Aircraft IT MRO Feb-Mar2015 4.1 PDF

V4.
1 FEBRUARY/MARCH 2015
Wearable M&E IT means

hands free for work
Rolling out tomorrows technology today
RFID AT TAP M&E
Aligning the solution with the need
PAPERLESS M&E AND MOBILITY
American Airlines involved users from the start
White Paper: IFS, Ramco Systems Case Study: American Airlines, TAP M&E, McLarens Aviation
PLUS How I see IT, News, Upcoming and Past Webinars, MRO Software Directory, PLUS NEW IN THIS ISSUE...Ask an expert.
Welcome
V4.1 FEBRUARY/MARCH 2015
Mobility is changing work and the quality of work

completed. Its about putting the information (and parts)
you need where and when you need them.
Those with a few years under their belts will remember the early series of Star Trek, and
the science fiction fantasy of everybody having in their hand and/or on their wrist devices
to access capabilities and information wherever they were; even off the ship. Well, its not
science fiction now.
With a recent convergence of mobile devices and digital content, the whole mobile work
technology idea has taken a giant leap forward. And now, wearable technology comes
along with the promise of not even having to carry anything except the tools and parts
when working. To be able to work, be fully connected and have both hands free will add
so much time for those who use it. Being a connected part in an intelligent system that
can find parts, record information, even, say, task an engineer qualified for the job in
hand, will improve efficiency and quality.
In this issue, we look at how one airline managed the move to a mobile, tablet-based
system and leveraged the opportunity to build everything around the users. There is also an article on how RFID, is
converging with mobility to increase visibility and traceability of work and components, to tie parts to jobs and bring
an airline into the future; plus how the new concept is managed.
Youll enjoy the article on the way software, or rather what it can do, has enabled CAMO processes around the
world to be monitored and managed in real time from one central point. And, finally we step right into the next
stage of mobility with an article about what wearable devices are already making possible and what they might add
to the future workplace.
And, thats not all. We learn how Paul Saunders sees IT with the focus on mobility. Hes new to this column but
those of you who read Aircraft IT Operations issue will be familiar with Pauls knack for reading the present, looking
to the future and offering interesting perspectives on work with technology. Michael Denis, though, hasnt left us: he
is now offering to answer readers questions in a new resource that we call Ask an Expert. This will be a great chance
to tap into Michaels tremendous experience of managing the aircraft life-cycle.
Theres the usual overview of news and information affecting your sector plus Aircraft IT live demonstration
webinars are previewed and the recorded archive reviewed to help readers research the software market from the
convenience of their own desk and to find a package to match their needs from past webinars.
Its Aircraft IT MRO: information in the context of work.
Ed Haskey
CLICK HERE: Send your feedback and suggestions to AircraftIT MRO
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AircraftIT MRO
Publisher/Editor: Ed Haskey
E-mail: ed.haskey@aircraftit.com
Telephone: +44 1273 454 235
Website: www.aircraftIT.com
Copy Editor/Contributor: John Hancock

E-mail: john@aircraftit.com
Magazine Production: Dean Cook
E-mail: deancook@magazineproduction.com
AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this
publication Copyright 2015 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not
be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and
do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy,
completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.
04 NEWS & TECHNOLOGY

In MRO IT change is the constant condition for IT
professionals in the sector. Reading Aircraft IT MRO
News at www.aircraftit.com/MRO/Index.aspx and here
in the Aircraft IT MRO e-journal is a great way for busy
professionals to keep informed and up to speed.
18 CASE STUDY: AMERICAN AIRLINES

MOBILITY FOR MECHANICS
Talking with Blair Gregg, Lead on American Airlines

M&E tablet and mobility program
When American Airlines introduced tablets to support
mechanics mobility and paperless documentation, the
new system was built around the needs of its users.
22 CASE STUDY: ACHIEVING VISIBILITY AND

TRACEABILITY AT TAP M&E
Fernando F. Matos, Head of Information Technologies
and Carlos Quinta Head of RFID Competence Center at
MEGASIS TAP IT owned department
New technology, such as RFID, has to be carefully
managed to ensure the solution aligns with business
needs and that appropriate technology is used for
each purpose.
26 UPCOMING LIVE MRO SOFTWARE

DEMONSTRATION WEBINAR
A preview of the live MRO software demonstration
webinars featuring Volartec on 5th March 2015 and
AD Software on 16th April 2015.
28 WHITE PAPER: THE TOP FIVE KEY CIVIL

AVIATION MRO TRENDS TO WATCH OUT
FOR IN 2015
Espen Olsen, European Director for

Aerospace & Defence at IFS
At-the-asset maintenance, additive manufacturing,
wearable technology, big data and the need to innovate;
readers will find these predictions for 2015 very useful.
31 COLUMN: HOW I SEE IT
2015: The year we (finally) go mobile

Mobility has been the Holy Grail sought by aircraft IT
people for some time: but, with the technology and
capabilities now in place, will we finally be able
to grasp it?
32 ON DEMAND WEBINARS:
VIEW RECORDINGS OF EXCELLENT
M&E / MRO IT WEBINARS
View Video Recordings of our Past Live MRO Software

Demonstration Webinars. See full information and
view video recordings of past Live MRO Software
Demonstrations, including: Commsoft, Flatirons
Solutions, Lufthansa Technik and 2MoRO Solutions.
34 ASK AN EXPERT
NEW CONTENT. Readers often write to us with the

questions that are challenging them today. We
wanted to help and so our new feature works on
the premise that
Michael Wm. Denis tackles readers questions about their
IT challenges and opportunities; and what matters to
them today. This issue What it takes to go paperless.
36 CASE STUDY: FLEXIBLE MRO IT SYSTEMS

Mark Rogers, Commercial Manager,
McLarens Aviation
McLarens Aviation undertakes CAMO processes for a
number of client airlines and, in order to ensure the
quality of its own business, uses MRO software to
manage the work.
40 WHITE PAPER: WEARABLE DEVICES - THE

NEW ERA OF HANDS FREE COMPUTING
Suresh Subramanian, Principal Consultant-Aviation,

Ramco Systems
Mobility has dominated the innovation spotlight over
the last year, but heres news of an innovation taking
mobility to a new level welcome to wearable devices.
46 MRO SOFTWARE DIRECTORY
A detailed look at the worlds leading MRO IT systems.
4 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015

2moroAnnoncePresse1112.pdf
11/01/12
INTERACTIVE Click here for full product details
16:12:56
2MoRO builds its global presence and adds new

members to the Aero One user community
2MORO WAS PROUD TO ANNOUNCE THE NEW
RELEASE OF ITS WEB-BASED SOFTWARE, AEROWEBB IN LATE NOVEMBER 2014.
AERO-WEBB helps users with the optimization of

maintenance activities: fleet tracking, configuration control,
airworthiness management, maintenance planning and
execution, among other things. Aero-Webb 6.1 offers a new
way of data-access and navigation between transactions
to better answer users business needs. This new release
also improves airworthiness management functionality in a
dedicated and exhaustive cockpit.
2MORO HAS OPENED ITS

ASIA & PACIFIC OFFICE
CM
MJ
CJ
CMJ
2MORO chose Kuala Lumpur (Malaysia) to set up its

Regional Office for Asia & Pacific in late January 2015. David
Ferrier, Director Business Development and Asia & Pacific
Representative for 2MoRO explained; We wanted to be closer
to our customers and partners and we are very satisfied to be
now located at the center of the ASEAN market. We strongly
believe in helping recently created aviation companies or
mature aviation groups by providing our proven solutions
based on SAP technology. In such a growing market, you
need to focus on your main business and not on IT concerns.
Our solutions are fully integrated with the worlds best ERP
so as to allow the General Management of our customers to
know in real time the situation as fas as costs and revenues
are concerned.
We have also recently enhanced our solution Aero One
dedicated to Aviation SMEs with a module dedicated to flight
scheduling and crew management. Such companies can now
rely on one unique system to efficiently manage all their needs:
Flight operations, Fleet management and CAMO, MRO, Human
Resources, Financials, Sales, Purchasing, Banking, Inventory,
Material Resources Planning, and Services. Thanks to all these
features, we are well prepared to help our local partners located
in each country of Asia & Pacific and to support them with their
Aviation customers projects. Our model is really unique: both
domestic expert and Aviation software specialist. Our local
partner is expert in the domestic regulations and will manage
the project with the customer in their local language and
2MoRO brings its Aviation software and expertise. Together we
offer the most profitable solution of the market.
TWO NEW MALAYSIAN AVIATION

COMPANIES SELECT AERO ONE
IN late January 2015, 2MoRO was really proud to announce

that MHS Aviation and BHIC AeroServices have chosen
Aero One to complement their ERP system based on SAP
Business One. Croesus IT solutions, the Malaysian 2MoRO
partner for these two projects, will be in charge of the
implementation by the end of Q1 2015.
These two new references show how important is the

connection between the ERP system and theAviation software
for small and medium sized companies which are looking for a
simple but proven, up-to-date and cost effective solution.
MHS and BHIC AeroServices are also concerned with the
launching of the GST (Goods and Services Tax) in Malaysia
and this new concern for Malaysian companies is also
very well managed by SAP Business One and Croesus IT
Solutions. The combination of SAP Business One + Aero
One builds one unique system to help 2MoROs customers
optimize purchasing and stock levels, to follow their fleet and
perform their maintenance as well as the creation of financial
reports based on the maintenance activities and the tracking
of the asset values.
A THIRD AIRBUS HELICOPTERS SUBSIDIARY

HAS CHOSEN AERO ONE TO MANAGE ITS
PART145 ACTIVITY
IT was a
cause for real
pleasure when,
in late January
2015, 2MoRO
announced the addition of the Chilean Airbus Helicopters
subsidiary to the Aero One users community. Airbus
Helicopters already runs SAP Business One for managing all
its standard business functions (sales, purchasing, inventory,
operations, financials, and human resources).
2MoRO is the preferred MRO software supplier to the
Airbus Helicopters Group for its small and medium sized
subsidiaries. Airbus Helicopters Chile has therefore decided
to implement Aero One to be more streamlined and more
efficient by integrating its specific Part 145 activities processes
to its ERP, SAP Business One. This follows on from 2MoROs
already successful implementation of Aero One in two Airbus
Helicopters subsidiaries in Malaysia and Kazakhstan on
time and in budget. The successful finalization of these two
convinced the Chilean subsidiary.
So, thanks to the combination SAP Business One + Aero
One, Airbus Helicopters Chile will be able to manage
its whole Maintenance Execution activities (aircraft and
equipment receiving, repair projects management,
maintenance tasks referential, work orders, time tracking,
inventory, sales process, and so on).
Aero One and SAP Business One are the most suitable
integrated solution for midsize Aviation companies looking
for a full ERP coverage enhanced with specialized modules for
their business:
Maintenance execution management;
Continuing airworthiness management;
Referential data management;
Flight scheduling and crew management.
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 5
AerData adds lessors, and an airline

to its growing customer base
AERDATA, announced in early November 2014 that Amedeo,
a wide-body aircraft lessor based in Dublin, has selected
AerData CMS and STREAM software.
Corporate Management System (CMS) is a platform that
supports all business processes in aircraft lease and asset
management. Secure Technical Records for Electronic Asset
Management (STREAM) is the industrys foremost web-based
solution used by some of the worlds largest airlines, lessors
and MROs to manage aircraft and engine records.
David Nixon, Chief Technical Officer, Amedeo said The
selection of an appropriate suite of dedicated aircraft leasing
tools was an important step in creating an actively managed
operating leasing platform. He continued, The comprehensive
solution offered by CMS and STREAM covers the main scope
of our initial contract and document management software
requirements and is delivered in a secure platform, accessible
worldwide by staff and customers using the AerData
dashboard.
Commenting on the announcement, Mark Nieuwendijk,
Managing Director of AerData said We are delighted and
very proud to announce Amedeo as a new CMS and STREAM
customer. Amedeo is unique as the worlds first dedicated
wide-body leasing specialist and we look forward to
supporting them and contributing to their success.
ELIX AVIATION CAPITAL SELECT AERDATA

CMS SOFTWARE
AMSTERDAM, The Netherlands; 20th November 2014

- AerData, the provider of lease management, records
management and engine fleet planning software announced
in late November 2014 that Elix Aviation Capital Limited,
the turboprop leasing specialist has selected AerDatas CMS
software. AerDatas Corporate Management System (CMS)
supports all business processes in aircraft leasing and asset
management.
Announcing the mid-November 2014 selection, Hugh
Rodgers, Finance Director, Elix Aviation Capital said We
selected AerData following a thorough examination of market

offerings for lease and asset management,. The functionalities
of AerData Corporate Management System, combined with
their services and capabilities, resulted in them being chosen
to support our new business.
Also commenting on the announcement, Mark Nieuwendijk,
Managing Director of AerData said We are delighted to
announce Elix as our newest CMS customer. This is yet another
example of a new Dublin-based leasing company choosing
AerData. CMS will assist them to expand their activities using
an industry standard lease and asset management platform.
AIR SERBIA SELECT AERDATA STREAM

SOFTWARE
180mm Trim
AMEDEO SELECT AERDATA CMS AND

STREAM SOFTWARE
AERDATA, the provider of lease management, records

management and engine fleet planning software announced
in early January 2015 that Air Serbia, the national airline
of the Republic of Serbia, has selected AerDatas STREAM
software. STREAM (Secure Technical Records for Electronic
Asset Management) is the industrys foremost web-based
solution used by some of the worlds largest airlines, lessors
and MROs to manage aircraft and engine records.
announce another airline customer for STREAM. Air Serbia
is a growing airline having only commenced operations last
year and we look forward to contributing to its success into
the future.
AeroSoft Systems Inc. opens 2015 with

implementation in Africa and a go-live in Europe
AEROSOFT Systems Inc.
kicked off 2015 with the end
of January announcement
that it was implementing its
DigiMAINT, DigiPLAN and
DigiREPORTS suite of MRO
management solutions at Air
Peace in Lagos, Nigeria.
AEROSOFT SYSTEMS INC. IS PLEASED

TO ANNOUNCE THAT TYROLEAN AIR
AMBULANCE HAS GONE LIVE
AEROSOFT Systems Inc. was also pleased to announce at

the end of January 2015 that Tyrolean Air Ambulance had
gone live with DigiMAINT NG to provide a full maintenance
and engineering solution to support its aircraft maintenance
operations.
Whatevers in your eet,

its now in our toolbox.
Your eets growing. Your eets changing. And the Boeing Maintenance Performance Toolbox
is changing with you, providing new tools designed for the digital airline to meet your evolving
needs. Tools for your entire eet, no matter the OEM. Tools accessible anywherefrom web
to tabletwith or without connectivity. New tools to keep your maintenance at the forefront of
innovation and efciency, and your airplanes in the air where they belong.
www.boeing.com/boeingedge/informationservices
Titan Aviation Holdings, Inc.

chooses AerDatas CMS and
STREAM software packages
Rotorcraft Services Group selects eMan from

AviIT for technical library management
Photo/Image: Atlas Air Worldwide
AERDATA, the provider of lease management, records

management and engine fleet planning software, announced
at the beginning of February 2015 that Titan Aviation
Holdings, Inc., a wholly owned subsidiary of Atlas Air
Worldwide Holdings, Inc., has chosen AerDatas CMS and
STREAM software.
CMS (Corporate Management System) is a lease and asset
management solution used by aircraft, helicopter and engine
leasing organizations. STREAM (Secure Technical Records for
Electronic Asset Management) is the web-based solution used
by some of the worlds largest airlines, lessors and MROs to
manage aircraft and engine records.
Michael Steen, President and Chief Executive Officer,
EmpowerMX AircraftIT0115 PM.pdf 1 1/29/2015 4:34:38 PM
Titan Aviation Holdings, Inc. said Reflecting the significant

expansion in the size and value of our aircraft portfolio and
our desire to grow our business, we sought to find a software
solution that would enhance our ability to leverage the lease,
asset and records management requirements of our freightercentric fleet. AerData is already proven in the industry to be a
reliable partner capable of facilitating our business model and
supporting the achievement of our goals.
announce that Titan has selected our services. Titan joins a
growing list of organizations realizing the benefits that an
integrated system provider can offer.
AVIIT Inc. was pleased to announce, at

the beginning of November 2014, that
Rotorcraft Services Group (RSG) has
selected its eMan solution to simplify
the management of its technical
library. eMan will provide a centralized
document store and library for all of
RSGs technical publications associated
with the maintenance and repair of
aircraft and components. The solution
will be delivered as a managed service
by AviIT Inc. from its data center in
St Louis, Missouri. It will provide RSG
aircraft maintenance technicians with
web-based access to the full range of
its documentation from any location
across the globe.
We wanted a system that would
provide our technicians with a very
robust and straightforward means
of accessing all of our technical
publications from any site at any time.
We also wanted to be able to avoid
the need to maintain a large estate of

local access devices and to ensure our
quality with current FAA conformity;
stated Mike Gallegos of RSG;
continuing, eMan fits the bill perfectly
and the range of existing helicopter
operators and service centres already
using the system provides comfort that
AviIT understands the demands of the
sector.
Kevin Clark, AviIT Chief Operating
Officer welcomed the selection by RSG.
We are delighted that an organization
with such a high commitment to
delivering a flexible yet high quality
service has selected eMan to meet its
requirements in the management of
technical publications. The solution has
been developed to allow users to focus
on the aircraft maintenance tasks rather
than the complexities of managing
technical publication. We look forward
to a long and prosperous relationship.
Proven Efficiency Gains of > 25%

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Managing Your Technical Data

Base / Line Maintenance
3rd Party MRO
Technical Records
Maintenance Program
Materials
Electronic Logbook
Capacity Planning
Check Optimization
Boeing Teams With ANA to Improve Operational Efficiency

OPTIMIZED MAINTENANCE PROGRAM TO APPLY
ADVANCED ANALYTICS TOOLS
AS November 2014 opened, Boeing and ANA (All Nippon Airways) announced that
they are teaming up to implement operational improvements for ANAs fleet. The
improvements are aimed at reducing costs and increasing efficiency of maintenance
operations for ANAs current and future 777 models as part of the Boeing Optimized
Maintenance Program (OMP) service.
The efficient performance of our 777 and 777X fleet together with Optimized
Maintenance Program (OMP) will add value to our operations, said Takeo Kikuchi,
Director of Engineering, ANA. We were very pleased with Boeings offer of services
to center on cost reductions in our 777 fleet maintenance operations, and we look
forward to working with the Boeing teams to achieve these improvements.
ANA recently finalized orders for 20 777-9Xs and six 777-300ER airplanes. The
Boeing Optimized Maintenance Program targets improved maintenance costs
for ANAs current 777-300 fleet as well as future deliveries of the 777X airplanes.
Improvements will include reduced scheduled maintenance labor costs, lower
materials costs and faster airplane maintenance turn times. The Optimized
Maintenance Program provides a competitive advantage to an airline by applying
specialized analytics tools as well as Boeings unique airplane design and certification
knowledge to identify ways to streamline airplane maintenance programs. Boeing
Commercial Aviation Services Professional Services teams will perform analysis of
ANA historical maintenance data and develop a maintenance program for ANAs 777
fleet.
The Optimized Maintenance Program is one of the many ways we are giving our
customers the Boeing Edge, by combining our teams experience and knowledge
4084-AD-Stream-ATP-HPv-b-AW.pdf
27/01/2015
13:23
Photo: Kentaro Iemoto
with advanced analytics tools to identify all of the strengths, constraints and
opportunities that factor into an airlines maintenance programs, said Ken Sain,
director of Professional Services, Boeing Commercial Aviation Services. In the span
of a few short months, we will work together with ANA and their local regulatory
agencies to develop the most effective and efficient maintenance program for ANAs
777 fleet.
By evaluating and analyzing a maintenance program, including logbooks,
scheduled maintenance data, component maintenance records and other metrics,
Boeing develops recommendations for maintenance program enhancements
customized to accommodate the unique operating environments and specific
operational goals of the airline. Boeing technical consultants also work directly with
local regulatory authorities to secure approval and agreement on any recommended
maintenance program changes. Boeings OMP services have also recently been
adopted by several other airlines, including Ryanair and Cathay Pacific. Boeing
hosted a presentation highlighting its OMP services, entitled Maintenance Program
Optimization at Aviation Week MRO Asia in Singapore.
ifrSKEYES appoints
its new CEO
IFRSKEYES announced in late October 2014 that it
has become an Airbus Customer Services subsidiary
as from 1st July 2014. Following this change, Airbus
has appointed Jean-Pierre Gillet as the President and
Managing Director of its new subsidiary. On 1st October
2014, Mr Gillet took over from Patrick Mathieu who
takes other responsibilities within Airbus.
Jean-Pierre Gillet has robust customer experience coming from Airbus Customer
Services. He was in charge of the Business Information Management unit within
Customer Services. As part of his activities, he recently developed the Airbus Smarter
Fleet offer in partnership with IBM. Smarter Fleet provides an open modular and
flexible platform and set of applications integrating new services around aircraft and
fleet maintenance, and operations.
Jean-Pierre Gillets key role will focus on developing and implementing Airbus
strategy for the e-solution business, ensuring ifrSKEYES operational performance with
greater customer proximity in synergy with Airbus. Welcoming his new challenge,
Mr Gillet commented: ifrSKEYES has a recognized position on the market, and
has created strong relationships with its customers. It is my goal and first priority
to ensure our customer satisfaction with the present product portfolio and work
together to prepare the necessary evolution to face the future challenges.
With a new CEO, ifrSKEYES plans to continue to adapt its way of working to better
support customers with quality products and services and to meet new market
challenges.
Records Management
Software for Airlines,
Lessors and MROs
Innovative Software and Services for Aviation
Netherlands | UK | Ireland
www.aerdata.com info@aerdata.com
STREAMTM gives you the power and flexibility to make all your
records available online to the right users at the right time
Find out why we are #1 to some of the worlds largest Airlines

and Leasing companies at www.aerdata.com/stream
a product of
A raft of new and renewed clients for OASES

boost Commsofts standing in the sector
AIREXPLORE SIGNS FIVE YEAR DEAL WITH
COMMSOFT FOR USE OF OASES
P r o f e s s i o n a l Te c h n i c a l L i b r a r y M a n a g e m e n t - W h e r e v e r Yo u A r e W o r k i n g
With Era's global operations, we needed a cost-effective

solution to manage our version and revision control process.
Incorporating eMan into our version control protocol has
allowed us to manage and maintain all technical
documentation in one easy to access, centralized location.
Stuart Stavley, Senior Vice President,
Operations and Fleet Management
Era Helicopters LLC
09:41
100%
For more information: +44 1383 620922 or +1 866-922-8448 x 708
COMMSOFT, developer and vendor in aviation engineering

and maintenance systems, was pleased to announce in late
October 2014 that AirExplore, based in Bratislava, Slovakia,
had signed a five year contract for the use of OASES.
Commsofts flagship product, OASES is an MRO IT system
which offers technical sophistication whilst being intuitively
user-friendly. AirExplore will be using OASES to support its four
Boeing 737-400s and a Boeing 737-800 which provide charter
flights for holiday companies as well as additional capacity
for other airlines on both short and long-term contracts. To
allow for scalability, OASES is structured in a modular format
and AirExplore has selected all of the following modules:
Core, Airworthiness, Planning, Production, Materials, Line
Maintenance Control and Warranty. AirExplore has also opted
to run OASES on standalone servers which are currently being
procured; The implementation of the system is scheduled for
late 2014/early 2015.
Nick Godwin, Commsoft Managing Director, commented:
Winning this contract is excellent news for us and
further evidence that OASES really does stand apart from
the competition. Were looking forward to a swift and
successful implementation of the system and to a long-term
collaboration with AirExplore in support of their ACMI and
charter operations.
Mr Jan Kassak, Maintenance Director at AirExplore, added:
In light of our increasing number of aircraft, we were
looking for a professional program to manage the continuing
airworthiness and maintenance of our fleet. We chose
OASES as the best system which meets our requirements
and provides a well-arranged and logical system in all areas
which are necessary for the management of engineering and
maintenance. I believe OASES will meet our expectations.
ARPIEM AVIATION USING OASES TO PROVIDE

CAMO SERVICES FOR VEGA AVIATION
IN mid-November 2014, Commsoft, announced that existing

Commsoft partner, Arpiem Aviation, will be using OASES to
provide CAMO services for Vega Aviations two Boeing 737300s. Headquartered in Turkey, Vega Aviation provides fleet
management, consultancy and representation services for flag

carriers and charter airlines in Turkey, CIS Countries, Europe,
Africa and Asia.
EASA Part M-approved for Boeing 737-300/400/500
(CFM56), Arpiem Aviation has been using OASES since 2011.
Commsofts flagship product, OASES is an MRO IT system
offering technical sophistication whilst being intuitively userfriendly.
Were delighted that Arpiem Aviation, a Commsoft strategic
partner since 2011, has won this contract to provide CAMO
services for Vega Aviation. Its further evidence that OASES
really can help professional aircraft maintenance operations to
attract new business.
OGMA SIGNS CONTRACT WITH COMMSOFT

TO BECOME THE LATEST OASES USER
IN early December 2014, Commsoft, was also able to

announce that OGMA, the Portuguese specialist aviation
company, has signed a four concurrent users, 5-year contract
to use OASES for its CAMO and engine support operations.
OGMA will be using OASES to support an international
customer base, including third party airlines and corporate
aviation fleets.
To allow for scalability, OASES is structured in a modular
format and OGMA has selected the following modules: Core,
Airworthiness, Planning and Line Maintenance Control. To
operate OASES, OGMA will be taking advantage of Commsofts
newly-expanded hosting environment and the company has
already planned for a prompt implementation.
OGMA is a successful and growing business with an
international reputation, so we were delighted by their
decision to choose OASES as their favoured MRO IT system.
Its a decision that also provides further justification for the
investment we have made in providing customers with a
Commsoft hosting option.

