean— look here, no coffee. B: What ifwe do alittle experiment? A: Like what? B: We can ask everyone to ave 30 ‘everytime they make a coffee and then Use the money to buy ajar for everyone touse ‘A: That'sa good idea — but we stil have to buy the coffee, What two asked fora vending machine? B: I'm glad you thought of that - that would sove the problem Conversation 2 D = Dieter M = Michael : Michael, can Thave a word with you? Me: Sure thing, D: The boss wants everyone in ‘marketing to be more ece-fiendly and is tying to find ways of cutting the travel budget. Mt ee. D: Any ideas? he simplest thing would be to cut the number of tips. D: Yes, thought ofthat too but if we de that we wouldn't save as much money as we need to. ‘Another idea would be to cut down Con travelling for business meatings Ds Thats interesting — go on, Ms We could use video conferencing to do eighty per cent of our meetings and some of our sales. D: Thats a useful idea. How long would it take? Mt: It con be brought in very quick D: So we have a plan of action nom Il take it to the boss immediately. Conversation 3 L= Lae, $ = Stefano L: Stefano, can | have a quick word, please? S: Sure, what’ up? L: Its about the spam emails we're getting ~is becoming a real headache. S: I see. 1: Iwas wondering if your IT people can do something about it ‘S: Well, we can certainly try. Would you like us to reset the ernail filters? L: That would be good. 5: Then we could look at setting up ew email accounts for people who are badly affected, Like that idea but ty the spam filters first and ifit doesn't get better within a woek we wil ry the second solution.9D, page 47, Exercises 2 and 3 Conversation { C= Carlo, R= Rep C: Helo, im leaking fora price on 100 presentation folders for @ conference. R: Yes, that’ fine. What size are the ‘elders? : Normal paper size — Ad but we want our own design on them, R: Noproblem, Do you think you could send me your design today 20 we can ‘ive you a price? : Sure. R: Would itbe OK to teke your contact, details? : Conainly ~the name's Carlo Rect and the numbers Conversation 2 C= Catio, V= Viola : Visa, has the quote from the print company come in yet? VE No, I dont think so. © Can you call them and ask them for itagain? Ve Sure, And please come beck tome as soon 2s you know. Ve Sure thing Conversation 3 ‘A= Accountant. € = Carlo 1A: Hello, Finance, GH its Coro in marketing and prometions A: Ahyes, how can we help you Mr facci? : Ineed to make a payment very Quickly forthe conference next month. \iould you mind putting this payment through quick? ‘A: Well, you know we have to follow contain rules. (C: Burt this isan important ob. Thoy all are, Mr Rice. Yes, but this is forthe sales ‘conference next ment A: OK, well try our best. Do you think you could get me the invoice by tomorrow momning? C: Thanks, and do you mind sending ime an emai confirming when the payment is made? As Yes, of course 10D, page 52, Exercises 1 and 2 1 C= Computer Doctor. M = Mr Abdul ©: Helio, Computer Doctor. IM: Hello, is Mr Abdul rors Ryko Trading, mm caling about the repair to ny leptop. C: Justa minute and Ill see ifts done. M: OK 2 tm tally omy about this Mr Abdul buts not ready yet. Mi Its stil not ready? : No, we had to wat fora part to Mi But you told me that it would be ready tis marina, Yes, if me had the part but we had 1p onder it rom the manufacturer and it came this morning —Iim afaid there was thing we could do about it IM: Do you know when willbe ready then? I really need it today C: | can't promise anything but well try to get your laptop ready fe ths afternoon -|hope it doesnt cause you too many problems, AM: Nos to wenry Fl call back this sttemocn 2 B= Bon, d= Jacqui B: What on earth! J Tm 0 sory— are you OK? Bs Yes, but look at my car! J: really sony but cyclist turned onto the aad. tried to avoid him and cide see you there B: You mean you coulda stop in ime and you cid’ look J Look, its my responsibilty - feel really bed about it but there w2s nothing | eould do aout B: There is something you can do ~ you can eal the insurance company. 