PRR 9429 Email 1 PDF

From:
To:
Subject:
Date:
Ridder, Tom
Redic, Wanda
RE: Waste Management Preventing Neighborhood Street Sweeping
Tuesday, April 28, 2015 10:07:12 AM
Ok.
Next week.
Headed to Kansas!
From: Redic, Wanda [mailto:WRedic@oaklandnet.com]

Sent: Tuesday, April 28, 2015 9:24 AM
To: Ridder, Tom
Subject: RE: Waste Management Preventing Neighborhood Street Sweeping
When youre ready, just give Frank Foster a holler and he can get that information for you.
Wanda Redic
Recycling Specialist, Environmental Services Division
City of Oakland | Oakland Public Works Department | APWA Accredited Agency
250 Frank H Ogawa Plaza, Ste. 5301 | Oakland, CA 94612
(510) 238-6808 | (510) 238-7286 Fax
wredic@oaklandnet.com
Recycling Hotline |(510) 238-SAVE (7283) | recycling@oaklandnet.com

www.oaklandrecycles.com
Report A Problem | Public Works Agency Call Center | (510) 615-5566

www.oaklandpw.com | pwacallcenter@oaklandnet.com | Mobile app: SeeClickFix
Oakland Ranked #5 Place to Visit in the World!

New York Times, January 2012 http://bit.ly/GB3s8f
P Go Green! Please consider the environment before printing this email, and help the
City of Oakland be environmentally responsible.
From: Ridder, Tom [mailto:TRidder@wm.com]

Sent: Monday, April 27, 2015 10:51 AM
To: Redic, Wanda
No hurry, Im thinking long term.
Once we run the routes for a year, I want the drivers tell me where we can automate.
I didnt want to turn Oakland upside down on July 1. It turns upside down all by itself and I dont
want to help it !

To: Ridder, Tom; Parnes, Rebecca

Cc: Cox, Jeffrey; Cramer, Mark
Well in that case, Ill see what I can do to get it for you.
Wanda Redic
(510) 238-6808 | (510) 238-7286 Fax




To: Redic, Wanda; Parnes, Rebecca
Actually, if we had that information. We want to reroute some time in the long time future.. and
wed do our best to route around street sweeping..
We learned in the Oro Loma Sanitary district when we tried it.. its very difficult, and not perfect, but
we can match it up to our best ability..

To: Ridder, Tom; Parnes, Rebecca
Ok. No need to further dig. I just wanted to get a sense of things overall. Thanks.
Wanda Redic
(510) 238-6808 | (510) 238-7286 Fax




To: Redic, Wanda; Parnes, Rebecca
Can you get us the information on street sweeping days, and well compare.
Its generally an effort, but in 2009 I had 45000 day changes.. which might have skewed our mapping
with/against the street sweeping days.

To: Parnes, Rebecca; Ridder, Tom
Cc: Cox, Jeffrey
I only asked because normally, collection providers try to route collection so that it doesnt happen
on the street sweeping day or vice versa and just wondered whether that was a standard practice.
Wanda Redic
(510) 238-6808 | (510) 238-7286 Fax




From: Parnes, Rebecca [mailto:RParnes@wm.com]
To: Redic, Wanda; Ridder, Tom
Cc: Cox, Jeffrey
I am not certain, but the parked cars along the same side of the street as our carts implies to me
that they are not on the same day. I will mention to our operations team the need for drivers to be
mindful of keeping carts out of the road on street sweeping days. We do NOT want to prevent street
sweeping from doing their job.