Skeyes_Presse_Corpo_136x180mm.pdf
03/02/14
New face, new place and a new SaaS client

sees EmpowerMX set for the future
EMPOWERMX announced in mid-October 2014 that Dr.
Hugh Revie has joined the sales leadership team as its Vice
President - Regional Sales, EMEA region. Dr Revie has almost
30 years experience in the Commercial Aviation sector. He
started his career in aviation after graduating with a doctorate
in Engineering from Strathclyde University in Glasgow,
Scotland. Initially he worked for British Aerospace who at
the time manufactured small commercial commuter aircraft.
During his time with BAE Systems, he moved with his family
to Toulouse, France where he was involved in helping create a
joint venture with ATR and BAE Systems.
Around 15 years ago, Hugh created his own company,
CoreData Limited, which focused on providing airlines, MROs,
OEMS and aircraft supply chain companies with solutions
that could help them drive value from the large amounts of
data they were beginning to accumulate. He also developed
the first Electronic Techlog. CoreData was a successful
venture and he finally sold the company to Rolls Royce.
The solutions continue to be marketed by OSyS which is a
wholly owned subsidiary of Rolls Royce. Since then, Hugh
has been consulting through his company dmblue Limited,
predominantly within the aviation sector.
For a number of years now I have been interested in driving
value from data especially within engineering disciplines of
airlines and aircraft maintenance companies. In relation to
this, I have been following EmpowerMX for quite some time
and am very familiar with how its unique software products
produce the actionable intelligence todays successful
aviation-business leaders now employ to make great and
timely asset-management decisions. Because of this, I look
forward to working with the EmpowerMX leadership team to
quickly expand our business horizons and to further cement
our reputation as an industry-recognized leader in providing
aviation maintenance-management services and solutions,
says Dr. Revie.
We are indeed fortunate to have Hugh join our senior
leadership team, says Dinakara Nagalla President and CEO,
EmpowerMX. His extensive aviation-industry background
and seasoned leadership experience will enable us to achieve
the aggressive business-expansion objectives weve set for
ourselves for the EMEA region. We eagerly look forward
to working alongside Hugh as we position ourselves for
continued growth and success.
EMPOWERMX OPENS NEW EMEA REGIONAL

OFFICE IN LONDON, U.K.
IT was right at the end of October 2014 when EmpowerMX,

announced that it has opened a regional headquarters for
Europe, Middle East and Africa (EMEA) based in the U.K.
This move is precipitated by rapidly expanding demand in
EMEA for the companys FleetCycle brand maintenance

management solutions. FleetCycle is already used by most
major airlines in North America with proven savings.
EmpowerMX Limited, the EMEA head office, is located at
5 New Street Square, London, United Kingdom, EC4A 3TW;
telephone: +44 7989 389 119; email: info.emea@empowermx.
com.
Said Dinakara Nagalla, President and CEO of EmpowerMX,
This move is a natural progression for our firm. Our business
is dramatically expanding in EMEA and especially in the U.K.,
and we need top talent situated in proximity to be able to
manage this business and support our growth. Our cloud
based, tablet driven, lean, 100% digital predictive maintenance
tools will provide an excellent alternative to the airlines, third
party MROs, defense operators and OEMs; a new tool, that
feels native to do their business, which they severely lack
today.
You operate, we support.

hotelrepublique.com 2014 shutterstock
DR. HUGH REVIE JOINS EMPOWERMX AS

VICE PRESIDENT - REGIONAL SALES, EMEA
17:42
MARANA AEROSPACE SOLUTIONS (MAS)

AND EMPOWERMX SIGN FLEETCYCLE
CLOUD SAAS AGREEMENT
THE leadership teams of

Marana Aerospace Solutions
(Marana) and EmpowerMX
announced in mid-November
2014 the signing of a softwareas-a-service (SaaS) licensing
agreement. Under the terms
of this agreement, Marana
will employ the EmpowerMXhosted FleetCycle Execution
Suite - MRO Manager (FCXM)
as its enterprise-level MRO
software solution.
Said Greg Emerson, Sr. Vice
President of Marana, Our
selection of the FleetCycle
brand is centered around
enhancing the overall customer
experience. Our brand promise
is Delivering More and the use
of EmpowerMX MRO Manager
(FCXM) at MAS enables our
team to focus on that promise
by providing customers
with the best possible MRO
experience.
Dinakara Nagalla, President and CEO of EmpowerMX added,
Maranas decision to integrate FleetCycle into their MRO
operations signals their intent to be an industry leader by
using a state of the art production control system which in
turn improves turn times and enhances customer satisfaction.
Full-service IT provider specialized in aviation software, IFRSKEYES offers complete

solutions designed to meet the requirements of Airlines, MROs, Defense operators, CAMO and
leasing companies with more than 100 implementations worldwide. Our experts know-how
and reliable solutions are the right answers to your projects and your needs.
MAINTENANCE & ENGINEERING
www.ifrskeyes.com
OPERATIONS
A N A LY T I C S
SOFTWARE AND SERVICES SOLUTIONS
All clear.
New offices extend Flatirons reach to Europe

and the Middle East while new solution from
CORENA supports MRO mobility and Flatirons
wins a new customer
FLATIRONS OPENS
NEW UK OFFICE
AS companies across Europe seek cost

savings and rapid ROI from enterprise
content lifecycle management solutions,
Flatirons Solutions announced at the
end of October 2014 that it has opened
a new office in the UK in response to
greater European demand for enterprise
content lifecycle management solutions
that help organizations achieve cost
savings and rapid return on investment
(ROI). Flatirons new UK office is housed
in the Spirella building north of London.
With decreased spending and growth
at a halt across Europe, companies are
looking for smarter ways to operate,
both in order to remain profitable and to
continue to meet customer expectations.
One area in which organizations can
fine-tune their operations to achieve
cost savings and improve rather
than compromise quality is in the
way they manage enterprise data and
information throughout its lifecycle.
Flatirons enterprise CLM solutions help
organizations cut costs from often
out-dated systems and processes while
maintaining or improving operations,
also delivering ROI on aggressive
timelines.
As a result, demand for Flatirons
enterprise CLM solutions has continued
to grow not only in the companys
strongholds in northern Europe and
Germany but also across the continent
with customers including British Airways,
Cambridge Assessment, Editions
Francis Lefebvre, Rolls-Royce, and
others. Organizations across industries
are adopting Flatirons CORENA Suite
of CLM solutions as well as its Digital
MediaSuite and Application Retirement
for InfoArchive solutions, the companys
EMC-certified solutions for digital asset
management and retirement of legacy
applications.
Flatirons has a rich history serving
the European defense community
and aerospace OEMs as well as clients

across other data- and content-driven
industries, said Toralf Johannessen,
Flatirons EMEA president. Together with
demand for our EMC-certified solutions
and long-term partnerships with EMC,
Alfresco, Componize, and SDL, we are in
a unique position to address customers
CLM needs no matter what industry or
European country they operate in.
Flatirons CEO Geoffrey Godet added,
As more organizations realize the
business benefits of efficient content
lifecycle management, they require the
right technology, the right experience,
and local support to pursue the best
solution. With the addition of our new
UK office and established partner
network, Flatirons offers all three to help
European clients adapt to todays tough
economic climate.
Flatirons UK office is located north
of London at Letchworth Garden Citys
Spirella Building. Its other European
offices are in Birkerd, greater
Copenhagen (Denmark), Kongsberg
(Norway), rebro (Sweden), and Frankfurt
(Germany).
PINNACLE SELECTS
FLATIRONS S1000D
SOLUTION FOR U.S. ARMY
HELICOPTER PROGRAM AND
GAINS CAPABILITIES TO
CAPTURE NEW CONTRACTS
REQUIRING S1000D
SUPPORT
FLATIRONS Solutions announced

in mid-November 2014 that Pinnacle
Solutions Inc., a service-disabled, veteranowned small business (SDVOSB), has
selected the Flatirons S1000D Solution
to fulfill technical content lifecycle
management (CLM) requirements for
its newly awarded contract for a U.S.
Army helicopter program. The program
requires contractors to support the
S1000D data exchange standard.
The selection of the Flatirons S1000D
Solution, with its industry leading

CORENA Knowledge Center, allows
Pinnacle to meet S1000D requirements
for the new helicopter program and
positions Pinnacle to capture new
contracts requiring S1000D support.
Pinnacle is a recognized leader
providing the U.S. military with
innovative technologies and services
vital to supply chain operations,
transportation, and logistics. Pinnacle
will use the Flatirons S1000D Solution
initially to support the specific helicopter
program for the U.S. Army. According
to Wes Feaster, Pinnacles Director of
LSA and Technical Publications, The
Flatirons S1000D platform allows
Pinnacle to meet immediate customer
contract requirements for the S1000D
data exchange standard. As our market
evolves and increases its demands for
S1000D specification-driven technical
publications, the flexibility and fullfeatured capabilities offered by the
Flatirons platform positions Pinnacle to
offer the most complete and competitive
capabilities in our industry, thus allowing
Pinnacle to capture new contracts as we
rapidly expand our businesses.
Pinnacle Solutions Founder and CEO
Mike Durant added, We believe that by
offering exceptional technical publication
sustainment services driven by the
Flatirons S1000D Solution with specific
support for the S1000D and MILSPEC
specifications, Pinnacle will continue to
expand its services offerings to meet our
clients requirements that are critical to
mission accomplishment.
We are proud to have the unique
opportunity to work with an organization
the caliber of Pinnacle Solutions, said
Flatirons CEO Geoffrey Godet. Our
engagement with Pinnacle further
demonstrates Flatirons leadership as a
world-class supplier for critical content
lifecycle management systems that meet
customers evolving requirements in
support of their business objectives.
FLATIRONS RELEASES
CORENA PINPOINT
MOBILE 6.0 TO DELIVER
INFORMATION TO LINE
AND BASE AIRCRAFT
MECHANICS AT THE POINT
OF PERFORMANCE
ALSO in mid-November 2014, Flatirons

Solutions announced the release of
CORENA Pinpoint Mobile 6.0, the
companys platform- and device-agnostic
mobile solution for line and base
aircraft maintenance. With this release
of CORENA Pinpoint Mobile, Flatirons
gives airline and MRO mechanics access
to the broadest range of document
types for the largest number of aircraft
through mobile devices including
smartphones, tablets, phablets, and
laptops helping to deliver the right
information to mechanics at the point
of performance and increase aircraft
utilization.
More than 800 American Airlines
mechanics use tablets with CORENA
Pinpoint Mobile to service aircraft and
return them to active use.
The aviation industry was one of
the first to adopt mobile devices by

equipping pilots with tablets for use in
the cockpit. Benefits afforded by mobile
devices for line and base maintenance
also are helping adoption in aircraft
maintenance take off, as airlines and
Maintenance, Repair, and Overhaul (MRO)
organizations realize the time savings
of reducing trips to computer kiosks to
access documentation.
In line maintenance, its a really great
day when a mechanic is sitting down
because the plane is flying, said Blair
Gregg, who oversaw the deployment
of more than 800 tablets with CORENA
Pinpoint Mobile to American Airlines
mechanics. But when an airplane needs

attention, we want our mechanics to
fix it fast. Giving them tablets keeps our
mechanics on the plane, which saves
time and keeps flights running.
American Airlines was an early adopter
of CORENA Pinpoint Mobile and is
currently implementing version 6.0
thanks to benefits realized from the
product. The airlines early adoption
of the solution helped drive feature
enhancements implemented in version
6.0, including:
High performance architecture: Faster
search, browsing, content processing,
and document rendering across
a wide range of device types and
connectivity modes.
Easy-to-use interface: Simplified
navigation of the native tablet
application to help mechanics find
specific documentation as quickly as
possible.
Smart connectivity: The application
automatically switches to offline
mode when a mechanic loses an
Internet connection, providing
continuous access to documentation
without requiring the user to

manually change modes.
Support for more document and
aircraft types: CORENA Pinpoint
Mobile 6.0 now supports the largest
number of airframe document types,
including nearly all Boeing and Airbus
aircraft, in one solution.
Support for many engine models:
Through deployment at major
operators, CORENA Pinpoint Mobile
6.0 brings support for major engine
models from leading manufacturers,
many of whom are also CORENA
Suite adopters.
Flatirons is committed to helping its
customers deliver the right information,
at the right time, to the right people
to drive greater task performer
productivity and equipment utilization,
said JD Sillion, chief solutions officer for
Flatirons. CORENA Pinpoint Mobile 6.0
gives airline operators and MROs the
most flexibility to make their mechanics
as productive as possible, regardless
of the mobile device, Web browser, or
other method of information access
they use.
FLATIRONS GROWING
WORLDWIDE PRESENCE
WITH DUBAI EXPANSION
BY late January 2015, Flatirons

Solutions, Inc. had begun the process
of opening a regional office in Dubai.
The new office, scheduled to open
in mid-2015, will provide local sales
and customer support for the regions
airline operators and maintenance,
repair, and overhaul (MRO) providers
along with technology and service
partners in the region that are seeing
increased demand for content lifecycle
management solutions.
The companys Middle East expansion
follows momentum in 2014 from the
selection of the companys CORENA
Suite solution by LATAM Airlines Group
(the largest South American airline),
the opening of an office in the UK to
extend its European presence from
its operations in Germany and Nordic
countries, and the extension of its
facility in Colorado to accommodate the
companys growing staff. Investments
in staff and facilities are being coupled
with new CORENA Suite releases that
will extend current solution capabilities

in functional areas that include mobile
eTaskcards, next-generation Flight
Operations, 3D, and others. Our
initiative to open a Dubai office in 2015
reflects the impressive growth and
industry leadership of Middle Eastern
airline operators and MROs, as well as
our commitment to enabling partners
around the world, said Geoffrey Godet,
Flatirons CEO. A local presence will
allow us to provide essential support
and continuity that customers and
partners in the Middle East require and
to support long-term relationships in
the region.
Interested and qualified technical
publications, software engineering,
and application support experts in
the Dubai region who are invited
to contact Flatirons via the Careers
section of its website (http://www.
flatironssolutions.com/about/
careers/) for information on potential
employment opportunities. Qualified
candidates should check back
periodically as new positions are listed
throughout the first half of 2015.
Swiss-AS AMOS builds on success and adds another customer in Asia Pacific
FIJI AIRWAYS TAKES OFF WITH AMOS AND SELECTS
SWISS-AS AS MRO SOFTWARE PROVIDER
Airbus S.A.S 2013 (H. GOUSS)
FIJI Airways recently awarded its MRO software contract to Swiss-AS and will start
to implement AMOS early next year. Given Fijis geographic location, Swiss-AS is in
the ideal position of being able to support Fiji Airways either from the US, or from
the Asia-Pacific office.
The airlines management strategically decided to re-new its Maintenance &
Engineering software with a state-of-the-art solution, supporting its growth plans
and providing industry best-practice processes to the technical department. A

further key decision factor was the high degree of integration of AMOS functions,
ensuring that required maintenance data needs to be entered only once, while
assuring an appropriate information flow beyond departmental boundaries. A
reference visit to a dedicated AMOS customer in Asia helped to convince Fiji Airways
evaluation team that AMOS is the most appropriate choice for a future-proof MRO
software solution that will meet the needs of the current and future business as it
develops.
In addition to the pride we feel that Fiji Airways has decided on AMOS, I am sure
that this beautiful destination will be an additional incentive for our consultants and
trainers who will be involved in the implementation project, says Ronald Schaeuffele,
CEO of Swiss-AS.
Stefan Pichler, Fiji Airways Managing Director and CEO commented: Were
delighted to appoint Swiss-AS for the provision of its unique MRO software which
will enhance the quality of the maintenance we carry out at Fiji Airways. As a bestin-class airline, weve chosen a partner who we believe is able to deliver the high
standard of service we require for our maintenance and technical operations.
SWISS-AS BUILDING ON SUCCESS OF PREVIOUS YEARS AS

AMOS COMMUNITY GREW BY 11 NEW MEMBERS
IN 2014, Swiss-AS MRO software AMOS was adopted by 11 new customers,

among them well-known names such as Philippine Airlines, EL AL Israel Airlines,
and Aerolneas Argentinas. In line with the growth of the AMOS community, the
Swiss-AS team has likewise expanded (20% FTE growth in 2014). As at early January
2015, Swiss-AS had more than 140 employees who support the growing number
AMOS
A Story of Success
The best fit in terms of functionality, price and
market standing, states easyJet
Read more about the world-class M&E software system at SWISS-AS.COM
of customers and are committed to the further development of AMOS. A strong

performance in 2014 was reflected in a more than impressive growth in revenue of
around 22%.
A big step in 2014 was the relocation of Swiss-AS headquarters to a location in
Allschwil (Basel), close to the airport. The bright and modern office space is easily
accessible from the airport and the main station by public transport or taxi. The
new location offers the firms customers modern facilities for classroom training and
meetings. 2014 was also characterised by two significant anniversaries: Firstly, AMOS,
which was launched as a software development project within Crossair in 1989,
turned 25. Secondly, the company Swiss-AS, which was founded in 2004 when the
AMOS business activities were transferred from the IT department of SWISS to the
newly founded subsidiary of SWISS , namely Swiss Aviation Software, celebrated its
10th birthday.
On the functional side, Swiss-AS appointed a dedicated team which focuses on
developing the touch-optimised mobile package AMOSmobile that will initially
compile a suite of modules covering the line maintenance process - to be launched
in 2015. In addition, the roll-out of new and enhanced functions with regard
to AMOS 10 was continued in 2014 providing customers with a state-of-the-art
software solution.
In December 2014, Swiss-AS held an AMOS webinar (organized by www.aircratit.
com), covering topics such as the firms implementation strategy, the new Order
Management module as well as AMOSmobile. In case you missed the webinar,
please send an email to marketing@swiss-as.com.
An all-new AMOS brochure was released last year, while the homepage SWISS-AS.
COM was updated with additional information on AMOS and Swiss-AS.
IFS will launch new application and announces

extension of key military contract
IFS APPLICATIONS 9 TO BE
RELEASED AT IFS WORLD
CONFERENCE 2015, TAKING
PLACE ON MAY 57, 2015 IN
BOSTON, USA
IFS, the global enterprise applications

company, announced in late November
2014 that the new version of its
extended business software suite IFS
Applications 9 will be released at the
IFS World Conference 2015, May 57 in
Boston, Massachusetts, USA. Attendees
at the event will be the first to learn
about the new features and capabilities
of IFS Applications 9.
IFS Applications 9 builds upon the
foundations that have made IFS a
recognised industry leader*. The
upcoming version will offer new and
existing customers major enhancements
in terms of agility and usability, as
well as powerful capabilities tailored
to support customers in IFSs target
industries.
In light of IFSs commitment to quality,
IFS Applications 9 is being thoroughly
tested both internally as well as in the
field. Delivered in the form of an early
adopter programme, IFS is working
with several global end-user companies
based in the U.S., Scandinavia, and
Europe, who represent a diverse
spread of industries, including: service
management, high-tech, industrial
manufacturing, and offshore contracting.
Details of the early adopters experience
in leveraging IFS Applications 9 will be
provided at IFS World Conference in
May 2015.
We are very excited about revealing
the new capabilities of IFS Applications
in May next year, IFS SVP R&D Thomas
Sld said. By closely following the
developments in our key industries
and listening to the feedback of our
customers, we will be able to present
a new version that sets the standard
for usability and agility. We have made
some strategic investments with IFS
Applications 9 to innovate and improve
the customer experience in order
to deliver even more value to our
customers.
The IFS World Conference 2015
offers three days of keynote speeches,
breakout sessions, world-leading
technology, training, networking and
entertainment, all teaching true business
agility, helping people get closer to
their business and turn change into a
business advantage.
IFS was named a Leader in the Gartner
Magic Quadrant for Single-Instance
ERP for Product-Centric Midmarket
Companies, 2013.
NORWEGIAN ARMED
FORCES EXTENDS ITS USE
OF IFS APPLICATIONS
THE IFS solution has been rolled out to

additional Navy personnel, and is now
supporting 2,500 users in the armed
forces with mission-critical configuration
management, MRO, and logistics
IFS, the global enterprise applications
company, announced in late January
2015 that the Royal Norwegian Navy
has decided to extend its use of IFS
Applications by purchasing additional
user licenses.
Since 1999 the Norwegian Armed
Forces (Air Force, Army, and Navy
including the Coast Guard) have been
using IFS Applications for military
logistics to manage mission-critical
processes such as configuration
management, including document and
spare parts management, maintenance,
repair, overhaul (MRO), and supply chain.
The Navys recent decision to purchase
additional users means that the IFS
industry solution will empower more

personnel working deployed on one
of its vessels or on land. The solution is
distributed between vessels and onshore
sites, also offering integration with the
government finance and HR system.
Complying with the Navys operational
requirement for six months operation
in autonomous mode, the IFS solution
can process work as usual and replicate
the data to the master database when
deployed in theatre as well as when
returning from duty.
IFS Applications is the only solution
that lives up to the stringent operational
requirements of the Armed Forces in
general and the Navy in particular, IFS
A&D industry director Graham Grose
said. Efficient defence logistics and
asset management are mission-critical as
they underpin the efforts of all military
personnel whether they are deployed
overseas or working domestically.
We are very proud of the continuing
trust that the Royal Norwegian Navy
places in our industry solution, IFS
Scandinavia CEO Glenn Arnesen added.
By working in close collaboration with
the Norwegian Armed Forces, we have
been able to incorporate invaluable
best practices into our technology,
resulting in a unique industry solution
that encompasses everything from
project management and approval
routing, configuration management,
document management and archiving,
to project delivery and warehousing,
purchasing, warranty and change
management.
only supplier of 2 MRO

best of breed plus
Offering DigiPLAN, DigiREPORTS, Analytics and

B2B for DigiMAINT and WebPMI MRO systems.
Our DigiDOC CMS is agnostic
of MRO with proven integration
with any competitors system,
in addition to our own.
iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300
Photo Credit: Adrian Pingstone
TRAX sales continue to advance in Australia

and North America
MEMKO PTY LTD

SELECTS TRAX
GET MORE
FROM YOUR
MAINTENANCE
SYSTEM
GET RAAS
Next-generation
browser-based M&E
solutions for the evolving
maintenance organization.
For more information visit
aviationintertec.com
TRAX was proud to announce that

Memko Pty Ltd has decided to move
forward with the vendors MRO ERP
software. Memko Pty Ltd, an Australian
based solution provider has recently
completed the acquisition of the
FTM Business unit from John Holland
Aviation Services and now offers
comprehensive FTM services to current
and new airlines customers. TRAX MRO
ERP software will ensure that their
maintenance, engineering work and
records are current and controlled.
This will help Memko Pty Ltd to be as
efficient and organized as possible.
Making the mid-October 2014
announcement, Jose Almeida, President
and CEO of TRAX USA Corp., stated, We
are excited to be working with Memko
Pty Ltd and would like to welcome
them on board. This new partnership
demonstrates our growing customer
base in Australia and we are looking
forward to yet another successful
implementation and satisfied customer.
Memko will be implementing XI, the
latest version of TRAX Maintenance. This
version includes over 20 modules to
cater to virtually every aspect of aircraft
maintenance. TRAX Maintenance will be
able to assist Memko in countless ways,
from Material Management and Finance
to Technical Records and Reliability.
Memko will now have aircraft, inventory,

and maintenance activity information
integrated into one single system.
ELITE AIRWAYS
SELECTS TRAX
IN late January 2015, TRAX announced

that Elite Airways has selected TRAX
for their MRO ERP software. The new
acquisition will provide Elite Airways
with a great solution for managing their
maintenance, engineering work and
records. This will help Elite Airways to be
as efficient and organized as possible.
Jose Almeida, President and CEO of
TRAX USA CORP stated, The TRAX team
is excited to welcome Elite Airways to the
family and to our growing customer base
in Florida. We would like to thank Elite
Airways for trusting in TRAX and moving
forward with the implementation. We are
confident that TRAX software will play a
significant role in improving their fleet

maintenance and supporting their future
growth. We look forward to a great start
and a close collaboration.
Elite Airways will be implementing XI,
the latest version of TRAX Maintenance.
This version includes over 20 modules
to cater to virtually every aspect of
aircraft maintenance. TRAX Maintenance
will assist Elite Airways in numerous
ways, from Material Management
and Finance to Technical Records and
Reliability. Elite Airways will now have
aircraft, inventory, and maintenance
activity information integrated into one
single system.
John Pearsall, President and CEO
of Elite Airways stated, After an
exhaustive evaluation Elite Airways is
confident that TRAX is the optimum
choice for our continued growth in the
future.
Ultramain Systems Signs Mexicos Leading

Aircraft Services Company
IN early February 2015, Ultramain
Systems, Inc. announced the signing
of Mexicos leading aircraft services
company Aviation Integrated Services
Group (AISG) for ULTRAMAIN Mobile
MRO software. AISG will operate
ULTRAMAIN Mobile Mechanic and
Mobile Inventory in addition to
ULTRAMAIN materials, planning, and
optimization software to improve service
delivery to their 60 plus airline customers
operating at 22 airports in Mexico.

