Intern Onboarding Guide

Intern Program
Intern Onboarding Guide
Welcome.
04/14/2015 | Performance Development
Intern Program
Introduction & Resources
Welcome!
Welcome to Huntington! Were excited to have you here.
This guide is designed to help you successfully complete
the activities necessary for a productive onboarding and
intern experience.
How to Use the Onboarding Guide

Use this guide to complete all onboarding and intern activities. The activities are listed in chronological order. Its
important that you complete each activity listed within the given timeframe.
This guide also provides links to resources, including forms and job aids, which can be accessed within this guide by
pressing Ctrl + Click. Many of the training activities youll complete during onboarding are accessed via the Performance
Development Center. This guide provides guidance for accessing and using the Performance Development Center.
Table of Contents
Topic
Page
Resources
Network Log-In Instructions
Performance Development Center Instructions
Day 1: Onboarding and Intern Tasks
Week 1: Onboarding and Intern Tasks
Week 2: Onboarding and Intern Tasks
10
30 Days: Onboarding and Intern Tasks
12
14
16
Intern Program
Resources
The resources below are a collection of links to forms and job aids, some of which are referenced later in this guide. Your
manager may share additional forms with you that are not specifically noted in this guide.
See you manager if you need assistance or guidance.
Resources
I-9 Instructions
Office Productivity Training Job Aid
Employee Handbook
Parking Form (Easton)
Getting Started with Outlook email
Parking Form (Northland)
2015 Timecard Submission and Approval Deadlines
Photo ID Badge/Access Card Instructions
Using Lync Online Meetings
ServiceNow
Intern Program
Network Log-In Instructions

Use the instructions below to log into Huntingtons network and create a password:
First Time Log-In

#
Steps
Resources
Press Ctrl + Alt + Delete to access the Novell login screen.
N/A
Enter your HB number and temporary password provided to you by

your manager.
Temporary password = (in all caps) HB$

+ first name initial + last name initial + last
three numbers of your Social Security
2
Password example for John Doe:
HB$JD999
Create a new password when prompted.
A great way to create a strong, memorable password is to start with a
familiar phrase and create an acronym.
Passwords should be approximately 8-10

characters/digits in length and consist of
both letters and numbers.
For example "a penny saved is a penny earned."
Take the first letter from each word in the phrase and you get
"apsiape".
Capitalize one of the letters and add your favorite number.

Example: "aPsiape45"
When asked to change the password, simply implement the

number (by 1, 5 or 10) "aPsiape55".
Pick another phrase and try using that to create your first 90day password (Do not use the above example as your
password).
For more on creating secure passwords visit:

http://intranet.huntington.com/infosec/Is_Your_Password_Up_To_Sn
uff.html
If youre having technical issues accessing the system, please contact the Huntington Service Center at 614-4805555. Select option 1 for technical support.
Intern Program
Performance Development Center

Use the instructions below to log into the Performance Development Center to access training:
Performance Development Center Log-In

#
1
2
Steps
Select Performance Development Center from the Essentials Quick Resources on the left.
Enter your HB number and password.
Access training, including Required Learning from the Home tab.
Use Performance Development Center Help widget from the Home tab to access instructions to complete tasks in
the Performance Development Center (e.g. search for a course, enroll in a workshop, etc.).
Intern Program
Day 1: Onboarding and Intern Activities

Instructions
Complete the onboarding tasks and activities during your first day on the job. Be prepared to
share what you learned and any reflections with your manager.
Day 1 Onboarding Tasks

#
Task
Resources
Complete the Form I-9 if you did not complete this task
during the in-person Intern Welcome event on 5/18.
1
CRITICAL: Complete the I-9 process within your first three

days of employment. Your manager must verify your
acceptable identification documents in the online system.
Failure to complete the I-9 will result in termination of
employment.
Complete the New Colleague Orientation course.
Performance Development Center >

Required Training > Onboarding
Curriculum
Complete the necessary Essential Connections course(s).

Note: Nonexempt = Paid hourly

Required Training > Onboarding
Curriculum
Complete the employment forms listed below in the

Essential Connections System:
Essentials (Home page)>Human

Resources>Essential Connections
I-9 Instructions Use this job aid to

complete the I-9 process.
Federal Tax
State Tax
Self-Identify (Ethnicity and Veterans)
Obtain access badge. Use instructions below if you did not

complete this task during the in-person Intern Welcome on
5/18:
Easton Access Control Contact:
614-331-9103
Columbus Area locations requiring badge access:

Work with your manager and contact Access Control and
set an appointment to go to the Easton Security office to
have your photo taken and obtain the access badge.
- Park in the visitor lot at the front main entrance of the
building at Easton, 7 Easton Oval, 43219.
All other locations requiring badge access: Your
manager or another team member will meet you each
day for building access until your permanent badge
arrives. Use the instructions in the next column to take
and submit your photo on day one.
Branches and locations without badge access: You
will still need to obtain a badge and photo, in order to be
identified as a colleague. Use the instructions in the next
column to take and submit your photo on day one.
access.control@huntington.com
Photo ID Badge/Access Card

