JĒKABPILS AGROBIZNESA KOLEDŽA

DARBA BURTNĪCA
LIETIŠĖAJĀ ANGěU VALODĀ
pirmā līmeĦa profesionālās augstākās izglītības
nepilna laika grāmatvedības un
komercdarbības studentiem
1. semestris

JĒKABPILS
2008

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Metodisko materiālu sagatavoja Jēkabpils Agrobiznesa koledžas lektore
Linda Markote

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Contents
1.Greetings.....................................................................................................................4
1.1. Meeting people........................................................................................................4
1.2. Starting conversation...............................................................................................6
2. Telephone conversations............................................................................................8
2.1. Phones and numbers................................................................................................8
2.2. Starting phone conversations..................................................................................9
3. Studies......................................................................................................................10
4. Working...................................................................................................................12
4.1. What do you do?...................................................................................................12
4.2. Ways of working...................................................................................................13
5.Curriculum vitae...................................................................................................... 17
Home test....................................................................................................................18
Bibliography................................................................................................................20

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1. Greetings
1.1. Meeting people.
Greeting and leave-taking are very important. You always have to take the time to greet
people and even shake hands, if you want to leave a good impression on your
interlocutors. Don’t forget to say goodbye when you leave.
Some do's and don'ts:

• Greet everyone in the group, not just the person you know or need to talk to.
• Ask about the family. Mention any family members you may know by name.
• After a meeting, don’t end the conversation abruptly; say how pleasant that
relationship is and how difficult it is to leave. It also gives people the chance to
make whatever final arrangements need to be made.
• After a visit to someone's home, announce that you are preparing to leave well
before you intend to leave. Be prepared to sit around talking a bit more before
you actually get up to leave. Then be prepared to talk a bit more while standing
around before you leave. Your host will probably walk you out into the street
where you will talk a bit more before saying goodbye.
• Linger a bit when saying goodbye to someone on the street.
• Use your body language and your gestures should indicate that you are
interested in the conversation.

Formal Expressions
Good morning.
Good afternoon.
Good evening.
How are you this morning (afternoon, evening, today)?
Pleased to meet you.
I’m afraid I really must go now.
Good buy.
I’m fine, thank you.
Less Formal Expressions
Hello.
Hi.
What's up?
How's it going?
Well, I’d better be going.
I’m fine, thanks.

Exercise 1
Change the following dialogue into a formal one.
A: Hi, old pal! How are you doing?
B: Hello! I’m fine, thanks. And how are you?
A: A bit busy. You know, I’ll better be going.
B: Well, it was nice to meet you. And by the way thanks for your help with my report.
A: Don’t mention it. Bye!
B: See you later, then.

Exercise 2
Mark each of the expressions with F it is formal and with I if it is informal.
1. Hi, Cherry. How are you this evening?
2. Pleased to meet you.
3. Do you need a help?
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 4. May I assist you with anything?
5. A pleasure to meet you.
6. Goodbye, I hope we will see you again.
7. See you soon.
8. Thanks for coming.
9. Catch you later.
10. Thank you for answering to our invitation.
11. Not bad, thanks.
12. How do you do.

Exercise 3
Choose from the words below to complete the gaps in the dialogue.
Fine people later good busy Morning
Afraid very better Hi weekend enjoy
Dialogue 1
Ron: ………….., Jane.
Jane: Hi, Ron. How are you ?
Ron : ………..thanks, and you ?
Jane: Oh, not so bad. Did you have a good…………?
Ron: Yes, it was…………relaxing. I went to the theatre on Saturday.
Jane: Did you………………it?
Ron: Yes. It was great.
Dialogue 2
Frank: ………….morning, Mrs Greenwood.
Mrs Greenwood: ……………Frank. How are you?
Frank: Oh, very………………as usual. There’s a letter for you.
Mrs Greenwood: Thanks very much, Frank. Well, I’d ……………be going.
Frank: Bye.
Mrs Greenwood: See you……………., Frank.

