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ROYAL TOOLS INDIA

DOC. No. : RTI/MGMT/P/05


QUALITY MANAGEMENT PROCESS ISSUE No : 01
DATE : 01.09.2008
BUSINESS PLANNING REV.No./ DATE: 00
PAGE : 1 of 5
PREPARED BY : REVIEWED BY : APPROVED BY :

1. PROCESS OBJECTIVE : To identify various quality other business


indicators
which contribute to the performance of
organization,
determine the goals/objectives to be achieved
and
initiate actions to achieve them

2. PROCESS SCOPE : This process is applicable to all business


and quality
performance indicators throughout the
organization
needed to achieve vision/quality policy

3. PROCESS OWNER : Managing Director

4. SUPPORT FUNCTIONS : Business Development Committee (BDC)


representing various functional heads.

5. Interacting PROCESS (ES) : All QMS processes

6. PROCESS INPUT :

INPUT SOURCE REF.DOC.(IF ANY)

• Quality Policy Top Management -


• Business & Quality
performance indicators (refer BDC -
Annexure-B)
• Current performance
Respective function -
level
S
• Competitors level bench
W Respective function -
mark
0
• Market trend/potential T Marketing -
• Internal resource
Management -
constraints

7. PROCESS OUT PUT :


OUT PUT TO REF.DOC.(IF ANY)
MD/Director & Respective
Business Plan RTI/F/MGMT/01
Functions
Function wise Business & Respective functions RTI/F/MGMT/02
ROYAL TOOLS INDIA
DOC. No. : RTI/MGMT/P/05
QUALITY MANAGEMENT PROCESS ISSUE No : 01
DATE : 01.09.2008
BUSINESS PLANNING REV.No./ DATE: 00
PAGE : 2 of 5
PREPARED BY : REVIEWED BY : APPROVED BY :

Quality objective
Action plan Respective functions RTI/F/MGMT/03
Progress review & further
MD, Respective functions RTI/F/MGMT/04
action

8. PROCESS FLOW
ST RESPON REF.
FROM ACTIVITY TO
EP SIBILITY DOC.
1. Form a Business Development Committee
M.D -
(BDC)
2. Identify businesses & quality indicators on
the basis of
 current and potential market situation
Annexur
and customers expectation BDC
e-B
 company’s policy & vision
 Some examples of such indicators are
given in Annexure-B
3. Respecti Collect data on existing performance
ve through management representative Director –
BDC -
Function B.D
s
4. - Collect data/prediction on bench mark/
Director -
competitors etc as appropriate and -
B.D
company’s internal constraints
5. - Decide the business and quality goals for
Director -
both short and long terms after discussion -
B.D
with B.D.C
6. - Identify the additional resource
Director -
requirements, internal contributing -
B.D
functions and function wise target
7. Prepare a draft business plan Director -
BDC -
B.D
8. Review the draft plan with BDC members,
Director -
make necessary amendments where BDC
B.D
required and approved by M.D
9. Release approved business plan to M.R Director - RTI/F/MGMT/
M.R
B.D 01

10 Send function wise business/quality Respec


. objectives along with target date for tive RTI/F/MGMT/
M.R M.R
achieving the objectives functio 02
n
11 Prepare action plan to achieve the Respectiv
RTI/F/MGMT/
. objective e function 03
Head
ROYAL TOOLS INDIA
DOC. No. : RTI/MGMT/P/05
QUALITY MANAGEMENT PROCESS ISSUE No : 01
DATE : 01.09.2008
BUSINESS PLANNING REV.No./ DATE: 00
PAGE : 3 of 5
PREPARED BY : REVIEWED BY : APPROVED BY :

12 Implement action as per action plan Respectiv


RTI/F/MGMT/
. e function 03
Head
13 Review the progress of actions and Respectiv
RTI/F/MGMT/
. accordingly decide further action e function 03
+ BDC
14 Atleast once in 3 months, prepare business
B.D.C M.R -
. plan progress report and send to B.D.C
15 Review the progress of overall business
. plan and decide suitable action (i.e. RTI/F/MGMT/
BDC
amendment in business goal/ action 04
plan/changing or adding the indicators etc.
9. PROCESS MONITORING:
REF. DOC.
S. No. REVIEW CRITERIA RESPONSIBILITY
(IF ANY)
1. Quantifiable quality objectives to be RTI/F/MGM
decided considering quality policy BDC
T/01
2. Quality objectives to be defined at RTI/F/MGM
functional level BDC
T/02
3. Timely implementation of action plan Respective function RTI/F/MGM
T/03

10. PROCESS PERFORMANCE (EFFECTIVENESS, EFFICIENCY) INDICATOR (DATA):


PERFORMANCE ANALYSIS RESPONSI- REF.DOC.
INDICATORS FREQUENCY BILITY (IF ANY)
Planned objective v/s. achievement 3 months BDC
Action not completed in time 3 months BDC

11. RESOURCE REQUIREMENTS:


HUMAN
S. WORK REF. DOC.
RESOURCE/ INFRASTRUCTURE
No ENVIRONMENT (IF ANY)
COMPETENCE
1. Awareness to bench As per respective
marking, SWOT action plan -- -
analysis

12. RECORD :
S. RECORD REF.DOC.
RETENTION PERIOD RESPONSIBILITY
No DESCRIPTION (IF ANY)
1. Business plan
1 year M.R RTI/F/MGMT/04
review record
2. Action Plan Concerned
Function/
1 year RTI/F/MGMT/03
Head of
Department

13. ABBREVIATION : BDC - BUSINESS DEVELOPMENT COMMITTEE


ROYAL TOOLS INDIA
DOC. No. : RTI/MGMT/P/05
QUALITY MANAGEMENT PROCESS ISSUE No : 01
DATE : 01.09.2008
BUSINESS PLANNING REV.No./ DATE: 00
PAGE : 4 of 5
PREPARED BY : REVIEWED BY : APPROVED BY :

VP - VICE PRESIDENT
SWOT - STRENGTH WEAKNESS OPPORTUNITY & THREAT
Dir – BD - DIRECTOR BUSINESS DEVELOPMENT

14. THE COPYRIGHT OF THIS DOCUMENT IS WITH ROYAL TOOLS INDIA -II THE
DOCUMENT IS CONFIDENTIAL AND MUST NOT BE COPIED OR DISCLOSED TO
ANY OTHER PERSONS WITHOUT THE WRITTEN CONSENT OF THE COMPANY.
APPROVED
REV.NO. REV. DATE DETAIL
BY

ANNEXURE – B

EXAMPLES OF BUSINESS INDICATORS

 Market Related Issues

 Financial Planning and Cost.

 Plant facilities development plan.

 Technology Upgradation.

 Cost Objective.

 Human Resource Development.

 Quality Objectives.

 Customer Satisfaction Plan.

 Key Internal Quality & Operational Performance Indicator.

 R&D Plan, Projection and Project with appropriate funding.

 Health Safety and Environmental Issues.


ROYAL TOOLS INDIA
DOC. No. : RTI/MGMT/P/05
QUALITY MANAGEMENT PROCESS ISSUE No : 01
DATE : 01.09.2008
BUSINESS PLANNING REV.No./ DATE: 00
PAGE : 5 of 5
PREPARED BY : REVIEWED BY : APPROVED BY :

NOTE : The above Business Indicators are only examples. Other type of business
indicators may also be identified by B.D.C.

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