JEEVA

Email: jeevasalesforce@gmail.com
Professional Highlights
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6+ years in Salesforce CRM Platform with proficiency as an administrator

and developer.
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Background in various industries including Biopharmaceutical, Financial,
Insurance, Healthcare, and Manufacturing.
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Oversaw Administration, Configuration, Implementation and Support of Sal
esforce CRM, and Salesforce SFA applications.
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Implemented security and sharing rules at object, field, and record leve
l for different users of various departments. Also created various profiles and
configured the permissions based on the organizational hierarchy.
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Created the Validation Rules, Approval Process, workflows for automated
lead routing, lead escalation and Email Alerts.
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Designed and developed Visualforce Pages for custom User Interface devel
opment.
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Experienced in Apex Classes, Controllers & Triggers considering governor
limits and various other components as per the client and application requireme
nts.
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Skilled at working with Eclipse IDE with Force.com Plug-in for writing b
usiness logic in Apex programming language.
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Built custom objects, custom fields, role based page layouts, custom Tab
s, custom reports, report folders, report extractions to converting formats, Vis
ual Force Pages, Dashboards and various other components as per the client and a
pplication requirements.
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Debugged and resolved Salesforce.com system-related issues.
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Excellent problem solving, interpersonal, communication and presentation
skills. Ability to work well independently and within a team. Also, possess th
e caliber to quickly learn & use new systems and paradigms.
Technical Skills
Salesforce Technologies Salesforce SFA, Apex Language, Apex , Salesforce CRM, Cl
asses/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, F
ormula Fields, S Controls, Workflow & Approvals, Analytic Snapshots, Case Manag
ement Automation, Metadata, Bulk, SOAP, REST API
Salesforce Tools
Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explor
er, Force.com Data Loader, Force.com, Force.com Platform, VEEVA, Jitterbit, Eloq
ua, DemandTools
Programming
Java, .NET Framework, C#, ADO.net, ASP.net, TFS
Web and Graphics
Java Script, HTML, CSS, DHTML, XML, IIS, ASP.net, AJAX,
Flash, Adobe Photoshop, Adobe Master Collection
Data Management Microsoft SQL Server, Oracle 8i, Microsoft Excel, Microsoft Acce
ss, RDBMS
Other SharePoint, BIDS, Active Directory, Visual Source Safe, Virtual PC, Scri
be
Vendor Software Great Plains, Quick Books, Thunderhead, Content Management Syste
ms, Knowledge management System, Corresponding Management System
Programming Methodology Aspect Oriented Programming, Object Oriented Programming
, Services Oriented Architecture
Professional Experience
G/O Digital, Phoenix, AZ
Present
Apr 2014
SalesForce Developer
G/O Digital delivers big brand marketer and local business owner with digital ma
rketing solutions to connect with consumers locally in a meaningful, personal wa

y that drives measurable results. Marketing solutions include mobile and tradit
ional websites with social media advertising, SEO, Clipper Ads, etc.
Responsibilities:
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Assess and redesign Apex Triggers, Apex Classes and Test Classes for bet
ter performance and consolidation of business processes
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Helped build and train a fully functioning Salesforce development team
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Refined Reports, Analytic Snapshots, and Dashboards for evaluating the e
fficiencies of the different sales departments
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Enhance Visualforce Pages to gather order details for internal systems
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Modelled Custom Objects, Custom Settings, Custom Fields, and Relationshi
ps for new functionalities
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Documented Workflows, Triggers and logical interdependencies to consolid
ate complex business processes
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Designed Scheduled Classes, Batch Classes, and Asynchronous Methods to o
ffload heavy weight processing from user operations
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Created, and consolidated Apps, Tabs and User Permissions associated wit
h different objects
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Used ANT tools to manage Meta Data changes between the different orgs in
the release process
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Worked with SVN to maintain the code repository and manage changes to be
implemented in the release cycle
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Back populated, cleansed and maintained data using Data Loader
Environment: Salesforce.com, Eclipse IDE, FuseIT SOQL Explorer, Force.com Sandbo
x, Data Loader, Apex, JavaScript, Sharing Rules, Workflows, Email Updates, Force
.com Sites, Visual Force (Pages, Component, Controllers, Component Extentions),
HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, SOQL, SOS
L, Custom Tabs, Custom Application, Custom Fields, Custom Settings, Relationship
s, Email Services, Security Controls, Profiles, Permission Sets SF Explorer, JIR
A.
RPX, San Francisco, CA
Mar 2014
Nov 2013
SalesForce Developer
RPX Corporation (NASDAQ: RPXC) is a provider of patent risk management servic
es, offering defensive buying, acquisition syndication, patent intelligence and
advisory services. RPX's approach combines principal capital, deep patent expert
ise, and client contributions to generate enhanced patent buying power. By acqui
ring patents that pose potential problems and providing valuable intelligence to
its clients, RPX seeks to reduce patent assertions directed at its growing clie
nt network.
Responsibilities:
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Architected functionalities of an in-house applications to manage data w
ithin the Salesforce.com platform
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Created custom Visual Force pages to manage security and build custom op
erations for the different business processes
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Debug and add enhancements to Scheduled Jobs that refreshed data a from
central database to Salesforce
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Reviewed design of Role-Based Access for the users
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Create Visual Force Widgets that integrate real time data into Salesforc
e using JSON API calls
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Composed Technical Design Documents to capture the system s current state
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Wrote Apex Triggers, and created Workflows Rules, Email Templates, Field
Updates, Test classes
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Worked in agile process using JIRA to estimate sprint scope all develope
rs in the team
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Managed development work in an on-shore, off-shore model
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Wrote SOQL and SOSL queries to verify data within the different orgs and
within the different Salesforce components
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Built Reports for standard and custom objects and implemented any modifi