Exercise 4
Put the sentences in the correct order to make a conversation.
Dialogue 1
a. Fine. And you?
b. Hello. How are you?
c. Hello. Fancy meeting you here at this party.
d. Thanks, I will. Take care.
e. Not so bad. Sorry, I’m afraid I’ve got to go now. I promised my husband to be
at home by ten.
f. Thanks, you too.
g. It was nice to see you. Remember me to your husband.

Dialogue 2
a. I have an appointment at three o’clock.
b. Good morning. Could I meet Mr Darlington.
c. May I offer you a cup of coffee?
d. Good morning. Do you have an appointment, Mr……..?
e. No, thank you. I will just wait.
f. All right. I hope he will come soon.
g. I’m afraid he has not arrived yet. Would you mind to wait?
h. Brown. Jacks Brown

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1.2. Starting conversation
Useful expressions:
Mr Redman, Mrs (Miss, Ms) Green.
May I introduce…..
Let me introduce you to……
I’d like to introduce…….
Have you met….?
This is….
May I introduce myself?

Exercise 5
Match the questions with replies.
1. Excuse me, have you got a light?
2. What kind of work do you do?
3. Lovely day, isn’t it?
4. Where are you from?
5. I’d like to introduce my dear friend Jane Sharky.
6. Whereabouts in Latvia?
7. Excuse me. Aren’t you John Goodman ?

a. Yes. I like hot weather.

b. Latvia.
c. I’m an accountant.
d. Sorry, I don’t smoke.
e. From Ventspils, to be exact.
f. It’s nice to meet you finally.
g. Yes. That’s right.

Exercise 6
Complete the gaps with a suitable phrase.
1. Miss Strawberry. May I introduce my colleague Mr Richard Cliffton………………
………………………………………………………………………………………….
2. Lucy, meet my cousin Larry,…………………………………………………………
3. …………………………………………….Hello, Tom. Nice to meet you here.
4. …………………………………………I’m fine thank you. And how are you, Mr
Green?
5. Mum, this is Jason, my colleague……………………………………………………

Exercise 7
Make up short dialogues using the clues given.
1. You meet your colleague at the office in the morning.
2. Say good bye to someone who is going away for along time. Give your love to
his or her family.
3. You meet your friend in the street. You haven’t seen him or her for a very long
time.
4. You have invited the following people to your birthday party. Introduce them to
each other:
1) a close friend of yours/ your sister or brother;
2) a neighbour/ your colleague;
3) your husband or wife / your colleague;
4) a colleague of yours/ your parents

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Exercise 8
Put the words in the right order to make logical sentences.
1. John call Tylor John me please I’m
…………………………………………………………………………………………
2. ages I seen for you haven’t
…………………………………………………………………………………………
3. don’t we met I think have before
…………………………………………………………………………………………
4.Tylor I to may husband introduce Mr you my
…………………………………………………………………………………………
5. meet you It’s at good last to
…………………………………………………………………………………………
6. you Have my the met director department of sales
…………………………………………………………………………………………
7. my Give to best your regards husband
…………………………………………………………………………………………
8. I figures with work. accountant an I’m.
…………………………………………………………………………………………

Some tips on greeting people from other cultures

1. When greeting Asians for the first time, do not initiate the handshake. Such physical contact
may be uncomfortable for the other person.
2. Middle Easterners, particularly Muslims, avoid body contact with the opposite sex, but
persons of the same sex commonly hug when greeting each other. When shaking hands, men
should not to pull their hand away too quickly.
3. Orthodox Jews also avoid all physical contact with those of the opposite sex who are not
family members.
4. People from France, Spain, Italy, and Portugal greet friends by kissing on both cheeks.
5. The smile is the near-universal gesture of friendliness.
6. If a person from another culture does not return your greeting smile, it doesn't indicate
hostility or bad manners. In some cultures, for example some Asian cultures, smiling is
reserved for informal occasions.
7. A handshake is not a universally approved greeting. However if you choose to shake hands,
know that a handshake leaves a very definite and often lasting impression, and in the business
world a handshake is the only truly appropriate physical contact for both men and women. The
proper shake …
• Involves eye contact

