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ID shall be unique to you and when used together with your Password will
enable you to access the Banks bCommerce Internet Banking Services.
For your enrollment application in bCommerce, you shall specify your
Primary Account (Current/Savings Account) which will be the basis for the
Bank to identify the approving Branch. bCommerce online enrollment
requires you to visit your Branch of account to confirm your enrollment
before we approve your enrollment. You understand that only those
accounts that you specifically enroll will be provided with Internet Banking
Services.
We shall not be liable to you if you are not able to gain access to
bCommerce. You realize that at certain times, some or all of the Internet
Banking services may not be available due to maintenance and/or
computer, telecommunication, electrical or network failure or any other
reasons beyond our control.
You assume full responsibility for the security of your password as well as
transactions made using the said password. You understand that for your
own safety, we will disable your password should the wrong password be
used three (3) times. To access your account under bCommerce you may
request for the unlocking your password from your Branch of account.
You acknowledge that we shall have no obligation to verify authenticity of
any instruction received from you through the use of your Banks
bCommerce Internet Banking Services accounts and without further
inquiry, act on any directives contained in that instruction. The Bank shall
be entitled (but not bound) to give effect to any instruction received, in the
terms in which it was received. The Bank's record of any instruction be final
and binding.
PASSWORD
The password shall be used to access your Banking Transactions, which
includes Account Inquiry, Fund Transfer to enrolled accounts (own and
Third Party), Bills Payment, as well as other requests, which includes
Checkbook Request and Statement of Account Request.
You agree not to disclose your password to any person, and assume full
responsibility for all transactions made in your accounts through the use of
your password. You understand that we will act upon all instructions and
information received from your password, and as such, any Banking
Transaction effected using your password is presumed to be performed and
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Tell us the date and time of your transaction. To facilitate our
investigation, supply the
following details as applicable depending on the
type of transaction: account number / s,
merchant, subscriber number,
amount, and reference number for the transaction in question.
We will inform you of the results of our investigation immediately, and we
will correct any error promptly. However, we do not guarantee reversal of
your transaction that has been completely consummated and is irreversible.
Local Reference Number
For every successful transaction a Local Reference Number shall be
assigned to you to serve as your reference. However, a financial transaction
may be denied if the designated account is insufficiently funded, the
password, subscriber Number entered is incorrect, or for reasons of
security.
We will send an email notification for any successful or unsuccessful
transactions conducted through bCommerce, such transactions will also
appear under the View Details Status of Transaction Function of
bCommerce.
Transaction Date
Transactions performed after the daily cut-off time in Manila, Philippines,
will be reflected as a transaction of the next banking day and subject to our
regular processing time, which may from time to time be amended. The term
banking day refers to any day which commercial banks in Metro Manila,
Philippines are open for business, this excludes Saturdays, Sundays and
legal Philippine holidays, including special non-working holidays declared
by the appropriate government authority.
Offline Transactions
We shall not be held liable for not allowing the client to transact when any
of our application systems, i.e. Silverlake Integrated Banking System (SIBS),
, ON/2 ATM System, and any other systems are not online.
Account Inquiry
You can access the current balance, available balance and transaction
history of all your enrolled accounts. The Account Balance can be viewed in
Philippine Peso for Peso accounts and US Dollar for FCDU accounts. All
your transaction movements for the previous month up to one (1) year can
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also be viewed under Transaction History. Any request for more than a year
up to five (5) years shall be coursed through your Branch of account as the
Anti-Money Laundering Committee (AMLC) mandates the five (5) year
retention of records.
Fund Transfers and Bills Payment
Only cleared and available/withdrawable balances of your enrolled accounts
shall be considered for fund transfers and bills payment. In case of
insufficient funds in your account, the transfer or payment request will be
automatically rejected and no further attempt will be made by us to make
the transfer or payment. We shall not be obliged to carry out any transfer or
payment instructions because of insufficient funds from the source account.
We shall not be responsible for any charges imposed or any other action
taken by a payee if your account has insufficient funds, was put on hold or
closed, was frozen or garnished by order of court or other qualified
authority, was incomplete and incorrect in transfer/payment information,
and any other circumstances beyond our reasonable control which prevent
the transfer/payment, despite reasonable precautions taken by us.
It is understood that it is your responsibility to check the status of funds
transfers and bills payment (i.e. rejected) transactions. We shall have no
obligation or liability if a transfer or payment is not completed due to
insufficiency of funds. Likewise, it is your responsibility to provide
alternative methods for the transfer/payment. If in case of multiple fund
transfers/payments from one source account, and the total available
balance of the account cannot accommodate all of the transfers/payments,
we shall have sole discretion to determine which of the transfers/payments
to complete.
You can only transfer funds to and from accounts of the same currency.
Immediate fund transfers and bills payment can be done before the cut-off
time in Manila, Philippines. Post-dated and recurring transfers and
payments can be scheduled and will automatically be done on the date
indicated for transfer/payment. Post-dated and recurring transfers and
payments are scheduled at least one (1) banking day before the date of the
transfer/payment. The maximum number of months for post-dated and
recurring transfers/payment is twelve (12).
You understand that you may transfer funds to third parties with deposit
accounts, provided the third party account is enrolled in order to proceed
with the transaction.
We will impose fund transfer amount limits.
Likewise, we reserve the right to change the limits without prior notice.
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Checkbook Reorder
You understand that your application for a checkbook, is subject to the
approval of the branch officer where your account and/or source account
was opened. You agree that any cost or service charge incurred to process
your application will be debited from your account without need for further
demand, notice or consent. Checkbooks will be available for pick-up at your
branch of account once delivered.
Individual / Corporate Account
It is understood and agreed that any transaction made for the Individual /
Corporate Account by you and your authorized users through bCommerce is
performed with the consent of the individual / corporation. You shall be
liable for all the liabilities and obligations incurred by you and your user/s
For corporate accounts, you shall report to us any changes of authorized
users and you shall be held accountable for any transactions made if these
changes have not been reported to your Branch of account.
bCommerce Database Clean-up
In the event you fail to access your bCommerce account within three(3)
months after enrollment or for any three(3) month period, we will
automatically unenroll you from the bCommerce database.
Service Charges
You agree that any cost or service charge incurred will be debited from your
account without need for further demand, notice or consent. We will not be
held liable for the failure of some transactions due to insufficient funds as a
result of our deduction of any charges as authorized by your acceptance of
these terms.
Termination of Service
You may request that we terminate your access permanently by visiting any
of the Bank's branches. You will remain responsible for any transactions
made on your account, subject to the conditions herein, until the time of
cancellation. Bank of Commerce shall not be liable for any or all-remaining
scheduled transactions that you previously set up after the cancellation.
We may terminate your access at any time, provided you have been given
thirty (30) calendar days prior notice of such termination. Liabilities you
incurred shall survive the termination.
We may terminate your access without prior notice if:
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