Instructions
Continued on next page
Intern Program
Day 1: Onboarding and Intern Activities, continued
Day 1
Reflection
Day 1
Manager Touchbase
Use the space below to reflect and capture notes about your experience at Huntington at the end
of your first day on the job:
What are 3-4 key learning points you took away from the in-person Intern Welcome
session (if applicable)?
What excites you most about your internship at Huntington?
What new knowledge, skills, and/or experiences do you hope to gain from your
internship at Huntington?
Use the following talking points to meet with your manager and debrief onboarding and intern
activities completed during your first day on the job:
Share 3-4 key learning points you took away from the in-person Intern Welcome session
(if applicable).
Ask your manager to share his/her expectations of your internship at Huntington. Share
your expectations as well.
Share any support you feel you need from your manager or the team to be successful
during the internship.
Share any questions you have about your internship or questions about Huntington in
general.
Share any Day 1 onboarding tasks that you did not complete.
Set up ongoing weekly touch-base meetings or one-on-ones with you manger.
Intern Program
Week 1: Onboarding and Intern Activities

Instructions
Complete the onboarding tasks and activities during the first week on the job. Be prepared to
share what you learned and any reflections with your manager.
Week 1 Onboarding Tasks

#
1
Task
Resources
Complete any onboarding tasks that you did not

previously complete.
Previously provided
Review dress code and attendance guidelines with your

manager.
Schedule a Meet and Greet with colleagues on your

team.
Be sure to check with you manager as

he/she may have already scheduled on
your behalf.
Open a Huntington deposit account(s).

Note: In order to receive your pay through Direct Deposit
you need a Huntington account.
Open a Huntington deposit account(s):

In person - Locate a Branch
Online Huntington.com
Phone 1-800-480-BANK
Review Huntington insurance products and services.

-Optional-
Employee Banking Benefits

Auto, Home, Pet and Life Insurance
Review and/or Update Personal Information in Essential

Connections.
Essentials (Homepage) > Human

Resources > Essential Connections
Add emergency contact

Add marital status
Add work phone
Add home email
Review salary/grade/position title
Sign-up for Direct Deposit (optional)
Enroll in the Virtual Welcome

6
Professional Image and Dress for

Success
Attendance and Dependability

Required Training > Onboarding Curriculum
Note: The Virtual Welcome is an informative and

interactive web meeting that helps new colleagues
become oriented to Huntington's Brand, Vision, Mission,
and Values.
Register for the Self-Service Password Portal which will
allow you to retrieve your Huntington password in the
event you forget it.
Self-Service Password Portal
Intern Program
Week 1: Onboarding and Intern Activities, continued
Week 1
Reflection
Week 1
Manager Touchbase
of your first week on the job:
As you met with other colleagues on the team, what have you learned about the different
roles and responsibilities on the team?
What does a typical day look like on the team (i.e. servicing customers, producing
reports, conducting or attending meetings, etc.)?
How does this team contribute to Huntingtons overall success?
activities completed during your first week on the job:
Share 3-4 key learning points you took away from the meet and greet with team
members.
Ask your manager to share the team and/or business segments goals and how you will
support those goals.
Ask your manager to share your job responsibilities or projects and identify if there is jobspecific training you will need to complete to be successful.
Ask your manager to share his/her key expectations (i.e. communication preferences,
reporting absences, work quality reviews, etc.)
Share any questions you have about the tasks you completed this week, your internship
or questions about Huntington in general.
Share any onboarding tasks that you did not complete.
Intern Program
Week 2: Onboarding and Intern Activities

Instructions
Complete the onboarding tasks and activities during the first two weeks on the job. Be prepared
to share what you learned and any reflections with your manager.
Week 2 Onboarding Tasks

#
Task
Resources

Previously provided.
Complete the BSA/AML Online Course.
You will receive an email notification

directing you how to complete the
BSA/AML course in the Performance
Development Center.
This training must be completed within
your first 45-days of employment.
Note: As a federally regulated institution all colleagues

are required to complete certain regulatory training
courses.
Review and acknowledge the Employee Handbook.
You will receive an email notification

directing you how to complete the review
and acknowledge the Employee Handbook
in the Performance Development Center.
Review Huntingtons Communication Standards:

Answering the Phone
Voicemail Greeting
Email Signature
Communication Standards Quick

Reference Guide
Week 2
Reflection
of your second week on the job:
Given your role and responsibilities, how can you ensure BSA/AML compliance?
Now that youve been on the job a couple of weeks, what are 1-2 areas where you may
need additional knowledge, skill, or coaching from your manager?
10
Intern Program
Week 2: Onboarding and Intern Activities, continued
Week 2
Manager Touchbase
activities completed during your second week on the job:
Discuss any policies within the HR Employee Handbook or Communication Standards

that you have questions about or need clarification.
Ask your manager to provide feedback about your progress on assigned project(s).
Share areas where you may need additional knowledge, skill, or coaching from your
manager.
11
Intern Program
30 Days: Onboarding and Intern Activities

Instructions
Complete the onboarding tasks and activities for during the first 30 days on the job. Be prepared
30 Days Onboarding Tasks

#
1
Task
Resources

Complete the following online courses:
1.
2.
3.
4.
5.
6.