• Is firm but painless

• Lasts about three seconds

• Takes only two or three pumps

• Starts and stops crisply

• Doesn't continue through the entire introduction

You shake when …

• Someone offers his/her hand to you

• First meeting someone

• Greeting guests

• Greeting your host/hostess

• Renewing an acquaintance

• Saying goodbye
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Exercise 9
Answer these questions.
1. What are the rules of greetings in Latvia?
2. Have you ever had any misunderstandings when greeting other people?
3. What should you take into consideration if you want to leave a good first
impression?
4. What should you avoid when greeting someone formally?

2. Telephone conversations
2.1. Phones and numbers
Exercise 10
Match these words with their definitions
1.phone box a)a mobile phone with an access to the
Internet
2.phone card b)one of a number of phones on the same
line
3.answering machine c)a book listing telephone subscribers
4.telephone directory d)an extension not connected by a wire
5.extension e)it contains prepaid units for a use in a card
phone
6. cordless phone f) a phone in a public place
7. WAP phone g) central board which connects different
telephone lines
8. switchboard h) a tape recorder which records a telephone
call

Useful expressions
to call (telephone, phone) somebody Could I speak to…..?
to give someone a call (a ring) Who’s calling?
to give somebody a bell (a buzz) – inf. I’m afraid he has gone out.
to leave a message Who do you want to speak to?
to get through to Is it OK if I ring you back later?
to hold on
to dial the number
wrong number
reservations line
helpline
hotline

Numbers
When saying numbers, use rising intonation to each group, except for the last group
when you should use a falling tone. A telephone numbers can be dividend into four
groups of numbers:
00 (double oh (BrE), zero zero (AmE) 22 (double two) 3167 943959
(access code) (country code) (area code) (number)

Exercise 11
Write out these numbers in words.
1. Jēkabpils Agrobusiness College, 65231917
………………………………………………………………………………………..

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2. Hotel Ritz, New York city, 212-146 3200
………………………………………………………………………………………..
3. Disneyland, Paris, 409-331-8644
……………………………………………………………………………………………

2.2. Starting phone conversations

Some tips on a good telephone conversation:
Step1
Use your first name when answering the phone, along with a standard professional
greeting. Eliminate background noise if possible.
Step2
Try not to keep a caller on hold for a long time. If you can't help him/her right away,
tell him/her you'll call back - then do so.
Step3
Be patient and listen to what the caller is saying. Avoid providing an answer before
he/she has finished speaking.
Step4
Leave brief, clear messages on answering systems, giving your name, reason for the
call and contact information. Don't forget to leave your phone number, even if the
person has it, so he/she doesn't have to look it up.
Step5
Ask if this is a good time for you to be calling when you reach someone. If not, ask
when you can reach him/her again.
Step6
Be as direct and friendly as possible if you proceed. Remember that may be that other
person is as busy as you are.
Step7
Put off making business calls when you're too distracted or tired. Make those calls
when they fit in best with your schedule and demeanor.

Exercise 12
After reading the steps above, decide what is wrong with the following situations
1. Yesterday John Brighthead, the office worker in a big car plant, received a phone call
from his customer. The customer wanted to know how much the new BMW cost. John
did not know the precise price but he had a price list with him. He told the customer to
hold on and began to scan the price list. However it took him 12 minutes to find the
right price. The customer was not happy.
Why?...................................................................................................................................
.............................................................................................................................................
.............................................................................................................................................
2. When he is at home John likes listening to loud music. When his customers call him
he turns it down just a bit because he thinks that his customers will approve such a
beautiful music in background.
……………………………………………………………………………………………
……………………………………………………………………………………………
3. John knows that politeness and friendliness are very important when dealing with
customers and business partners. So, when he calls them, he always asks some
business-unrelated questions to show his interest in their lives.
……………………………………………………………………………………………
……………………………………………………………………………………………
4. John is also very proud of his competence. His customer has not finished asking a
question but John is already answering it………………………………………...............
……………………………………………………………………………………………
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Phoning scenario

