Acer Altos G310 - ServiceMan

Altos G310
Service Guide
Service guide files and updates are available

on the CSD web; for more information,
please refer to http://csd.acer.com.tw
PART NO.: VD.G31VF.001

PRINTED IN TAIWAN
Revision History
Please refer to the table below for the updates made on Altos G310 service guide.
Date
2004/06/18
II
Chapter
CH2
Updates
update the BIOS Screen -- Product Information on
page 27.
Copyright
Copyright 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.

Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Conventions
The following conventions are used in this manual:
IV
Screen messages
Denotes actual messages that appear

on screen.
NOTE
Gives bits and pieces of additional

information related to the current
topic.
WARNING
Alerts you to any damage that might

result from doing or not doing specific
actions.
CAUTION
Gives precautionary measures to

avoid possible hardware or software
problems.
IMPORTANT
Reminds you to do specific actions

relevant to the accomplishment of
procedures.
Preface
Before using this information and the product it supports, please read the following general information.
1.
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2.
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
Table of Contents
Chapter 1
System Introduction
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Internal Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
System Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
ASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Intelligent Platform Management Interface (IPMI) . . . . . . . . . . . . . . . . . . . . . . .21
Chapter 2
System Utilities
22
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Total Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Advanced Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Peripheral Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
IDE Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Floppy Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
PCI/PnP Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Boot Settings Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Onboard Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Event Log Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Remote Access Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
System Health Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Chapter 3
Disassemble and Replacement
48
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Standard Disassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the Housing Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the CD-ROM, Floppy and HDD . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Removing the DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Removing the System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Removing the Mainboard and Extention Board. . . . . . . . . . . . . . . . . . . . . . . .54
Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Removing the Power Button and USB Module . . . . . . . . . . . . . . . . . . . . . . . .55
Standard Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Reassemble the Power Button and USB Modules . . . . . . . . . . . . . . . . . . . . .57
Reassemble the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Reassemble the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
VII
Table of Contents
Reassemble the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Reassemble the System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Reassemble the DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Reassemble the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Reassemble the CD-ROM, Floppy and HDD. . . . . . . . . . . . . . . . . . . . . . . . . .61
Chapter 4
Troubleshooting
62
Bootblock Linitialization Code Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Bootblock Recovery Code Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
POST Code Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Chapter 5
Jumper and Connector Information
68
Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Front Panel I/O and LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Chapter 6
FRU (Field Replaceable Unit) List
80
Altos G310 Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Part List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Appendix A
Model Definition and Configuration . . . . . . . . . . . . . . 86
Appendix B
Test Compatible Components
87
Windows NT4.0+SP6 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Windows 2000 Advanced Server Environment Test . . . . . . . . . . . . . . . . . . . . . 90
Windows 2003 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Windows XP Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Linux RedHat 9.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
RatHat Linux Advanced 3.0 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . .98
NetWare 4.2 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Appendix C
VIII
Online Support Information
102
Chapter 1
System Introduction
Features
System
!
Processor
!
Support for an Intel Pentium 4 processor with hyper-threading technology in a mPGA478

socket
Chipset
!
North Bridge: Intel 82875P Memory Controller Hub (MCH)
South Bridge: Intel 82801 ER I/O Controller Hub (ICH5-R)
LAN Controller
!
Supporting 533MHz FSB 2.8GHz Pentium 4(Northwood) processor, or 800MHz FSB 3.0 to
3.4 GHz Pentium 4 (Prescott) processors.
Intel 82547GI Gigabit Controller
Mini BMC Controller

!
National Semiconductor PC87431M
1. IPMI 1.5 Support

2. SMBUS Management
3. Temperature/Voltage/Fan sensors monitoring
!
Memory
!
Four 184-pin DIMM Sockets
2.5V, 400MHz/333MHz Dual Channel DDR DRAM interface, 128 bit data interface ( Single
Channel, 64 bit data interface supported) and memory with unbuffered ECC support.
Support for 256Mb, 512Mb and 1Gb memory technologies

1. Up to 1.0 GB utilizing 256Mb technology
2. Up to 2 GB utilizing 512 Mb technology
3. Up to 4 GB utilizing 512 Mb technology
Up to 4GB of capacity
Up to 6.4GB/s maximum b/w
PC3200 (400 MHz): to run 400 MHz memory at full speed requires an Intel Pentium 4
processor with 800 MHz system bus frequency.
PC2700 (333 MHz): to run 333 MHz memory at full speed requires an Intel Pentium 4
PC2700 (333 MHz): memory will run at 320 MHz frequency when using an Intel Pentium 4
NOTE: Not supported double sided x16 DIMMs
!
Chapter 1
Cache
!
Nothwood: 512 KB
Prescott: 1MB On-die
Media Storage
!
One 3.5 inch, 1.44 MB floppy drive
One 5.25 inch high speed CD-ROM drive
Additional Media Storage Capacity

!
Support for two 3.5 inch S-ATA, ATA, or SCSI hard disk drives
Four additional 5.25 inch half-height bays (One has been occupied by CD-ROM)
BIOS
!
512KB Flash ROM for system BIOS that integrates with AMI BIOS V8.0.
RTC
!
256 byte Battery Backed CMOS RAM
Built in NS PC87373 super I/O controller
System clock/calendar with battery backup
Power Supply
!
Standard 300W ATX12V
PFC Power Supply
Internal Interface
!
Memory Interface
!
AGP Slots
!
Four DIMM sockets support four DDR 333/400 unbuffered ECC or Non-ECC SDRAM
modules
One AGP 8X Slot
IDE Interface
!
E-IDE Controller built in Intel ICH5R ( Canterwood South Bridge)
Two IDE Channels / 2 Sereial ATA Ports
Prodives up to 4 IDE devices in ICH5R Combined Mode, or 6 IDE devices (including two
SATA devices) in ICH5R Enhanced Mode.
One Parallel ATA
Support Ultra DMA66/100 mode
Diskette Drive Interface

!
Built-in NS PC87373 super I/O controller
16 byte data FIFO
Data Rate and Drive Control Register
DMA enable logic
Support 3.5-inch diskette drives
Support 1.44M/2.88M Byte format; 1M/2M bps data transfer rate
PCI Slots
!
System Management Circuits

!
Five 32-bit / 33 MHz / 5V PCI slots PCI 2.2
128-pin on-board Winbond W83791D
I/O APIC device for SMP interrupt support

Altos G310
LAN Connector
!
One RJ-45 jacks for LAN connectors
One Parallel Port
Connectivity
!
Serial Port
!
USB Port
!
Chapter 1
Two high speed NS PC87373 compatible UART with send/receive 16 byte FIFO serial port
Six USB ports support Universal HCI specification for USB 2.0 (2 front, 4 rear)
Front Bezel
No.
Item
CD-ROM Drive
CD-ROM Headphone Port
CD-ROM Volume Control
CD-ROM Activity Indicator
FDD Eject Button
FDD (Floppy Disc Drive)
FDD Activity Indicator
Security Keylock
System Power Indicator
10
System Power Button
11
USB 2.0 Ports (two)
12
5.25-inch half-height bays
13
CD-ROM stop/eject button
Altos G310
Front Panel
No.
Item
CD-ROM
CD-ROM Headphone Port
CD-ROM Volume Control
CD-ROM Activity Indicator
FDD Eject Button
FDD (Floppy Disc Drive)
FDD Activity Indicator
Security Keylock
System Power Indicator
10
System Power Button
11
USB 2.0 ports (two)
12
5.25-inch half-height bays
13
CD-ROM stop/eject button
Chapter 1
Rear Panel
No.
1
Item
Main Power Supply Unit
PS/2 Mouse Port
PS/2 Keyboard Port
Parallel/Printer Port
Serial Ports (two)
USB 2.0 Ports (four)
Gigabit LAN Port (10/100/1000 Mbps)
AGP Add-On Card (actual ports vary by configuration)
Side panel tool-less screws (top and bottom)
10
System venitlation/fan exhaust
11
Main power supply fan-exhaust
Altos G310
Internal Components
No.
Item
Power Supply Unit
System Fan
Mainboard
PCI Bus Slot
HDD Bays
3.5 Device Bay
5.25 Device Bay
Chapter 1
System Block Diagram
Altos G310
System Board Layout

The mainboard becomes accessible once you open the system. It should look like the figure shown below.
Label
Component
Label
Component
AGP1
AGP Slot
BAT1
Battery
CPU FAN
CPU Fan Connector
DIMM 1,2,3,4
DIMM Slot
FDD1
Floppy Disck Drive Connector
J10
Front Panel Header
J11
Buzzer Connector
J3
PS/2 KBMS
J4
Serial and Parallel Ports
J5
Dual USB and RJ45
J6
Extend Interface
J7
Power Port and12V Power Connector
J9
Main Power Connector
JP9
EXT PCI 1,2
JP8
Clear CMOS
I C Feature Connector
PCI1,2,3
PCI Slots
Extension PCI Slots
PIDE 1,2
Primary IDE Connector
Secondary IDE Connector

SATA 1,2
S-ATA Port
SYSFAN1,2
FAN Connector
U1
LAN Connector
U12
Clock Generator
U14
CPU Slot (478pin)
U15
875P Chipset
U20
ICH5R Chipset
U22
I/O Connector
Chapter 1
Label
10
Component
Label
Component
U23
BIOS
U25
Mini-BMC
USB1
Front USB Connector
USB2
Dual USB Connector
Altos G310
Hardware Specifications and Configurations

System Board Major Chips
Item
System core logic
Controller
NB (Canterwood): Intel 875P
SB (Canterwood): ICH5R
Super I/O controller
NS PC87373
LAN controller
Intel 82547GI
Memory controller
Build in Intel 875P
AGP controller
Build in Intel 875P
E-IDE controller
Built in Intel ICH5R (Canterwood South Bridge)
Keyboard controller
PC87373
RTC
CYPRESS CY28405-2
Processor
Item
Specification
Type
Intel Pentium 4 Northwood and Prescott processor in Flip Chip Pin Grid Array
(FC-PGA) Package
Slot
Socket 478
Speed
Depends on CPU, which is local configured
Bus frequency
FSB 400/533/800 MHz
Voltage
Processor voltage can be detected by the system without setting any jumper
BIOS
Item
Specification
BIOS code programmer
AMI
BIOS version
V 8.0
BIOS ROM type
Bulk mode flash ROM
BIOS ROM size
512KB
BIOS ROM package
32-pin PLCC package
Supported protocol
PCIX 1.0, PCI 2.2, APM1.2, VESA/DPMS (VBE/PM V1.1), SMBIOS 2.3, E-IDE
1.1, ACPI 1.0b, ESCD 1.03, PnP 1.0a, Bootable CD-ROM 1.0, USB 1.1, UHCI
1.0, ANSI ATA 3.0, ATAPI
Boot from CD-ROM feature
Yes
Supports LS-120 drive
No
Supports BIOS boot block feature
Yes
BIOS password control
Yes
Chapter 1
11
BIOS Hotkey List

