Sei sulla pagina 1di 8

bCommerce Internet Banking Service

TERMS & CONDITIONS


Internet Banking Facility Agreement
The following are the terms and conditions for use of bCommerce Internet
Banking Services (bCommerce). bCommerce, the Internet Banking Facility
of Bank of Commerce, that includes features for secure banking and
discussions on important matters related to Banking Transactions such as
Account Inquiry, Fund Transfer, Bills Payment, Checkbook Request,
Statement of Account Request, as well as other requests, and for the online
enrollment of your Current/Savings Account, Time Deposit, Value One and
Loan Accounts.
By clicking the I ACCEPT button, you acknowledge that you understand
and accept the terms and conditions set forth below. If you do not wish to
be bound by these terms and conditions, please click the I DECLINE
button. Bank of Commerce may amend this Agreement at any time, and
such modifications shall be effective immediately upon posting of the
modified Agreement. You agree to review the terms and conditions
periodically and your continued use of the Internet Banking Facility will
constitute acceptance of this Agreement.
Terms and Conditions of bCommerce
In this agreement, the words you and your refer to any individual or
corporate account holder. The words we, our, Bank, Bancommerce,
and us refer to Bank of Commerce.
Acceptance
By using bCommerce and the accounts enrolled under the Internet Banking
Facility you agree to be bound by the terms and conditions on the use of the
Internet Banking Facility, including without limitation to the following
paragraphs and to pay any fees, if any, identified with the use of
bCommerce.
bCommerce Access
To access your accounts through Bancommerces bCommerce Internet
Banking Services, you must have a valid User ID and an online password.
You shall nominate your preferred User ID and Password upon enrollment
to the Banks bCommerce Internet Banking Services. Your preferred User

ID shall be unique to you and when used together with your Password will
enable you to access the Banks bCommerce Internet Banking Services.
For your enrollment application in bCommerce, you shall specify your
Primary Account (Current/Savings Account) which will be the basis for the
Bank to identify the approving Branch. bCommerce online enrollment
requires you to visit your Branch of account to confirm your enrollment
before we approve your enrollment. You understand that only those
accounts that you specifically enroll will be provided with Internet Banking
Services.
We shall not be liable to you if you are not able to gain access to
bCommerce. You realize that at certain times, some or all of the Internet
Banking services may not be available due to maintenance and/or
computer, telecommunication, electrical or network failure or any other
reasons beyond our control.
You assume full responsibility for the security of your password as well as
transactions made using the said password. You understand that for your
own safety, we will disable your password should the wrong password be
used three (3) times. To access your account under bCommerce you may
request for the unlocking your password from your Branch of account.
You acknowledge that we shall have no obligation to verify authenticity of
any instruction received from you through the use of your Banks
bCommerce Internet Banking Services accounts and without further
inquiry, act on any directives contained in that instruction. The Bank shall
be entitled (but not bound) to give effect to any instruction received, in the
terms in which it was received. The Bank's record of any instruction be final
and binding.
PASSWORD
The password shall be used to access your Banking Transactions, which
includes Account Inquiry, Fund Transfer to enrolled accounts (own and
Third Party), Bills Payment, as well as other requests, which includes
Checkbook Request and Statement of Account Request.
You agree not to disclose your password to any person, and assume full
responsibility for all transactions made in your accounts through the use of
your password. You understand that we will act upon all instructions and
information received from your password, and as such, any Banking
Transaction effected using your password is presumed to be performed and
2

authorized by you. We shall be responsible for acting only on those


instructions sent to bCommerce, which are actually received, and we do not
assume any responsibility for disruptions in communications facilities not
under our control which may affect the accuracy or timeliness of the
instructions sent.
You further agree to change your password from time to time as you deem
necessary, and if you feel that your password has been compromised, you
shall immediately change the password through bCommerces Change Own
Password Facility.
If your password has been deactivated/disabled you will have to go or
contact your Branch of account for reactivation.
Accuracy of Information
You are responsible for and must take all reasonable care to ensure the
information you supply is accurate. We accept no responsibility and liability
for the accuracy of the information or for failure to transmit such
information in the manner requested by you.
You must let us know as soon as you think there has been an error in your
transactions carried out via the Banks bCommerce Internet Banking
Services. You may:
Call Bank of Commerce at the following telephone nos. :
- Metro Manila - (632) 812-0000
We may require that you send us your complaint or query in writing
within 24 hours; or
Send an email to Bank of Commerce (bcommerce@bankcom.com.ph), for
questions or errors about online transactions/services; or
Write to Customer Service, Bank of Commerce, Philippine First Building,
6764 Ayala Avenue, Makati City, 1200 Philippines.
When you tell us your problem, please:
Tell us your name, User ID and bank account number.
Describe the error or transaction and explain why you believe it is an
error.


