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PERSONAL INFORMATION
Cristian David
Socului Street , No.10B , District:2, Bucharest (Romania)
+40767542310
cristyan.david@yahoo.com
Sex Male | Date of birth 24/12/1986 | Nationality Romanian
WORK
EXPERIENCE
JOB APPLIED
FOR
Managing
HP TeamSRL
Euroanswer
Outsourcing
Ensure
individual
are performing
Euroanswer
Outsourcing
SRL,agents
Bucharest
(Romania)against targets, reviewing their performance
Responsible
keeping
the agents informed about the updated procedures.
(Projects: Blue
- Air andforCEZ
Romania)
courteously
Daily Agents
Monitoring
Answer
inbound
calls(Pauses , Calls)
Monthly
reports
for the HP project
Respond
to customer
inquiries
personalized
Answering tocustomer
e-mails received
from
HP Back to
Office
Provide
service by
responding
the needs of the customers
clients
Tehnical
support by procedures;
phone for theanswering
HP customers
from South
Africa
Informs
by explaining
questions;
providing
information
Monthly Schedule Adherence for HP TEAM
Monthly Target Reports for HP Team
01/12/200801/05/2009
Computer
parts
setup
Informs clients by explaining
procedures; answering questions; providing information
Printer setup
25/01/200720/09/2007
Installation/maintenance of computers
Technical Support
Setup windows
Computer
parts setup
Master
/ Postuniversity
Degree
PrinterEducation
setup
Physical
and Sports University, Bucharest (Romania)
Installation/maintenance of computers
01/01/200501/01/2008
University (Graduate)
Physical Education and Sports University, Bucharest (Romania)
01/01/200101/01/2005
PERSONAL SKILLS
Mother tongue(s)
Other language(s)
14/11/14
Romanian
UNDERSTANDING
SPEAKING
WRITING
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Listening
Reading
Spoken interaction
Spoken production
C1
C1
B2
B1
English
C1
Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user
Common European Framework of Reference for Languages
Communication skills
Job-related skills
Computer skills
14/11/14
Page 2 / 2