Documenti di Didattica
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Proactive service
based on customer
experience and
Microsoft IT
procedures.
Overview
RKM helps IT groups apply Microsoft Operations Framework and IT Infrastructure Library
(ITIL) best practices, processes, and documented procedures to ensure that services
achieve optimal availability levels.
Specifically, RKM helps IT groups:
Create an environment where proactive focus drives daily, weekly, and monthly tasks.
Increase accountability and assign tasks for effective execution.
Improve knowledge sharing to increase employee skill levels.
Develop and maintain consistent documentation.
Operations Center is an Office SharePoint Server 2007 application with role-based views
of the organizations operational documentation and the work instructions performed. This
enables management to easily assign administrative staff only the work applicable to their
role. The task planning capabilities and integration with Microsoft Office Outlook calendar
and the ease of use of Office SharePoint Server 2007 provides IT organizations with a
useful and scalable technology to benefit all IT. In addition, RKM reporting allows
managers to track weekly status, to evaluate task completion, and to report about tasks
that take longer than expected. The new RKM Content Pack Builder provides the ability to
quickly build a custom content pack complete with tasks and supporting documentation
and upload it into Operations Center.
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