Hotkey
Function
Description
Enter BIOS Setup Utility
Press while the system is booting to enter BIOS Setup Utility.
Cache Memory
Item
Specification
First-Level Cache Configurations

Cache function control
Enable/disable by BIOS Setup
Second-Level Cache Configurations

The information below is only applicable to systems installed with a Pentium III processor.
Tag RAM location
On processor
L2 Cache RAM location
On processor
L2 Cache RAM type
PBSRAM (Pipelined-burst Synchronous RAM)
L2 Cache RAM size
Depends on CPU, which is local configured.
L2 Cache RAM speed
Full of the processor core clock frequency (Advanced Transfer Cache)
L2 Cache function control
L2 Cache scheme
Fixed in write-back
VRD
Function
CPU VRD
VRM specification
VRM 10.0
Typical Voltage
0.8375 - 1.6 volt
Power Source
12 volt
Maximum Output
91A
System Memory
Item
12
Specification
Onboard embedded memory size
0MB
Memory socket number
4 sockets
Supported memory size per socket
256MB / 512MB / 1024MB
Supported maximum memory size
4GB (1024MB x 4)
Supported memory type
DDR Unbuffered
Supported memory speed
DDR 333/400 MHz
Supported memory voltage
2.5 V
Supported memory module package
184-pin DIMM
Support parity check feature
Yes
Support Error Correction Code (ECC) feature
Yes
Memory module combinations
It is recommended that you AVOID using modules from different

manufacturers or that run at different speeds from each other.
Altos G310
Memory Combinations
DIMM1
DIMM2
DIMM3
Memory
Interleave
DIMM4
Dynamic Mode
Throughput
level
256MB
512MB
1-Way
Yes
1GB
256MB
256MB
512MB
512MB
1G
1G
2-Way
256MB
256MB
256MB
256MB
512MB
512MB
512MB
512MB
1GB
1GB
1GB
1GB
2-Way
Yes
Yes
Memory Throughput Level

Throughput Level
Memory Configuration
4 (Highest)
2-way memory interleave with dynamic mode
2-way memory interleave without dynamic mode
1-way memory interleave with dynamic mode
1 (Lowest)
1-way memory interleave without dynamic mode
LAN Interface
Item
Specification
LAN controller
Intel 82547GI
LAN controller resident bus
CSA Bus
LAN port
One RJ-45 on board (J5)
Function control
IDE Interface
Item
IDE controller
Specification
Built-in Intel ICH5R (Canterwood South Bridge)
IDE controller resident bus
PCI bus
Number of IDE channel
Supported IDE interface
E-IDE (up to PIO mode, Multi-word (8237 style) DMA mode and Ultra DMA modes
0 through 5)
Supports LS-120
No
Supports bootable CD-ROM
Yes
Function control
Chapter 1
13
Diskette Drive Interface

Item
Diskette drive controller
Specification
Diskette drive controller resident bus
LPC bus
Supported diskette drive formats
1.44MB, 2.88MB format and slim type diskette drive
Function control
Serial Port
Item
Specification
Serial port controller
Serial port controller resident bus
LPC bus
Number of serial port
Serial port locations
J4
Supports 16550 UART
Yes
Connector type
9-pin D-type male connector
Optional serial port I/O address

(via BIOS Setup)
3F8h
2F8h
3E8h
2E8h
Optional serial port IRQ

(via BIOS Setup)
IRQ 4
IRQ 11
Memory Address Map

Address
Size
Function
0000000-009FFFF
640 KB System Memory
Onboard DRAM
00A0000-00BFFFF
128 KB Video RAM
Reserved for Graphics Display Buffer
00C0000-00CFFFF
32 KB I/O Expansion ROM
Reserved for ROM on I/O Adapters
00D0000-00D3FFF
00D4000-00D7FFF
00D8000-00DBFFF
00DC000-00DFFFF
00E0000-00E7FFF
32 KB for SCSI BIOS
Reserved for SCSI BIOS
00E8000-00EFFFF
32 KB
Reserved Onboard
00F0000-00FFFFF
64 KB BIOS
Non-Cacheable
System ROM BIOS (ROM)

System RAM BIOS (DRAM)
0100000-0F9FFFF
System Memory
0FA0000-0FFFFFF
384 KB I/O Card Memory
Onboard DRAM
Reserved for Memory Map
I/O Card
Non-Cacheable
1000000-FFFFFFF
14
System Memory
Onboard DRAM
Altos G310
I/O Address Map

Hex Range
Device Function
000-01F
DMA Controller-1, 8237
020-027
Interrupt Controller-1 8259
030-037
040-047
System Timer (8254-1)
050-057
System Timer (8254-1)
060-06F
Keyboard Controller 8742
070-07F
Real-Time Clock, NMI Mask
080-09F
DMA Page Register 74LS612

Speed Status Register
0A0-0BF
0C0-0DF
DMA Controller-2, 8237
0F0-
CLEAR Math Co-processor BUSY
0F1-
RESET Math Co-processor
0F8-0FF
Math Co-processor
0CF8
PCI Configuration Address Reg
0CFC
PCI Configuration Data Reg
1F0-1F7
Fixed Hard Disk
278-27F
Parallel Port 2
2F8-2FF
Serial Port 2
378-37F
Parallel Port 1
3B0-3BF
Monochrome Display
3C0-3CF
EGA, VGA, SVGA
3D0-3DF
CGA, VGA, SVGA
3F0-3F7
Floppy Disk Controller
3F7-3FF
Serial Port 1
IRQ Assignment Map

Interrupt Channel
Function
IRQ0
Timer output 0
IRQ1
Keyboard
IRQ2
Reserved
IRQ3
Serial Port 2
IRQ4
Serial Port 1
IRQ5
Reserved
IRQ6
Floppy Diskette
IRQ7
Printer Port
IRQ8
Real Time Clock
IRQ9
Reserved
IRQ10
Reserved
IRQ11
Reserved
IRQ12
PS/2 Mouse
IRQ13
Numeric Processor
IRQ14
Embedded Hard Disk
IRQ15
Reserved
Chapter 1
15
PCI Interrupt Routing

PCI Devices
PCI Slot 1
REQ#/GNT#
P_REQ#1
IDSEL
Others
D_AD17
From SB / PCI Slot
D_AD18
From SB / PCI Slot
D_AD19
From SB / PCI Slot
D_AD20
From SB / PCI Slot
D_AD21
From SB / PCI Slot
P_GNT#1
PCI Slot 2
P_REQ#2
P_GNT#2
PCI Slot 3
P_REQ#3
P_GNT#3
PCI Slot 4
P_REQ#4
P_GNT#4
PCI Slot 5
P_REQ#5
P_GNT#5
16
Altos G310
Power Management
Power Saving Mode Phenomenon List
Power Saving Mode
Device Standby mode
Global Standby mode
Chapter 1
Phenomenon
!
Independent power management timer for HDD devices (0-15 minutes, time step
= 1 minute)
Hard disk drive goes into STANDBY mode (for ATA standard interface)
Disable V-sync to control the VESA DPMS monitor
Resume method: device activated (keyboard for DOS, keyboard & mouse for
Windows)
Resume recovery time: 3-5 seconds
Global power management timer (1-60 minutes)
Hard disk drive goes into STANDBY mode (for ATA standard interface)
Disable H-sync and V-sync signals to control the VESA DPMS monitor
Resume recovery time: 7-10 seconds
17
Environmental Requirements
Item
Specifications
Temperature
Operating
+10 to +35C
Non-operating
-10 to +60C
Non-operating (Storage package)
-20 to +60C
Humidity
Operating
20% - 80% RH, non-condensing
Non-operating (unpacked)
Non-operating (Storage package)
Vibration
18
Operating (unpacked)
5 - 16.2 Hz: 0.38mm(peak to peak)

16.2 - 250 Hz: 0.2G
Non-operating (packed)
5 - 27.1 Hz: 0.60G

27.1 - 50 Hz: 0.4mm (peak to peak)
50 - 500 Hz: 2.0G
Altos G310
Mechanical Specifications
Item
Specification
Dimensions
W/O Bezel
186(W) X 424(H) X 460(D)mm
W/Bezel
186(W) X 424(H) X 477(D)mm
Color
Black
I/O ports
PS/2 keyboard port, PS/2 mouse port, two USB ports, one LAN ports, two
serial port
Slots
5 PCI slots , 1AGP Slot
Main board
FS-1100A
Drive bays
4 x 5.25
Switching power supply
One standard 30W ATX12
Material
Housing : Metal base and top cover (thickness=1.0mm, bezel

thickness=0.8mm)
Indicators
System Event Indicator, Hard Disk Activity Indicator, Power Indicator, Power
Supply Indicator
Switch
Power Switch
Panel
Chapter 1
: Plastic bezel (thickness=3.0mm)
19
ASM
ASM 6.0
ASM is a system management tool based on the Simple Network Mangement Protocol ( SNMP) and
Remote Rrocedure Call (RPC) via service provider. It detects server problems related to the processor
thermal condition, voltage detection, fan status or redundant power supply status.
This feature is designed primarily for server supervisors and management information system (MIS)
personnel to help them detect errors or potential trouble spots in their network servers through a single
management station.
ASM consists of two major parts:
20
ASM-Console- a Windows-based monitoring station that communicates with the ASM-Agents.
ASM-Agent(s)- the individual servers managed by the ASM-Consol
Altos G310
Intelligent Platform Mangement Interface ( IPMI)