Cc: Cox, Jeffrey
I have a clarifying question collection and street sweeping are not on the same day of the week is
it?
Wanda Redic
(510) 238-6808 | (510) 238-7286 Fax



From: Parnes, Rebecca [mailto:RParnes@wm.com]

Sent: Friday, April 24, 2015 6:05 PM
To: Redic, Wanda; Ridder, Tom
Cc: Cox, Jeffrey
Hi Wanda,
I spoke with Jeff about this customer. He had a lengthy phone call with Mr. Patton a few months
back about cart placement. From Jeffs perspective, Mr. Patton will always believe there is a
problem with WM and our service no matter what we do.
Our drivers are all trained to return carts to where the customer placed them. The photos attached
by Mr. Patten shows orderly carts, with closed lids, placed close together against the curb. I would
agree that carts on against the curb get in the way of street sweeping, but the cars parked down the
street imply to me that it is not a street sweeping day.
We will continue to work with our drivers to insure carts are placed where they were found after
service, but I am not optimistic we can satisfy Mr. Patton. Based on Jeffs previous communication
with this customer, I also dont believe a call from WM will make him feel any differently about the
issue.
Best,
Rebecca

Sent: Friday, April 24, 2015 10:45 AM
Subject: FW: Waste Management Preventing Neighborhood Street Sweeping
Importance: High
Any update? Apparently it is still a problem. Ive received a very nasty email from Mr. Patton today
(he copied the Mayor and the Council) regarding this matter.
Wanda Redic
(510) 238-6808 | (510) 238-7286 Fax



From: Redic, Wanda

To: Parnes, Rebecca; Tom Ridder (tridder@wm.com)
Importance: High
Coming your way Ill have the SR entered shortly. A small handful of folks are looking very closely
at your performance. The sentiment is that if they pay more they should get better service. Whether
or not requests or complaints are always reasonable, we have to get drivers and staff to do their
best to adhere to established standards. Simple things like returning carts to the curb can make all
the difference in the world to our residents and will keep us from tying up staff time dealing with it.
Below is a list of addresses, dates and even the truck number and description of the driver who is
responsible for a good bit of this complaint. I will need a formal response of something substantial
to tell the PW Director, the City Council and the Mayor who are watching these issues as they come
up very closely and expecting a favorable answer.
Thanks.
Wanda Redic
(510) 238-6808 | (510) 238-7286 Fax



From: R. George Patten [mailto:italica@msn.com]

To: Redic, Wanda; Levin, Brooke A.
Cc: Dowdakin, Becky; Slote, Peter; Gagliardi, Mark; Gallo, Noel; Schaaf, Libby
Subject: Re: Waste Management Preventing Neighborhood Street Sweeping
Importance: High
2207 E. 33rd St. 2207 and 2267 3221 and 3215

E. 33rd St. Randolph Ave.
April 3, 2015 April 18, 2015 April 18, 2015
RE: Recurring substandard service by Waste Management Drivers, RouteSupervisors, and

Managers.
Addresses of observed, substandard service 4/18/15:
3215RandolphAve.
3221 Randolph Ave.

2207 E. 33rd St.
1667 E. 33rd St.
Ms. Redic, Ms. Levin;
I am very troubled to see the same problems with Waste Management recurring. Their
practice of leaving Waste Management cans in the public street after pickup just doesnt
seem to pass into history.
On April 3, 2015 and again on April 18, 2015, the Waste Management driver emptied the
cans and did not put them back when he found them. Today, I personally witnessed this
practice at 2207 E. 33rd Street. The truck number he was driving today,April 18, 2015, was
520073.
The driverwas a short, Latinomale in his late 40s with black hair. I did not take his picture
today for fear of some sort of retaliation. As a matter of fact, this is the SAME driver that I
previously reported last year doe doing the exact, same thing.
It is a testament to the inefficient, negligent, and disinterested management that their driver
can violate the terms and conditions of theWM contract with the City of Oakland with
impunity.
The photos above are all from today, April 18, 2015.
Please advise.
Regards,
R. George Patten
Tuxedo Neighborhood Spokesperson
510-575-8358
Sent from Windows Mail
From:R. George Patten

Sent:Tuesday, November 25, 2014 2:08 PM
To:Redic, Wanda, Levin, Brooke A.

