Douglas McGregor's view that suggests that employees will exercise selfdirection and self-control when they are

committed to the objectives of the

work is called:
Theory Y
Your Answer:

2.

Which step in Maslow's

Hierarchy of Needs Theory
deals with achieving one's
potential?
Self-actualization
Your
Answer:

3.

Which of the following would

be classified by Herzberg as a
hygiene factor?
Company policy
Your
Answer:

4.

Who proposed that

achievement, affiliation and
power are three important needs
that help explain motivation in
workplace situations?
McClelland
Your
Answer:

5.

Company policy,
administration, supervision,
interpersonal relations, working
conditions, and salary are
characterized as:
Hygiene factors
Your
Answer:

6.

An individual's perception of
whether performing at a
particular level will lead to
attainment of a desired outcome
is termed:
Relevance
Your Answer:
Instrumentalit
Correct y
Answer:

See page 127

7.

Expectancy theory is an
example of a:
Cognitive
Your Answer: Evaluation
Theory
Process
Correct Theory
Answer:

See page 126

8.

Which of the following steps is

important to improving
expectancy?
Make the
Your Answer: rewards
meaningful.
Create the
Correct belief that
Answer: effort is
related to
performance.
See page 127

9.

Management by objectives
emphasizes participatively
setting goals that are:
Approved by
Your Answer: management.
Tangible,
Correct verifiable, and
Answer: measurable.

See page 129

10.

For the individual employee,

MBO provides:
Specific personal
Your performance
Answer: objectives.

11.

Research indicates that financial

incentives _____________
commitment to difficult goals.
moderately
Your Answer: increase
decrease
Correct
Answer:

See page 130

12.

An individual's belief that he or

she is capable of performing a
task is called:
Self-worth
Your Answer:
Self-efficacy
Correct
Answer:

See page 131

13.

The major benefit of having

employees participate in goal
setting is:
That it appears to
Your induce
Answer: employees to
accomplish more
difficult goals
and tasks.

Employee recognition can:

14.

Lead to
Your Answer: unrealistic
expectations.
Be a strong
Correct motivator.
Answer:

See page 130

15.

The theory that an employee

will compare his or her job
inputs and outcomes relative to
others is called:
Comparative
Your Answer: Theory
Equity Theory
Correct
Answer:

See page 132

16.

Allocating extrinsic rewards for

behaviour that has been
previously intrinsically
rewarded tends to decrease the
overall level of motivation, and
is called:
Reward
Your Answer: Evaluation
Theory

Cognitive
Correct Evaluation
Answer: Theory

See page 138

17.

Alfie Kohn suggests that for

people to be motivated it is only
necessary to provide the right :
Compensation
Your Answer:
Environment
Correct
Answer:

See page 120

18.

An employee's experiences in a
situation or position outside his
or her current organization is a
referent comparison called:
Self-inside
Your Answer:
Self-outside
Correct
Answer:

See page 134

19.

What are the most common

hours for a "professional" to

work in a week?
Until the job is
Your done
Answer:

20.

Theory X suggests that

employees:
Dislike work
Your
Answer:

21.

What three words define

motivation?
Persistence,
Your Answer: fairness,
ambition
Intensity,
Correct direction,
Answer: persistence

See page 119

What does ERG stand for?

22.

Existence,
Your relatedness,
Answer: growth

23.

The theory that individuals act

depending upon their evaluation
of whether their effort will lead
to good performance, whether
good performance will be
followed by a reward, and
whether that reward is attractive
to them, is called:
Equity Theory
Your Answer:
Expectancy
Correct Theory
Answer:

See page 126

24.

Which answer corresponds to a

person's internal desire to do
something, due to such things as
interest, challenge and personal
satisfaction?
Theory Z
Your Answer:
Intrinsic
Correct motivators
Answer:

See page 120

What is valence?

25.

The
Your Answer: knowledge
and effort put

into
something
The value or
Correct importance an
Answer: individual
places on a
reward