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DEDICATION
To,
.My Parents
Without whom
I am nothing,
&
University of Gujrat
MBA
Supervisor :
National Bank of Pakistan
Chak Jagna Branch
Gujranwala
Date of joining : 12-07-13 t0 21-08-13
My Teachers
1
36
37
38
39
40
41
42
43
ES
To interpret my skills and educational knowledge of Finance I have done my
internship in National Bank of Pakistan chak jagna branch, Gujranwala and
to know how I will work in financial institutions and among various types of
people have different attitude.
The objective of this Internship was to explore the issues relating to Finance
and to find out problems regarding the theoretical concepts with practical
working experience in an organization during the internship and study the
system of National Bank of Pakistan. There are many possible
improvements, which we can make positive changes in the system.
The report is based on my two months internship program in National Bank
of Pakistan. The methodology reported for collection of data is primary as
well as secondary data. The biggest source of information is my personal
observation while working with staff and having discussion with them.
The report summarizes the National bank of Pakistan with its working
divided into three parts first part deals with the description of the NBP the
second part covers the theory and practices adopted by NBP and third part
discuss the financial position of NBP, its analysis and at the end concluding
remarks and suggestions are given for improvements. It was too much
difficult for me to describe the functioning of such a vast organization within
the limits. In spite of this I tried my best to describe.
Finally, for any all too fallible errors, omissions and shortcomings in the
writing of the report only I am responsible for which I hope that all
concerning regards of this report will forgive us.
2
3
4
44
45
46
47
48
During this eight weeks long practical glimpse the theories and ideas which
we received from the books have been woven in the texture of our actual
life. No doubt, it has helped us in cultivating the qualities of courage, hope,
initiatives and capacity to turn our knowledge to practical purpose.
Banking sector owes a pivotal importance in the economy of any country
through its vibrant functions. This is the deep seated motivator that geared
up me to join any bank for internship.
National Bank of Pakistan (NBP) was established in 1949 under the
National Bank of Pakistan Ordinance 1949 and was 100% government
owned. NBP acted as an agent of the Central Bank wherever the State
Bank did not have its own Branch. It also undertook Government Treasury
operations. Inside the bank, in branch banking it has Clearing and Collection
Department, Government Receipts Processing Department, Account
Opening
Department,
Remittance
Department,
Customer
Services
9
10
49
50Introduction
8-12
51
Bank's Profile
52
Introduction
10
53
Overview of Organization
11
54
55Historical
Background
13-16
56
Background
14
57
Establishment
16
58
59Organizational
Structure
17-23
60
61Strategies
24-30
62
Competitive Strategy
25
63
Marketing Strategy
25
64
29
66Management
of NBP
31-33
67
Management System
32
68
Corporate Information
32
69
70
71
72
73Commercial
11
12
13
34-43
14
15
74
35
75
36
76
Karobar Scheme
36
77
Saiban scheme
37
78
38
79
38
80
40
81
Kisan Dost
40
82
Kisan Taqat
41
83
Pak Remit
42
84
43
86Financial
Analysis
44-54
87
Balance Sheet
45
88
46
89
Ratio Analysis
47
90
SWOT Analysis
50
92Work
Performed
55-66
93
56
94
Branch Profile
57
95
Branch Hierarchy
58
96
Departments of training
59
97
Accomplishment
65
91
16
17
18
19
20
98
66
99
100Findings
and Conclusion
67-75
101
68
102
Recommendation
71
103
73
104
Conclusion
74
106
107
108
109
110
111
112
113
21
22
23
24
25
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
26
&
NB P
In this section three topics are discussed:
Bank's Profile
NBP Introduction
Overview of Organization
Vision
Mission
Core values
Goals
27
28
Bank's Profile
142
THE
143
NATIONAL BANK
144
145
299
Type
Government
KSE:NBP
LSE
Established
1949
Headquarter
Key People
Industry
Products
832152 Million
Net income
17563 Million
Total Assets
1035025 Million
Number of Employees
16457
Number of Branches
1289
Home page
www.nbp.com.pk
30
32
INTRODUCTION
146
147(Incorporated
148
149National
150Bank
151Ordinance,
152head
153
1949 and is listed on all the stock exchanges in Pakistan. It's registered and
Bank is engaged providing commercial banking and related services in Pakistan and
154overseas.
155The
NBP headquarters in Karachi, Pakistan with over 1,200 branches country wide. In
156today's
competitive business environment the NBP needed to redefine its role and shed the
157public
sector bank image, for a modern commercial bank. It has offloaded 23.2 percent
158share
in the stock market, and while it has not been completely privatized like the other
159three
public sector banks, partial privatization has taken place. It is listed on the Karachi
160Stock
Exchange.
161
162
163
164
Accepting of deposits of money on current, fixed, saving, term deposit and profit and
loss sharing accounts.
165
166
Borrowing money and arranging finance from other banks and advancing and
lending money to its clients.
167
168
169
Financing of seasonal crops like cotton, wheat, rice, sugar cane, tobacco, etc.
170
171
172
173
174
Joint venturing with foreign dealers, agents and companies for its representation
abroad.
175
176
33
34
35
36
38
177
178
179
180
181
Vision
"To be recognized as a leader and a brand synonymous with trust, highest standards
of service quality, international best practices and social responsibility."
182
183http://www.nbp.com.pk/AboutUs/Vision.aspx
184
185
186
Mission
187
188
189NBP
will
aspire
to
the
values
that
make
NBP
truly
193
194
195
196
Adopting
the
best
198
international
management
practices
corporate
199
200
201
Discharging
our
204
205
206
207
208
209
39
40
41
as
202
203
responsibility
http://www.nbp.com.pk/AboutUs/Mission.aspx
good
42
44
210
Core values
211
212
213
214
215
216
Excellence in service
217
218
219
220
221
222
223
224
225
http://www.nbp.com.pk/AboutUs/CoreValues.aspx
226
GOALS
227
228
229
230
232
231
237
Direction
Excellence in Growth
Excellence in Performance
Excellence in Management
Excellence in Achievement
238
239
http://www.nbp.com.pk/AboutUs/Goals.aspx
233
234
235
236
45
46
47
Excellence in
48
240
HB
In this section two topics are discussed:
Background of Foundation
Establishment
49
50
51
52
243
BACKGROUND
244
245
246At
the time of partition the total number of Commercial Banks in Pakistan was 38 .Out of
247these
Pakistan had 2 banks, India had 29 and there were 7 exchange banks. Before the
248partition
249by
of Sub Continent the entire banking business was almost controlled and managed
non-Muslims. The Muslims were deliberately kept cut of banking profession by the
250wealthy
Hindu community. When Hindu capitalists became sure of the division of Sub
251Continent,
they secretly began transferring their funds and the other valuables at an
252accelerated
253Pakistan
254down
to India which also caused the drain on the bank deposits. The Hindus closed
most of the head offices and the branches of scheduled and non-scheduled banks in
255Pakistan.