cations needed to work around limitations of these objects and

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Created custom objects, and worked with limitations of standard objects
to create unique functionalities for business needs
Environment: Salesforce.com, Eclipse IDE, SOQL Explorer, Force.com Sandbox, Lexi
Loader, Apex, JavaScript, Sharing Rules, Workflows, Email Updates, Force.com Si
tes, Visual Force (Pages, Component, Controllers, Component Extentions), HTML, J
ava Script, CSS, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Cust
om Tabs, Email Services, Security Controls, SF Explorer, JIRA.
Integra Telecom, Denver, CO
June 2012
Nov 2013
SalesForce Developer
Integra is one of the largest facilities-based providers of communication and
networking services in the western United States. We connect businesses of all
sizes with advanced networking, communications and technology solutions in 35 me
tropolitan markets.
Responsibilities:
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Develop sales and marketing apps on Salesforce.com platform
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Involved in Salesforce.com Application Setup activities and customized t
he apps to match the functional needs of the organization
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Design and develop SFA based Application on Force.com Platform in Salesf
orce.com environment with Apex programming language at backend and Visual-Force
pages as user interface
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Authored Technical Design Documents based on business requirements
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Implement the requirements on Salesforce.com platform and Force.com IDE
Plug-in using Eclipse
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Work with various salesforce.com objects like Accounts, Contacts, Leads,
Campaigns, Reports and Dashboards
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Develop various Custom Objects, Tabs, Entity-Relationship data model, va
lidation rules on the objects and tabs, Components and Visual Force Pages
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Build page layouts, search layouts to organize fields, custom links, rel
ated lists, and other components on a record detail and edit pages
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Create workflow rules and defined related tasks, time triggered tasks, e
mail alerts, filed updates to implement business logic
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Setup templates, approval processes, approval page layouts and defined a
pproval actions on them to automate the processes
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Develop and configure various Reports and Report Folders for different u
ser profiles based on the need in the organization
Environment: Salesforce.com, Eclipse IDE, Force.com Sandbox, Import Wizard, Apex
, JavaScript, Sharing Rules, Workflows, Email Updates, Force.com Sites, Visual F
orce (Pages, Component & Controllers), HTML, Java Script, CSS, Workflow & Approv
als, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security
Controls, SF Explorer and Force.com IDE Plug-in Eclipse.
Shopping.com, Brisbane, CA
May 2012
Sales force Consultant

May 2011

Shopping.com, part of the eBay Commerce Network, pioneered online comparison sho
pping over a decade ago and today remains one of the leading shopping destinatio
ns for a comprehensive set of products from thousands of premier brands and trus
ted online stores. With a commitment to delivering consumers a superior shopping
experience, Shopping.com offers users easy-to-use search tools, engaging conten
t and time saving navigation, along with millions of user-generated product and
merchant reviews from Shopping.com s user community.
Responsibilities:
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Involved in Salesforce.com Application Setup activities and customized t
he apps to match the functional needs of the organization.
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Worked with various salesforce.com objects like Accounts, Contacts, Lead

s, Opportunities, Reports and Dashboards.