AISG plans to use ULTRAMAIN to
manage their core maintenance
operations and their mechanics will
use ULTRAMAIN Mobile Mechanic
to review work assignments, flight
status, certification status, as well as
performing critical company record
keeping activities.
It is clear to us that Ultramain
Systems has industry leading mobility
software that addresses our paperless

business needs, said AISG CEO Bogart
Balmori. Their software will bring all
our operations into a single software
platform and reduce the paperwork
burden on our technicians and
management. We also believe that the
status and monitoring tools provided
will increase our efficiency and help
us deliver a better product to our
customers, Balmori added.
Mxi Technologies changes at the top, a key event and some significant new customers
MXI TECHNOLOGIES ANNOUNCES BILL
CAVITT AS PRESIDENT AND CHIEF
EXECUTIVE OFFICER; DAVE SEIBEL TO
CONTINUE AS CHAIRMAN OF THE BOARD
IT was early October 2014 when Mxi Technologies announced

that Bill Cavitt had been named Mxis new President and
CEO and appointed as a member of the companys Board
of Directors. In this role, Mr. Cavitt will be responsible for
working with the executive team to further strengthen Mxi
Technologies market leadership position and drive growth.
Mr. Cavitt succeeds Dave Seibel, who is retiring after nearly
four years of leading Mxi and capping an outstanding
executive career for the past 35 years. Mr. Seibel was
instrumental in Mxis business transformation, and further
strengthened the companys position as one of the worlds
leading global aviation maintenance management software
companies. Under Seibel, Mxi expanded both its commercial
and defense businesses, and developed the strongest product
line-up in the industry. He leaves behind a well-established,
growing and profitable business, which he will continue to
support as Mxis Chairman of the Board.
With such great prospects and opportunities ahead of us,
I have decided that now is the right time to step back and
allow a new leader to take the company to the next level,
commented Dave Seibel. Supported by our experienced
senior leadership team, Bill is absolutely the right executive to
deliver exceptional customer value, innovative solutions, and a
long-term product vision.
Mr. Cavitt joins Mxi from American Airlines, where he most
recently served as Vice President Engineering, Performance
Improvement and Quality, based out of the Maintenance
and Engineering base in Tulsa, Oklahoma. In this position,
he oversaw all engineering functions for the airline including
airframe, power plant, components, M&E quality assurance/
inspections, as well as continuous improvement and M&E
training.
Mr. Cavitt joined the airline in August 2008 after 29 years
in the aviation field, including a career with the U.S. Naval
Aviation and Northrop Grumman Corporation. In addition, he
co-owned a technical analysis company focused on providing
aviation-related classified and technical analytical support
to the highest levels in the Department of Defense and
Military Service decision makers. He holds a Master of Science,
Aeronautical Engineering and Avionics degree from the Naval
Postgraduate School, and a Bachelor of Science degree in
Ocean Engineering from the U.S. Naval Academy.
With todays announcement, we are confident that Bill
Cavitts proven aviation maintenance executive experience,
together with Dave Seibels ongoing guidance and Board-level
leadership, will position Mxi favorably for continuous growth
and success well into the future, says James Johnston, Partner,
Moelis Capital Partners. The board welcomes Bill to the team,
and is grateful for Daves significant contributions as CEO and
President, and ongoing commitment as Mxi chairman.
HAECO SELECTS MXI TECHNOLOGIES

MAINTENIX MRO EDITION TO SUPPORT
GROWING OPERATIONS
MXI Technologies has announced that Hong Kong Aircraft

Engineering Company Limited (HAECO), a world-leading
maintenance, repair and overhaul (MRO) services provider,
has selected the Maintenix MRO Edition as its core software
platform for managing maintenance operations at the
companys facilities in Hong Kong.
Commenting on the mid-November 2014 agreement,
a HAECO representative said, HAECO has a fundamental
understanding of how operational competencies can
differentiate our business in a highly competitive market, and
it is this understanding that has allowed us to quickly grow
into one of the worlds largest MRO organizations,
The team here at Mxi is extremely honored and privileged
to partner with such a world class leader in the MRO
industry as HAECO, added Bill Cavitt, President and CEO, Mxi
Technologies. Their addition to our growing MRO customer
base serves as further testament that the Maintenix MRO
Edition is the software platform of choice for todays highly
competitive service providers. We look forward to working
with HAECO and their partners as they redefine the standard
for global customer service excellence.
when all parts of the business particularly Customer

Services, Flight Operations and MRO are working together
as a unified entity, says Linda Markham, President of Cape
Air. Maintenix proved to be the best solution capable of
delivering all of the core functionality we need to streamline
operations, facilitate timely information insights, and expand
the business without ever compromising our commitment to
customer satisfaction.
The commercial aviation market in North America, and
in the U.S. in particular, is on the cusp of significant growth.
Capitalizing on this opportunity requires the right mix
of innovation, ingenuity and information. Cape Air has
established itself as a model for what it takes to grow and
thrive in the highly competitive U.S. regional market, says
Bill Cavitt, President and CEO at Mxi Technologies. Mxi is
proud to be teaming with Cape Air, and we look forward
to helping them deliver on the promise of superior flight
services for their customers.
BAE SYSTEMS AND MXI TECHNOLOGIES

HOST INAUGURAL MAINTENIX DEFENSE
USER GROUP IN THE UNITED KINGDOM
CAPE AIR SELECTS MXI TECHNOLOGIES

MAINTENIX SYSTEM AS ITS MRO
STANDARD
A Large U.S. regional airline is fueling strategic growth

through standardized processes, greater integration between
MRO and flight operations
In mid-November 2014 Mxi Technologies announced that
Cape Air the largest and fastest growing independent U.S.
regional airline featuring a mixed fleet of 89 aircraft has
selected the Maintenix system for its enterprise-wide fleet
maintenance management. Recently voted by Cond Nast
Traveler readers as one of the Best Airlines in America, Cape
Air has set its sights on driving greater operational efficiencies
while scaling the business to service new locations. Meeting
these objectives required an MRO solution that could deliver
standardized processes across the maintenance management
chain, and support greater integration with flight operations
to optimize the scheduling of critical revenue flights.
Following a rigorous market review, Cape Air selected
Maintenix Operator Edition as its MRO system standard, set
to deliver automated, mobile-ready MRO functionality across
the airlines engineering, planning, execution and materials
management functions. By reducing reliance on disparate
information systems, Cape Air is looking to more effectively
manage day-to-day operational requirements and meet
ongoing regulatory compliance, while keeping in line with
aggressive strategic growth plans.
Cape Air strives to deliver the safest and most reliable
flight services in the market today. This can only be achieved
AT the beginning of November 2014, Mxi Technologies

and BAE Systems held the inaugural Maintenix Defense User
Group (DUG). Hosted in the United Kingdom by BAE Systems,
the three-day, user-driven event brought together members
of Mxis defense community to share best practices around
the use of the Maintenix software as well as provide a
platform for knowledge transfer around the product.
The event, attended by BAE Systems, Harris Canada, FMV,
the Swedish Air Force, CGI, Saab, Tsunami Tsolutions, and
the Canadian Department of National Defense, allowed
Mxis defense users to discuss their use of the Maintenix
software to address real-world challenges in local and global
sustainment as well as work in partnership to identify product
areas that will provide ongoing business benefit and a
continued competitive advantage.
In addition to delegate presentations, case studies, and
discussions, BAE Systems arranged for a site visit of their
Warton facilities which included a tour of the Typhoon
Final Assembly and a Simulator Experience. An exclusive
networking dinner allowed the group to hear from Nat
Makepeace, a former Royal Air Force pilot and current
BAE Systems test pilot who has achieved the rare feat of
accumulating 5,000 hours in the air flying military jets.
Mxi places a high level of importance on fostering
community among our customer base and events such as

the DUG allow us to maintain an active and collaborative
dialogue with our individual user groups, said Dave Curley,
Senior Vice President, Sales and Marketing, Mxi Technologies.
The Maintenix product is unique in that it is informed by
the experiences and best practices of both defense and
commercial aviation organizations; and it is events such as
this that provide us with the opportunity to hear from our
distinct communities and reaffirm our commitment to serving
all aspects of the market.
KLM UK ENGINEERING BEGINS ROLL-OUT

OF MXI TECHNOLOGIES MAINTENIX MRO
EDITION
MXI Technologies announced in mid-December 2014 that

KLM UK Engineering Limited (KLMUKE), a leading UK-based
MRO services provider and member of the Air France
Industries KLM Engineering & Maintenance (AFI KLM E&M)
Network, has begun the roll-out of the Maintenix MRO
Edition for use as its core software platform for managing
operations at its extensive facilities in Norwich, UK.
At the core of KLMUKEs organizational philosophy is
the concept of adaptiveness,said Arjan Meijer, Managing
Director, KLMUKE. Our approach to innovation and our
adoption of new technologies allows us to continuously
adapt our services and capabilities to the needs of our
clients. The benefits of the Maintenix MRO Edition firmly
align with our business objectives and will allow us to not
only support our customers requirements today, but also
our continued ability to deliver on the future needs of an
evolving industry.
As a principal facility in the AFI KLM E&M Network Airline
Economics MRO of the Year 2014 KLMUKE counts a
number of the worlds leading aviation organizations amongst
their impressive customer list, including British Airways,
easyJet, Jet2.com, Thomson Airways, KLM and Air France.
The roll-out is expected to take place at KLMUKE in 2015
as one of the launch customers. The MRO Edition to be
implemented at KLMUKE encompasses the full product
footprint covering the areas of bidding and quoting;
planning and preparation; executing to contract; release,
invoicing, and reporting; all with comprehensive operations
support. Real-time process and execution control informs
all stakeholders internal and external on the status of
dependencies, milestones, and critical path activities allowing
the organization to continue to distinguish itself through
confident, predictable, and quality service delivery.
This roll-out serves as further confirmation that the
Maintenix MRO Edition is the preferred product to satisfy
industry demand for a refined and inclusive solution
that effectively manages the full spectrum of lean MRO
operations, says Bill Cavitt, President and CEO, Mxi
Technologies. We are pleased to welcome KLMUKE to our
customer community.
Volartec and ALKYM
ANI AND XPRESS AIR SELECT ALKYM
IN early January 2015, Volartec welcomed two new Alkym

customers to the APAC region. Both are based in Indonesia
and are part of the same group. The MRO company Aero
Nusantara Indonesia (ANI) has selected Alkym to replace
their existing MRO IT solution. At the same time Xpress Air
with their strong links to ANI will also benefit from the fully
integrated solution provided by Volartec.
John Barry, SVP Business Development with Volartec was on
hand to welcome the latest announcement stating ANI has
been a leader in the MRO sector for 15 years in this region
with a great team at the helm. When they began the search
for a replacement MRO IT solution two years ago we were
determined to ensure Alkym was at forefront of their minds.
The enhancements last year specifically in the MRO and
Workshop modules completed the functionality to serve such
clients. This deal makes all that development effort worthwhile.
ANI has elected to select the full suite of Alkym modules and
tools with 18 concurrent users of the system. The unique short
implementation programs delivered by Volartec in this case
will be split in two phases. The program will begin in February
2015 with total on-site time of nine weeks from the Volartec
project team.
Olafur Jonsson, Vice President Maintenance at ANI pointed
towards the ability to get a fully integrated MRO IT solution
within a realistic budget was the cornerstone of our search
criteria. We have our existing solution in place and therefore
understand the complexity involved but needed more
productivity savings moving forward. Our detailed market
analysis placed the Volartec system as the best match for us
without question
The whole fleet at

your fingertips:
Lufthansa Technik
MRO-IT solution
manage/m
Keep control
Quality assured
Airline proven
ALKYM 6.1 RELEASED ENHANCED MRO

FEATURES
Lufthansa Technik AG
info@manage-m.com
www.manage-m.com
manage/m
Technical Operations WebSuite
VOLARTEC brought Alkym Version 6.1 to the market at the
end of January 2015 with the announcement of yet more
features and functionalities.
John Barry, SVP Business Development with Volartec
launched the latest version of Alkym with a live webinar where
he pointed towards a new industry standard for MRO software
stating: Volartec revolutionized how the commercial airlines
sector handled MRO with our leading edge technology,
More mobility for the world
136,5x181+A_manage-m_RZ01.indd 1
19.01.12 10:53
packed full of integrated technology at affordable pricing for

the past five to 10 years. With this latest version we can bring
the same concepts into the pure MRO market place.
The new features complete the streamlined process from
quotation through to delivery of the aircraft or component.
The key highlights include:
Wizard to Create MRO Reports;
MRO Partial Invoicing;
TAT Estimation Simulator;
Commercial Documents Management (Proposal &
Contract);
Workflow for Contracts approval;
Non routines Approval Workflow and Control;
Goods Incoming Inspection Process;
Production Events Control with Unproductive Hours
Tracking;
Labor Scheduler;
MRO Work Scope Gantt View;
MRO Introduction / Work Scope Analysis.
VOLARTEC WELCOMES BQB AIRLINES

ALKYM GO LIVE
THE first of February 2015 saw BQB Airlines being unveiled as

the latest Alkym customer to GO LIVE.
Mr. Franco Dono , Technical Director with BQB Airlines,
indicated that BQB Airlines was required to optimize the
management and control of the company fleet airworthiness
based on the projected growth of the fleet and the adoption
of standards LAR (Latin American Aeronautical Regulations), in
Uruguay. He pointed out that from the analysis of alternatives
and having obtained very good references we decided to go
with ALKYM. Today with the system already in use we are
very pleased with the decision taken.
BQB Airlines went live with Alkyms core modules after just six
weeks on site for a project which was divided into two phases.
The aviation industry is extremely dynamic and Volartec has
shown resilience to support our customers in these changes
within the industry. Coupling this with the history of the
company and the proven reaction time to implement Alkym
allowed BQB Airlines to select us with confidence. We are very
pleased to welcome BQB Airlines to the growing list added
Eng. Manuel Roch, VP of Business Development (LATAM) with
Volartec.
Vendors in the News

2MORO SOLUTIONS
2MoRO Solutions is an Aerospace software

development company operating in over 17 countries
and across multiple Airlines or Operators with their
own MRO center. The firm is also a SAP Partner for
Airlines, Aircraft Operators, MRO centers and OEMs.
AERDATA
AerData, a Boeing company and part of the Boeing

Edge, provides lease management software, CMS,
engine fleet planning software, records scanning
software, fleet and valuations data and technical and
back office services for operators, lessors and MROs.
AEROSOFT SYSTEMS
AeroSoft Systems Inc. delivers software solutions and

services for maintenance and engineering in aviation.
AVIIT
AviIT provides the aviation sector with a range of

software solutions to specific business issues and
based on the latest technologies.
THE BOEING EDGE
Boeing offers a portfolio of commercial aviation

services, collectively known as the Boeing Edge,
delivered by Boeing Digital Aviation. Boeing provides
a competitive edge by creating intelligent information
solutions across the aviation ecosystem.
COMMSOFT AND OASES
Communications Software OASES. The system includes

services ranging from implementation support, user
training and system tailoring as well as day-to-day
help desk, maintenance support and
EMPOWERMX
EmpowerMX builds software products designed to

equip airline operators, MROs, OEMs and military M&E
departments with real-time and globally available
business intelligence.
ULTRAMAIN SYSTEMS, INC.
Ultramain Systems, Inc.s flagship product,

ULTRAMAIN, is a maintenance and logistics solution.
Their new product, efbTechLogs, replaces aircraft
paper flight logs and enables faster turnaround times.
VOLARTEC
Specialized in the development and implementation

of world class software systems Volartec has more
than 10 years of experience in the aviation industry
with a successful combination of professionalism and
experience.
Airlines, Operators,
OEMs and MROs in
the News
AIR SERBIA
Air Serbia is the national airline of the Republic of

Serbia serving more than 30 Euro-Mediterranean
destinations with a fleet of 19 aircraft.
AMEDEO
Amedeo is a dedicated and actively managed

widebody operating lessor based in Dublin, Ireland
and has secured an equity partnership with a New
York-based private equity firm for the financing of its
A380 order with Airbus.
ANI
IFRSKEYES
ARPIEM AVIATION
AVIATION INTEGRATED
SERVICES GROUP (AISG)
IFS
AISG is Mexicos leading aircraft services company

dedicated to the commercial airline industry. Every
year the Company performs over 75,000 maintenance
operations, serving more than 60 airlines from around
the World.
MXI TECHNOLOGIES
BAE Systems delivers advanced defence, aerospace

and security solutions that provide a performance
edge and works with local partners to develop,
engineer, manufacture and support the innovations
that increase defence sovereignty, sustain economies
and safeguard commercial interests.
Mxi Technologies provides software, support, and

services for aviation maintenance to commercial
airlines, MROs, OEM aftermarket service providers, and
defense operators.
RAMCO SYSTEMS
Ramco Systems provides enterprise solutions built on

the firms proprietary platformRamco VirtualWorks.
All products are cloud architected by design and
address the entire business cycle from transaction
to analytics.
SWISS AVIATIONSOFTWARE
AND AMOS
Swiss-AS boasts more almost 120 customers

worldwide. AMOS is a comprehensive, fully-integrated
software package that manages the maintenance,
engineering and logistics requirements of modern
airlines and MRO providers.
TRAX
TRAX USA Corp., with offices in the United States and

United Kingdom, is a seller of aircraft maintenance
software globally. TRAX Maintenance solution has been
developed to provide the most comprehensive and
advanced MRO ERP software solution available today.
HONG KONG AIRCRAFT

ENGINEERING COMPANY(HAECO)
KLM UK Engineering Limited is a regional aircraft and

narrow body MRO. Services include base maintenance,
line maintenance, and component sales, technical
training and decommissioning of Airbus A320 Family,
Boeing 737s, Fokker 70/100 and BAe146/Avro RJs.
AirExplore is based in Bratislava, Slovakia and provides

ACMI services and charter flights to worldwide
destinations, primarily in Europe, Africa and Asia with
a fleet of four Boeing 737-400 aircraft as well as a
recently acquired Boeing 737-800.
Arpiem Aviation has received full CAMO approval and

offers a wide range of operational support services.
It also has the facilities to provide 24/7 AOG services,
and its customer base includes airlines from Romania,
the rest of Europe and the US.
IFS Applications offers flexible, module based business

solutions that manage the entire civil aviation lifecycle.
Being component-based it is easier to implement
and can be incremental to align with the growth of
a business.
FIJI AIRWAYS
Fiji Airways Limited is Fijis International Airline and

operates its national and international flights with a
mixed fleet of 7 Boeing 737-700 and Airbus A330-200
aircraft flying to 15 cities in 10 countries.
HAECO is one of the worlds leading aircraft

engineering and maintenance groups with 19
subsidiaries and affiliates, employing about 17,000
staff in Hong Kong, Mainland China, Singapore and
the United States.
FLATIRONS SOLUTIONS
IFRSKEYES, an AIRBUS company, is a full-service IT

provider specialized in aviation software managing
aircraft maintenance and flight operations.
ELIX AVIATION CAPITAL
Elix Aviation Capital Limited is a turboprop leasing

specialist based in Dublin, Ireland. The company
targets the regional aircraft market through purchases
and lease placements of Turboprop Aircraft
AIREXPLORE
PT. Aero Nusantara Indonesia (PT. ANI) is an Aircraft

Maintenance Provider based in Jakarta Indonesia
providing total maintenance and aircraft fleet
management to Boeing 737, MD-80, ATR 42/72 and
Dornier Do 328-100 aircraft.
Flatirons Solutions, Inc. provides information

management consulting services and solutions.
Its TechSight/X suite of products dedicated to the
aerospace community is used by many of the worlds
largest OEMs and airline operators.
ELITE AIRWAYS
Elite Airways provides charter flights throughout the

U.S, Canada, Mexico, Caribbean, and South America
to a variety of passengers. They operate a fleet of
Bombardier CRJ-200 and 700 aircraft.
BAE SYSTEMS
BHIC AEROSERVICES
BHIC AeroServices Sdn Berhad provides aircraft

maintenance, repair and overhaul (MRO) services for
military aircraft.
BQB AIRLINES
BQB Lneas Areas (BQB Airlines) is based in

Montevideo, Uruguay. Its main base is Carrasco
International Airport. The airline, owned by the
owner of Buquebus, Juan Carlos Lopez Mena, can be
considered the unofficial flag carrier of Uruguay
CAPE AIR
Cape Air is one of the largest independent regional

airlines in the United States, operating over 550 flights
per day.
CHILEAN AIRBUS HELICOPTERS
Airbus Helicopters international presence is marked by

its customer centers and participations in 24 countries,
and its worldwide network of service centers, training
facilities, distributors and certified agents.
KLM UK ENGINEERING
MARANA AEROSPACE SOLUTIONS
Marana Aerospace Solutions is an expert in

comprehensive full-life aircraft care, including heavy
maintenance, overhaul, commercial storage, component
repairs, paint, interior, detailing, and end of life options.
MEMKO
Memko Pty Ltd offers engineering services, technology

and training to advanced industries including Aviation
and Aerospace Engineering Services, Product Lifecycle
Management and Software.
MHS AVIATION SDN BERHAD (MHS)
MHS provides helicopter services to oil and gas. They

are the leading provider of helicopter charter services
in Malaysia and are recognized as one of the pioneers
of the offshore helicopter industry in Malaysia.
NORWEGIAN ARMED FORCES
The Armed Forces provide Norways national security,

and are divided into four branches: the Army, the
Navy, the Air Force and the Home Guard.
OGMA
OGMA is today a worldwide player in the aerospace