256the
pace to India and there was a mass scale migration of non Muslims from West
The number of scheduled banks branches was reduced from 619 to 213 in both
257
258The
non-scheduled banks also suffered a severe jolt and their number was reduced from
259411
to 106 over the same period. West Pakistan from where there was greater exodus of
260non-Muslims
to India suffered a great deal, as a number of branches fell down (from 487 to
26169).
262The
263the
mass scale closure of branches and withdrawal of the deposits caused a dead lock in
264
265The
government of Pakistan was quite aware of the serious banking situation caused by the
266withdrawal
267challenge
268In
1949 September U.K. devalued its currency, India followed the suit but we did not. India
269said
we had contravened the agreement. On October 3, 1949 the two central banks have to
270announce
53
54
the new par value of both currencies but India denied the day earlier. India also
55
56
271froze
our trade balance surplus that is still an unsettled dispute. India also draws the
272Marwari
273There
274Two
merchants who were employed annually for movement of jute crop by financing it.
being no jute industry, prices fell sharply, and an agrarian unrest was threatening.
275
276
277In
order to regulate both of the banking on sound footings, the following measures were
278taken
279
280
281
The National Bank of Pakistan was established on 1949,to serve as an agent to the
SBP.
282
283
The Industrial Development Bank of Pakistan was set up on August 1, 1961 with a
284
Paid up Capital of Rs; five core. The Agricultural Development Bank of Pakistan
285
(ADBP) was set up in 1961. it provides short , medium and long term loans to the
286
farmers. In Jan, 1974 the entire commercial banks were Nationalized. The weaker
287
commercial banks were merged with the stronger once and in all Five major banking
288
companies were formed. MCB and ABL have again been privatized.
289
290
291
292
293
294
ESTABLIHMENT
295
296
57
58
59
60
297The
normal procedure of establishing a banking company under the Companies Law was
298set
aside and the Bank was established through the promulgation of an Ordinance due to
299the
crisis situation that had developed with regard to financing of jute Trade. The Bank
300commenced
301East
its operations from November 20, 1949 at six important jute centers in the then
Pakistan and directed its resources in financing of jute crop. The Banks Karachi and
302Lahore
303
304State
bank of Pakistan after its formation demanded from the Indian Reserve Bank the
305assets
against the Indian currency retired from Pakistan territory. Government of India
306refused
to hand over the assets worth about five hundred million rupees. The dispute is still
307unsettled
308was
and these assets are still not delivered to Pakistan. Until June 1950, the Bank
engaged exclusively on jute operation. Thereafter, it was felt that it could expand its
309business
310replaced
to include other commodities as well. Bank took a big stride in 1952, when it
the Imperial Bank of India, as an agent of State Bank of Pakistan. .
311
312With
the passage of time its functioning diversified as they take over the function of different
313institution
314of
India and now of NDFC (national development finance corporation). It is working as the
315agent
of the state bank of Pakistan and performs its functions wherever state bank of
316Pakistan
317
61
62
with the passage of time like in past they took over the function of Imperial bank
is not present.
63
318
319
320
321
322
OS
In this section topic is:
Overall Organizational Structure of NBP
And its hierarchical View
64
65
66
67
ORGANIZATIONAL STRUCTURE
323
324
325
326In
National Bank of Pakistan, the head is called Chairman or President of the Bank. And
327after
President there is Five Broad of Directors. National Bank of Pakistan has eleven Groups
328which
control the working of the Divisions, Wing, Department, Section and Regional of the
329national
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345 Corporate &
Investment
346Banking Group
347
348
Chairman &
President
Presidents
Secretariat
Board of
Directors
Secretary
Board of
Directors
Credit
Management
Group
Audit &
Inspection Group
Compliance
Group
Commercial &
Retail Banking
Group
Treasury
Management
Group
349
350
351
352
353
354
355
356
357
358
359
360
361
68
HRM &
Administration
Group
Operation
Group
Special Assets
Management
Group
Overseas
Management
Group
I.T. Group
69
70
362
363
364National
bank of Pakistan divided their task in to separate jobs. Basically national Bank of
365Pakistan
having different groups, and each group perform different task specialization in their
366department.
367specialization.
368Chart
And NBP hire their employees also through work specialization. The following
shows the Work Specialization in the bank. HRM & Administration, Operation,
369Commercial
& Retail Banking, and I.T Group are performing different working in the
370Organization.
371
372
373
374
375
376
377
HRM &
378
Administration
379
Group
380
381
382National Bank of
Operation
Group
Commercial &
Retail Banking
Group
I.T. Group
Pakistan is structurally divided into Groups and groups are also subdivided
383into
Departments, Wings, and Divisions. National Bank of Pakistan has different Department in
384the
Group and each department performing work, as their task assign. Department also
385subdivided
386
387
388
389
390
391
392
393
394
395
396
397
Administration
398
Wing
399
400
71
Credit Management
Group
(Functional Deptt)
Credit
Monitoring
Wing
Industrial
Research
Wing
72
73
401
402
403GEOGRAPHIC
404
DEPARTMENT
405
406
407
408
409
410
Special Assets
Management Group
(Geographic Deptt)
411
412
413
414
SAMG - North
(Lahore)
SAMG South
(Karachi)
SAMG Head
Office
415
416
417PROCESS
418
DEPARTMENT
419
420
421
422
423
424
425
426
427
428
429
430
431
Compliance Group
(Process Deptt)
Administration
Wing
432CUSTOMER
433
Market &
Liquidity Risk
SBP
Inspection
Credit Risk
DEPARTMENT
434
435
Operation Group
(Customer Deptt)
436
437
438
439
440
441
442
443
444
74
Customer
Facilitation &
Admn.
Customer
Services & Govt.
Business
Financial
Institutional &
Cash Manag.
75
76
445
446National
Bank of Pakistan (NBP) provides Services through more than 1200 branches in
447Pakistan
and 22 branches in overseas. And there are 29 Regions. All Branches of National
448Bank
of Pakistan report to five Head of RMT Members. And these five members reported to
449regional
Offices. Regional Offices report to the Group Chief of the Groups. All the process is
450working
very quickly and it not consume more time. And the Group Chief of each Group Report
451to
the President of the National Bank of Pakistan. All the data were proceed to the President of
452the
bank.