IPMI stands for Intelligent Platform Management Interface. IPMI is an open standard hardware
manageability interface specification. It provides an architecture that defines how unique device can all
communicate with the CPU in a stadard way.
With IPMI, the CPU has only one thing to communicate with-the IPMI Event Log. The CPU only has to ask
what has changed since the last time it asked. Every device communicates directly, through IPMI, to the
Event Log, which is used to record, in a consistent way, all status events for the unique device. This
simplifies the agent-handling routine. The system only needs a single agent, and it will not need to be
changed when you move from five devices to manage, for example, to six. And the system doesnt need to
change the way to CPU checks the Event Log when a new device is added to the system; it always checks
in the same way, whether there is one device or a hundred. With IPMI, use of the CPU is minimized, so
overall system performance improves.
There are four elements of IPMI: Intelligent Platform Management Interface, Intelligent Platform
Management Bus, Intellignet Chassis Management Bus, and Baseboard Management Controller. Detailed
description of each element listed below.
Intelligent Platform Management Interface ( IPMI )

IPMI is the specification for the management controller command sets, including command sets for
sensors, event logs, and sensor data record access, as well as the specification for the data formats,
including sensor data records, event log entries, and FRU inventory information. IPMI is also the name used
for the overall standardization effort.
Intelligent Platform Management Bus ( IPMB)

IPMB is the I2C-based, multi-master bus used for intra-chassis communication with satellite
management controllers. Here sensor devices and cards with IPMI bus access can be added to the IPMI
standard.
Intelligent Chassis Management Bus ( ICMB )

ICMB is the RS-485 based inter-chassis management bus, based on IPMB. It is used for common chassis
and emergency management functions, including power and reset control, chassis status, events, and
FRU inventory.
Baseboard Management Controller (BMC)

BMC is used to monitor baseboard temperatures and voltages, and to manage the system event log and
non-volatile storage for sensor data records. It provides a system software interface to the Intelligent
Platform Mangement Bus. 1
The description of IPMI and IPMI elements is copied from IPMIs white paper, published by HEWLETT PACKARD,
in February 1998.
Chapter 1
21
22
Altos G310
Chapter 2
System Utilities
Introduction
Most systems are already configured by the manufacturer or the dealer. There is no need to run
Setup when starting the computer unless you get a Run Setup message.
The Setup program loads configuration values into the battery-backed nonvolatile memory called
CMOS RAM. This memory area is not part of the system RAM.
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the
system cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
Before you run Setup, make sure that you have saved all open files. The system reboots
immediately after you exit Setup.
Chapter 2
22
Setup Menu
The computer employs the latest AMI BIOS CMOS chip with support for Windows Plug and Play.
This CMOS chip contains the ROM Setup instructions for configuring the mainaboards BIOS. The
BIOS(Basic Input and Output System) Setup utility is a menu driven utility that enables you to make
changes to the system configuration and tailor your system to suit your individual work needs.
BIOS is a ROM-based configuration utility that displays the systems configuration status and
provides you with a tool to set system parameters. These parameters are stored in non-volatile
battery-backed-up CMOS RAM that saves this information even when the power is turned off.
When the system is turned back on, the system is configured with the values found in CMOS.
Configure such items as:
-- Hard drives, diskette drives, and peripherals
-- Password protection from unauthorized use
-- Power Management Features
This Setup utility should be executed under the following conditions:
-- When changing the system configuration
-- When a configuration error is detected by the system and you are prompted to make changes
to the Setup utility.
-- When redefining the communication ports to prevent any conflicts
--When making changes to the Power Management configuration
--When changing the password or making other changes to the security setup
BIOS Setup Options at Boot
The user will be able to initiate SETUP by pressing the respective keys.
<F2> Enter the BIOS Setup
23
Chapter 2
Main Menu
Parameter
Description
Options
BIOS Build Date
The date when the BIOS build
MM/DD/YY)
BIOS Version
Version Control
N/A
SMBIOS Version
SMBIOS version of BIOS
x.x.x
System Time
Use these items to set the correct time.
(HH:MM:SS)
System Date
Use these items to set the correct date
(mm/dd/yy)
Systeme Information
Display the system information
Press [Enter] for sub

menu
Product Information
Display the product information
Press [Enter] for sub

menu
Chapter 2
24
System Information
Parameter
25
Description
Option
Processor Type
Processor type that is currently installed
XXXXXXXX
Processor Speed
Processor speed that is currently installed
x.xGHz
CPU ID
CPU ID for the CPU
xxxxh
Level 1 Cache
Data Cache Size
xxxKB
Level 2 Cache
Cache Size
xxxKB
Floppy Drive A
Shows the size and type of the floppy drive

if installed.
Shows not installed if not present
x.xxMB xxxxx
Not installed
Primary IDE Channel Master

Primary IDE Channel Slave
Secondary IDE Channel Master
Secondary IDE Channel Slave
S-ATA Port0
S-ATA Port1
Shows device type if present

Shows Not Detected if not present or not
detected
Hard Disk
CDROM
Not Detected
Total Memory
Shows total installed memory size

Press [Enter] for sub-menu
xxxxMB
DDR Memory Type
Memory speed
xxxxMHz
Interleave Support
The memory interleave mode that is

currently running
One Way
Two Way
Four Way
Serial Port 1 (Address/IRQ)
Display BIOS assigned system resource

for this device
xxx, IRQx
Parallel 1 Port (Address/IRQ)
Display BIOS assigned system resource

for this device
xxx,IRQx
Chapter 2
Parameter
Description
Option
Mouse (PS/2, USB)
Display device type if device is present

Display None if device is not present
PS/2, None
None, USB
PS/2, USB
None, None
Keyboard (PS/2, Mouse)
Display device type if device is present

Display None if device is not present
PS/2, None
None, USB
PS/2, USB
None, None
Total Memory
Parameter
Description
Option
DIMM1
Display Memory Size/Memory Type if enabled
xxxMB/Memory
DIMM2
Display Display (Bank #) if the specific bank is

disabled by BIOS
Disabled (Bank #)
DIMM3
Disabled by BIOS
Not installed
DIMM4
Display Not Installed if not populated
N/A
Chapter 2
26
Product Information
Parameter
27
Description
Option
System Product Name
Display the string that is stored in SMBIOS table

Type1 : Offset 05h:Product Name. It is flashed at
factory and would be updated by SMBIOS update
utility.
Altos XXXX
System Serial No.
Unique ID. Display the string that is stored in

SMBIOS table: Type 1:offset 08h
00000000000000000000
Baseboard ID
Baseboard identification. Display the string that is

xxxxxxxxxx
stored in SMBIOS table: Type 2:Offset 05h:Product
It is flashed at factory and would be updated by
SMBIOS update utility.
Baseboard Serial No
Display the string that is stored in SMBIOS table:

Type 2:Offset 07h: Serial Number. It is flashed
at factory and would be updated by SMBIOS
update utility.
xxxxxxxxxxxxxxxx
Chapter 2
Advanced Menu
The advanced menu contains parameter values that define how the system behaves on startup.
WARNING:Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause
the system to malfunction.
Press [Enter] to enter the submenu scree of the parameters shown in the screen below.
Item
Parameter
Peripheral Configuration
IDE Configuration
Floppy Configuration
PCI PnP Configuratoin
Boot Settings Configuration
Onboard Device Configuration
Event Log Configuration
Remote Access Configuration
System Health Monitoring
Chapter 2
28
Peripheral Configuration
Parameter
29
Description
Option
Serial Port A
(Address/IRQ)
Serial port 1 address and IRQ (interrupt request)

setting
Disabled
3F8/IRQ4
2F8/IRQ3
3E8/IRQ4
2E8/IRQ3
Serial Port B
(Address/IRQ)
Serial port 2 address and IRQ (interrupt request)

setting
Disabled
2F/8/IRQ3
3E8/IRQ4
3E/8/IRQ4
Parallel Port Address
Sets a logical base address for the parallel port
Disabled
378
278
3BC
Parallel Port Mode
Sets the operation mode for the parallel port
Normal
Bi-Directional
EPP
ECP
Parallel Port IRQ
Optional Default. Safe Default.
IRQ5
IRQ7
Chapter 2
IDE Configuration
The IDE Configuration submenu lets you define the parameter settings related to the hard disk.
Parameter
IDE Configuration
Decription
P-ATA Mode: default setting. P-ATA device is
configured in legacy mode.
Combined Mode: allows configuration of P-ATA
and S-ATA devices in legacy mode.
Disabled: disables IDE controller for P-ATA and
S-ATA devices.
S-ATA Runing Enhanced Default is Enabled if IDE Configuration is set to

Mode
P-ATA Mode.
When enabled, S-ATA device is configured in
NATIVE mode and P-ATA device is configured in
LEGACY mode
Primary IDE Master
Primary IDE Slave
Secondary IDE Master
Secondary IDE Slave
Third IDE Master
Fouth IDE Master
Chapter 2
Display detected device type.

Display None if not detected.
Press [Enter] to display sub-menu
Option
P-ATA mode
Combined Mode Uption
Disabled
Enabled
Disabled
Device Type
None
30
Primary IDE Master
Parameter
31
Description
Option
Device
Type of IDE Device
N/A
Vendor
Vendor of the selected IDE device
N/A
Size
Size of the selected device
N/A
Type
Configure the driver type.
Not installed
Auto
CD-ROM
ARMD
LBA/Large Mode
Select the hard disk drive translatoin method. For

Disabled
drivers with more than 504MB, the LBA mode is nec- Auto
essary.
Block Mode
Auto: The Data transfer from and to the device occurs Disabled
multiple sectors at a time if the device supports it.
Auto
Disable: The Data transfer from and to the device
occurs one sector at a time
PIO Mode
Select PIO ( Programmed Input/Output) Mode. Mode Auto

0 to 4 provide successive increase of performance. 0
1
2
3
4
Chapter 2
Parameter
Description
Option
DMA Mode
Optimal Default
Failsafe Default
Auto
SWDMAn
MWDMAn
UDMAn
S.M.A.R.T
Enable or disable the S.M.A.R.T ( Self- Monitoring,

Analysis and Reporting Technology) in the internal
hard disk. If Auto is selected, the BIOS will enable
the S.M.A.R.T if the driver supported.
Auto
Disabled
Enabled
32-bit Data Transfer
Optimal Default
Failsafe Default
Disabled
Enabled
Chapter 2
32
Floppy Configuration
The floppy configuration submenu displays the type of floppy drive installed in the server.
Parameter
Floppy Drive A
33
Description
Floppy disk drive type
Option
1.44/1.25MB
None
Chapter 2
PCI/PnP Configuration
The PCI/PcP Configuration submenu lets you specify the settings for the PCI devices.
Parameter
Description
Option
USB Function
Enables the systems USB ports
Legacy USB Support
Enable this parameter when you intend to use a USB Disabled

device and are using a non-Plug and Play operating Auto
system, such as DOS.
PCI Slot-1~5 IRQ Reference
Sets a parameter for the PCI buses.
Chapter 2
Enabled
Disabled
Auto
34
Boot Settings Configuration

The boot settings configuration submenu lets you specify the preferred setting for system bootup.
Parameter
35
Description
Option
Quick Boot
Allows BIOS to skip certain tests while booting.

