MGT 311 FINAL EXAM (LATEST 2014)

To purchase this, visit here

http://www.coursehomework.com/product/mgt-311-final-exam-latest-2014/
Contact us at:

+1 315-750-4434
help@coursehomework.com

MGT 311 FINAL EXAM (LATEST 2014)

1) In her work in the publishing industry, Vera seeks out new authors whom
she considers promising. In the past 2 years she has found a number of new
writers whose work she thought was exceptional, and immersed herself in the
task of helping them shape their manuscripts for submission to her managers
for publishing. Although she was extremely proud of the results, none of the
authors she worked with were chosen for publication. Vera believes that the
decision not to publish these authors was based on personal rivalries within
management, rather than the quality of her writers' work. She is extremely
frustrated, dreads coming into work each morning, and is seriously thinking
of resigning. How can Veras job attitude best be described?

A.

Low job satisfaction and low job involvement

B.

High job satisfaction and low job involvement

C.

Low job satisfaction and high job involvement

D.

High job satisfaction and high job involvement

2) Julia works as a receptionist at a real-estate company. Her boss just came

in the door and yelled at her, telling her that the front office was a mess and
that she needed to get up and clean it immediately. After her boss left the
room, Julia grabbed three magazines and violently slammed them into the
trash can. Which of the following best describes Julia's action?

A.

An affect

B.

A thought

C.

A mood

D.

An emotion

3) Erin works on a software help desk. After being yelled at by a customer

about the state of her company's software, she becomes angry, and has to
take a short break to calm down. What makes her anger an emotion, rather
than a mood?

A.

It is a simple, unambiguous feeling.

B.

It interferes with her capacity to work effectively.

C.

It has contextual stimulus.

D.

It can be controlled given some time.

4) Any incompatibility between two or more attitudes or between behavior

and attitudes results in what?

A.

Organizational dissonance

B.

Cognitive dissonance

C.

Attitudinal clarification

D.

Values clarification

5) What is the degree to which a person identifies with his or her job, actively
participates in it, and considers his or her performance as being important to
self-worth?

A.

Job satisfaction

B.

Job involvement

C.

Job stability

D.

Organizational commitment

6) What term is used for those emotions that an organization requires

workers to show and considers appropriate for a given job?

A.

Felt emotions

B.

Required emotions

C.

Conditional emotions

D.

Displayed emotions

7) Janet needs to assign a very important advertising account to one of her

writers. First she reviewed each writers work load, then she studied the sales
data of the products for the last three campaigns of each writer, then she
reviewed each writer's annual review to familiarize herself with their goals.
Finally, she gave the account to Paula, a very creative, efficient writer who
has had high sales results with her last three clients' products. What is Janet's
management style is based on?

A.

Organizational behavior studies

B.

Substantive evidence approach

C.

Preconceived notions

D.

Systematic study

8) Basing managerial methods on the best available scientific evidence is

called what?

A.

Systematic study

B.

Organizational behavior

C.

Evidence-based management

D.

Conceptual management

9) The manager at a construction site observes that he is spending a great

deal of time interviewing prospective employees. This is due to the large
amount of absenteeism and turnover among his skilled workers. While
questioning exiting employees, he discovers that many of them quit because
they feel the work place is too dangerous. In particular, several foremen have
stated that the need to get the job done quickly is more important than a few
rules, and have gone as far as to mock the courage of workers who question
this attitude. What is the best way for the manager to control the deviant
behavior of the foremen?

A
.

Ordering the foremen to conform with the required safety standards

B
.

Finding out why the foremen place a greater importance on finishing

the job than on safety

C
.

Firing the foremen and promoting new foremen from the current pool
of workers

D
.

Taking over the work of the foreman himself

10) Phil loves sales. He has been a stellar sales person since he was 12.
Recently he was awarded a full paid trip for two to Puerto Rico for breaking a
company sales record. Phil is so motivated to work, he has set a new goal to
break his old record in the coming year. Taking into account selfdetermination theory, why did the company recognition and award, an
extrinsic reward, motivate Phil?

A
.

The reward was seen as a coercive method of increasing sales and

motivated Phil to prove himself intrinsically.

B
.

The reward was imposed to work toward a standard that Phil could
not believe in, and his intrinsic motivation suffered.

C
.

The reward increased Phils sense of competence by providing

feedback that improved his intrinsic motivation.

D
.

The reward increased Phil's sense of competence by providing

feedback that diminished his intrinsic motivation.