453
454
Chairman &
President
455
456
457
458
Operation Group
Chief
HRM Group
Chief
Audit &
Inspection Group
Chief
Compliance
Group
Chief
459
460
461
462
West
Region
South
Region
North
Region
Head 1
Head 2
Head 3
Branch 2
Branch 3
East Region
Overseas
Reg
463
464
Head 4
Head 5
465
466
Branch 1
467National
468of
470number
77
Branch 5
Bank of Pakistan is relatively Wide span of control and Flat Structure. National Bank
Pakistan are less layers of management to pass a message through, so the message
469reaches
471
Branch 4
more employees faster. More skillful Group Chief Managers can control a greater
of employees. National Bank of Pakistan assess that the
78
79
472internal
473all
474
475
476
477
478
HRM Group
479
480
OD Wing
IRD Wing
T & S Wing
TMG
CMG
Operation
Group
Tech Wing
C. M Wing
481
Admn.
Wing
C. M Wing
Admn.
Wing
482
483National
Bank of Pakistan is having Decentralization in the Bank. And give the authority of
484Decision
Making to their Group Chief of every Group, to take decision, which is benefit for the
485Organization.
486Vice
487
488
President (NBP)
489
490
491
492
493
494
495
496
497
80
SVP or VP (Group)
AVP (Group)
Grade Officers (Group)
81
82
498National
499action
500the
Bank of Pakistan has low Formalization in the bank. And Employees are free to take
or decision in their work specialization. Employees are follow the rules and regulation in
bank is very little formalized. Employees behavior is little bit guided by rules and
501regulation.
502National
Bank of Pakistan follow the Organic Model Organization. In NBP, there are Cross-
503Functional
504Wide
teams, as well as Cross-hierarchical teams. There are free flow of Information and
span of Control. NBP is Decentralization in nature and very low formalization in the bank.
505Basically
National Bank of Pakistan is high Diagonal Differentiation and every employee of any
506department
507
508
509
510
511
83
84
512
513
514
515
516
STRATEGIES:
In this section topic is:
Competitive Strategies
Marketing Strategies
Business Process Analysis
85
86
87
517
COMPETITIVE STRATEGY
518
519
520this
drastic increase in number is raising the bar of competition amongst the banking
521sector.
Last year the better half of the foreign direct investment was in the banking
522sector.
To stay in this incredible amount of pressure of competition and delivering the good
523son
the deadlines to obtain customer satisfaction and loyalty is the need of the
524hour
and National bank has always proved itself in distant times by providing the cheapest
525i n t e r e s t
rates
526G o v e r n m e n t
527stand
528are
on
loans
given
to
the
corporate
world,
employees
of
tall in the competition and contributed a lot to the competitive strategy of the bank. They
529
530
MARKETING STRATEGY
531N a t i o n a l
532h e a r t
533are
more towards making their existing customers loyal because they believe that it i s t h e i r
534c u s t o m e r s
535(Know
who provide them with new customers. The Bank uses KYC
your customer forms) to have complete association with their new customers .
536DEPOSITS
537Target
Market
538P e r s o n a l
Bankers
539i n d i v i d u a l s ,
540legal
markets
include
businessmen,
salaried
housewives, retired individuals and anyone who has the potential of providing
541Promotional
Strategies
542P r o m o t i o n a l
543d i r e c t
544marketing
88
target
89
90
545customers
546mutually
547attempts
548s u c h
549customers.
550d o e s
551such
552
553Instead,
554customer.
555tools
556b e
like billboards, TV commercials where no immediate response can be seen neither can
measured.
557K a i s e r ,
matter
what
the
promotional
s t r a t e g y,
as
Mr.
558successful
559be
No
product or service means nothing unless the benefit of such a service can
communicated clearly to the target market National Banks promotional strategies consist of
560Public
Relations
561National
562has
Bank strongly aims to develop positive relationship with public. The bank
promoted healthy sports activities as NBP has built a state of art sports complex at
563Karachi.
564Direct
565There
has been a massive growth in direct mail campaigns over the last few years. National
566Bank
567customers.
568to
Direct mail allows NBP to use their resources more effectively by allowing them
569
570target
571chance
of improving business.
572Internet
Promotion
573Owning
574o r g a n i z a t i o n .
91
National
Banks
customers
can
now
obtain
instant
92
93
575i n f o r m a t i o n
576facilitates
o n products or services to aid them in their crucial decision. Further NBP also
its customers through I-Banking. Customer can register on the web site
577
578and
579Personal
580The
foremost Promotional Strategy of NBP is Personal Selling i.e. Selling a products one to
581one.
582
583Direct
Marketing
584Personal
585make
586from
589p o t e n t i a l
590r e
c u s t o m e r, i t
is
most
likely
that
you
can
get
new
f e r e n c e f o r a n e w customer
591Once
592as
the reference groups and track down their likely to be customers. According to a Mr.
587Adeel
588It
Bankers at NBP, whose primary job is to bring more and more deposits to the bank,
they get a reference from their existing customer or relative or colleague, they try to get
much information as possible about their potential customer. Then they give a call to the
593customer
594potential
and try to convince him/her over the phone. Customers with greater
are asked for appointments for a face-to-face meeting. Customers who provide the
595bank
596With
every new account opened, National Bank provides a free cheque book and a f r e e
597d e b i t / s h o p p i n g
598balance
of one hundred thousand he/she has the facility of making two DDs free of any
599charge.
600Augmented
601Personal
602and
94
Personalized Services
bankers are dedicated to provide with the best possible attention, advice
95
96
603CASH
CARD
604Push Promotional Strategy
605NBP
makes use of push promotional strategy to promote the cash cards business. T h r o u g h
606t h i s
p r o m o t i o n a l s t r a t e g y, B a n k m a k e s u s e o f i t s s a l e s f o r c e a n d t r a d e
607promotion
608Positioning
609T h e
Cash
Card
610r e s p o n s i b l e
611provides
612Target
613The
the
everyday
usage
needs
of
615global
Market
and upper income consumers who seek greater financial flexibility, a mix of local and
services and support and demand a high level of quality and service
616Approved
617Karachi
Cities
Lahore Islamabad O t h e r s
(All
Cities
where
NBP
x i s t a l o n g w i t h C o l l e c t i o n a n d Verification infrastructure)
619
620
621
622
623
624After
625National
626I
Bank of Pakistan
627Well-defined
97
financially
Cash Cards are targeted towards customers who are financially responsible,
614middle
618e
meets
Branches
98
99
628The
tasks and duties are defined in such a way that it becomes very easier for the
629employees
630techniques
the efficiency and accuracy of the work force has been greatly increased.