This will decrease the time needed to boot the
system.
Enabled
Disabled
Quite Boot
Disabled: Displays normal POST messages.

Enabled: Displayes OEM Logo instead of POST
messages.
Enabled
Disabled
Hyper-Threading
Technology
Enabled: Enable CPU Hyper-Threading for HT

enabled processor(s).
Disabled: Disabled CPU Hyper-Threading for HT
enabled processor(s).
Enabled
Disabled
Auto-detect CPU Frequency
Default is Enabled
Enabled
Disabled
CPU Frequency to Bus

Ratio
Grayed is On and Numlock LED on the keyboard is Xx to 1

on.
Bootup Num Lock
Default is On and Numlock LED on the keyboard

is on.
On
Off
Chapter 2
Parameter
Description
Option
PS/2 Mouse Support
Default is Enabled
Disabled PS/2 device if disabled.
Enabled
Disabled
Wait for F1 if Error
Default is Enabled. Display below message when

POST error occurred. Wait for 5 seconds and
continuing to boot up.
Press F1 to continue or F2 to enter BIOS setup.
Display below message and stop continuing the
POST process when POST error occurred.
Enabled
Disabled
MPS 1.4 Support
If you enable this item, the system BIOS MP table will Enabled
be compatible with MultiProcessor Specification
Disabled
version 1.4
Memory Test
Allows BIOS to skip certain tests while booting.

Decreases the time needed to boot the system.
Chapter 2
Enabled
Disabled
36
Onboard Device Configuration

The onboard device configuration submenu displays the types of devices the system board can support.
Parameter
37
Description
Option
OnBoard LAN
Gigabit ethernet support
Enabled
Disabled
OnBoard S-ATA
Serial ATA drive support
Enabled
Disabled
Chapter 2
Event Log Configuration
NOTE: If there are any event logs recorded. View Event Log and Mark All Events As Read will appear. If
no event recorded, these two options will NOT appear.
Chapter 2
38
Parameter
Description
Options
Event Logging
Enables or disables the event logging function of

the system
Enabled
Disabled
Clear All Event Logs
Pop-up a new diaglog box, to confirm if user wants

to clear all event logs now.
The message in the diaglog box: Clear All
Event Logs now ?
Yes
No
View Event Log
Press [Enter] to display detail event log message
BIOS POST Event

Logging
Allow/Not allow logging or BIOS POST events
Enabled
Disabled
ECC Event Logging
ECC(Error Correcting Code) tests the accuracy of

data as it passes in and out of memory. When this
parameter is enabled, single-bit and multi-bit
memory errors will be recorded in the event log.
Enabled
Disabled
PCI Device Event

Logging
PCI( Peripheral Component Interconnect) is a

32-bit bus that supports a 64-bit extension for new
processors, such as Pentium processors. It can
run at clock speeds of 33 or 66 MHz. When this
parameter is enabled, any PCI device error will be
recorded in the event log.
Enabled
Disabled
AC Power Lost/Recovery When this parameter is enabled, any instance of AC Enabled

power lost will be monitored and logged in the event Disabled
log.
39
Intrusion Event logging
Allow logging of chassis intrusion events.
Enabled
Disabled
Software NMI
Default is Enabled
Do not assert NMI if disabled
Enabled
Disabled
Chapter 2
Remote Access Configuration

The remote access configuration submenu lets you specify settings related to the systes remote
management features.
Parameter
Description
Option
Remote Access
Enables or disables remote access.

Selecting Serial enables remote access and opens
a submenu to configuration system parameters.
Disabled
Serial
Serial Port Number
Default is COM1 when remote access is set to

Serial
COM1
COM2
Serial Port Mode
COM1 default is 115.2K

COM2 default is 19.2K
115200 8,n,1
57600 8,n,1
19200 8,n,1
POST-Boot Support
Default is Disabled
If Enabled, system will keep redirection connection
active after booting to OS.
If Disabled, the connection will be deactivated.
Disabled
Enabled
Terminal Type
Default is PC-ANSI, which is the standard PC-type

terminal. VT100 works for English as the select
language. VT-UTF8 uses Unicode.
PC ANSI
VT100
VT-UTF8
Chapter 2
40
Parameter
Flow Control
41
Description
Selecting Hardware enables flow control of remote
access.
Option
None
Hardware
Chapter 2
System Health Monitoring

The system health monitoring submenu lets you check various system parameters. This information
is for reference only, no parameters in this submenu can be changed.
Parameter
Description
Option
CPU Temperature
Current CPU temperature detected by the sensor on 58 C/136 F

the board
System Temperature
Current board temperature detected by the sensor on 33 C/91 F

the board
CPU Fan Speed
Current CPU Fan speed detected
2646RPM
System Fan Speed
Current System Fan speed detected
9121RPM
Chassis Status
Itemize the detail of each voltage
Chapter 2
42
Power Menu
The power menu allows you to configure the systems power management feature.
Parameter
43
Description
Options
ACPI Aware O/S
Yes/No ACPI support for operating system.

Yes: If OS supports ACPI.
No: If OS does not support ACPI.
Yes
No
Power Management
Enable or disable APM support.
Enabled
Disabled
Restore on AC Power
Loss
Defines the power state to resume to after a system

shutdown that is due to an interruption in AC power.
When set to Last State, the system will return to the
active power state prior to shutdown.
When set to Stay Off, the system remains off after
power shutdown.
Last State
Always On
Off
Power Button Mode
When set to instant On/Off, the power button

serves as a standard on/off button.
When set to Suspend, pressing the power button
will activate the power-saving suspend mode.
Instant
On/Off
4-Sec Over write
Chapter 2
Boot Menu
The boot menu allows you to specify the preferred settings during system bootup.
Press [Enter] to enter the submenu screen of the parameters shown in the screen below.
Parameter
Description
Option
Boot Device Priority
Specifies the boot sequence from the availabledevices.
Removeable Devices
Hard Disk Drives
Specifies the available hard disk drives boot

sequence. Only first drive could boot the system
CD-ROM Drive
Removable Devices
Specifies the available removable devices boot

sequence. Only first drive could boot the system
Hard Drive
ATAPI CDROM Drives
Specifies the available CD-ROM drives boot

sequence. Only first drive could boot the system.
N/A
Chapter 2
44
Boot Device Priority

The boot device priority submenu lets you specify the boot search sequence during the POST process.
BIOS setup wil ldisplay an error message if the drive specified is not bootable.
Parameter
45
Description
1st Boot Device
Sets the device from which the system will first attempt to boot up.
2nd Boot Device
Sets the device from which the system will attempt to boot up when
the first attempt failed.
3rd Boot Device
Sets the device from which the system will attempt to boot up
when the first and second attempts failed.
Chapter 2
Security Menu
Parameter
Description
Option
Supervisor Password
Prevents unauthorized access to the BIOS setup.
Not Installed
Installed
User Password
Secures your system against unauthorized use. Once you set

this password, you have to type it whenever you boot the
system. User password is available only when a Supervisor
password is set.
Not Installed
Installed
Change Supervisor
Password
You can install a Supervisor password, and if you install a supervisor password,
you can then install a user password. A user password does not provide access to
many of the features in the Setup utility. If you highlight these items and press
Enter, a dialog box appears which lets you enter a password. You can enter no
more than six letters or numbers. Press Enter after you have typed in the password. A second dialog box asks you to retype the password for confirmation.
Press Enter after you have retyped it correctly. The password is required at boot
time, or when the user enters the Setup utility. The characters allow for password
are ( a-z, A-Z,0-9). Six characters are allowed for a password.
Clear User Password
Highlight this item and type in the current password. At the next dialog box press
Enter to disable password protection.
Clear User Password
Press [Enter] to remove the User password.
Chapter 2
46
Exit Menu
47
Parameter
Description
Save Changes and Exit
Exit system setup wiht saving the changes
Discarding Changes and Exit
Exit system setup without saving the changes.
Load Optimal Defaults
Load Optimal Defaults
Load Failsafe Defaults
Load Failsafe Defaults
Discard Changes
Discard changes
Chapter 2
Chapter 3
Disassemble and Reassemble

This chapter contains step-by-step procedures on how to disassemble the server system for maintenance
and troubleshooting.
To disassemble the computer, you need the following tools:
!
Wrist grounding strap and conductive mat for preventing electrostatic discharge
Phillips screw driver and twizer
NOTE: The screws for the different components vary in size. During the disassembly process,
group the screws with the corresponding components to avoid mismatch when putting
back the components.
Chapter 3
48
General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
49
1.
Turn off the power to the system and all peripherals.
2.
Unplug the power cable from the system.
Altos G310
Disassembly Flowchart
Chapter 3
50
Standard Disassembly Procedure

This section tells you how to disassemble the system when you need to perform system service.
Please also refer to the disassembly video, if available.
CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it.
Removing the Housing Cover

1.
Remove the two thumbscrews located at the rear end of the left panel.
2.
Slide the left panel rearward before detaching it from the chassis.
3.
Unlock the door with the key to release the side panel.
4.
Push the latch and open the front panel to more than a 45 degrees angle and move it away from the
chassis.
Removing the CD-ROM, Floppy and HDD
51
1.
Disconnect the CD-ROM power cable and IDE cable
2.
Disconnect the floppy power cable and IDE cable
3.
Disconnect the hard disk drive power cable and IDE cable
Altos G310
4.
Pulling the CD-ROM, floppy and hard disk drive from the chassis.
5.
Detach the bracket from the CD-ROM.
6.
Detach the bracket from the floppy.
7.
Detach the bracket from the hard disk drive.
Removing the Cables

1.
Disconnect the power cable from the mainboard
2.
Disconnect the 12 voltage power cable from the mainboard.
3.
Disconnect the floppy IDE cable, primary IDE cable and the secondary IDE cable from the headers.
Chapter 3
52
Removing the DIMM

1.
Press the holding clips on both sides of socket outward to release the DIMM and take it away.
Removing the System Fan

1.
Disconnect the system fan cable.
2.
Take the system fan from the chassis.
Removing the CPU
53
1.
Disconnect the CPU fan cable from the mainboard
2.
Depress the locking lever to release the heatsink.
3.
Take the heatsink module away from the mainboard.
Altos G310
4.
Lift up the CPU locking lever until it is fully extended and take CPU away from the socket.
5.
Then press down the locking lever to the end.
Removing the Mainboard and Extension Board

1.
Remove the nine screws to release the mainboard.
2.
Then gently to take the mainboard from the chassis.
3.
To separate the extension daughter board from the mainboard.
Removing the Power Supply

1.
Removing the four screws located on the rear chassis.
2.
Take the power supply from the chassis.
Chapter 3
54
Removing the Power Button and USB Modules
55
1.
Remove the two screws to release the lock switch cable.
2.
Then take the lock switch cable away.
3.
Remove the two screws to release the module.
4.
Take the module away from the chassis.
5.
Take the USB module away from the chassis.
6.
Remove the one screw to release the lock.
7.
Then take the lock away from the chassis.
Altos G310
8.
Remove the one screw to release the power button board from the bracket.
9.
Take the power button board from the bracket.
10. Disconnect the intrusion alarm cable.