4: Sure NHigeton to #right ony oh, sand sony 398 3 A= Annie, G = Geoff 2: Good moming, Conserve G: Hi, this is Geoff Edwards from the High Schoo. 18 Yes, how can wo help yeu? G: Lock, your company serviced al the sehonts photocopiers last week anc row two of them are already broken A: en wary soy, Il check what happenad =| know the person who cis the service has only recent joned us G; Wiel, thats OK but what about our Photocopiers? A: I'l get someone to come and repizce them immediately. Please accept our apologies for this. G: Don't worry about it 41D, page 57, Exercises 3 and 4 © = Chanda, P= Philip C: Hi, | don't think we've met before. tim Chandra Rornan P: Good to mest you, Chandra, Snel, Philp Sinclair : Who ae you with, Philip? P: | work for Vonneguts in market research. : 1knew someone at Vonneguts— she's been working there for years. Hor name's Helena Noble. Bs Letme think ~ that name sooms familia Is thatthe Helena who got martied recently? Yes, that’ ight P: Of course know Helena. Her name's Helena Moore now. So tell me Chanda, hhow do you know Helena? CC: We worked together years ago. | hear she's Going very well over there. 1 Yes, she was promoted again ‘ecenty- very good at oubleshooting ‘when problems come up sudden Shot departmental manager of Research and Development sow. : Realy, thats so coo! P: And what about you? What do you 0? C: min product development, ike Helena Sounds interesting but why did you come toa sales networking function? C: We'e abrays looking for new aod interesting ways to bring new products cote the market and that's why | thought Vd come here today. P: Isee, Well, perhaps | could help you. Coma over here, Id ike to introduce you to a colleague who's been working ‘on intemet promotiens- she would be very happy to sie with you on any future projects12A, page 59, Exercises 1, 2and3 M = Matt, F = Francesca IM: Can | see you fore minute, please Francesca? M: Someone made 2 mistake in the accounts last week. F: What heppened? Mi Two payments were made toa customer, One of them was extra but ne ‘one noticed. F: And what did you do about this? ME Of course I told Alex but he said | shouldn't worry and that he would tell the statft0 be more careful F: OK Mz But 'm worried that 'llbe blamed forthe mistake and Id like you to make the situation clear with Alex F: OK, ll complete an incident report now and arrange a meeting with bien Inter this week. 12D, page 62, Exercises 1 and 2 call A Jy = ying, Jo = Jonas “yt Hallo, Customer Services. Jving Lee speaking, how may I help you? Jo: I'm calling about the camera you sent me. {yt Can lake your name and oxder number, please? Jo: My name's Jonas Becker and the ‘erdoc number is... wait a second, yas its here ~ 812697. Jy: Hiljustfind you on our system. [A longish pauiali'do apologize, sic Our system is running very oly at the moment, [Another pause] OK, I've got you hove sc What s2ens to be the problem? Jo: There seams to have been a mistake. | ordered the black camera and the one you sents sider. Ly: Oh dear, im sory to heer that. Lot me just check beck on your order ‘agen. [peu] Yes, can see that nove. en aftaid we we been having some ‘uouble with the system. Your order rmusthave been inconecty processed by our warehouse, We'll put tight immediately Jor OK, great Jy: We'll vend out another box for you to send back the siver camera, nd ae soon as we have received i well send cut the replacement black camera, Jot Bed de Ihave to pay enything? Jy: No sit ts free. Jo: Thanks very much Jy: No problem, sic and once agein | do apologize forthe mistake. so: OK. Jy: There's just one final thing, Would you mind completing our customer feedoack questionnaire for our records? dor Yes, Ido that now, Jv: Thank you and have a good day. call, P = Pravin, M= Muriel F: