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New Ticket Request
Country
Customer Company Name

Customer Name
Customer Information
Customer Mobile Number

Customer Email Address
Customer Fixed Number
Location/City
Ticket Type
priority
Category
Product Line
Product
Summary(240)
Ticket Information
Affected Equipment Quantity

Software Version
Details(5000)
additional comments related to Problem
Local Huawei Engineer ID (optional)
RTTS ( Customer Ticket Reference No)
w Ticket Request
Jordan
UMNIAH
Nasser Abdelhadi
785003373
nabdulhadi@umniah.com
amman
CS (Customersupport)
Minor
Wireless-WCDMA Performance-NTS
Wireless
BTS 3900
Frequent outage on the site
Product Class
Product
MSOFTX 3000
Core CS
UMG 8900 M
IGWB
SOFTX 3000
UMG 8900
Core NGN
Requested Info.
Version and installed patches
Workshop database
User trace with inter module and user log
Performance measurement tasks ( *.csv)
Alarm Log ( *.csv)
Device alarm
DSP CFG
Alarm Log ( *.csv)
Run LOG, Operation LOG and Running LOG
iGWB traces
other
original and final CDRs
Format and ini files
Workshop database
Alarm Log ( *.csv)
Device alarm and device log
DSP CFG
Alarm Log ( *.csv)
iGWB traces
IGWB
N2000
C&C08
other
Snapshot from SySmonitor
make synchronization for the network elements
like SX3000
SGSN configuration file (mml file)
SGSN product
SGSN product
GGSN product
Core PS
CG product
WASN product
DNS product
M2000 product
Core Integration
(HLR/M2000)
HLR9820 product
CSOFTX 3000
Core CDMA
SGSN System log file (SLG file)

SGSN Alarm log file (HLM file)
SGSN System log file (OLG file)
Performance measurement file
Trace file
GGSN configuration file (mml file)
GGSN log file (log file)
GGSN Alarm log file (HLM file)
Trace file
CG configuration file.
CG log file
Trace file
WASN configuration file
WASN Alarm file
WASN operation log
WASN log file
DNS log file
Version +patch
performance task (*.csv)
autostar report
Alarm log
Traces file
explorer logs
print screen of the error messages
Version +patch
configuration related to the problem
Alarm log
Traces
autocheck report
Workshop database
CSOFTX 3000
Core CDMA
UMG 8900 C
IGWB
Alarm Log ( *.csv)

Device alarm
DSP CFG
Alarm Log ( *.csv)
iGWB traces
Related to
Basic Information
Data configuration Problems
Problems related to Service flow
Problems Related to Performance
Problems related to Hardware
Basic Information
Problem related to Billing Center service
Basic Information
Basic Information
location
LMT
use manix tool and follow the displayed instructions
LMT
peroformance client
LMT
D:\MSOFTX3000\RUNLOG\FAM\
LMT
LMT
LMT
LMT
use getiGWBinfo.exe tool
iGWB client
C:\igwb\config\ini
LMT
LMT
trace from LMT
paeformace tasks as saved
LMT
E:\MSSQL\Data\;
LMT
LMT
LMT
LMT
C:\IGWB\trace

Problem related to Alarms
Problem related to SYNC
others
D:\frontsave\X3KF, E:\backsave\second\X3KF
C:\IGWB\config
from SYSmonitor client
synch from topo. View
Basic Information
/hda0/SGSN/CONFIG/

/hda0/bam/data/slg
/hda0/bam/data/hlm
/hda0/bam/data/olg
Problems related to Hardware+Problems related/hda0/bam/data/prf
Basic Information
hd:/bam
hd:/logfile
hd:/bam/data/alm
Problems related to Hardware+Problems relatedhd:/bam/data/prf
UNIX CG: /opt/igwb/config/ini/igwb.ini, /etc/hosts, /etc/hostname.*, Windows CG: \"installed directory"\config\ini folder;
UNIX CG: /var/other/log , Windows CG: \installed directory\log
UNIX CG: /opt/igwb/trace, Windows CG: \installed directory\trace
Basic Information
hd:/bam
hd:/bam/data/alm
hd:/bam/data/olg
hd:/logfile
Problems related to Hardware+Problems relatedhd:/bam/data/prf
Basic Information+Data configuration Problems+Problems related to Hardware
Basic Information
#displayVersion
feedback performance sheet from both NE & M2000, use trace collection tool and feedback related traces
Abnormal behaviour for OS,SYBASE or M2000 RUN
a
the autostar tool and follow the displayed instructions
LMT
Follow guide in case of request
use
trace collection tool (follow the displayed instructions when running the tool) and feedback related traces
#
/opt/SUNWexplo/bin/explorer
problems related to OS
Basic Information
print screen button
Basic Information
LMT
query the performance results from the performance client in *.csv format
use LST commands using MML GUI in LMT
LMT
LMT
abnormal behaviour for OS or Oracle
RUN the autocheck tool and follow the displayed instructions
Basic Information
LMT
use manix tool and follow the displayed instructions
LMT
peroformance client