11. Disconnect the cable from the power button board.
12. Remove the two screws.

13. Take the USB module away from the bracket.
14. Disconnect the USB cable.
Chapter 3
56
Standard Reassembly Procedure

This section tells you how to reassemble the system when you need to perform system service.
Please also refer to the disassembly video, if available.
CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it.
Reassemble the Power Button and USB Modules
57
1.
Reconnect the USB cable to the USB board.
2.
Place the USB board module to the bracket.
3.
Then secure the two screws to fasten it.
4.
Reconnect the power button cable to the power board.
5.
Reconnect the intrusion alarm cable.
6.
Place the power button module to the bracket.
7.
Secure the one screw to fasten the board.
Altos G310
8.
Aim at the secure position to place the lock module.
9.
Secure the one screw to fasten the lock.
10. Place the USB module to the position.

11. Place this module to this position.
12. Secure the two screws to fasten the module.
13. Place the lock switch cable on the position and secure the two screws to fasten it.
Chapter 3
58
Reassemble the Power Supply

1.
Aim at the track to place the power supply to the chassis.
2.
Then secure the four screws.
Reassemble the Mainboard and Extension Board

1.
Reconnect the extension daughter board to the mainboard.
2.
Aim at the I/O shield position to place the mainboard with caution.
3.
Secure the nine screws to fasten the mainboard.
Reassemble the CPU
59
1.
Lift up the lever to straight.
2.
Aim at the Pin 1 mark to place the CPU.
3.
Press down the lever to fasten the CPU.
Altos G310
4.
Place the heatsink to the position.
5.
Hook the CPU locking lever to fasten it.
6.
Reconnect the CPU fan cable to the position.
Reassemble the System Fan

1.
Place the system fan to the chassis.
2.
Reconnect the system fan cable to the position.
Reassemble the DIMM

1.
Insert the DIMM to the socket.
2.
And press the holding clips inward to lock the DIMM in place.
Chapter 3
60
Reassemble the Cables

1.
Reconnect the secondary IDE cable, primary IDE cable and floppy IDE cable to the mainboard.
2.
Reconnect the 12 voltage power cable to the mainboard.
3.
Reconnect the power cable to the mainboard.
Reassemble the CD-ROM, Floppy and HDD
61
1.
Place the bracket to the hard disk drive.
2.
Aim at the screw position to place the bracket on CD-ROM.
3.
Place the bracket to the floppy.
Altos G310
4.
According the track to insert hard disk drive to the chassis.
5.
Aim at the position to insert the floppy.
6.
Aim at the position to insert the CD-ROM.
7.
Reconnect the IDE cable and power cable to the hard disk drive.
8.
Reconnect the IDE cable and power cable to the floppy.
9.
Reconnect the IDE cable and power cable to the CD-ROM.
10. Attach the front panel to the chassis.

11. Attach the side panel to the chassis.
12. Secure the two screws to fasten the side panel.
Chapter 3
62
63
Altos G310
Chapter 4
Troubleshooting
This chapter provides troubleshooting information for the Altos G310:
Chapter 4
Bootblock Initialization Code Checkpoints
Bootblock Recovery Code Checkpoints
POST Code Checkpoints
Beep Codes
62
Bootblock Initialization Code Checkpoints

The bookblock initialization code sets up the chipset, memory and other components before system
memory is available. The following table describle the type of checkpoints that may occur during the
bootblock initialization portion of the BIOS:
Checkpoint Code
63
Description
Before D1
Early chipset initialization is done. Early super I/O initialization is done including
RTC and keyboard controller. NIMI is disabled.
D1
Perform keyboard controller BAT test. Checks if waking up from power

management suspend state. Save power-on CPUID value in scratch CMOS.
D0
Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock
checksum.
D2
Disable CACHE before memory detection. Execute full memory sizing module.
Verify that flat mode is enabled.
D3
If memory sizing module not executed, start memory refresh and do memory
sizing in Bootblack code. Do additional chipset initialization. Re-enable CACHE.
Verify that falt mode is enabled.
D4
Test base 512KB memory. Adjust policies and cache first 8MB. Set stack.
D5
Bootblock code is copied from ROM to lower system memory and control is
given to it BIOS executes out of RAM.
D6
Both key sequence and OEM specific method is checked to determine if BIOS
recovery is forced. Main BIOS checksum is tested. If BIOS recovery is
necessary, control flows to checkpoint E0.
D7
Restore CPUID value back into register. The Bootblock-Runtime interface

module is moved to system memory and control is given to it. Determine
whether to execute serial flash.
D8
The Runtime module is uncompressed into memory. CPUID information is

stored in memory.
D9
Store the Uncompressed pointer for future use in PMM.

Copying Main BIOS into memory. Leaves all RAM below 1MB Read-Write
including E000 and F000 shadow areas but closing SMRAM.
DA
Restore CPUID value back into register. Give control to BIOS POST.
Altos G310
Bootblock Recovery Code Checkpoints

The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to
occur because the user has forced the update or the BIOS checksum is corrupt. The following table
describle the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS.
Checkpoint
Description
E0
Initialize the floppy controller in the super I/O. Some interrupt vectors are
initialized. DMA controller is initialized 8259 interrupt controller is initialized.
L1 cache is enabled.
E9
Set up floppy controller and data. Attempt to read from floppy.
EA
Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.
EB
Disable ATAPI hardware. Jump back to checkpoint E9.
EF
Read error occured on media. Jump back to checkpoint EB.
E9 or EA
Determine informatoin about root directory of recovery media.
F0
Search for pre-defined recovery file name in root directory.
F1
Recovery file not found.
F2
Start reading FAT table and analyze FAT to find the clusters occupied by the
recovery file.
F3
Start reading the recovery file cluster by cluster.
F5
Disable L1 cache.
FA
Check the validity of the recovery file configuration to the current configuration
of the flash part.
FB
Make flash write enable through chipset and OEM specific method. Detect
proper flash part. Verify that the found flash part size equals the recovery file
size.
F4
The recovery file size does not equal the found flash part size.
FC
Erase the flash part.
FD
Program the flash part.
FF
The flash has been updated successfully. Make flash write disabled. Disable
ATAPI hardware. Restore CPUID value back into register. Give control to F000
ROM at F000:FFF0h
Chapter 4
64
POST Code Checkpoints

The POST checkpoints are the largest set of checkpoints during the BIOS pre-boot process. The following
table describes the type of checkpoints that may occur during the POST portion of the BIOS:
Checkpoint
65
Description
03
Disable NIMI,Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,
and Runtime data area. Also initialize BIOS modules on POST entry and GPNV
area. Initialize CMOS as mentioned in the Kernel Variable wCMOSFlags.
04
Check CMOS diagnostic byte to determine if battery power is OK and CMOS

checksum is OK. Verify CMOS checksum manually by reading storage area.
If the CMOS checksum is bad, update CMOS with power-on default values and
clear passwords. Initialize status register A.
Initializes data variables that are based on CMOS setup questions.
Initializes both the 8259 compatible PICs in the system.
05
Initializes the interrupt controlling hardware (generally PIC) and interrupt vector
table.
06
Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the
POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt.
Traps INT1Ch vector to POSTINT1ChHandlerBlock.
08
Initializes the CPU. The BAT test is being done on KBC.

Program the keyboard controller command byte is being done after Auto
detection of KB/MS using AMI KB-5.
C0
Early CPU Init Star--Disable Cache -- Init Loal APIC
C1
Set up boot strap processor Information
C2
Set up boot strap processor for POST
C5
Enumerate and set up application processors
C6
Re-enable cache for boot strap processor
C7
Early CPU lnit Exit
0A
Initializes the 8042 compatible Keyboard Controller
0B
Detects the processor of PS/2 mouse
0C
Detects the presence of Keyboard in KBC port
0E
Testing and initialization of different input devices. Also, update the Kernel
Variables.
Traps the INT09h vector, so that the POST INT9h handler gets control for
IRQ1. Uncompress all available language, BIOS logo, and Silent logo modules.
13
Early POST initialization of chipset registers
24
Uncompress and initialize any platform specific BIOS modules
30
Initialize System Management Interrupt
2A
Initializes different devices through DIM.
2C
Initializes different devices. Detects and initializes the video adapter installed in
the system that have optional ROMs.
2E
Initializes all the output devices
31
Allocate memory for ADM module and uncompress it. Give control to ADM
module for initialization. Initialize language and font modules for ADM.
Activate ADM moudle.
33
Initializes the silent boot module. Set the window for displaying text information.
Altos G310
Checkpoint
Description
37
Displaying sign-on message, CPU information, setup key message, and

any OEM specific information.
38
Initializes different devices through DIM.
39
Initializes DMAC-1 & DMAC-2
3A
Initializes RTC date/time
3B
Test for total memory installed in the system. Also, check for DEL or ESC keys
to limit memory test. Display total memory in the system.
3C
Mid POST initialization of chipset registers.
40
Detect different devices (Parallel ports, serial ports, and coprocessor in CPU,
....etc) successfully installed in the system and update the BDA, EBDA...etc.
50
Programming the memory hole or any kind of implementation that needs an