Required Training > Onboarding Curriculum
Inclusion Performance Standards

All Colleague Risk
Information Security Essentials
Preventing Workplace Violence
Enterprise Complaints Management
Social Media (optional)
Intern Event Calendar
Attend Intern activities (as applicable).
30 Days
Reflection
of your first 30 days on the job:
How can you support Huntingtons aggregate moderate to low risk culture?
What are 3-4 key learning points you took away from the intern activities you attended (if
applicable)?
Looking back at your experience over the past 30 days, list the areas you feel are your
strengths.
What are 1-2 areas where you may need additional knowledge, skill, or coaching from
your manager?
12
Intern Program
30 Days: Onboarding and Intern Activities, continued
30 Days
Manager Touchbase
activities completed during your first 30 days on the job:
Discuss the importance of Huntingtons aggregate moderate to low risk culture and the
impacts to your team or segment.
Ask your manager to provide feedback about your progress on assigned project(s).
Share 3-4 key learning points you took away from the intern activities you attended (if
applicable).
Share your areas of strengths and areas where you may need additional knowledge,
skill, or coaching from your manager.
13
Intern Program

Instructions

#
1
Task
Resources

60 Days
Reflection
What are 3-4 key learning points you took away from the intern activities you attended (if
applicable)?
Looking back at your experience over the past 60 days, list the areas you feel are your
strengths. Have you gained new strengths?
What are 1-2 areas where you may need additional knowledge, skill, or coaching from
your manager?
14
Intern Program
60 Days
Manager Touchbase
activities completed during your 60 days on the job:
Share 3-4 key learning points you took away from the Lunch-n-Learns (if applicable).
Ask your manager to provide feedback about your progress on assigned project(s)
Share your areas of strengths and areas where you may need additional knowledge,
skill, or coaching from your manager.
Share any onboarding tasks that you did not complete and review them with your
manager.
15
Intern Program

Instructions

#
Task
Resources
Complete off-boarding activities.
N/A
Note: Your manager will discuss activities or actions you

need to take to complete your internship.
90 Days
Reflection
What have you most enjoyed about your internship at Huntington? What challenges
have you experienced?
What knowledge, skills, and behaviors have you learned during your internship that will
prepare you for future roles?
How has your experience at Huntington prepared you for future roles?
16
Intern Program
90 Days
Manager Touchbase
activities completed during your 90 days on the job:
Share your intern experience at Huntington including those experiences that were most
beneficial as well as experiences you felt were challenging or made your internship
difficult.
Discuss the completion of any actions you need to take to off-board or complete your
internship.
Share the status of work or projects you have supported during your internship (i.e.
completed, not completed, file locations, etc.).
17

Intern Onboarding Guide

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Intern Program

Intern Onboarding Guide

04/14/2015 | Performance Development

Introduction & Resources

How to Use the Onboarding Guide

Network Log-In Instructions

Performance Development Center Instructions

Day 1: Onboarding and Intern Tasks

Week 1: Onboarding and Intern Tasks

Week 2: Onboarding and Intern Tasks

30 Days: Onboarding and Intern Tasks

60 Days: Onboarding and Intern Tasks

90 Days: Onboarding and Intern Tasks

04/14/2015 | Performance Development

See you manager if you need assistance or guidance.

Office Productivity Training Job Aid

Parking Form (Easton)

Getting Started with Outlook email

Parking Form (Northland)

2015 Timecard Submission and Approval Deadlines

Photo ID Badge/Access Card Instructions

Using Lync Online Meetings

04/14/2015 | Performance Development

Network Log-In Instructions

First Time Log-In

Press Ctrl + Alt + Delete to access the Novell login screen.

Enter your HB number and temporary password provided to you by

Temporary password = (in all caps) HB$

Passwords should be approximately 8-10

For example "a penny saved is a penny earned."

Capitalize one of the letters and add your favorite number.

When asked to change the password, simply implement the

For more on creating secure passwords visit:

04/14/2015 | Performance Development

Performance Development Center

Performance Development Center Log-In

04/14/2015 | Performance Development

Day 1: Onboarding and Intern Activities

Day 1 Onboarding Tasks

CRITICAL: Complete the I-9 process within your first three

Performance Development Center >

Complete the necessary Essential Connections course(s).

Performance Development Center >

Complete the employment forms listed below in the

Essentials (Home page)>Human

I-9 Instructions Use this job aid to

Obtain access badge. Use instructions below if you did not

Easton Access Control Contact:

Columbus Area locations requiring badge access:

Photo ID Badge/Access Card

Continued on next page

04/14/2015 | Performance Development

Day 1: Onboarding and Intern Activities, continued

What excites you most about your internship at Huntington?

Set up ongoing weekly touch-base meetings or one-on-ones with you manger.

04/14/2015 | Performance Development

Week 1: Onboarding and Intern Activities

Week 1 Onboarding Tasks

Complete any onboarding tasks that you did not

Review dress code and attendance guidelines with your

Schedule a Meet and Greet with colleagues on your

Be sure to check with you manager as

Open a Huntington deposit account(s).

Open a Huntington deposit account(s):