MRO and manufacturing business, holding a wide
range of approvals. The company is also an approved
maintenance center for several major manufacturers,
including Embraer, Lockheed Martin and Rolls-Royce.
PINNACLE SOLUTIONS
Pinnacle is a Service-Disabled, Veteran-Owned Small

Business (SDVOSB) with a broad range of experience
in Training Device Development & Modifications,
Engineering & Training Services, and Logistics Support
Analysis/Services.
ROTORCRAFT SERVICES GROUP
Rotorcraft Services Group, Inc. (RSG) is a helicopter

services organization, and has been in the aerospace/
aviation industry for over 40 years. Business units
include RSG Aviation, a full service completion and
MRO facility serving all helicopter makes and models.
TITAN AVIATION HOLDINGS
Titan Aviation Holdings, Inc. is a freighter-centric

leasing company with one of the worlds larger fleets
of Boeing 777 freighters. Titans cargo and passenger
aircraft, both wide-bodied and narrow-bodied, fly
worldwide.
TYROLEAN AIR AMBULANCE
Having started originally as an air ambulance company

in 1976, TAA has been serving more than ten mostly
Austrian insurers for the past decades as a medical
assistance company.
XPRESS AIR
Xpress Air is operates from its base at Sultan

Hasanuddin International Airport, Indonesia. The
current fleet consists of 12 aircraft (B737 200/300/500
and Dornier 328).
18 | Q&A: AMERICAN AIRLINES | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
CORENA Pinpoint Mobile search feature allows the user

to rapidly locate content and pick best matches to their
search criteria
is. Finally, theyd like to get their work assignments

without having to wait in break rooms for someone to
hand them a piece of paper.
American Airlines mechanics with their mobile solution
Mobility for mechanics

Aircraft IT Interviews Blair Gregg, American Airlines Lead on their
M&E tablet and mobility program.
ILOTS HAVE HAD tablets for quite a while now and value the benefits but a big question today is, how
can other areas of the business tap into the benefits of tablet devices to achieve greater mobility? American
Airlines, the biggest of its kind, has already rolled out tablets to mechanics, so earlier this year we went
along to meet Blair Gregg, who served as the Managing Director of Technical Systems Strategy for Maintenance &
Engineering at American Airlines. In this role, he was responsible for technical systems enhancement opportunities
that measure impact M&E performance in dependability, reliability, productivity and cost control. Starting with a
conversation over the coffee we closed with a few direct questions in Q&A style. But before anything else, we wanted
to know why American Airlines believed its mechanics needed mobility.
WHAT MECHANICS NEED TO KNOW

Blair explained that the airline had asked exactly that
question when they sat down with Dallas Forth Worth
(DFW) line mechanics two and a half years ago. The
mechanics offered five reasons, explaining first that
they simply wanted to get to their information and
needed technical data at their fingertips to avoid
running back and forth between the airplane and the
office. Also, they wanted to be able to know if a part is
available to fix the airplane, rather than having to refer
to a minimum equipment list or pushing maintenance
into the night. Furthermore, they needed to know the
status of the airplane what was changed last time
it was in the hangar; and they felt they should know
the current status of the operation. With seventy plus
gates, planes dont always come to the expected gate so
mechanics need real-time visibility on where the plane
WHAT THE TABLET CAN DELIVER

So thats why mechanics need mobility but what about
the other side of the coin, what can mechanics do on
tablets? For this, Blair highlighted a pretty good list of
functions and benefits, explaining mechanics can get to
their manuals using My tasks. Even if theyre sitting in
a fast-food restaurant, the tablet will ring indicating that
they have an assignment and at what gate. On arrival
at the specified gate, the tablet indicates exactly what
has to be done to the airplane as well as what has been
done in the past. The tablet can also acknowledge when
the mechanic is at the plane and tell Ops group that hes
there. He can even use the tablet to delay the boarding
procedure if the floor boards have to be pulled and,
at the end of the job, he can use the tablet to close the
maintenance task and go to the next plane. In short, using
tablets keeps mechanics moving directly from one plane
to the next so they dont lose time going back and forth
getting assignments and information to perform tasks.
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | Q&A: AMERICAN AIRLINES | 19
using tablets keeps mechanics

moving directly from one plane to the
next so they dont lose time going back
and forth getting assignments and
information to perform tasks.
Blair added that AA has 1,200 CMMs (component
maintenance manuals) digitized and online so
mechanics can hook into information for multiple
fleets live plus there are offline capabilities.
But over and above the functions and benefits, Blair
wanted to add, Weve come pretty close to perfecting
how youd want a mechanic to use tablets both onand offline. If tech pubs have changed just one word,
or one chapter or the whole book, we can update the
manual as appropriate. The tablets also carry out of
service information; facilitate the chasing of parts and
hold OSP (oil servicing program) information which
is very cool. And whereas, in the old days, some had
to use work cards and calculators which introduced
errors; now this is managed with automation the
mechanic adds two pints of oil to an engine and it
automatically does the calculation to say if its good or
bad; mechanics really like this.
CHALLENGES FOR THE TABLET PROGRAM

Having established why mechanics would want tablets
and what those devices could do for them, we also
wanted to know whether there had been any challenges
and what did the airline learn in the rollout?
Blairs response was that the biggest challenge
is connectivity and he explained, Weve worked
through a lot of connectivity issues. Bearing in mind
that were in some fifty countries around the world,
we have found that international connectivity with
tablets is a whole other ballgame than for domestic
tablets. As a result, we have become experts at buying
tablets outside the country and putting local cellular
cards on the devices. Mechanics in Norita will be
running theirs on GoGoMo whereas in the US its
totally different. We run Sprint and Verizon and
AT&T tablets but havent found one solution that
works perfectly all around. Were constantly moving
things around and trying different options, first
getting good service from one provider, then another
provider works better.
All of Americans tablets are Wi-Fi and cellular
capable because mechanics can go from a concrete
break room under a terminal where Wi-Fi works
and not cellular, then go outside where cellular
works better. And then again, sometimes around a
Boeing 777 cockpit, you just lose signal. All of this
experience drove the airline to adopt supporting
offline capabilities.
HOW THE PROGRAM WORKS

Given the range of these challenges and the size of
American, we wondered how the airline goes about
device selection. Blair explained that his team had
worked closely with AAs IT group and gave some
employees a choice of Samsung or iPad. There is no
Windows option yet because were waiting for the
Windows cellular program to be worked out. But
broadly the airline accepts that people just prefer one
device over the other. American has 1,722 tablets

currently deployed around the world of which 1,600
are Samsung tablets and 100 are Apple iPads, running
side-by-side. They started two and a half years ago with
Samsung because at that time the IT organization was
struggling with infrastructure security issues around
iPad. Now the airline is using both and Blair doesnt
mind which is used as long as they do the job. He adds,
Anyway, were running HTML 5 apps, which means
20 | Q&A: AMERICAN AIRLINES | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
American Airlines mechanics receiving training on their new mobile devices
theyll run on most devices: were system agnostic and were tablet neutral.
User engagement has been the most important aspect of the whole
project at American Airlines. As Blair puts it, Its not about my idea or
managements idea; we take seriously every suggestion from a mechanic
and we do our best to give them what they want. What mechanics like
most about tablets is the speed with which IT can deliver solutions: so AA
didnt sit around and wait for the perfect solution before deploying tablets.
Blairs team worked with Flatirons Solutions and, although the original
solution was clunky, they did a deal that in six months time the airline
wanted certain usability requirements such as a really nice user experience
in which mechanics could use dropdown boxes (mechanics dont like
typing), could touch things and could zoom. And how did that work
out? True to their word, Blair confirmed, within six months Flatirons
Solutions delivered a solution and the mechanics loved it.
Getting information to the mechanics fingertips is now so much easier for
AA than it was two years ago. The airline has moved from a paper world,
where you wonder if the information was revised and if youre in the right
revision (and it could take a week to get there), to todays environment
when the same process takes minutes. Its also only minutes from tech pubs
publishing something before every mechanic around the world has it. If
the mechanic is working offline, the program knows that there has been a
revision and the mechanic must synch up before opening it. The regulators
love that there is built-in protection so that our mechanics do not use the
wrong information. says Blair, adding, Mechanics are giving us their input
and we went from five applications to more than two dozen in less than a
year. Were on version 9 or 10 this year alone and were pushing out revisions
every 30-45 days. Mechanics like the speed; they like that were paying
attention to them.
mechanics treat tools well when the tools are their

tools. We have 1,700 tablets out there today and in two
and a half years, only two tablets have been destroyed.
One was dropped and run over by a truck. The other
was thrown against a wall and broke.
THE BENEFITS AND WHERE NEXT
Before moving on to the Q&A Blair wanted to summarize the benefits and
look to the future to see where the project is going. AA has leadership
that says it makes sense to keep the mechanic on the airplane, rather
than in the break room, with everything they need [on the tablet] to fix
the airplane. he explained. Were going to get more into aircraft health
management (airman web) and getting information from the aircraft in a
mechanic-friendly view. OEM systems are good if youre sitting at a desk.
But we need stuff that works on a tablet, that lets mechanics take fault
isolation codes and get into the AMM (aircraft maintenance manual) and
have every engineering order he could ever want. Were working towards
that right now.
KEY QUESTIONS ABOUT SPECIFIC ISSUES

Clearly American Airlines has thought this through to create a mobile
environment built around the mechanics requirements and processes. But
before we left Blair, there were a few specific questions that we wanted to
address. Working from a list wed prepared earlier, we dealt with these in a
Q&A fashion.
Aircraft IT: Did you face any roadblocks from the FAA?
BLAIR GREGG: We took a different approach, taking Flatirons Solutions
representatives with us to the FAA when we sat down with the CMO
(certificate management office) and explained to them how the tablet
would stop mechanics from having unrevised data. We showed them
what mechanics would see in the tablet and what theyd be able to do: we
got their buy-in and they were appreciative of us sharing it with them.
Most importantly, the [publishing] process has been tightened up. We
know exactly what revision of which manuals is on every one of those
1,700 tablets. The Flatirons Solutions software has a dashboard that tells
us if manuals have been revised or not and we can send mechanics
notifications if they havent [acknowledged receipt].
Aircraft IT: When you provide Wi-Fi, is it corporate American
Airlines Wi-Fi? Do you use public Wi-Fi?
BG: AA builds out Wi-Fi for other systems for other parts of the
company like moving baggage around; and we take advantage of airport
Wi-Fi. If you fly into Dallas, you get free Wi-Fi. Airports use different
cellular companies and we use this as well. [Also] all of our tablets have
cellular paid by the company, which is a requirement for mechanics to do
their jobs.
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | Q&A: AMERICAN AIRLINES | 21
Aircraft IT: You said you issue tablets to technicians.

BG: Yes, they take the devices home.
Aircraft IT: Around task cards, do you use
electronic sign off or paper?
BG: Were still paper based. The merger [with US Airways]
will change this but today we are still using paper.
Aircraft IT: Are the tablets issued as a corporate

tool or a personal device?
BG: We initially started treating tablets as a [corporate]
tool: [however] mechanics were hesitant to check them
out they were concerned that Big Brother was
watching them. [And] mechanics treat tools well when
the tools are their tools. We have 1,700 tablets out there
today and in two and a half years, only two tablets have
been destroyed. One was dropped and run over by a
truck. The other was thrown against a wall and broke.
(The employee bought a new one). They are amazingly
rugged. Tablets are $300; the radios that mechanics
carry are $600 and Toughbooks are $4200. So if you
only broke two in two years, thats pretty good.
We put our Samsung devices in an OtterBox case.
When we did the math, we thought theyd break a
lot more than they have. We are not worried about
Skydrol: we keep these tablets at the flight line. These
are mechanics working live flights so chances are
they arent going to drop it in a bucket.
Aircraft IT: Do you worry about theft?
BG: We initially started watching with GPS to see
about loss but mechanics are treating them like their
own tools. GPS will drain battery life so we backed off.
If someone misplaces a tablet, we go on to our mobile
device management and see where its sitting and the
mechanics goes and picks it up. We have recovered
every tablet that has been misplaced.
Aircraft IT: Do you have a hardware refresh rate,
such as a three-year cycle?
BG: Yes, we use a three year cycle. We thought battery
life would be shorter but we think well get three years
out of them.
Aircraft IT: When a mechanic leaves the company,
how do you treat that?
BG: We issue the tablets and mechanics return them to
us when they leave.
Aircraft IT: You said earlier that American gave some employees a
choice of Samsung or iPad. How does that work?
BG: Currently our iPads are only with the management team and arent
with our mechanics yet.
Aircraft IT: Can you shed some light on the return on investment for
the hardware and software?
BG: Weve looked at it in a couple of ways. Previously we had Panasonic
Toughbooks. Now we can buy more devices with a less expensive tablet.
We did not have to do a financial justification beyond knowing well
save at least 10 minutes by keeping the mechanic on the airplane versus
having to go get data.
We werent able to finish our analysis because we changed our
requirements with the FAA. Mechanics are now required to reference
the six-digit reference [number], so we changed the game. We now
have delayed minutes that correspond with the six-digit reference that
previously they didnt have to record. Part of our strategy was to get the
devices out there and get [mechanics] using the tablets before they had
to start using the six-digit reference. We know
fundamentally that the tablets help when
they sign the logbook.
Aircraft IT: What lessons have been learned

regarding acceptance by the technicians?
BG: We found that we were doing really well with
our tablets until the day the pilot showed up with his
iPad. We went from feeling really good to being really
envious. Pilots could get to the internet and we couldnt.
We had to change. This is the number one thing that
changed with mechanics wanting to use tablets when
we gave them unlocked tablets to surf the internet.
We made it clear what the parameters are for use and
weve had no issues. If you want to know what changed
it, give them the internet. In line maintenance, its a
really great day when the mechanic is sitting down
because the plane is flying. But when an airplane needs
attention, we want our mechanics to fix it fast.
Aircraft IT: On the security piece, what does access
look like?
BG: American Airlines has a single access system.
We have to know our employee number and password.
Those are the only things we need to do anything.
Where it gets trickier is going to MyBoeingFleet or
AirbusWorld from the tablet, if were not synchronized
then you may have to know another password. Single
sign-on is the thing mechanics like.
Our time was up and we parted thanking Blair Gregg
for taking the time to share, with Aircraft IT readers,
American Airlines experience with the introduction of
tablets and mobility for mechanics. n
American Airlines
has a single access
system. We have to
know our employee
number and password.
Those are the only
things we need to do
anything.
BLAIR GREGG
MANAGING DIRECTOR OF
TECHNICAL SYSTEMS STRATEGY
FOR MAINTENANCE & ENGINEERING,
AMERICAN AIRLINES
In this role Blair
was responsible for
technical systems
enhancement
opportunities that
will measurably
impact M&E
performance in dependability,
reliability, productivity and cost
control.
Blair joined American in 2007 as
the General Manager of the Alliance
Fort Worth Maintenance Base. Most
recently he was the Director of Line
Maintenance for the Southwest
Division.
About
AMERICAN AIRLINES
American Airlines, Inc. is a major

United States airline. It operates
an extensive international and U.S.
domestic network, with scheduled
flights throughout North America,
the Caribbean, South America,
Europe, and Asia. It also operates
one of the most modern fleets
among US airlines.
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22 | CASE STUDY: TAP M&E | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
Achieving visibility
and traceability at TAP M&E
RFID technology offers what an MRO needs but first it needs to be successfully
introduced say Fernando F. Matos, Head of Information Technologies and Carlos
Quinta Head of RFID Competence Center at MEGASIS TAP IT owned department
N THIS ARTICLE, well set out to share our

experience gained from working to introduce RFID
technology in TAPs MRO operation. Readers might
first find it useful to know that TAP is a medium size
airline, based in Portugal and that TAP maintenance and
engineering (M&E) has three maintenance bases. The
main one is in Lisbon at the airlines base while there are
two others in southern Brazil. Last year, TAP flew 10.7
million passengers to 198 destinations with a fleet, at
the time of writing, numbering 77 aircraft, including six
introduced during 2014.
Although TAP is a state owned company, it is
financially self-sufficient and generates its own revenue
which means that there is an onus on the airline to be
efficient. It was bearing this in mind that we started to
look at how we could apply RFID solutions. The first
prompt in this direction was when, in 2007, we had an
engineering customer who wanted to ensure that we
kept their tools separate from TAP M&Es tools; and
so we started to look at the possibilities of RFID which
was then beginning to appear in industrial applications.
The problem was that we had no real knowledge about
the technology and had some difficulty in specifying
the problem that we wanted to address; plus TAP M&E
didnt have a team who could be assigned for that kind
of work.
That said, we did know what problems can occur in
an engineering workshop parts get mislaid, leading
to disruption of work because you dont know in
which workstation the part is being held; that, in turn,
detracts from safety, quality and efficiency which are
all very important matters for an MRO; especially
safety. We thought that RFID could be the answer to
all of these challenges because RFID is about visibility,

physical visibility, tough visibility.
In November 2007, AIRBUS was looking for a
partner to develop an RFID project and we took that
opportunity, by creating a team with them, AIRBUS,
MEGASIS (the TAP-owned IT unit) and TAP M&E.
FIRST PROJECT AND LESSONS LEARNED
This project, MEERA (Mobile Enabled Engine Repair

Application) took around three years to go live: from
negotiating the partnership, business case and proof of
concept, to implementation. Mistakes were made.
The first mistake resulted from a very good business
case validated by an excellent proof of concept which
showed a hugely valuable return on investment.
However, whenever you do a proof of concept, do it
by replicating exactly the normal operation, be it in
human, material or other terms.
We were separated from the real production and,
when we asked them, mechanics suggested that
everything was always put away in its right place
with proper labels so that, when we tried to scan it,
everything would be OK. However, when we went into
production, we discovered that, in reality, a lot of labels
were not written.
Notwithstanding that, by 2012 we were the first MRO
to have a fully integrated and operational application
of RFID to aircraft engine components (see Aircraft
IT volume 1 issue 5 Spring 2012) and we were able
to draw some conclusions from the experience. It had
taken a large investment of around 750,000 and we
had expected to see a return on investment (ROI) of
four times that outlay in one year: that, as it turned
we did know what problems can occur in an engineering workshop parts get
mislaid, leading to disruption of work because you dont know in which workstation
the part is being held; that, in turn, detracts from safety, quality and efficiency which
are all very important .
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | CASE STUDY: TAP M&E | 23
we want to consider RFID technology combined with

bar code technology and how both technologies can
deliver visibility and traceability for tools, and ground
support equipment
we consider the quality assurance of maintenance work as the best foundation

for flight safety. Since the formation of our maintenance unit in 1959, China
Airlines has worked hard to certify staff and operations according to latest safety
regulations and practices.
out, was very, very optimistic. With a new technology

such as RFID, there is a slow learning curve. You have
to tell mechanics that even when they think that they
know where spares and components are, they still
have to take the reader with them. Otherwise, theyll
keep looking for the parts where they used to be and,
sometimes, they wont find them there. Our optimism
had been misplaced.
Similarly with the hardware, the first scanners we
had envisaged at proof of concept stage assumed that
everything would be stacked neatly on the shelves
whereas, in reality, the mechanics put parts onto the rack

in a way that meant that labels were at all sorts of angles.
As a result, we had to buy circular polarization RFID
readers that could cope with this reality and we had to
adapt the system accordingly, which meant even more
cost. So the lesson is, build a portfolio of hardware and
test it intensively. And then there was the old chestnut
of change management. This is a new tool and a new
technology but people need to understand that it cant
solve all of their problems. It will make some processes
more efficient but we need to identify which ones.
So, out of all this, we had to define an RFID strategy

that was aligned to our business processes, architecture
and integration. Its not a separate tool or technology;
but, rather like mobility today, it has to be a part of the
overall MRO maintenance information system. This
is really important. For our strategy, we decided that,
after we had incorporated engine parts into the new
system, we would next go to tools and GSEs (ground
support equipment). Then, because, from 2017, we will
be taking delivery of a new fleet of A350 aircraft with
RFID incorporated in more than 400 parts including
life vests and seats, we will have to align this within our
strategy and what we have already defined. Beyond that
well go to chemical products to check their shelf life.
Then well go on to integrating RFID with our mobility
program in line maintenance.
We learned a lot of lessons from this first project and
we know that we made a lot of mistakes but, as Jazz
trumpeter Miles Davis said, When you hit a wrong
note, its the next note that makes it good or bad. As
with Jazz, we were able to use our wrong notes to create
a great overall outcome.
24 | CASE STUDY: TAP M&E | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
our tools are all already

barcoded, which is the
easiest thing to do. And
second, it will be quite a
challenge, given that we
have around 20,000 tools,
to decide how many RFID
tag types (form factors)
will be needed to cater for
the hundreds of different
sizes and shapes that we
have
NEXT STEPS AND A STRATEGY
FOR THE FUTURE
Now, having looked at the technology applied to

an engine repair shop, we want to consider RFID
technology combined with bar code technology
and how both technologies can deliver visibility and
traceability for tools, and ground support equipment
(GSE). Putting this in the context of TAP M&E; as an
MRO we have a lot of tools more than half of which
are specific aircraft maintenance tools, the rest being
generic tools and calibrated tools. There are also
numerous GSEs. Our current system, which has been
running over the past six years, is an offline system
running within a PDA covering four tool stores run by
seven store managers. Every tool has a barcode either
on the tool or in its drawer.
GSEs are not controlled and are available for whoever
needs them to complete a job. They take the GSE, do
the job and should then return the GSE to its previous
location but, in most cases, that doesnt happen, so
significant time is spent searching for misplaced GSEs.
For instance, at our Lisbon base tools and GSEs are
constantly moving between the three hangars and
parking zones, a lot of movements; so we need to get
better visibility of these tools and GSEs. Because we
have an offline system which relies on people manually
uploading updates, we have visibility problems. An
example would be where a tool is checked out for a
specific aircraft, and for a specific mechanic, checked
back in to the store and in the meanwhile checked out
again for a different aircraft and mechanic. If the tool
store manager hasnt yet uploaded the information
to the back end system or if its only uploaded every

hour or even at the end of every shift, until that upload
happens, there will be no reliable information regarding
the availability of that tool and all the movements that
have been done.
AN APPROPRIATE SOLUTION FOR GSES
GSEs are used on a self-service basis and we need to

get visibility for the most critical ones, the most needed
and most expensive; plus the ones that we have in small
quantities. Again, we have visibility issues and tracking
issues because we need to know where equipment
is all the time which we cannot manage with any
current system. And, as readers will know, the audit
department can make life very difficult if were not able
to address those issues, especially with tools. So those
are currently our main pain points as far as keeping
track of tools and GSEs are concerned.
Notwithstanding those pain points and requirements,
when we did our cost benefit analysis we realized that it
would be difficult to make a strong business case from
a purely financial point of view; so we needed to take a
different approach. The approach we settled on was to
focus on quality, safety FOD (foreign object damage)
risk mitigation and image when a customer wants
to have a check carried out in your facilities, he will
want to know what tools are being used in an aircraft
and, if you cant answer, you might lose the customer.
Citing those three drivers, we managed to get approval
for our solution.
In the end we decided to use RFID for our GSEs
but not for tools. RFID is a robust technology which
means that we can leave GSEs out in the parking

zones for prolonged periods and still be able to read
the RFID tag. Providing the process is executed the
way it is supposed to be, RFID will deliver real-time
visibility and traceability: and will enable us to perform
a fast inventory and search which is not so easy to
manage with barcodes. Thats why we decided to use
this technology to achieve visibility and traceability
of GSEs. In future, every time somebody wants to
move a GSE between two locations, he will be able to
use the RFID technology to record that movement
in the system, which is not what we do today. And,
using RFID tags with the GSEs and at the locations,
whenever a GSE gets sent to a location, well know
where it is.
AN APPROPRIATE SOLUTION FOR TOOLS
On the other side of the coin, readers might ask why

we wont immediately be using the same technology for
tools. Its a case of horses for courses. First of all, our
tools are all already barcoded, which is the easiest thing
to do. And second, it will be quite a challenge, given
that we have around 20,000 tools, to decide how many
RFID tag types (form factors) will be needed to cater
for the hundreds of different sizes and shapes that we
have. Also, on what tools do we decide to put an RFID
tag: calibrated tools; generic tools? What would be the
rational? It wouldnt also be possible to tag a lot of small
tools as well. Its quite a challenge. And, as weve already
seen, one of the benefits of RFID technology is that it
allows users make a fast inventory and to search for a
specific asset, which we dont do on a regular basis, as
well as search at tool store level because its a controlled

environment where barcode technology works well
its reliable and trustworthy. For these reasons, for the
time being we will continue to work with the way it is
today using barcodes for tools.
In the near future, as an enabler for continuous
improvement processes at aircraft production level , we
plan to bring some specific tools close to the aircraft
calibrated tools and specific aircraft maintenance
tools; those tools that we know well always need for
an A check. When that happens, it will make sense
to use RFID technology because well probably need
to create an inventory and we may need to search for
tools. But, at present, tools are managed in a controlled
environment within the tool stores and, just for
checking-in and checking-out tools, we dont need
RFID technology.
One thing of which weve had to take account is
that in order to get real-time visibility with RFID
technology you need a wireless infrastructure you
cant use an offline solution such as the one that
we have today. So we are going to use a wireless
infrastructure and a mobile solution to record the
movements of GSEs and tools. As part of the overall
system architecture We are going to use a back office
solution as well with the information recorded in the
PDA so that management has immediate visibility of all
tools and GSEs. In summary, we will use a combination
of bar code technology for tools and passive RFID
technology for GSEs, plus the new mobile and wireless
architecture to solve our current problems about
visibility and traceability of tools.
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | CASE STUDY: TAP M&E | 25
Authors
FERNANDO MATOS
MTMS Back Office Login
Fernando Matos is a
telecommunications and
electronic engineering
graduate of Lisbon
Technical University and
joined TAP Maintenance
& Engineering in 1980. In 1991 he
was Project Manager for TAP M&E
Information Strategy Plan and from
1994 co-ordinated development of
TAPs in-house integrated IT platform,
COSMOS. He became head of TAP
M&E IT in 2005 and has for three
years also been in charge of IT at TAP
Maintenance & Engineering, Brazil.
CARLOS QUINTA
MTMS Events Back Office
Carlos Quinta joined