adjustment in system RAM size if needed.
52
Updates CMOS memory size from memory found in memory test. Allocates
memory for Extended BIOS Data Area from base memory.
60
Initializes NUMI-LOCK status and programs that KBD typematic rate.
75
Initialize Int-13 and prepare for IPL detection.
78
Initializes IPL devices controlled by BIOS and option ROMs.
7A
Initializes remaining option ROMs.
7C
Generate and write contents of ESCD in NVRam.
84
Log errors encountered during POST.
85
Display errors to the user and gets the user response for error.
87
Execute BIOS setup if needed. requested.
8C
Late POST initializations of system management interrupt.
8D
Build ACPI tables (if ACPI is supported)
8E
Program the peripheral parameters. Enable/Disable NMI as selected
90
Late POST initializations of system management interrupt
A0
Check boot password if installed
A1
Clean-up work needed before booting to OS
A2
Takes of runtime image preparation for different BIOS modules. Fill the free
area in F000h segment with 0FFh. Initializes the Microsoft IRQ Routing Table.
Repares the runtime language module. Disables the system configuration
display if needed.
A4
Initialize runtime language module
A7
Display the system configuration screen if enabled. Initialize the CPUs before
boot, which includes the programming of the MTRRs
A8
Prepare CPU for OS boot including final MTRR values
A9
Wait for user input at configure display if needed
AA
Uninstall POST INT1Ch vector and INT09h vector. Reinitialize the ADM module.
AB
Prepare BBS for Int 19 boot
AC
End of POST initialization of chipset registers
B1
Save system context for ACPI
00
Passes control to OS Loader (typically INT19h)
Chapter 4
66
Beep Codes
The following table describes the beep codes that are used by AMIBIOS:
Number of Beeps
67
Description
Memory refresh timer error
Parity error
Main memory read/ write test error
Mainboard timer not operational
Processor error
Keyboard controller BAT test error
General exception error
Display memory error
ROM checksum error
10
CMOS shutdown register read/write error
11
Cache memory bad
Altos G310
Chapter 5
Jumper and Connector Information

Jumpers and Connectors
Refer to the following figure for the location of the jumpers and connectors on the main board:
Connector/Jumper Label
Description
AGP1
AGP Slot
BAT1
Battery
CPUFAN
CPU Fan Connector
DIMM 1,2,3,4
DIMM Port
FDD1
Floppy Connector
J10
Front Panel Header
J11
Buzzer Connector
Chapter 5
68
Connector/Jumper Label
69
Description
J3
PS/2-KBMS
J4
Serial and Parallel Print Port
J5
Dual USB & RJ45
J6
Extend Interface
J7
Power Port & 12V Power Connector
J9
Main Power Connector
JP8
Clear CMOS
JP9
I2C Feature Connector
PCI 1,2,3
PCI Slot
EXT PCI 1, 2
Extention PCI Slots
PIDE 1,2
Primary IDE Connector

Secondary IDE Connector
SATA1,2
S-ATA Ports
SYSFAN 1,2
System FAN Connector
U1
LAN Connector
U12
Clock Generator
U14
478pin CPU Slot
U15
875P Chipset
U20
ICH5R Chipset
U22
I/O Controller
U23
BIOS
U25
Mini-BMC
USB1
Front USB Connector
USB2
Dual USB Connector
Altos G310
Print Port
Pin No.
Pin Description
STB#
2
3
Pin No.
Pin Description
15
-PERROR
DATA BUS1
16
-PPRINIT
DATA BUS 2
17
-PSLCTIN
DATA BUS 3
18
GND
DATA BUS 4
19
GND
DATA BUS 5
20
GND
DATA BUS 6
21
GND
DATA BUS 7
22
GND
DATA BUS 8
23
GND
10
ACK#
24
GND
11
BUSY
25
GND
12
PAPER EMPTY
26,27
GND
13
SELECT
G1
GND
14
PAUTOFD
G2
GND
Serial Port
CN2
Pin No.
Pin Description
Pin No.
Pin Description
NDCDA
NRTSA
NSINA
NCTSA
NSOUTA
NRIA
NDTRA
10
GND
GND
11
GND
NDSRA
Chapter 5
70
Serial ATA Port

CN21
SATA
1
2
3
4
5
6
7
CN21 SATA
Pin No.
Pin Description
Pin No.
Pin Description
GND
SATA_RXN0
SATA_TXP0
GND
SATA_TXN0
NC
GND
NC
SATA_RXN0
PS2-KBMS
J3
CON_PS2_2
MH1106-D6
11
9
7
T5
T3
T1
8
10
12
T2
T4
T6
5
3
1
B5
B3
16
15
14
13
17
B1
2
4
6
B2
B4
B6
J3
Pin No.
71
Pin Description
Pin No.
Pin Description
KBDATA
10
POWER
NC
11
MSCLK
GND
12
NC
POWER
13
GND
KBCLK
14
GND
NC
15
GND
MSDATA
16
GND
NC
17
GND
GND
Altos G310
Dual Stack USB Port
USB2
9
1
2
3
4
11
10
5
6
7
8
12
UB11123-8B0
UB1112C-81
USB2
Pin No.
Pin Description
Pin No.
Pin Description
5V_DUAL_BACK
USB DATA BUS
USB DATA BUS
USB DATA BUS
USB DATA BUS
GND
GND
GND
5V_DUAL_BACK
10
GND
Dual USB & RJ45 Connector
Pin No.
Pin Description
Pin No.
Pin Description
USB PWR
15
GND
USBP2N
16
GND
USBP2P_R
17
3.3V
GND
18
LINK_LEDJ
Chapter 5
72
Pin No.
73
Pin Description
Pin No.
Pin Description
USB PWR
19
3.3V
USBP3N_R
20
ACTIVE_LEDJ
USBP3N_R
21
GND
GND
22
GND
LTDP_8100
23
GND
10
LTDN_8100
24
GND
11
LRDP_8100
25
GND
12
NC
26
GND
13
NC
27,28
GND
14
LRDN_8100
29,30
GND
Altos G310
Front Panel I/O and LED

Front Panel Connector
J10
Pin No.
Pin
Definition
Power LED_A
Power LED Anode
5VSB
5VSB
Key
Key
Cooling Fault LED_A
Cooling Fault LED Anode
Power LED_C
Power LED Cathode
Cooling Fault LED_C
Cooling Fault LED Anode
HDD Activity LED_A
HDD Activity LED Anode
System Fault LED_A
NIC Activity LED Anode
HDD Activity LED_C
HDD Activity LED Cathode
10
System Fault LED_C
System Fault LED Cathode
11
Power Switch
Power Switch
12
NIC#1 Activity LED_A
13
Power Switch (GND)
Power Switch (GND)
14
NIC#1 Activity LED_C
NIC Activity LED Cathode
15
Reset Switch
Reset Switch
16
SMB_SDA
SMBus SDA
17
Reset Switch (GND)
Reset Switch (GND)
18
SMB_SCL
SMBus SCL
19
ACPI Sleep Switch
ACPI Sleep Switch
20
Chassis Intrusion
Chassis Intrusion
21
ACPI Sleep Switch (GND)
ACPI Sleep Switch (GND)
22
NIC#2 Activity LED_A
23
NMI to CPU Switch
NMI to CPU Switch
24
NIC#2 Activity LED_C
NIC#2 Activity LED Cathode
Chapter 5
74
LED Definition
LED Indicator
Color
Power/Sleep LED
Green
ON
S0: Power On
Green
Blink (1Hz with at 50% duty

cycle)
S1: Sleep
Amber
ON
S3
OFF
S4
Describes
OFF
S5
Green
On
System Ready/No alarm
Green

cycle)
System Ready but degraded

(Some CPU fault, DIMM killed)
/ memory reduction
Amber

cycle)
Non critical alarm (Redundant

FAN failure, Non-critical
temperature and voltage)
Amber
ON
Critical alarm (Critical Power

Modules Failure, Voltage
Power Supply, Critical
Temperature and voltage...)
-ALL
OFF
System not Ready (Post error/

NMI event/ CPU or terminator
missing...)
HDD LED
Green
Blink
Hard Disk Drive Access
OFF
No Access
LAN Activity
Green
ON
LAN /No Access
Green
Blink
LAN Access
OFF
Disconnect/ Idle
Status LED
75
Condition
Altos G310
Front USB Header

USB Header
Setting
Chapter 5
Pin No.
Signal Name
Pin Definition
VBUS
Front Panel USB power (port 0,1)
VBUS
Front Panel USB power (port 0,1)
D-
Front Panel USB Port 0 Negative

signal
D-
Front Panel USB Port 1 Negative

signal
D+
Front Panel USB Port 0 Positive

signal
D+
Front Panel USB Port 1 Positive

signal
GND
Ground pin
GND
Ground pin
Key
No Pin
10
Overcurrent
Front Panel USB Overcurrent

signal (port 0,1)
76
GPIO DefinitionConnector and Jumper Setting

Component
ICH5
SIO
Pin No.
Pin Define
Function Define
U3
GPI7
Front audio det
Y2
GP18
LAN_PEM#
AC3
GPI11
IPMI_ALERT#
W5
GPI13
IO_PME#
F22
GPO23
FWH_WP#
F21
GPIO34
VCC26_EN
103
GPIOE00
GPIO_POWER_LED
105
GPIOE02
GPIO_STATUS_LED
IDE Connector
22
24
26
28
30
32
34
36
38
40
2
4
6
8
10
12
14
16
18
Setting
Pin No.
1
3
5
7
9
11
13
15
17
19
21
23
25
27
29
31
33
35
37
39
Pin No.
Pin Define
-HDRST
21
IDE REQ
GND
22
GND
Device data 7
23
I/O WRITE
Device data 8
24
GND
Device data 6
25
I/O READ
Device data 9
26
GND
Device data 5
27
I/O RDY
Device data 10
28
Pull down for always