Tell us the date and time of your transaction. To facilitate our
investigation, supply the
following details as applicable depending on the
type of transaction: account number / s,
merchant, subscriber number,
amount, and reference number for the transaction in question.
We will inform you of the results of our investigation immediately, and we
will correct any error promptly. However, we do not guarantee reversal of
your transaction that has been completely consummated and is irreversible.
Local Reference Number
For every successful transaction a Local Reference Number shall be
assigned to you to serve as your reference. However, a financial transaction
may be denied if the designated account is insufficiently funded, the
password, subscriber Number entered is incorrect, or for reasons of
security.
We will send an email notification for any successful or unsuccessful
transactions conducted through bCommerce, such transactions will also
appear under the View Details Status of Transaction Function of
bCommerce.
Transaction Date
Transactions performed after the daily cut-off time in Manila, Philippines,
will be reflected as a transaction of the next banking day and subject to our
regular processing time, which may from time to time be amended. The term
banking day refers to any day which commercial banks in Metro Manila,
Philippines are open for business, this excludes Saturdays, Sundays and
legal Philippine holidays, including special non-working holidays declared
by the appropriate government authority.
Offline Transactions
We shall not be held liable for not allowing the client to transact when any
of our application systems, i.e. Silverlake Integrated Banking System (SIBS),
, ON/2 ATM System, and any other systems are not online.
Account Inquiry
You can access the current balance, available balance and transaction
history of all your enrolled accounts. The Account Balance can be viewed in
Philippine Peso for Peso accounts and US Dollar for FCDU accounts. All
your transaction movements for the previous month up to one (1) year can
4

also be viewed under Transaction History. Any request for more than a year
up to five (5) years shall be coursed through your Branch of account as the
Anti-Money Laundering Committee (AMLC) mandates the five (5) year
retention of records.
Fund Transfers and Bills Payment
Only cleared and available/withdrawable balances of your enrolled accounts
shall be considered for fund transfers and bills payment. In case of
insufficient funds in your account, the transfer or payment request will be
automatically rejected and no further attempt will be made by us to make
the transfer or payment. We shall not be obliged to carry out any transfer or
payment instructions because of insufficient funds from the source account.
We shall not be responsible for any charges imposed or any other action
taken by a payee if your account has insufficient funds, was put on hold or
closed, was frozen or garnished by order of court or other qualified
authority, was incomplete and incorrect in transfer/payment information,
and any other circumstances beyond our reasonable control which prevent
the transfer/payment, despite reasonable precautions taken by us.
It is understood that it is your responsibility to check the status of funds
transfers and bills payment (i.e. rejected) transactions. We shall have no
obligation or liability if a transfer or payment is not completed due to
insufficiency of funds. Likewise, it is your responsibility to provide
alternative methods for the transfer/payment. If in case of multiple fund
transfers/payments from one source account, and the total available
balance of the account cannot accommodate all of the transfers/payments,
we shall have sole discretion to determine which of the transfers/payments
to complete.
You can only transfer funds to and from accounts of the same currency.
Immediate fund transfers and bills payment can be done before the cut-off
time in Manila, Philippines. Post-dated and recurring transfers and
payments can be scheduled and will automatically be done on the date
indicated for transfer/payment. Post-dated and recurring transfers and
payments are scheduled at least one (1) banking day before the date of the
transfer/payment. The maximum number of months for post-dated and
recurring transfers/payment is twelve (12).
You understand that you may transfer funds to third parties with deposit
accounts, provided the third party account is enrolled in order to proceed
with the transaction.
We will impose fund transfer amount limits.
Likewise, we reserve the right to change the limits without prior notice.
5