Megasis, a subsidiary
of TAP Portugal group
providing IT services,
in 1991. He is currently
the Head of RFID
Competence Center. With almost
15 years of experience as an MRO
Senior Project Manager and having
worked closely with Airbus since
2009 with RFID technology, he is
currently responsible for all RFID
solutions running within TAP M&E
as well as any business process
initiative where this technology
might prove to be an enabler to
accomplish M&E business needs.
About
TAP
MTMS Tools Back Office
The system is going to be called mobile tooling

management system (MTMS) and will bring TAP
MROs tool management and GSE management
systems right up to date using the latest but also the
most appropriate technology for each job.
For a selection of MTMS screens click here.
TAP Portugal is Portugals leading

airline and a member of Star
Alliance. The airline was voted
Worlds Leading Airline to Africa
(2011 and 2012), Worlds Leading
Airline to South America (2009,
2010, 2011 and 2012) and Best
European Airline (2011). Last year,
TAP flew 10.7 million passengers
to 198 destinations with a fleet, at
the time of writing, numbering 77
aircraft, including six introduced
during 2014.
26 | WEBINARS | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
Upcoming Live Software Demonstration Webinars at www.aircraftit.com/MRO/Webinars.aspx this March and April.
This March and April will bring a great opportunity for readers to attend a program covering the latest developments in M&E/MRO software solutions. To find out more about what solutions are
available, what they bring to M&E/MRO, what developments have added value to MRO IT and how to prepare for a modern system, youll save a great deal of time and gain a lot of what youll
need to know to inform a good decision by simply attending this informative webinar with leading software solution providers.
Sign up to free live online software demonstrations for a perfect introduction to the worlds leading MRO Software vendors and to learn how they can assist and add value to your operations
LIVE M&E / MRO SOFTWARE DEMONSTRATION OF ALKYM

WEBINAR (INCLUDING AIRCRAFT CONFIGURATION
MANAGEMENT; MRO PROCESS)
n SESSION 1: 5th March 2015
07:00 GMT/UTC
n SESSION 2: 5th March 2015
15:00 GMT/UTC
n DURATION: 1 hour plus Q&A.
LIVE MRO SOFTWARE DEMONSTRATION OR AIRPACK

WEBINAR (INCLUDING ISSUING A RELIABILITY REPORT)
n SESSION 1: 16th April 2015
07:00 GMT/UTC
n SESSION 2: 16th April 2015
15:00 GMT/UTC
n DURATION: 1 hour plus Q&A.
n WEBINAR OVERVIEW
n WEBINAR OVERVIEW
Register to attend this Webinar and join Volartec for

a chance to view a live online demonstration of their
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The Webinar will begin with a full high-level tour of Alkym,
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The software demonstration follows the aircraft
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Helicopter Operators, MRO Shops, Business Operators and
CAMOs. You also see how a modern, cost-effective, end-toend M&E/MRO software system operates and the potential
benefits it can bring your operation.
n HOW TO SIGN UP FOR THE WEBINAR

Click on the interactive link below then select the Register
for Webinar link, select your preferred Webinar Session and
enter your details. Full instructions on how to access the
Webinar will be emailed to you.
If you cant attend the live Webinar Sessions, sign up
anyway and you will receive immediate access to the
Webinar recording as soon as it is loaded to the Aircraft IT
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Sign up to attend this Webinar and join ADSOFTWARE to

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Software solution currently used by 45 companies worldwide
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The Webinar will take you on a tour of the rich functionality
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how to quickly and efficiently issue a reliability report and
see how this new generation maintenance software can
improve safety and operations efficiency.
During the Webinar you will see that AIRPACK provides
an excellent alternative to other MRO software solutions
at typically 40% less cost; it is Microsoft Windows ready,

web-enabled, multilingual and complete training can be
completed in five days. AIRPACK therefore provides the
means for companies of all sizes to enjoy the undoubted
benefits a sophisticated MRO Software Solution can produce.
n HOW TO SIGN UP FOR THE WEBINAR

Click on the interactive link below then select the Register
for Webinar link, select your preferred Webinar Session and
enter your details. Full instructions on how to access the
Webinar will be emailed to you.
If you cant attend the live Webinar Sessions, sign up
anyway and you will receive immediate access to the
Webinar recording as soon as it is loaded to the Aircraft IT
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28 | PREDICTIONS: IFS | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
The top five key Civil Aviation MRO

trends to watch out for in 2015
Espen Olsen, European Director for Aerospace & Defence at IFS puts on his Google glasses and
predicts the top five trends he sees making a big impact on civil aviation MRO in 2015
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | PREDICTIONS: IFS | 29
Maintenance at-the-asset will become the expected norm, with airline maintenance
crews equipped with essential mobile apps to access relevant information at the time
of need, rather than having to take the long walk to the back office or standing in line
to access the terminal
ITH EVERY NEW Year it is traditional to

take a moment to look forward and consider
what the year ahead will hold for us. This is
particularly pertinent in a fast moving and technologically
critical sector such as MRO IT. So Ive looked at what
is happening and used the information available today,
plus mine and my colleagues experience in the sector, to
predict what 2015 holds for civil aviation MRO IT and, in
particular, what five big trends will change or contribute
to the way we work in the year ahead.
1. MOBILE COMES OF AGE WITH MAINTENANCE
AT-THE-ASSET
Weve talked about it a lot but 2015 will be the year
when mobile technology is going to have a seriously
huge effect within aviation MRO. 2015 will see
significant strides in the integration of mobile apps as
part of a full Information System (IS) across all MRO
operations.
Maintenance at-the-asset will become the expected
norm, with airline maintenance crews equipped with
essential mobile apps to access relevant information at
the time of need, rather than having to take the long
walk to the back office or standing in line to access
the terminal to get the relevant information. But this
new generation of mobile devices will have apps that
are targeted on maximizing effectiveness, minimizing
user overhead but avoiding complexity in this complex
operating environment.
2. FIRST GLIMPSES OF ROI FROM ADDITIVE
MANUFACTURING
It has been widely predicted that additive
manufacturing or 3D printing will become
ubiquitous within the aerospace and defense (A&D)
industry. Indeed A&D is already a huge trend setter in
terms of adopting additive manufacturing, contributing
10.2% to the industrys $2.2 billion1 global revenue in
2012; and all indications are that this will continue to

grow. Rolls-Royce and General Electric have already
announced2 that they plan to produce parts for aviation
engines that are lighter and faster to produce through
additive manufacturing.
In 2014 we saw the huge potential for this technology
in aviation. I believe that, in 2015, as a recent Deloitte
University Press3 report highlighted, additive
manufacturing will really show its worth in terms of
reducing material costs, decreasing labor content, and
increasing availability of parts at point of use, having a
dramatic impact on the supply chain. We will start to
see real RoI (return on investment).
3. A REAL BUSINESS NEED FOR WEARABLE
TECHNOLOGY
In 2014, wearables promised much but delivered little
in terms of practicalities. Gartner has predicted that the
wearable market will be worth $10 billion by 20164 so if
this respected analyst group is right, things need to get
a shift on in 2015.
In civil aviation, the business need is there and
crying out for wearable technology. Witness the
example of Japan Airlines with its use of Google
Glass in the maintenance process5. The glasses are
worn by engineers working around the plane on the
tarmac. Images of the aircraft are sent to maintenance
specialists for assessment who then feed any issues
they see back to the engineer on the ground. Work is
completed promptly, can be assessed in real time and
all information is recorded to assess further issues
down the line.
So forget the trendy aspect of wearable technology
its potential to reduce complexity and workload
for aviation operators is a clear business benefit. If the
industry gets it right, and I believe it will, 2015 will
see the major and widespread use of wearables in civil
aviation become a practical reality.
LEADING INTEGRATED
CIVIL AVIATION MAINTENANCE
& SUPPORT SOFTWARE
Optimized maintenance visits
Improved reliability and maintainability
Optimized planning and forecasting
Enhanced operational efficiency and control
Enhanced accuracy of asset configuration records
Advanced regulatory and safety compliance
Improved use of facility capacity
Increased customer service
Minimized overall operating costs
Minimized turnaround times
Picture by David Monniaux, CC by 2.0
www.IFSWORLD.com
In 2015 the civil aviation industry will and must tackle big data head on. In particular,
I think, in using big data for Predictive Analysis. By providing key data around asset
failures, this can then be integrated into logistics systems
adverts_portrait_01.indd 2
10/10/2014 12:18
30 | PREDICTIONS: IFS | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
Author
ESPEN OLSEN
EUROPEAN DIRECTOR
AEROSPACE & DEFENSE, IFS
IT holds the key. A new generation of modular Information System (IS) solutions are
available that will allow these smaller Tier 2 players to easily and quickly increase
or change their production processes, show more transparency in their production
controls, and give instant visibility of their margins.
4. BIG DATA HOLDS THE KEY TO PREDICTING THE
FUTURE
Big data is a concept that has been around for longer
than I can remember, but unlocking its secrets has still
to be tackled.
In civil aviation theres huge potential for using the
secrets of data to enable everything from predictive
analytics to greater inventory optimization, better
monitoring of usage patterns and the essential tracking
and analyzing the health of equipment in real-time. But
so far there has been little in the way of answers for its
key uses, or more importantly, the means of identifying
which data is useful, and which is not.
In 2015 the civil aviation industry will and must
tackle big data head on. In particular, I think, in using
big data for Predictive Analysis. By providing key data
around asset failures, this can then be integrated into
logistics systems to help inform and improve future
designs, in order to optimize usage and lower the total
lifecycle cost.
will be forced to radically overhaul their operating

costs while driving innovation in order to protect
relationships with their major OEM customers.
IT holds the key. A new generation of modular
Information System (IS) solutions are available that will
allow these smaller Tier 2 players to easily and quickly
increase or change their production processes, show
more transparency in their production controls, and
give instant visibility of their margins.
Modularity means they can pick and mix the
applications to meet their particular points of need and,
to avoid the expenses traditionally associated with full
blown ERP (Enterprise Resource Planning) systems,
they can even opt for an OPEX (operating expenses)
rather than a CAPEX (capital expenditure) model by
deploying through the cloud.
Whatever they decide, they need to build a
springboard for the future, and innovation is a must. So
the pressure is on. n
5. SMALLER VENDORS NEED TO INNOVATE

The unprecedented numbers of commercial aircraft
being produced as the industry grows at 4.7 per cent
annually coupled with an ever increasing demand
for more affordable products and greater reliability
has seen an acceleration of a new trend in the aerospace
supply chain. Companies at the top of the supply chain
are shifting responsibilities for increased productivity
and innovation to their smaller second tier suppliers to
absorb the continuing price pressures from end-user
customers. This means that in 2015, smaller vendors
1. Defence iQ: Click here

2. Forbes: Click here
3. Deloitte University Press: Click here
4. Gartner: Click here
5. Glass App Source: Click here
REFERENCES

Espen is responsible for

Business Development
and Sales in A&D at IFS,
and has a background
in the Royal Norwegian
Air Force. In his 15
years with IFS he has worked with
a variety of clients across the A&D
sector, both in Civil Aviation as well
as in defense, and has been working
with defense logistics and issues
related to the transformation of the
defense sector in Europe. He has
also been working very closely with
IFS focus on Complex Assembly
MRO (aka Engine overhaul), and
has taken part in both sales as
well as implementation with
customers such as Finnair Technical
Services (now GA Telesis), Alitalia
Maintenance Systems (AMS) and
more recently Emirates.
About
IFS
IFS Applications offer

flexible, module
based business
solutions that manage the entire
civil aviation lifecycle of contracts,
projects, MRO, assets and services.
Applications include functionality for
contract and project management,
risk management, budgeting and
forecasting, engineering, material
management, sub-contracting,
document management, fabrication,
service and maintenance
management, as well as financials
and human resources. Being
component-based, it is easier to
implement and can be incremental
to align with the growth and scope
of a business.
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | MICHAEL DENIS | 31
How I see IT
2015: The year we
(finally) go mobile
Paul Saunders, Solution Manager, Flatirons Solutions writes
although very early adopters

wisely chose limited use cases, such
as ordering parts or reading a manual,
as their starting point for mobility,
the next wave of adoption is being
driven by more fundamental and
sweeping business goals that are being
implemented on an almost enterprisewide level.
IS 2015 going to be the year when mobile IT finally becomes ubiquitous

for airlines and MROs? To be fair, many of our colleagues have been
mobile for a number of years already; but I mean mobile, in the post-PC,
iPad era sense of the word.
It seems a long time that Ive been working with mechanics and
engineers who had access to information systems at the aircraft from
within the hangar or on the line. I remember installing wireless networks
in an engine workshop as far back as 2001, which allowed mechanics
to roam around the work environment following their engine as it
moved from tear-down to build and on to test without having to log
off from one computer to another but this use case wouldnt really be
classified as a mobility project in the way that we understand it today.
The hardware, software and utilities that accompanied Windows XP back
in the day bear little resemblance to a mobility project that we would
recognize today.
Ive often spoken about the advent of the iPad as being the catalyst
for the revolution of mobile enterprise. The availability of wireless
networks, the quality of business software in terms of user experience,
the choice and performance of hardware are all largely thanks to the
rise of consumer mobility and the elevated expectations of users. The
days of connecting to the same old business software via some clunky
Citrix client on out-dated hardware is at an end. Now software vendors
have woken up to the fact that mobility is not a passing fad, and they
understand that they need to support mobile use cases as a cost of
doing business.
Interestingly, I have noticed that although very early adopters wisely
chose limited use cases, such as ordering parts or reading a manual,
as their starting point for mobility, the next wave of adoption is being
driven by more fundamental and sweeping business goals that are being
implemented on an almost enterprise-wide level. The desire to go totally
paperless, or to embrace the internet of things, is driving a leap in user
adoption from projects with from a few hundred users, as per some of
the pioneers of mobile technology, to several thousand users at a time
with several tier one airlines having projects in the pipeline.
There is also still a real mix of technologies and approaches being
adopted. Some people have predicted that the iPad has had its day, with
many next-generation implementations favouring the latest batch of
Windows tablets. Windows has indeed enjoyed resurgence in the Flight
Ops world, with some early adopters of the iPad even contemplating
switching back to Windows devices. But I have seen evidence of
an Apple renaissance in aerospace being driven by engineering
implementations. There is a mixture of commercial off-the-shelf solutions
and home spun applications to tackle the various use cases that MRO
and engineering users are posing for us technologists with no one size
fits all when it comes to development approach. HTML and native apps
are being blended in a mobile ecosystem where the user doesnt care
how it works they only care that it just works.
I think 2015 is going to be an exciting year for aerospace MRO IT. I think
its going to be the year when we stop worrying about whether mobility
is a good idea or not. Its going to be the year when we just crack on and
get mobility working. Or at least, thats how I see IT.
INTERACTIVE Have your say
Click here to send comments or questions to Paul
32 | WEBINARS | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
ON DEMAND WEBINARS: SEARCH THROUGH AND VIEW RECORDINGS OF 50+ ON DEMAND WEBINARS
Build your own MRO Software Demonstration Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live MRO
Software Demonstration & Masterclass Webinars at the following link: http://www.aircraftit.com/MRO/Webinars/Past.aspx. This exceptional video library contains
recordings of Live Software Demonstrations and Masterclasses from major IT Vendors, including: Boeing, Commsoft, TRAX, Swiss-AS (AMOS), Enigma, Rusada, Mxi
Technologies, Gen2Systems, Ramco Systems, Aerosoft Systems, 2MoRO Solutions, Lufthansa Technik (manage-m), AV-BASE Systems, AviIT, plus more. An outline of
four of the recent Webinar Recordings can be seen below:
M&E / MRO software

demonstration of OASES
Webinar (including: eTechlog
and Tech Records; Reliability
Reports, and Repetitive Defect
Investigations).
Mobile Aircraft Maintenance

software demonstration
and masterclass Webinar
recording: Enabling the
Mobile Workforce to increase
aircraft utilization.
n SESSION OVERVIEW
n SESSION OVERVIEW
16th October 2014
Sign-up to view this Webinar recording

(recorded on the 16th October 2014)
for a chance to view an as live online
demonstration of one of the industrys
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aircraft M&E/MRO IT Solutions: OASES
from Commsoft. During the Webinar
recording youll see some cutting-edge
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including: Electronic Tech Log (eTechlog)
and Technical Records Management;
Repetitive Defect Investigations and
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The Webinar begins with a high level
tour of OASES and the rich functionality it
offers including: Continuing Airworthiness,
Planning, Production, Line Maintenance
Control, Material Management, Commercial
Management and Warranty.
INTERACTIVE Sign up here
Click here to view the webinar recording
13th November 2014

(recorded 13th November 2014) and join
the experts at Flatirons Solutions as they
walk you through a Paperless and Mobile
Aircraft Maintenance process, currently
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Using live demonstrations of the powerful
Flatirons CORENA Pinpoint Mobile solution
as a guide you see how airlines, Operators
and MROs of all sizes can benefit from a
paperless and Mobile aircraft maintenance
environment (including delivering key
content and technical publications to
line and base maintenance mechanics
via mobile devices) and how electronic
task cards and e-signatures are set to
revolutionize the industry

FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | WEBINARS | 33
About the Live Software Demonstration Webinar Recordings
Whether you missed them the first time around, need to refresh your understanding of available systems
before making a key decision or if you are building a reference portfolio of relevant knowledge, these
past webinar recordings will add vital market intelligence to your established professional skills. Theyll
improve and sharpen your awareness of available solutions and add to your knowledge store. Youll
gain an overview of the major MRO software systems on the market today, from the worlds leading IT
Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts 1
hour, providing airlines, aircraft operators and MROs with the perfect introduction to each MRO software
solution demonstrated.
How it works:
Visit: http://www.aircraftit.com/MRO/Webinars/Past.aspx
Use the scroll option or view the details of the latest recorded sessions on the right and select a
Webinar recording you would like to view.
Next click Register for Recording and enter your details.
Once approved the video file will appear in your Members Area at the Aircraft IT website.
You can then view the Webinar recording as many times as you wish, share it with your colleagues and
retain it as part of your own market intelligence reference library.
Lufthansa Technik manage/m MRO and

Aircraft Materials - Parts
Management software
demonstration Webinar
recording.
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MRO software demonstration
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m MRO WebSuite from Lufthansa
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maintenance operations of their entire fleet
via a sophisticated web-based software
system. You will also see a detailed
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and see how to search for, order and
manage all your materials / parts; to track
each item; and to download all relevant
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4th December 2014