11) Tony loves programming. He was on the ground level of the computer
revolution. This year his boss has set personal goals for each of the
programmers, one of which includes a presentation from each programmer
about a project. Tony is very annoyed because he has a tremendous amount
of work to do and he will have to spend the weekend, his personal time,
preparing the presentation. Taking into account self-determination theory,
why did his managers goals and the presentation reduce Tony's motivation?

A
.

The internally imposed goal feels coercive, causing Tony's intrinsic

motivation to suffer.

B
.

The self-imposed goal increases his sense of competence, causing

the intrinsic motivation to suffer.

C
.

The externally imposed goal is an external reward, causing Tony's

intrinsic motivation to increase.

D
.

The externally imposed goal feels coercive, causing Tony's intrinsic

motivation to suffer.

12) Glendon has a degree in business and worked for 2 years at an

international firm in Spain. When the firm suffered cutbacks and Glendon
returned home, he took a job at a nonprofit agency mentoring at-risk Spanishspeaking children. Glendon earns a third of what he earned in the business
world, but has decided that his new goal is to acquire a larger case load and
continue to use his Spanish to help people. Which theory explains why
Glendon is happy with a much smaller external reward for his work?

A.

Self-imposition of goals

B.

nAch

C.

Self-concordance

D.

Extrinsic motivation

13) Today Marci's boss entered her cubicle and told her that her work has
been fantastic, and that because of her last project the client is going to give
the company all of their business. Marci's boss continued to talk about what a
great job she's doing. When her boss left, Marci felt very confident and
satisfied with herself and her job. Marci's boss uses communication in which
of the following functions?

A.

Motivation

B.

Control

C.

Emotional expression

D.

Information

14) What can managers do to make sure that important information is not
withheld from them through silence?

A.

Listen to and support diverse opinions.

B.

Deal with information overload.

C.

Interpret what they see and call it reality.

D.

Tell employees what they want to hear.

15) When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail
to 400 managers, he erred by selecting the wrong

A.

channel for his message

B.

message

C.

distribution

D.

emotional charge

16) Araceli is a team member in a large corporation. She never speaks in the
team meetings because she has seen members talk behind each others' backs
outside of the meetings. Members are constantly monitoring the other
member's work, looking for a mistake to point out in a meeting. According to

the information provided, which contextual factor is most likely hindering the
success of Araceli's team?

A.

Adequate resources

B.

Climate of trust

C.

Team structure

D.

Performance evaluations

17) Ayesha is leading a group to develop a prototype for a new product. She
has chosen three people to work with her. Ben and Tom are good friends and
socialize on the weekend. They are both very creative. Julian is older than Ben
and Tom, but they have worked together before and been quite productive.
Julian is organized. Ayesha has never worked with any of the men, but knows
the product well. She brings the highest level of expertise. Which of the
following statements best describes Ayesha's group?

A.

High norms, low cohesiveness, high productivity

B.

Low norms, low cohesiveness, low productivity

C.

High norms, high cohesiveness, high productivity

D.

Low norms, high cohesiveness, low productivity

18) Irma does not like a few of the standard operating procedures adapted for
the new project. However, she discussed the items with the team and told
them that she realized she was in the minority and that she would adapt the
new procedures to maintain smooth operations within the team. What is this
type of intention called?

B.

Accommodating

C.

Collaborating

D.

Compromising

19) Angelina feels that her cubicle neighbor talks too loudly on the phone, but
in other ways she is a great neighbor. Angelina gets annoyed every time her
neighbor's phone rings, but she has decided it is simply not worth the trouble
to talk to her neighbor. What is Angelina's conflict intention called?

A.

Avoiding

B.

Accommodating

C.

Compromising.

D.

Collaborating

20) For process conflict to be productive, it must be

A.

Kept high

B.

Kept low

C.

Kept at low to moderate levels

D.

Kept at moderate levels

21) The right inherent in a managerial position to give orders and expect
orders to be obeyed is termed

A.

chain of command

B.

authority

C.

power

D.

unity of command

22) ________ are consistent with recent efforts by companies to reduce costs,
cut overhead, speed up decision making, increase flexibility, get closer to
customers, and empower employees.

A.

Wider spans of control

B.

Narrower spans of control

C.

Matrix structures

D.

Simple structures

23) What is the process through which employees are adapted to an

organization's culture?

A.

Personalization

B.

Mentoring

C.

Socialization

D.

Institutionalization