631Proper
supervision
632There
633employee.
634desired
635Caring
636The
It is the duty of Operations Manager to make sure that every employee is giving the
performance.
environment of the bank is caring for the customers and every customer is deal with
637proper
638worth
care and attention. All the employees have very professional attitude and know the
639Cooperative
640The
behavior of the staff with the customers is very cooperative and supportive and every
641employee
is ready to facilitate the customer on his best in order to increase the customers
642satisfaction
643Lack
644I t
level.
645b r a n c h
646do
647a
t o guide the customer to solve their problems and to tell them that what should they
648solved.
649
650Difficulty
651As
the branch is located in such an area where main business is of spare parts and steel
652manufacturing,
653the
654Increased
655Due
workload
to the new regulations of the state bank to deduct 0.1 % tax on every check
656amounting
100
the majority of the customers is illiterate. Thus it is not very easy for
to more than Rs. 25000, the customers started issuing too many checks t o
101
102
657a
void
this
658e
m p l o y e e s h a s b e e n significantly increased.
659Employees
660It
As
result
the
overall
work
load
on
motivation level
was observed that at present the motivation level of the employees is not very
661much
662e m p l o ye e s
663increased
103
tax.
workload etc.
104
105
664
665
666
667
668
M NBP
669
670
671
672
673
674
675
Board of Directors
676
Audit committee
677
678
679
106
Auditors
107
109
MANAGEMENT OF ORGANIZATION
680
681Management
682and
controlling performed to determine and accomplish stated objectives with the use of
683human
685MANGEMENT SYSTEM
686
687The management has two types.
688
Centralized
689
Decentralized
690Centralized
691organization
692
693Decentralized
694organizational
695NBP
disperses decision making and authority throughout and further down the
hierarchy.
have a centralized type of management because all the decisions are taken by the top
696management.
697
698CORPORATE
699Board
700
INFORMATION
of Directors
701
702
703Syed
704
705
110
111
112
113
Ali Raza
Qamar Hussain
114
116
706
707
Nazrat Bashir
708
709
710Mrs.
711http://www.nbp.com.pk/AboutUs/BOD.aspx
712
713Audit
Committee
714
715
Tariq kirmani
Chairman
Nazrat Bashir
Member
Member
Charterd Accountant
Charterd Accountant
Charterd Accountant
716
717Auditors
718
719
720
721
117
118
119
120
121
123
722
723
724
725
726
728
729
730
C& R
B
124
125
126
127
128
129
731
732
733National
734
735
monthly income scheme introduced by National Bank of Pakistan for investors as well as
740for
general public. Incentives are available for investors providing finance facility against
741these
742Bank
certificates and also allowed to customers to convert existing deposits into National
Premium Aamdani Certificates.
743
744
745
746
747
748
749
750
751
Minimum deposit of Rs. 20,000/- and a maximum deposit of Rs. 5,000,000/- for 5
years
752
753
754
755
756
757
758
759
130
131
132
133
Period
Profit Rates
1st year
11.25%
2nd year
11.50%
3rd year
11.75%
4th year
12.00%
5th year
12.25%
760http://www.nbp.com.pk/Aamdani/index.aspx
761
762
763
764(PLS
Saving Account)
766
767
768
769
770
771
772
773
774 http://www.nbp.com.pk/Premium/index.aspx
775
776
777National
Bank of Pakistan is providing financing under President Karobar Scheme with the
778cooperation
779unemployment
780
781
Minimum down payment, 10% of asset price (5% for PCO & Telecaster)
782
783
784
134
135
136
137
785
786
787
The customer will pay markup @ 6% p.a., rest will be borne by GOP*
788
789
790
Utility Store,
791
Transport
792
PCO/Tele-centers
793
794
795(Home
Financing)
797National
798employees
799are
as under.
800
801
Home Purchase
802
Home Construction
803
Home Renovation
804
Purchase of Land +
Construction
805
806
807
808
138
139
140
141
809
NBP provide markup choices to its consumer i.e. Variable Discount Rate, Fixed
Rate.
810
811
812
Limited to areas where there are no documentations, fee, resale and foreclosure
related issues, so to protect the banks interest.
813
814
Service
duration:
Two
years
for
salaried
class
Three
years
for
self-
employed/business class.
815
816http://www.nbp.com.pk/Saibaan/index.aspx
817
818
819Take
820Personal
Loan
821
822
823
824
825
826
http://www.nbp.com.pk/advancesalary/index.aspx
827
828
829
830ATM
+ Debit Card
831NBP
to
832bank
an
142
143
144
145
833alternative
834entering
PIN. The NBP Cash Card holders are able to transact at any of the 4000 +
835Merchants
836ATMs
where Orix logo is displayed and can withdraw cash from NBP, 1-Link & M-NET
837
838
Use it as Debit Card in any of the outlets with ORIX POS machine
839
840
841
842
843http://www.nbp.com.pk/cashcard/index.aspx
844
845
846
847Financing
848
849
No security requirement from the customer except for the customer's equity
850
851
http://www.nbp.com.pk/Margin/index.aspx
852
853
854Eligibility
855
856
857
146
147
148
149
858
859
860Application
Procedure
861
Obtain facility application form the NBP Marginal Desk at designated branches
862
863
864
the bank. Alternatively NBP approved shares can also be deposited in the NBP CDC
865
866
867
868
869
870
871
872Ready
873With
NBP's Cash n Gold, provide facility for ready cash against idle gold jewelry with no
874minimum
875
Facility of Rs. 20, 000/-against each 10 gms of net weight of Gold Ornaments
876
877
878
879
880
http://www.nbp.com.pk/CashnGold/index.aspx
881
882Agriculture
150
151
Farming Program
152
153
884National
885lending
farmers for development of agriculture sector of the country under certain terms and
886condition.