Hallo, Customer Services, How may Ihelp you? IM: It5 about the replacement bettery for my laptop. P: And what seems to be the problem? M: Well it’s not working any more ~ its dead Ps Oh, i926. Let me take your order number and name. IM: Its order number 47455772 and my name is Muriel Bilt. P: 47455772, And could you spell your last name? M: BALLET, P: Thanks, So you bought the battery fom us four morths ago and you abso bought a new keyboard M: Thats right anc the batteryis already dead, s0 Id like you to send me a replacement. P: We're really very sony about this but ¥'m afraid we can't do that M: What do you mean? The battery you sold me is faulty. t doesn't work P Im sure that’s the cave, madam but the battery life depends on how much you use the computer M: What do you mean? | only bought itfour months ago. It should last longer than that and theresa sicmonth guarantee with it Py Fm aftaid not. The keyboard has @ shemonth guarantoe but the bettery only has a three-month guarantee with it you look at our webste, | think youl find its out of the guarantee period M: Thats ridiculous. want to speak to the manager P: Imataid hes not available atthe ‘moment, madem but if you ean give me your details pees on your complaint ‘and he'll get back to you. Ms OK. P: ln the meantime, would you ke to buy a new battery t0 replace the old one? M: What?125 2 45 minutes 3 2005 a4 5 40-50hours Ex2 1 adancer 2 twice a week 3 publicity and marketing 4 charity events 5 spending time with fiends Ex3 basn't danced was travelling go didn't have hhas opened isplanning 7 leoent ® is organizing 9 doesn't think 10 is going tobe Ex1 1a Ex2 Serge asks questions 1, 2 and Ex3 te 2b 3 aandb Ex4 1 present simple 2. present continuous 3. present continuous 4 present continuous 5. present simple Ex5 1 IeSusualy werk and family 2. mnormaly busy taking alls 3. When we often ignore important needs, usualy makes our performance poorer 4 But always romember you're important too. 5 The answers ofen sienple 6 Neverieeve yourself out of the process Ex6 1 is, speaking 2 'meoming 3. Shappening/’shappened 4 is 5 Does, move & are working 7 Are, causing 8 ty 9 Do, know 10 is 14 Are, vying 42 ‘m (sil wating 413. ‘mhoping /hope 14 le, staying c 1 exhilarating 2 stunning, spectaculer 3. amazing, incredible Ex3 1 ob 2b 3ccb 4a Sa Ex4 play: tennis, video games, badminton do: sudoku puzzles, crossword puzzles, aerobics, yoga, boxing {gor cyding, sking, walking, wienming D Ex 1 come up with 2 Has, share 3 generated 4 submit nn outof Ex2 dinner party B picnic € fancy dress party Ex3 what do you suggest wy don't we think about it Wwe should consider it Maybe we could look at How about having Could you eke this Sounds good to think thats a biliant Ex5 Incorrect: 2,3, 5 Ex6 2 IfWednesday is fine with everyone, I propose to ‘meeting then. 3. Didn't Nacira suggest to seeing a film next week? 5 What do you recommend ‘6 having from the menu this evening? 4 fatigue 5 inability 6 interrupt Down 1 procrastination 3 prioritize Unit 2 A Ex Turgut Singapore Helen- Sydney Ex2 127 2 holidey 3 dossn't know 4 walking 5 Opera House Ex3 ouneNns g = isgoingto " arenot going to wll wont is going to Ex5 Incorrect sentences: 1, 3.4.6 Ex6 1 along journey 3. Ako travelled across Australia 4 a trip to the coast 6 Im going to wavel to China K mann aak 2 are staying wil ike will be wil ide vill meet wal visit willbe will get Ex3 Wil you book Isthe bus tour leaving Wil you help me are you coming too How much wil & cost now Where are you going Cc Ex 4 Factities offered: 2,5,6,7,9Ex2 Ex5 Unit 3 7 allthe same Incorrect sentences: 1,3, A 2 good velue rooms: Ex6 3 inthe room 1 Lagree with you: Ex1 4 window 3 thinkso too 1 5 lighting and music 4 legiee 2K 6 likes E ay Ex3 Ex2 1 fvestar Ext + Adding 2 power shower A 1 (Sharjah) 2 casing 3 Kingrize B 3 (Al Ain 3 toate 44 room service © 4 (Abu Dhabi 4 eating 5 honeymoon D 2 (The East Coast Tou) 5 snitch of & palmtop