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and as live online demonstration of two
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Aero One and Aero-Webb M&E / MRO
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34 | ASK AN EXPERT | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
A new idea from Aircraft IT you ask the questions and well source the answers
Readers of Aircraft IT and visitors to the Aircraft IT Website often send in questions. We thought we would share
the best of these with you, our readers, so weve asked long-standing Aircraft IT contributor, Michael Wm Denis, to
undertake a fresh new contribution in which he answers your questions about MRO IT. So if you have a burning
question regarding all things M&E / MRO IT or a current project, send your question for Michael to c/o
clara@aircraftit.com and we may feature it in the next issue. The question asker (as below) will remain anonymous.
Ask an expert
Question, from a large African airline: I just want to
know what it takes to go in to paperless environment.
Answer: It Takes a Village to Go Paperless.
Michael Wm. Denis, President,
Aviation Wikinomics, Inc,
Independent advisor,
author and speaker.
With twenty-seven years experience in
aviation, aerospace, defense, software and
high-tech industries, Michael has held
positions of responsibility across diverse
functions including corporate strategy,
market analysis, scenario planning, mergers
and acquisitions, enterprise architecture,
technology implementation and process reengineering. He founded the Service Lifecycle
Management (SLM) Forum for the global open
mass collaboration of industry issues, with over
6000 members. Michael is currently focusing
his practice on servitization strategies and
collaborative outsourcing business models
combined with disruptive technologies.
N 1996, THEN First Lady, Hillary Rodham Clinton wrote a book and
made an infamous statement, It takes a village to raise a child. The title
of her book is attributed to an ancient African proverb roughly translated
into English. Both the proverb and Mrs. Clintons book advocate that a
childs upbringing and both individual and societal success is attributable to
more than just ones family.
I often get asked what it takes for an
airline or maintenance organization to
achieve paperless operations. Hopefully
my answer that it takes a village will be
less controversial than Mrs. Clintons.
To answer the what it takes question
requires answering several more detailed
questions which are often specific to an
organizations business model:
What is the scope of paperless operations?
What is the value of achieving paperless operations?
What entities are involved in delivering and operating paperless
operations?
What are the regulatory requirements of paperless operations?
What technology is needed to achieve paperless operations?
What is the best method to start and complete a paperless
transformation?
THE SCOPE OF PAPERLESS OPERATIONS
Before one can define the value, processes, regulations, internal and
external participants, or anything else, the scope of how paperless the
organization currently is and desires to be must be defined, documented
and agreed upon.
Most technical reference documentation comes in electronic format,
including AMM, AIPC, MEL, EMM, TSM / FRM / FIM, SRM, CMM,
CRM, eieioM. This statement immediately identifies the first scope issue
the differences in content data format. Technically, a pdf is an electronic digital document
and therefore meets some capability maturity level for being paperless. But as everyone knows,
even the most robust pdf is not supportive of full paperless operations relative to XML content
management. Normally, airlines and MROs are looking to include routine tasks, authorized
release certificates, non-routine tasks and repairs, and logbooks in their scope for achieving
paperless operations as this constitutes the bulk of paper documentation that negatively
impacts effective and efficient operations.
The value of defining scope becomes obvious, since each of the documents listed above have
regulatory, intra-organizational, technological, return on invested capital (ROIC), business to
business, training and sequencing impacts. For instance, MEL/MMEL and aircraft logbooks
would require flight operations coordination, whereas routine task cards are wholly under the
control of the maintenance department.
NEWS FLASH YOU CANT BE PAPERLESS IF YOU ARENT MOBILE.
WHETHER the device of choice is a phone, tablet, laptop or kiosk, paperless means delivering
information and content at the point of execution. And since the point of execution is always
mobile and often times out of WiFi or cellular connectivity, asynchronous operations are a
requirement.
As a result of scoping the degree of what the organization wants to move to a paperless
environment, the who which entities will be involved is readily defined. At a minimum,
there will be coordination with your OEMs, regulator, MRO providers, lessors, technology
providers, and internally with operations, IT and finance.
PUTTING A VALUE ON GOING PAPERLESS
The value proposition for moving to paperless operations is one of the highest in the industry
and building the business case is straight forward. Ive seen sufficient ROIC based solely on
physical paper cost reductions. If we then add in labour productivity, turn time reduction,
supply chain efficiency, technical dispatch rate improvement, lease return savings and
regulatory compliance, getting an initial and final approved budget is easy. Obviously this is a
scaling function, that is, more aircraft and a longer period results in higher returns. Planned
properly, even small airlines can achieve good results in short time periods.
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | ASK AN EXPERT | 35
There are multiple systems involved in getting to paperless. A common mistake

operators make is trying to save capital investments by having software that isnt
designed to perform a certain capability do those things that it wasnt designed to do.
WHAT ENTITIES ARE INVOLVED?
And dont forget that other entities get a return on

your investment too. This includes third party MRO
providers, lessors and OEMs. A paperless solution can
drive down their costs of operations; so the question
should be how much they are willing to invest in your
initiative. If the answer is nothing, then maybe its
time to find a new MRO provider or lessor! And with
respect to OEMs, operational data is very valuable;
dont share it unless there is a quid pro quo.
REGULATIONS AND THE REGULATOR
Regulatory guidance for acceptable means of

compliance for electronic manuals, electronic
recordkeeping systems and electronic signatures is
given in FAA AC 120-78 (dtd 2002) and TC AC 571006. Depending upon scope, when you get to making
the flight deck paperless the following are governing
regulations: FAA AC 120-76C (re-written in 2014),
AC 120-64, AC 120-74, or EC 859/2008, EC 956/2012,
AMC 20-25/2013 and JAA TGL 36.
Bringing your regulator into your solution village
needs to be properly timed. Too early in the process
and it will appear that you dont know what you are
doing, whereas, too late in the process and you may
have to change your solution, which will result in
delays and cost overruns.
The technology that makes paperless possible
So this brings us to the technology side of the village.
Dont be afraid of IT but also dont let a business
initiative turn into an IT led project. IT departments
are well trained in Enterprise Architecture (EA). EA
encompasses four domains: Business Architecture,
Solutions Architecture, Data Architecture and
Technology Architecture.
By assigning the right people to each of these
architectural domains, your teams will move
expeditiously and coordinate more efficiently in
building the village. Of the four architectures, the one
that gets the least attention but is the most critical
to both getting to a successful solution and getting
regulatory approval is Data Architecture.
Data Data Data, there are multiple data standards
(iSpec2200, S1000D), multiple data formats (manuals,
tasks, forms), multiple data hand-offs / integrations,
so the sooner you come to the realization that no one
in the industry has a single solution to the data (and
content) interoperability issue, the better.
Document Document Document, if you can draw

a line from receiving authoritative data, normally in the
form of content, through each system and application,
to final airworthiness records, then not only are you
assured of getting a successful solution, your regulators
will be assured too.
THE PATH TO YOUR PAPERLESS WORK

ENVIRONMENT
or
There are multiple systems involved in getting to

paperless. A common mistake operators make is trying
to save capital investments by having software that
isnt designed to perform a certain capability do those
things that it wasnt designed to do. The most common
of these mistakes is attempting to have an MRO IT
system manage content.
NEWS FLASH: MRO IT SYSTEMS ARE

NOT CMS IT SYSTEMS
LET me be blunt here there is a fundamental difference

between maintenance management and logistics systems
(MRO) and content management systems (CMS). In my 27
years of experience, Ive yet to see a MRO IT system parse
and reconcile XML schema documents.
There are a lot of partial solutions on the market from

different OEMs, software vendors, and airlines that
have gotten into the software business. Take a bit of
time to play the field, see what each of them have to
offer and meet with their customers; this is the best
indication of the quality of their products and services.
Also invest a little time and money in an independent
advisor who isnt selling software or a solution.
Were all intelligent and experienced engineers or
technologists, so given enough time and money we can
figure this out right?
Wrong an aviation enterprise architect with hands
on experience in paperless mobile MRO solutions
will more than pay for their costs. If nothing else,
their knowledge of solutions pricing and contract
negotiations will return dividends.
So, what does it take to go paperless?
It takes a village that is unique to your operations and
business model. n
INTERACTIVE Ask your question
Click here to send Michael a question
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36 | CASE STUDY: MCLARENS | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
growth is primarily driven from a

need by our clients for increased levels
of external resource support, as part of
business improvement initiatives and
cost reduction objectives.
Flexible MRO IT Systems

Meeting the stringent demands of CAMOs requires some specific software
capabilities, explains Mark Rogers, Commercial Manager at McLarens Aviation
CLARENS AVIATION (FORMERLY

Airclaims), is a leading aviation loss adjusting
business serving the global insurance market.
Whilst claims management is around 80% of the
business, our Risk and Asset Management division
continues to grow extensively year on year. This growth
is primarily driven from a need by our clients for
increased levels of external resource support, as part of
business improvement initiatives and cost reduction
objectives. Our clients include aircraft operators,
lessors, financiers and Oil, Gas and Mining companies.
They turn to us for a number of solutions, including
Pre-Purchase inspections / valuations, lease reviews,
aircraft delivery / redelivery / transition management,
Continuing Airworthiness Management services and

independent operational and technical risk audits.
McLarens Aviation is a Continuing Airworthiness
Management Organization (CAMO) approved by the
European Aviation Safety Agency (EASA) in accordance
with Part M, Subpart G and I (ARC) requirements.
We are approved to provide these services on over 30
different aircraft types from the major manufacturers
and offer a full suite of CAMO services to support
private aircraft owners, commercial operators, financiers
and leasing companies.
The range of aircraft and the scope of regulation
grow ever more complex, some aspects of flying and
maintaining commercial aircraft are increasingly
demanding, therefore, appropriately trained and

approved personnel together with suitable maintenance
control software, is essential in providing safe, efficient
and compliant airworthiness management. In this
article, we will review the requirements of a CAMO and
the Commsoft OASES I.T system.
CAMO REQUIREMENT
Why do we need CAMO? The short answer is EU

regulation and compliance. However, regulation aside,
the goal is to safely maintain, monitor and control
the serviceability and airworthiness of an aircraft.
The operational and maintenance life of an aircraft
is subject to strict regulation, therefore, a suitable
maintenance control platform, that is user friendly,
reactive and helps to ensure that all the mandatory,
essential, routine and regulatory elements of an aircraft
life are managed is essential.
COMMSOFT OASES OVERVIEW
To support McLarens Aviation CAMO function, we

elected to acquire Commsofts OASES (Open Aviation
Strategic Engineering System) package after a thorough
review of market options, as the solution was the

closest to meet our overall needs particularly in terms
of functionality and scalability given our consultancy
role, with many aircraft transitioning on and off of our
CAMO at any one time. OASES is considered to be a
highly effective aviation engineering and maintenance
system. Easy to use with a wealth of features, it
fully meets the needs of both major airlines and
independent CAMO organizations. A key function of
the OASES package is that it comprehensively supports
the need for compliance management. There are a
number of essential requirements and regulations that
users need to follow to maintain the airworthiness
of an aircraft in a controlled environment. OASES
supports this requirement and is able to control of all
aspects of maintaining the airworthiness of aircraft,
from the daily check through to the base maintenance
input and airworthiness directives and service
bulletin control. The control and monitoring of nonmandatory information, modifications and repairs is
also processed and managed as part of the integrated
functions.
In addition to the airworthiness management elements,
OASES has a comprehensive inventory, stores and
procurement portal, which can be used as part of a fully
auditable and effective business process tool.
An illustration of I.T platform compliance, Control and
Auditing is demonstrated in figure 1 below:
COMMSOFT OASES IN ACTION
A number of our CAMO team have used OASES in

previous roles with airlines such as British Midland
International (BMI), BA City Flyer and BAe Systems.
McLarens Aviation has over 5 years experience
with OASES and we have been impressed with the
multifunctional nature and ease with which we can
control, access and run reports. The ability to search
data by a variety of fields such as part number, aircraft
type, fleet, ATA chapter and produce relevant records
confirms the usability of the product.
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | CASE STUDY: MCLARENS | 37
Figure 1
As a full service technical

consultancy, the OASES package
offers us a cost-effective lifecycle
management tool that interacts and
supports the needs of our lessor and
lessee sector clients and the core
services that we provide. (see fig. 2).
The initial stages of data entry
are key; validating and loading
the Approved Maintenance
Programs (AMP). Our CAMO
team need to control, monitor
and manage an extensive amount
of forecasting data that includes,
Airworthiness Directives (AD)
and Service Bulletins (SB). The
data process cycle continues
through to repair and modification
management, technical log data
input and repetitive / deferred
defect management. This process
fully supports the need to set up
a reliability reporting process
through the PIREPS , hence
completing the system cycle.
OASES MRO IT System
MEGA MALDIVES;
CONTINUING AIRWORTHINESS
MANAGEMENT
BOEING 757 AND 767s.
Figure 2
There are always the key issues of safety, therefore, pilot reporting systems
(PIREPS) is a very useful mechanism which allows users to set their
parameters to highlight any technical or maintenance issues occurring and
(or) recurring.
Importantly, the system works in real-time and promotes a proactive rather
than reactive approach to airworthiness oversight. Having managed aircraft
based in Asia, Eastern Europe and South America, the ability to remotely
manage customer fleets using high speed internet for real-time processing
has been key to our business and the needs of our customers.
Following the award of a two year

contract to serve MEGA Maldives
Airlines as their approved CAMO,
McLarens Aviation supported
the airline through their start-up
process, inspecting aircraft and
performing a number of due
diligence assignments to assist
with the aircraft induction process.
MEGA Maldives with their
operational HQ based in Mal,
Maldives illustrated how flexible
and capable the OASES I.T system
design is. With minimal notice
we were able to quickly load the
required data and go live to manage
the airworthiness of one Boeing
757 and two 767s remotely from
our London office.
Why do we need CAMO? The short answer is EU regulation and compliance. However,
regulation aside, the goal is to safely maintain, monitor and control the serviceability
and airworthiness of an aircraft.
l New AMP revision, LMC and AD/SB management software

l New commercial management and warranty modules
l Linked to ops systems, EFBs and ETLs
l Optional hosted environment eases smaller fleet access
Commsofts OASES MRO system offers comprehensive professional functionality together

with a flexible, affordable approach that understands your business scaleable growth needs
in todays turbulent market.
Each OASES module can be offered individually or can be integrated at the engineering centre
of your business systems.
Over 50 current aviation users, including airlines and MROs, spares suppliers, CAMO,
corporate and bureau operators have grown their success with us.
+44 (0)1621 817425 - info@commsoft.aero

www.commsoft.aero
38 | CASE STUDY: MCLARENS | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
Author
MARK ROGERS
McLarens Aviation supported them through the airline start-up process, inspecting
aircraft and performing a number of due diligence assignments to assist them
through the induction process.
Moving forward two years, we have since trained and supported the airline
to the extent where they feel confident to run their own OASES package and
our role has evolved to be on call support rather than remotely managing
the whole airworthiness process, which is a typical transitional process for
many start-up airlines.
Its a key attribute of our business to be in a position to help clients at the
very start of their operation and to have a system that allows us to train the
airlines own team during the start-up phase, so that we can hand-over and
move to a more support orientated role when appropriate and to help with
technical acceptance work and future ARC / EASA conformity assignments,
as required.
Mark Rogers,
an Incorporated
Engineer with
over 20 years
experience within
the military and
civil aviation sectors,
joined Airclaims Risk and Asset
Management team in 2010. He has
corporate jet, rotary and EASA 145
airline maintenance experience and a
track record in project management.
Mark holds EASA Part-66 licenses
including Avionics B2 and the
Engine/Airframe Category A. He is
trained/type rated on Airbus, Boeing,
Embraer, Bombardier, Dassault, BAe
aircraft systems, and has a Private
Pilots licence.
MCLARENS AVIATION
SYSTEM HIGHLIGHTS
McLarens Aviation has come to appreciate the cost effective nature of the
OASES platform and its ability to produce a customized maintenance
program in a format that can be presented to the authorities seems to
appeal to our users and our clients operational requirements alike. One
particular unique feature that we found of significant value was the ability
to hold any revisions to AMPs in draft form until approval is received,
thereafter, they can go live in the system with just one click.
The system also allows LLP (Life Limited Part) control, whilst major parts
and sub-assemblies can be easily installed or removed from the system,
helping to organize maintenance and repairs in advance of any needs arising.
A good maintenance control system should of course help reduce workload,
mitigate errors and add value. Weve found that the OASES system helps to
highlight essential matters in areas that otherwise could have a serious and
costly effect, particularly with AD, SB reporting.
In our experience, the OASES system design compliments the CAMO
process well, incorporating key elements that support the relationship
between various inputs and in the airworthiness management of an
aircraft. We maintain a separate secure database for each airline client, thus
protecting and ensuring client confidentiality. OASES has proven to be a
reliable and stable system with added value capabilities such as the ability
to attach documents, vary printing and download formats. The system is
well-structured for efficient data input, reducing the need for hard copy
paperwork. In summary, OASES has proved to be a very versatile solution
to support our needs and those of our clients, whilst making a valued
contribution to our business and competitive position. n
OASES Screenshots

McLarens Aviation is a leading

provider of claims, risk and technical
asset management services for the
global aviation community, providing
expert knowledge and support. The
firm manages over 3,000 assignments
a year through a network of 26
offices in key locations around
the world, delivering responsive,
innovative, bespoke solutions to the
aviation insurance market, aircraft
operators, airports, MROs, financiers,
lessor and regulators.
COMMSOFT
Communications Software was
formed in 1971 and won its first
airline contract in 1975 with Laker
Airways, beginning a 35 year
association with the airline industry.
A combination of aviation and IT
experience resulted in Open Aviation
Strategic Engineering System
OASES: a set of systems to enhance
efficiencies and reduce costs in
aviation maintenance. Commsoft
continually develops the OASES suite
of programs and supports a growing
customer base around the world.
Vendor Job Card
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | VENDOR JOB CARD | 39
What works for EmpowerMX

Dinakara Nagalla tells all
Dinakara Nagalla: President & CEO, EmpowerMX
on the aerospace, defense, travel and transportation industries.

Dinakara Nagalla has more than 16 years in IT management focused
Airline Solutions before joining EmpowerMX.
He held Several technology management positions at EDS and Sabre
chain management, Lean & Six-Sigma methodologies, along with
Dinakara had deep subject matter expertise in aviation MRO, supply
management.
experience in building IT strategy, product development and program
Cloud technologies Dinakara led and managed international
As an experienced leader in ERP, mobile development and SaaS based
and filed multiple patents in relation to aviation maintenance.
multi-discipline solution teams. He has published several white papers
AircraftIT: Your name, your job title and the name

of the business?
DINAKARA NAGALLA: Dinakara Nagalla, President
& CEO, EmpowerMX.
AircraftIT: How did EmpowerMX get started?
DN: An aircraft maintenance production control
supervisor employed by Northwest Airlines (NWA)
in the 1990s built a software program to help him
manage his daily workflow. After NWA directed
him to remove this software because it had not
been approved/purchased by NWA/IT, he resigned
from NWA and, along with other fellow Northwest
personnel, started this company funded by an
economic development company in Duluth, Minnesota
(MN).
AircraftIT: What is the attraction of aircraft MRO
related IT?
DN: To date, next generation IT has not been widely
adopted in the aviation industry. The majority of
airlines are running 30 year old systems or client
server technologies built in the 1990s. Increased
regulatory requirements, newer aircraft models and
outsourcing of maintenance to multiple vendors only
made the opportunity bigger. There are enormous
savings to be realized for airlines implementing the
right technology and achieving visibility across a
broad spectrum of suppliers and providers. Most of
the popular systems are library systems with little or
no intelligence and are not suitable for new generation
mobile devices powered by iPad or Android. This,
in turn, provides an opportunity for companies like
EmpowerMX to bring the software and serve the
content to the technicians work site.
AircraftIT: What is the guiding business principle

that drives EmpowerMX?
DN: To provide our customers with products and
services designed to significantly reduce the cost of
their operation, reduce exposure to undesirable human
factors, and improve safety.
AircraftIT: What has been EmpowerMXs greatest
IT achievement to date and why?
DN: EmpowerMX has built its suite of software
modules, catering to key business functions of M&E,
to be able to be run independently of each other or to
run like a single unit of software instead of an all or
nothing model which seems to be followed by every
other software vendor in this industry. This gives the
customer an option to deploy one module at a time
without disrupting their operation or going through
multi-year deployments. EmpowerMX software also
runs equally well on desktop computers and 10 tablet
devices like iPad or Android devices, with support to
all of the major browser platforms and with zero foot
print on the client.
AircraftIT: What has been EmpowerMXs greatest
business achievement to date and why?
DN: Earning the business-to-business trust and respect
of the worlds most prestigious airlines through dogged
determination, hard work, patience and perseverance
AircraftIT: What have been EmpowerMXs
disappointments and what have you learned from
them?
DN: Target customers stop supporting our business
when economic downturns hit the airline industry.
Because of this, weve learned to diversify our business
With the advent of next generation native touch operating systems, a new crop of
applications will wipe out data intensive, monolithic and unintelligent software.
offerings and have aggressively marketed the cost
savings potential customers can immediately realize by
implementing EmpowerMX products or services.
AircraftIT: In a sentence, how would you

summarize what EmpowerMX does for aircraft
MRO customers?
DN: EmpowerMX products and consulting services
immediately help MRO and airline/military M&E
departments to minimize aircraft out-of-service
time while significantly reducing the cost of their
operation and exposure to human factors; thus helping
to achieve improved safety, quality, and financial
objectives.
AircraftIT: What is new on EmpowerMXs
development horizon?
DN: During 2014 we deployed the mobile workshop
application which has already driven significant savings
to our customers. This mobile solution will continue
to be developed during 2015 with much focus on the
mobile ELB and Line Manager. I believe 2015 will be
remembered as the year our customers went mobile.
Other enhancements to existing FleetCycle modules
continue to be developed, some of these include
increased integrations with systems containing process
touch points to enable seamless user experience,
strategic planning of maintenance requirements

and manpower, project critical path with intelligent
task assignments, and visibility of record data to the
system.
AircraftIT: What will be the next big thing in

MRO Aviation IT?
DN: Unquestionably, technology that can keep the
technician hooked on to his real job vs. moving to
a legacy desktop to stare at main frame screens and
carrying paper. With the advent of next generation
native touch operating systems, a new crop of
applications will wipe out data intensive, monolithic
and unintelligent software. It will also be possible to
drive value from the large amounts of data that have
been captured and continue to be captured daily. We
can help our customers achieve the value they are
looking for from their data sets.
AircraftIT: What do you want your customers to
say about EmpowerMX?
DN: Without EmpowerMX supporting our production
needs, it would be impossible for us to achieve the
lean/Six-Sigma-based business efficiencies we now
count on to deliver on-time excellence daily.
AircraftIT: Dinakara Nagalla , thank you for your
time.
40 | WHITE PAPER: RAMCO | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
Wearable Devices
The New Era of Hands
Free Computing
Suresh Subramanian, Principal Consultant-Aviation of Ramco
explains how wearable devices will contribute towards a
connected Aviation IT world.
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | WHITE PAPER: RAMCO | 41
wearable technology is already in

and here to stay. So, while some might
wish to stand on the sidelines mocking
a small (in the scheme of things)
setback for Google Glass, others are
already thinking, not just about how
wearable technology will change the
way we do things in the future, but also
how the wearable technology of today
can be applied right now
OBILITY HAS BEEN the recent buzzword in

the aviation industry and in keeping with this
trend, we at Ramco, have started to look to
the mobile future; including leveraging next-generation
wearable devices, in order to make hands-free
maintenance operations a reality. Our objective is the
development of mobile MRO solutions using nextgeneration wearable devices, such as Google Glass and
Smart Watch.
In a world increasingly driven by technology, the

aviation industry is witnessing a paradigm shift in
ways of working and we believe that a move to these
new devices will serve to be a useful tool for aircraft
mechanics, helping them to be more productive.
Most of our line maintenance functions are now
made available on wearable devices, helping the
line maintenance manager and engineer check the
inventory at the touch of their Google Glass, plus,
perform other line maintenance functions (see below).
However, before we go any further into this subject,
we need to address a current and misplaced concern
regarding one of the devices themselves.
GOOGLE PLANS TO DISCONTINUE

SALE OF GOOGLE GLASS
This headline from an article in the Deccan Chronicle,

dated 18th January, might seem an odd way to open
a white paper on the subject of wearable technology.
However, as that or something similar, may well be the
latest headline that readers have seen on the subject,
it makes sense to deal with it right away. Its true as
far as it goes, but the story it introduces is a lot less
apocalyptic and a lot more positive when it continues
to explain that while, Google has announced that
it will no longer sell its experimental first version of
Glass the Glass project would not be scrapped,
with development continuing [and] Although
Google Glass wont be available to individuals after

January 19th, businesses and developers will still be
able to purchase the product. Google Glass is a type
of wearable technology with an optical head-mounted
display (OHMD).
In a similarly balanced vein, Seamus Condron writing
on the PC Mag website on 20th January explained
that, while in the consumer market, It was nearly
impossible to accept any benefits of such a device,
simply because the mere appearance of it was so
polarizing. In the workplace, Google Glass proved to
be a much more worthy tool in specialized industries
such as medicine, where doctors used it during

surgical procedures. Its also been a hit in warehouse
environments, dramatically improving how workers
can access information while keeping both hands
free That sounds like a familiar environment for
anybody engaged in aircraft MRO.
Wearable technology is here to stay and to use
And, of course, the headsets with the funny little
prism in front of the eye are not the only form of
wearable technology available. People have been
wearing Bluetooth earpieces for their mobile phones
for some time and, from smart watches to wristband
pedometers, audio headsets, smart materials and
RFID fitted anything, as well as OHMDs, wearable
technology is already in and here to stay. So, while
some might wish to stand on the sidelines mocking
a small (in the scheme of things) setback for Google
Glass, others are already thinking, not just about how
wearable technology will change the way we do things
in the future, but also how the wearable technology
of today can be applied right now to improve the way
things are done, in increasingly complex and prescribed
activities such as aircraft M&E/MRO. It was from this
positive approach that we have taken our cue at Ramco
in developing wearable device related solutions, as a
part of the wider connected workplace.
Recent developments will create a paradigm shift in
the way users interact with information and, while
42 | WHITE PAPER: RAMCO | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
in theory, the wearable market consists of a range of devices (see above).