887
888
889NBP
890tractors,
891for
for installation of tube wells, for purchase of agricultural instruments, micro loan,
construction of godan, for construction of fish pond, for development of livestock and
892farming,
893
894
895
896
897
898
Finance facility up to Rs. 100,000/- for landless farmers against personal guarantee
899
900
901
902
903
Loan facility on revolving basis for three years (renewable on yearly basis without
documentation and approval)
http://www.nbp.com.pk/KisanDost/index.aspx
904
905
154
155
156
157
906Dairy
Farm Scheme
907
908National
Bank of Pakistan is providing loans for the dairy farms and for the development of
909the
910
911
912
913
914
http://www.nbp.com.pk/KissanTaqat/index.aspx
915
PakRemit Scheme
916
917NBP's
918Product
Information
919Pakremit
920residents
for sending money to their family and friends in Pakistan. One must have a valid
921US
Dollar account with a U.S. bank or a US Dollar credit or debit card in order to remit
922funds
923Remitters
924remit
925is
in USA can log on to our user friendly website, www.pakremit.com and easily
funds to Pakistan from the comfort of their homes, in a matter of minutes. The service
fully secure with advance encryption application and is available for use 24 hours a day, 7
926days
a week. Fees and exchange rate have been set at competitive levels and the remitters
927have
928
929
930
931
158
159
160
161
932USPs
933
934
935
Available 24 x 7
936http://www.nbp.com.pk/Pakremit/index.aspx
937
938
939Personal
940No
Accident Insurance
documentation
941
No medical required
942
943
944
945
Accident
946
Riots*
947
Civil Commotion*
948
Strikes*
949
Acts of Terrorism*
950NBP
Protection Shield
951NBP
Protection Shield
952(Life
is Precious)
953http://www.nbp.com.pk/ProtectionShield/index.aspx
954
955
956
957
958
959
960
961
962
963
162
163
164
165
964
965
966
967
968
FA
969
970
971
972
973
974
975
Balance Sheet
976
977
SWOT Analysis
978
Strength
979
980
981
982
Weaknesses
Opportunity
Threats
166
167
168
983
FINANCIAL
ANALYSIS
984
985
986
987The
988results
the
989business.
990through
the establishment of ratios and trends. The overall objective of financial statement
991analysis
992
993
994
995
996
997
998Balance
999------
1000
1001
1002ASSETS
1003Cash
2011
4 9,711
4 06,209
3 60,774
1 07,451
27,154
2012
43,290
144,789
736,417
104,314
8,627
1008
1009Total
1010
1011
1012
1013
1014
169
170
171
172
Assets
9 51,300
1,037,437
173
1015
1016LIABILITIES
1017
1018Bills
payable
1019Deposits and other accounts
1020Due to Head Office
1021Other liabilities
1022Total liabilities
4, 433
5 94,030
9 3,130
32,491
724,084
6,070
507,760
246,385
58,870
819,085
2 27,216
218,352
3 00,000
( 19,679)
2 80,321
( 53,106)
300,000
(11,437)
288,563
(70,211)
2 27,216
218,352
1023
1024NET
ASSETS
1025REPRESENTED BY
1026NBP Fund
1027UN remitted (loss) / profit
1028
1029Surplus
1030
on Revaluation of Assets
1031
1032
1033Profit
1034The
10352012.
1036Account
1037
2012
1038Profit
1 18,343
142,090
1039Profit
3 3,289
62,033
8 5,054
80,057
1040Net
spread earned
1041OTHER
1042Fee,
1043Income
1044Other
1045Total
1046
174
175
176
177
INCOME
from dealing in foreign currencies
income
other income
2 ,509
1,367
3 55
24
9,834
2 ,887
11,201
178
1047OTHER
EXPENSES
1048Administrative
1049Other
1050Total
expenses
charges
other expenses
1051
1 07,620
81,008
200
1 07,620
81,208
( 19,679)
10,050
1052
1053
1054
1055RATIO
1056Ratio
1057any
ANALYSIS
organization. The basic input to ratio analysis is profit and loss account and balance
1058sheet.
1059shareholders
1060interested
1061Ratio
1062as
analysis is a valuable aid to management in the discharge of its basic functions such
planning, forecasting, control etc. these ratios describe the relationship with the
1063functioning
1064great
1065a
1068
1069
1070
1071
179
180
181
182
of the business and helpful for controlling cost of goods manufactured. The
advantage of ratio analysis is that it reduces raw data of widely varying magnitude to
common comparative basis. Thus, ratio analysis is the most meaningful to compare
1066financial
1067
and of its management as well. Both existing and prospective customer are
183
1072Current
Ratio
1073
1074 Current ratio=
1075
1076
1077
1078
1079
Current
1080
1081
Current
1082
1083
1084
Current
1085
1086
1087Interpretation
1088An
Current assets
Current liabilities
Year 2011
Year 2012
assets
816694
924496
liabilities
691593
760215
1.18
1.21
ratio
increase in the current ratio represents improvement in the liquidity position of bank
1089while
a decrease in the current ratio indicates that there has been deterioration in the
1090liquidity
1091
1092Net
1093Net
Working Capital
1094
1095
1096
1097
Current assets
1098
1099
Current liabilities
1100
Working Capital
1101
1102
1103
1104Interpretation
Year 2011
816694
691593
125101
Year 2012
924496
760215
164281
1105
1106Net
Working capital should increase which will show that there is increase in current assets.
1107
1108
1109Debt
1110
184
185
186
187
Ratio
188
1111Debt
1112
1113
Ratio=Total liabilities
Total assets
1114
1115
1116
1117
Total liabilities
1118
1119
Total assets
1120
1121
Debt ratio
1122
1123
1124Interpretation
Year 2011
724084
Year 2012
819085
951300
0.76
1037437
0.78
1125The
debt ratio measures the proportion of total assets by the creditors. The greater this
1126ratio
the greater the amount of other peoples money being used to generate profits. The
1127higher
1128ratio
1129
1130
1131
1132
1133
1134
1135
1136
1137
1138
1139
1140
1141
1142
1143
189
190
191
192
this ratio greater the degree of indebtedness an more financial leverage. NBPs debt
193
1144
1145
1146SWOT
1147
1148
Strengths
1149
Weaknesses
1150
Opportunities
1151
Threats
1152
1153SWOT
1154as
well as its environment opportunities and threats. In SWOT analysis the best strategies
1155accomplish
1156
1157
Neutralizing it threats
1158
1159SWOT
analysis is one of the most important steps in formulating strategy using the
1160organization
1161competencies
1162develop
1163avoid
and weakness and external opportunities and threats. The goal is to then
good strategies and exploit opportunities and strengths neutralize threats and
weaknesses.
1164
1165STRENGTH
1166National
194
195
196
197
198
1167State
]
Bank of Pakistan is government owned bank that is why Pakistani nation has a trust
1168on
the bank that their deposits are secured. Due to this reason the deposits of the banks
1169are
1170Agent
1171State
bank of Pakistan in those cities where SBP branches are not working.