Ex2 6 sare 7 Hstsereen Derek: Sharjah 7 ating to eat 8 business centre Aylin: bu Dhabi 8 torequest Ex4 Francesca: East Coast Ex3 1 honeymoon Ex3 1 having 2 fatsereen TV ~ 2 Eating 3 king-size 8 3 eating / to eat 4 five-star x 4 to pass 5 room service + 5 topay/togo & power 6 toleave 7 business cena S 7 having 8 palmtop a D s Ext Ex1 N 1b most friendly: Canad, - 2e Germany, Australia 3c least friendly: China, India. B Ex2 United Arab Emirates 1 1 the nen project/business Ex2 z 2 It5.a delicacy in Aeian 1 Adéle cooking very tas 2 Nirav E 3 spicy food/ot food 3 Adéle T 4 with their fingers 4 Niav 7 Ex3 5 Mary 1 forinviing me 6 Adele R 2 would you like Ex3 3 recommend 1 Actually 4 cnust ty 2 good point 5 lke 3 wouldn't say 6 does taste 4 I suppose'so 7 can't really eat 5 Possibly 8 whatsin 6 Doyou really think so 9 sounds good 1 Absokly 10 help yourslt 8 don't you think 14 come with 9 notrealy sure 12 is there anything 40 Definitely Ex4 Ex4 te at informal | Formal zt ‘Agresing =| SuB= = | Uihink oo ao Unit, _ | You've got a good point 56 Uncertain | Maybe. __| Fihave to think about that ecg jeagreaing | Yes, but.. | Acwally think you'e wrong 1 eae pee a lee 2 sparking Sorry but | don't agree. 3 steamed 4 seawbeny5 alot Ex 1 any 2 too much 3 enough 4 not enough 5 afew 6 any D 1 Susie asks Kasia about her plans. 2 Susie invites Kasia to go 4 Susie gives Kasia 3 reason to take a break from work '5_ Kasia asks about Susi's finenal 6 Kasia says No again. 7. Thay arrange to meet another time. Ex2 do you want to join us Fd fove to I don't think ean won’: insist | understand you insist Ex3 Apologize em sorry \can't go I'm really sory but Suggest an alternative Lets arrange another time Pethaps we could meet again another time? ‘Say something postive It sounds fke good fur but realy tke bowling “Thanks for inviting me anynay Thar you fr thinking ofme Acceptable: 1,2,3,7 Unacceptable: 4,5, 6, 8 Ex2 1 Itisnot allowed, 2 So that the person dices ot appear greedy 3 So thar the person will not show any disappointment 4 The word for four sounds similar to death in’Cantonese. Ex3 greedy taboo decine sever techy geste ontavegént emborass Key expression good forune evousuns Unit 4 A Ex4 1 both 2A) 3 Ex2 1 can't 2 isubleto/can 2 was able to 4 can’t isn't able to 5 are able 10 Ex3 1 could /was able to, wasn't able to /coulde’t 2 wasn't able to / couldn't 3 able to 4 can/is able to, can't /isn't able to 5 was able to 6 coud / was able to, can't / amnot able to 1 computer iterate 2 analytical 3 conscientious 4 self-confident 5 resourceful 6 logical Ex3 14 Zac 3b Ase Ex4 incorrect sentences: 1,4,5 Ex5 1 has gote very good job 4 That sounds like a nice jab 5 aftor she lost her last job BAGG tv ™ P eCc —x1 diploma, PhD b one-to-one, in-service self-study, online d intensive, parttime professor, lecturer Ex2 2 online, blended e-learning instructor, trainer © extensive, ful time Ex3 Ex4 quickly lower shortest better faster most popular greater fapicly x5 move flexible more relaxing more quickly cheaper ‘most important biggest g oenene —x1 ‘Skill and activities involved 1,3,4,5,7.8 Ex2 available 2 computer 3 reception 4 restaurant 5 managing Ex3 1 What ifvie use 2 Could we 3. How about 4 Yes, Il go along with that, why don't we 5 Great idea, Ex4 ‘Making suggestions: it might be 2 good ides to Lets Could we ...? Why don'twe ...? Agreeing with and building ‘on ideas: Hil go along with that Yes, and Sounds good to me. Great idea. Ex5 1 might be an idea if 2. anc what about if 3 Sounds good ta me 4 Lwillgo along with Ex4 1b 2a 3c Ex3 Scores 40-60: You always stand vp for yourself but may be aggressive sometimes, 20-40: You are quite assertive and not usually aggressive. You are also respectful of other peopie. 10-20: You are too passive and let ether people make decisions far you andor control your life. Ex 4 mediate 2 improve 3 assist 4 adapts 5 6 deal with consider 1 He sold TV aerials in the past 2. Hehas owned a consumer ‘lectronics company since 1968, 3. He bought Betacom and Viglen in the 1990s. 4 He cold his shares in the football club in 1994. 