Ramco based its initial developments on Smart Watches. The ability of
these devices to seamlessly connect to other devices, such as mobile phones
and iPads, platforms in which MRO IT solutions already run, acted as the
prime mover towards investing in the wearable device revolution. Lets look
at an example of how a wearable device, such as a smart watch, can prove
handy while an organization attempts to improve the productivity of its
workforce, a perennial challenge in Aviation MRO, today.
USING A SMART WATCH SOLUTION TO HELP WITH

SCHEDULES AND APPROVALS
Discrepancies, or Purchase Orders

which can be facilitated using
the device, within a few clicks of
a button. We have developed a
feature for the Smart Watch that
we call Review Defects, which
allows the mechanic to view the
statuses of all the defects allocated
to him at an aircraft or at a package
level and he can either defer it or
complete it. An inherent benefit of
such innovations is their ability to
facilitate hands-free computing for
those who perform physical tasks,
yet require information in realtime. Using this, a mechanic has
the ability to interact with systems
while still, physically, using both
his hands to do the work, without
any interruptions.
GOOGLE GLASS OFFERS A

USEFUL CAPABILITY FOR MRO
One routine activity for every mechanic, working in a hangar environment,

is the need to accurately record and track his attendance and time spent,
working on the tasks assigned to him. Currently, this is done using
a system in which multiple employees log-in and log-out of tasks, a
laborious process if there are limited systems available for access in a
hangar, if the system is kept some way away from the aircraft or, worse
still, if the whole process has to be done on paper. The end result is the
unfavorable consequence of AMEs (aircraft maintenance engineers) or
their supervisors spending time entering data taking a part of their focus
away from the core job of reducing maintenance downtimes. In an age of
connected devices, why should the hangar environment be disconnected
in this way?
Our wearable device based approach, uses a Pebble device, which runs
apps if connected to an iPhone or an Android device and ensures that
tasks allocated against mechanics the progress of which is tracked in
real time are visible on their wrist-worn devices. The screen displays the
Package Reference #, the Aircraft Reg# and Component ID against which
maintenance is being done and the Task ID and description. Signing in and
out of tasks is now reduced to a few clicks on the screen, while accuracy is
still maintained. The timesheet recording feature allows the mechanic to
sign in and sign off a task using his handy tool. The task details seamlessly
integrate with Ramcos M&E system and enables real time calculation of
labor hours, thereby speeding up the job costing process.
A similar example might be that of approving transactions such as
Looking at the context of aircraft

MRO, there are a number of
functions for which a device
such as Google Glass can be
applied to add intelligence and
hands-free capability to the way
a task is completed. For instance,
a mechanic can perform a
component removal, attachment
or replacement by scanning the
QR code of the part, with just a
swipe of the glass. In a wider sense,
the mechanic can view the defects
allocated to him against an aircraft.
A next generation M&E/MRO
IT system evaluates the nature of
discrepancies and other scheduled
line maintenance work planned for
the particular aircraft (based on tail
number) and creates appropriate
tasks. The system identifies the
appropriate line mechanic or
line maintenance engineer (the
resource) based on skill and
competency and then pushes the
tasks as a work order to the Google
Glass worn by the resource. At the
touch of his Glass, the resource
collects the parts required for
the assigned work order from
store and is then directed to the
exact location of the assigned tail
(aircraft) on the line, using his GPS
enabled Google Glass.
NOW, ERP ON
GOOGLE GLASS
Now, returning to the reports

on the future of Google Glass.
Although Google Glass wont
be available to individuals after
January 19th, businesses and
developers will still be able
to purchase the product. In
November 2014, we launched
our ERP (Enterprise Resource
Planning) tool on Google Glass
as well as smart watches, like the
Pebble (see above).
The thinking behind this
development is to enable ground
engineers in global airlines, to
ensure faster turnaround of
large aircraft, like the all-digital
Boeing 787 Dreamliner. For every
flight, the airplane crew pilots,
engineers, ground staff and cabin
crew has to document data,
which runs into almost 500 pages.
This data dynamically changes
for every flight. At the end of a
flight, the pilot provides a real-time
report of snags, issues and possible
problem areas for the next flight.
The turnaround time for the
aircraft directly depends on how
quickly the engineering staff is able
to address the issues raised by the
pilot.
The idea of this development is
to equip airline engineering crew
with Google Glass devices and
smart watches. As the airplane is
entering its parking bay, the crew
gets a list of to-do items that need
to be completed before the next
flight. Using this information
and even before passengers have

disembarked, replacement parts or
software upgrades can be quickly
ready to be installed.
Readers wont need me to tell
them that every extra minute
an airplane spends standing in
its parking bay, costs the airline
or operator money. So, faster
engineering turnarounds make
for big savings which, hopefully,
airlines will pass on to customers.
We are finding that many Indiabased airlines and other Asian
carriers are, even now, trying out
a combined solution based on
Google Glass and a smart watch, to
shave a few valuable minutes from
their engineering operations.
The ability of wearable devices
to seamlessly connect to other
devices, such as mobile phones
and iPads, platforms in which our
solutions already run, provides the
prime mover on which to base an
investment, in the wearable device
revolution. They support real time
data integration with the M&E
system and will immensely help
in improving TAT (turn-around
times). We are continuing to
work towards putting ever greater
degrees of mobility in the hands of
end users, to enhance the overall
user experience of MRO software
solutions. n
As the airplane is entering its parking bay, the crew

gets a list of to-do items that need to be completed
before the next flight. Using this information and even
before passengers have disembarked, replacement
parts or software upgrades can be quickly ready to be
installed.
Author
SURESH SUBRAMANIAN
A graduate and
seasoned professional
with 17+ years of cross
functional experience,
Suresh spent 14 years
in a broad range of
aviation engineering sectors and
functions. He is also experienced
in software implementation
with expertise in developing
and implementing a range of
applications and solutions as well
as managing customer relations
ranging from CAMO, MRO, flag
carriers, LCC, regional airlines,
helicopter operators and OEM
organizations. His expertise spans
Operations, Aircraft Hangar/Line/
Shop Maintenance, Planning,
Engineering, Logistics, Sales, HR and
Finance..
About
RAMCO
Ramco Aviation Suite manages

the entire business of aircraft
maintenance covering engineering
support, inventory and procurement,
maintenance, sales and MRO
contract management, compliance,
quality, and operations. The
company also offers an Off-Line
Field Maintenance module targeted
at organizations having remote
aircraft operations with no internet
connectivity. Ramco Aviation Suite is
modular and specific functions such
as Reliability Management can also
be deployed as a standalone best
of breed solution alongside existing
systems.
AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE

24th & 25th March 2015 Hyatt Regency Miami Hotel, Miami, FL, USA
AMERICAS
The best IT event to get inspiration and experiences

from major professionals in the airline business
Azul Linhas Areas
Vendors exhibiting their software include:
Lead Sponsor:
Visit conference website: http://www.aircraft-commerce.com/conferences/Miami2015/Home.asp

For more information contact Stephen: Tel. +44 1403 230 888 or email stephen@aircraft-commerce.com
44 | TENDERS | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
Whats in your next issue

of Aircraft IT MRO?
Aircraft MRO is a fascinating and complex discipline at the best of times

and, as if that werent enough, it is always a changing sector. Change is not
something to be feared but it should be respected or, at least, the demands
that it makes of us should not be considered lightly. In the next issue of
Aircraft IT MRO well look at some of the big issues driving and resulting
from change, and well consider how those issues could impact on members
work or be leveraged to add further value and productivity to the business.
THE LATEST MRO IT NEWS

White Paper: ERP and the Cloud
A modern and integrated approach to MRO IT.
White Paper: Mobile MRO using data and

bringing systems together
Leveraging new technology to ensure traditional high quality outcomes.
Survey: The Aircraft IT MRO IT Survey

How is the market performing, how are MROs embracing change
and what change is expected next year?
Aircraft IT MRO, Volume 4 Issue 2

Due out: April 2015
Aircraft IT MRO bringing knowledge to your desktop.
Subscribe here for free

it takes a few moments.
MRO Software Tender Upload

Aircraft IT website MRO Software Tender Upload function puts your
requirements in front of all the leading MRO IT Vendors.
HE AIRCRAFT IT Tender Upload function

allows Airlines, Aircraft Operators and MROs the
opportunity to send their software requirements
to 30+ of the worlds leading MRO IT Vendors at the
click of a mouse. Its all of a piece with Aircraft ITs
mission to put readers in front of as many opportunities
as possible to maximise their professional effectiveness;
this time by linking to other professionals with a proven
track record of matching complex requirements with
effective software solutions.
Whether you are looking for full end-to-end
Modular Maintenance & Engineering Management
Software, ERP, Fully Integrated MRO software, Digital
Documentation Management solutions, Supply Chain
Management Software, Document Scanning Solutions,
or something more, this Tender upload feature will
allow you to send your requirements to all the major IT
Vendors at the same time... and its not rocket science!
In fact, it couldnt be easier.
HERES HOW IT WORKS:
Visit the Tender Upload page at the Aircraft IT

MRO Website by clicking here.
Login below with your Aircraft IT Membership
details. If you are not a member click on sign up
and enter your details it is free to join. If you
are already logged in click on Upload Tender
below.
Fill in the Tender Upload form and upload a
PDF document of your requirements. Under the
Software Type section, which ever box you tick
sends your Tender to all the IT Vendors in that
section of the Aircraft IT website.
Click Upload Tender and your information will
be sent to the key contacts at the IT Vendors.
Once the Tender has been uploaded the IT Vendors
will very soon send you details about their software
and product solutions that would be suitable to
address your requirements.
SEND YOUR MRO SOFTWARE REQUIREMENTS TO THE FOLLOWING IT VENDORS:
FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | TENDERS | 45
TARGETED OPPORTUNITIES
your
next step
Aircraft IT MRO Vacancies on the

website highlights real opportunities
with great businesses looking for the
best professionals
AERDATA
Job title: STREAM Business Analyst
Location: Crawley, West Sussex, UK
BRIEF JOB DESCRIPTION
Working as part of the STREAM Business Analysts in the area

of development and requirements analysis, and Third Line
support.
INTERACTIVE Click here for more details
AERDATA
Job title: Senior .Net developer m/f

Location: Amsterdam, The Netherlands
Considering your next career move? At Aircraft IT MRO

Vacancies great businesses flag up opportunities that
need experience and skills like yours: or you can simply
use us for overview of the market.
Aircraft IT MRO is the specialist website and publication
for your sector so you wont have to trawl through a host
of general vacancies to find the aviation MRO IT ones that
need your skills and will advance your career.
JOB ALERTS FOR FIRST SIGHT
As well as listing current career opportunities, Aircraft IT

MRO Vacancies also lets you sign up for Job Alerts, to
receive email alerts, making you among the first to learn
about the latest opportunities and in pole position to put
yourself forward.
CAREER OPPORTUNITIES CURRENTLY

ON THE WEBSITE INCLUDE THE
FOLLOWING SO SIGN UP NOW BY
CLICKING HERE
AERDATA
Job title: STREAM Support Manager

Location: Crawley, West Sussex, UK
Provide product support to customers and colleagues.

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MRO software (Worldwide)
Location: France
You will be a key part of the Scrum development team software

as service (SaaS) supporting the management and leasing of
aircraft and engines that is in use with airlines and leasing
companies around the world.
Manage the process of data collection and migration; Establish

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46 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015
MRO Software Directory

Key at-a-glance information from the worlds leading
MRO software providers.
There are three recognized categories of MRO software solutions:

1) Pure-play MRO solutions also known as Best of Breed (BoB)
2) Enterprise Resource Planning (ERP) Solutions
3) Specialist Point Solutions
Software solutions assigned to categories 1 and 2 offer a complete end-toend MRO solution for airlines, MROs and aircraft operators and meet most
business system requirements for MRO facilities and airlines of any size
seeking a new MRO software solution or looking to replace or renew an
existing one.
Pure-play systems are designed specifically for the aviation MRO industry
and typically offer a complete solution to fit with the highly regulated nature
of the industry. ERP MRO Solutions are part of a complete end-to-end
enterprise wide software package and allow for extended capability with
other systems such as Finance and Human Resources.
Specialist Point solutions are MRO systems that are particularly strong in
certain niche areas and usually complement the pure-play solutions.
For ease of reference the directory below is divided into two sections: Pureplay and ERP MRO Solutions; and Specialist Point Solutions
Pureplay, BoB and ERP MRO Solutions
2MORO SOLUTIONS
W:
www.2moro.com
T: +33 (0)559 013 005 (EMEA & CIS)
T: +001 514 861 8686 (Americas)
T: +60175008037 (Asia & Pacific)
E: sales@2moro.com
Company formed: 2004, Office Location: France (HQ), Canada and Malaysia
NAME OF PRODUCT MARKETED
Aero One, Aero-Webb, BFly

Number of Modules: 10
KEY BUSINESS/SOFTWARE AREAS
Aircraft Maintenance (Part 145)

CAMO (Part M)
Fleet Management
In-Service configuration management & control
Engine shop visit
Flight Management and crew management (Part Ops)
Support contract managementl
Created in 2004, 2MoRO Solutions is an innovative company dedicated to software development for
the Aviation market. We are located in America, in Europe and in Asia. Our solutions are operated in 20
countries and are available in 5 languages. Our partners network is present in 25 countries and helps
our company to implement and to support our solutions locally in the language of our customers.
We provide three software solutions: Aero-One, Aero-Webb, BFly. Our products are certified by the
world best of class ERP software provider, SAP, which provides cross functionalities for accounting,
finance, sales, purchasing, inventory & distribution. Our solutions allows us to work efficiently with
SMEs and also large groups either for off-the-shelf software or for personalized solutions. Our mission
is to offer the most relevant solution at the best total cost of ownership for our customers.
INTERACTIVE Click Here for Software Details

INTERACTIVE Click Here to Request Private Demo
ADSOFTWARE
AEROSOFT SYSTEMS INC.
W: www.adsoftware.fr
T: +33 (0)4.50.89.48.50
E: contact@adsoftware.fr
Company formed: 1998, Office Location: France, Thailand, South Africa, Brazil
AIRPACK
W: www.aerosoftsys.com
T: +1 905.678.9564
E: sales@aerosoftsys.com
Company formed: 1997, Office Location: Mississauga,Ontario,

Canada; Miami,FL,USA; Austria
DigiMAINT, DigiDOC, WebPMI/DJM
AIRTIME - Fleet management & CAMO

AIRSTOCK - Inventory control & Logistic
AIRDOC - Documentation management
AIRSTAT - Reliability and statistic reports
AIRWORK - Time Tracking Software
ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK.
This 6 modules system replies to the needs of aircraft and helicopters operators, as well as MRO and
CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation
legislation and regulations.Today, ADSoftware counts more than 45 clients worldwide. The strength of
ADSoftware is the simplicity of its products; they are Microsoft Windows ready, Web-enabled, available
in various languages and a complete training can be done in just five days. The company also provides a
24/7 online technical support and extremely competitive pricing conditions.

ADT APPLIED
DATABASE TECHNOLOGY
W: www.adbtech.com
T: +1 (425) 466-5013 +1 (614) 377-9644
E: sales@adbtech.com
Company formed: 1992, Office Location: Bellevue, Tampa USA; Istanbul, Turkey
Wings NG
Maintenance and Engineering Management

Digital Document Content Management
Business Intelligence Reporting
Business 2 Business transaction interface
Interface to Financials / Flight Operations
AeroSoft Systems Inc. is unique in MRO/IT, born in 1997, out of aircraft OEM digital document systems
and the evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO/IT products:
DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight
Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique
expertise to integrate DigiDOC with any competitive MRO/IT system. AeroSofts strategic partners include
Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at
competitive rates.

AVIATION INTERTEC SERVICES
W: www.aviationintertec.com
T: +1 807-625-9260
E: info@aviationintertec.com
Company formed: 1997, Office Location: Thunder Bay, Ontario, Canada
RAAS & RAAS Express

Fleet Management
Maintenance Engineering
Material Management
Production Planning
Labor Collection, Billing
Production Planning and Management

CAMO Solutions
Inspection Document Management
Inventory and Procurement
Reliabiliity and Performance Analysisl
APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm
that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul
organizations. Our commitment to this business segment is proven with our software package, WINGS,
designed specifically for the aerospace companies. ADT has been in the software business since
1992 and built an excellent customer reference base. Our first priority is always customer satisfaction
thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop
reference accounts in the Aviation industry along with other high technology companies which are
considered to be leaders in their fields.
AISs RAAS system is a best-of-breed M&E solution for mid-size operators. Our solution is 100%
browser-based and tablet friendly, compatible with all major browsers including Apple Safari, Google
Chrome, Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading functionality such as
task-step level signature, parallel inspection program management per type, digital part certification
handling, iPAD/Android tablet-based EFB , electronic maintenance status board, centralized document
library, wireless barcode scanning, and much more. RAAS offers flexible pricing and system hosting
options making it suitable for a wide range of customer types and sizes.


FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 47
COMMUNICATIONS SOFTWARE
(AIRLINE SYSTEMS)
W: www.commsoft.aero
T: +44 (0) 1621 817 425
E: nsg@commsoft.aero
Company formed: 1971, Office Location: Tiptree, Derby, Norwich, Gatwick, UK; Brisbane,
Australia; Coimbatore, India
IFR SKEYES
W: www.ifrskeyes.com
T: +33 (0) 562 74 75 00
E: commercial@ifrskeyes.com
Office location: HQ: Colomiers / France. Offices in Moscow ; Singapore ; Quito (Ecuador)
AMASIS > 7 core modules + 6 add-ons

KEOPS > 8 core modules + 11 add-ons
IBIS > 6 core modules
OASES

User Friendly - ease of use for all levels of expertise
Excellent Support - full support throughout the life cycle of the product
Scalability - can grow with your business
Cost - low cost of ownership
Security - proven security
Communications Software Ltd provides the Open Aviation Strategic Engineering System (OASES),
covering all aspects of aircraft maintenance for airlines and third-party maintainers. Areas covered
include: inventory control; rotable tracking; demand handling; requirements planning; PO and RO
processing; component and aircraft technical records; maintenance forecasting; aircraft check planning
and documentation, plus check accomplishment analysis; aircraft technical log recording; shop floor
data collection; work in progress; time and attendance monitoring; and system and component
reliability analysis, plus repetitive defects, sales order processing, full quotation management, invoice
passing, advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect
management. The company provides electronic AMMs and IPCs linked electronically to, and accessible
by, the system..

EMPOWERMX
W: www.empowermx.com
T: +1 866-498-3702
E: info@empowermx.com
Company formed: 1999, Office Location: Frisco TX, USA
FleetCycle Execution Suite MRO Manager (FCXM)

FleetCycle Execution Suite: Production Manger (FXPM), MRO Manager (FCXM) and
Line Manager (FCXL)
Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability
Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI),
Electronic LogBook (FCELB)
Coming Soon: FleetCycle Executive Suite Shop Manager (FCXS))
EmpowerMX if an aviation industry-recognized software development/consulting-services business. We
are purely focused on empowering our customers with the ability to decrease its costs of making air
travel safer by equipping their decision makers with reliable, real-time/globally available intelligence
for minimizing maintenance turn times/OpEx while maximizing airworthiness/profits. FCXM allows
MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions
for which they are responsible. Airlines can jointly manage their outsourced and insourced activites
like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with
an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30
percent. Third-party MROs can run their entire operation fro bidding through contracting to invoicing..

LUFTHANSA TECHNIK
Compliance Reporting
MPD management and revision service
Task scheduling and control
Material management
Management of technical findings (PiRep & MaRep)
Line Maintenance
Base Maintenance
Engineering
Procurement / Stores
Business Intelligence
AMASIS is a robust turnkey solution to manage and optimize the aircraft maintenance. With 80+
active customers, AMASIS is a reliable solution for operators with fleets of all sizes and MRO. The new
interface and the integrated Business Intelligence module (optional) brings to users the right tools to
improve the maintenance processes. Our experts propose high level services to assit users during the
implementation phase and the day to day operations (customizations, data upload, training, audit).

Lufthansa Techniks unique Technical Operations WebSuite manage/m allows commercial aircraft
operators to manage all core functions of their fleets technical operations as an entirely web-based
system online anytime and anywhere. manage/m is provided at no extra costs to every customer
holding a MRO contract with Lufthansa Technik. Rounding out Lufthansa Techniks all-encompassing
portfolio of maintenance, repair and overhaul (MRO) services, the modules of manage/m comprise
a complete range of airline-proven support functions that permit operators to live up to their
responsibilities towards the aviation authorities. Reflecting Lufthansa Techniks MRO competence in all
of its facets, manage/m provides you with the necessary information to live up to your responsibilities
as an operator in full. Quality monitoring, reliability trends, status reports, documentation and tracking
of shop events in real-time are just a few of the available WebServices.

IFS
W: www.ifsworld.com
T: +44 (0)1494 428900
E: info@ifsworld.com
Company formed: 1995, Office Location: Worldwide
manage/m
W: www.lufthansa-technik.com/manage-m
T: +49 69 696 91628
E: info@manage-m.com
Company formed: 1983, Office Location: 60+ Worldwide
IFS Applications
Fleet and Asset Management

Maintenance, Repair and Overhaul (incl Heavy Maintenance, Complex Assembly,
Component Repair)
Corporate Performance Management
Supporting Processes (Backbone ERP such as SCM, Finance & HR, Document
Management, Contract & Project Management, Facilities & Equipment
Management, Call Center & Case Management)
Product Lifecycle Management
IFS Applications offers flexible, module based business solutions that manage the entire civil aviation
lifecycle of contracts, projects, MRO, assets and services. IFS Applications includes functionality
for contract and project management, risk management, budgeting and forecasting, engineering,
material management, sub-contracting, document management, fabrication, service and maintenance
management, as well as financials and human resources. Being component-based, i.e. built on a
service-oriented architecture (SOA), it is easier to implement and implementation can be incremental
to align with the growth and scope of your business - offering flexibility and agility to changing
organizations through scale-up/down of operations as well as company acquisitions and divestments
within one global, multi-country, multi- site, multi-language, multi model application.

MXI TECHNOLOGIES
W: www.mxi.com
T: +1 613-747-4698
E: info@mxi.com
Company formed: 1996, Office Location: Ottawa, Amsterdam,Detroit, Seattle,

Washington, Sydney, Tampa, Saudi Arabia
Maintenix, Maintenix CE
Maintenance Engineering & Information Management

Maintenance Planning
Maintenance Execution
Material management
Business Support & Analytics
With solutions designed specifically for aviation maintenance, Mxi Technologies provides integrated
and intelligent software, support, and services to commercial airlines, MROs, OEM aftermarket service
providers, and defense operators. Mxi Technologies Maintenix software uses a modern architecture and
provides advanced capabilities such as a role-based Web browser interface, long range and automated
line planning, automated workflow, electronic signatures, support for portable wireless devices, and
a comprehensive range of integration APIs. Our customers range from emerging, small- to mid-sized
organizations to the largest global enterprises. For more information and to find out how you can join
the evolution of aviation maintenance, visit www.mxi.com today.

IT Vendors:
want to
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Want to publish your latest news and technology
updates where theyll be seen?
Looking for the best place to showcase
your best solutions?
Why not join AircraftIT MRO?
Host Live Software Demo Webinars
or receive Private Demos
Educate the aviation IT world
about your products
RAMCO SYSTEMS
W: www.ramcoaviation.com
T: +91 89 3986 3986
E: Amrith.g@ramco.com
Company formed: 1996, Office Location: USA, Canada, Europe, Middle East, Africa,
India, Asia-Pacific, Singapore, Malaysia
Ramco Aviation Enterprise Solution, Ramco Aviation M&E solution, Ramco Aviation
MRO Solution, Ramco Aviation Analytics, Ramco Electronic Flight Bag(EFB), Ramco
ePublications, Ramco Aviation Manufacturing OnDemand, Ramco eProcurement
Maintenance & Engineering

Maintenance, Repair & Overhaul
Aviation Manufacturing and Repair Stations
Human Resources
Finance
Ramco Systems is the worlds largest provider of Aviation M&E, MRO and Manufacturing software
solutions designed from the ground up for Commercial Passenger and Cargo, Military, PBL, PBM,
Fixed Wing & Rotor, Fleet Operators, MRO providers and OEM organizations. The solutions are offered
On-premise (in-house), through an Application Service Provider, or OnDemand utilizing its solutions
and automation tools in running lean, efficient and profitable operations. Ramcos Series 5 provides
a positive impact on reducing turn times while increasing operational performance and compliance
through the full integration of engineering, supply chain, maintenance planning and execution, and
compliance modules in an elegant graphical interface.