1172Agency
1173Govt.
1174arrangements.
1175Deposits:
1176biggest
National bank of Pakistan is the largest commercial bank of the country and has
Deposits and becomes the first bank to cross the deposit of Rs. 350 billion.
1177Profitability
1178The
1179Corporate
1180National
1181higher
Bank of Pakistan is now the biggest financial institution with assets The bank is the
1182Collection
1183in
Branches
of Cash from Shrines: Cash collected from different shrines is also deposited
1184Comprehensive
1185In
order to facilitate the customers, NBP is offering the comprehensive range of financial
1186products
1187
Credit Cards
1188
1189
1190
1191
1192
1193Investing
1194NBP
has decided to diversify the fund base by investing in capital markets not only in
1195Pakistan
1196
199
200
201
202
in Capital Market
203
1197
WEAKNESSES
1198Beside
1199
Customer Satisfaction
1200
In NBP customer dealing is well, but during rush hour the customer has to wait for a
1201
long time for their turn. Its quite hard for a new customer or potential customer to get
1202
1203
1204
1205
During my internship I observed that filing system of branch is not good. When
1206
certain record is needed the staff has to struggle to find it out and a lot of time is
1207
wasted.
1208
1209
1210
Work is not equally distributed. On one hand some employees have to work all day
1211
without relaxing while some others have nothing to do at all. This not only creates
1212
confusion among employees but also hurting and disturbing for overall setup of the
1213
1214
1215
Marketing visits
1216
A useful mode of contact is through personal marketing visits. Such visits are
1217
important in informing and perusing the existing and potential customers about the
1218
1219
1220
1221
1222
Efficient banking is one which does not emphasize on number of accounts but on
1223
1224
1225
1226
204
205
206
207
208
1227OPPORTUNITIES
1228
1229Consumer
1230other
durable goods are not adequately financed by the banks. So by initiating these
1231services,
1232Investing
1233base
Banking : The basis need of the consumer such as housing, transportation and
in the Foreign Capital Market: NBP can enjoy handsome return its funding
1234Investment
1235entity
1236in
so in order to expand its business the bank may start investment banking by investing
1237New
Branches: NBP by establishing new branches in foreign countries can expand its
1238business
1239Issuance
1240range
of bonds.
1241Night
Banking: Despite of poor customer service of NBP, people still come to NBP
1242because
1243giving
of its Govt. ownership as they feel it secure therefore bank improve its deposit by
facility of night banking and also can compete its competitors with positive steps.
1244
1245
1246
1247
1248
1249THREATS
1250
1251Competition:
1252to
The no. of banks in Pakistan is increasing with the passage of time. So due
poor working condition and poor customer service it may be possible NBP will lose its
1253market
share in future.
1254
1255Inflation:
1256due
209
210
211
212
In our country, the rate of inflation is increasing along with the unemployment. So
to the increase in price of the products, the savings of the nation is decreasing with the
213
1257passage
1258bank
]
of time. So it is the threat for the banking sector. In the future, the deposits of the
will decrease.
1259
1260Government
1261policies
1262frame
1263
214
215
216
217
Policy: On NBP Govt. policies have strong impact. A slight change in Govt.
may affect the performance of the bank. The bank has to work with in the regulation
work.
218
1264
1265
1266
1267
WP
In this section topics are:
Lesson learned and Personal experience
Branch Profile
Branch Hierarchy
Duties performed in different Departments
Remittance Department
Account opening Department
Foreign Exchange Department
GOVT Department
Use of Information Technology
Accomplishments
New Knowledge Acquired
219
220
221
1268
EXPERIENCE
1269
1270
In university of Gujarat the students are required to undergo for minimum six weeks of
1271
internship to complete the second semester of MBA. For this reason, I carried out my
1272
internship in National Bank of Pakistan, chak jagna Branch, Gujranwala and tried to
1273
prepare my report.
1274
This branch was founded in July 1970. Last many years this branch is not only
1275
achieving its targets of deposits and advances rather it also remains above the
1276
1277
1278
1279
targets. According to the financial record of last year this branch was earning more
than 20% of total profit of the region.
Every year the targets of this branch are increasing by 20 to 25 percent but still there
is a potential in the market to meet these additional targets. This branch is performing
its functions in traditional style and most of the work is done manually but in spite of all
1280
challenges and lack of resources the branch is now trying to make most of its
1281
activities computerized.
1282
During the session of Eight weeks I work in different departments on weekly basis.
1283
The employees of the bank help me and provide me all required information. I studied
1284
1285
during working as an internee which proves to me very beneficial and me able to get
basic concepts of banking operations.
1286
1287
1288
1289
After joining the bank for internship I got the practical exposure of all the banking
activities. The mechanism is not too simple to understand easily but still lots of
complexities have been solved. All the staff of the branch provided me their time
and information which helped me to enhance my knowledge and they also
shared their experiences with me which I believe that it would be helpful in my
1290
222
223
224
225
practical life.
226
227
BRANCH PROFILE
1291
Name of Branch
Region
Gujranwala
Establishment
1970
Region Code
13
Branch Code
1498
National Bank of Pakistan
Address
Phone Number
92000346
Fax Number
9200335
Name of Manager
Kaiser Shahzad
15
(Including contractual & outsourced staff)
II
232
233
1294
1295
1296
1297.
BRANCH HIERARCHY
1298
MANAGER
1299
1300
MANAGER OPERATION
1301
1302
1303
ESTABLISHMENT
OFFICER GRADE - I
1304
1305
1306
OFFICER GRADE - II
OFFICER GRADE - III
1307
MESSENGER
1308
1309
PEON
1310
SWEEPER
1311
1312Name
1313
1314
234
235
236
237
238
239
DEPARTMENTS OF TRAINIG
1315
1316During
1317This
the internship period of 8 weeks I got training in various departments in the branch.
branch do not deals with foreign exchange and online bank but foreign remittance is
1318carried
out.
way i.e. Bank draft, Mail Transfer, Coupons, Govt. Draft. It works both inward and
1322outward.
It was my first department. Mr. Abid Tufail is the controller of section who is a very
of the customer all the details for issuance are demanded from
1338
1339
1340
customer
The customer can be account holder or non- account holder.
While issuing the bank draft the care is taken that draft should be free from
1341
1342
1343
alternations.
All the details must be clearly written in ink.
After deduction of charges, issuance of demand draft is handed over to the applicant
.