5 Since 2005 he has starred ina television show. g = developed joined has played has also done helped has worked w evomsune Ex1 1 coil sence 2 wade union representative 3. boxing promoter Ex2 1 used to 2 didat use 10 3 used to 4 did't use to 5 usedto Ex3 4 used to enjoy, gave up 2 loam, didnt use to 3 used to worry is not 4 was, used to ay 5 was, idht use tobe Ex4 4 did she join 2 did you use to 3 did you run 4 did you use to / did you Ive c Ext 1 Find someone you know 2 Avoid topics that meke people angry 3 Keep it simple 4 Do yourhomework 5 Ask open questions 4 Practise! Ex2 What you should do: 1,3,6 What you shouldn't do: 2, 4,5 Ex3 weather: chengeable, storm, baling firm: plot, tiles, actor shopping: designer label, suit, sales family: inlaws, nephew, aunt Ex4 Incorrect sentences: 1,2, 4 Ex5 1. Herr, you'll never believe ‘the latest news about Grace. 2 Intodays national headlines, the economic esis gets better 4 Jim told me some naws about Greta D &x1 met before: 1, 3,5 not met before: 2, 4 Ex2 1 itgoing 2 Not bad Sisit 4 puta face 5 locking forward 6 good to see you 7 been & long time B aren't you 9 youre in 10 Mind if join Ex3 m mean cep ounene Ex4 1 Invisible 2 pioneer 3 therapy 4 apprentice 5 trersforr 6 passionatepublish Unit 6 A Ex4 don'thave to mustn't need to 2 3 4 5 can 6 should 7 should 8 haveto 9 can 10 shoulda't 1 New staff must attend a training course 2 Staff can work when they like 3 Visitors hove to sign the Visitors Book 4 Mercedes should retire now. 5 Our ernployees cant work athomne & You shouldn't ty 0 fixthe computer yours. Ex4 1b 2 3 4 B E 1 2 3 4 5 acane® Ex2 A Bad planning B linge is no excuse, © No beaks D Quiet Ex3 Ex5 Incorrect sentences: 1,2,5 Great tosee you last week, Ex4 are you frea on Wednesday? 1 Jasmin boss said she had Cant wat tosee you, bye to organize another trp. bye fornow. 2 Tom didh’thavew take EX 6 his wile to the hospital in his) F 27 5 Thopostalwertes werent 3 F allowed to sing at work. Ex7 Exs. Dear Ms Kellaway, acto lam researching the way 2 needed writing styles in emails has 3 hadto chenged and would like 4 wer allowed to discuss this with you: | 5 was.llowed Understand that you have c already done sorme research into this and believe that Ext this would be a geod i starting point fore longer 20 ‘conversation. I hiss 3m acceptable to you, could you ae letme know when you are St ‘available that we could od farrange to meet 36 Hook forward to hearing 2 | from you. 83 10 ¢ D Ex2 Ex1 1 a question mark, b Correct order! 1, 4,3,5,6,2 underscore Ex2 2 acaptallette, slower 1b case leer, c ful top de 3 asemcolon,obrcket 3 & 4 a colon, b dash ea Ex Se a3 bi 4 42 Ex4 Message | Stands for Means 1 [GR | areat Good. 2 [LOL | toughoutloud _| Thats very funny. 3 [rua | areyoutee? ‘Ave you availble? 4] tay? | thi? WWoulelyou ike @ dink? 5 [BEEN | byebyefornow | See youlster 6 | cwecu | can'twaittosee | really wantto you meet youEx3 1 Maybe you could 2 we might want to 3 itwould be better to 4 den't do that 5 What you could do is Ex4 Incorrect answers: 1, 2 Ex5 1 Vim not sure about Amnas advice about painting the meeting room red, 2 Letme give you some /a piece of advice — don't park ‘your ear thero, You cauld get a fine, Ex4 1 break the ice 2 ignore 3 nerves 4 panic Ex2 c Ex3 ignowe selection process judge yourself meeting colleague / co-worker applied for worlgpace plan x 4 {get to know in trouble team up with show around take in up to you ‘get something wrong Ne inc ike pe Sigh er lata, Unit 7 A Ext 2 Ben Cohen b Jeny Greenfield Mick Jagger d Madonna Ex2 1 were making was studying didn't finish was working was performing became went 192s following / followed had 10. was working Ex3 1 humdrum 2. dropped out 3 tough & aspiring 4 onem cank Ex 1 journalist 2 singer 3. Band Aid 4 Planet 24 Ex2 