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Developed various Custom Objects, Tabs, Components and Visual Force Page
s, data schemas, SOQL queries and Controllers.
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Developed and configured various Custom Reports and Report Folders for d
ifferent user profiles based on the needs in the organization.
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Developed Custom Objects, Custom Reports and configured the Analytic Sna
pshots to dump the data on regular basis for the sales performance and lead gene
ration statistics.
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Created and deployed Several Reports, Report types and Dashboards using
salesforce.com
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Developed Apex Classes, Controller Classes and Apex Triggers in accordan
ce with the Governor limits for various functional needs in the application.
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Developed and deployed workflows and approval processes for opportunitie
s and products / assets management.
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Created and used HTML and Visual force Email templates.
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Integrated the web services by generating the necessary stubs from the W
SDL files for extracting the data from the home grown applications by using the
home grown web services built with C#.net, ADO.net and ASP.net.
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Used the sandbox for testing and migrated the code to the deployment ins
tance after testing utilizing both Behaviour Driven Development ((BDD) and Test
Driven Development (TDD) test cases
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Interacted with the Salesforce.com premium tech support team on a regula
r basis.
Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Workflo
w and Approvals, Reports, Custom Objects, Tabs, SOQL, SOSL, HTML, JavaScript, Ec
lipse IDE Plug-in, Email templates, Sandbox, REST API, SOAP, Metadata, Bulk tran
sactions, Jitterbit, DemandTools, google-Adsword, partner WSDL, Data Structures,
Data Modeling, Database Schema
Caterpillar Financial Services, Nashville, TN
r 2010 April 2011
Sales force Consultant

Septembe

Caterpillar Financial Services Corporation is the financial arm of Caterpillar I

nc., the world's largest manufacturer of construction and mining equipment, natu
ral gas and diesel engines, and industrial gas turbines. Caterpillar Financial S
ervices has been providing a wide range of financing alternatives for the comple
te line of Caterpillar machinery and engines, solar gas turbines, other related
equipment and marine vessels.
Responsibilities:
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Implemented and managed various complex sales and service processes
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Administered users in salesforce.com with focus on setting up profiles,
roles, and teams
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Managed enhancement and issue logs, and participated in executing necess
ary development to address requests.
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Generated different Reports and Dashboards for different customers.
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Managed Sandbox environment and deployment.
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Experienced with Federated Authentication using SAML and Delegated Authe
ntication Single Sign-on functionality.
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Implemented Service Cloud Functionality.
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Created and managed workflow rules, data validation.
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Designed and deployed the Custom objects, Custom Fields, Custom tabs, En
tity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Au
to-Response Rules, Page layouts, Components, SOQL queries, Visual Force Pages to
suit business needs
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Customized page layouts for Opportunity, Contacts and Accounts depending
upon user Roles and Profiles.
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Implemented the requirements through Apex Triggers, Classes, Custom Cont
rollers and Visual Force Pages on Salesforce.com platform using Force.com IDE.