Checkbook Reorder
You understand that your application for a checkbook, is subject to the
approval of the branch officer where your account and/or source account
was opened. You agree that any cost or service charge incurred to process
your application will be debited from your account without need for further
demand, notice or consent. Checkbooks will be available for pick-up at your
branch of account once delivered.
Individual / Corporate Account
It is understood and agreed that any transaction made for the Individual /
Corporate Account by you and your authorized users through bCommerce is
performed with the consent of the individual / corporation. You shall be
liable for all the liabilities and obligations incurred by you and your user/s
For corporate accounts, you shall report to us any changes of authorized
users and you shall be held accountable for any transactions made if these
changes have not been reported to your Branch of account.
bCommerce Database Clean-up
In the event you fail to access your bCommerce account within three(3)
months after enrollment or for any three(3) month period, we will
automatically unenroll you from the bCommerce database.
Service Charges
You agree that any cost or service charge incurred will be debited from your
account without need for further demand, notice or consent. We will not be
held liable for the failure of some transactions due to insufficient funds as a
result of our deduction of any charges as authorized by your acceptance of
these terms.
Termination of Service
You may request that we terminate your access permanently by visiting any
of the Bank's branches. You will remain responsible for any transactions
made on your account, subject to the conditions herein, until the time of
cancellation. Bank of Commerce shall not be liable for any or all-remaining
scheduled transactions that you previously set up after the cancellation.
We may terminate your access at any time, provided you have been given
thirty (30) calendar days prior notice of such termination. Liabilities you
incurred shall survive the termination.
We may terminate your access without prior notice if:
6

You have breached these Terms and Conditions;


We learn of your death, bankruptcy or lack of legal capacity or that you
have committed an act of bankruptcy or that a bankruptcy petition has
been presented against you;
There are insufficient funds to cover payments or payment instructions
given; or
Other reasonable grounds for termination (in which case all reasonable
effort will be made to advise you of the circumstances of termination or
suspension)
Other Agreements
Transactions performed in bCommerce shall likewise be subject to our rules
and regulations pertaining to savings and current accounts, as well as for
Bills Payment as so far as they are applicable.
Disclosure of Accounts
You agree to waive your right regarding the confidentiality of deposits under
RA No. 1405, as amended, should the disclosure be necessary and relevant
to complete the transaction desired by us and/or by yourself, and shall
render us, its officers and employees free and harmless from all liabilities
due to the said disclosure.
Notices
Notices, statements and similar matters pertaining to bCommerce shall be
mailed/delivered to your last known address as appearing on our records or
picked up by you from us. Notice to one shall be considered as notice to
other Users.
Indemnification
You shall hold Bank of Commerce or its officers and employees free and
harmless from any and all claims, losses, damages, proceedings or
expenses, legal or otherwise, arising from or in connection with the
implementation of this Agreement and the use of the internet banking
facility, bCommerce and shall indemnify us for such claims, losses, damages
or expense. You agree that we shall not be held liable for any loss or damage
resulting from any and all errors unintentionally committed, any computer
software or hardware errors (including computer viruses) resulting to failure
in completion of a transaction, any actions or transactions by an individual
that uses your USER ID and PASSWORD or circumstances which we have
7

no direct control, including but not limited to the failure of telephone or


other communications, electronic and mechanical equipment, and problems
with the Internet service providers. Likewise, we shall not be held liable for
any loss or damage caused by any act or omission of any third party, such
as a provider of telecommunications services, Internet access or computer
software and hardware, or any circumstances beyond our control such as
severe weather, flood, earthquake or other natural disasters, fire, war,
strike, acts of civil or military authority, computer virus, equipment failure,
interruption or failure of electricity and communication facilities.
Governing Law
This Agreement shall be governed by the laws of the Republic of the
Philippines as well as all applicable rules and regulations of the Bangko
Sentral ng Pilipinas. Should judicial action be necessary to enforce this
Agreement or to collect your obligation incurred under this Agreement,
venue shall be in Makati, Philippines or in such place where we have a
branch at our option. In case of suit or where collection is referred to a
collection agent, you agree to pay us attorneys fees equal to 25% of the total
demand but in no case less than Php5,000 and liquidated damages equal to
25% of our total claim aside from actual costs of collection.
Additional Terms of Use
Trademarks/Use of Logos
All logos in the bCommerce Internet Banking Services are either trademarks
or registered trademarks of Bank of Commerce, or our licensors, and may
not be copied, imitated or used, in whole or in part, without the prior
written permission of Bank of Commerce. Further, these logos may not be
altered, modified or changed in any way, or used in a manner that is
disparaging to Bank of Commerce. Likewise, logos may not be displayed in
any manner that implies sponsorship or endorsement by us.
Software Requirements
You understand that this site is best accessed by Microsoft Internet
Explorer Version 6.0 and higher, or Mozilla Firefox version 1.2 and higher.

Potrebbero piacerti anche