When you pick up a phone and dial the number on the keypad, one of the following
things may happen:
1. The number rings but no one answers.
2. You hear the engaged tone. You hang up and try later.
3. You get through, but not to the number you wanted. You have dialled the wrong
number.
4. The operator answers and you ask for the extension of the person you want to speak
to.
5. You are put through to a wrong extension. The person offers to transfer you to the
right extension but you are cut off – the call ends.
6. The person you want to speak is not there and you have to leave a message on their
voicemail.

Exercise 13
Anita Black is calling Ray Brown. Put the dialogue into a logical order.
1. Anita: Good afternoon. Could I speak to Ray Brown in Accounts?
2. Anita: Is that Ray Brown?
3. Anita: No, I’m afraid I don’t.
4. Anita: Thanks. Oh no, I’ve been cut off.
5. Operator: Do you know his extension number?
6. Operator: Hold on, I’m putting you through.
7. Richard Brown: Brown speaking.
8. Richard Brown: No, my name is Richard Brown. I’ll try and transfer you back to the
switchboard.

Exercise 14
Can you answer these questions?
1. From Latvia, what’s the dialling code for the United Kingdom?
2. What is the emergency number for the police, fire brigade or ambulance in your
country?
3. How often do you have to pay your phone bill?
4. Is it cheaper to phone during the night?
5. Have you ever made a reverse charge call?
6. What are the advantages and disadvantages of mobile phones?
7. How much does it cost to make a local call?

3. Studies
Starting studies

pass enter undergraduate graduate-obtain

examinations college diploma

Useful expressions
to get/obtain a place at university/highschool to study for a degree in…
tuition = teaching a postgraduate student
to get a grant
a degree
BA (Bachelor of Arts)
BSc (bachelor of Science)
conduct /do/ carry out research
to take/make notes
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Exercise 15
Complete these sentences with your own information.
I am studying at …………………………………………………………………………..
I am a………………year student.
I am studying……………………………………………………………………………..
I am doing some research on……………………………………………………………..
In……………years I’ll …………………………………..this school.
My favourite subjects are…………………………………………………………………
……………………………………………………………………………………………
My least favourite subjects are…………………………………………………………...
…………………………………………………………………………………………….

Exercise 16
What do you call:
1. the money some students receive if they get a place at university…………………….
2. teachers at university…………………………………………………………………..
3. students when they have completed the first degree…………………………………..
4. students studying for the second degree……………………………………………….
5. the deep und detailed study of one subject…………………………………………….
6. the qualification you get at the end of your studies……………………………………

Exercise 17
Find the subject you can study at university.
cncouaigtn- cholgyopsy- wal-
sinessbu tusieds- licipots- cienidme-

Exercise 18
Read the following excerpt from the newspaper.
The oldest student in the world
A 78-year-old Bulgaria woman is the oldest university student
in the world and is trying to enter the Guinness book of records,
according a research for the TV show Bulgaria's Records.
Yordanka Mihaylova is the oldest student in Europe and in the world.
She is currently in her first year as a student in German Philology
in the Veliko Tarnovo University.
She is soon to get her MA in English Philology.
She is also competing to score a record for longest teaching experience –
she has been a teacher for over 45 years.

Answer these questions:

1. How do you think what makes people to start studies at such age?
2. What qualities does this lady possess?
3. What are the general reasons why people go to universities in Latvia?
4. Why did you start your studies?
5. What do you think about the system of education in Latvia? Are you satisfied with
it?
6. What could be improved and how?
7. What are the most popular studies in Latvia? Why?