Cc:BDowdakin@oaklandnet.com, PSlote@oaklandnet.com, Gagliardi, Mark, Gallo, Noel,
lschaaf@oaklandnet.com
Ms. Redic,
Thanks for the current status on this issue.
Happy Thanksgiving,
R. George Patten
From:Redic, Wanda
Sent:Tuesday, November 25, 2014 2:06 PM
To:R. George Patten, Levin, Brooke A.
Cc:BDowdakin@oaklandnet.com, PSlote@oaklandnet.com, Gagliardi, Mark, Gallo, Noel,
lschaaf@oaklandnet.com
Mr. Patten, I dont have an answer from Waste Management on the issue as of yet. I have you on
my list to contact today never fear. Unless I receive an answer from them later today, Ill check
back with you when we return from the Thanksgiving Holiday by Tuesday, December 2. Enjoy your
holiday.
Wanda Redic
(510) 238-6808 | (510) 238-7286 Fax



Sent: Tuesday, November 25, 2014 1:53 PM

To: Redic, Wanda; Levin, Brooke A.
Cc: Dowdakin, Becky; Slote, Peter; Gagliardi, Mark; Gallo, Noel; Schaaf, Libby
Subject: Re: Waste Management Preventing Neighborhood Street Sweeping
Importance: High
Ms. Redic,
I called you earlier today and left a message regarding your status report on your progress in
resolving the conflict between the WM practice of blocking streets and theCity of Oakland
street sweeping program.
Iplan on going out-of-town for the Thanksgiving holiday and am keen on hearingfrom you
today.
Regards,
R. George Patten
510-575-8358
From:Redic, Wanda
Sent:Friday, November 21, 2014 2:31 PM
To:Levin, Brooke A., R. George Patten
Cc:BDowdakin@oaklandnet.com, PSlote@oaklandnet.com, Gagliardi, Mark, R. George
Patten, Gallo, Noel, lschaaf@oaklandnet.com
Mr. Patton, thank you for reaching out to the City of Oakland with your concern. I will investigate
the matter immediately and contact you again by next Tuesday.
Wanda Redic
(510) 238-6808 | (510) 238-7286 Fax



From: Slote, Peter

Sent: Friday, November 21, 2014 1:57 PM
To: Redic, Wanda
Cc: Gagliardi, Mark
Importance: High
Wanda Please give this your immediate attention. Thanks
From: Levin, Brooke A.

Sent: Friday, November 21, 2014 9:29 AM
To: Dowdakin, Becky (BDowdakin@oaklandnet.com); Slote, Peter (PSlote@oaklandnet.com);
italica@msn.com
Cc: Gallo, Noel (NGallo@oaklandnet.com); Schaaf, Libby (LSchaaf@oaklandnet.com)
Importance: High
Becky and Peter,
Please address this issue with WM.
Thank you.
Brooke A. Levin
Director
City of Oakland |Oakland Public Works Department | APWA Accredited
250 Frank H. Ogawa Plaza| Oakland, CA 94612
(510) 238-4470 | 510-238-6428
blevin@oaklandnet.com
Report A Problem | Public Works Call Center | (510) 615-5566

P Go Green! Please consider the environment before printing this email, and help the City of Oakland be environmentally
responsible.

Sent: Friday, November 21, 2014 8:51 AM
To: Gallo, Noel; Levin, Brooke A.; Schaaf, Libby
Subject: Waste Management Preventing Neighborhood Street Sweeping
Importance: High
Mayor-elect Ms. Libby Schaaf, Mr. Noel Gallo, and Ms. Brooke Levin;
My neighbors and I live in District 5.
On the first and third Fridays of the month, we are scheduled forstreet sweeping and our
Waste Management pick up is also on Fridays. The WM drives are habitually leaving the
garbage, recycling, and yard waste bins in the street after pick up. This blocks access for the
City of Oakland street sweeper. I have reported this to WM five (5) times in the past year
and one-half. They only make worthless promises and never implement a solution.
We are PAYING FOR STREET SWEEPING, but are not getting our neighborhood properly
cleaned.I am requesting that both of you directly contact Waste Management and make it
clear that their practice of blocking street cleaning needs to stop.
Today, I went around to multiple households and removed the cans from the street and
placed them on the sidewalk before the street sweeper arrived. I am disabled.
The photos are from November 7th and November 21st our two street sweeping days this
month. Also pictured is the WM recycle truck on November 21, 2014.
Regards,
R. George Patten
510-575-8358
Recycling is a good thing. Please recycle any printed emails.