master
Device data 4
29
IDE ACK
10
Device data 11
30
GND
11
Device data 3
31
IRQ14
12
Device data 12
32
NC
13
Device data 2
33
Device address 1
14
Device data 13
34
NC
15
Device data 1
35
Device address 0
PIDE1
6
HL20201-UD2
HL2X20-A-N20 7
77
Pin Define
16
Device data 14
36
Device address 2
17
Device data 0
37
Device chip select S1
18
Device data 15
38
Device chip select S3
19
GND
39
HDDLED
20
NC
40
GND
Altos G310
Floppy Connector
Pin No.
Pin Define
Pin No.
18
Pin Define
GND
DIP#
DRVDEN0
19
GND
NC
20
STEP#
NC
21
GND
GND
22
WD#
NC
23
GND
GND
24
WE#
INDEX#
25
GND
GND
26
TRAK0#
10
MOA#
27
GND
11
GND
28
WP#
12
DSB#
29
GND
13
GND
30
RDATA#
14
DSA#
31
GND
15
GND
32
HEAD#
16
MOB#
33
GND
17
GND
34
DSKCHG
3
1
33
31
29
27
25
23
21
19
17
15
13
11
9
7
Setting
34
32
30
28
26
24
22
20
18
16
14
12
10
8
6
4
2
FDD1
HL0717N-P4
HL2X17-A-N5
Fan Connector
CPU FAN
Setting
CPUFAN
HF08030-P1
3
3 2
2 1
1
Pin No.
Pin Define
GND
FANPOWER 12V
LM85 TACH1
HF08030-P1
SYSFAN1
Setting
SYSFAN1
HF08030-P1
3
3 2
2 1
1
Pin No.
Pin Define
GND
FANPOWER 12V
LM85 TACH3
HF08030-P1
Chapter 5
78
SYSFAN2
Setting
SYSFAN2
HF08030-P1
3
3 2
2 1
1
Pin No.
Pin Define
GND
FANPOWER 12V
LM85 TACH2
HF08030-P1
I2C Connector
JP9
Setting
JP9
1
2
3
4
1
2
3
4
Pin No.
Pin Define
GND
IPMI_SCL
IPMI_SDA
TRIS
HB24041
HB4
Clear CMOS
J8
Setting
Pin No.
Pin Define
NORMAL
CLEAR
GND
NOTE: 1-2: Normal

NOTE: 2-3: CLR CMOS
79
Altos G310
Chapter 6
FRU (Field Replaceable Unit) List

This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Altos G310.
Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).
IMPORTANT: Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date
information available on your regional web or channel. For whatever reasons a part number change
is made, it will not be noted in the printed Service Guide. For Acer AUTHORIZED SERVICE
PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU
list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer
office to order FRU parts for repair and service of customer machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or
regulations on how best to dispose it, or follow the rules set by your regional Acer office on how to
return it.
NOTE: The number indicates the location shown on exploded diagram or NS indicates Not shown on it.
Chapter 6
80
Exploded Diagram
81
Altos G310
Part List
Picture
Partname
Description
Aecr No.
Board
Daughter Board
2USB
USB Board
55.G31VF.001
Power Button Board
Power Switch Board
55.G31VF.002
Extension Daughter
Board
TBD
55.G31VF.003
FDD Cable 34PIN

2CON
FDD Cable
50.G31VF.001
HDD IDE Cable

40PIN (Short)
HDD Cable
50.G31VF.002
ODD IDE Cable

40PIN(LONG)
CD Cable
50.G31VF.003
Audio Cable 10PIN

2CON
Audio Cable
50.G31VF.004
USB Cable 10PIN

2CON
USB Cable
50.G31VF.005
Reset Cable
Reset switch+reset switch

holder
50.G31VF.006
LED/Power Button
Cable W/Bracket
Power/HDD LED Cable
50.G31VF.007
Cable
Chapter 6
82
Picture
Partname
Description
Aecr No.
Intrusion Alarm 7PIN

2CON
Intrusion Switch
50.G31VF.008
S-ATA Cable 7PIN

2CON
Cable SATA 270MM Red

Foxconn
50.G31VF.009
S-ATA Power Cable

2CON
Cable SATA Power 1-2H

150MM Foxconn
50.G31VF.010
Right Cover
Left Bracket Door Sub Assy
60.G31VF.001
Front Bezel W/ODD

Door, 5.25 Empty
Cover, Power Button
Front Bezel Assy
60.G31VF.002
5.25 Empty Cover
5.25 Door
42.G31VF.001
FDD Button
FDD Button
42.V02VF.703
I/O Shield
I/O Shield
33.G31VF.001
I/O Bracket
Slot Cover
33.G31VF.002
Case/Cover/Bracket/Assemble
83
Altos G310
Picture
Partname
Description
Aecr No.
Retention Module W
Nail 4PCS
TBD
42.G31VF.002
I/O Bracket Holder
PCI-BKT
42.V02VF.707
Chassis W I/O
Bracket, DB Bracket,
LED Bracket W/O I/O
Shield
G310 Sub Case Assy (W/O I/

O Shield)
60.G31VF.003
FDD Holder
FDD Rail
33.V02VF.704
ODD Holder
CD-ROM Rail
33.V02VF.705
HDD Holder Assy

(Right)
Right HDD Rail Assy
42.V02VF.708
HDD Holder Assy

(Left)
Left HDD Rail Assy
42.V02VF.709
Lock W Bracket
TBD
42.G31VF.003
Rubber Foot
Foot
47.V02VF.701
CD-ROM DRive 52x

MSI MS-8152 Black
DRV, CD-ROM 52X MS8152MSI (Black)
KD.052B.003
FDD 1.44MB
Panasonic
TBD
TBD
MB FS-1100A For
Altos G310
MB FS-1100A For Altos G310
MB.G3109.002
Foot Stand
CD-ROM Drive
FDD/Floppy Disk Drive
Mainboard
Power Supply
Chapter 6
84
Picture
Partname
Power Supply 300W
W PFC ATX12V
FSP300-60PLN
85
Description
Power Supply 300W W PFC
ATX12V FSP300-60PLN
Aecr No.
PY.30008.003
Altos G310
Appendix A
Model Definition and Configuration

The Altos G310 Model No. Define:
1.
Trade Mark:
2.
Brand Name: Acer
3.
Description: Intel P4 processor with hyper-threading technology

a.
North Bridge : Intel 875P
b.
South Bridge : ICH5R
c.
Super I/O Controller : NS PC87373
4.
Model No: Altos G310
5.
Product Name: Acer Altos G310
Appendix A
86
Appendix B
Test Compatible Components

This computers compatibility is a test plan released by Wistron Internal Testing Department.
Once the final report is available, this chapter will be revised accordingly.
Appendix B
87
Win NT4.0+SP6 Environment Test

Item
Specifications
CPU
P4 3.6Ghz/800FSB/1MB
Prescott, mPGA478, SL7B9, D-1 Stepping, MM#:857996
Prescott, mPGA478, SL7B8, D-1 Stepping, MM#: 857995
Prescott, mPGA478, SL79L, D-1 Stepping, MM#: 857985
Prescott, mPGA478, SL7D8, D-1 Stepping, MM#: 858622
P4 2.8Ghz/533FSB/512KB
Northwood, mPGA478, SL6PF, D-1 Stepping, MM#: 850164
Celeron 2.5Ghz/400FSB /128KB
Celeron, mPGA478, (MVID), SL6ZY, D-1 Stepping, MM#: 853365
DDR module ( with E.C.C.)

1GB PC3200 DDR unbuffered
Apacer DDR 64x8x18 CL3, 1.25"
512MB PC3200 DDR unbuffered
Apacer DDR 32x8x18 CL3, 1.25" HYB25D256800BT-5
Apacer DDR 64x8x18, SAMSUNG KH510838B-TCB3
DDR module (non-E.C.C.)

Infineon DDR 32x8x18 CL3, 1.25" HYB25D256800CT-5
Infineon 32x8x9 CL3, 1.25" HYB25D256800CT-5
ATA Hard drive

160GB,ATA 7200RPM
Seagate Cuda VI "Alpine"
80GB, ATA,7200RPM
SATA Hard drive

160GB,SATA 7200RPM
Seagate "Alpine" 8MB
80GB, SATA 7200RPM
160GB,SATA 7200RPM
HGST "Vancourver III" HDS722516VLSA80, MLC71474
80GB, SATA 7200RPM
200GB,SATA 7200RPM
Western Digital, 200GB SATA 7200rpm, SD2000 JD-22HBB0
160GB,SATA 7200RPM
Western Digital, 160GB SATA 7200rpm, WD1200JD-22HBB0
80GB, SATA 7200RPM
Western Digital, 80GB SATA 7200rpm, WD800JD-22HKA0
SCSI Hard drive (68pin)

73GB, U320, 10K RPM
Seagate Cheetah 146LP
36GB, U320, 10K RPM
HGST Daytona146Z10 IC35L073UWDY10

SCSI Card
ASC/3S
1ch U320 SCSI card
LSI 20320-R, Raid1 supprot , Low Profile, U320 53C1020 1ch,

64bit,66/133Mhz PCI-2.2/ PCI-X 1.0, with full height bracket
ASC/1S
1ch U160 SCSI card
LSI 20160, U160 53C1000 1ch, 32/33Mhz, Low profile

with full height bracket
SCSI RAID card

U320
ASRC/3S
1ch Ultra320 RAID card
88
LSI SCSI 320-1, 64bit 66Mhz PCI2.2 , 53C1020, i80302-400,

64MB embeded SDRAM,
Altos G310
Item
Specifications
U160
ASRC/1S
LSI Express500, 32/33Mhz PCI, i960RM-100, 32MB SDRAM,

Acer Altos CD4.0,
Graphics Card
AGP 8X Graphices card (Entry)
AG200E4-D32 Xabre 200/ 32MB DDR STD
AGP 8X Graphices card (Middle)
Leadtek Geforce FX5200, LR2967, 64MB, Dual 350MHz, OpenGL

1.4, w/TV-OUT, NTSC, ATX BKT
AGP 8X Graphices card (High

end)
N/A
Network card
10/100/1000 Ethernet Adapter,
Intel Pro/1000MT Desktop Adapter

Gigabit 1000BaseT 32bit/66Mhz PCI,
82540 Kenai32, "Soldotna" v.A2
10/100 Ethernet Server Adapter
Intel Pro/100 S Server Adapter

Southbend II 82550GY Moab, 32bit/33Mhz,
Ipsec, WfM2.0 w/WoL, LP ,
DVD-ROM
16X DVD-ROM
Lite-On DVD-ROM, XJ-HD166S, Black color
16X DVD-ROM
HLDS DVD-ROM, GDR-8162B, Black color
DVD -RW / +RW / Dual / Multi

4x DVD Super Multi
HLDS DVD Super Multi, GSA-4040B, Black color
CD-RW
52x CD-RW
HLDS 52X/24X/52X CD-RW, GCE-8525B, Black color
CD-ROM
52x/48x CD-ROM
MSI 52X CD-ROM, MS-8152, Black color
USB Device
USB Keyboard
Chicony KUP0355
USB Mouse
Logitec UV69
SCSI Tape drive