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4. Working
4.1. What do you do?
Rebecca works for a large insurance company. She works on a new project. She also
runs the entire department of insurances. She manages three teams of insurance
agents. It means about 40 people work under her. She is responsible for attracting
new clients. Her colleagues are in charge of planning and scheduling meetings.
Every day Rebecca has to deal with different people. One of her main responsibilities
is to make sure that all the clients are satisfied with their services. She also works with
several foreign partners.

Exercise 19
Jean is a Frenchman and is talking about his work. He does not know English very
well. Correct his mistakes.
I work at a big French computing company. I work about the development of new
designs for computers. I also running the sales department and I’m manage for a team
of 12 people. I find my job really exciting. One of my main is to make sure that the new
designs are flawless. I’m also charged with financial reporting. I deal at a lot of foreign
partner all over the world. I am responsible of planning future projects. I work closely
near other managers of my company.

Word combinations with “work”.

• My name is Linda. I work in a hospital in a small town. I leave for work at 7.00
every morning.
• I go to work on foot.
• I get to /arrive at work at 7.30.
• I am usually at work till five.
• I don’t get ill very much so I’m not often off work.
• I like my job and I’m lucky to be in work.
• A friend of mine is out of work. She is looking for work now.

Types of work or types of job.

• He has a full-time job – he works 8 hours a day and 5 days a week.
• His girlfriend has a part-time job – she works only five hours a day.
• You say that someone works full-time or part-time.
• I have a permanent job – it does not finish after a fixed period.
• He works on a farm for three weeks – it is a temporary job that finishes after a
fixed period of time.
• We talk about temporary work and permanent work.

Exercise 20
Complete these sentences with one of the prepositions.
My sister lives in Riga and works for an advertising agency. She leaves home for work
at 8.00. She drives (1)…………work. As there are lots of cars in the streets she worries
about getting (2)………….work late, but she usually arrives (3)……….work at 9.00.
She works eight hours and returns home late in the evening. She has a busy job and she
cannot afford to take the time (4)…………work. As the situation in the economy is not
very good, she is glad to be (5)…….work. Not all of her acquaintances are so lucky,
some of them are…………….work.

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Exercise 21
Write about each person’s work (full-time, part-time etc.)
1. I’m Anna. I work in a small office in the afternoons from two until five.
…………………………………………………………………………………………….
2. My friend works in a bank from 9 am to 5.30 pm.
…………………………………………………………………………………………….
3. His son works in a small rural school from eight till four every day.
…………………………………………………………………………………………….
4. I’m Tom and I work in a bar from 7 pm until midnight.
…………………………………………………………………………………………….
5. My husband works in a big and prosperous company and he can have his job for as
long as he wants it……………………………………………………………………
6. We are working on a farm for a month.
…………………………………………………………………………………………….

4.2. Ways of working

I’m an office worker in a local government. It’s a nine-to-five job with regular
working hours. I can’t say it is very interesting but at least I can go home at a
reasonable time.

My husband works in a big traditional company. Everyone, even managers, has to

clock in and clock out every day. It is different in my friend’s company. My friend is a
software programmer and they have a system of flexitime, which means they can work
when they want, of course, within certain limits. It is very practical if you have a family
and small children.

My neighbour works in a car plant. He has shift work. Usually he has a day shift but
sometimes he works on a night shift and then he has problems changing to a new
routine for eating and sleeping.

A lot of people work in big towns but prefer living in the country. So, every morning
they commute to work, like thousands of other commuters. Those who do not want to
work in offices choose working from home, also called teleworking or
telecommuting.

Exercise 22
Which person is most likely to do each of these things?
1. A software designer in a computer company. He has to be in the office.
2. A worker in a car plant where work goes on 24 hours a day.
3. A director in a supermarket in a large city. Lives in the country.
4. An office worker in a large, traditional manufacturing company.
5. A translator for a translator’ service bureau. Lives in the country.

a. work in shifts
b. work under a flexitime system
c. telecommute
d. commute to work
e. clock on and off at the same time every day

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Exercise 23
Put these words in four groups characterizing work.
satisfying dull stimulating repetitive tiring boring
fascinating uninteresting hard demanding exciting unstimulating
routine tough

Work gives you Not interesting Doing the same Difficult work
positive feelings work things again and
again

Exercise 24

A good worker is a precious person to his company. One of the things that makes you a
good or a bad worker is your attitude. Read the following information and think of
other things that influence the quality of your job, such as personal qualities, skills and
other.