Its advice containing the particulars of the draft is sent to the drawer branch with its
1344
1345
1346
necessary
1347Payment order
1348Procedure
240
241
242
243
244
245
Two applications forms called credit vouchers for payment and for bank commission
1349
1350
1351
1352
1353
1354
1355
1356Mail
are made.
Application form is attached with check , debit authority or make payment in cash.
Then the payment order is made.
Then payment order is given to the customer.
Pay order for clearing again come to National bank of Pakistan.
Nothing is sent to next branch, no fanfold is made.
transfer
1357This
is the facility just for account holders. Amount of M.T & T.T is transferred in account of
1358payee.
1359Procedure
1360
1361
1362
1363
1364
1365
1366
1367In
this department, I gain the practical knowledge about account opening , as this
1368department
1369matters
1370these
also deals in opening account and saving account for its customers and all
regarding thereof. The customers mainly opens current and saving account and
can be opened by Individual , firms , Company , Trust , staff etc. I got training in this
1371department
1372account
for one week and after understand the basic concept I practically opened
of walk-in-customers.
1373Requirements
1374
1375
246
247
248
249
1 copy of NIC
250
251
1376
1377
1378
1379
1380
1381
1382TYPES
OF ACCOUNT:
1383
1384
Current
1385
PLS saving
1386
PLS SNTDR
1387
PLS term
1388
FC
1389
BBA
1390
Premium saver
1391
NIDA
1392
Call deposit
1393
1394There
are two accounts which are mostly opened they are current and PLS
1395account.other
1396
1397Items
1398
1399
1400
1401
1402
Pay-in-slip (cash)
1403
1404Procedure
252
253
254
255
saving
256
257
1405After
completion all requirements for account opening. I fill the information on account
1406opening
form by verifying the NIC. Then I attached a signature specimen card for signature
1407verification.then
1408this
1409
1410Then
1411number
there is requirement to deposit cash in account minimum RS.300 for that we have
1412cash
deposit voucher(pay-in-slip).
1413Then
I attached a letter of thanks F-529 with accoutn opening form which will be dispatched
1414by
1415letter
1416
1417
1418Issuance
1419Previously
1420name
of check book:
bank was issuing check books manualy by stamping the account number and
1421technology)
1422books
1423
1424In
this Department Mr.Israr tell me about Western Union.The money which has received
1425from
1426PAKISTAN.
1427This
software is online and have no chance of fraud. All the payments will be given to those
1428persons
1429collect
in who's name the sender has send the money. And no other person will be able to
the payment.
1430
1431REQUIREMENTS
1432There
1433
1434
258
259
260
261
OF PAYMENT
are following things are require for the payment of western union.
Photo copy of N.I.C of receiver attested from 2 persons the incharge of western
union or any authorized person of the bank
262
263
1435
MTCN code
1436
Receiver name
1437
Total amount
1438After
checking this information I start the procedure on the western union software
1439
1440Clearing
1441have
is a process in which different banks treat the cheque of one another. All the banks
1442cheque/instrument.
1443by
Clearing is done two times in a day, first inward clearing which is dealed
Miss Bushra Ch. at 9.15 am then outward clearing (Local & Intercity) at 1.30 pm which is
1444done
by Sir Adeel Butt. I have full command on outward clearing. Sir also told me about the
1445charges
recovered by the bank after the bouncing and clearance of the cheque.
1446Local
Clearing Charges:
1447Local
clearing has no charges after the clearance/realization of the cheque. But returning
1448charges
1449224
are taken by the customers if the cheque is bounced by the payee branch. Total
1450Commission=
1451Federal
1452Postage
charges= 50
1453Intercity
1454Intercity
1455cheque
150
clearing means out of city clearing. Intercity clearing charges after the clearance of
are;
1456
1457
1458
1459
1460
1461Intercity
1462Intercity
1463Commission=
1464
264
265
266
267
268
269
1465MY
1466In
Govt. section I was concerned to make scrolls of pension distribution, passport fee, traffic
1467challans,
1468ledger.
And at the end of the day making debit and credit voucher for government's
1469payment
1470bank
1471to
and utility bills and at the end of the day total them and check them with counter
(pension) and revenue collection. These vouchers are sent to the IT section of the
where the corresponding accounts are updated by the amounts of the vouchers. Also
make entries in the pension ledgers and in the book of the pensioners.
1472
1473
1474Use
1475Today
banking is becoming more and more complex with the introduction of new products,
1476services
1477technology
that can improve the customers services and reduce the cost at the same time.
1478NBP
adopted Software for service providing motives. I record the data of CIF, ECIB, and
1479EOBI
on the computer.
Accomplishment:
1480
1481IMPLEMENTATION
1482The
first thing which I noticed is that ground realities are different as compared to with the
1483theories
1484economic
conditions, political scenario and other external factors. But still we cant deny the
1485importance
of class room theories because they help us in great way in understanding the
1486operations
of the bank. The courses of Management and HRM enable me that how bank
1487should
1488the
be reactive toward changes like economic, cultural, and technological and deals with
1489being
followed in retail banking e.g. in new product development and communicating its
1490features
1491statements
270
271
272
273
helped me lot while I was working in the foreign exchange department and while
274
275
1492preparing
this report. Also the subject of Accounting and Financial management helps me
1493while
I was working in credit department. The financing process of all international trade
1494which
modern banking made less complicated and more secure have increased with the
1495global-village
1496share
1497
1498
1499WHAT
1500In
the organization, my knowledge was very much enhanced. I learnt a lot, few of which are
1501as:
I got the practical experience about how to work in a professional environment; it gives
1502me
the opportunity to shape my behavior, attitude and my thoughts. I learnt the professional
1503attitude
1504job.
I saw, how much it is necessary to do the job in a friendly environment. What are the
1505working
1506that
1508types
1510
1511
1512
1513
1514
1515
1516
1517
276
277
278
279
how to deal with the customers, what are their needs and what do they expect from the
1507service
1509of
of the people. I also observed that one must have to be dedicated towards his/her
of environment and conditions. Overall, I can say that it was my very good experience
F&C
280
281
1518
1519
1520
1521
1522
1523
1524
Conclusion
1525
1526
1527
1528
1529
1530
1531
1532
1533
1534
1535
1536
1537
1538
1539
1540
1541
1542
1543
1544
1545
282
283
284
285
Bibliography
286
287
1546
1547
1548
1549
1550.
1551
1552
1553
288
289
290
291
292
293
1554
1555
1556During
1557following
1558the
problems I have found which are directly affect on efficiency and performance of
bank. There problems are also called as an internal problems. So these are discussing
1559below.
