Documenti di Didattica
Documenti di Professioni
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Services
Definition 1
Term 13
Term 2
Definition 13
Service Management
Definition 2
Term 3
Good Practices
Definition 3
* Standards
* Public frameworks
* Academic research
* Proprietary knowledge
Term 14
Term 5
*Service Design
*Service Strategy
*Service Operation
*Service Transition
*Continual Service Improvement
Term 6
Processes
Definition 6
Term 16
Seven
Term 17
Functions
Definition 17
Roles
Definition 18
Term 7
Term 19
An individual or team
Term 20
Term 8
Definition 9
Term 22
Term 10
Definition 22
Term 23
Term 11
Definition 23
Definition 11
Term 24
Term 12
Definition 24
What are the four processes in the Service Strategy life cycle
phase?
Definition 12
Term 25
Term 26
Incident Management
Term 28
Term 40
Responsible; Accountable
Term 41
Service Strategy
Definition 41
Definition 42
Definition 30
Term 43
Term 32
to ensure that the Service Provider has the right skill sets
available to deliver the services it offers.
Definition 43
Term 34
Business Case
Definition 44
Definition 34
Core Processes
Term 45
Definition 45
Definition 35
Term 46
Utility
Definition 46
Term 47
Term 37
Warranty
Definition 47
Service Assets
Definition 48
Term 49
Resources
Definition 49
Term 62
Term 50
Capabilities
Definition 50
Term 63
Term 51
Definition 63
Definition 51
Term 64
Assets
Term 52
Service Portfolio
Definition 52
Service Belt
Definition 64
Term 65
Service Design
Term 56
Term 66
Service Catalog
Definition 66
Term 57
Term 67
Definition 57
Term 68
Term 60
IT Financial Management
Definition 61
Term 69
Term 71
Term 74
Term 86
Availability
Definition 74
Definition 86
Term 75
Term 87
Definition 75
Capacity
Definition 87
Term 77
Term 89
Service V-Model
Definition 76
Definition 77
Definition 89
Term 78
Term 90
Change
Definition 78
Definition 90
Term 79
Term 91
Definition 79
Term 92
Term 80
Change Authority
Term 81
31 of 47
Term 94
Change Model
Definition 94
Term 95
Release
Definition 95
Term 107
Communication
Term 96
Release Unit
Definition 96
Baseline
Definition 97
Term 108
Incident
Definition 108
Problem
Definition 109
Term 98
Term 110
Error
Definition 98
Definition 110
Known Error
Definition 111
Term 99
Configuration Item
Definition 99
Event
Definition 112
Definition 100
Term 113
Definition 101
Term 114
Term 102
Definition 103
Service Operation
Term 116
Term 106
Term 120
Definition 133
Definition 120
Term 134
Definition 121
Definition 134
Term 122
No
Term 125
Objectives
Definition 127
Bounded Rationality
Definition 136
True
Term 138
Simplified
Term 139
Term 128
Term 140
Term 129
Metrics
Definition 130
Measurements
Definition 131
1. Incident Logging
2. Incident Categorization
3. Incident Prioritization
4. Incident Diagnosis
5. Incident Escalation