Tapeware s/w
HP Q1556A TapeWare 7 for HP tape drives only
DAT72 36/72GB, internal
HP DAT72 (DDS Gen-5) 36/72GB, internal, half-height, interface

Ultra-Wide SCSI 68pin
DDS4 20/40GB, internal
HP DDS4 20/40GB, internal, half-height, interface Ultra-Wide

SCSI 68pin
AIT-1 35/91GB, internal
1. Sony AIT-1 SDX-400V/AC-RP (5.25" bay), Dust-proof bezel, 35/

91GB, internal, Ultra-Wide SCSI 68pin
AIT-1 data cartridge 35GB
Sony AIT-1 data cartridge 35GB with 230m
ATA Tape drive

Appendix B
Sony AIT-1 SDX-420C/AC-RP (5.25" bay), Dust-proof bezel, 35/

91GB, internal, UDMA66
2. Shipping kit includes 1xdrive, 1x 35GB data media, 1xclean
media, manual and driver FDD
89
Win2000 Advanced Server Environment Test

Item
Specifications
CPU


ATA Hard drive

160GB,ATA 7200RPM
80GB, ATA,7200RPM
SATA Hard drive

160GB,SATA 7200RPM
80GB, SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM
200GB,SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM

73GB, U320, 10K RPM

36GB, U320, 10K RPM

SCSI Card
ASC/3S
1ch U320 SCSI card

ASC/1S
1ch U160 SCSI card

SCSI RAID card

U320
ASRC/3S

64MB embeded SDRAM,
U160
90
Altos G310
Item
ASRC/1S
Specifications
Acer Altos CD4.0,
Graphics Card


end)
N/A
Network card


DVD-ROM
16X DVD-ROM
16X DVD-ROM

4x DVD Super Multi
CD-RW
52x CD-RW
CD-ROM
52x/48x CD-ROM
USB Device
USB Keyboard
Chicony KUP0355
USB Mouse
Logitec UV69
SCSI Tape drive

Tapeware s/w


SCSI 68pin

ATA Tape drive

Appendix B

91
Windows 2003 Enterprise Edition Environment Test

Item
Specifications
CPU


ATA Hard drive

160GB,ATA 7200RPM
80GB, ATA,7200RPM
SATA Hard drive

160GB,SATA 7200RPM
80GB, SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM
200GB,SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM

73GB, U320, 10K RPM

36GB, U320, 10K RPM

SCSI Card
ASC/3S
1ch U320 SCSI card

ASC/1S
1ch U160 SCSI card

SCSI RAID card

U320
ASRC/3S

64MB embeded SDRAM,
U160
92
Altos G310
Item
ASRC/1S
Specifications
Acer Altos CD4.0,
Graphics Card


end)
N/A
Network card


DVD-ROM
16X DVD-ROM
16X DVD-ROM

4x DVD Super Multi
CD-RW
52x CD-RW
CD-ROM
52x/48x CD-ROM
USB Device
USB Keyboard
Chicony KUP0355
USB Mouse
Logitec UV69
SCSI Tape drive

Tapeware s/w


SCSI 68pin

ATA Tape drive

Appendix B

93
Windows XP Environment Test

Item
Specifications
CPU


ATA Hard drive

160GB,ATA 7200RPM
80GB, ATA,7200RPM
SATA Hard drive

160GB,SATA 7200RPM
80GB, SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM
200GB,SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM

73GB, U320, 10K RPM

36GB, U320, 10K RPM

SCSI Card
ASC/3S
1ch U320 SCSI card

ASC/1S
1ch U160 SCSI card

SCSI RAID card

U320
ASRC/3S

64MB embeded SDRAM,
U160
94
Altos G310
Item
ASRC/1S
Specifications
Acer Altos CD4.0,
Graphics Card


end)
N/A
Network card


DVD-ROM
16X DVD-ROM
16X DVD-ROM

4x DVD Super Multi
CD-RW
52x CD-RW
CD-ROM
52x/48x CD-ROM
USB Device
USB Keyboard
Chicony KUP0355
USB Mouse
Logitec UV69
SCSI Tape drive

Tapeware s/w


SCSI 68pin

ATA Tape drive

Appendix B

95
Linux RedHat9.0 Environment Test

Item
Specifications
CPU


ATA Hard drive

160GB,ATA 7200RPM
80GB, ATA,7200RPM
SATA Hard drive

160GB,SATA 7200RPM
80GB, SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM
200GB,SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM

73GB, U320, 10K RPM

36GB, U320, 10K RPM

SCSI Card
ASC/3S
1ch U320 SCSI card

ASC/1S
1ch U160 SCSI card

SCSI RAID card

U320
ASRC/3S

64MB embeded SDRAM,
U160
96
Altos G310
Item
ASRC/1S
Specifications
Acer Altos CD4.0,
Graphics Card


end)
N/A
Network card


DVD-ROM
16X DVD-ROM
16X DVD-ROM

4x DVD Super Multi
CD-RW
52x CD-RW
CD-ROM
52x/48x CD-ROM
USB Device
USB Keyboard
Chicony KUP0355
USB Mouse
Logitec UV69
SCSI Tape drive

Tapeware s/w


SCSI 68pin

ATA Tape drive

Appendix B

97
RatHat Linue Advanced 3.0 Environment Test

Item
Specifications
CPU


ATA Hard drive

160GB,ATA 7200RPM
80GB, ATA,7200RPM
SATA Hard drive

160GB,SATA 7200RPM
80GB, SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM
200GB,SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM

73GB, U320, 10K RPM

36GB, U320, 10K RPM

SCSI Card
ASC/3S
1ch U320 SCSI card

ASC/1S
1ch U160 SCSI card

SCSI RAID card

U320
ASRC/3S

64MB embeded SDRAM,
U160
98
Altos G310
Item
ASRC/1S
Specifications
Acer Altos CD4.0,
Graphics Card


end)
N/A
Network card


DVD-ROM
16X DVD-ROM
16X DVD-ROM

4x DVD Super Multi
CD-RW
52x CD-RW
CD-ROM
52x/48x CD-ROM
USB Device
USB Keyboard
Chicony KUP0355
USB Mouse
Logitec UV69
SCSI Tape drive

Tapeware s/w


SCSI 68pin

ATA Tape drive

Appendix B

99
NetWare 4.2 Environment Test

Item
Specifications
CPU


ATA Hard drive

160GB,ATA 7200RPM
80GB, ATA,7200RPM
SATA Hard drive

160GB,SATA 7200RPM
80GB, SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM
200GB,SATA 7200RPM
160GB,SATA 7200RPM
80GB, SATA 7200RPM

73GB, U320, 10K RPM

36GB, U320, 10K RPM

SCSI Card
ASC/3S
1ch U320 SCSI card

ASC/1S
1ch U160 SCSI card

SCSI RAID card

U320
ASRC/3S

64MB embeded SDRAM,
U160
100
Altos G310
Item
ASRC/1S
Specifications
Acer Altos CD4.0,
Graphics Card


end)
N/A
Network card


DVD-ROM
16X DVD-ROM
16X DVD-ROM

4x DVD Super Multi
CD-RW
52x CD-RW
CD-ROM
52x/48x CD-ROM
USB Device
USB Keyboard
Chicony KUP0355
USB Mouse
Logitec UV69
SCSI Tape drive

Tapeware s/w


SCSI 68pin

ATA Tape drive

Appendix B

101
Appendix C
Online Support Information

This section describes online technical support services available to help you repair your Acer Systems.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website. However some information
sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
Acer's Website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all of Acer's Notebook, Desktop and
Server models including:
!
Service guides
User's manuals
Training materials
Main manuals
Bios updates
Software utilities
Spare parts lists
Chips
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our
technical material.
Also contained on this website are:
!
Detailed information on Acer's International Traveler's Warranty (ITW)
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.
Appendix C
102
103
Appendix C

Acer Altos G310 - ServiceMan

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PART NO.: VD.G31VF.001

Acer is a registered trademark of Acer Corporation.

Denotes actual messages that appear

Gives bits and pieces of additional

Alerts you to any damage that might

Gives precautionary measures to

Reminds you to do specific actions

Disassemble and Replacement

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Bootblock Linitialization Code Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Jumper and Connector Information

Jumpers and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

FRU (Field Replaceable Unit) List

Altos G310 Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Model Definition and Configuration . . . . . . . . . . . . . . 86

Test Compatible Components

Windows NT4.0+SP6 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Online Support Information

Support for an Intel Pentium 4 processor with hyper-threading technology in a mPGA478

North Bridge: Intel 82875P Memory Controller Hub (MCH)

South Bridge: Intel 82801 ER I/O Controller Hub (ICH5-R)

Intel 82547GI Gigabit Controller

Mini BMC Controller

National Semiconductor PC87431M

1. IPMI 1.5 Support

Four 184-pin DIMM Sockets

Support for 256Mb, 512Mb and 1Gb memory technologies

Up to 6.4GB/s maximum b/w

Prescott: 1MB On-die

One 3.5 inch, 1.44 MB floppy drive

One 5.25 inch high speed CD-ROM drive

Additional Media Storage Capacity

256 byte Battery Backed CMOS RAM

Built in NS PC87373 super I/O controller

System clock/calendar with battery backup

Standard 300W ATX12V

PFC Power Supply

One AGP 8X Slot

E-IDE Controller built in Intel ICH5R ( Canterwood South Bridge)

Two IDE Channels / 2 Sereial ATA Ports

One Parallel ATA

Support Ultra DMA66/100 mode

Diskette Drive Interface

Built-in NS PC87373 super I/O controller

16 byte data FIFO

Data Rate and Drive Control Register

DMA enable logic

Support 3.5-inch diskette drives

Support 1.44M/2.88M Byte format; 1M/2M bps data transfer rate

System Management Circuits

Five 32-bit / 33 MHz / 5V PCI slots PCI 2.2

128-pin on-board Winbond W83791D

I/O APIC device for SMP interrupt support

One RJ-45 jacks for LAN connectors

One Parallel Port

CD-ROM Headphone Port

CD-ROM Volume Control

CD-ROM Activity Indicator

FDD Eject Button

FDD (Floppy Disc Drive)

FDD Activity Indicator

System Power Indicator