1560
1561
1562
internship I found this problem as a biggest problem that, they are not very effective
1563
in communication between themselves. They do not share the experience with each
1564
other and do not care the other employees. If one employee has a problem, then he
1565
asked to other, but he does not give clear solution to that problems. They are shows
1566
the facial expressions against each other. Pension manager and other employees
1567
are always tried to gain cash/performance award and use the references to get it.
1568
They are talk against each other in front of me. So finally it is very needy for a public
1569
1570
1571
1572
1573
2. Professional Approach: Work specialization and job specification are found very
1574
1575
side.
1576
1577
3. Lack of Computing Skills: Computing skills are also low, some executive are very
1578
efficient in computing skills but some are not totally aware from this system. For
1579
example ATM machine at this branch is only handled by cash manager. When cash
1580
manager is on leave due to some reason, ATM machine is off not worked because
1581
1582
294
295
296
297
298
1583
1584
4. Western Union is not worked effectively. The person who handled western Union is
careless and other employees are not taken interest in that task.
1585
1586
5. Shortage of Staff: There is shortage of staff in the Bank. Number of customer per
1587
employee is very high. Cash department is suffering very badly and facing great deal
1588
of over workload.
1589
1590
1591
1592
6. Training: NBP has no great facility for their employees for training of new
technologies. This situation creates difficulty for handling new challenge.
1593
1594
7. Pensioner's sitting Arrangement: Bank should take step for the sitting
1595
arrangement of the old age employees and pensioners for. Also management should
1596
purchase more furniture and arrange them in such a way which provides maximum
1597
space and convenient specially in deposit department and there should also be
1598
1599
1600
8. Need of Telephone Operator: Branch has the problem of telephone operator which
1601
can save the time of not only manager but other staff as well. On the other hand
1602
banks communication system was not doing well. Therefore as an internee I felt that
1603
there should be a telephone operator who can easily handle this situation.
1604
1605
1606
9. Staff Attitude: Due to heavy load of work staff attitude does not ideal for an
organization where public dealing is at large scale.
1607
1608
10. Work Environment: Work environment was not ideal due to heavy customers visit
1609
in a single day. Furniture, light and sitting arrangement was not good for customers
1610
1611
299
300
301
302
303
1612
11. Professional Approach: Work specialization and job specification are found very
1613
1614
side.
1615
12. Undemocratic Decision Making: I observed that some times employees are not
1616
1617
make changes.
304
305
306
307
308
13.
1618
1619
1620As
analysis shows that NBP is a most growing organization with highest return on capital,
1621The
bank has been able to strategically manage and build on its competitive advantage, by
1622knowing
1623making
1624need
social responsibility and looking towards stakeholders values. But there is further
1625Tiger
1626
1627
1628
1629
1630
1631
Staff
1632
recruited.
1633
It
1634
is recommended that proper training be provided to the staff members that will
1635
It
1636
is suggested that promotion be given to the staff in due time and on the basis of
1637
The
1638
1639
1640
1641
The Bank should introduce the computers software to cope the heavy load of work and
1642
1643
309
310
better control.
311
312
Extra
1644
counters should be established in order to facilitate during the rush days the
1645
1646
1647
The Bank should locate new market for its operational activities in the country as well as
1648
abroad.
1649
The
1650
Bank should increase profit rate on deposits and saving schemes especially for
1651
For
improvement of internal control and system the compliance wing and surprise
1652
1653
The bank should use broad casting media for promotion of its products and services and
1654
1655
to further expand its area through more aggressive marketing. Customer services must
1656
be better to improve the efficiency of branch, which results in quality work and causes
1657
1658
1659These
and many other that can make a good set of recommendations, which have to be
1660made
possible to escape from the threats and weaknesses and the risks in environment
1661that
surrounds the Bank. The management do considers the policy matter that is not
1662helping
1663to
the Bank, but are still in practice due the absence of prudentially regulated system
1664
1665Efforts
have been made with serious concern to give NBP a status that it has to maintain by
1666having
practices of:
1667
313
314
315
316
1672
1673
1674I
learnt a lot, few of which are as: I got the practical experience about how to work in a
1675professional
1676internship
1677This
experience is add in my C.V and if I want to apply in banking sector then this
1678experience
1679be
is very helpful in my interviews and also have much impact in my practical life to
professional.
1680
1681
1682
1683
1684
1685
1686
CONCLUSION
1687
1688The
report is all about National Bank of Pakistan, one of the leading bank of Pakistan
1689banking
industry with 1254 nationwide and almost 25 branches operating in other countries
1690including
317
318
USA, China, France, Hong Kong, Azerbaijan, Bangladesh, Hong Kong. It has
319
320
1691maximum
coverage with facilities of ATM and online banking throughout Pakistan. National
1692Bank
of Pakistan (NBP) was established under the National Bank of Pakistan Ordinance
16931949.
The primary objective of NBP was to purchase jute from the growers in the former
1694East
Pakistan and also to perform the commercial banking functions in the country.
1695
1696It
is a part of State Bank of Pakistan and it is its major strength. It is providing different
1697facilities
to its customers. Inside the bank, in branch banking it has Clearing and Collection
1698Department,
1699Remittance
1700Department,
Advances and Credit Department. These are the most common departments
1701exist
in almost each branch. It is offering different deposit choices, advances, credits and
1702securities
1703
1704Its
Human Resource is its major strength that is leading this bank in this way but there is
1705much
gap to cover yet. The other strengths this bank has are that it is acting as Agent of
1706State
1707organizations
1708Pakistan
1709it
through its Corporate Branches. And also it has comprehensive range of products
is offering in market.
1710
1711The
challenge it is facing are currently the lack of implementation of rules and regulations
1712that
1713promotions
1714are
practices and not much use of IT technology in bank as other are using. There
many workers and employees unions exist in National Bank of Pakistan that use to play
1715organizational
1716
1717As
analysis shows that NBP is a most growing organization with highest return on capital,
1718largest
market share amongst all Pakistani banks and cost to income ratio is the highest in
1719banking
sector. But there is further need for improvement to overcome weaknesses and to
1720maintain
1721
321
322
323
324
1722As
1723because
1724MBA
I got practical knowledge before entering in the practical life after completion of my
degree. I learn a lot about banking practicing in Pakistan, rules and regulations and
1725different
procedures followed by banks, the organizational culture and structure of the bank,
1726National
Bank of Pakistan.
1727
325
326