28 Elmcroft Place,

Westergate, Chichester, +44 (0) 7870 930694

Mark James West Sussex PO20 3XL mark@the-james.net
United Kingdom

Opportunity Sought
Designer and Developer, Databases and User Interfaces

Summary
 Nine years experience of database analysis, design and development including mission-critical
point-of-sales and inventory control systems for major UK- and European-based retailers
 Proven expertise in executing projects within budget and timeframe constraints, both as an
individual developer and within project teams

Expertise and Skills

 Database systems analysis, design and
development
 Extensive exposure to Oracle, Ingress and
Microsoft SQL Server database
management systems
 Uniface v7 and v8 applications
development
 Familiarity with OpenVMS and UNIX
servers in development, testing and
production environments
 Preparation of technical documentation
 Knowledge of object-oriented
programming techniques and application
development (e.g. C, C++, C#, Visual Basic)

Experience
Uniface Developer 2008-2009
Welcom Software LLP, Harrogate, North Yorkshire, UK
Providers of specialist proprietary inventory-control systems for retail distributors and high-street stores
 Created, maintained and revised database tables on Oracle 10g and Microsoft SQL Server
 Designed, tested and implemented enhancements to database systems and user interfaces,
according to client company needs
 Main achievement: Identified and implemented changes to existing applications, resulting in
greater stability, improved performance and enhanced usability

Uniface Analyst and Programmer 2003-2008

The Carphone Warehouse, North Acton, London, UK
Europe’s largest mobile phone retailer, with over 1000 stores in 15 countries
 Frequently updated the in-house point-of-sales system, implemented across all 1000 sales
outlets, to meet new business needs and opportunities
 Identified and developed enhancements to the company’s inventory management system to
allow better integration with, and support for, related systems (e.g. sales, repair)
 Provided subject matter expertise and mentoring to developers locally and off-shore
 Held sign-off responsibility during code review, technical design document review, and process
improvement review cycles
 Main achievement: Participated in the design, development, testing and implementation of a
new repair tracking system, streamlining the management of customer handset repair requests.
The new system enhanced customer service across all retail outlets, offered performance
tracking for repair engineers, and facilitated appropriate charge-back on warranty repairs
yielding substantial cost benefits to the organization
Database Administrator 2002 (3-month contract)
TCS Limited, Balsall Common, Coventry, UK
Provider of reservations and ticketing services to trade show organizers in the UK
 Designed, developed and implemented script-based user interface data entry tools
 Developed script-based applications to print admission tickets from the database and to extract
potential duplicate ticket orders
 Main achievement: Developed a new script-based user interface to an existing database system
enabling call-centre-based ticket reservations

Uniface Developer 1998-2002

Protocol Systems Ltd, Nottingham, UK
Developer and provider of HR systems to support Further Education recruitment and placement
 Contributed to the development of a system to support a US-based client’s staff benefits
selection process (health, dental, retirement) as part of an overall HR tool
 Contributed to development of the Further Education applicants tracking system
 Prepared documentation providing a user-focused overview of the application structure,
facilitating staff training and support
 Main achievement: Developed an applicant tracking system that allowed clients’ HR teams to
record vacancies, track applicants, match applicants with vacancies and monitor vacancy status

Education and Training

Visual Basic 2002
Wilmorton College, Derby, UK
 Visual Basic language fundamentals
 Application development principles and tools
 Database development and integration into applications

Computer Studies (Higher National Diploma – HND) (Merit) 1996-1998

The People’s College (Nottingham Trent University), Nottingham, UK
 Principles of software development
o systems analysis
o procedural and object-oriented programming methods
 Relational database analysis and design
 Applications software in a business environment

HND Foundation 1995-1996

The People’s College (Nottingham Trent University), Nottingham, UK
 Mathematics
 Sciences
 Communications
 Business studies
 Computer science

“A” levels 1993-1995

Wilmorton College, Derby, UK
 Computer science
 History

Computer-aided Drafting and Design (City & Guilds) 1990-1992

Burton-upon-Trent Computer Training Centre
 Computer-aided design (AutoCAD v10)
 Computer technology