Ex3 1 is, hed suffered, became 2 was, had gone 3 had not been, was 4 went, had not had / did not have 5 dda’ tako, hadn't he read, epplied 6 knew, had told c Ex4 1b 2a Bec Ex2 1 hilarious 2 funny 3 humorous 4 amusing 5 serious Ex3 1 anecdote 2 joke 3 tony 4 satice 5 comedy Ex4 23,67 B 14.5.8 Ex5 A3,6,7,2 B1,4.8.5 Ex6 1 funny 2 fun 3 funny 4 funny D Ex3 x1 1 ‘what happened 2 about the time 3 reminds 4 never forget 5 simile thing é 7 3 a~moo=>m m Ex2 1 To get another meeting 2 When you start to work with ther, 3. Adificut problem you Solve, a customer who i pleased with your work. 4 To move your dient to take action on what you've believe sounds lke kidding Ex2 a 2,4 b 1.67.8 © 35 Ex3 BCA Ex4 ‘That reminds me of That sounds ike fun Ang then what happened? You're kidding! Did tell you about the time. when ..? Ex5 1 Then 2 but g 4 venture start up consultent ‘entrepreneur freelancer 6 luckily 7 inthe end Ex6 1 snitch off your phone and. finaly, don't leave early 2 found them in the ‘washing machine eventually / in the end 3. And finally Id like to show you 4 eventually /in the end we had toUnit 8 Bera eee ited g 2 reduce Jaunches ive replacing 3 eve, wil gat reaches, goes ‘opens, push ig leaves, goes see, want don't concentrate, won't firs Ex4 1. Ifyou stay in the sun too, Jong, you could / might get skin cancet 2 liwedonot act now, {global warming will become very dangerous. 3 Unless you have a better suggestion, well go with 'stvan’s proposal 4. Hho make our products eco-fiendly, we wil increase ‘our number of customers. 5. itwe switched off the lights in the comidoss, we ‘could save the company £500 a year B Ex4 gorens g 2 packaging biodegradable pollute ‘energy efficient ecoliiendly ‘organic cisposable appliance 3 rechargeable refillable reusable recyclable g Bone Ea * rechargeable 2 reuse 3 recycles 4 refilled 1 carbon 2 waste 3 efficient Roeeaeee 8 geeNe e would introduce would have wanted would pay drove would be 0 Ex1 A video conference B vending machine © spam mal Ex2 1 vending machine 2 video conference 3 spam mail Ex3 1b 2b Be Ex4 1 thisisa ealpain 2 What if we do litle experiment? 3m glad you thought of that Ex5 1 have a word 2 thought of tat 3 useful idea 4 have a plan of action Ex6 jooasone Ex7 1 deal with 2 work out 3 come up with Ex8 1 deal with 2 come up with 3 work out E 1 x b b x 2 5000 2 The River Seine 3 trees 4 low maintenance or tlectiety casts, Its eco frendly Ex3 1 ventlation 2 consume 3 insulation 4 maintenance Ex4 refurbish soundproof eobicle renovate green electricity Key word: eneray ameeonem Unit 9 A Ex1 Ex2 are taken is designed are located isneeded bbe downloaded are displayed isrellected isincreased / increases 3 wae founded isbased was made was built ‘are recycled Ex4 1 is paid / spent on mobile phone bills 2 is spent surfing the internet 3 have been banned to stop. accidents 4 are sent by Korean, teenagers each yeer, 5a mobile phone is stolen & lb paced under the skin of our arms, gz canek N x. be reduced not be accessed bbe wasted be brought be used bbe welcomed x3 techie blog intranet interactive podcast hacker Ex4 2 is being upgraded /is {going to be upgraded 3 will/are baing / are going tobe repaired 4 were checkes 5 will be given 6 have been wained / were wained OU RUN MOORENaM eNomEx5 Ex Vep0 re Un 2bOK 2e 3a 3c A 400 af Ex 5 600 5a 1s od bay Cc Ex5 3c Ex 1 Sony thatthe latest Ex2 1 speakup information sv avaiable just 4 Sam Stevens, Gorin 2 pickup yet Undgren 3 holden 2 I'm afraid and all the 2 Gorin Lindgren 4 callback schools nthe area are closed 3. Ned Spencer 5 fing up 3m somy and but the 4 Sam Stevens, Gorin & pursomecne though kitchen is closed Lindgren 4. Ym afraid but we've got Ex3 Ex2 her ee ‘another appointment. ve 2 putthe phone down E ae 3 ings up e 4 hangup a af 5 phone someone up Wace Se & get back to 7 6a Ex3 4 initiative bt te ¢ ng + the company had found 2d communication cout that Dovota ha led ze 6 ste about her