Basic Information
LMT
D:\CSOFTX3000\RUNLOG\FAM\
LMT
LMT
LMT
LMT
iGWB client
stalled directory"\config\ini folder;
dback related traces
eedback related traces
Product Class
Product
N2000 ( DMS )
DataComm
Routers,Switches,Firewalls
WDM/NG-SDH/SDH products
Optical
T2000
Microwave product
Broadband
Access
Narrowband
BMS N2000
Requested Info.
DMS detailed version
No. of managed NE's
Alarm picture or Alarm ID
Aarm ID
Snapshot of sysmonitor
VRP version
diag file
Log file
T2000 Script file
T2000 MO file
History Alarm with parameters
Performance measurement
other
Server and Client logs
Server and client versions
MO file
history Alarm
print screen for link configuration with TX/RX level
Performance measurement
NE version
Borads and type
Patches installed
Alarm history and statistics
Log files
NE version
Borads and type
Patches installed
Alarm history and statistics
Log files
DMS detailed version
No. of managed NE's
Alarm picture or Alarm ID
Aarm ID
Snapshot of sysmonitor
How to get
HELP --> press Licese tab --> press CTRL+V
HELP --> press Licese tab --> press CTRL+V
NMS Fault menu
NMS Fault menu
Sysmonitor screen
display version OR vrbd
cfcard:/
OR " dipslay diag "
cfcard:/log/
T2000>System Adminstartion> Import/Export Script File
C:\T2000\sever\database\Msuit
T2000>faulty>Browse history Alarms
T2000>performance>History performance
it depend
C:\T2000\sever\database\Log or C:\T2000\Client\database\
T2000>Help>About
C:\T2000\sever\database\Msuit
T2000>faulty>Browse history Alarms
from the planner
T2000>performance>History performance
l display version
display board
display patch
display alarm history
display log
l display version
display board
display patch
display alarm history
display log
To be sent by the customer (Data from real topology)
Product Class
IN
DS
OSS
DE
Requested Info.
Use the collect data script in order to collect all the server
information; and send its output
(Ex.: collect.sun.83a4182b.SMCP01.2008.03.31.rar)
Traces
Configuration
Logs
Charge Issue:
1.Subscribe/unsubscribe logs:OpenDelete.log
2.JBOSS logs:server.log
3.Service logs:Common.log
If the register way is MML interface, Please feedback
uniportalcomm logs too.
MML,SMS issues:
3.Uniportal logs:uniportalcomm
Service issues:
Debug Log
snoop files
Product Class
Product
Requested Info.
BSC configuration file
BSC product
RNP Request
BTS product
Attachment
M2000 product
PCU
WASN DBS
BSC logs files

BSC Alarm log file
Trace file
Performance measurement counters
other
Network Topology
Performance measurement counter
BTS Configuration file
BTS log file
Version +patch
autostar report
Alarm log
Traces file
explorer logs
print screen of the error messages
PCU info folder through PCU info tool
pcu.ini--configuration file
Alarm History
Network Topology
Trace file .mrf
configuration file
service log file .srv
How to get
BSC BAM
BSC BAM
BSC LMT--M2000 Client
BSC BAM--M2000 Client

BSC LMT
Trace collection tool//OMC

Autostar tool
PCU info tool
M2000 Client

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New Ticket Request

Customer Company Name

Customer Mobile Number

Affected Equipment Quantity

Frequent outage on the site

SGSN System log file (SLG file)

Alarm Log ( *.csv)

Problem related to Billing Center service

Problems related to Hardware

Problems related to Hardware

stalled directory"\config\ini folder;

dback related traces

eedback related traces

To be sent by the customer (Data from real topology)

BSC logs files

BSC BAM--M2000 Client

Trace collection tool//OMC

PCU info tool

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