Indicators of a good attitude are:

a friendly smile

good posture

talking in nice tone of voice

being interested in others

making complaints in appropriate ways at
appropriate times

being respectful and courteous

being calm

doing a good job

handling anger appropriately.

Indicators of a bad attitude are:

unhappy look on one’s face

slumping in a chair or while standing

constant complaining

telling co-workers about all the bad things about
the job

encouraging co-workers to have a bad attitude

losing your temper

whining

mumbling

doing a poor job

ignoring other

Qualities…………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………

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Skills
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
Other
.............................................................................................................................................
.............................................................................................................................................

Exercise 25
Try and explain these terms related to characteristics of a good worker.
1. Intelligence…………………………………………………………………………….
2. Leadership……………………………………………………………………………..
3. Self-knowledge………………………………………………………………………..
4. Goal achievement………………………………………………………………………
5. Imagination…………………………………………………………………………….
6. Competitiveness………………………………………………………………………..
7. Self-confidence………………………………………………………………………...
8. Direction……………………………………………………………………………….

Exercise 26
Complete the crossword puzzle.
10 9

12 6

4 1 2

11

Across:

1. To work with...
3. To do the same thing again and again . It's a.......job.
7. A free work system
8. Work during the dark hours of a day
10. A person who works with papers and documents
11. To run a department of a company

18
Down:
2. Work that makes you really happy
4. Working from home
5. A difficult job
6. A boring and uninteresting job
9. A person who goes to work by bus every day
12. A traditional eight-hour job

Exercise 27
Answer these questions
1. What is your job?
2. What do you like about your job?
3. How long have you had your job?
4. What are some of your job responsibilities?
5. Is there anything you don't like about your job? What?
6. Has there ever been a time when you didn't feel like going to work?
7. What did you do?
8. What can you do if you are bored at work?
9. Tell about your work routine?
10 Could you do your job working from home?
If you don’t work:
11. What sort of job would you like to do?
12. What routine would you like to have?

19
5.
Example
CURRICULUM VITAE

Personal Details
Name George Smiley (Mr)

Date of birth 00 November 0000

Address 111 Soap Street

Cleantown
Latvia

Telephone: 00000000

Education
0000 - present Bigtown Bright FutureCollege (accounting and finances)
0000 – 0000 Bigtown Hair dresser Shool “Beauty style”
0000 – 0000 Cleantown Secondary School
0000 – 0000 Cleantown Primary School

Work experience
0000 – 0000 Managing director at “Big Money” Ltd
0000 summer Mushroom picker in Ireland
0000 summer Shop-assistant in the supermarket Trimi
0000 – 0000 Office cleaner in Cleantown Council

Skills
Languages Latvian - native
English - fluent
Russian – good working knowledge
Chinese – working knowledge
Current clean driving licence (B, C)
Computer skills Good working knowledge of Microsoft Word, Excel
Spreadsheets, Internet

Interests
Travel: I have travelled around the world.
Reading: I prefere books on psychology
Music: I play in a local folk band “Loud Noise”

Referees
John Horsman Jane Pretty
(Teacher at Cleantown Secondary School) (Managing director at Trimi)
12 Bigroad Avenue 13 Horse Street
Cleantown Cleantown

Signature_____________________

20
Home Test

Exercise 1
Match the following phrases with the correct responses:
1. Sam, I don’t think you’ve met Pamela A. How do you do?
2. I’m off now, then. B. Doing fine, thanks. And you?
3. Hello! My name’s Peter. C. I’m an engineer.
4. How are you doing? D. Bye, Paul. See you soon.
5. What do you do? E. Hello. Pleased to meet you.
6. You’re from Sweden, aren’t you? F. And give my regards to yours.
7. It was nice seeing you. G. Hello. Nice to meet you. I’m Jo.
8. Take care. H. Yes, that’s right.
9. How do you do? I. I’m glad you could come.
10. Please give my regards to your family. J. Thanks, I will.