experience, they ae ” ‘would have fred her. fe 8 wuarony 2 Sheila wouldn't have isoate {ot into your cari she had Ex4 10 fce-10: realized how bad you are at 1 leave amessage after the Ex 2 driving 2 thisisPiotrcalingtom = yh 3. Hihad known itwould get 3 Im phoning about a You inte rouble, I wouldnt 4 tsabout ce have put you in that stucton, 5 amay fom his desk i 4 Would you have taken the 6 to leave him a message é ee lop Hyon hod rakzed how 7 tocall me back AYFl*]¥ Te] 715 [M]8] +] Jalaye] fica it would be? 8 Thanks for calling t[w efulels eet Dhilalu 5 Tivindneey fi cb pen | . yertisement before the D ulfjeleltiwfefalufyfate |r dls dete rou you have {| a ca applied fori? Ex4 sfle[slefolo[i[alaly [ale la 6 You wouldn't have + Thatlbe fine ratte tc] beleved how hard he (has) 2 Coming up fefufs [rete fett [fu faTeyy fe] worked to meet the deadline 3 Goahead Ths[o [ev ixie[s |v fol ele Unless you'd seen him ‘4 No proolern Im| Ss WWAGIs a [vey 5 Ie’s.a possibilty. tw) > ee = B 3 eauhe sfelefelol [efi [atts so] Ex 7 Withink about a e}e}ale (esol false) cell 4 $62 milion 8 Thethingis "i ; 2 ten years 90 § betes cyuketefatetsteye|t] [alta ai Jot staid =[ils{els{tlolr[s|alolclulle 4 $22 millon (@pelcfelefoln[rlele[e [niche Hatter Ex2 cfifs{ufola[yfaly[fefeli[s 7 beige cs 2a (efoTmIuyulwirfefalr| 1 fo Ex 2 30 1 debt Ex3 2 lend te 3 financial 2a 4 morgage 3a 5 cash ao 6 down payment 5 Ex3 ba 1b 2a 3 4ekm UU Ex4 1 She should have sad No! 2 She should have saved some morey 3. They shoulch't have bought a big house 4 They should have had decsion-ree zone 5. Thoy should have had financial help c gesessm Roeoank oununs estate a Ex3 make: a mess, a decision, an excuse, a mistake, someone defensive/accountable, someone pay do: some work, something again, your best, a good job Ex4 1. make an excuse 2- did the right thing 3 making a mistake 4 take responsiblity 5. blame someone ose 6 isat fut D Ex1 Conversation 1: photo C Conversation 2: photo B Conversation 3: photo A Ex2 Dialogue Apologize Give an explanation Take responsibility sfsfa te [Not take responsibility ‘Show concern Offer to put things right Respond to an apology Ex3 1 realy sorry about this 2 cause you too many 3 to worry 4 ‘msosony 5. there was nothing I could do about 6 Il get on toit 7 Wicheckwhat 8 accapt our apologies for this 9 worry about ex4 1% 2 about 3 bor 4 about 5 to 6 about Ex5 + mistake 2 enor 3 fault & complication E Ex 1 open-minded 2 thoughtil 3 kind 1-5: You'ee extromely honest = the persion who loses their money near you i very lucky. 6-10: You lonk at the situation and then use ito ‘your best acvantage, out sometime this means being less than totally honest 11-15: Honesty is't your greatest stenath. Perraps you should spend some time thinking about how other people fee! Unit 11 > annak N ich / that Hi 5 that /which 6 which x3 Defining: wich was stared in 1971 winen the US was testing nuclear weapons where some of the last fow sea otters and eagles live which focuses on global environmental carmpaigns Nondefining: who was one of the founding members who were not aware of the ‘esting, hich s based in the Netherlands Ex4 1 gave you the letter which arived this meming. 2 Jose works in the cherity shop which is on High Street 3 Oxiam isa charity which is based in Oxford, 4 New Orleans is where David comes from. 3 Thisis the publicity ‘material which Greenpeace sends out 6 The chef who won the cooking competition lives in Nicex5 4 promation Ex2 it 12 Noung chicken whoware 8 engagement vo Unit afected by the worst Ex2 2b A nuclear ecidertin istry Ching 3: gota holiday near Yor 2 cares ae Bt The chicken, who are from ae aus Chernobyl visited Yok as celtic Unversity Ex3 Ex2 4 sixyears 1 Embarrassment gatcfatokdyinNoth = BS Paes my Yorkshite. Tre hclicay which EX 7 2idales 22 wnat orgenized by Friends of 1 hosbeen making 4 one Ex3 Chacdore chen e 2 hasbeen working / as i Ex3 Chemebtt Care efor woked 5 incentive wel made