RUSADA SA
W: www.rusada.com
T: 03333 440730
E: sales@rusada.com
Company formed: 1987, Office Location: Europe, Middle East, Asia, Far East
Envision
Number of Modules: 10 (Single database)
Click here to view Annual

Sponsorship Packages
AircraftIT: All about Solutions for Airlines and Aircraft
Technical records and Asset Management

Asset and Stock Management
Operations
Engineering & Maintenance
Quality, Safety and Analytics
Rusada is a global leader in the development of complex asset management software for the
aerospace industry. With over 20 years heritage, Rusada, provides a range of tools and integrated IT
solutions to enable the complete management of fleets of aircraft and the optimisation of the service
provision around them. Headquartered in Switzerland with operations in the Far East, Middle East,
Asia and Europe, Rusada serves over 60 major customers worldwide, spanning clients that include
Operators, MROs and OEMs. Rusadas Envision toolkit is an industry benchmark within aviation,
managing over 1500 aircraft in 20 countries. Latest innovations include the development of an
Analytical Manager for live KPI analysis and monitoring against thresholds via a web based dashboard,
and a new Safety Management Module designed to assist with a companys Safety Management
Procedures.

SHEOREY DIGITAL SYSTEMS
W: www.sds.co.in
T: (+91-22) 2281 9198/ 2281 1086
E: rohit.jha@sds.co.in
E: vicky.sheorey@sds.co.in
Company formed: 1993, Office Location: Mumbai, Bangalore, Singapore
ARMS: Airline Resource Management System, InfoPrompt: Integrated Document

Management System
Engineering & Maintenance Sub-System (ARMS - EMSS)

Heavy MRO Sub-System (ARMS HMRO)*
Logistics & Inventory Management Sub-System
(ARMS LIMSS)
InfoPrompt: Integrated Document Management System
* Under development
Sheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certified Software
Company, focused on providing Software Solutions to the Aviation Industry. ARMS: Airline Resource
Management System is an internet rich, current-generation, state-of-the-art Information Technology
System that effectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial
Air Transport operations. ARMS is one of the few cost-effective, fully integrated software solutions
that seamlessly addresses Flight Operations, Maintenance and Logistics functions of an air transport
operator - designed and developed to control costs which is so very critical for Air Operators today!
ARMS is readily and easily customizable to specific business & operational requirements.

SWISS AVIATIONSOFTWARE
W: www.swiss-as.com
T: +41 61 582 72 94
E: marketing@swiss-as.com
Company formed: 2004 (project AMOS started in 1989), Office Location: Basel, Switzerland;
Miami, FL, USA
AMOS
Material Management
Engineering
Planning
Production
Maintenance Control
Swiss AviationSoftware unites over 20 years of IT experience with profound MRO expertise and offers
its customers the functionally unsurpassed and technologically state-of-the art maintenance system
AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages the
maintenance, engineering and logistics requirements of modern airlines and MRO providers by
fulfilling demanding airworthiness standards. Today, almost 100 customers worldwide steer their
maintenance activities with AMOS, which makes AMOS the industry-leading MRO software in Europe
and one of the best-selling solutions globally.

TRAX USA CORP.
W: www.trax.aero
T: +1 305.662.7400
E: sales@trax.aero
Company formed: 1997, Office Location: Miami, Fl, USA; Horsham, West Sussex, UK
TRAX Maintenance & Engineering Software

Engineering & Planning

Production & Shop
Technical Records & Reliability
TRAXDoc Document Control
Supply Chain Management
TRAX is the global leader in the aviation industry for their MRO ERP software. TRAX is the most
advanced maintenance software solution available and has been selected by over one hundred and
twenty airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX Maintenance is
a completely integrated product. Organizational efficiency gains can be substantial when using TRAX
and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software
that works for customers through modern technology, world class support and strong customer
relationships.

ULTRAMAIN
W: www.ultramain.com
T: +1.505.828.9000
E: sales@ultramain.com
Company formed: 1980, Office Location: Albuquerque, New Mexico, USA
ULTRAMAIN M&E / MRO ULTRAMAIN Mobile Mechanics ULTRAMAIN Mobile

Inventory efbTechLogs eCabin
ULTRAMAIN for M&E / MRO: 28 Modules
ULTRAMAIN Onboard Systems Software: 5 Modules

MRO
Maintenance Planning & Scheduling
Paperless Customer Care on Tablets
Electronic Aircraft Logbook
Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the
only aviation software provider with customers running full, end-to-end paperless operations from
the cockpit to the ground. ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory,
enables real-time paperless data collection for the full maintenance and inventory process. Combine
ULTRAMAIN v9 with efbTechLogs, the easy-to-use electronic logbook, and the entire maintenance
process becomes paperless. Contact us to learn what you need to equip your organization with
consumer mobile devices and see why elite aviation customers around the world are choosing
ULTRAMAIN to reduce costs and increase aircraft up time.

VOLARTEC
W: www.volartec.aero
T: +353 617 49010
E: marketing@volartec.aero
Company formed: 2004, Office Location: Ireland; Argentina
AIRCRAFT DATA SYSTEMS (ADS)
W: www.technicalrecords.net
W: www.adsfrance.net
T: +33 (0) 975 333 675
E: jalbrecht@technicalrecords.net
Company formed: 2005, Office Location: Nmes, France
ADS TRM (Technical Records Management), ADS TPA (Technical Publication Authoring)
Alkym Management & Control System for Aircraft Maintenance

Logistics
Quality Assurance / Human Resources
Planning & Reliability
Document Management / Technical Library
Alkym is the most comprehensive and cost-effective software solutions available in the market today.
It is specially designed to improve MRO Technical Operations performance by a professional team with
strong aviation background. Alkym is a completely integrated software solution to meet the demands
of Aircraft operators and MRO providers. The key difference is our proven ability to deliver the fastest
ROI. This is achieved by providing all the functionality at a fraction of the cost of others on the market.
We deliver the implementation project in record time with a dedicated team. Typically this is done in
4 to 5 weeks.

Specialist Point Solutions
AERDATA
W: www.aerdata.com
T: +44 (0)1293 817 685
E: sharon.heaton@aerdata.com
Company formed: 2002, Office Location: Amsterdam, Crawley, Dublin, Americas
CMS, Financials, EFPAC, STREAM, AtlasData

CMS: Lease and Asset Management Software

Financials: Ledger and Financial Software
EFPAC: Engine Fleet Planning and Costing Software
STREAM: Digital Records Scanning Software
AtlasData: Global Fleet Database Tool
AerData provides integrated software solutions for lease management, engine fleet planning, records
scanning as well as technical and backoffice services for aircraft and engine operators, lessors and
MROs. With a strong customer focus AerData delivers reliable and secure services to its clients using
latest technologies and state of the art IT infrastructure. AerData has an experienced team of 125
professionals across four offices in The Netherlands, UK, Ireland and the USA. Within AerData, software
developers and aviation experts work together seamlessly in order to deliver exceptional software,
product support and reliable back office services to the aviation industry.

Searchable Dirty Finger Print

7 OCR engines
3 seconds or less to find a 25 years old log book page with its exact content
Scan in Color, high definition
EN-9100
Our software can be tailored upon customer requirement. This allows us to input and organize records
in any architecture in order to meet the exact requirements and internal rules of our customers. The
records presentation shape is established just as the customer wishes. A mechanic, a financial assessor
or a leasing company representative dont have the same needs to collect and explore records but will
be interested in the same content of data. Once scanned, the records can be presented, searched and
exported in any customized way.

AIRLINE CONTROL SOFTWARE
W:
www.airlinecontrol.com
T: +48 22 2095035
E: contact@airlinecontrol.com
Company formed: 2005, Office Location: Poland (Warsaw), UK (London), Marocco
(Casablanca), USA (New York), Argentina (Buenos Aires)
ACS System
Flight Operations, OCC Flight Dispatch, Crew Support with Duties autoplanner
CAMO (Part-M) and Maintenance (Part-145)
Safety Management System (SMS) & QMS
Handling, Fueling, Training (CBT Platform)
Tickets & Booking (Revenue Management, Tarrif Engine)0
A specialized IT company engaged in software development for the airline. The main product is the
ACS System, consists of 16 modules. There are optional modules: OPS (including OCC Flight Dispatch,
NTO, FLIGHT INFO PAX OPS, MCC), CREW, CAMO (Part-M), LINE MAINTENANCE (Part-145), FLEET
MANAGEMENT, HANDLING, FUELING MANAGEMENT QMS, SMS, TRAINING, TICKETS & BOOKING and
built-in modules: DOCUMENTS MANAGEMENT, LOGISTICS, COMMERCIAL, FINANCE SUPPORT, SYSTEM
ADMINISTRATOR. System is designed for small and medium-sized airlines cover in full all aspects of
managing and supporting the airline. YOM 2012. Uses the latest technology mainly Mictosoft and
Apple. Three platform for user: PC, WWW, iPad/iPhone. Scalable and open integration with other
systems existing in the airline. For data security, each client can use an online database replication.

AVIIT
W: www.aviit.com
T: +44 (0) 1383 620922
E: info@aviit.com
Company formed: 2004, Office Location: Fife, Scotland
eMan & Archimedes

Technical publications Distribution - eMan

Document Acknowledment - eMan Read & Sign
ACARS data management - Archimedes
ACARS Technical Consultancy
IT systems management & support
AviiT is exclusively focused on the provision of software solutions to the aviation sector. eMan provides
an efficient capability for the distribution of technical publications across the maintenance and repair
estate. Used by aircraft operators and 3rd party MROs alike, eMan unlocks the benefits of smooth and
efficient distribution of engineering and process documentation. eMan is available as an on-premise
or hosted offering for complete deployment flexibility. Drawing upon data sources such as ACARS,
Archimedes provides a powerful capability to capture, analyse and present valuable, real time data in a
clear and flexible format to Operation and Engineering teams.

BLADEFIX
W: www.bladefix.com
T: +44 20 3440 4128
E: paul.crabb@output42.com
Company formed: 2009 (Output 42); 2014 (BladeFix).
Office Location: UK, Denmark, Poland and Iceland
BladeFix
Easy, fast, mobile intuitive

Selects optimal replacement blades from stock
Choosing the best blade for balance
Choosing the best blade for turnaround time
Engineer can override if necessary
BladeFix selects theoptimal replacement blades fromyour stock faster. Damagedfan blades in an
engine areeasilyremoved and replaced with new or refurbished ones bya skilled engineer. The
difficult part is to choose the right blades from stock so as not to upset the balance of the engine.
BladeFix knows the moment weights of all the engines existing blades and also the moment weights
of all the blades available in stock to solve the problem of selecting or swapping the right blades.
Whenever possible, BladeFix offers blades from the closest location to minimise delivery time.

THE BOEING COMPANY
E: TheBoeingEdge@boeing.com
W: www.boeing.com/boeingedge/informationservices
Company formed: 1916
Maintenance Performance Toolbox

Airplane Health Management
RFID Integrated Solutions
Boeing offers the industrys broadest range of aviation services to provide our customers the ultimate
competitive advantage. We call this the Boeing Edge. In the information services field, we are keenly
focused on addressing our customers continuous need for integration and optimization of information.
Using data, software, analytics and IT infrastructure, we connect airplanes, operators and data. We
strive to enable smart and informed decision-making to take operational efficiency of their aircraft fleet
and operations to the next level.

DENT & BUCKLE
W: www.dentandbuckle.com
T: +44 20 3440 4128
E: paul.crabb@output42.com
Company formed: 2009 (Output 42); 2014 (BladeFix).
Office Location: UK, Denmark, Poland and Iceland
Dent & Buckle
Record and track damages and repairs

Inform MRO and Engineering of damages
Control repaired parts during part-exchange
Mobile damage surveys and MRO integration
Support mixed fleets
Dent & Buckle provides airline operators with the means to streamline procedures and reduce the
costs of recording damages and repairs on aircraft. With dent & buckle airlines now have an easy to
use tool to track damages from first discovery through to the repair stages, and subsequently, tracking
of the repair. With dent & buckle airlines can build a complete structural repair file for each aircraft
comprising all substantiating documents and approval sheets for each damage record. The solution is a
collaborative development from three companies: Output 42 in the UK, and KPAL and DUO in Iceland.

Keep up with IT developments

with Aircraft IT
ENIGMA
W: www.enigma.com
T: +1 781-273-3600
E: infous@enigma.com
Company formed: 1992, Office Location: Burlington, MA USA; Singapore; London, UK;
Tokyo, Japan; Hertzlia, Israel; Stockholm, Sweden,
InService MRO, InService Job Card Generator, InService Revision Manager, Enigma 3C
Number of Modules: n/a
MRO Technical Documentation Delivery

Revision Management/Control
Job/Task Card Automation
Illustrated Parts Catalogs
Service and Parts Documentation
Enigma solutions help airlines and MRO facilities reduce costs and improve service efficiency and
consistency by providing maintenance technicians with the latest maintenance manuals, spare parts
and service information, filtered by tail number. Enigma takes data from enterprise applications such
as MRO Planning and Engineering, ERP, etc. and creates an interactive maintenance solution that
delivers the latest service, parts, and diagnostic information. By offering dynamic, integrated parts and
service information, and links to inventory, order management and other systems, Enigma enables
engineers to quickly update and distribute technical publications, and technicians to swiftly perform
maintenance and repairs.

FLATIRONS SOLUTIONS
W: www.flatironssolutions.com
W: www.corena.com
T: +1.303.627.6535
E: Julie.Fouque@flatironssolutions.com
Company formed: 1994, Office Locations: Europe, Asia, and the United States
CORENA Suite
Number of Modules: 10+
Content Management System (CMS)

Interactive Electronic Technical Publisher (IETP)
Flight Operations
Tablet Solutions & Mobility
Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For
more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics,
financial services, government, healthcare, and publishing. Our customer engagements help organizations
efficiently deliver the right information, at the right time, to the right people by leveraging structured
content and digital media Turning Content into Knowledge. The CORENA Suite by Flatirons is the
leading content lifecycle management (CLM) solution developed specifically for organizations that rely
on mission-critical data to design, manufacture, operate, or maintain complex assets over their product
and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the
worlds leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the
CORENA product suite to create, manage, and deliver large volumes of technical information throughout
its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures,
improve customer satisfaction, and maintain their competitive advantage.
INTERACTIVE Click here for software details

INTERACTIVE Click here to request private demo
HEXAWARE
TECHNOLOGIES
W:
T:
T:
E:
www.hexaware.com/travel-transport-hospitality-solution.htm
India: +91 22-67919595
Americas: +1 609-409-6950
vaibhavs@hexaware.com
Company formed: 1990, Office Location: Mumbai, New Jersey, London, Frankfurt,
Singapore, Japan, Dubai, Mexico
Hexaware is a Technology and Business Services Company providing end to end services
to the Aviation market.
Number of Modules: n/a
Custom MRO Software development and maintenance

System selection consulting & system integration services
Implementation, upgrades and migration of MRO products
Interface Development
Customization and Enhancement across modules
Hexawares MRO practice leverages industry specific tools and services to fulfill its customers need
for efficient migration to newer M&E Systems, implementing industry specific Data Warehouses and
Analytics and Independent Application Testing Suites. HMro Suite of Offerings include: HMro Analytics
including more than 50+ Industry specific KPIs with prebuilt Dashboards and Reports HMro Data
Migration Suite to ease your challenges in migrating to newer systems with specific Accelerators for
ETL and mapping; HMro Test Suite for functional Testing of your M & E Applications; and HMro BPO
Services for Technical Records Digitisation and Management.
INTERACTIVE Click here for company product details

HOLOCENTRIC
W: www.holocentric.com
T: +1 612 9957 3169
E: info@holocentric.com
Company formed: 2003. Office Location: Sydney, Canberra, Hong Kong
Modeler, Modelpedia
MRO and Major Systems Implementations

Organizational Transformation
Continuous Improvement
Compliance Improvement
Business Management Systems
Holocentric provides software and services for Airlines to build Operational Frameworks and
Business Management Systems to support the business. This includes successfully completing the
Transformation Programs, including implementing the MRO software, training material and publishing
of the portal for Business, including both legacy and new applications. We do this by creating an
OPERATIONAL FRAMEWORK AND PORTAL, useable by all personnel. Holocentric customers MRO
projects are successfully completed within budge t. Importantly, compmpliance is increased acrossthe
organisation as a result.
INTERACTIVE Click Here for Software/Product Details

IDMR SOLUTIONS INC.
W: www.IDMR-Solutions.com
T: +1-347-565-4367
E: sales@IDMR-Solutions.com
Company formed: 1998 Office Location: New York/Tel Aviv

InForm
Number of Modules: 20+

Technical Publication
Engineering Orders
Task Cards
Planning
Maintenance Programs
IDMR is a global provider of easy to use and all encompassing Technical Documentation Management
Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM
organizations. IDMRs Technical Documentation Management Solutions have proven success in
increasing operational performance and decreasing operational cost while ensuring airworthiness,
safety and regulatory compliance.

NVABLE
W: www.nvable.com
T: +44 141 280 0050
E: contact@nvable.com
Company formed: 2005. Office Location: Glasgow, UK

Appixo, Appixo ETL

Electronic Technical Log

Alternative Training & Qualification Programme (ATQP)
Station Operational Compliance (SOC)
Management Dashboards & Analysis
NVable (pronounced enviable) was founded as a specialist software development consultancy

creating bespoke solutions that allow customers to exploit the full value of their operational data.
NVable now also offers its own software products. NVable recently launched Appixo a platform that
combines large scale data handling with a framework to support multiple mobile data acquisition
applications. The Appixo ETL is one such application, first launched in May 2012 with BA CityFlyer.
NVable is now expanding its suite of aviation focussed applications. The growing list now includes
ATQP and SOC Management. The data gathered from each application is fed into the Appixo analysis
platform to feed the Management Dashboard & Analytics. This allows for real-time analysis of aircraft
status, fuel burn/uplift, defects, Out of Phase Maintenance etc.

OMEGA AIRINE SOFTWARE, INC.
W: www.omegaair.com
T: +1-972-775-3693
E: info@omegaair.com
Company formed: 1991. Office Location: Midlothian, TX
Ames Advanced Planning and Scheduling System

Optimized long range planning

Short-term scheduling
Line/RON scheduling
Engine and component scheduling
Business intellegence
Omega Airline Software has been supplying the aviation industry with Ames, the industry standard
Advanced Planning and Scheduling software tool, since 1991. Ames currently enables the optimized
planning of maintenance on over 4000 aircraft at 21 customer sites around the world. Unique in the
industry, no other tool provides the planning power or information creation of Ames. Companies
enjoying the benefits of Ames include mainline commercial operators, regional airlines, fractional
ownership companies and MRO operations. Amesfive, the current release, combines the power of
Ames with the versatility and access of the Web.

PSIPENTA SOFTWARE SYSTEMS
W: www.psipenta.com
T: +49 (0)800 377 4968
E: info@psipenta.com
Company formed: 1997. Office Location: Germany (Berlin, Stuttgart, Mnchen, Essen)
PSIpenta Project Management; PSIpenta Materials Management; PSIpenta

Maintenance, PSIpenta Purchasing, PSIpenta Order Management, Psipenta
Sequencing, PSIpenta Warehouse Management, PSIpenta Adaptive Planning,
PSIpenta Mobile Processes, PSIpenta Data Collection, PSIpenta Control System,
PSIpenta Finite Capacity Scheduling, PSIpenta Cost Accounting
MRO
Materials Management
Planning & Scheduling
Production & Planning
Mobile Solutions
PSIPENTA Software Systems GmbH offers a complete solution for managing and maintaining complex
technical systems. Our philosophy of Perfection in Aerospace is reflected in all aspects of our software.
Successful customer connections give a reference for our highly customer-oriented software solutions.
PSIpenta suite supports the planning and control of maintenance and servicing processes. The scope
covers the whole MRO process ranging from slot planning to mobile processes. PSIpenta Planning,
Execution & Control refers to a solution-oriented approach based on standardized software modules. It
enables the optimization of value-adding processes and increases logistic planning in existing system
landscapes with commercial focus.

AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE

24th & 25th March 2015 Hyatt Regency Miami Hotel, Miami, FL, USA
AMERICAS
The best IT event to get inspiration and experiences

from major professionals in the airline business
Azul Linhas Areas
Vendors exhibiting their software include:
Lead Sponsor:
Visit conference website: http://www.aircraft-commerce.com/conferences/Miami2015/Home.asp

For more information contact Stephen: Tel. +44 1403 230 888 or email stephen@aircraft-commerce.com

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V4.

Wearable M&E IT means

Rolling out tomorrows technology today

RFID AT TAP M&E

Aligning the solution with the need

PAPERLESS M&E AND MOBILITY

American Airlines involved users from the start

V4.1 FEBRUARY/MARCH 2015

Mobility is changing work and the quality of work

Copy Editor/Contributor: John Hancock

04 NEWS & TECHNOLOGY

18 CASE STUDY: AMERICAN AIRLINES

Talking with Blair Gregg, Lead on American Airlines

22 CASE STUDY: ACHIEVING VISIBILITY AND

26 UPCOMING LIVE MRO SOFTWARE

28 WHITE PAPER: THE TOP FIVE KEY CIVIL

Espen Olsen, European Director for

31 COLUMN: HOW I SEE IT

2015: The year we (finally) go mobile

View Video Recordings of our Past Live MRO Software

NEW CONTENT. Readers often write to us with the

36 CASE STUDY: FLEXIBLE MRO IT SYSTEMS

40 WHITE PAPER: WEARABLE DEVICES - THE

Suresh Subramanian, Principal Consultant-Aviation,

46 MRO SOFTWARE DIRECTORY

A detailed look at the worlds leading MRO IT systems.

4 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015

INTERACTIVE Click here for full product details

2MoRO builds its global presence and adds new

AERO-WEBB helps users with the optimization of

2MORO HAS OPENED ITS

2MORO chose Kuala Lumpur (Malaysia) to set up its

TWO NEW MALAYSIAN AVIATION

IN late January 2015, 2MoRO was really proud to announce

These two new references show how important is the

A THIRD AIRBUS HELICOPTERS SUBSIDIARY

FEBRUARY/MARCH 2015 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 5

AerData adds lessors, and an airline

ELIX AVIATION CAPITAL SELECT AERDATA

AMSTERDAM, The Netherlands; 20th November 2014

selected AerData following a thorough examination of market

AIR SERBIA SELECT AERDATA STREAM

AMEDEO SELECT AERDATA CMS AND

INTERACTIVE Click here for full product details

AERDATA, the provider of lease management, records

AeroSoft Systems Inc. opens 2015 with

AEROSOFT SYSTEMS INC. IS PLEASED

AEROSOFT Systems Inc. was also pleased to announce at

Whatevers in your eet,

6 | TECHNOLOGY & NEWS | AIRCRAFT IT MRO | FEBRUARY/MARCH 2015

Titan Aviation Holdings, Inc.

Rotorcraft Services Group selects eMan from

Photo/Image: Atlas Air Worldwide

AERDATA, the provider of lease management, records

EmpowerMX AircraftIT0115 PM.pdf 1 1/29/2015 4:34:38 PM

Titan Aviation Holdings, Inc. said Reflecting the significant

AVIIT Inc. was pleased to announce, at

the need to maintain a large estate of

INTERACTIVE Click here for full product details

Proven Efficiency Gains of > 25%

Driving VALUE and EFFICIENCY through VISUALIZATION and INTUITIVE solutions

Managing Your Technical Data