Exercise 2
Put the dialogue in the correct order:
a. Hello. This is Eddie calling. Could I speak to Alan, please?
b. I’m OK, thanks.
c. Hi, Eddie! How are you?
d. Yes, Ok. I’ll be expecting you. See you on Sunday.
e. Hold on, please. I’ll get him for you.
f. Fine, thanks. And you?
g. Thanks a lot. I’d like to very much. What time?
h. Listen, Alan. I’m phoning to tell you that next Sunday I’m having a party at my place.
Won’t you please come?
i. See you then, Eddie! Thanks for calling.
j. About half past six.
k. That’s a bit difficult. How about later? Say, eight?

1. a 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

Exercise 3
Use the words from the box below to complete the text.
for get at to on in of off

I am Richard Haven and I work……….a big company called “AR Computers” in one
of the cities of Great Britain. I wake up early……..6 o’clock. I leave ……..work at 7.
30 in the morning. I go…….work by bus. I arrive……….work at 8 o’clock. I work
……..a new computer design till 4 o’clock in the afternoon. Then I go home. I am
rarely ill but once I was …….for five days. I love my job and I am happy that I am
…….work. Some of my friends are still out……..work.

Exercise 4
Use the words from the box to complete each sentence. There is one word that you
don’t have to use
Responsible work responsibility of
Manage deal under job

1. I am a manager in a big company and about 90 people work…………me.

2. He’s………………for a new project.
3. He…………….the sales department.
4. I……………for Halton’s car manufacturing plant.
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5. Coordination between design and manufacturing is my…………………….
6. I ……………with a lot of customers’ complaints.
7. I am in charge …………...the production department.

Exercise 5
Decide whether these statements are about full-time (FT), part-time (PT), permanent
(P) or temporary work (T).
1. He works from 8 to 4 five days a week. ……..
2. I have worked here for two months but I’ll leave in May when the project is
finished ……….
3. I am a waitress and I work 4 days a week from 6 to 11 in a modern café. ………..
4. I joined this company ten years ago and I think I’ll work here for another ten years.
…………
5. She began to work there as a student and it was eight years ago. She’s still working.
…………
6. I work forty hours a week and sometimes even more ………

Exercise 6
Make pairs of these words. There is one extra word.

Physically hours
Clock contact
Working in
Night demanding
Team shift
Human work
Problem solving
at
Exercise 7
Decide if these statements describe teleworking (TW), office work (OW) or shift work
(SW).

1. I don’t like this job. I must regularly get used to a new routine for sleeping…........
2. I clock in at 8.00 and I work till 4.00 every day………
3. I work as a programmer for a big company but I prefer to live in the country………
4. It’s a well-paid job but you have to get used to working at nights………..
5. My friends think I have a boring job but I like working with documents in my cosy
office……….
6. I feel the best when I work at home……..

Exercise 8
Answer the questions.
1. What is your ideal job routine?.......................................................................................
……………………………………………………………………………………………
……………………………………………………………………………………………
…………………………………………………………………………………………….
2. What are your responsibilities at work?..........................................................................
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………

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Bibliography
1. Mascull.B., “Business Vocabulary in Use”, Cambridge University Press, 2002
2. Milne J.M., “Business Language Practice”, Language Teaching Publications,
1999
3. Oxford Illustrated Dictionary, Oxford University Press, 1998
4. Redman S., “English Vocabulary in Use”, Cambridge University Press, 1997
5. Skopinska L., “Let’s keep talking”, Zvaigzne ABC, 1997
6. www.ehow.com
7. www.novinite.com
8. www.paulabliss.com
9. www.wolof.org

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