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Management of mass imports and exports of data using Data Loader.
Environment: Saleforce.com platform, Force.com Sites, Apex, Single Sign On, Vis
ual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, CSS,
Workflow & Approvals, Reports, Big Machines, Custom Objects, SOQL, SOSL, Custom
Tabs, Email Services, Security Controls, Sandbox data loading, SF Explorer and
Force.com IDE Plug-in Eclipse, RDBMS, Data Structures, Database Schema
Novellus Systems, San Jose, CA
September 2008
March 20
10
Salesforce Developer
Novellus Systems Inc. develops, manufactures, sells, and services semiconductor
equipment used in the fabrication of integrated circuits. It is a supplier of ch
emical vapor deposition, plasma-enhanced chemical vapor deposition, physical vap
or deposition, electrochemical deposition, ultraviolet thermal processing, and s
urface preparation equipment used in the manufacturing of semiconductors.
Responsibilities:
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Created page layouts to organize fields, custom links, related lists, an
d other components on record pages and used SOQL to retrieve filtered informatio
n.
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Designed and customized visual force pages using controller extensions,
custom controllers and standard controllers.
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Developed Apex triggers and classes to achieve user s desired functionalit
y and have written the dependent test classes. Included BDD while developing tes
t cases.
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Was involved in deployment of classes, triggers, objects, components, pa
ges from sandbox environment to production environment.
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Used Data Loader for insert, update, and bulk import or export of data f
rom Salesforce.com objects. Used it to read, extract and load data from comma se
parated values (CSV) files.
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Designed and deployed Custom tabs, validation rules, Approval Processes
and Auto-Response Rules for automating business logic.
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Implemented pick lists, dependent pick lists, lookups, master detail rel
ationships, validation and formula fields to the custom objects.
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Developed and configured Dashboards, Reports and Report Folders for diff
erent user profiles
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Customized page layouts for Opportunity, Contacts and Accounts depending
upon user roles and groups.
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Used the sandbox for testing and migrated the code to the deployment ins
tance after testing.
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Implemented/Implementing Security Settings and configured profiles and p
ermission sets
Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visu
al Force Pages, Component & Controllers), SOQL, SOSL, HTML, Java Script, CSS, Cu
stom Objects, Custom Tabs, Email Services, Security Controls and SF Explorer, En
terprise WSDL, BDD, Security Controls, Data Structures
AWAC, New York, NY
January 2008
September
2008
SalesForce Developer
Allied World Assurance Company Holdings, AG was established in 2001. Today the c
ompany employs staff worldwide and offers a mix of insurance and reinsurance sol
utions to a global clientele. Allied World maintains offices in Atlanta, Bermuda
, Boston, Chicago, Dublin, Farmington, London, New York, San Francisco and Zug.
Responsibilities:
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Created custom objects, triggers, validation rules to help track interna
l help desk cases, customize campaign budgeting and lead qualification.
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Developed Apex Triggers, Apex Classes and Test Methods. Used TDD to writ

e test cases.
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Created custom controllers implementing complex code for retrieval from
Salesforce to Visual Force pages.
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Customized standard Salesforce objects like Accounts, Contacts, case man
agement and solutions.
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Wrote SOQL and SOSL statements within custom controllers, extensions and
triggers.
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Always wrote test methods with code coverage of 80-100%.
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Embedded Flex component into Visual Force pages of Salesforce.com.
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Created various reports (summary reports, matrix reports, pie charts, da
shboards) and setup report folders to authenticate users based on their profiles
(permissions).
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Presented large data volumes in salesforce.com and obtained interactive
graphs using Flex.
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Implemented complex approval processes to ensure proper authorization in
the high-stakes environment of capital management.
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Managed users, hierarchical roles, profiles, security controls and terri
tory management.
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Involved in Salesforce Cloud computing knowledge transfer and tutorial a
ctivities.
Environment: APEX, Web services, SOSL, SOQL, Force.com IDE, Import Wizard, Jav
a Servlets, Visual Force Page, Workflows and Ajax, analytical snapshot, reports,
Eloqua, DemandTools, Security Controls
December 2
CVS Caremark, Northbrook, IL
November 2006
007
Salesforce Developer
CVS Caremark Corporation is an American drug retailing company with a U.S. pharm
acy chain. CVS Caremark provides a retail-based health clinic subsidiary, Minute
Clinic. It works like a walk-in clinic, where patients don t have to make appoint
ments to see the family nurse practitioners and physician assistants. Their mot
to is to provide quality healthcare with convenient evening and weekend hours.
Responsibilities:
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Closely worked with SalesForce.com consultants while implementing the so
lutions for the needs of the organization.
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Designed, developed and deployed the Custom objects, Page layouts, Custo
m tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the
application.
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Customized the Dashboards to the track usage for productivity and perfor
mance of business centers and their sales teams.
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Customized tabs for among different business users groups and business c
enters.
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Integrated the web services by generating the necessary stubs from the W
SDL files for extracting the data from internal systems using Scribe Insight.
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Create various profiles and configured the permissions based on the orga
nizational hierarchy requirements.
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Designed and developed workflow rules, validation rules, and customizati
ons within Sales force.
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Implemented Apex Classes & Triggers and linked them to manage the workfl
ows implemented in the system.
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Implemented S-controls to manage sales plan call sheets within Sales for
ce, capturing prep data and call activity.
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Involved in Salesforce Cloud computing knowledge transfer and tutorial a
ctivities
Environment: SalesForce.com CRM Application Platform, Veeva, Apex Language, Visu
al Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Wo
rkflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, San
dbox, Production environment, REST API, SOAP, Metadata, Bulk transactions, secur
ity controls, Scribe Insight.

Education: B. Comm. in Information Technology Management Specialized in Digital

Media Solutions; Diploma in Computer Programming
Certification: ADM201, DEV401