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From: Redic, Wanda [mailto:WRedic@oaklandnet.com]

Recycling Hotline |(510) 238-SAVE (7283) | recycling@oaklandnet.com

Report A Problem | Public Works Agency Call Center | (510) 615-5566

Oakland Ranked #5 Place to Visit in the World!

From: Ridder, Tom [mailto:TRidder@wm.com]

No hurry, Im thinking long term.

From: Redic, Wanda [mailto:WRedic@oaklandnet.com]

To: Ridder, Tom; Parnes, Rebecca

Recycling Hotline |(510) 238-SAVE (7283) | recycling@oaklandnet.com

Report A Problem | Public Works Agency Call Center | (510) 615-5566

Oakland Ranked #5 Place to Visit in the World!

From: Ridder, Tom [mailto:TRidder@wm.com]

From: Redic, Wanda [mailto:WRedic@oaklandnet.com]

Report A Problem | Public Works Agency Call Center | (510) 615-5566

Oakland Ranked #5 Place to Visit in the World!

From: Ridder, Tom [mailto:TRidder@wm.com]

From: Redic, Wanda [mailto:WRedic@oaklandnet.com]

Recycling Hotline |(510) 238-SAVE (7283) | recycling@oaklandnet.com

Report A Problem | Public Works Agency Call Center | (510) 615-5566

Oakland Ranked #5 Place to Visit in the World!

From: Redic, Wanda [mailto:WRedic@oaklandnet.com]

Recycling Hotline |(510) 238-SAVE (7283) | recycling@oaklandnet.com

Report A Problem | Public Works Agency Call Center | (510) 615-5566

Oakland Ranked #5 Place to Visit in the World!

From: Parnes, Rebecca [mailto:RParnes@wm.com]

problem with WM and our service no matter what we do.

From: Redic, Wanda [mailto:WRedic@oaklandnet.com]

Recycling Hotline |(510) 238-SAVE (7283) | recycling@oaklandnet.com

Report A Problem | Public Works Agency Call Center | (510) 615-5566

Oakland Ranked #5 Place to Visit in the World!

From: Redic, Wanda

Recycling Hotline |(510) 238-SAVE (7283) | recycling@oaklandnet.com

Report A Problem | Public Works Agency Call Center | (510) 615-5566

Oakland Ranked #5 Place to Visit in the World!

From: R. George Patten [mailto:italica@msn.com]

2207 E. 33rd St. 2207 and 2267 3221 and 3215

RE: Recurring substandard service by Waste Management Drivers, RouteSupervisors, and

Addresses of observed, substandard service 4/18/15:

3221 Randolph Ave.

Ms. Redic, Ms. Levin;

Sent from Windows Mail

From:R. George Patten

To:Redic, Wanda, Levin, Brooke A.

Thanks for the current status on this issue.

Sent from Windows Mail

Recycling Hotline |(510) 238-SAVE (7283) | recycling@oaklandnet.com

Report A Problem | Public Works Agency Call Center | (510) 615-5566

Oakland Ranked #5 Place to Visit in the World!

From: R. George Patten [mailto:italica@msn.com]

Sent: Tuesday, November 25, 2014 1:53 PM

Sent from Windows Mail

Recycling Hotline |(510) 238-SAVE (7283) | recycling@oaklandnet.com

Report A Problem | Public Works Agency Call Center | (510) 615-5566

Oakland Ranked #5 Place to Visit in the World!

From: Slote, Peter

Wanda Please give this your immediate attention. Thanks

From: Levin, Brooke A.

Becky and Peter,

Please address this issue with WM.

Report A Problem | Public Works Call Center | (510) 615-5566

From: R. George Patten [mailto:italica@msn.com]

My neighbors and I live in District 5.