Seine hav eeinccssd”” 3 hascryenized /hasbacn 6 away day 2 hed made risk of cancer fom radiation —-ganiing Ex4 4 hadnoticed Gauredby fe Chemobyl”” 4 hasbeen encouraging !s dear their minds 4 had done Cfsaster of 1966, when srcourging 2-Eeoioee 5 os fulear power staion 5 fusbesn arg 3 sitchen legs 6 would ‘exploded. The children from & has confirmec Ex 4 Beleruswenttoa school, 7_ (has) been working has 1 sie where they were met by the Wer 2 fas schoolchildren, for a day of 8 has besnenjoying 3 could activities, Ex4 2 hades 1 celebrate ERS B 2 carwir move a Ext 3 promotion i) 1 confirm 4 festival a 2 port 4 sayin 3 appreciate D ene 4 coordinate: Ext B 5 hestate 1 gossip aa Ex2 2 socializing Bet EF B0.GCA 3 enhances = Exs 5 troubleshooting 1 are you happiest ih 2 Doyou know if this bs bs 3 Canyoutell me 62 1] pecple penn 4% Coudyou tall me oh 5 vey 5. Coudiyu toe when 44 4 function int, Ex 4 5 cecuste Ex 1 Hello Jean Ex3 B2 2 Thanks 1,2 and3 are used iB? 3 Can you tell me # x4 Ds 4 Weal really appreciate 1 | doit think we've met Et 5 See yousoon botore va Ex 5 2 1 Do you think you willever 1 Hook forward toseeing «3 | knew someone at get married? / Could you you. 4 how do youknow fel me ifyouwill ever get 2 Thanks in advonce 5 tear shes doing vey wll sel eit 3 lamang toconfim 6 what about you 2 Dayou think you wil make that iam avaiable, 7 pothaps could helayou ‘nether fim? / Could you tell 1 We look forward to 8 Flite tointroduce youto ‘me f you vill make anther heating from you acoleague fie 5 Wenousocheooyo 3 Do youthink you would make travel arangerserts for ike t6 bet n action movies? you. Ex1 Could you tellme F you Eyoutaneanyqesons py cits woul Me toca aton jesse tan ne, ewe abselling, orienteering, byes! ‘cud you tell me where C. painbaing, play-Aghting youreatecr bagar? proantentaos 5 Could you tell me fyou Ext Don't lke physical activities: woapricod by themeeaee 4 etment laughter therapy. cy hunts ofyourmovie? ai eecing, 6 Could you tell me itis 2 mets true that you are dating your costar?Ex5 D Ex3 tan e. re be 2 ae Pras ze 4 sin 2 ab 5 areal Tres bs ge oi 2s ae Beco Pring processa 2 determination c sees 2 ge 6 yes 4 maintain a ‘7 47455772 5 hater 3 tale vee ae hau 9 battery Letter 2: 10 rer much you use the eral pee Ex2 1 rogue trader Ex3 Sealer 2 aeons ohave bees een mistake Ns Toyota 6 reputable Aer been having some aean 5 we'll put right Sosa immediately : a 6 completing our customer SE eee eS feedback questionnaire Ex3 7 really very sony about this (oe 2 ipoutok eurnebane ae os 2 refuse Showing empathy: 3,8 4% wently Apologizing: 2,6 Ex Correcting and explaining: ST 7M Putting things right: 1, 4 Ex4 1 pay-perclic PPC) advertsing 2 discussion forum 3 socal networking site ulvys[ele 4 business ange! S chatroom 6 backer Ex2 = z[>|zlol[m ‘BU O>mOZO z(>]-Jo[-|=[-[o[=[-[a 'G|A]RIDIElifestule English for work, socializing & travel Lifestyle is designed to meet the everyday language requirements of people who need English for work, socializing and travel. As well as dealing with how people communicate at work, it also helps learners interact effectively outside of the work environment, enabling them to ‘get things done’ in a variety of situations. |® Functional language is presented in a cross-cultural context helping learners to build successful business and social relationships and avoid communication breakdown. @ Built on a solid syllabus of grammar, vocabulary, speaking and listening, the course is straightforward and easy to use with clear learning aims. |W Regular Review units recycle language throughout the course. Components: G Coursebook with self-study CD-ROM ©) Class Audio CDs E) Workbook with Audio CD Teacher's book with Test Master CD-ROM ‘We recommend the Longman Dictionary of Contemporary English I for use with this course. Lifestyle Intermediate corresponds to level B1/81+ of the Common European Framework Aes, Taro Poa) www pearsonlongmen.com/lifestyle 2